July 2016 issue 10 by Coaching Perspectives

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Global

TH E AS S OC IATIO N F OR COA C H IN G M AG AZ IN E

“P ROMOTI NG EXCEL L EN C E & ETH IC S IN C O AC H IN G ”

CO NT E NT S

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Global Coaching Perspectives Coaching Leadership The benefits of coaching for effective executive transition Joseph C Santora & Gil Bozer

Interview Inclusiveness is the key competency required from leaders today Sue Stockdale interviews Barbara Annis

Emerging Trends Integrating coaching into MBA leadership programmes Daniel Pulaski

Coaching Impact Integration naturally Andres Roberts

Coaching in Context Twelve years an agony aunt Miranda Kennett The dance of unlearning Taaka Awori

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Coaching Passions Softening the goal mindset Felicity Hodkinson

Global Research Coaching high potentials: what to know and what to watch out for Rob Kabacoff

Global Coaching Community Strengths-based coaching: separating fact from fiction Doug MacKie

Excellence in Coaching Integrating mindfulness into coaching practice Dorothy Larios

July 2016 | Issue 10

Coaching by Country Empowering women into leadership in India Venkat Subramanyan and Sripriyaa Venkataraman

Book Reviews Motivation and its Regulation: the control within by Joseph P Forgas & Eddie Harmon-Jones Reviewed by Lily Gantscheva

Analytical Psychology by Carl Gustav Jung Reviewed by Maria Crudge

Presence by Amy Cuddy Reviewed by Liz Rivers

Informal Learning in Organisations by Robin Hoyle Reviewed by Paul Curran

Welcome to the July issue of Global Coaching Perspectives. I write in the wake of the Brexit decision in the UK, and ongoing, shocking world news: violent and distressing events in the USA, Turkey, France and several Muslim countries. These are sombre and turbulent times for us all. Our thoughts and solidarity go out to our readers and AC communities around the world.

Deep Dive Integrative coaching supervision Phillipe Rosinski

Editorial Team

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Stanley Arumugam - Senior Leadership Advisor, ActionAid International, Johannesburg, South Africa Geoffrey Abbott - Director, Executive Coaching Programs, Graduate School of Business, Queensland

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Taaka Awori - Managing Director, Busara Africa

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The AC is an inclusive body for the coaching profession, not just coaches. This includes a full array of membership types - from coaches through to providers of coaching and coach training, academic institutions, not-for-profits, and large global organisations, or corporates that are building coaching cultures. Each type of membership offers its own type of benefits and services. Further details are available here: http://www.associationforcoaching.com/pages/membership/membership-new For membership enquiries: members@associationforcoaching.com Published by the Association for Coaching Follow us on Twitter @ACoaching and join in the coaching conversations! Opinions expressed are those of the authors and not necessarily of the Association for Coaching.

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It will not have escaped readers everywhere that on 23rd June just over half the UK population voted for Britain to leave the European Union. We are now faced with divorcing ourselves from a forty-year relationship that was created to foster integration, nurture our common interests over our divisions, and ensure peace and economic stability in the region. The Brexit campaign and the aftermath of the vote have revealed a deep schism within British society. The majority of those who voted to leave, many from rural or industrial areas where jobs have declined, have felt disenfranchised and disrespected over the years. Their sense of injustice is understandable. Others acted from their fear of a changed cultural landscape. Many have fixated on issues of immigration as a focus for their fear and distress. We may understand these feelings but their eruption has been shocking to those who see the free flow of peoples as enriching work, culture and societies everywhere. Being part of the EU, like all relationships, has not always been easy, and EU decision-making processes certainly need addressing. Regardless, we believe the values of interdependence are worth celebrating and working for, and our common humanity must continue to draw us together in a world that feels fractured. Jo Cox, the young member of parliament who was tragically murdered during the fevered Brexit campaign, stated in her inaugural speech to parliament: ‘While we celebrate our diversity, what surprises me time and time again … is that we are far more united and have far more in common with each other than the things that divide us.’ These are values that we at the AC stand for, and they must be repeated often and stated loudly. So I am especially pleased to present this current issue on the theme of Integration. Little did we know when we discussed this theme back in April how significant it would become in the light of events. And yet I do believe that coaches often enjoy a heightened sensitivity to the zeitgeist, which gets developed and refined in our work - as it should. We could do with more of this in our leaders!

You will find much to stimulate, nourish and inform you in this issue: our interview with Barbara Annis highlights the importance of inclusivity; articles from Daniel Pulaski on integrating coaching and MBA programmes; from Andres Roberts on the power of nature to help us integrate ourselves, and from Dorothy Larios on integrating mindfulness with coaching. Read about empowering women in India through an integrated programme; Strengths-Based Coaching from Doug MacKie; reflections from a coaching ‘agony aunt’; and much more. Our research looks at coaching high potentials and our Deep Dive this issue is on the topic of Integrated Supervision. It is your feedback that helps us get better! Please take a moment to send us your views: just click here to send us an email with your comments. And remember to register for our AC annual conference: ‘In the System’. Continuing the theme of our interdependence it will include a range of topics including the brain and body, creativity in complex organisations, system leadership in the public sector, addressing ‘wicked problems’, coaching contracts in complex systems, and drama as a lens to create different outcomes. Plus keynotes from triple Olympian and conflict diplomat Cath Bishop, and Dave Hill from the Northamptonshire Police and Northampton University. I hope to meet you there!

With warm wishes

Hetty

July 2016 | Issue 10

COACH I NG LE A D E R S HI P

GAINING INSIGHTS ABOUT STAKEHOLDERS’ VIEWS

COACHING FOR EFFECTIVE EXECUTIVE TRANSITION

Many CEOs receive minimal feedback within their organisation, which leaves them with insufficient information, emotional support and honest viewpoints about how they are perceived by their employees. Because the CEO is often engaged and focused on larger managerial issues, they may lose sight of the important interpersonal dynamics at the middle or lower levels of the organisation. Stakeholders’ awareness is imperative for the executive during the transition period. The coach can have a vitally important role here by working in concert with the CEO to increase her understanding of the key organisational and stakeholder needs, particularly those of senior management, the board of directors, strategic partners, and employees. This can assist the departing CEO in addressing any unresolved issues and helping them refine future opportunities for the successor. Thus, when the transition is completed, there will be a consensus that it was successful, and the incumbent CEO can depart with pride and satisfaction.

ABOUT THE AUTHORS

Dr. Joseph C. Santora is Distinguished Visiting Professor of Management and director of the E-DBA doctoral program, École des Ponts Business School, Paris, France, and a principal at TST, a New Jersey consulting firm. His research interests focus on coaching, leadership, change, executive succession and leadership transition, and family businesses. He has written extensively for academic and professional publications and has won several awards for best paper and best presentation at international conferences. He has consulted to more than two dozen organisations in Europe and in the US.

CONNECTING THE DOTS

The transition out from the top position in an organisation can be a delicate and tricky journey. Joseph C. Santora and Gil Bozer explain the benefits of coaching during this period of change.

Today workplace coaching has become an accepted corporate management practice. There is some agreement that coaching outcomes effectively enhance managerial attitudes, knowledge, and competencies. There is also a widely held belief among many scholars and practitioners, that coaching benefits a CEO when she takes the often arduous and lonely journey of transitioning out from the organisation to a new life. Furthermore, we believe that the overall impact of a coach may be most beneficial in reducing the anxiety levels of both the outgoing and incoming CEOs, by helping them gain insights about stakeholders’ views and connecting the dots associated with a smooth exit and handover.

REDUCING ANXIETY LEVELS Executive coaching is needed to help reduce the anxiety levels of a departing executive. Such feelings of angst may be a natural phenomenon for the CEO. It is often lonely at the top, and transitioning from an executive position brings with it loneliness, isolation, and even alienation.

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Such feelings may become intensified within a family business where the founder, the family, the business and the successor are blended into one tapestry. The transitioning executive may continue to second-guess her decision to leave her position on several levels and begin to ask herself rhetorical questions, such as ‘Am I doing the right thing?’ ‘Is the timing right?’ ‘How do I want to be remembered?’ or ‘What’s next?’ These and other life-changing questions can be safely discussed and clarified between the executive coach and the departing executive. The coach can listen and offer sincere, honest, and authentic reflection and feedback about the executive’s past and current successes, misgivings and failures, and future legacies. In this supportive process, a coach acts as a mitigating agent for the executive by helping them navigate between the often competing demands of solving current problems and focusing on the future. The executive can then develop a realistic action plan that may include future work roles in consulting, positions in interim executive posts or even retirement plans.

The executive coach is a valuable linchpin between the transitioning executive and the newly appointed CEO, closing any existing gaps between the known and the unknown. The coach can help the CEO to facilitate a structured transfer of their unique organisational knowledge and experience to their successor. Furthermore, by playing the role of information broker, the coach can help create an organisational profile or road map providing unique insights for the transitioning CEO and her successor about the current status with stakeholders. Such a map may lessen the time that the incoming CEO needs to understand organisational nuances, core values and culture, which may not be easily identified by a quick glance at an organisational chart. The transition from the top position in an organisation is a delicate and tricky situation for many executives. The coach, through her independent and objective perspective, can play several important roles. These range from helping to lessen anxiety levels, to providing both outgoing and incoming CEO with valuable insights about organisational stakeholders to help bridge existing knowledge gaps. Perhaps one of the most important benefits of coaching the CEO during their transition, is the creation of a smooth and effective experience for stakeholders. It will also help determine how employees perceive the transition process and will help them to better accept the new CEO.

Dr. Gil Bozer is a lecturer in Sapir College, Israel, where he teaches management and leadership, executive coaching, and organisational behaviour. Prior to his academic career, Gil served as human resource officer in the Israeli Defense Force. Gil has presented at many international conferences and published in a variety of academic journals. Gil serves as an associate editor of the International Leadership Journal and editorial board member of the Development & Learning in Organization: An International Journal. Gil is a member in the Leadership Research Committee, EuroMed Research Business Institute.

July 2016 | Issue 10

I NT E R V I E W

INCLUSIVITY IS THE KEY COMPETENCY REQUIRED FROM LEADERS TODAY Inclusivity is the key leadership competency required in organisations today, according to Barbara Annis, founding partner of the Gender Intelligence Group, who talked to Sue Stockdale, Deputy Editor, about her work.

Leadership teams in organisations should be encouraged to think unalike, says Barbara Annis. For over twenty-five years, she has been at the forefront of research into Gender Intelligence, working with many of the world’s top companies to help them build diverse workplaces where the talents of both men and women are valued. Gender Intelligence® focuses on the understanding of, and appreciation for, the naturally occurring characteristics that distinguish men and women beyond the obvious biological and cultural, to include attitudinal and behavioural differences. Annis, who is Chair Emeritus of the Women’s Leadership Board at Harvard Kennedy School, believes that ‘These days, if any business wants to retain and attract women, men, and millennials, organisational culture needs to be one where people feel valued and welcomed. Otherwise people will not stay and the organisations will not have a pipeline of talent. The future of work is about collaboration and inclusivity.’ Annis cites the example of a Scandinavian technology company who have been on a massive recruitment drive over the last three years because their staff turnover is over 30%, particularly amongst women and millennials. The company is still operating what is predominately a white, male culture – that of the baby boomer generation (those born between 1943 and 1960). Unless they become more inclusive, their ability to recruit and retain talent is unlikely to improve. Annis became interested in the idea of valuing difference over 30 years ago, when she was the only woman in sales within electronics group Sony, and had to take on ‘sameness’ to fit in. She realised that focusing on equality can evoke blame, and if a culture wants to change it needs to include men and focus on recognising and appreciating difference. She subsequently left Sony and began to run workshops to help women develop their skills in this area. One day a participant on one of her women-only programmes asked a pertinent question: ‘If the objective is to empower women, why is it just focused only on women?’ This caused Barbara to realise that she had to involve men in the education process.

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CHANGE TAKES TIME With many boardrooms still dominated by men it takes time for change to happen, partly due to some existing leaders’ comfort with a command and control culture. What has begun to make an impact is neuroscience research which is providing evidence about the differences between male and female brains. Annis is excited about the research, which she says ‘Was actually first discovered in 1892 but did not really emerge until 1990 when there were scanners that could see the brain. Before this, scientists and researchers assumed that women and men were more or less the same so they only tested male brains and male animals. That led to a huge blind spot.’ For example, today’s research now shows that women use different parts of their brain when problem-solving or brainstorming, and they tend to use divergent thinking. In other words, the female-type brain expands the field of view when thinking through an issue to consider broader issues. That slows the process down, and for the male brain, which tends to use convergent thinking to get to the issue quickly, this can be frustrating. But don’t be misled into thinking that all women have female brains and vice versa. Annis’s research finds that up to 20% of men and women have bridge brains, i.e. a female with a male-type brain, and male with a female-type brain. Annis’ view is that both male and female problem-solving approaches are valuable, because getting to a solution too quickly can sometimes mean a customer group is forgotten about, or new ideas don’t get a chance to emerge. On the other hand, broadening the decision-making process may not always be viable, and time lost due to too much discussion could mean losing a competitive advantage. Several global tech firms have now woken up to the value of Gender Intelligence and are trying to get a more even gender balance on their management team. Annis cites the example of the CEO of PayPal who prefers balanced teams because he has seen how this improves how they work together.

