2019 ANNUAL REPORT
CARING FOR THE BEHAVIORAL HEALTH OF OUR COMMUNITY
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2019 ANNUAL REPORT
TABLE OF CONTENTS 2019 IN REVIEW
1
CLIENT EXPERIENCE
2
WORKFORCE INVESTMENT
4
INTEGRATED CARE
6
THE STRATEGIC PLAN
8
WELLNESS EDUCATION
10
RESOURCE MANAGEMENT
12
THANK YOU TO OUR SUPPORTERS
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2019 CHAMPIONS FOR MENTAL HEALTH
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BOARD OF DIRECTORS & SENIOR LEADERSHIP BOARD OF DIRECTORS Leslie Walker, Chair John Barthelmes, Vice Chair Jim Doremus, Secretary Frank Boucher Leslie Combs Ross Cunningham Christopher Eddy Lucy Hodder, JD Nicholas Larochelle, MD Aaron McIntire Rabbi Robin Nafshi
Bradley Osgood Paul Quitadamo Glenn Shepherd James Snodgrass, MEd Carol Sobelson, LICSW Annmarie Timmins Cinde Warmington EX OFFICIO Robert P. Steigmeyer Chief Executive Officer Capital Region Health Care
SENIOR LEADERSHIP John Barthelmes Interim CEO Jeffrey Fetter, MD Chief Medical Officer Sunshine Fisk, MBA Chief Financial Officer Chris Mumford, LICSW Chief Operating Officer Jaime Corwin, PHR, SHRM-CP VP of Human Resources
Sarah Gagnon, LICSW VP of Clinical Operations Kevin Irish VP of Information Technology Karen Jantzen, CFRE VP of Community Affairs Sheryl Putney VP of Quality Assurance
2019 IN REVIEW A LETTER FROM LESLIE WALKER, RIVERBEND BOARD CHAIR Over the past few years I have had the privilege of being part of the Riverbend team. We have an extraordinary group of employees who are fully devoted to our mission and know that at the center of everything we do is the people we serve. That is why I am so proud of all that we’ve done to help people access behavioral health care when and where they need it. Some of the achievements in 2019 include the opening of: • New Hampshire’s first Behavioral Health Crisis Treatment
Center at 40 Pleasant Street in Concord. This walk-in center for individuals with an urgent mental health need fills an important gap in the continuum of care.
• A new facility for Choices at 42 Pleasant Street. The new
space is right next door to the Crisis Treatment Center and it helps us better serve people seeking substance use disorder services.
• The Doorway at Concord, in partnership with Concord
Hospital. This is part of the State’s Hub & Spoke strategy in response to the opioid crisis.
• An on-site pharmacy at our Community Support
Program. Knowing that co-locating pharmacies in behavioral health facilities leads to improved health outcomes, we partnered with Genoa Healthcare in this further step in integrating medical and behavioral health care.
Our efforts to bring services to underserved populations are highlighted in our work with the criminal justice system — vital work that reduces recidivism and improves lives includes: • Our re-entry program, for people moving back into the
community after incarceration, and
• Our key role in the Merrimack County Drug Court
program.
We’ve seen changes in 2019, too, with retirements and departures. I especially want to acknowledge the commitment and accomplishments of three Riverbend leaders:
Leslie Walker, Board Chair, Riverbend Community Mental Health
• Allan Moses, for his stewardship of our finances and
facilities; and
• Our CEO, Peter Evers, whose passion and commitment
to this organization and to improving the mental health of our community is what made me want to get involved with Riverbend. He has been an inspiration to so many.
In 2019 Riverbend was named NH Business Magazine’s Nonprofit of the Year. The recognition is an honor and a direct result of the tireless work of our dedicated, dynamic staff and Board of Directors. As I look ahead, I feel energized and excited about the opportunities that lie before us. Our new Strategic Plan will guide us as we continue our efforts to: • Improve the client experience, • Invest in our staff, • Reduce gaps across the continuum of care, • Increase behavioral health literacy, and • Ensure that our operations are efficient and scalable.
