State of the Global Finance and Accounting Outsourcing Industry 2010 | Market Research Report Introduction The global outsourced finance and accounting (F&A) market was valued at $21.6bn in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multidimensional view of the global outsourced F&A business process outsourcing market. Features and benefits * Results of the world's largest primary research project on customer satisfaction with outsourced F&A service provision. Complemented by analysis of ma Highlights This report finds that most users of outsourced services are satisfied with the service delivered by outsourcing vendors. The providers receiving the highest rankings in the 2010 Black Book of Outsourcing survey tended to be the larger global outsourcing firms.The manufacturing sector has long dominated the F&A BPO (FAO) industry. However, the public sector and energy and utilities sector are expected to show an increase in F&A activity during 2010 and 2011. Your key questions answered * Which outsourced F&A service providers provide the highest levels of customer satisfaction?* Which factors do clients consider most important when assessing satisfaction with outsourced F&A service delivery? Table of Contents : Executive Summary F&A-focused service providers topped the 2010 customer satisfaction list FAO is expected to pick up by the end of 2010 Suppliers are now outsourcing more complex F&A functions European mid-market companies are expected to increase FAO FAO maturity levels vary across industries Players with better scale and scope of service dominate the global FAO market Vendors are focusing on building technology capabilities to match the rising client expectations Vendors are bundling FAO services to improve cross and upselling The global FAO market is expected to reach $29bn by 2013 OVERVIEW Introduction Summary
Methodology Satisfaction criteria Questionnaire design SURVEY FINDINGS 2010: OVERALL SATISFACTION Overall satisfaction ranking Large enterprise FAO Accounts payable Accounts receivable SURVEY FINDINGS 2010: PERFORMANCE CRITERIA Overview Requirements awareness Shared goals Financial benefits Risk mitigation Partnership approach Problem resolution Corporate reputation Skills and resources Future orientation GLOBAL FINANCE AND ACCOUNTING OUTSOURCING CONTRACT ACTIVITY Introduction FAO has moved up the value chain Labor arbitrage and new government regulations have driven demand for FAO FAO is expected to pick up in the near future FAO activity drops sharply in North America Fall in contract signing activity during 2009 Limited number of megadeals Manufacturing sector dominated FAO contract signing during 2009 Energy and utilities sees increased activity in 2010 The public sector has also seen increased FAO The manufacturing industry's share of TCV has shrunk to 4% in 2010 from 61% in 2009 Top five players account for half of aggregate TCV during 2009 Increasing importance of technology-based process improvements Offshore outsourcing services providers doing well The manufacturing sector prefers offshore outsourcing Broad scope service providers dominate FAO TCV Vendors bundling F&A services with relatively mature services GLOBAL FINANCE AND ACCOUNTING OUTSOURCING MARKET SIZE AND GROWTH Overview Global FAO market will exceed $29bn by 2013 Increasing occurrence of onshore/nearshore outsourcing to continental Europe FAO deals are moving up the complexity scale The US and UK expected to grow slower than other emerging markets Growth opportunities exist in the financial services and the public sector Manufacturing will continue to be a primary market
VENDOR PROFILES Introduction ACCENTURE Business description Revenue analysis Clients Major services and solutions Key facts Recent developments ADP Business description Revenue analysis Clients Major solutions and services Key facts Recent developments API Business description Clients Major services and solutions Key facts Recent developmentsIn August 2010, API entered into a strategic partnership with Avendra, which is a US-based provider of supply chain and procurement services. As per the partnership, API will provide automated accounts payable outsourcing services to Avendra's clients. The partnership has allowed Avendra to extend its current offerings and provide a comprehensive procure-to-pay process to its customers. Meanwhile, it has helped API expand its client base by leveraging Avendra's strong presence in the North American hospitality segment. BNY MELLON Business description Revenue analysis Clients Major services and solutions Key facts Recent developments CAPGEMINI Business description Revenue analysis Clients Major services and solutions Key facts Recent developments DELL Business description Revenue analysis Clients
Major services and solutions Key facts Recent developments GENPACT Business description Revenue analysis Clients Major services and solutions Key facts Recent developments HP Business description Revenue analysis Clients Major services and solutions Key facts Recent developments IBM Business description Revenue analysis Clients Major services and solutions Key facts Recent developments INFOSYS Business description Revenue analysis Clients Major services and solutions Key facts Recent developments ROSE FINANCIAL SERVICES Business description Clients Major services and solutions Key facts Recent developments T-SYSTEMS Business description Revenue analysis Clients Major services and solutions Key facts Recent developments TCS Business description
Revenue analysis Clients Major services and solutions Key facts Recent developments XCHANGING Business description Revenue analysis Clients Major services and solutions Key facts Recent developments XEROX Business description Revenue analysis Clients Major services and solutions Key facts Recent developments APPENDIX Methodology Further reading Ask the analyst Disclaimer " Global "Outsourcing F&A Accounts receivable Accounts payable Accounting Customer satisfaction For some-more information, Great fully visit: http://www.aarkstore.com/reports/State-of-the-Global-Finance-and-AccountingOutsourcing-Industry-2010-97523.html