NATURE VS NURTURE Not everyone agrees with Annis’ view that gender differences are related to hard-wiring of the brain. Cordelia Fine’s book Delusions of Gender thinks this is ‘neurosexism,’ that science is part of culture and that the struggle against sexism in the neurosciences and society are intimately linked. Fine argues a case that society’s ideas of what men and women do best, rather than neuroscience, will shape behaviour. Annis believes that we need to focus on both - nature and nurture. She mentions the work of Helen Fisher, an anthropologist who studies brain evolution, and suggests that hard-wiring should be studied, because otherwise we develop blind spots. Boys and girls tend to learn differently and if we understand that boys tend to stand and move around a lot, it does not mean they have an attention deficit; they just learn differently to girls. It’s about recognising and valuing difference. Referring back to my interview with Judith E Glaser (GCP January 2016) there are synergies between some perspectives of Glaser’s work on Conversational Intelligence with Annis’s ideas: a belief that both approaches complement one another. Glaser’s work is on language, whereas Gender Intelligence is focused on hard-wired differences and how men and women communicate differently. Both favour inclusiveness. Whether it’s in how people converse, or take action – the key message is that we can (and should) accept and value differences.

ABOUT THE AUTHOR

Sue Stockdale is an accredited executive coach and coaching supervisor. Her clients include leaders in business, elite sport and not-forprofit organisations. She was the first British woman to ski to the Magnetic North Pole and has represented Scotland in track and field athletics. As an author Sue has written and co-authored eight books including Cope with Change at Work, (Teach Yourself Books 2012); The Personality Workbook (Teach Yourself Books 2013); and Risk: All that Matters (Hodder & Stoughton 2015). Sue is Deputy Editor of Global Coaching Perspectives.

HOW COACHES CAN HELP CLIENTS TO BECOME AWARE OF INCLUSIVITY From a coaching standpoint, to help a client gain more perspective on inclusive leadership, Annis believes the coach should start with a conversation around gender diversity, and get away from a focus on quotas and numbers. ‘To be inclusive,’ Barbara says, ‘we need to value diversity of thought and embed that in the culture.’ She continues: ‘The one thing that a coach should be able to do is to coach people on authenticity. One of our clients in New York had been using an external team of 30 coaches for a number of years. The company went through gender intelligence training and then realised that their senior women were being coached to behave like men. I don’t think that’s what coaching is about - coaching women and men to fit in.’ Annis is critical of the formulaic type of coaching that is prevalent: e.g. the five steps for this or that model – in other words a ‘fit in’ model. She thinks they need to let go of the formulaic approach and unleash the real power of diversity. ‘That’s the inclusion breakthrough. People don’t want to put on a certain suit of armour and go to work. They want to bring their whole selves.’ As a coach we should empower both women and men to be their authentic self and take them through their own leadership enquiry. Both men and women can produce better results in all areas, and that’s what the competitive

ABOUT BARBARA ANNIS Barbara Annis, founding partner of Gender Intelligence Group, has worked with Fortune 500 companies and numerous organisations worldwide for over 27 years. Her insights have pioneered a transformational shift in cultural attitudes on the importance of gender unity to organisational success. She is Chair Emeritus of the Women’s Leadership Board at Harvard Kennedy School and was recently conferred the International Alliance for Women, Lifetime Achievement Award.

advantage is for business. It appears that Gender Intelligence has the capability to impact positively on all aspects of people’s lives: how we are as parents, how we coach and mentor, how we lead, how we relate and how we behave in our relationships, and as something we should value in itself.

July 2016 | Issue 10

EMERGI NG T R E ND S

aspirations; and envision a meaningful way of living. We recognise and hope that participants view this as just the start of a near never-ending journey. In support of this journey, we pair each participant to an executive coach, based locally. This is an opportunity to provide a personal, one-on-one and confidential relationship in which our participants’ concerns, hopes and ideas can be shared and supported. The coaches promote greater self-awareness among coachees about their own values, strengths, areas for growth, and their impact on others. Finally, we educate our participants in experiential ‘learning-by-doing’, and focus on the impact of coaching to introduce them to a methodology they may wish to experience again or use themselves with others.

INTEGRATING COACHING INTO MBA LEADERSHIP PROGRAMMES When ‘hard skills’ are a given, it is emotional intelligence that sets future leaders apart, says Daniel Pulaski, from social impact leadership development firm Emzingo

Leadership development was once thought of in terms of hard skills and theoretical training, but today, in the words of author Brian Evje, ‘Hard skills can get the job done. Soft skills make the difference between a job that gets done and a job that gets done exceedingly well. Leadership requires a sophisticated approach to both. That’s even harder.’1 Today, more and more companies are working with corporate and academic organisations to design and implement leadership programmes that help leaders transform their organisations, their teams, and especially themselves. Emzingo does this through a hands-on curriculum that mixes experiential learning and academic modules with individual and group coaching sessions. The company, founded in Spain, and now incorporated in the USA as a certified B corporation2, focuses on preparing people to address global challenges. This is done by connecting business to society and building the team culture and environment required to sustain innovation, foster intrapreneurship (creating a culture of entrepreneurship within businesses), drive on-going transformation, and create meaningful impact.

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An example of this is the eight-week immersion programme designed specifically for current MBA and other Masters degree students. The programme provides onsite social impact consultancy projects in emerging markets like Peru or South Africa, with a leadership development curriculum, and includes project mentoring from professional consultants along with individual coaching sessions from executive coaches.

THE IMPORTANCE OF SOFT SKILLS Whilst the MBA curriculum is about providing hard skills (tools, frameworks, theory) to help students become great managers, Emzingo focuses on coaching and working through soft skills. I experienced first-hand the power of coaching in 2010. After my initial experience I decided to continue with my coach until I completed my MBA. This allowed me the space to figure out my personal motivations and identify opportunities to combine my past experiences and passions with my future ambitions. Eventually the coaching path brought me to Emzingo.

have, the hard skills necessary to perform at work; they assume that MBA graduates can create financial models, develop cost-effective supply chains, design and implement strategic plans, or launch marketing campaigns. But what sets individuals apart, and what employers see as one of the most important characteristics for leadership positions, is emotional intelligence. As the saying goes, ‘You cannot lead others until you can lead yourself.’ In a recent HBR article on ‘The most important leadership competencies, according to leaders around the world,’ author Sunnie Giles states that ‘From a neuroscience perspective, making sure that people feel safe on a deep level should be job #1 for leaders. (...) creating connection is a leader’s second most important job.’3 Both of these competencies require flexibility, self-reflection, empathy and emotional intelligence. In general we find that the emphasis on relational skills development through coaching is either ignored altogether, or touched upon superficially. Students enter the world of work unconvinced about the development opportunities that coaching can provide.

THE JOURNEY TO SELF-ACTUALISATION At Emzingo coaching is introduced through group reflection sessions, which are strategically inserted throughout our programmes. One of our objectives is to develop each participant’s awareness of the characteristics of their personal leadership. We use a strengths-based approach (Strengthsfinder 2.0), which looks to leverage what you are great at rather than obsessing over your ‘weaknesses.’ The programmes promote a culture of self-actualisation, as well as pride and achievement, through deep and meaningful reflection. Overall, participants build an empowering narrative for themselves regarding their goals and future

THE RESULTS? For some, it’s a great opportunity to try out something new. It starts and ends in the programme, with our participants coming away from the coaching experience more self-aware. For many others, the relationship developed throughout the programme continues beyond completion to inform their future work.

ABOUT THE AUTHOR

Daniel Pulaski, originally from New Jersey, USA, but with a Spanish/Latino heart and soul, has lived and worked in four continents. He managed Emzingo’s NexGen Consulting Corps and held roles in South Africa and Peru. He finds inspiration through conversation and believes that entrepreneurship is a driver of social and economic change. After Georgetown’s School of Foreign Service and two years volunteering in South America, he completed his MBA at IE Business School, in Madrid, where he currently lives, heading Emzingo’s European business development. www.emzingo.com

Evje B. ‘The Skills Most Leaders Don’t Have’ (2012) in Inc. B Corps are a new type of company that uses the power of business to solve social and environmental problems. https://www.bcorporation.net 3 Sunnie, G. ‘The Most Important Leadership Competencies, According to Leaders Around the World’ (2016) in Harvard Business Review. Vol 3. 1 2

Employers are looking for, and assume that MBA graduates

July 2016 | Issue 10

COAC HI NG I MPAC T

INTEGRATION NATURALLY When you look to nature, you notice integration. When you spend time in nature, you feel integrated, says leadership coach Andres Roberts. inside themselves. We barely make time to do this in everyday life. But how can we find balance and resilience if we do not practise these? And how can we grow these qualities out in the world if we do not cultivate them in ourselves? I take people into nature as part of development and leadership programmes. Our programmes often include a nature ‘solo’ - a prolonged period of time, alone, in the wild. It is an experience that has profound impact on people’s lives. Imagine leaving modernity behind. All phones, all calendars, all distractions. Going into nature, far from other people, you mark a small circle and stay there for anything from a few hours to a few days. Once there, you begin to experience extraordinary stillness, and to listen and draw wisdom in profound and unexpected ways. Through deep nature immersions, I see people remember who they really are. They reconnect with a deeper purpose. They let go of small burdens and reprioritise from a more meaningful place. When I see them again afterwards, they seem lighter, brighter and realigned. The world is accelerating in complexity and uncertainty, yet modern forms of development – rooted in linear thinking – fail to help us navigate a non-linear world. But nature is the perfect guide and companion to understanding the complexity of life. Gregory Bateson1, the social scientist and systems-thinking pioneer, described how natural systems thrive through a process of optimisation rather than maximisation. Optimisation means all the parts working together in balance. Nature competes, of course, but in nature the parts contribute to the wellbeing of the whole. When any part grows beyond its function, the larger eco-system will most likely fall.

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Perhaps humanity is addicted to maximisation. We are attached to perpetual growth, and to the idea that continuous, linear advancement is ‘good.’ But our human impact on the environment, biodiversity, social equality, mental health - and much more - suggest that our dominant mode of maximisation is seriously harmful to the whole. My work with nature is related to new qualities of progress. I am interested in how we might move away from linear advancement, towards new approaches to development and wellbeing for the whole, including aspects of balance, resilience and integration. The Taoists of ancient China sought virtue not from higher gods, but from the elements around us. They recognised that wood, fire, earth, stone/metal and water are interconnected and in constant cycle. More so, they believed that wellbeing comes from finding balance across the elements within ourselves. For the Taoists, the purpose of life was to enjoy it. And a key aim - to be an integrated person. To me, integration begins with holding all aspects of ourselves with care and equanimity. It is about developing skills that help us look inwardly, not to go faster or further or grow bigger, but to flow more easily and be more balanced. To develop these skills we must do more than think about them, but experience and practise them with our bodies and ways of being. In our nature-based programmes, we combine techniques from T’ai Chi, Qi Gong, meditation and indigenous rituals. People explore qualities of relaxation, openness and flow

Inspired by ecologist and spiritual teacher John P. Milton2, we help people reawaken nine ‘fields of experience.’ These ‘windows’ through which we engage with the world include the commonly known senses: sight, sound, taste, smell and touch - plus movement, thought, feeling and chi (life force). We help people expand these fields to sense the whole system around them. Nature is an amazing teacher in exploring the dynamics of cycle, interrelation and integration. Take the seasons: every year has a Spring, Summer, Autumn and Winter. Every year emerges, expands, contracts and comes to stillness before another year can begin. When we connect with this deeply – not just as an idea, but through experience - we understand that our lives are the same. After a deep nature immersion, people often describe a shift. They notice the bigger picture, and how small they are in the context of the world: smaller, but at the same time bigger, because they are part of this world. There comes a curious kind of gladness with this realisation, and a different kind of wisdom to take back to life and work. These are challenging times in which many kinds of systems are facing adversity and pressure. I believe that it will help us to learn from the land and the oceans and the forests around

us. Let us go back to the elements, and there we might find integration, naturally.

ABOUT THE AUTHOR

Andres Roberts is a leadership advisor and founder of Way of Nature UK, where he guides transformative wilderness retreats. This year he is launching the Bio-Leadership Group an initiative to support better leadership in alignment with Nature. andresroberts.com wayofnature.co.uk @andresroberts

REFERENCES 1 Bateson, G. 2000. Steps to an Ecology of Mind. University of Chicago Press. 2 Milton, J.P. 2007. Sky Above, Earth Below. Sentient Publications.

