A BURSTING PROGRAM

Autocare 2023 will feature a comprehensive education program

Autocare 2023 is Australia’s largest training convention for automotive technicians and business owners, taking place across the 9th and 10th of June 2023 in Brisbane.

A wide array of must-attend training programs for technicians and workshops will be held across the two days.

The Technical Training Program will deliver advanced, comprehensive, hands-on training on the latest generation vehicles, scan tools, software and diagnostics for technicians and apprentices. The Workshop Management Program will deliver the latest information and advice on topics including right to repair, low emission vehicles, staff retention and recruitment, customer service, cyber-crime, financial management and environmental sustainability, for business owners and managers.

The Australian Automotive Aftermarket –2023 And Beyond (Workshop Management) –

Friday 9 June, 9.00am to 10.00am

Leaders of the Australian Aftermarket will share and discuss global and industry trends in the automotive aftermarket, discussing the questions: what’s coming and what does it mean for your business? Speakers include AAAA CEO, Stuart Charity; Capricorn Society Group CEO, David Fraser; MTAQ CEO, Rod Camm; and GPC Asia Pacific CEO, Wayne Bryant.

Live Data Diesel Diagnostics – 4WD And Light Vehicle (Technical Training) – Friday 9 June, 9.00am to 10.30am

Valhalla Lead Instructor, Dan Gough, will host this informative seminar on the topic of Live Data Diesel Diagnostics for 4WDs and light vehicles. High Voltage Battery Insights (Technical Training) –Friday 9 June, 9.00am to 10.30am; Saturday 10 June, 9.00am to 11.00am

Explore the different types of high voltage batteries for EV and Hybrid vehicles, how to analyse and diagnose faults, and determine the health of a high voltage battery pack with Jeff Smit of The Automotive Technician – TaT.

A Streamlined Approach To Diagnostic Dilemmas

(Technical Training) – Friday 9 June, 9.00am to 10.30am; Saturday 10 June, 2.00pm to 3.30pm

This session, featuring technician and instructor Brandon Steckler, shows you how to incorporate basic testing techniques and modern diagnostic tooling with available service information to diagnose and solve any issue easily and efficiently, regardless of the vehicle type.

HEV/BEV Safety, Equipment And Systems Overview

(Technical Training) – Friday 9 June, 9.00am to 11.00am; Saturday 10 June, 11.00am to 1.00pm

An introduction to Hybrid Electric Vehicles (HEVs) and Battery Electric Vehicles (BEVs), including powertrain operation, safety considerations and required workplace tools and equipment. Speakers include MTAQ Technical Trainer, Keith Minchin, and MTA Technical Learning and Development Officer, Nigel Palmer.

The Race To Find And Keep Top Talent In Your Workshop (Workshop Management) – 10.00am to 11.00am

This session will provide practical insights into how to improve employment tactics for finding and keeping staff. Brand new research on how top workshops are attracting good staff will be shared. Speakers include AAAA Director of Government Relations, Lesley Yates; Repco Authorised Service National Manager, Peter Rogers, ACA Research Director, Ben Selwyn; Highfields Mechanical’s Gabrielle Clift; and Fred Molloy of AutoRecruiter and Konnecting Migration.

Dealing With Diesel – The Truth About EGRs, Catch Cans And Common Diesel Myths (Technical Training) –Friday 9 June, 11.00am to 1.00pm; Saturday 10 June, 2.00pm to 4.00pm

This class with Diesel Help Australia Director, Clinton Brett, will help you upskill your understanding of EGR systems and diagnosis, catch can theory and installation, and dispel common diesel powered vehicle myths through real world examples and demonstrations.

Pass Thru Technology – What You Need To Know (Technical Training) – Friday 9 June, 11.00am to 1.00pm

Gain a better understanding into Pass – Thru technology from basic through to advanced features, and how Pass – Thru can save your workshop time and money, with CoolDrive Auto Part Technical Sales Representative and Training Coordinator, Clint Flower.

