Ace Endico Newsletter_February

IN 2022, ACE ENDICO BROKE IT’S OWN RECORD FOR SALES AND PIECES SOLD.

January 2023 sales have already surpassed January 2022 sales by 30%

From Matt Hertzberg Vice President of Operations

I would like to give special recognition to my team, and a big THANK YOU to the OPERATIONS employees for all of their hard work and dedication in 2022. Despite labor shortages, space constraints, and many other obstacles, we were able to overcome these challenges and maintain our mission to deliver the customer a perfect order. In May 2022 we acquired Monelli Fine Foods, in August 2022 we acquired Catanzaro Quality Meats, and in September 2022 we started Mass Buying Group. In 2022 we picked and delivered 282,356 stops, 12,583,457 cases, and traveled over 5,886,566 miles, on 29,787 routes which were all significant increases from previous years. Also a special thank you to all of our Operations Management for the long hours, hard work, and perseverance. I am very proud of what we were able to accomplish and look forward to much more success in 2023!!!

John Walsh – Director of Compliance

Ken Napolitano – Facilities Manager

Tim Baker – Assistant Facilities Manager

Mitch Weisblatt – VP of Transportation

Rich Viebrock – Director of Transportation

John Colonna – Routing Manager

Chris Dolce – Transportation Manager

Bryan Sachs – Transportation Manager

Erick Viveros – Night Yard Manager

Ed Machado – Director of Warehouse Operations

Juan Duma – Night Ops Manager

Owen Peterson – Night Ops Manager

Tom Ehrhart – Night Ops Manager

Jonathan Hertzberg – Day Ops Manager

Mike Kotash – Day Ops Manager

Paul Spacarelli – Produce Manager

Lukason Ezike – Fresh Seafood Manager

Frank Debellis – Inventory/Quality Control Manager

Paul Berrios – Safety Coordinator

William Vasquez – Safety Coordinator

Cesar Suchite – Safety Coordinator

Mike Guiglotto – Night Ops Trainer and thank you to All Drivers and Warehouse Employees!!!

ACE ENDICO HEADQUARTERS EXPANSION

Under the direction of Mr. Michael Endico, Ace Endico's expansion at it's headquarters in Brewster, NY is making fast progress!

Thank you all for your patience as construction continues here at our headquarters in Brewster. The steel framing of the new Marketplace and office has been underway since October, the paneling for this piece of the expansion is almost complete Across the street, the relocated International Blvd has been plowed and paved, nearly ready for cars.

Did you know that Ace Endico offers an on-site Injury Prevention Specialist for all employees?

Athletic Trainer, Jenni Berean, is available Mondays & Thursdays 3 PM – 7:30 PM.

Appointments are preferred if you would like treatment for your onsite or offsite injury.

The Fit For Work office is located in the breezeway between the warehouse and Driver Check-In on the west side of the building.

Scan QR code & enter code "ace" for appointments or call 518-245-6832

Appreciation from "A Wash Corp"

Anil Seebarran, president of A Wash Corp, the company in charge of keeping our fleet clean, shared some kind words with Rich Viebrock about his opportunity to work with Ace Endico

"I now employ 26 employees (part-time, full-time) with 9 vehicles. So many families are going to benefit from this.

You have changed so many people's lives for the better with the opportunity you have provided. You give A Wash Corp the push of a lifetime and for that, I will forever be thankful.

You are a very good person with a kind heart, and I pray that you and your family continue to have a successful, peaceful, healthy, and happy life. God bless."

Stay involved!

Don't forget to submit your exciting news for next quarters' newsletter to marketing@aceendicocom

Scan to view a time-lapse video of the constructions progress!

PROMOTIONS

SAMANTHA TREZZA

Who works in our Marketing Department, has been promoted from Marketing Specialist to Art Production Manager. She will now be handling all design aspects within Ace Endico.

PAUL SANDERS

Every year, we continue to see customer sales-based discount pricing/rebate programs grow and become a more formative part of the food distribution business. Ace Endico has decided to make a strong push to make our Company more competitive in this arena by joining two GPOs (Group Purchasing Organizations), Unity UAG and Buyer’s Edge/Dining Alliance. As a result of this decision, Paul Sanders is being tasked with spearheading our GPO business development as its new GPO Business Development Director. He will be training/educating sales reps, internal staff, and our customers on what our GPO offerings are as well as the benefits to having customers sign up for the programs.

CONGRATULATIONS!

WELCOME TO THE FAMILY!

New Hires!