This year has been a period of significant transitions and achievements. I want to thank you for joining us and caring for the behavioral health of our community! With gratitude,
• Angela Greene, for her decades of devotion to our
workforce;
Leslie Walker, Board Chair 2019 ANNUAL REPORT
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CLIENT EXPERIENCE
MEETING INDIVIDUALIZED NEEDS ACROSS THE LIFE SPAN
GOOD THINGS TAKE TIME BRYAN INGALLS, CLIENT I began receiving services at Riverbend through the Children’s Program. In my five years, I accessed Therapeutic Behavioral Services and RENEW*. My therapist initially took some getting used to. She was my first therapist. It took two or three years of therapy before I was able to let my feelings show, but we really connected and I trusted her. She had a great sense of humor (I’m not sure if it was intentional or not), but when a sensitive topic came up in the session, she might say something completely random or she might say some crazy ideas that sound funny. We found that it helped me talk about tough things. She made sharing easier, and it helped me feel less heavy. I’ve learned in therapy - good things take time. RENEW was incredibly helpful during the end of my high school experience, because at the time, I was unable to set goals for myself or think of good qualities in myself. My RENEW team was also so supportive. My transition from Riverbend’s Children’s Program to adult services in the Community Support Program (CSP) was way less stressful and overwhelming than I really thought it was going to be. I had been with the same therapist and case manager for five years, so when the time came that we had to end things, it hit hard, and I remember thinking that I wouldn’t find anyone helpful like the team I had at the Children’s Program. But I was wrong. The therapists at CSP are such great people, and they have taught me a lot about myself – things that I refused to show before. My current experience at CSP is off to a really good start.
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2019 ANNUAL REPORT
My case manager and I have amazing communication. We both share quite a bit in common, which helps with everything, but more specifically, it helps me open up and share tough things. I’m not scared of being judged. *RENEW (Rehabilitation for Empowerment, Natural Supports, Education, and Work) is a program for youth with emotional and behavioral challenges who are transitioning from school to adult life. High school completions, employment, and post-secondary education participation rates among this vulnerable population have significantly increased as a result of the program.
Clients by Age
10 and Under (553) 11-20 (1730) 21-30 (1198) 31-40 (1319) 41-50 (856) 51-60 (805) 61 + (755)
Psychiatric Emergency Services Mobile Crisis Services
1,586
Hospital Emergency Department
1,427
Crisis Treatment Center
281
The numbers above represent the fact that many clients
Franklin
Northfield
Boscawen
Other
Concord
Pembroke Weare Hillsboro
Clients by Town Concord (2,214)
Northfield (287)
Hopkinton (148)
Andover (62)
New London (28)
Boscawen (743)
Weare (236)
Henniker (115)
Dunbarton (58)
Hill (23)
Other (701)
Pi�sfield (235)
Chichester (85)
Newbury (32)
Su�on (21)
Franklin (594)
Loudon (184)
Warner (82)
Allenstown (32)
Wilmot (14)
Pembroke (498)
Epsom (161)
Canterbury (72)
Danbury (30)
Deering (8)
Hillsboro (311)
Bow (149)
Bradford (62)
Salisbury (29)
Webster (2)
Clients by Program
receive several different services in order to meet their individual needs.
Community Support Program
1,590
Child, Adolescent, And Family Services
1,503
Counseling Associates
1,091
Franklin Program
800
Choices
511
Integrated Center for Health
337
The Doorway at Concord
310
Homeless Outreach & Housing Supports
181
Merrimack County Drug Court
101
Au�sm Program
95
Residen�al
48
2019 ANNUAL REPORT
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WORKFORCE INVESTMENT INVESTING IN SKILLS TRAINING AND PROVIDING OPPORTUNITIES FOR CAREER ADVANCEMENT
Chris Mumford, COO, Riverbend Community Mental Health
MY PERSONAL JOURNEY CHRIS MUMFORD, CHIEF OPERATING OFFICER I did not set out to become the Chief Operating Officer in a Community Mental Health Center in New Hampshire. In fact, I wanted to be a chiropractor and started out with a major in Biology. However, while at UNH, I took an elective Abnormal Psychology class and was struck both by the range of human behavior and the depth of human suffering that often accompanies mental illness. I thought that maybe I would become a psychotherapist but first I tried working in the field to get some experience. Shortly after I graduated, I took an entry-level position at the local mental health center and provided supportive services to severely mentally ill adults who lived in the community. This was a rich and fulfilling experience, and so, I enrolled in UNH’s Masters in Social Work program.
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2019 ANNUAL REPORT
I joined Riverbend in the summer of 2002, working part time in the Residential Program while I finished up my degree. Once I had my MSW, I moved to Riverbend’s Community Support Program as a newly-minted, fulltime clinician. Immediately I was busy managing a full caseload and completing comprehensive intake assessments. Riverbend was extremely supportive of me from the start. Immersed in a collaborative team environment, mentored by more seasoned staff, and with close supervision that included support towards licensure, I grew personally and professionally. And as I evolved, so did my interests. I was encouraged to pursue training opportunities and then come back and apply what I was learning. Over the years I advanced, first to Clinical Manager, then Director of the Community Support Program, and now to Chief Operating Officer. The leadership team at Riverbend was supportive of me as I took each step. Open to innovation, they consistently empowered me to explore alternative ways for us to function as an organization. Throughout my career at Riverbend, I have highly valued the fact that I’ve been trusted to take chances and to pursue endeavors that ultimately are of benefit our clients.
