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Information & Advice
We listen and support you to navigate your options.
As trusted leaders in aged care for 70 years, we pride ourselves on listening closely, and working with you to find out what would really make a difference to your life. When you’re a member of the ACH Group community, you benefit from being part of a large organisation offering an array of integrated services that support you to live well as you age. If you’ve started thinking about what you might need in the future to help you live a good life, or you need services now, our friendly, experienced staff are on hand 7 days a week to assist you to navigate your options.
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Our friendly staff are here to answer any questions you may have.
Call 1300 22 44 77 between 7.30am–6pm (CST), 7 days a week or send us a message at achgroup.org.au/contact Or read more at
achgroup.org.au/ information-and-advice
Aged Care Navigator Service
Don’t know where to start or what support is available? Want someone to help you with the leg work? If you need some hands-on help, Aged Care Navigator can assist with: - Finding and navigating your options to achieve the right solutions - Offering information about how to access and make the best of home support services - Planning for the future including alternative accommodation options - Facilitating pathways to residential care - Understanding the financial implications and completing the paperwork - Advocacy to access supports and services - Dealing with complex situations and where family may not be closely involved - Supporting families at a distance or who are time poor.
Payment Options
CHSP HCP CF
Smart Technology Advisory
Live safely and independently at home with the help of Smart Technology. Our Smart Technology Occupational Therapists will match the latest technology to your needs, and our coaching service makes sure you get the most out of your device. Technology can assist to connect you with family and friends online, prompt and remind, automate or voice activate household appliances or give you confidence to get out and about. For people living with dementia, technology can support memory, safety and brain health.
Payment Options
CHSP HCP CF
Dementia Advisory
Concerned about a family member who has dementia or memory loss? Worried about your own memory? ACH Group’s Dementia Advisory can support you, your family member or friend with: - Getting a diagnosis and accessing services - Staying healthy and living well while dealing with the challenges of dementia - Coping with changes to your independence and relationships - Modifying your home and routines to make life easier - Using technology to aid memory, independence and safety - Practical ideas and solutions to everyday challenges - Securing reliable and dependable supports and services - Education in managing the symptoms of the disease and changes in behaviour - Keeping you connected to your community - Planning for the future.
Payment Options
CHSP HCP CF
Social Work
Are you going through a difficult time or need help understanding a recent change in your life? Our social worker can provide professional support and guidance with: - Helping you work through and understand complex situations - Counselling to assist you to adjust to health issues, through grief and loss or with future planning - Advice and mediation to support you to discuss your care with family - Advocacy to help you access and connect with other services.
Payment Options
CHSP HCP CF
Your options explained.
Finding support to continue to live the life you want to live can sometimes be confusing and it’s not always easy to understand what is available and how to access it.
CHSP < Look for this icon HCP < Look for this icon
Commonwealth Home Support Program (CHSP)
An ‘entry level’ program which gives you access to basic support services such as help around the home, assistance with shopping, respite, allied health, access to social activities and more. ACH Group can help to access these government subsidised services, even lodging a referral for an assessment from My Aged Care on your behalf. See page 40 for further information.
Home Care Packages (HCP)
When you need more support, a Home Care Package gives you access to a ‘package’ of services. There are four levels of packages to meet your individual needs. Dedicated care managers will work with you and your support network (if appropriate) to design and deliver a range of services to meet your needs and help you to get the most out of your package. When you choose a Home Care Package with ACH Group, you will have peace of mind that you can remain living independently at home, with the right support, delivered by a reputable provider with fully vetted and trustworthy staff.
Retirement Living
If you are looking to downsize to a more manageable lifestyle, ACH Group has a range of retirement living units in desirable and convenient locations close to public transport, shops and community facilities nearby. Read more on page 28 and 41.
Residential Care
If you require a safe and secure place to continue to live well, ACH Group has eight residential care homes each with their signature features, supported by registered nurses, allied health specialists, lifestyle and hospitality staff and specifically trained Care Workers. Read more on page 41 and 34.
No package, no worries!
If you don’t want to wait or are not eligible for a Home Care Package, we can still help you. ACH Group offers a customer funded option where you can pay privately for services. You may also like to ‘top up’ your government subsidised services.
CF < Look for this icon