July 2016 | Issue 10

COACHI NG I N CO NT E X T

TWELVE YEARS AN AGONY AUNT Former Management Today columnist and coach Miranda Kennett offers her reflections on how she dealt with some of the recurring management questions she was asked over the years.

One dark November day in 2000, my friend Rufus Olins, then editor of Management Today, visited me at The Coaching House, a company I then ran. He told me that the monthly column ‘First Class Coach’ had run out of steam: would I like to have a shot at writing it? Having been a student journalist I jumped at the chance to combine my two great passions: writing and coaching. Besides, I have always been intrigued by agony columns, which this column was in effect to be, albeit in a professional context. After my trial column was approved I went on to write the column until July 2015, at which time it was right to hand on the baton.

thinking there is only a choice between yes and no, go or stay, black or white. It’s the coach’s job to open up thinking and encourage their clients to explore more widely.

Although delighted at the opportunity, it presented me with a conundrum: here I would be dispensing advice, something no self-respecting coach would stoop to do. I’ve been a coach for more than 20 years and I still have to watch out that I don’t fall into the trap of solutionising, knowing that when I do I am at my least valuable to my clients.

l My boss doesn’t like me, what should I do?

On the other hand, this was a unique opportunity to express my own opinions and to say things I’d sometimes been itching to say to clients who were avoiding addressing their issues when a possible solution seemed blindingly obvious. In the end I developed a style that was less about advicegiving and more about providing a set of questions the enquirer could ask themselves to gain clarity on their situation and the options they might have for moving forward. In my experience, clients can often get stuck in

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The column had a Q&A format, so answers were required. Some of the questions were sent in, some were based on suggestions from my section editor, but the majority were based on real issues my clients were facing. The most frequently recurring questions, consistent over the twelve years I wrote the column, were these: l I’ve just been promoted and I feel all at sea l I’m overloaded with work l I’m ambitious but lacking in confidence l I’ve never had an appraisal and don’t know how I’m rated l I’m told I need to become more strategic/empathetic/ firmer as a manager – how do I do that? I enjoyed answering the recurring question on how to ask for (and get) a pay rise since I have personal experience of getting it wrong, and had done enough research amongst leaders to know the most successful approaches. The principles are: ask for it, at the right time and in the right way, focusing on your merit and achievements rather than your need.

But as the economic environment worsened there was an increasing number of questions related to motivating staff when there’s a pay freeze, or how to recover top form after redundancies.

ABOUT THE AUTHOR

Some of the questions were unanswerable. For example, a woman living in New York, who wanted to open a shop in an office block, contacted me. The issue was that her mother had vetoed the idea. ‘Being a good Asian girl I don’t want to go against her wishes,’ she wrote. I did reply, but only to tell her that I wasn’t able to be much help. Some were sad: ‘My religion forbids drinking alcohol. I’d like to get to know my colleagues better, but all their socialising takes place in the pub,’ and: ‘I’m getting over a bitter divorce and can’t stop crying. My boss obviously thinks I should be over it by now.’ A few were worrying, clear cases of victimisation where the correct advice was to consult an employment lawyer as soon as possible. In the greater scheme of things I fully realise that these are very much first world problems, but nevertheless they can be pressing matters for the ‘walking worried’ that make up most of our clientele. In real life, as coaches we don’t always know whether our work has had a positive and lasting impact on our clients. It is always gratifying when I meet a past client some years later and they are enthusiastic about the difference our sessions have made. As a coaching columnist the knowledge of positive effect is even more remote. I did, however, meet people who claimed to always read and enjoy my column, and that has to be enough.

Miranda Kennett started her career in the communications industry, rising to board level before becoming a coach. In 1993 she worked for the newly formed Coaching House, a boutique company she later ran. In 2003 she launched her own coach consultancy, First Class Coach, named after her Management Today column, working with five other experienced coaches and coaching leaders and managers in a variety of sectors and territories. Her specialities include team focusing, enabling creative and commercial people to work together successfully, and midcareer coaching. She now works independently and lives in London and Provence.

July 2016 | Issue 10 10

COACHI NG I N CO NT E X T

and acceptance of family and community in order to feel of value. The coaching conversations offer a space for them to come back to the true concept of Ubuntu as a constantly evolving balance between self and others. The dance of unlearning is gently letting go of the belief that one’s worthiness is dependent on full conformity to dominant norms of family and community. The non-judgemental questions in the coaching conversation open the door to deeper self-awareness and self-acceptance. I have seen clients very courageously ask: What is true for me? What are the beliefs that my community holds true that no longer serve me? How do I maintain connection and belonging, yet remain faithful to my own growth and truth? Obviously these are not questions to which resolution comes quickly or smoothly. The gift in coaching, however, is its ability to move a client from a state of agonising, to an exploration of a concrete way forward.

experts is so frowned-upon that names are given to those who do so. For example, in Ghana you may be described as being too known. In Uganda, you may be told you have LGG or lugezi/gezi; in other words, you are being too clever. All of this points to the importance of a forced humility in the face of authority figures who are supposed to have all the knowledge. Furthermore, it encourages a certain level of passiveness in the learning process. In this context, the coaching conversation, which invites the client to go within for answers, can feel uncomfortable to a coachee. I do a lot of work at the beginning of a coaching relationship to prepare my clients for this difference in approach, but often we come up against the belief that: I must look to others, like you the coach, to give me answers. As the coaching conversation and relationship develops, this belief is released and a new, more empowering one blossoms in statements such as: ‘That is so funny, I guess I knew the answer all along,’ or: ‘The path was here all along. I just needed to see it.’ Ultimately, clients become more confident and trusting in their own insights, experience and knowledge. In the dance of unlearning, my clients don’t dance alone. I find myself intimately involved in the dance with them – first as a coach whose responsibility is to provide clients with a space and process that enables them to shine and become their best. Second, I join them as a fellow African who finds their dance to be a mirror of my own experiences, struggles and triumphs to be more fully me.

THE DANCE OF UNLEARNING Taaka Awori describes how coaching creates a powerful space for leaders in West Africa to unlearn beliefs that are not serving their efforts to grow and discover what is true for them.

ABOUT THE AUTHOR

I have come to appreciate that personal growth involves a process of letting go of the old so that the new can enter and take root. Often we are unlearning beliefs acquired along our life journey that no longer serve us, and coaching creates a powerful space to explore what we want to keep and what we want to gently release. I am based in Accra and have been coaching leaders in West Africa. The majority of my coaching occurs as part of a holistic leadership programme that includes both training and coaching. My clients, based in Accra or other bustling West African cities, represent Africa’s middle class and elite. Because of who they are, they must regularly negotiate the space between the modern and the traditional, the secular and the religious, patriarchy and equality. In other words, they live in a world of diverse and often competing cultures, traditions and values. The leadership programmes are grounded on leading oneself as a foundation to leading others, and leading an organisation. Not surprisingly, the process of becoming more agile in leading oneself has involved a dance of unlearning: letting go of specific ways of thinking so that

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more supportive beliefs can emerge. While there have been differences between individuals in the coaching conversations, I have noticed the dance of unlearning often occurring around two commonly held beliefs. These beliefs are not unique to, but are typical of, our modern African context.

ACCEPTANCE AND APPROVAL The first belief is: my worthiness is centred on my acceptance and approval of my family and community. Acceptance by, and belonging to, a family and community is a core part of the cultural context in which my coaching clients are situated. This is largely driven by the concept of Ubuntu found in many African cultures. Great leaders such as Nelson Mandela and Desmond Tutu have cited the concept, which can be summarised as ‘I am because we are.’ Ubuntu refers to the universal bond of humanity and is thus an invitation for greater interdependence between individuals in society. For many of my coaching clients, however, the lived reality is not interdependence but dependence. Emotionally, it is dependence on the opinions

THE ANSWERS LIE OUTSIDE ME The second belief is: the answers to the questions I seek lie outside me. My clients are products of an educational system that extols one’s ability to memorise and follow instructions rather than question and go within. The pedagogy of the formal education system rests on answers and solutions that are always external to the self; i.e. with the teacher, professor, lecturer or the textbook. To go within and tap into your own wisdom is not usually encouraged nor rewarded. To question the answers given by so-called

Taaka Awori is the Managing Director of Busara Africa, a pan-African leadership development firm where she serves as facilitator, trainer and professional coach. Previous to this she served as the Country Director for ActionAid International Ghana. She has significant expertise in social development in Africa, particularly in women’s rights and human rights. Taaka has a degree in Political Science from Harvard University, and a JD in Law from Columbia University. She also has a Certificate in Organisational Development and an Advanced Certificate in Coaching from the International Coaching Academy, Melbourne, Australia.

July 2016 | Issue 10 12

COAC HI NG PA S S I O NS

SOFTENING THE GOAL MINDSET Leadership coach Felicity Hodkinson shares her experience of how working from the present moment loosens the straitjacket of goals and supports leaders dealing with today’s complex problems.

What if there was another way to motivate change in our lives other than goal-setting? This question started to plague me about three years ago. Over the course of my life, I’d learnt to achieve personal and professional success by setting goals, thinking through the challenges, and then moving forward to make the goals a reality. When I underwent my first coach training as an internal coach in a large corporate setting, the first model I learnt was the goal-centric, future-focused GROW model and it seemed to work well with coaching clients to support them in their transformation. However, I noticed that I was having trouble with the goals I was setting for myself.

NEVER-ENDING GOALS It seemed like each goal had to be bigger, harder, faster than the last in order to be motivating. As an example, how could I not just finish a half-marathon, but finish it faster? Whilst I enjoyed the journey towards the goal, the satisfaction of achieving it seemed to be increasingly short-lived and leave a lull until the next goal was formed. It was getting exhausting fixating on a pre-defined future goal. It felt like there must be another way.

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EMERGENCE AS AN ALTERNATIVE During my studies1, this quote grabbed my attention: Change occurs when one becomes what he is, not when he tries to become what he is not.2 At first glance, it seems such a paradox. How can a focus on the present moment facilitate change? Yet Gestalt theory supports emergence of the future from the present. By deepening our experience and sense of what is happening now, mobilisation towards action and change occurs. Interesting but believable? It was only when I experienced it that I truly recognised it. During a study weekend I was struggling to contain my emotions around feeling lost, and failing. It was a new day and a new tutor and I’d tried all my usual techniques to hang on to the tears, but they just kept coming. I experienced myself as unprofessional and a distraction within the group. The tutor invited me to stop struggling: ‘What if you knew it was OK for you to come as you are today, exactly as you are now?’ He did not seek to make it better. I sat in the room and allowed the tears to continue to fall silently.

The most amazing thing happened. After about 45 minutes, whilst I felt drained, the emotional anguish dissipated. I did not bury it. It did not come back later that day, that week or that month. It just went. I was able to be fully present and participate within the group.

WHAT IS OUR CURRENT EXPERIENCE? The five core organisers framework helps us to understand how we organise our experience in the present moment. This involves tracking our experience — inner body sensations, body movements, five-sense perceptions, emotions and thoughts. I like to start with helping clients tap into what their body is telling them, and so begin with body sensations and work bottom up. Depending on the time available, we sometimes drop down and go up, circling around the organisers. Tapping into the knowledge of our body adds depth to our more commonly experienced cognitive and felt ways of knowing. By creating connections between the experiences of ourselves we become more integrated, whole and aware of our authentic selves. With this, ‘Our lives become flexible, adaptable, coherent, energised and stable. Without this

integration, the flow of our minds moves towards rigidity and chaos.’

HOW DOES ANYTHING GET DONE? Years of a goal-focused mindset, strongly influenced by organisational mandates, can ingrain a look forward and look outward approach. Yet the complexity of situations facing many leaders is no longer supported by a goal orientation, because so many elements of change are beyond their control. The risk with taking away goals is that nothing happens at all. My experience is that working with intentions to create purpose supports leaders to start to work more emergently and to remain effective within their organisations. They can offer a hopeful vision of a future without the limitations of setting specific goals. Recently, a client asked me to define the difference between goals and intentions, and I shared my experience using the five core organisers3. Intentions offer me the purpose to explore, hope and the fluidity to adapt. They free me up from pre-planning for every eventuality.