What I’ve come to learn as I have grown in my responsibilities, is that Riverbend promotes a culture of encouragement, professional investment and collaboration amongst all staff at all levels. This kind of connectivity is essential to the success of individuals working in our agency. And the strength and resilience of that connection translates, in the end, to the provision of high quality services. As a service-based organization it is critical that Riverbend continue to invest in its workforce. Giving all employees the opportunity to maximize their potential means they’re more likely to consider longterm employment at Riverbend. But what does that mean in practical terms? It means: •
Paying a competitive wage,
•
Offering supervision towards licensure, and
•
Having a strong yet flexible infrastructure that can address the diverse needs, interests and proclivities inherent in our employees.
It means providing a young guy interested in helping people with a career path that holds lots of possibilities!
Growth in Number of Employees
In-House Staff Trainings
Administra�on (49) Clinical (113) FY 15 (277)
FY 18 (360)
FY 16 (315)
FY 19 (409)
FY 17 (340)
FY 20 (425)
Management (10)
2019 ANNUAL REPORT
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INTEGRATED CARE
FOCUSING ON INTEGRATED HEALTH CARE SOLUTIONS WITH OUR COMMUNITY PARTNERS
CAPITAL AREA INTEGRATED DELIVERY NETWORK (IDN2) DEBORAH LIELASUS, PROJECT DIRECTOR Integrated health care is proven to reduce emergency
statewide Delivery System Reform Incentive Payment
room visits and the worsening of chronic diseases by
(DSRIP) program to expand integrated health care
providing care to those who need it, when they need
projects in the region.
it, in an environment that reduces the stigma that is sometimes associated with behavioral health needs.
We have since established eleven integrated health
Five years ago, we opened the Integrated Center
care sites and funded 20 direct care behavioral health
for Health within our Community Services Program
providers and 10 peer support specialists to carry
(CSP). Since then, the Center, a collaboration between
out the IDN2 programs. We have also invested in
Riverbend and Concord Hospital, has provided nearly
technology solutions to improve communication and
500 clients with medical and behavioral health care and
care coordination.
wellness services. Reports show vastly improved health outcomes.
Seven of the integrated health care sites are within a Concord Hospital primary care office. Providers at each
Shortly after the Center opened, Riverbend, along
of these sites work closely with an embedded integrated
with Concord Hospital and the Concord Regional
behavioral health clinician (IBHC) and a consultant
Visiting Nurse Association (CRVNA), created the Capital
psychiatrist, both from Riverbend, to identify needs and
Area Integrated Delivery Network (IDN2) as part of a
provide immediate supports and services. Dartmouth
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2019 ANNUAL REPORT
Hitchcock Concord Clinic and the Family Health Center
remained in recovery.
are additional sites. IDN2 also provides integrated health care through pre- and A central part of the integrated health care sites is a
post-release services for those in the county jail. To date,
comprehensive core standardized assessment (CCSA),
687 individuals reentering the community have received
which is used by the team to determine the need
individual and group counseling, job and/or education
for mental health, substance use, and/or socially-
support, and connection to community supports and
determined health needs. For the six-month period
services, including primary health care, in order to reduce
of July through December 2019, 3,306 patients were
recidivism and improve health outcomes.
screened using the CCSA. 1,295 of these individuals screened positive in one or more categories and were
Other areas of integrated health care through IDN2 include
able to receive appropriate and timely care.
enhanced care coordination to high need populations, including pregnant and parenting women with substance
Choices at Riverbend and Concord Hospital Substance
use disorders (SUD) and young people who are aging out
Use Services are key players in the integrated health
of youth services. An additional complex care coordination
care projects. They jointly oversee the substance and
project brings together multiple agencies and individuals
alcohol use related needs of patients at the integrated
to provide comprehensive, planned care to those who
health care sites as well as provide leadership to The
frequent the emergency room or are high utilizers of other
Doorway, a statewide hub for substance use treatment
emergency services.
and recovery. They offer additional support to the 14 medication assisted treatment (MAT) providers who
The partnership to provide integrated health care to
work at seven of the integrated health care sites. Since
our community is an ongoing one. There is recognition,
we began tracking data in mid-2017, these providers
through statistical analysis and primary care physician
have delivered MAT to 534 patients in an effort to
and patient surveys, that this is the best way to address
combat opioid addictions and potential death. Nearly
the overlapping needs of the people we serve, and we are
all of the individuals treated through this project have
committed to its continuation.