Anderson Mota Braga joined the Inside Sales team working alongside Peter Gorman.

Madison Cullen joined our Marketing Department as their newest Marketing Specialist.

Michael Goggin joined the Purchasing Department as a Category Manager.

Jordan Dolan joined Ace Endico as the Driver Check-in Supervisor.

Abdel Shaibu, Rocio Sharrock and Michael Matthew have joined the Human Resources team here at Ace Endico. After

Paul Santoro

From our Customer Support department, and husband got married on August 4th, 2022

To a lifetime of love and happiness! Congratulations!

THISQUARTERSWORKANNIVERSARIES

Timothy O'Malley

Dillon McDonald

Michael Arnold

Christopher Dolce

service to Ace Endico, Jonathan Maitland has retired. Thank

you for everything and a job well done, Jonathan!

CUSTOMER SUPPORT DEPARTMENT 2022 STATS!

Total Number of Inbound & Outbound Calls - 80,637

Total Number of Orders Keyed - 46,356

Total Number of Lines on an Order - 589,013

Total Sales - $62,690,621

Accuracy Rate - 99.50%

Awesome year for CS as both our volume and accuracy increased! Thanks to the entire team for making this happen. Below are the top producers but, the rest of the team are in a very close 2nd!

Highest Volume Orders & Sales Processed

I.T.UPDATE! PHISHINGAWARENESS!

A Message from Jason Graca:

I want to make you aware of a new type of phishing attempt that has been made and will probably be made on more people. If you look at the screenshot that I attached, you will see that someone received a text message on their personal cell phone. In this case, the individual was claiming to be Bill Endico.

To take things a step further, it is possible that the scammer could have even spoofed (imitated) Bill’s phone number. In that case, it would be possible for a text like this to look like it came from Bill.

AS

Always assume that the message is fake 1

2. Call the user (in this case Bill) and ask them if they sent you the message

3. Check with your friendly neighborhood IT person

4. Verify that the phone number that texted/called you is correct

5. NEVER under any circumstance respond (until you have verified that it is legitimate)

6. Report the message as spam and block the phone number

If you have any questions or concerns contact Jason Graca!

Sales

As of Jan 1, 2023, all customer statements are being issued electronically. Please confirm with the assigned credit coordinator that your customer’s correct email address is on file. Please encourage your customers to switch to ACH payments. Contact Accounts Receivable with any questions.

NEW ENGLAND CORNER

In2022,theNewEnglandDivision(NE)increasedit’sfleetto23trucks andopened9newroutes.

BrewsterandNewEnglanddevelopedadriver-shareprogram,withNEborrowing2-3 driversperweek.NEVPofOperations,JasonMagnell,expressedhisgratitudetoAce’s TransportationDepartment,“ItwasgreattoknowRichViebrockandJohnColonnahadour backsaswewerehiringdriverstogetuptopar.”TheNErosterhasnowexceeded 55peoplewith8additionalwaitingtobeprocessed.

AnewtrailerwasalsopurchasedtomovefreightthroughoutNewHampshireand accommodatemilitaryordersshippingtoVirginia,andpossiblyFlorida.

MichaelEndico,PaulCannillo,andJasonMagnellrecentlyhostedtheMayorofWoonsocketRI, LisaBaldelli-Hunt,forpreliminarydiscussionsofanexpansionofthe existingWoonsocketfacility.

TheNewEnglandDivisionalsoheldaholidayluncheonforit’semployeestothankthemfora greatyear!ChefJoeBroderickandChefMichaelDeGeorgiotraveledtoRhodeIslandtoprepare awonderfulmealinthenewlyrenovatedkitchen.

Withtheadditionoftransfers,theNEdivisionhastransportedover$45millioninproduct.In 2022,thesalesmarginwas22.73%,a3.4%increasefromthepreviousyear–thisrepresentsa3.5timesincreaseingrowthinthreeyears.

C H E F ’ S H O L I D A Y

CONGRATULATIONS TO OUR TOP SELECTORS!

Dillon McDonald - 60,755

Zachary Stombaugh - 59,050

Dylan Stombaugh - 52,947

Dylan Villodas - 49,086

Danny Nguyen - 46,926

Dylan Villodas - 37,506

Dillon McDonald - 36,252

Devin Villodas - 35,941

Zachary Stombaugh - 29,844

DECEMBER:

*THESE NUMBERS REPRESENT THE TOTAL NUMBER OF CASES PICKED EACH MONTH BY EACH EMPLOYEE*

Throughout December, the entire Ace Endico staff was lucky to have a month full of luncheons to celebrate the holidays! We were fortunate to have the following brokers contributing this year: Key Impact, Core Food Service, Waypoint, Advantage, Sabin Meyers, MAC Specialty, and Affinity.