ADAS Operation, Limitations & Incorrect Repair Consequences (Technical Training) – Friday 9 June, 11.00am to 12.30pm; Saturday 10 June, 11.00am to 12.30pm

This session with Darren Todd of Bosch will ensure technicians stay ahead of the curve with this new vehicle technology. Attendees will learn about ADAS operation, the imitations of ADAS systems and the consequences of incorrect repair. The topic of data and data storage will also be explored, and the critical role stored vehicle crash data may play in determining fault and liability, both now and in the future. Discover what data your car already stores in its memory, how it can be accessed, and its uses.

Growing Your Business With Great Relationships (Workshop Management) – Friday 9 June, 11.30am to 12.15pm

This session will highlight that your supply chain and local community are critical enablers for your business. With Jeff Smit of The Automotive Technician – TaT and Peter Leondis of Leondis Automotive and The Garage Network, this seminar will discuss how to expand your thinking and capacity through smart strategic alliances.

Customer Service Excellence – The Power Of Consistency And How To Achieve It (Workshop Management) –1.15pm to 2.00pm

In this seminar, Future Auto Service Centres’ Ron Atkinson and mycar Chief Customer Officer Adele Coswello will share how to create a positive customer service experience that will have happy customers regularly re-booking. This session will explore the breadth of customer service trends and opportunities.

The Importance Of Using An Oscilloscope On Today’s Vehicles (Technical Training) – Friday 9 June, 2.00pm to 4.00pm; Saturday 10 June, 9.00am to 11.00am Learn how to maximise your understanding of this important diagnosis tool with fundamental principles to help you diagnose issues more effectively, with CoolDrive Auto Parts’ Clint Flower.

Exhaust Aftertreatment (Technical Training) –Friday 9 June, 2.00pm to 3.30pm

Around 95 percent of vehicles sold in 2023 still have an internal combustion engine, but this is only possible due to exhaust aftertreatment systems that allow vehicles to meet emissions targets. This session will delve into catalytic converters, diesel particulate filters, and selective catalytic reduction (SCR) commonly referred to as Adblue. As an increasing cause of driveability or warning light faults, Brendan Sorenson from The Automotive Technician will discuss operation, testing and repair methods for these systems for you to use in the workshop.

Understanding Vehicle Communication Protocols And Fault Testing (Technical Training) – Friday 9 June, 2.00pm to 4.00pm; Saturday 10 June, 11.00am to 1.00pm

Boost your understanding of CAN, LIN, MOST and FlexRay bus communications to accurately diagnose and interpret faults with CoolDrive Auto Parts’ Ken Fendle.

Cyber Crime And Data Security – From Risk To Reality, What You Need To Know (Workshop Management) –Friday 9 June, 3.00pm to 4.00pm

This session with GUD Holdings’ Paul Jreige and Marc Anderle - GPC Asia Pacific will provide the latest information about cybercrime, email scams, customer privacy, data security, and related risks to your business, and how to manage them.

EV Business Essentials: Global Trends And Practices

That Can Help Gear Your Workshop Future (Workshop Management) – Friday 9 June, 3.00pm to 4.00pm

Gain valuable insights from across the globe on how automotive workshops are embracing current and future opportunities. Hear practical tips from leading industry experts on topics such as customer service expectations, additional profit opportunities, workflow and shop floor procedures, new parts and data requirements, business risk mitigation, staff training and more. You will leave this seminar with real-world ideas and advice to help you capitalise on the opportunities that will arise as more of your customers’ shift to EVs.

How To Become An Environmentally Responsible Business And Why It Is Essential (Workshop Management) – Saturday 10 June, 9.00am to 10.00am

We can all take steps to be environmentally friendly, and our customers and staff expect us to do just that. Bridgestone Australia’s Joanne Hayes; Michael Carnemolla of 313 Automotive and The Garage Network; and ACM Parts’ Chris Mallon will share their experience on how you can make a positive difference to the environment and your business.