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COAC HI NG PA S S I O NS

MY EXPERIENCE OF GOALS AND INTENTIONS Five Core Organisers of Experience

Goals

Intentions

Thoughts

Future focus, determined steps

Present focus, purposeful exploration

An end game where the key variables are within your control and can be overcome to arrive at a specific and measurable point. It’s like planning a course, looking at the weather forecast and tide and then setting sail

A journey towards the horizon with unknown variables to learn from on the way. It’s like setting sail with the next land in sight, but allowing the wind and tide to affect where you land

Emotions

Focused and driven

Experimental and hopeful

Five Sense Perception

Tasting iron, hearing ringing, seeing detail, prickly skin, smelling self

Tasting air, hearing distant noises, seeing sky, warm skin, smelling life

Body Movement

Rigid and rocking forward; desire to jump up and down

Stable, feet connected with ground and responsive; desire to sit/sink

Body Sensation

Rigid; arms feel tight against my body; disconnection between head and body

Opening of the heart and lungs; fluid bones; warm back

STEPPING WITH INTENTION TOWARDS THE FUTURE By working purposefully within the present moment, we gain clarity to see the next step towards our intention, and then the next, and so on. The approach supports the development of leadership presence, ‘energetic availability and fluid responsiveness’5, by strengthening our connection to ourselves, to others and our lives. In our complex world, this approach enables leadership to be effective and satisfying, not left struggling to bridge the gap between the current reality and the weight of pre-defined, fixed goals. I’d love to hear about your experiences of goals or intentions. Either leave a comment or engage with me directly on twitter @BndThRvr or at felicity@bendtheriver.org.

REFERENCES 1 Metanoia Institute, London. Leading & Facilitating Change: a Masters in organisational development from a systemic, gestalt & complexity perspective. 2 Beisser, A.R., 1970. ‘The paradoxical theory of change’in: Fagan, J. and Shepherd, R., eds., Gestalt Therapy Now. Palo Alto, CA: Science and Behaviour Books. 3 Ogden, P., Minton, K., & Pain, C. (2006). Trauma and the body: A sensorimotor approach to psychotherapy. New York: W. W. Norton & Co. developed by Cavicchia, S. and Ridgeway, H-J., 2014/15. Coaching with the body in mind. [handout] October 2015. Metanoia Institute. Leading & Facilitating change: a masters in organisational development from a systemic, gestalt & complexity perspective. 4 Siegel, D.J., Series Editor Foreward in Ogden, P., Minton, K., & Pain, C. 2006. Trauma and the body: A sensorimotor approach to psychotherapy. New York: W. W. Norton & Co. 5 Chidiac, M-A. and Denham-Vaughan, S., 2007. ‘The process of presence: energetic availability and fluid responsiveness’ British Gestalt Journal, Vol. 16, No.1 pp.9-19

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ABOUT THE AUTHOR

Felicity Hodkinson is an accredited leadership coach and founder of Bend the River, working to support individuals and groups develop their collective capacity for leading in today’s organisations and communities. Her approach is informed by 20 years of strategic and commercial experience in conjunction with more recent studies at Metanoia Institute (Leading and Facilitating Change: a Masters in organisational development from a systemic, gestalt & complexity perspective). To learn more, please connect via LinkedIn: https://uk.linkedin.com/in/ felicityhodkinson Twitter: @BndThRvr Website: www.bendtheriver.org

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GLOB A L R E S E A RC H

IDENTIFYING HIGH POTENTIALS In the first investigation, we studied 29,000 mid-level managers and individual contributors, who completed detailed 360-degree assessments as part of ongoing organisational development activities. Each participant was assessed on 22 leadership practices and a wide range of competencies. In addition, we asked their bosses to identify those individuals who were considered high potentials.

COACHING HIGH POTENTIALS: WHAT TO KNOW AND WHAT TO WATCH OUT FOR

Fifteen percent of participants were identified as high potentials, and they differed from other employees in a number of important ways. They were more likely to think strategically, taking a long-term, planful approach to problem-solving and decision-making. They demonstrated a strong orientation towards achievement, maintaining high expectations for themselves and others, and a strong focus on accomplishing goals. They were quick to take charge, seeking to exert influence, and leading the efforts of others. Finally, they were quick learners, comfortable in fast-changing environments, and willing to take risks and consider new and untested approaches. As coaches, it is helpful to understand what behaviours contribute to an employee being identified as a high potential. Each of these behaviours can be developed with effort, practice, and coaching.

COACHING HIGH POTENTIALS ONCE THEYâ&#x20AC;&#x2122;RE PROMOTED Are the behaviours that can lead to a high potential track the same as those needed to succeed once promoted? To address this question, our second study looked at 29,000 senior executives who completed comprehensive 360-degree evaluations. Again, each leader was evaluated on 22 leadership practices and a wide range of business and interpersonal competencies. At senior levels, we found that a strategic approach and desire to take charge remain critical for success. However, two additional behaviours were found to be particularly important for executive success: empathy and communication. Leaders who were most successful (as rated by their bosses, peers, and direct reports) demonstrated active concern for the wellbeing of others and formed close and supportive relationships with their colleagues. Additionally, they took care to articulate what they wanted and expected from others, and worked to provide a constant and appropriate flow of information to others. Early in their careers, mid-level managers and individual contributors can demonstrate their ability and organisational value through drive, task accomplishment,

What behaviours and practices make a high potential, a true high potential? Rob Kabacoff describes new leadership research that coaches can use to help employees become high potentials, succeed in senior positions, and avoid derailing along the way.

A few years ago, I knew a bright, hard-working manager named William. He had impressed senior management with his drive, focus on results and vision for the future, and was quickly promoted to lead a large division within the organisation. In his new role, William discovered that many of his employees were experienced, accomplished and independent professionals. They expected to have a role in decision-making and significant input on strategy. William was used to driving results himself, and became increasingly impatient and frustrated with the need to keep them in the loop with his plans. Over time, he came to see his employees as entitled, demanding children, standing in the way of his ambitions. He resorted to increasingly autocratic and domineering behaviours in order to achieve his aggressive goals. As a result relationships with his staff deteriorated. The week that William landed the biggest contract the division had ever received, the staff initiated a walk-out and demanded that the CEO remove him from his role. The CEO reluctantly agreed.

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In todayâ&#x20AC;&#x2122;s war for talent, organisations are constantly on the lookout for high potentials - employees with the potential to grow into effective senior leaders. So, as coaches, how could we have helped William and his organisation avoid the pain and disruption this failure caused for everyone involved?

NEW RESEARCH Assessment specialists Management Research Group (MRG) recently completed three large-scale studies of the leadership development process, and the results provide insight into how coaches can help their clients become high potentials, and more importantly, successful leaders. We looked at the characteristics that differentiate high potentials from other employees, the characteristics that are most important for success in executive positions, and behaviours that can lead executives to derail.

July 2016 | Issue 10 18

and vision. However, once managers are promoted, other skills become equally important. These new executives can no longer do the work alone – they will need to develop and manage a team of individuals in order to accomplish significant goals. In many cases they won’t have authority over everyone they will need help from. Relationships become critical. These new executives will also become increasingly responsible for employee engagement and development. To accomplish these new tasks, they will need to develop new skills.

AVOIDING DERAILMENT When a manager who is expected to become an effective senior leader fails to live up to expectations, the costs (both personal and financial) can be enormous. There is a human toll on the leader and others impacted by the leader. The organisation suffers from the lost investment, lost productivity, and lost human resources. Are there warning signs when a leader is derailing? As coaches, what can we do to help leaders stay on track? MRG’s third study assessed derailing behaviour. We looked at the leadership behaviours of 1,500 senior executives who were seen as ineffective in their role. We also looked at patterns of behaviour in another group of 4,500 managers and executives who were seen as low in overall effectiveness. Again, these studies were based on comprehensive 360-degree evaluations of leadership behaviour and competency. Three distinct patterns of derailing behaviour emerged. In the first pattern, leaders were hard-driving, takecharge leaders, who were dominating and critical in their interactions with others. They saw their own needs as most important, and rarely asked for input from others before making decisions: the ‘My way or the highway’ approach. In the second pattern, leaders were highly deferential to superiors and led through a strong reliance on policies and procedures. They lacked passion and excitement, were less likely to display empathy than their colleagues, and were uncomfortable with innovation. They were also more likely to tell others what to do, rather than try to persuade them. We called this approach ‘It’s all about the rules.’ The third pattern of behaviour among ineffective leaders involved a reliance on friendly and gregarious behaviour, deference to authority, and high levels of delegation. These individuals also lacked a strategic approach and an emphasis on analytical problem-solving. Although they might be described as ‘Hail fellow well met,’ we also called this approach ‘Not really thinking.’

ABOUT THE AUTHOR

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Robert Kabacoff is Vice President of Research at Management Research Group (www.mrg.com), an international leader in creating high-quality assessment tools and conducting extensive research in leadership, career development/ personal growth, sales and service. Rob has spent more than eighteen years studying diversity and leadership, cross-cultural issues, and the development of effective leaders in a global economy. He works extensively with organisations around the world to help them identify critical leadership practices for personal and organisational success.

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PULLING IT ALL TOGETHER Early in a potential leader’s career, certain behaviours will gain them notice as a high potential and further their value to their organisations. Coaches can help individuals identify these behaviours and develop them. Once a high potential is promoted, additional behaviours become particularly important for success. These are relational skills that help leaders build effective alliances, accomplish goals through teamwork, and support the development of direct reports. Relational skills are especially notable in their absence, manifest in lost productivity, increased conflict, and a lack of employee engagement. Coaches can help new executives to be aware of the additional requirements for their new roles and help them to develop the skills necessary for success. Finally, there are behaviours that can be particularly toxic and derailing for leaders. As coaches, we need to keep our antennae tuned for such behaviours and help new leaders nip them in the bud. Leadership development is a careerlong process and coaches have a valuable role to play, each step of the way.

As coaches, we need to be aware of the behaviours that can derail our clients. In particular, a dominating stance that diminishes the value of others, deference to rules and regulations over goals, and a failure to engage in effective analysis and planning can be detrimental.

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July 2016 | Issue 10 20

GLOBA L COAC HI NG CO MMU NI T Y

GLOSSARY Curvilinear – the relationship between two variables follows an inverted ‘U’ distribution. Ipsative – a specific type of measure in which respondents compare two or more desirable options and pick the one that is most preferred Non-monotonic - where the relationship between two variables does not increase or decrease consistently ( synonymous with curvilinear) Normative – a type of measure where the respondent’s score is referenced against a comparison group.

STRENGTH-BASED LEADERSHIP COACHING: SEPARATING FACT FROM FICTION

Reification - to convert or regard as a concrete and static entity, in this case talent.

Dr. Doug MacKie makes the case for the efficacy of strength-based approaches in coaching in response to an attack in the Harvard Business Review.

Let’s be clear. Constructive criticism and rigourous evaluation of any new leadership development methodology are essential for that approach to evolve and improve over time. Coaching has emerged as one of the dominant individualised leadership development methodologies in the last decade, and there is an obligation for all involved in the research and delivery of the various methodologies to continually test the claims of the of the more zealous proponents. Contrary to Thomas Chamorro-Premuzic’s claim in his recent article in Harvard Business Review1, strength-based approaches to coaching have only recently begun to gain traction as a foil to the deficit focus. And contrary to the straw man assembled in his article, there is significant evidence for a strengths-based approach. Let us take each criticism in turn: 1. There is no scientific evidence that it works. Ignoring the blatant scientism in the title, let’s take this as an empirical question. Coaching needs controlled trials that measure changes beyond the level of self-report, using reliable and valid dependent variables to demonstrate significant change. My own 2014 study2 did exactly this and

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demonstrated highly significant changes in transformational leadership (TL) after only six sessions of strength-based leadership coaching. How did we know that it was the strength-based component that mediated the change? We measured adherence to the strength-based protocol, and adherence was predictive of subsequent positive change in TL. Equally, to state that deficit leadership approaches are ‘rather effective’ is simply at odds with the evidence from recent meta-analytic studies (e.g. Collins & Holton, 20043; Avolio et al, 20094), which found average effect sizes of around 0.65 but with a huge standard deviation and a range that included negative scores. This indicates that some people were worse off after standard leadership development interventions. In addition, there are now several meta-analytical studies of coaching that demonstrate effectiveness (e.g. Theeboom et al, 2014, Jones et al, 2015). Whilst these studies do not necessarily support a strengths approach or indeed any specific approach per se, they do support much of the common methodology inherent in a coaching approach. Furthermore, strengthbased approaches have been linked to greater engagement5 and the development of psychological capital in followers6.

2. It can give people a false sense of competence. The argument here refers firstly to the well-known effect that individuals do tend to over-estimate their competence in some areas and this effect is especially pronounced in those with low levels of competence7. Secondly, the debate here is between ipsative and normative scoring, where individuals are either compared to themselves or to some external benchmark. To insist on normative references for strengths is to misunderstand the construct, which is much more dynamic, situational and about state than the traditional concepts of personality traits. The construct of strengths is indeed variable and has been expressed as states, traits, competencies, potentials and capabilities. How you define a construct determines how you measure it, and most instruments, like so many assessment measures including personality, are dependent on self-report. I think this is the real issue underlying the challenges of assessing strengths. Criticisms of the construct of strengths do not necessarily impact on a strength-based methodology. The key with any psychometric inventory is how it is debriefed with the integration of context, malleability and the perceptions of other raters. 3. It leads to resources being wasted on C and D players. Consider the implicit assumptions about leadership that sit underneath that statement and then reflect on the impact on your organisational culture of holding such beliefs.

