Outsourcing in the UK and Ireland - Market Research Report On Aarkstore Enterprise Introduction The IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52 billion in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today. Features and benefits * Results of the world's largest primary research project on customer satisfaction with outsourced service provision in the UK and Ireland.* Analysis of activity by region, industry and service type in the UK and Ireland's outsourcing market. Highlights The IT and business process outsourcing (BPO) market in the UK and Ireland was worth $52bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today. Your key questions answered * Which outsourced service providers provide the highest levels of customer satisfaction? * Which factors do clients consider most important when assessing satisfaction with outsourced service delivery? Table of Contents : Executive Summary Small players doing well on customer satisfaction KPO vendors outperformed IT in terms of client satisfaction UK positioned as second largest outsourcing market after US Annual spend on outsourcing expected to reach $60bn by 2013 in the UK and Ireland Central government playing a predominant role in outsourcing Offshore providers appear on the top 10 list OVERVIEW Introduction Summary Methodology Satisfaction criteria Questionnaire design SURVEY FINDINGS 2010: OVERALL SATISFACTION
Overall satisfaction ranking SURVEY FINDINGS 2010: PERFORMANCE CRITERIA Overview Requirements awareness Shared goals Financial benefits Risk mitigation Partnership approach Problem resolution Corporate reputation Skills and resources Future orientation OUTSOURCING CONTRACT ACTIVITY IN THE UK AND IRELAND The UK and Ireland together accounted for more than 50% of European outsourcing by TCV in 2009 UK's share in the global outsourcing industry shrank to 16% in H1 2010 Number of deals is down in H1 2010 from H1 2009, while average and total contract value are up The number of megadeals signed in H1 2010 was the highest since H2 2008 Enterprises prefer short-term deals with a duration of three years or less Annual contract value rising steadily since H1 2009 More than 60% of all contracts in H1 2010 were awarded by central government Central government continues to dominate signings by annual contract value More than 80% of contracts are awarded for IT services The top three vendors captured more than 60% of the TCV in H1 2010 Seven of the top 10 vendors in H1 2010 are headquartered in Europe, but two of the top three are non-European firms No single vendor dominates the market in terms of the number of contracts awarded UK AND IRELAND OUTSOURCING MARKET AND GROWTH UK and Ireland IT and BPO market expected to reach $60bn by 2013 ILO will grow to $21bn by 2013 ALO will grow to $23bn by 2013 BPO sector expected to reach more than $14bn by 2013, growing at a CAGR of 6.5% UK AND IRELAND OUTSOURCING VENDOR SHARE Introduction Top players focused around the public sector Offshore providers coming to the top 20 list BPO-sector vendors outperform IT-focused vendors Small and niche IT vendors may lose their share HP's acquisition of EDS puts it on top of the ILO vendor list BT has made it into the top two in the ALO market, coming after IBM Capita continues to top the chart in the BPO segment Focused players expected to lead the market BPO players are building their IT capabilities Entry of offshore BPO players likely to lift M&A activity in the UK BPO industry VENDOR PROFILES
Introduction ACCENTURE Overview Revenue breakdown Clients Major services and solutions Key facts AMBA RESEARCH Overview Clients Major services and solutions Key facts AMNET Overview Clients Major services and solutions Key facts BRITISH TELECOMMUNICATIONS OVERVIEW Revenue breakdown Clients Major services and solutions Key facts CAPGEMINI Overview Revenue breakdown Clients Major services and solutions Key facts CAPITA GROUP Overview Revenue breakdown Clients Major services and solutions Key facts COPAL PARTNERS Overview Clients Major services and solutions Key facts DELL Overview Revenue breakdown Clients Major services and solutions Key facts ECLERX SERVICES
Overview Revenue breakdown Clients Major services and solutions Key facts HP Overview Revenue breakdown Clients Major services and solutions Key facts IBM Overview Revenue breakdown Clients Major services and solutions Key facts ICG COMMERCE Overview Clients Major services and solutions Key facts NIIT TECHNOLOGIES Overview Revenue breakdown Clients Major services and solutions Key facts PANGEA3 Overview Clients Major services and solutions Key facts SDD GLOBAL Overview Clients Major services and solutions Key facts TCS Overview Revenue breakdown Clients Major services and solutions Key facts THE SMART CUBE Overview
Clients Major services and solutions Key facts UNITEDLEX Overview Clients Major services and solutions Key facts VERTEXOVERVIEW Clients Major services and solutions Key facts XCHANGING Overview Revenue breakdown Clients Major services and solutions Key facts APPENDIX Methodology Further reading Ask the analyst Disclaimer For some-more information, Great fully visit: http://www.aarkstore.com/reports/Outsourcing-in-the-UK-and-Ireland-97260.html