IDN2 STATS IDN2 Funds:
• 687 individuals received Reentry services including pre- and post-release
• 20 direct care behavioral health providers
• 101 individuals with SUD and pregnant /parenting OR a transitioning youth/ young adult AND their families received enhanced care coordination and wraparound services
• 11 integrated health care sites • 10 peer support specialists • 14 MAT providers
July-Dec 2019 • 3,306 patients at integrated health care sites were screened/assessed for mental health, SUD, and socially-determined health needs
An Average Day in the Life of an Integrated Behavioral Health Clinician
• 1,295 screened positive in one or more categories and received appropriate care
• 3 consultations with the medical care team
Since Mid-2017 • 534 patients received MAT either at their primary care office or through one of the SUD continuum of care sites
• 4 patient visits including warm hand-offs • 2 phone check-ins with patients under care • 2 calls made to community-based g organizations regarding referrals 2019 ANNUAL REPORT
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CARING FOR THE BEHAVIORAL HEALTH OF OUR COMMUNITY 8
THE STRATEGICTHE PLANSTRATE RESOURCE MANAGEMENT We will ensure that our opera�ons are efficient and scalable by: · Inves�ng in our facility and technology infrastructures, · Con�nuing to diversify our revenue stream and increase philanthropic support.
RESOURCE MANAGEMENT
CLIENT EXPERIENCE We will improve the experience of clients by: · Ensuring consistent and �mely access to services, · Inves�ng in self-service technologies, · Mee�ng individual needs across the life-span.
C EXP
INTEGRATED CARE We will reduce gaps across the con�nuum of health care by: · Focusing on integrated health care solu�ons with our community partners, · Increasing preven�on efforts, · Providing telehealth services.
2019 ANNUAL REPORT
INTEGRATED CARE
EGIC PLAN WORKFORCE INVESTMENT We will improve the employment experience and work capacity of our staff by:
WORKFORCE INVESTMENT
· Ensuring that our compensa�on is compe��ve in the marketplace, · Inves�ng in skills training and providing opportuni�es for career advancement, · Improving mobile technology to support community-based care.
CLIENT PERIENCE
WELLNESS EDUCATION WELLNESS EDUCATION
We will lead behavioral health literacy efforts by: · Providing community wide educa�onal programming to increase knowledge and reduce s�gma, · Advoca�ng for state policies that support preven�on, treatment and recovery.
2019 ANNUAL REPORT
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WELLNESS EDUCATION
PROVIDING COMMUNITY WIDE EDUCATIONAL PROGRAMMING TO INCREASE KNOWLEDGE AND REDUCE STIGMA but I never actually told people what I experienced during my mental health problems. A friend of mine encouraged me to audition for This Is My Brave. I auditioned twice for the show in the Boston area. However, the Concord, NH show was the one that delivered for me. I was debating whether to audition a third time but then before the deadline, some driving force came upon me to audition. To be honest, I wrote my piece for the audition at the last moment. It was maybe a couple of days before the audition. “Canadian Goose”
A PUPPETEER’S DESCRIPTION OF DISCLOSING HER MENTAL HEALTH PROBLEMS TERESA MOLER, 2018 CAST MEMBER, THIS IS MY BRAVE NH Being a person with mental health struggles since I was a young child, I decided when I was in my twenties that when and if I reached recovery, I would want to share my story with others. I was told many times not to tell others that I had a mental health problem, so when I saw later in life that other people had this same problem and it was causing a problem in society, I decided to start disclosing my illness. At first I was picky with whom I told and started out by saying I had a disability. Later I would get more specific and say I had a mental health problem. As I got more comfortable I would say I had schizophrenia. This lasted for a while. I would not disclose what kind of specific symptoms I had. I would advocate for more mental health solutions,
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2019 ANNUAL REPORT
I was determined to get feedback on it before the audition. A friend agreed to listen to my audition and was really moved by my piece. That gave me the confidence to share it at my audition. I am a puppeteer and artist among other interests. I was informed of an art showcase in conjunction with Riverbend’s Mental Health Awareness Month. I had been in several art shows but never had put it in the perspective of mental health. I wrote the captions for my art work in relation to my mental health and my recovery. I have been performing puppet shows since I was 9. Puppetry is the passion of my life. So one could imagine that when my puppets started to become so real that they wrote the scripts and entered into my body and I started think I was one of my characters and talked like one, that I would be hesitant to share this with the public. I would imagine that the public would have thought that they would not want me to do puppet shows for them with this condition.
In fact, I did suspend performing for a few years to find myself. So in my audition piece I shared about my puppets taking me over. It was hard and I had to be brave to tell this. I was surprised to hear I made it to the cast. During rehearsals, I felt as though I was rough in my delivery of it. One rehearsal I had laryngitis. I am glad though we had rehearsals because they were helpful. Then it came time for the performance. I really wanted to convey my message to the audience in an effective way. Having experience in puppetry and theater was helpful to me that night. I had taken speech classes in high school and college and overcame my fear of speaking in public. However, to be in This Is My Brave one did not have to have that kind of background to share their story. I was initially shy for most of my life, so my public speaking background came in handy. It was just as though a weight lifted off from me after I shared my story. I was so glad. I really wanted to be part of the movement to erase stigma and discrimination. My dream came true. I made conversations with other cast members and directors of the show. These were meaningful as well
“Dad”
as hearing others’ stories. Days after the performance of Brave, in my daily life I would run into other cast members. This was like being reunited with something meaningful and the take away from being in the show is that I have educated the public and have new connections.