Assumptions regarding talent management are hugely important as they determine the mindset with which we approach the development of leaders within organisations. Assumptions appear to converge around themes of talent scarcity versus ubiquity, malleability versus rigidity, and innate versus acquired.8 The mindset that supports the notion that resources ‘are wasted on C&D players’ assumes that talent is scarce, rigid and innate. Apart from flying in the face of evidence regarding the importance of ‘growth mindsets’ and the ‘developability’ of talent, how might such assumptions be implicated in the low level of engagement discussed in point 5? The contrary argument that attempts to link leadership and enduring personality traits has in fact held back the link between theory and development,9 as it has focused resources on the selection of particular traits that offer some correlation with leadership effectiveness rather than on developing leaders and leadership behaviours in a more distributed fashion. 4. Overused strengths become toxic. Are there any serious proponents of the straw man alluded to in this statement? To offer two quick refutations of this point: two of the pioneers of the strength-based approach to leadership coaching explicitly address weaknesses.10 Linley & Stoker, explicitly address how strengths can be over-utilised11, and articulate the non-monotonic effect of leveraging strengths too far. The curvilinear relationship

July 2016 | Issue 10 22

between strengths and performance has also been confirmed in positive emotions and performance12 and personality and performance13. I know of no credible published source which advocates the unregulated leveraging of strengths as an effective approach to leadership development14.

ABOUT THE AUTHOR

5. It doesn’t address the real problems workplaces face. The problems alluded to here are of course the vast proportions of dissatisfied and disengaged employees who are the victims of the excluding mindset articulated in point 3 above. Of course the logical reaction to being categorised as low potential and undevelopable is to become disengaged from the culture that performed such a demoralising reification. What other reaction could there be? However at least we have an admission here that the leadership (deficit–based) industry is struggling to produce effective and successful leaders. No argument there, but perhaps closing the loop on the role that invidious assessment plays in handicapping the development of agile and adaptive leaders is the real insight here.

Doug MacKie is a business psychologist and leadership coach with over 25 years’ experience in assessment and development of executives in Australia, Asia and the UK. He has pioneered the development of strength-based approaches to leadership and organisational development, presenting and publishing extensively on this topic. His research on the effects of strengthbased executive coaching on transformational leadership was short-listed for the British Psychological Society Practitioner of the Year Award in 2013. Doug is author of Strength-Based Leadership Coaching in Organisations.

CONCLUSION Leadership coaching is slowly developing the necessary evidence base required for it to maintain its place as a key technique in contemporary leadership development. Coaching is now beginning to unpack the relative efficacy of differing methodologies, and strength-based approaches are gathering significant direct and convergent evidence to support their potential to augment and enhance traditional deficit-based approaches. This is not an ‘either/ or’ development, but rather an extension and modification of existing practices as the evidence accumulates. To act on the rhetorical straw man positioned in this article would be to stifle innovation at its inception and return to the deficit, exclusive and trait-based approaches that have so poorly equipped contemporary leaders for their current and emerging challenges.

REFERENCES 1 Chamorro-Premuzic T. (2016) ‘Strengths-Based Coaching Can Actually Weaken You’. Harvard Business Review. [Retrieved from https://hbr. org/2016/01/strengths-based-coaching-can-actually-weaken-you] 2 MacKie, D. (2014) ‘The effectiveness of strength-based executive coaching in enhancing full range leadership development: A controlled study.’ Consulting Psychology Journal: Practice and Research, 66(2), 118-137. 3 Collins, D. B. & Holton, E. F. (2004). ‘The effectiveness of managerial leadership development programs: A meta-analysis of studies from 1982 to 2001.’ Human Resource Development Quarterly, 15, 217–248. 4 Avolio, B. J., Reichard, R. J., Hannah, S. T., Walumbwa, F. O., & Chan, A. (2009). ‘A meta-analytic review of leadership impact research: Experimental and quasi-experimental studies.’ The Leadership Quarterly, 20(5), 764-784. 5 Govindji, R., & Linley, P. A. (2007). ‘Strengths use, self-concordance and wellbeing: Implications for strengths coaching and coaching psychologists.’ International Coaching Psychology Review, 2(2), 143-153. 6 Avey, J. B., Avolio, B. J., & Luthans, F. (2011). ‘Experimentally analysing the impact of leader positivity on follower positivity and performance.’ The Leadership Quarterly, 22, 282-294. 7 Dunning, D., Johnson, K., Ehrlinger, J., & Kruger, J. (2003). ‘Why people fail to recognize their own incompetence.’ Current Directions in Psychological Science, 12, 83-87.

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We all operate in many different systems. Coaches coach within systems. Human beings live and work within systems. We are a system! This conference brings together different strands of thought around how we can recognise and operate better within our systems. Some sessions are theory based while others are playful and experiential.

Meyers, M. C., & van Woerkom, M. (2014). ‘The influence of underlying philosophies on talent management: Theory, implications for practice, and research agenda.’ Journal of World Business, 49(2), 192-203. 9 Day, D. V., Fleenor, J. W., Atwater, L. E., Sturm, R. E., & McKee, R. A. (2014). ‘Advances in leader and leadership development: A review of 25 years of research and theory.’ The Leadership Quarterly, 25(1), 63-82 10 Linley, A. and Stoker, H., 2012. Technical manual and statistical properties for Realise2. Coventry: Centre of Applied Positive Psychology. 11 Zenger, J.H.,Folkman, J., & Steel, B. (2012). How to be exceptional: Drive leadership success by magnifying your strengths. McGraw Hill Professional. 12 Davis, M.A., 2009. Understanding the relationship between mood and creativity: A meta-analysis. Organizational behavior and human decision processes, 108(1), pp.25-38. 13 Le, H., Oh, I. S., Robbins, S. B., Ilies, R., Holland, E., & Westrick, P. (2011). ‘Too much of a good thing: Curvilinear relationships between personality traits and job performance.’ Journal of Applied Psychology, 96, 113-133. 14 MacKie, D. (2016) Strength-based Leadership Coaching in Organizations: An evidence-based guide to positive leadership development. Kogan Page 8

Whichever field you work in, and whatever your coaching practice focuses on, you will hear thought provoking speakers and gain new perspectives to take back into your practice that will enable you to make changes in your system. Prices AC Member £216 (inc VAT) ICF/EMCC Member £234 (inc VAT) Non Member £252 (inc VAT) Early Bird Discount Available Before July 31st For more information and to register go online at www.acukconference.co.uk

Keynote Speakers — Cath Bishop Triple Olympian, International Conflict Diplomat, Business Speaker — Dave Hill Times they are a changing. A new leadership paradigm! Workshops — Virginia Brown Regulating the system — Guy Claxton Coaching Learning — Jo Cleary Coaching in complexity: living systems and wicked issues — Linda Green Creativity at the BBC — Alison Hodge Multi-Stakeholder Contracting in Coaching — Sarah Hill In The System: What to do when you don’t know what to do — Maria Pattinson Prospero’s Island — Amanda Ridings The Body in the System — Anne Rød Creating Conscious and Intentional Relationships - Systems Approach — Ed Rowland In the System, But Not of It — Charlotte Sills Responding to uncertainty

EXCELLE NC E I N COAC HI NG

HOW WE INTEGRATE MINDFULNESS AS COACHES I want to encourage coaches to be part of this remarkable mindfulness movement in our globalised societies by first acquainting themselves with the report and the research it contains. The report is significant for coaches since we are in the business of being human and working with human processes; relationships, emotional intelligences, vulnerabilities and the yearnings of our clients. To those who feel doubtful about the hype around mindfulness, those already incorporating mindful exercises into their work, and those who like me have practised for many years and now teach in various communities, let me pose a few questions: l What do you assume about mindfulness?

INTEGRATING MINDFULNESS INTO COACHING PRACTICE Coach and Mindfulness practitioner Dorothy Larios shares key points from the recent report from the Mindfulness All-Party Parliamentary Group UK, and encourages us to develop a greater mindfulness in our coaching practice.

Mindfulness has never been more relevant to our everyday existence. It is so much more than remembering to take a pause, choosing to do one thing at a time, or colouring in. It is important for coaches to be equipped and supportive to clients who may require you to be part of their personal or professional ‘wellbeing initiative.’ And if you have not yet experienced formal mindfulness practices in your life, I invite you to step in and consider how it might benefit you and your coaching. To those who have led and continue to influence both professional coaching and mindfulness, integration has been a natural evolution.

MINDFUL NATION Many of my colleagues are amongst those highly experienced coaches who practise, teach and advocate mindfulness, and they were in attendance recently to support one of the most exciting initiatives that has come from the UK Parliament in recent times. Addressing the health and wellbeing of our nation is no easy task, but to inform and produce a report that has been partially championed by real-life experiences of Members of Parliament is unique. The report, Mindful Nation UK1 by the Mindfulness All-Party Parliamentary Group, was published in October 2015 and has been momentous for all those associated with mindfulness and its growth in modern Western societies. The report was born from the historical legacy of meditation from the East, reignited by Jon Kabat-Zinn, the molecular

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biologist and Professor of Medicine Emeritus, University of Massachusetts Medical School, who introduced mindfulness-based interventions into mainstream medical settings in the 1970’s. Along with many of his peers he has brought a fresh way of living to the West as a means, initially, to assist in the chronic suffering and wellbeing of patients. The timeliness of neurological advances and the willingness of both Buddhist priests and patients to participate in clinical research, have contributed to a solid body of research as well as anecdotal evidence, both of which support the rapid growth of mindfulness.

l Do you feel confident to coach as part of a mindfulness programme, if asked by an organisation whether as an external or internal coach? l Where can you access trained professionals who have experience in the integration of mindfulness and coaching? No longer is it enough to skirt around the edges of human suffering in any of the environments in which you coach. There are students in universities, children in schools and colleges, parents, cancer sufferers, carers, leaders and employees who are already experiencing regular mindfulness sessions and are savouring new states of being and finding a fresh clarity in managing themselves and being with others. We all know that we need to attend to ourselves before we are equipped to work with others. Mindfulness practice integrates working with our own suffering, recognising our own humanness and thus becomes our most nurturing and challenging way of being. There are options and choices. So may I suggest that ‘integration’ begins at home. For an executive coach to teach mindfulness, appropriate teacher training, experience and regular supervision are essential (see UK mindfulness teachers network guidelines).

The Mindfulness Initiative is a collaboration of the Mindfulness Centres at Oxford, Exeter and Bangor Universities. Its advisory group includes leading practitioners, researchers and policy experts including Professor Mark Williams (Oxford), Professor Willem Kuyken (Exeter), Dr. Rebecca Crane (Bangor), Lord Richard Layard, and Dr. Florian Ruth, (Consultant Psychiatrist, Maudsley Hospital). Led by Lord Layard and Chris Ruane, the former Labour MP, Tracey Crouch MP, and former MP Lorely Burt, they established a programme of mindfulness classes in the UK Parliament attended by around 200 parliamentarians and their staff.

