SHAKESPEARE FOR EVERYONE
contract for maintenance services
delivering engineering excellence
ÂŁ375m 2015 turnover
4
Compliance Auditors based in Birmingham & London
3000+
d ne n a pl
ma bui n ldin g co agem ntr e ols nt
directly employed personnel
1900+
mech serv
ign es cy d y n ert ulta p s o pr con
mo
within Warwickshire & within the districts of the London premises
delive engine excel
al itic cr
37 26
ir repa tive reac
mobile engineers
ty uri ec s & s tem fire sys
1700
energy services
engineering workforce in the UK of which
comp
su fir pp e res sio n
refrige
(commercial
92%
M&E self-delivery capability
technology in FM award winners 2015 www.integral.co.uk
pliance
eration
cle an ing
pre dict ive
fabric
ering eering llence
pr oj ec ts
regional local & national resources, with
ele se ctric rvi al ce s s ce rvi se n ing ig ild es bu & d
obile
independent & privately owned
m an ne d
hanical vices
RSC contract for maintenance service
mp s pu tem s sy
service delivery
5 years
amongst the Sunday Times Top Track 250
2015
RoSPA Gold Award Winners
al & industrial)
2 birmingham local Helpdesks in
and
london bridge delivering engineering excellence
service delivery model Our service delivery proposal is based on:
• Local resident and mobile teams with the support of highly experienced management providing best practice - Improved resilience - Increased self-delivery capability - Local mobile support – Warwickshire and London • ‘one team approach’ – dedicated Leadership Team - Account management - Procurement - HR, recruitment and employee welfare • 24/7 local Helpdesk and administrative support – Birmingham & London • Web Portal with integration capability • Full asset condition and lifecycle survey • Specific Mobilisation Plan, with dedicated manager and team • Full Operational Service Review
www.integral.co.uk
RSC contract for maintenance service
leadership team / off-site support • Support resident and mobile personnel with transparent lines of reporting and escalation for all operational matters
Integral commits to the provision of a Leadership Team that will:
• Have in-depth knowledge of the RSC site(s), specification and stakeholders • Adhere to the RSC values of Creative, Collaborative, Ambitious, Inquiring and Engaging • Undertake governance meetings to preagreed frequency with additional monthly team meetings
Additional off-site support includes a dedicated, local 24/7 helpdesk in both Birmingham and London
Creative
Collaborative
Ambitious
Inquiring
Engaging
delivering engineering excellence
service delivery structure Paul Byrne Mobilisation Manager
Phil Bamping H&S Compliance Manager
Helen McAndrew HR Manager
Beth Jones Recruitment Coordinator
Angela Bagnall Training Manager
Andrew Dutton Critical Environment Director
London Team Contract Manager & Mobile Engineers
Craig White Electrical Technical Lead
Paul Smith Gas Technical Lead
Maintenance Supervisor (RST - Shift 1)
Maintenance Operative (RST - Shift 1)
www.integral.co.uk
Maintenance Operative (RST - Shift 1)
Maintenance Operative (RST - Shift 2)
RSC contract for maintenance service
Regional Resources
Kevin Doughty Account Director
Health & Safety In-House Quality Management In-House Training In-House IT In-House Environmental In-House Finance In-House
Corporate Social In-House Responsibility Compliance In-House
Dave Haycock Operations Manager
24/7 Helpdesk
Scott Cox Integral Off-site Manager
Contract Administration
Key
Maintenance/ Contract Manager (RST and TOP)
On-site Team (Current) On-site Team (Proposed Additions) Off-site Team Area Support Team Support Functions
Multiskilled Operative (TOP)
Mobile Gas Engineer
delivering engineering excellence
pre-planned maintenance (ppm) Through our client access web portal, The Royal Shakespeare Company can set priorities, review work status and evaluate goals. Our web portal can be tailored to your specific requirements and provides the following services:
• Access to all planned maintenance tasks, reactive calls and their current status • Access to statutory compliance certificates and reports • Access to quality, health & safety guidance, procedures and performance data • Contract arenas to enhance communication and document management • Access to web forms for other bespoke data capture mechanisms • Internal and external libraries of useful documents (inc. legislation, codes of practice and guidance documents)
www.integral.co.uk
RSC contract for maintenance service
delivering engineering excellence
reactive maintenance • All reactive calls will be logged. Requests for reactive services will be made directly to the help desk where details of the request will be recorded for operational, reporting and audit purposes. • Where a flexible approach is required to response times, during the mobilisation period, Integral will assess the operational critique of the RSC buildings including those spares that are deemed necessary to ensure operational capability. Priority codes will be established and agreed, these can include priorities according to site criticality and operational requirements. • The type of information used to assess the level of response would be: - Health & Safety - Plant criticality - Downtime impact - System failure procedures • This will allow us to ensure the correct on-site engineer is allocated, and as to whether additional local, mobile support is required.
CAFM system • CAFM system, linked to Web Portal • Tailored Dashboard and management Information • Reports by location / group / service / consolidated • Visible statutory information and supporting documents • Hard copy quarterly / annual reports www.integral.co.uk
RSC contract for maintenance service
‘Be not afraid of greatness: some are born great, some achieve greatness and some have greatness thrust upon them.’ Twelfth Night (Act II, Scene V)
delivering engineering excellence
critical environments maintenance • Our on-site team will be supported by our specialist Critical Environments Maintenance (CEM) team, providing a robust risk-based approach to critical environment management. • A well-established discipline which focuses on the management of People, Processes and Infrastructure in order to maximise system uptime. This has enabled the development of robust tools and techniques for maintaining the highest levels of system uptime, data integrity and workspace availability. ª A comprehensive approach to Critical Environment Risk addresses the following: - Risk identification - Risk analysis - Risk management and mitigation - Specific training - Bespoke organisational development
‘Not that I loved Caesar less, but that I loved Rome more.’ Julius Caesar (Act I, Scene II)
www.integral.co.uk
RSC contract for maintenance service
delivering engineering excellence
service enhancements, innovations & added value • Flexible maintenance strategies • Operational Service Review • Commitment to use of local businesses • Projects to improve and enhance the RSC estate; e.g. predictive maintenance systems, CAFM investment • Innovation Strategy and ‘Ideas for Improvement’ initiative • Investment by Integral to improve energy efficiency and carbon management and through Carbon Arc Programme • Dedicated recruitment resource • Charity and community activities • Explore the feasibility of forming a Limited Liability Partnership (LLP) with RSC to operate the contract. This will embrace and emphasise a collaborative ‘one-team approach’ and realise the benefits of your VAT status;
www.integral.co.uk
RSC contract for maintenance service
‘We are such stuff as dreams are made on, rounded with a little sleep..’ The Tempest
delivering engineering excellence
why integral • Local provider with regional resources • Privately owned, financially independent and strong • Improved resilience - Largest directly employed mobile workforce • Differentiation by self-delivery • Mechanical, electrical & fabric specialists • Approach & account management - Agile mind-set - Retaining experience and proven methodology - Receptive to innovation, based on sound evaluation and judgement • Designated electrical and gas leads for additional operational support
…trusted partner of choice
delivering engineering excellence