ABOUT TERESA MOLER Teresa’s interests are puppetry, watercolor, acrylics, selectmen duties, politics and mental health advocacy. Moler has suffered with schizophrenia since childhood. Some years ago, Moler became well enough to carry out her many activities and only seldom deals with her mental health problems.
“Train Set”
2019 ANNUAL REPORT
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RESOURCE MANAGEMENT CONTINUE TO DIVERSIFY OUR REVENUE STREAM AND INCREASE PHILANTHROPIC SUPPORT Financial Report
for the Fiscal Year Ending June 30, 2019 Public Support
Revenue
Insurance Government Charitable Support Contracted Services Net Assets released from restric�ons
$ 23,739,832 $ 3,085,082 $ 1,069,906 $ 5,396,063 $96,431 $ 33,387,314
Expenses Children & Adolescents Adults Franklin -Office Choices (Substance Use Disorder Services) Psychiatric Emergency Services Residen�al Administra�ve & Other
$ 4,887,822 $ 11,470,781 $ 2,371,863 $ 3,233,800 $ 3,161,745 $ 2,690,127 $ 4,103,673 $ 31,919,811
State of NH
$1,415,132
Federal
$1,669,950
In-Kind Contribu�ons
$170,784
Dona�ons
$158,523
Other Public Support
$740,599
TOTAL
Program Revenue
Medicaid/Medicare Private Insurance Net Client Fees
$ 1,467,503 4%
$20,677,128 $2,593,423 $469,281
Contracted Services
NET OPERATING INCOME/EXPENSE Opera�ng Margin
$4,154,988
Net Assests Released from Res�c�ons
$5,396,063 $96,431
TOTAL $29,232,326
COMMUNITY BENEFITS Riverbend provided $6,095,265 in non-reimbursed services to the community from July 1, 2018 through June 30, 2019. Highlights: • Provided $2,213,240 in charity care to individuals and families in need of services. • Provided $932,545 in emergency services to individuals and families in crisis. • Provided $3,792,078 in supportive services to clients including housing assistance, medical health care, and consultation. See the full report at riverbendcmhc.org 12
2019 ANNUAL REPORT
Program Expenses
Children & Adolescents $4,887,822 Adults
$11,470,781
Franklin Office
$2,371,863
Choices
$3,233,800
Psychiatric Emergency Services Residen�al Administra�ve & Other
$3,161,745 $2,690,127 $4,103,673
TOTAL $31,919,811
THANK YOU TO OUR SUPPORTERS THANK YOU TO THE FOLLOWING INDIVIDUALS, FAMILIES, BUSINESSES, FOUNDATIONS, AND COMMUNITY ORGANIZATIONS FOR SHARING OUR MISSION AND INVESTING IN OUR PROGRAMS. THESE LISTS ACKNOWLEDGE GIFTS MADE TO RIVERBEND BETWEEN JANUARY 1 AND DECEMBER 31, 2019. PLEASE LET US KNOW IF YOUR NAME – OR THAT OF YOUR COMPANY, FOUNDATION, OR ORGANIZATION – IS MISSING OR PRINTED INCORRECTLY.