When taught in a structured and appropriate, secular way, mindfulness has benefits that can be felt within a very short time. Persuasive evidence of effectiveness are in the changes shown in an individual’s neurological mapping. Mindfulness is already practised in health, education, criminal justice and in workplaces, and this report makes many important recommendations for the future. The report states: ‘While it seems that mindfulness can offer real benefits for reducing stress and absenteeism, it is important to emphasise that as an isolated intervention it cannot fix dysfunctional organisations.’ It also states that in relation to unemployment, ‘A combination of mindfulness training and coaching has proved successful in a number of small projects to help self-respect and confidence, and to deal with the complex practical and psychological barriers in getting back to work.’ 1

‘Mindfulness is not a utilitarian problem-solving strategy to apply to business-related goals. It is rather an awareness capacity that takes years of regular practice to cultivate. The best way that coaches can contribute to taking mindfulness into the workplace is to develop a committed personal mindfulness practice. Practice is the qualification that will support the coach to bring mindful awareness into the coaching relationship, where it can feature in implicit forms such as attentional stability, concentration, the ability to trust emergence, sensitive and intuitive listening and relational attunement. It is from this basis of experiential understanding that a coach can ethically offer their clients mindfulness in explicit forms such as guiding a practice at the beginning of the session, inviting the client to pause to notice during the session and to offer suggestions for the cultivation of the client’s own practice should there be an interest.’ Jane Brendgen, Executive coach, Mindfulness Teacher and Supervisor ‘Mindfulness is “caught as well as taught”. Executive coaches with a solid personal mindfulness practice have an opportunity to model authenticity, meaning and presence to the leaders they work with. Receiving mindfulness training in the workplace (or indeed at any time) can for some be an unexpected personal and intimate experience where one comes right up close to personal process.’ Victoria Halliwell, Co-Director of Mindfulness Sussex Ltd. and Consultant HR Director

ABOUT THE AUTHOR

Dorothy Larios joined the professional coaching world in 2000 having worked in Greece for over 22 years supporting families with special needs children. Dorothy has followed a rich portfolio route through personal and executive coaching, retreat coaching and coaching supervision. In 2012 Dorothy trained as a mindfulness teacher with Bangor University. Specialising in coaching in the care industry, Dorothy now runs Mindfulness courses for carers, coaches and teachers and in Wellness in the Workplace initiatives. Contact through www.dorothylarios. com or mail@dorothylarios.com

http://themindfulnessinitiative.org.uk

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COACHI NG BY CO U NT RY

holistic nature helps the participants appreciate their own health through multiple dimensions of strength, endurance, flexibility, breathing, balance, food and nutrition. What struck us was that less than 10% of the women take their health seriously, and even in those who do, this is limited to one aspect of fitness – perhaps a 20-minute run on the treadmill, for example. While poor health among women leaders was a concern, we decided to help them make conscious choices using the concept of life balance. Women were able to assess how they spend their time across roles, and to make choices on how to spend it in subsequent weeks. Making conscious choices week by week helped them build a habit of proactively choosing health, much to their benefit.

EMPOWERING WOMEN INTO LEADERSHIP IN INDIA Sripriyaa Venkataraman and Venkat Subramanyan share insights and experiences from their women’s leadership programmes.

Every constraint is an opportunity, and India is no stranger to constraints - especially when it comes to women! Women comprise 48.5% of the population and under 30% of them work. Less than 15% of all urban workers are women and have a salaried job. On average, women earn only 56% of what men earn in comparable jobs in India. They are also scarce at board level, with less than 8% of board seats filled by women, many of them family members rather than professionals. There is a crying need to develop more women managers and leaders who could be role models for other women. Such is the gender gap at leadership levels that the government has now mandated all listed company boards to have at least one woman board member. At Global Coaching Lab we decided to take a step towards solving this challenge. Rather than focus on all women professionals, we focused on middle managers - those on the cusp of leadership, who could be role models for other women. Based on Philippe Rosinski’s model of Global Coaching, we called our workshop ‘Empowering women into leadership.’ Having run a number of these programmes across India in the last six months, touching over two hundred women managers, we wanted to share some insights and experiences, so that we might collectively contribute to the cause of increasing women in leadership.

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1. The struggle for authenticity: We begin every workshop with three questions: a. How many of you are authentic at work and not at home? b. How many of you are authentic at home and not at work? c. How many of you are authentic at home and work, but not to yourself? It is enlightening to observe the reactions of women leaders as they grapple with this sequence. For many, the visible balance is between work and home - when confronted with the third question they start opening up to the idea that they need to think about themselves as well. In large parts of India, the female psyche is shaped from childhood to serve others – be it their siblings, husband, children, parents or the organisation. This sublimation results in an ingrained attitude to think of themselves last. By gently reframing as serving their larger impact, we get women leaders started on their journey towards self-ownership, progression and growth.

2. The sacrifice of health: We deliberately include the physical perspective in our programme. We include yoga as the form of fitness. Its

3. Acceptance over aspiration: Vandana (names changed) was a senior manager at one of the largest petrochemical companies in India. All through her 20-year career she had been promoted without asking for it. Only in the case of her next step towards becoming Head of Department did she have a doubt – kindled by her assessment of her sources of power and her ability to manage the politics, she realised that her passive acceptance of the decisions of her ‘higher-ups’ was no longer sufficient. Thanks to follow-up 1:1 coaching, she was able to choose and secure this position in April 2016. Vandana was not an isolated instance. More than 50% of our workshops were filled with women who took their careers for granted – their hope was that merit and hard work would pave the way for greater growth. Only when they were exposed to the political perspective of proactively seeking out various sources of power, and then leveraging that power to engage in constructive politics, did they come to the realisation that they could have achieved more far earlier. This triangulation of proactivity, power and politics is now helping more women take control of their aspirations, while skilfully forwarding their career growth.

4. ‘Looking down’ vs. ‘managing up’: Another manifestation of the desire for service in Indian women managers relates to their singular focus on managing down. Shilpi is a ‘partner-hopeful’ in a large consulting firm we were engaged with. She discovered that her assessments of herself and her manager were diametrically different from those of her manager for her and for himself. When we debriefed her on her perplexity and coached her thinking on the root causes, she realised that she knew very little about her manager, and spent most of her time with her team at the cost of ‘managing her manager’. To a large extent, the patriarchal system in India has spawned a number of women managers who are 1800 leaders – they care more for their teams, which takes them

away from managing up and across. This manifests itself in perception gaps, missed opportunities and an inability to leverage their differences. Using the Cultural Orientations Framework assessment tool provided a vocabulary to discover differences, and then an opportunity to bridge and leverage them.

5. The avoidance of conflict: In his book, The Five Dysfunctions of a Team, Business expert Patrick Lencioni calls the counter-intuitive nature of high-performing teams ‘Artificial Harmony’, as opposed to ‘Productive Conflict.’ The women managers we worked with were very conflict-avoidant. Even if the conflict was likely to be productive, they were still reluctant. Going behind their positions to examine beliefs and behaviours, we discovered that women often underestimated themselves and their capabilities for conflict. We discovered that many managers were not trained in the basic concepts of conflict management. We included an overview of Thomas Kilman’s2 conflict mode instrument, and created conflict scenarios for participants to practise the mindset and skillsets for conflict.

6. Unleashing the ‘Sheroes’ within: There is no greater potential than the one we hold within. In order for women professionals to experience their ‘unlimited power within’, we invested in a music and dance session devoted to exploring archetypes. As they oscillated between multiple archetypes, each one of the leaders experienced the power of getting in touch with the emotions behind the archetypes. This was perhaps the most powerful experience in their corporate life. Some of them broke down as they experienced the emotions they had sacrificed at the altar of Work: some had not experienced the pleasures of the caregiver as a mother, or as a lover for their partner, or as a ‘destroyer ‘of their negative thought patterns limiting their personal growth. Archetypes like the Warrior also helped them appreciate the importance of posture, poise and preparation to build up their executive presence.

7. Discovering Meaning, Purpose and Unity: A collage is a powerful creative medium. We utilised this for participants to discover their purpose in life. Why are they born in this world? We asked them not to select the pictures, but to let the pictures select them – a successful twist that resulted in a greater appreciation for their life purpose, when the collage came together. For the Indian woman professional, this was a blessing – she could now raise her sights beyond the immediate, and utilise her innate spirituality to discover her larger purpose – a worthwhile experience to round off the two days that they spent with us.

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We discovered that maximum learning happened when we interconnected across these multiple perspectives. This unlocked further insights: with increased awareness comes better choices. With the application of will and skill, these choices transformed into actions, habits and results. It is always exciting when we get a call from a participant telling us of her promotion. They cite the heightened awareness they gained which led them to make conscious choices to proactively progress their career. In reflecting on what we have learnt so far, we designed a simple model to distill the six perspectives of leadership – we call this the ‘Third Eye’ model since it metaphorically provides us with perspective, insight, clarity and direction. At the bottom is the physical perspective, where we learn that we should not sacrifice health. At the top is the spiritual perspective that aligns to the larger purpose of our lives, and helps us gain vertical coherence. On our left are the cultural and psychological perspectives that provide greater understanding of the individual and the collective. On the right are the career accelerators of the political and managerial perspectives that help the woman leader achieve more. It is our hope that these multiple perspectives and experiences help the reader bring out the best in the people they coach. Through this holistic, interconnected framework, if we are able to influence more women to become leaders, then this article has served its purpose. Please remember – ‘A woman of substance is a woman of power, a woman of positive influence and a woman of meaning’.

ABOUT THE AUTHORS

Lencioni, P. (2002) The Five Dysfunctions of a Team. Jossey-Bass http://www. tablegroup.com 2 http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict mode-instrument-tki Should this stay as a live link??? SP 1

Venkat Subramanyan is an experienced business leader. His strong communication, presentation and coaching skills inspire individuals and teams to uplift their aspirations, to realise their true potential. His clients respect him for his utmost honesty and integrity, his intent and focus on making others great, his ability to ask hard questions in a soft way, and for helping them think clearly, to execute with rigour and compassion. Venkat leads the Sales Performance Practice at Tripura Multinational Pte Ltd., and is the founder, mentor coach and executive coach at Global Coaching Lab.

Sripriyaa Venkataraman (Priya) leads the Coaching Practice for Tripura Multinational. Priya is a certified coach from Coach Training Alliance, and has coached individuals from different countries, cultures and backgrounds. Her efforts to elevate the impact and influence of coaching led to the establishment of the highly successful coaching company Global Coaching Lab (GCL). Within GCL, she helps independent coaches to build their businesses, business leaders to attain their potential, and coaches within organisations to increase their effectiveness. Priya focuses her independent practice on executive coaching and cross-cultural diversity coaching.

Lencioni, P. (2002) The Five Dysfunctions of a Team. Jossey-Bass http://www.tablegroup.com 1

http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflictmode-instrument-tki 2

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MOTIVATION AND REGULATORY PROCESSES OF THE HUMAN MIND Invest the effort to go beyond the social psychology terminology and many valuable insights can be gained from this book, says Lily Gantscheva.

This book introduces us to the most recent psychological research on the interplay between motivation and self-regulation, exploring this from a rich variety of perspectives. Part One provides an introduction to the topic and discusses the importance and benefits of self-control in motivation and goalsetting, underlining the important role of strong engagement, and challenging the traditional pain and pleasure theory of motivation. The extraordinary overriding power of goals and decisions over one’s self-interests, beliefs and values is discussed, and the role of imagination in controlling behaviour. Part Two investigates the link between affective mechanisms and motivation beginning with an introduction to the affect-alarm model of self-control, stipulating the adaptive role of distress to signal when things go wrong. Research is presented to support the thesis that individual differences in the executive functioning mechanisms of the brain predict success in emotion regulation and on the phenomenon of emotion-induced blindness: our goals and emotions shape what we see. The authors suggest that both positive and negative moods perform adaptive regulatory functions triggering different processing styles, and provide scientific evidence in support of the strength model for increasing the self-regulation of aggressive behaviour. Part Three offers an analysis of the approach and avoidance processes in social motivation, presenting the thesis that bodily movements such as facial expressions influence our emotions and our approach motivation. Along with the benefits of avoidance motivation for certain types of life situations (e.g. wanting to quit smoking), this may also have negative consequences if sustained in the long run as it depletes selfregulatory resources. In a vertical representation of goal vs. temptation, self-control may give rise to a chain of lapses, known as the ‘what-the-hell-effect.’ We are also introduced to the interesting concept that both desirable and threatening objects, i.e. those that call for action either to approach or to escape, appear visually closer than neutral, non-threatening objects: visual perception is biased to regulate action. In a summary of the interpersonal, social, and cultural implications of the research, the final section opens with an examination of the role played by biologically based motivational systems in forming and maintaining sexual and romantic relationships. A review of the impact of naturalistic beliefs about the system and the experience of personal control on personal well-being leads to the examination of the impact of cultural background and of positive and negative feedback on choice reappraisal. Religious belief is a powerful buffer against existential anxiety, i.e. the fear of death, but ostracism can have a profound psychological impact, with positive and negative effects on both the source and the target of ostracism.

As a collection of the most up-to-date scientific research, this is a challenging read. However, go beyond the social psychology terminology and the reader can gain valuable insights into motivation and regulatory processes of the human mind that can lead to better understanding of our clients’ struggles to achieve their desired outcomes.

TITLE: Motivation and Its Regulation: The Control Within AUTHOR: Joseph P. Forgas and Eddie Harmon-Jones PUBLISHER: Psychology Press DATE: 15 April 2014 PAPERBACK PRICE: £37.99 HARDBACK PRICE: £95.00 ISBN: 978-1848725621

ABOUT THE REVIEWER Lily Gantscheva has over 10 years’ corporate experience across several business sectors, including management, accounting, and customer services in global financial organisations working internationally. An associate member of the Association for Coaching, Lily holds a Life & Business Coaching Diploma, Training Diploma, and NLP coaching diploma, and is deeply interested in what motivates people in business and personal contexts and what holds them back from achieving their goals. Lily is interested in leadership and promoting emotional intelligence in the workplace and has been a freelance executive coach since 2011.

