CSR Job Description Date: Job Title: Reports to:
12-23-2011 Customer Service Representative (CSR) for HVAC Company Service Manager
Job Summary: The CSR’s key responsibilities are: A)
The CSR is the key liaison between clients and the company. The CSR is a great communicator who will be exceptional at translating information to the customer. Attention to detail is critical. Often you will be the first impression they have of NorthStar so it is critical you treat them with respect and cheerful attitude-strong phone skills and presentation a must. Co-answer phones with receptionist. Consistent reliability is very important as often you often be the one to open the office--must be able to start work by 7:00 AM. Our culture is working as teams to maximize the skill set of each individual. Prior Leadership training is a bonus
B)
Assists customers with scheduling service calls, preventative maintenances and installations. Phone them prior to arrival and keep them posted of any delays or early arrivals to minimize disruptions to their work or home life schedules.
C)
Significant Computer data entry skills. Responsible for all technician paperwork including scanning all documents into computer system, invoicing, coordination with accounting for daily timesheets, receiving credit card payments and checks, assisting with receivables.
D)
Supporting the technicians to keep them running smoothly and minimizing their time in the office. Setting schedules for next day in advance with coordination from managers.
E)
Computer skills: Word, Excel required, Power point and photo shop helpful but not mandatory. Our computer scheduling software is SAWIN, and is proprietary to the service industry. Working with other types of scheduling software helpful but we will train.
F)
Other duties as assigned
Benefits include vacation, sick leave, flexible benefits plan, 401K with match, and we pay the majority of your health insurance using Blue Cross-Care first, HMO and PPO choices. Email resumes to cgodwin@northstarac.com or fax to 703-541-1008 NorthStar Heating & Air Conditioning, Inc 7913-C Kincannon Place Lorton, VA 22079