RIVERBEND LEADERSHIP CIRCLE Our leadership circle recognizes those who make cumulative gifts of $1,000 or more throughout the calendar year. Visionary $20,000+ Concord Hospital Trust - Community Services Fund Collaborator $10,000-$19,999 The Boucher Family Fund of the New Hampshire Charitable Foundation** Granite United Way Merrimack County Savings Bank** Tufts Health Plan $5,000-$9,999 Dartmouth-Hitchcock Concord Walter J. Dunfey Award of the New Hampshire Charitable Foundation Rolfe and Rumford Donor Advised Fund of the New Hampshire Charitable Foundation Steward $2,500-$4,999 Mr. and Mrs. John Barthelmes Peter and Maryann Evers* New Hampshire Healthy Families Northeast Delta Dental TD Bank $1,000-$2,499 AmeriHealth Caritas Rebecca Biss Joyce Blood Peter and Peg Blume** Borislow Insurance
Frank and Debra Boucher Patrick Campbell Canterbury United Community Church Dr. Dennis Card and Dr. Maureen McCanty William L. Chapman* Steve and Jane Cohen* Concord Female Charitable Society** Concord Hospital Gertrude U. Couch Trust Chiara Dolcino Elvira F. Downs, MD** Finisterre Fund of the New Hampshire Charitable Foundation** First Baptist Church of New London Genoa Healthcare Persis Gow* Karen Green Harvard Pilgrim Health Care Duane Scott and Jennifer Hess Janssen Pharmaceuticals, Inc. JND eSolutions, LLD Dr. Bryce Lambert** Nicholas Larochelle Joyce A. Leeka* Chris Mumford Christopher and Andrea Nielsen* Northway Bank
Consecutive Years of Giving: *5+ years, **10+ years, ***15+ years, ◊365 Day Club Member
Rotary Club of Concord Richard Royse David and Mary Ruedig Family Fund of the New Hampshire Charitable Foundation Gary and Carol Sobelson South Congregational Church JH Spain Commercial Services Bonnie and Richard St. Lawrence Sulloway & Hollis, PLLC Sharon Sweet** Melinda Tobie Charitable Trust** Glenn and Leslie Walker Cinde Warmington and William Christie Town of Warner WB Mason Co., Inc. Town of Webster Jack and Pat Weeks**
2019 ANNUAL REPORT
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FRIENDS $500-$999 Bailey’s Carpets Behavioral Information Systems Audrey Clairmont, Drew Stock and Family The Colony Group Leslie Combs Glenn and Susanne Currie* Anthony and Martha D’Amato* Christopher Eddy Fidelity Investments Franklin Savings Bank Sarah Gagnon Grappone Family Foundation Fund Guidance Point Retirement Services Kathleen Hall◊ Dr. Christian Hallowell and Ms. Cindall Morrison Bill Hickey Lucy Hodder and Robert Thomson Karen Jantzen*◊ Camille Kennedy* Susan Lillia Kennedy* Lauer Architects The Lawson Group Senator Gerald Little Daniel Luker and Karen Slick* Mason & Rich Milestone Engineering & Construction Inc. Robin Nafshi NAMI New Hampshire Bill Norton Donald Pfundstein and Roberta Brunelle Sanel Auto Parts Jeffery and Jill Savage* Jackie and Neal Stephany* Robert and Mary Bryan Terry* Annmarie Timmins Unitarian Universalist Church USI New England $250-499 Anonymous Gregory Allsop Dr. Hilary Alvarez and Alex Streeter* Amadeus Hospitality Baker Newman & Noyes Robert M. Barthelmes Family Charitable Fund Roland Berube◊ Bonin Construction C. Thomas and Margaret Brown Caron & Bletzer, PLLC Wayne and Patricia Castro Jordy Cornog***◊ Dr. Michel Couret and Mrs. Nancy Jamrog-Couret Davis & Towle Insurance Group James Doremus Philip Emma and Luanne Morgan-Emma*
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2019 ANNUAL REPORT
Denise Fairbank FIRST Darrick Gartley Helms & Company Thomas and Tammy Jameson John Judkins Dale and Jayna Klatzker* Brian and Heather Kraus Mary Levesque Deborah Lielasus◊ Lothstein Guerriero PLLC Susan Lunt Jeffery A. Meyers, Esquire Patrick Miller Arin Mills Myla Padden Robert Rabuck John and Deborah Richey* Michelle Rodonis◊ B&J Rosenfield Family Fund of the New Hampshire Charitable Foundation Dr. Lon Setnik and Dr. Cynthia King◊ Shaheen & Gordon, PA David Souter* Sara Steiner Terry Sturke and Tom Bell* Third Party Administrators, Inc. James and Sarah Walsh Colin Wilkins Elizabeth Woodcock $100-249 Associated Grocers of New England Jolen N. Aubin Corey Belobrow Scott Bryer Nina B. Calkins CATCH Neighborhood Housing Steven Chamberlin Ben and Moira Clark◊ Davis Clark Brenda Corey Jeremy and Jaime Corwin*◊ Victoria Cronin Deering Community Church, United Church of Christ* Kathleen Egan Nancy Egner Denu Engelberth Construction, Inc. BJ Entwisle* Episcopal Church of New Hampshire Cheryl Ferren Bob Friedlander and Jackie Winn Walter and Eleanor Goddard** Franklin Gold Brian Graf Greater Concord Interfaith Council Dr. David and Kris Green* Angela and Kevin Greene*◊ William B. Gunn, Jr. Charles Gunn and Amy Patenaude Melissa Hanrahan Doug and Judy Hatfield Hillside Healing Arts John and Roberta Hollinger David and Dorothea Jensen Catherine Kiernan Harry and Chris Kirsch** Lynn A. Labrie* Erick and Susan Leadbeater