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BOOK REVIEWS

A NEW PERSPECTIVE ON JUNG’S WORK CAN BE OF VALUE TO COACHES

MAKING THE EMERGING FIELD OF EMBODIMENT RESPECTABLE

Jung’s work has much to offer coaches, writes Maria Crudge, and his perspectives on human functioning were ahead of his time.

Liz Rivers reviews Presence, finding it both profoundly optimistic and practically helpful.

Part of the Routledge Classics series, Analytical Psychology provides a (mostly) verbatim account of five lectures and subsequent discussions led by Jung at the Institute of Medical Psychology in 1935. I was pleasantly surprised to see this book on the review list selected by the Association for Coaching, as aside from typology, Jungian theory has not featured prominently in coaching circles. The lectures cover Jung’s hypotheses about the human mind, and insights into his analytical approach - methods deployed to investigate unconscious psychic processes. Jung cautions the audience to take his comments on the unconscious with an ‘as if’ restriction (p.6), and although he references his clinical experiences and wide-ranging studies (including science, Eastern philosophy, alchemy, mythology and anthropology), he states up front that shortness of time does not enable full justification of his conclusions.

and may add depth to readers already familiar with Jungian concepts, five lectures proved insufficient to cover aspects that may have been of more interest to coaches. That said, I find it hard to identify any other direct source which so succinctly conveys Jung’s ground-breaking perspectives on human functioning.

TITLE: Jung - Analytical Psychology AUTHOR: Carl Gustav Jung PUBLISHER: Routledge: London DATE: 2014 PAPERBACK PRICE: £28.89 ISBN: 078-0-415-73869-9

There is a good explanation of typology in the first lecture, and a useful distinction made between feeling and emotion. His cheeky admission to being ‘very mystical’ (p.10) may be a source of fascination for some of us and a cause of concern for others; however, it is important to realise that Jung was in fact grounded by science. In subsequent lectures Jung presents his model of the psyche, notably a personal unconscious hosting our out-of-awareness memories and complexes, and a collective unconscious populated by archetypes. These latter constructs were difficult for the audience, who largely came from a psychoanalytical paradigm, to accept, and there were some ill-tempered exchanges in the post-lecture discussions. Although Jung’s frustration is very evident at times, the audience has done readers a great service in requiring clearer presentation of esoteric concepts. Throughout the middle lectures and into the final lecture are explanations of Jung’s process of analytical psychology: the word-association test, analysis of dreams, and the technique of active imagination. A great deal of space is given to dreams as these were so central to psychotherapeutic treatment. The style of engagement Jung advocated with patients - sitting face to face, openness, and giving people the chance to form their own insights - is akin to coaching approaches of today, and contrasts sharply with the Freudian couch, blank screen and emphasis on making interpretations, which prevailed at that time. There is some coverage of transference, which Jung saw primarily as a hindrance, but only passing mention of synchronicity and individuation. Certain features of his model of the psyche such as persona and shadow are not covered at all, and anima/animus only briefly. Thus, whilst this book offers a reasonably accessible introduction to analytical psychology

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Amy Cuddy makes the case that when we come back to our bodies we are more present, and that this makes the world a better place. I agree. The author’s simple, yet powerful, proposition is that by changing our posture and adopting ‘power poses’ we can both feel better about ourselves and improve how others see us. In turn, this leads to us being our best selves when under pressure rather than fluffing the big opportunities that come our way.

TITLE: Presence: Bringing your boldest self to your biggest challenges AUTHOR: Amy Cuddy PUBLISHER: Orion Books DATE: 2015

A Harvard Business School professor and social psychologist, Cuddy shot to fame four years ago with her TED talk about using ‘power poses’ to improve performance in job interviews - a stressful situation most of us can relate to. It’s now the second most popular TED talk ever, with over 33 million views.

PAPERBACK PRICE: £20.00 ISBN: 9781 4091 5600 0

This book expands her message and explores the nature of personal power, which she distinguishes from social power (power derived from a role), how we can get more of it and how to wield power responsibly. Every proposition is backed up by extensive research and Cuddy’s great gift is to provide a bridge between academic research and practical application. She has a personal, storytelling, accessible style and weaves in the research in a digestible way. Personally, I would appreciate a few more visuals in the book, but this is a minor criticism. Cuddy has both popularised and made respectable the emerging field of embodiment. As a women’s leadership coach who specialises in helping women become more effective leaders by developing their somatic intelligence, I am enormously grateful to Amy Cuddy for providing a handy reference point and way in to the whole topic of embodiment.

ABOUT THE REVIEWER Maria has over 25 years’ in-house corporate experience across several business sectors, including 10 years at board level as HR Director for a pharmaceutical company. A Chartered Fellow of the CIPD, Maria holds an MA in Psychological Coaching and a Postgraduate Certificate in Advanced Coaching and OD Supervision. She has practised as a freelance Executive Coach since 2008 and as a Coach Supervisor since 2013. Maria has studied Jung’s work extensively and finds his philosophies personally and professionally enriching.

I found the book of most value from Chapter Five onwards, once Cuddy explores the detail of the mind/body connection. There are fascinating observations about gender: for example, by the age of six both boys and girls are associating powerful poses with males and powerless poses with females. It is clear that gender stereotyping starts very early and we all need to be vigilant about counteracting this. This book will be particularly useful for: l Coaches who are already using a somatic approach and want to cite the research to back up their practice l Leaders who want to engage people through their personal presence without having to rely on positional power to get buy-in l Anyone who is curious and about the mind/body connection and wants to understand the academic research.

ABOUT THE REVIEWER Liz Rivers specialises in coaching women leaders. A former City lawyer, and a highly experienced commercial mediator, she knows all about the challenges of being a woman in a man’s world. Liz combines over 25 years’ business experience with a profound understanding of psychology and human behaviour, drawn from her deep expertise in psychotherapy, mindfulness and leadership embodiment. She is a sought-after speaker at women’s networks in the City and beyond, and a frequent expert contributor on BBC Radio. www.lizrivers.com

July 2016 | Issue 10 32

A BOOK FULL OF CONDENSED COMMON SENSE

INTEGRATIVE COACHING SUPERVISION

This book provides a well-referenced and authoritative view on how to make informal learning a cultural norm, says Paul Curran.

Robin Hoyle has produced an excellent book examining the field of informal learning and the uses of technology in its delivery - both good and bad. Hoyle has been in the learning and development business a long time and has a deep knowledge of the subject. He knows what works and, although adapting fully to changing times, he avoids the errors of early adopters of social media integration, providing a well-referenced and authoritative view on how to make informal learning a cultural norm. The book is in three sections. The first is an examination of the overall environment of learning at work and an exploration of its history and developing trends. Hoyle describes the spectrum of learning options before delving deeply into the specifics of informal learning programmes. The essence of informal learning, as in coaching, is client responsibility, but the needs of the organisation must also be factored in. This requires a new dynamic for corporate learning and development programmes. As with continuing professional development, informal learning can, when designed and managed by the user, achieve full engagement rather than mere compliance. Section One concludes with an examination of the pitfalls of classic training programmes, emphasising the need for adequate resourcing in the workplace and the likelihood of reduced operational efficiency during transition. Section Two addresses the current use of social media in the learning arena. In Hoyle’s view this has fallen far short of its potential, and he humorously exposes the rush to incorporate social media styles into learning materials and even into conferences. There is clearly a bandwagon effect and, in the effort to jump aboard, social media techniques have been incorporated in uncritical and largely unhelpful ways. Hoyle goes on to build a model with the potential to add real value to social media platforms. In it he returns to the foundational aspects espoused by learning expert Harold Jarche of ‘Seek, Sense and Share,’ integrated with informal learning and supportive company actions. This re-emphasises the need for analytical thinking, adaptation and innovation within the learning process. In Section Three informal learning is placed back within the traditional framework of good apprenticeships, which allow ‘learning as you work and working while you learn.’ The popular 70:20:10* model is discussed, stressing the advantages of integrating learning within the work of the organisation, and enhanced learner involvement through peer reflection and debate. In another example of the bandwagon effect, however, Hoyle contends that learning systems providers have not yet produced offerings to capture the potential of the 70:20:10 model. The ubiquitous ROI calculation seems ill-fitted to informal learning, and Hoyle questions the value of investing resources in it when what really matters is improved performance. Section Three concludes with a useful table of questions that ensure that

Coaching supervision is a relatively new but already somewhat controversial discipline. What is coaching supervision? What are its functions? What forms can coaching supervision take? What are the arguments against making it mandatory? Most of all, how can coaching supervision become effective in today’s dynamic and multifaceted context?

appropriate learning environments and resources are available to optimise the informal learning process. I love books full of condensed common sense and this is one of them.

* (This contends that 70% of effective learning comes from challenging assignments, 20% from developmental realtionships, and only 10% from formal learning interventions).

TITLE: Informal Learning in Organisations AUTHOR: Robin Hoyle PUBLISHER: Kogan Page DATE: 2015 PAPERBACK PRICE: £29.99 ISBN: 978-0-7494-7459-1

Integrative coaching supervision, based on global coaching, is a holistic approach that calls upon multiple and interconnected perspectives to facilitate the unleashing of human potential in search of performance, fulfillment and meaning. It helps coaches to work more effectively and more creatively with their coachees. Integrative coaching supervision supports coaches on their developmental journey by operating from six perspectives: physical, managerial, psychological, political, cultural and spiritual – and it embraces the complexity paradigm: everything is connected. Integrative coaching supervision serves to unfold the remarkable coach, whose expert knowledge of diverse coaching techniques never becomes a substitute for establishing authentic, fluid and caring relationships with coachees.

What is coaching supervision? The Association for Coaching (AC) defines coaching supervision as follows:

ABOUT THE REVIEWER Paul Curran retrained in coaching after a career in engineering. He worked in the corporate sector in South East England until falling ill in 2008. Today he is a health coach with a keen interest in functional medicine which seeks to solve problems at their roots rather than medicate symptoms. Paul understands that optimising health requires attention to body, mind and spirit and that only a holistic approach provides the motivation for transformation and lasting change. The holistic approach applies to organisations. Paul delights in working with clients, individual or corporate, who want to be well.

‘Coaching supervision is a formal and protected time for facilitating a coach’s in-depth reflection on their practice with an experienced Coaching Supervisor. Supervision offers a confidential framework within a collaborative working relationship in which the practice, tasks, process and challenges of the coaching work can be explored. The primary aim of supervision is to enable the coach to gain in ethical competency, confidence and creativity so as to ensure best possible service to the coaching client, both coachees and coaching sponsors. Supervision is not a “policing” role, but rather a trusting and collegial professional relationship.’1 The International Coach Federation (ICF) describes coaching supervision in this way: ‘Coaching Supervision is the interaction that occurs when a coach periodically brings his or her coaching work experiences to a coaching supervisor in order to engage in reflective dialogue and collaborative learning for the development and benefit of the coach and his or her clients.’2 The ICF distinguishes this from mentor coaching for credentialing: ‘Mentor Coaching focuses on the development of coaching skills mainly in the context of initial development. Coaching Supervision offers the coach a richer and broader opportunity for support and development. In Coaching Supervision, the coach is invited to focus much more on what is going on in their process and where the personal may be intruding on the professional.’3 The ICF goes on to

stipulate that coaching supervision goes beyond mentor coaching while encompassing it.

What are coaching supervision’s functions? Building upon the work of Peter Hawkins and Nick Smith (2006), Barbara Moyes (2009) and Mike Munro Turner (2011), Paul Lawrence and Ann Whyte (2014) describe three main functions, which I share and articulate with an emphasis on the coach’s development and possible transformation:

1. Developmental and transformational. To help the supervisee address complex coaching situations by learning to coach from multiple perspectives, by adopting a systemic approach, by raising self-awareness while expanding one’s worldview, by acquiring new tools and by honing specific skills. Beyond this, supervision helps the supervisee to develop and transform as a person and as a coach.

2. Resourcing practice. To provide emotional support that could help the coach deal more effectively and more serenely with challenging situations.

3. Maintaining Quality. For the supervisee to ensure his/her coaching meets the necessary quality and ethical standards, and brings a constructive contribution to the coachee, his/her organisation and various stakeholders.

What forms can coaching supervision take? Coaches do not all share the same understanding of supervision. Lawrence and Whyte (2014) identified sixteen forms of supervision based on the combination of 4 variables (each with two possible values): l l l l

Formal or informal Individual or group Regular or ad hoc Paid or unpaid

Coaching supervision is not always viewed as a formal practice that involves an explicit contract between a supervisor and supervisee. And contrary to the definitions above, coaching supervision is not necessarily one-to-one with a single supervisor. Group supervision with a supervisor and between peers (i.e., intervision) are also options. Coaching supervision sessions can be held on an ad hoc rather than regular basis. Unpaid supervision is also a possibility, particularly in the form of intervision when coaches meet with fellow coaches for that purpose.

http://www.associationforcoaching.com/pages/about/coaching-supervision Coaching Supervision Guide accessed on 11 January 2016 http://coachfederation.org/credential/landing.cfm?ItemNumber=2212&navItemNumber=3364 accessed on 11 January 2016 3 Id. 2

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Having the humility to accept that there is only so much we can know and so much more we won’t be able to know is liberating. But we can still do our best to push our boundaries. Having the courage and the curiosity to continue to learn, including from our supervisees and peers, is stimulating and sets a positive example.