Our Ace Endico chefs and specialists also put on a wonderful luncheon themselves. A huge thank you to Beck Bolender, Chef Chris Devine, Chef Michael DeGeorgio, Mariano Caputo, Jerry Daniele, Matthew Fortuna, Bob Mazza, Joe Broderick, Ophelia Napolitano, Giuseppe LoMedico, and all of the facilities staff who helped to make this day so special!

It was just another typical Tuesday at the Ace Endico Marketplace. The phone was ringing off the hook, a rush of impatient customers hurrying in and out, marketplace associates checking out customers as if it were an Olympic sport. New team members hustle in and out of the warehouse to pick up orders, learning as they go, meanwhile the parking lot is backed up with customers’ cars, trucks, and vans as associates unload U-boats into their vehicles.

As I said, a typical Tuesday.

The phone rings again. One of our long-time associates at the store, answers the phone, “Ace Endico Marketplace, how can I help you?”

“This is Pablo from The Drunken Chef I would like to place an order for the first time ”

As the typical Tuesday tornado swarms around him, said associate sat patiently on the phone, entering a brand-new customer into the system and taking a $2,000 order from Pablo. Then Pablo says, “I’d like to order for my four other restaurants as well.” He takes the additional orders, has his fellow associates pick the orders from the warehouse, then reviews each order with Pablo. It was in no time that Pablo was loaded with his orders and Ace’s newest customer was off.

The accounts that were set up on that typical Tuesday, now average about $10,000 per week in sales. All because the phone was answered regardless of how busy it was, the time to listen and understand someone’s needs were taken while maintaining patience as he worked through the challenges of a new customer placing an order.

Stories only happen like this when you have employees as we do in our marketplace. Winning customers like Pablo, while the store overcomes challenges, is a big victory.

Great job to our Marketplace staff.

NEW YORK SCHOOL NUTRITION ASSOCIATION LONG ISLAND CO-OP FOOD SHOW

Matt Wasserman, Darlene Wasserman, and Julie Noreika represented our Bid team at the New York School Nutrition Association Long Island Co-Op Food Show this November. Our customers from the Long Island Co-Op attended as well as many of our vendors. The team spoke with other school districts in the NY area who attended for potential new business.

Our team was able to provide additional information on items that are not on the bid, and sign up customers to the new Pepper online ordering system. Customers who currently use the Pepper online ordering system love it and all had positive feedback.

All the customers they spoke with expressed their appreciation of Ace's customer service and availability of services.

A BIG thank you to our entire bid team for all of their hard work! Michael Stock, Stalin Cardenas, Pete Schweitzer, Ashley Rodrigues, Jenny Teague, Julie Noreika, Matt Wasserman, Darlene Wasserman (Not Pictured) and Sophie Waitkins (Not Pictured).

S E A S O N E D B R A N D S

From Italian imports to home-style baked goods, our private label brands include an impressive variety of products. Did you know all the following brands are private labeled by Ace Endico?

Our premium private label brand of Italian style products and imports. Founded in 1936 by the Cannillo brothers, La Fede brings you the finest Italian products.

From the Italian translation of the family name “Endico”, Indigo is our original line of products from Italy. With it's wide variety of products, Indigo brings you the highest quality Italian imports.

For over 85 years Supreme Dairy Farms has been bringing quality food to the New England region. With a full line of wholesale products it catering to all the needs of restaurants, bakeries, and delis.

In 2013 Farmer’s Pride joined Ace Endico to continue providing the highest quality produce, sourced from local farms.

Ace Endico’s premium private label grocery line. With products such as oils, bases, seeds, nuts, spices, and more, it provides chefs with the items they need to keep a kitchen running.

A collection of local bakeries in and around the New York Metropolitan area craft premium handmade desserts, exclusively for Ace Endico.

After its start in 1946 Sassone became a major food supplier to pizzerias throughout the New York Metropolitan area. Sassone joined the Ace Endico family in 2021, where it continues to provide quality Italian products.

Through our full-service custom cutting program, we filet and portion to any specification in our state-of-the art, HACCP approved seafood cutting room. To ensure that customers have the freshest product, Ace Endico picks up fresh seafood five days a week at locally established seafood markets.