Alternate Diagnostics – Sensor And Component Testing (Technical Training) – Saturday 10 June, 9.00am to 0.30am

Hosted by Lead Instructor of Valhalla, Dan Gough, you will receive insights on the best way to test various sensors and componentry.

Marketing – How To Attract The Right Customers Through A Maze Of Communication Channels (Workshop Management)

– Saturday 10 June, 10.00am to 11.00am

What are the latest communications tools and strategies, and how do you pick the right ones? This session with BAPCOR’s Chantelle Lane, Brainstorm Software’s Ty Osborne and JAX Tyres and Auto’s Charlie Commins will explore communication and engagement preferences across age groups, which are helpful for customer and staff retention.

Pressure Waveform Acquisition And Analysis, From The Inside-Out (Technical Training) – Saturday 10 June, 11.00am to 12.30pm

This session with Brandon Steckler will take the pressure-transducer novice to a whole new level. Technicians with labscope/engine mechanical operation knowledge will learn how to capture pressure waveforms (from the intake manifold/ tailpipe and in-cylinder) and use the information to make diagnostic-decisions. The course will cover transducer functionality with both absolute transducers as well as delta transducers. It will touch on the benefits and characteristics of both types of transducers and how they can be used to gain an edge. Brandon will show his approach using real world examples including case studies from his own library. Attendees leave with confidence to invest in the tooling to perform pressure testing and analysis to improve accuracy and efficiency. The session will be an introductory overview of this important topic.

The Customer Of The Future (Workshop Management) –Saturday 10 June, 11.30am to 12.30pm

Learn about ‘the most important person in the room’ – the customer. Change in customer expectations is constant, fast and creating an ever-expanding range of segments to serve. In this session, industry leaders, Benjamin Ward of Supercheap Auto and Adam Pay of mycar, will share the Top Three Consumer Trends from their perspectives, and inspire your thinking about your Customer of the Future.

How To Master Difficult Conversations – Turning Daily Challenges into Triumphs (Workshop Management) –Saturday 10 June, 1.30pm to 2.30pm

Learn how to prepare for, structure, deliver and follow up difficult conversations to ensure your ongoing success and peace mind. This session with Highfield Mechanical’s Craig Baills and Industry Legal Group’s Emma Dalley will feature real examples of staff issues and customer complaints. Hybrid And EV Transition – The Mechanics And Insights (Technical Training), Saturday 10 June, 2.00pm to 3.00pm

There are many components making up an EV or hybrid vehicle besides the high-voltage battery, and it is important to understand how routine servicing and the components interact. This includes the inverter, brakes, transmission, HV AC, Assembly MG1 and MG2. The session hosted by Infinitev will share their years of experience in diagnosing hybrid vehicle faults, share their research on EVs and how the battery (lithium) has other functions besides its use as a traction battery once it reaches its endof-use, including how to reuse and repurpose for the industry. Join this session to understand why OEMs are excited by Infinitev’s offering for their EV programs. Speakers include IM Group’s Dickson Leow and Infinitev’s Joel Terpstra.

A Great Business Plan – After Months Of Uncertainty, Is It Still Worth Having One? Spoiler Alert – Yes, And Here’s Why (Workshop Management), Saturday 10 June, 2.30pm to 3.30pm

With Automotive Wealth Creator, Duncan Boyle, and Anthony Costello of Anthony Costello Automotive, learn the essential ingredients of business planning and financial management, to navigate your way through buying, selling, growing and structuring your business to achieve your goals. Capricorn Members can charge their Capricorn Account on check-out – simply check the option in the billing section.

Need accommodation? The AAAA’s preferred travel booking agency, Ozaccom, can organise your accommodation to make your stay in Brisbane as easy as possible.

For more information, visit www.autocare.org.au Information correct at time of printing, see www.autocare.org.au for the most up to date information.