What are the arguments against mandatory supervision? Nobody disputes the necessity for coaches to engage in continued and life-long professional development. There seems to also be a consensus about the importance of stepping back and engaging in a reflective practice. However, obliging every coach to work with a supervisor on a formal and regular basis is a different matter. The arguments against that proposition include the following points, which I summarize and comment below. l Blurring the distinction between coaching and

psychotherapy

Vikki Brock (2015) argues: ‘The ’coaching supervision’ agenda appears to be predominantly driven by certain (some) coaching psychologists/psychotherapists … This ‘non-clinical’ supervision stems from a therapeutic model.’ It is up to the coaching community in its rich diversity to reaffirm that effective coaching draws from a wide range of disciplines beyond psychology4, not to mention different contexts between coaching and psychotherapy. Consequently, coaching supervision cannot be the mere extension of supervision in psychotherapy. l ‘One size fits all’ The needs of a junior coach are different from those of a mature coach. Moreover, coaches have found various ways to obtain what supervision is meant to provide: to develop themselves, obtain emotional support and achieve high quality. A standard mandatory supervision program is therefore unlikely to be a panacea, particularly when it emphasises a certain worldview and excludes other valuable possibilities. I personally learn a lot and continue to develop my coaching practice by reading across a wide range of domains and by interacting with diverse people around the world (including my clients). I am curious to explore their views, reflect and ponder the implications for my own development and for coaching. I also work

l Emphasising a mechanistic approach to learning Bob Garvey (2015) argues that a mechanistic approach is dominating the coaching professionalisation agenda ‘through standards, competence frameworks and alleged quality assurance.’ He suggests that this stifles creative and innovative thought, and is inadequate in our complex, unpredictable, non-linear environment. As we are mired in the technical specifications, we risk losing sight of the greater human concerns and planetary challenges. Garvey explains that we need flexibility of thought, sensibility of context, and critical interpretation. He suggests that ‘one way forward is to return to the underpinning values of humanism… A coach would not ‘arrive’ when ‘passing’ but would be developing a way of life and a way of relating. Assessments would therefore be continuous, embedded in practice and peer led.’ Mandatory supervision, if it reinforces a mechanistic approach, may paradoxically contribute to coaching’s impoverishment rather than its elevation. Building on Garvey’s points I believe that effective supervision should in fact help coaches to embrace the complexity paradigm and to establish genuine human connections.5 l Inadvertently shrink possibilities by shutting

coaches in rigid frameworks

I have witnessed the damaging effect of rigid supervision. An experienced coach had ended up more confused and less confident as a result of previous supervision. The supervisor had imposed his own worldview. The supervisee was expected to fit into a mould rather than become a unique coach and affirm her own singularity. My work as a supervisor notably consisted in helping her to deconstruct those limiting norms and beliefs, and to replace them with more effective alternatives. Certifying supervisors is an attempt to promote quality but certification itself is not immune from the risk of reinforcing a certain worldview at the expense of other alternatives. To avoid this trap, much existing training provision does promote a holistic approach and a systemic view. However, important perspectives are sometimes superficially examined if not omitted altogether (e.g., culture) and the complexity paradigm6 is still often insufficiently understood and taken into account.

Unfolding the remarkable coach The coaching development journey involves learning new techniques as well as increasing one’s quality of being and connectedness. The options can be represented in a two-by-two matrix using Martin Buber’s concepts of ‘I-It relations’ and ‘I-Thou relationships’ as variables. ‘I-It relations’ while instrumental are prevalent in coaching: we objectify the other and evaluate outcomes (e.g., using various assessments, applying different techniques). In ‘I-Thou relationships’, we are authentic, and fully present, turning ‘from separation toward deep bonding’.7 Without ‘It’, a coach cannot exercise his profession, but without ‘Thou’ a coach cannot be a coach in the noblest sense.

See Rosinski (1999, 2010), (Page, 2006), (Cavanagh & Lane, 2012)

Id.

See (Rosinski, 2010, part III)

See more in (Kramer, 2003) and (Rosinski, 2010, chapter 11)

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HIGH

NICE COACH

REMARKABLE COACH

SUPERFICIAL COACH

EXPERT COACH

The remarkable coach is committed to continuously learn and grow, both in depth and breadth of expertise and skills. Moreover he/she treats coaching as an art that transcends technique, and is eager to establish deep human connections with coachees (not to mention other stakeholders and even the world at large). I subscribe to what Irvin Yalom, Professor Emeritus of Psychiatry at Stanford University, declared about his approach to psychotherapy: ‘In my work with clients, I strive for connectedness above all else. To that end, I am resolved to act in good faith: no uniforms or costumes, no parading of diplomas, professional degrees, and awards; no pretense of knowledge I do not possess; no denying that existential dilemmas strike home for me as well; no refusal to answer questions; no hiding behind my role; and, finally, no concealing my own humaneness and my own vulnerabilities.’ (2008) Remarkable coaches are congruent. By modelling their quest for excellence as well as their humanity and authenticity, they are credible and can become role models.

LOW

In group supervision, I act as a facilitator calling upon the expertise available in the group to address individual challenges, as a coach helping each participant access his/her own resources to address his/her challenge, and as a mentor to offer additional perspectives and suggestions as necessary. Participants learn from each other as well as from me: both through the various insights about their individual challenges and also through the cases from other participants and corresponding discussions. Of course, I learn from my participants as well.

with a fitness coach. His insight and support alongside occasional help from anorthopaedic surgeon friend also benefit my continuous development. Learning from my practice of sports (cycling in particular) has repercussions way beyond sport: learning to better pace myself and to listen more carefully to my body for example.

BENEVOLENT PRESENCE I -THOU

I work both as an individual supervisor and as a group supervisor. In the latter case, the programme will start with a pre-work assignment: to introduce themselves and to present their vision of the coach they want to be, the challenges they face in their coaching practice and their expectations for the supervision programme. Even in group supervision, I typically start with an individual session. It is an opportunity to clarify personal goals, identify development opportunities and discuss how to make the most of the subsequent group sessions.

LOW

HIGH

TECHNICAL MASTERY I - IT ‘High’ levels of these variables, mean high quality: depth and breadth of knowledge for ‘I-It’ (substantive expertise & wide view made of various perspectives), depth and breadth of caring for ‘I-Thou’. The superficial coach is lacking both in knowledge and in caring. He/she may attract clients with low fees and by appealing to companies who don’t understand what effective coaching is really about. The expert coach can be knowledgeable about various coaching models and may have authored research projects and new tools. And the best experts go beyond their original disciplines to explore new territories. However, the risk is to be overly attached to the science and techniques of coaching, treating coaching in a mechanistic fashion (for example, by applying models and rules too rigidly). He/she may be lacking in human warmth, and fail to establish fluid relationships, which are crucial. In contrast, the nice coach connects easily with his/her coachee, eliciting trust. He/she genuinely cares about people, coming across as authentic. The limitation here stems from a certain laziness. Since we coaches are masters of the process rather than the content, we may be tempted to stay in our comfort zone relying on simple coaching models, and on our listening and questioning skills with minimal content knowledge. We may even pride ourselves on our lack of knowledge (which prompts naïve yet potentially valuable questions) and the quality of our intuition. Consequently, we may ignore realms such as culture and complexity that usually require greater mental effort on our part but that could prove beneficial to our coachees. Nobel Prize laureate Daniel Kahneman contrasts ‘fast thinking’ based on what behavioural scientists often call ‘System 1’, which is rapid, automatic, emotional and intuitive; and ‘slow thinking’ rooted in the slow, calculative, deliberative but lazy ‘System 2’ (2011). System 1 is often in charge. It is indispensable but not always reliable. Kahneman has shown the many ways our System 1 can trap us. The nice coach does not sufficiently engage his/her System 2 and may consequently be found wanting.

Six perspectives for an integrated coaching supervision approach I have found six interconnected perspectives (physical, managerial, psychological, political, cultural and spiritual) to be particularly useful in my work as a coach and as a coaching supervisor.8 While some of these perspectives are covered one way or another in much coaching supervision and supervision training, others are sometimes either superficially explored or ignored completely. For example, concerning the physical perspective, I found somatic methods not unusual among coaches and supervisors. These help supervisees become more conscious of their bodies and physical sensations. ‘Somatic intelligence’9 sometimes evokes this awareness of our body and the mind-body connection. However, and more prosaically, the physical perspective should also include, in my view, taking active care of our health and fitness. This involves in particular regular physical exercise around all fitness components and healthy nutrition, which are surprisingly missing in habitual coaching supervision. A fitness regimen includes taking the time to recuperate and to rest. The cultural perspective is often left out. This deprives the coach or the coaching supervisor of acquiring the habit of challenging and enlarging worldviews. Sunstein’s research reveals ‘the immense importance of diversity, not necessarily along demographic lines, but in terms of ideas and perspectives’ (2015). Cognitive diversity (alongside constructive dissent) promotes two things that institutions need: creativity and innovation (Rosinski 2003). Effective coaching supervision cannot afford to miss this chance to help clients to go beyond limiting norms, values and assumptions; to discover new behavioural and cognitive options; and to embrace increasing complexity for greater creativity. Moreover, coaching from a cultural perspective is also an effective approach to overcome the immunity to change phenomenon described by Robert Kegan (2009)10. The political perspective is proving again and again illuminating for my executive coachees, who sometimes still view politics as an evil activity that should be eliminated. Through integrative supervision, coaches can become equipped to appreciate why politics in organisations are inevitable and how they can be turned into a constructive form. Coaches acquire tools to help their clients increase their impact while serving others, not just themselves.

See (Rosinski, Global Coaching, 2010) and (Rosinski, Coaching in a Global World, 2014)

See for example (Strozzi-Heckler, 2003)

See also (Rosinski, How to Integrate Nature & Nurture in Coaching, 2016)

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The spiritual perspective is usually part of coaching supervision, notably through the popular notion of mindfulness11. Mindfulness means ‘maintaining a moment-by-moment awareness of our thoughts, feelings, bodily sensations, and surrounding environment.’ Mindfulness also ‘involves acceptance, paying attention to our thoughts and feelings without judging them— without believing, for instance, that there’s a “right” or “wrong” way to think or feel in a given moment. When we practice mindfulness, our thoughts tune into what we’re sensing in the present moment rather than rehashing the past or imagining the future.’12 Being fully present is increasingly important to maintain our effectiveness and even our sanity, when our smartphones make it so tempting for us to be distracted. Finding meaning, deriving purpose and appreciating life could also involve explorations that are not part of standard coaching supervision. These include: l Adopting the sunflower strategy: turning resolutely toward the light by appreciating the miracles of the day13 l Dealing with adversity: mustering courage and developing resilience14 l Existential exploration: learning from the great philosophers to address the ultimate concerns of the human condition that we share15 l Clarifying our position vis-à-vis societal issues and ethical dilemmas l Raising our level of consciousness16 The supervisor can engage in these conversations with a combination of humility, empathy and wisdom. She can encourage the coach to continue to keep faith in the human constructive potential despite inevitable setbacks and without ignoring the shadow side. The supervisor can help the coach to discern what can be changed for the better and focus on effective ways to make purposeful progress happen. The managerial perspective concerns down-to-earth areas such as time management, personal organisation, project management and more generally practices aimed at increasing results and productivity. This perspective relates to metrics and scorecards to appraise results and gauge productivity. The well-known Situational Leadership model17 is part of this perspective: it is useful in helping leaders adapt their style to the situation and consider possibilities they might otherwise overlook. Coaching supervisors are usually familiar with managerial models. However, this may not be true for supervisors coming to coaching from psychotherapy. The psychological perspective is obviously part of standard coaching supervision since this activity originated from the psychotherapeutic approach. Having a healthy and mature ego, an OK-OK attitude, engaging with clients in a constructive, benevolent and fluid fashion are indispensable conditions to be a legitimate coaching supervisor and to be an effective coach.

See for example (MacKenzie, 2013)

http://greatergood.berkeley.edu/topic/mindfulness/definition accessed on 14 January 2016. “Though it has its roots in Buddhist meditation, a secular practice of mindfulness has entered the American mainstream in recent years, in part through the work of Jon Kabat-Zinn and his Mindfulness-Based Stress Reduction (MBSR) program, which he launched at the University of Massachusetts Medical School in 1979.” 13