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British Airways, Ryanair face UK probe over denied flight refunds The U.K.'s Competition and Markets Authority said it has opened enforcement cases against both airlines on Wednesday.
British Airways and Ryanair Holdings Plc face an investigation into whether they broke U.K. consumer rules by failing to offer refunds to customers for flights they couldn’t take. The U.K.’s Competition and Markets Authority said it has opened enforcement cases against both airlines on Wednesday. The watchdog last year opened a probe into the airline sector, following concerns that during the Covid-19 pandemic, customers were denied refunds while unable to fly and instead were offered vouchers or the option to rebook flights.
The refund issue caused a backlash last year when flights were grounded and customers were forced to cancel trips that they were no longer legally allowed to take. It proved contentious from the start of the pandemic when cash-starved airlines steered passengers toward rebooking or accepting credits for future flights. “While we understand that airlines have had a tough time during the pandemic, people should not be left unfairly out of pocket for following the law,” Andrea Coscelli, chief executive officer at the CMA, said in a statement. “Customers booked these flights in good faith and were legally unable to take them due to circumstances entirely outside of their control.”