2010 Leading Providers of Knowledge Process Outsourcing - Market Research Report On Aarkstore Introduction The global knowledge process outsourcing (KPO) market activity picked up in 2010 following a slump in the overall outsourcing market in 2008 and 2009. The contract activity in the market has shown an increase in terms of the number of contracts and an increase in complexity of work outsourced. Features and benefits * Results of the world's largest primary research project on customer satisfaction with KPO service provision. * Analysis of activity by region and industry in the global KPO market. Highlights This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the KPO industry today. Your key questions answered * Which KPO service providers provide the highest levels of customer satisfaction? * Which factors do clients consider most important when assessing satisfaction with KPO service delivery?
Table of Contents : Executive Summary Niche players do well on customer satisfaction Expansion of delivery capabilities remain a priority Strategic alliances strengthen offerings LPO market witnesses strong growth KPO vendors focus on specific verticals to differentiate their value proposition OVERVIEW Summary Methodology Satisfaction criteria Questionnaire design SURVEY FINDINGS 2010: OVERALL SATISFACTION Overview 5-Step quality assurance procedure SURVEY FINDINGS 2010: PERFORMANCE CRITERIA
Summary of BBO rankings Requirements awareness Shared goals Financial benefits Risk mitigation Partnership approach Problem resolution Corporate reputation Skills and resources Future orientation GLOBAL KPO CONTRACT ACTIVITY Overview of Datamonitor's contracts database KPO categories Nature of contract signings illustrates growing acceptance of the KPO model Client partnerships KPO contract activity Increasing activity in the KPO market A market for deals of smaller values Economic uncertainties forcing businesses to outsource LPO contracts drive significant portion of activity in 2010 Large clients increasing outsourcing R&D and analytics outsourcing showed consistent contracts activity MARKET TRENDS IN KPO Overview Market segmentation Levels of KPO services KPO – the next stage of outsourcing Enhanced M&A activity in recent years Consolidation driving delivery capabilities Companies divesting captive back-office businesses India continues to remain a leading offshore location for KPO delivery Option of nearshore outsourcing gaining importance Use of technology platforms enables product differentiation KPO VENDOR LANDSCAPE Strong presence in India Many KPO vendors focus on specific vertical markets Vendors enhancing their capabilities through alliances VENDOR PROFILES Introduction ACCENTURE Business description Revenue breakdown Clients Major services and solutions Key facts Recent developments
For some-more information, Great fully visit: http://www.aarkstore.com/reports/2010-Leading-Providers-of-Knowledge-ProcessOutsourcing-29468.html AMBA RESEARCH Business description Clients Major services and solutions Key facts Recent developments CAPGEMINI Business description Revenue breakdown Clients Major services and solutions Key facts Recent developments COPAL PARTNERS Business description Clients Major services and solutions Key facts Recent developments ECLERX SERVICES Business description Revenue breakdown Clients Major services and solutions Key facts Recent developments EVALUESERVE Business description Clients Major services and solutions Key facts Recent developments GENPACT Business description Revenue breakdown Clients Major services and solutions Key facts Recent developments IBM Business description
Revenue breakdown Clients Major services and solutions Key facts Recent developments INFOSYS Business description Revenue breakdown Clients Major services and solutions Key facts Recent developments QUINTILES Business description Clients Major services and solutions Key facts Recent developments MU SIGMA Business description Clients Major services and solutions Key Facts Recent developments PANGEA3 Business description Clients Major services and solutions Key facts Recent developments SG ANALYTICS Business description Clients Major services and solutions Key facts Recent developments THE SMART CUBE Business description Clients Major services and solutions Key facts Recent developments UNITEDLEX Business description Clients Major services and solutions
Key facts Recent developments APPENDIX Methodology Further reading Ask the analyst Disclaimer For some-more information, Great fully visit: http://www.aarkstore.com/reports/2010-Leading-Providers-of-Knowledge-ProcessOutsourcing-29468.html