Italian imports

Domestic and imported brie & goat cheese

Imported Italian tomatoes

Tortillas & wraps

From dish detergents and oven cleaners, to bathroom, floor, and glass cleaners, Ace Supreme Clean is a one-stop shop for backof-house supplies.

COMPLIANCE DEPARTMENT

WHO WE ARE:

TheComplianceandSafetyDepartmentisan experienced,highlycollaborativeteamproviding supporttodepartmentscompanywide.

Theteamleadsemployeetraining/educationprograms andisresponsibleforoperationalregulatorymatters relatedtofoodsafety,workplacesafety, transportation,drivercoaching,poweredindustrial equipment,workers’compensation,autoliability, personalinjuryclaims,andCOVID-19.

Theteamstaysabreastofregulatoryandindustry developments,andensuresthecompanycomplies withfederal,stateandlocallawsandregulations including,butnotlimitedto,thosepromulgatedbythe FoodandDrugAdministration(FDA),UnitedStates DepartmentofAgriculture(USDA)OccupationalSafety andHealthAdministration(OSHA),and DepartmentofTransportation(DOT).

TheteamworkscloselywiththeHumanResources departmenttoeffectuatetheapplicationofcompany policiesinafirm,fairandconsistentmanner.

MEET THE TEAM:

Led By:

Director of Compliance

John Walsh

Safety Coordinator

Paul Berrios

Transportation Safety Coordinators

William Vasquez & Cesar Suchite

Transportation Safety Trainers

Mauricio Morgado, Joel Hernandez, Christian Cardona, Denis Rodriguez, & Miguel Peralta

Administrative Assistant

Victoria Liebson

OPERATIONS MANAGEMENT TEAM'S VISIT TO BEK HEADQUARTERS IN DALLAS, TX

Since1982AceEndicohasestablishedatraditionofqualityand servicebyprioritizingrelationshipswithitsemployees,customers, suppliersandbusinesspartnersthroughouttheindustry.

AceEndicoisamemberoftheInternationalFoodservice DistributorAssociation(IFDA),thepremiertradeassociationforthe foodservicedistributionindustry ThroughIFDA,AceEndicohas builtlongstandingrelationshipswithfooddistributioncompanies throughoutthecountry.Often,AceEndicocollaborateswithand sharesideaswithIFDAmemberstoimproveouroperationssowe cancontinuetoprovideourcustomerswithunparalleledservice AmongthesecompaniesisBenE.Keith(BEK),afoodservice distributioncompanyheadquarteredinDallas,TX Foundedin1906,BEK’sfooddivisionservicesfifteenstates.Their beveragedivisionservicesmorethan62Texascountiesandisa prouddistributorofAnheuser-BuschInBevproducts LikeAce Endico,BEKisafamily-ownedandoperatedbusinessdedicated todeliveringexcellentserviceand qualitytoitscustomers

Askanyfoodservicedistributionexecutiveandtheywilltellyou themostdifficultchallengeaffectingtheindustryisthenation’s laborshortage,whichwasexacerbatedevenmorebytheCOVID19pandemic AsAceEndicocontinuestogrowandexpand,we seeksolutionstoovercomethelaborcrisis

BEKutilizesautomatedselectionandstoragesystemsinitsDallas andFortWorthdistributioncentersandinvitedAcetotourtheir facilitiesandobservetheautomatedsystemsinaction.On January17th,MattHertzberg(VPofOperations)ledtheoperations managementteamonatacticalmissiontovisitBEK Mattenlisted hisfatherMurray,brotherJonathan,Michael“Junior”Endicoand myself(JohnWalsh)toaccompanyhimonthemissionto familiarizeourselveswiththeirautomatedsolutions BEKwere gracioushostsandwelcomeduswithopenarms.Weleftwitha pricelesseducation,experienceandavisionof whatliesahead

Thefoodservicedistributionindustryisa$300billion,stableindustry Whilethepandemicshutdownindustriesandbusinessesaround theglobe,wecontinuedtodeliveressentialgoodstothosein need Wecameoutoftheothersidestronger Ifyouneedproof, justlookaroundthepropertyandlookattheinvestmentthe Endicosaremakinginthebusiness.AceEndicohasalways embracedtheuseoftechnologytoimproveoperational efficienciesandwillcontinuetodoso

Left to Right:

The Operations Management Team at BEK Headquarters in Dallas, TX

John Walsh

Murray Hertzberg

Matt Hertzberg

Jonathan Hertzberg

Michael Endico Jr.