Katie Lipp Denis Lynch Douglas Lyon* Robert Maibauer* Mascoma Bank Susan B. McLane Meredith Village Savings Bank Tyson and Meg Miller* The Honorable Howard Moffett Ashleigh Mondoux Lisa Moquin Caroline Mosley Paul Mueller Chris and Tina Naimie William and Tammy Oldenburg Bradley Osgood Rodney and Carolyn Patenaude** Ruth and Nick Perencevich* Thomas Perlet Sheryl Putney Paul Quitadamo Joseph and Donna Raycraft Annie Rettew Kurt and Betsey Rhynhart Michael Sheehan and Virginia Symmes Sheehan State of New Hampshire, Department of Administrative Services Robert Steigmeyer Alexander E. Sturke and Laurie A. Ciardi Kurt and Elaine Swenson* Richard Verney Veterans for Recovery Healthcare Jeanette Warsavage Michael Wright and Maggie Pritchard Dr. Gary York Hope Zanes Butterworth** Jeffrey Zellers $1-$99 Valerie Acres* Holly Andrews Hannah Andritsakis The Honorable Christine Bartlett and Mr. Peter Bartlett Senator Jeb Bradley Thomas and Joan Burke Bernadette and Malcolm Cameron Page Cannon Noel Cassen Kenneth Chenette Monica Ciolfi Richard and Betty Colt** Bonnie Cook◊ Tim Cronin Peter Daigle Nikki Demers Janet and George DeVito Jennifer Dionne Donaghey Tree Farm Kelsey Donnelly Matthew Dowan Patricia Fancy Mark and Donna Fanny* Bruce and Janice Farenwald Sunshine Fisk Angela Francesco Ben Giorgi Carol and Dan Goodenough Leo and Lorraine Graciano Granite Pathways Robin Greenly Judith Griggs*
Consecutive Years of Giving: *5+ years, **10+ years, ***15+ years, ◊365 Day Club Member
John Hamilton Doris and Mark Hampton Kit Hansen Joseph Hart Howard and Katharyn Hoke Julie Hughes Amanda Irvine Elinor Johnson Councilor Linda Kenison Dr. Norman & Alice Kinsler Theresa Laderbush Denis and Pauline Laliberte Karen Leblanc Donna Mailhot-Dornhofer April Marl Pamela Mellen Shannon Mills, DDS Leann Moore Margaret Morrison Sheila Mullen Gillaen Nadeau Tim and Pam Neville Thomas Nickerson Giulia Nihan Erin O’Connell* Rebecca Parton William Politt Frederick Pratt Julie Prescott John and Judy Ransmeier Sheryl Reasoner◊ Eugene and Irene Rudolph Isis Santiago Jodi Scaltreto and Michael A. Brodsky Kimberly Schofield Susan Shea Kathleen and Brandon Sheldon* Glenn Shepherd Matthew Smith James Snodgrass Andrew Supplee Sarah Sweet Alice Thompson Jean Wallace Kevin Warriner Kristine Watts Jay and Ruth Zax
RESTRICTED GIFTS Children’s Program Amadeus Hospitality Jolen Aubin Joyce Blood Davis Clark Audrey Clairmont, Drew Stock and Family Concord Hospital Trust - Community Services Fund Jordy Cornog Jennifer Dionne FIRST Angela and Kevin Greene
IN KIND DONORS Aissa Sweets All Elements Healing Beaver Meadow Golf Course Bolton Valley Canterbury Shaker Village Chucksters Concord High School Conway Scenic Railroad Jeremy and Jaime Corwin The Fells Historic Estate & Garden Funspot Gondwana & Divine Clothing Co. Good Life Programs and Activities Great New Hampshire Restaurants Gunstock Mountain Resort Hart’s Turkey Farm Restaurant Helms & Company Hermanos Cocina Restaurant Hermit Wood Winery ImprovBoston Kahuna Laguna Indoor Water Park Lost River Gorge Loudon Country Club
Kit Hansen Lynn Labrie Karen Leblanc Denis Lynch Leann Moore Thomas Perlet Sheryl Putney Joseph and Donna Raycraft Kathleen and Brandon Sheldon Terry Sturke and Tom Bell Unitarian Universalist Church Jeanette Warsavage Choices: Addiction Treatment and Recovery Services Concord Rotary Club Gertrude U. Couch Trust Merrimack County Savings Bank Psychiatric Emergency Services Mary Boucher Parenting Education Rolfe and Rumford South Congregational Church
Maine Indoor Karting The Margate Merald Company, Inc. Mount Kearsarge Indian Museum Mount Sunapee Resort Nature Discovery Center O’Neil Cinemas Palace Theatre Pirate’s Cove Adventure Golf Plimoth Plantation Polar Caves The Puritan Backroom Red River Theatres of Concord NH Runner’s Alley Melaney Schmertzler Seacoast Science Center Squam Lakes Natural Science Center Story Land Strawbery Bank Museum Vertical Dreams Indoor Climbing Water Country Whale’s Tale Waterpark The Works Bakery Cafe York’s Wild Kingdom
Residential Program Anonymous Ben and Moira Clark Leslie Combs Jeremy and Jaime Corwin Dr. and Mrs. George DeVito Denise Fairbank Karen Green Karen Jantzen Rebecca Parton Step-Up Wellness Valerie Acres The Honorable Christine Bartlett and Mr. Peter Bartlett Bonnie Cook Jeremy and Jaime Corwin Peter Daigle Denise Fairbank Persis Gow Karen Green Sheila Mullen Sheryl Putney Ms. Susan Shea
Rainbow Fund Concord Female Charitable Society
Consecutive Years of Giving: *5+ years, **10+ years, ***15+ years, ◊365 Day Club Member
2019 ANNUAL REPORT
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HONOR & TRIBUTE GIFTS In Honor of John Barthelmes’ Retirement Anonymous Robert M. Barthelmes Family Charitable Fund In Honor of John Bassi, MD Annie Rettew In Memory of Susan Brown Finisterre Fund of the New Hampshire Charitable Foundation In Memory of Martha Clark Amadeus Hospitality Jolen N. Aubin Audrey Clairmont, Drew Stock and Family Davis Clark Jordy Cornog FIRST Angela and Kevin Greene Kit Hansen Lynn A. Labrie Denis Lynch Sheryl Putney Joseph and Donna Raycraft Terry Sturke and Tom Bell Jeanette Warsavage In Memory of Bryson D. Edwards Joseph Hart Richard Verney In Honor of Peter Evers Ruth and Nick Perencevich In Memory of Raymond Girouard Chris and Tina Naimie In Honor of Patty Helbig Matthew Smith
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2019 ANNUAL REPORT
In Honor of Gayle Kimball’s Birthday Jay and Ruth Zax In Honor of Allan Moses Elvira F. Downs, MD In Memory of Ruth Moses Glenn and Leslie Walker In Memory of Leo Murphy Lisa Moquin In honor of the Physicians of Concord Hospital Center for Urologic Care Dr. David and Kris Green In Honor of Marion Reed Susan B. McLane In Honor of Suzanne Rider Greater Concord Interfaith Council In Memory of Aripiar Saunders Steve and Jane Cohen In Memory of Beth Sweet Patrick Campbell Richard and Betty Colt Anthony and Martha D’Amato Episcopal Church of New Hampshire Harry and Chris Kirsch Unitarian Universalist Church Deering Community Church, United Church of Christ Robert Rabuck Ms. Sarah Sweet Sharon Sweet In Honor of Sharon Sweet Ben and Moira Clark
2019 CHAMPIONS FOR MENTAL HEALTH Each year we honor those who have shown extraordinary advocacy, leadership, and vision in improving the lives of those affected by mental illness. Our 2019 Champions for Mental Health are Russell Conte and Todd E. Donovan. Russ is a retired Major in the State Police, and the current Mental Health and Wellness Coordinator with the Department of Safety, and Todd is a firefighter and paramedic for the Derry Fire Department and a Data Specialist for the Division of Fire Standards and Training and Emergency Medical Services. Both men have worked tirelessly to end the stigma surrounding mental illness, especially for New Hampshire’s first-responders.
EVENT SPONSORS Without the support of our sponsors, this event couldn’t happen. To each and every one of you - thank you.
Major (retired) Russell Conte and Todd E. Donovan, 2019 Award Winners
Presenting Sponsor Dartmouth-Hitchcock Host Sponsors New Hampshire Healthy Families Northeast Delta Dental Champion Sponsors Harvard Pilgrim Health Care TD Bank Advocate Gold Sponsors Borislow Insurance Concord Hospital Merrimack County Savings Bank Advocate Silver Sponsors Janssen Pharmaceuticals, Inc Northway Bank Sulloway & Hollis, PLLC Mentor Sponsors Bailey’s Carpets The Colony Group Fidelity Investments Franklin Savings Bank Guidance Point Retirement Services
Lucy Hodder and Rob Thomson, MD Lauer Architects Lawson Group Mason & Rich Milestone Engineering & Construction, Inc. NAMI New Hampshire USI New England Associate Sponsors Baker Newman Noyes Caron & Bletzer, PLLC Peter and Peg Blume Davis & Towle Group Dynamic, Inc. Helms & Company Jeff and Jill Savage Shaheen & Gordon, PA Third Party Administrators, Inc.
Willian B. Gunn, Jr. Hillside Healing Arts, LLC Norton Asset Management, Inc. Donna and Joseph Raycraft Special Thanks Accompany Video Production Capitol Craftsman & Romance Jewelers Common Man Concord Geoff Forrester JoyMark Photography Speedy Printing & Copying
FRIEND SPONSORS Associated Grocers of New England CATCH Neighborhood Housing Engelberth Construction, Inc. 2019 ANNUAL REPORT
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PO BOX 2032 CONCORD, NH 03302-2032
NON PROFIT ORG. U.S. POSTAGE PAID Concord, N.H. Permit No. 763
