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Official Newsletter for airports and airport business partners
The voice of Asia-Pacific Airports
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ACI Asia-Pacific Events
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31 March 2015 Feature Airport Members Tonga Airports Limited
Feature World Business Partners Members
Highlights Regional Director Presented at Two Major Industry Events ASEAN Aviation Summit & the HIVE More‌ ACI Asia-Pacific Regional Assembly will Host ACI Airport Service Quality (ASQ) Award Ceremony Next Month in Jordan More‌
Market Insight Consultants
ACI Asia-Pacific Official Publication
APEX Safety Review Conducted at Queen Alia International Airport More… ACI Asia-Pacific Welcomes New World Business Partners Members More… Regional Office Staff Movement
ACI Events
More…
Industry News •
Australia - BNE launches trial of Australia’s first Digital Departure Card Brisbane Airport
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Australia – Melbourne Airport's February passenger traffic results Melbourne Airport
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Australia – Sydney Airport welcomes WHSmith in exciting new retail announcement Sydney Airport
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Bahrain – Enabling works kick-off on the airport modernization program Bahrain International Airport
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Hong Kong – Airport Tenants Commended for Concerted Green Efforts Hong Kong International Airport
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Maldives – Signing ceremony for the relocation of existing buildings, construction, repair & renovation of temporary facilities to facilitate for the construction of new passenger terminal at INIA Maldives Airports Company Ltd
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UAE – Abu Dhabi International Airport sees 21.5% increase in traffic for February 2015 Abu Dhabi International Airport
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UAE – Passenger traffic at DXB tops 5.9 million in February Dubai Airports
ACI Asia-Pacific Executive Board
President Dennis Chant
First Vice President Seow Hiang Lee
Feature Stories Regional Director Presented at Two Major Industry Events - ASEAN Aviation Summit & the HIVE
Second Vice President Kerrie Mather
Regional Director of ACI Asia-Pacific, Mrs. Patti Chau has been actively representing airports in the Asia-Pacific region and spoke at two major industry events recently. At the ASEAN Aviation Summit held in Langkawi, Malaysia from March 18 – 19, Mrs. Chau joined expert panel to discuss on the topic “Going Green” and presented initiatives taken by Asia-Pacific airports to reduce aviation’s carbon emissions in particular highlighting the Airport Carbon Accreditation programme.
The Summit was an inaugural event held alongside the “LIMA 15”, the 13th Langkawi International and Aerospace Exhibition. The theme of the Summit was “The Future Landscape of ASEAN Aviation”.
Second Vice President PS Nair
Secretary Treasurer Emmanuel Menanteau
On March 25 – 26, Mrs. Chau attended the First International Operational Readiness and Airport Transfer (ORAT Conference), the HIVE, which was organised by Oman Airports Management Company.
At the opening session, Mrs. Chau presented on “State of the Industry and Co-operation and Co-ordination for Efficiency”. She outlined the market overview in the Middle East and Asia-Pacific region, highlighted specifically the exciting growth markets out of the regions and elaborated how ACI is working with other stakeholders to ensure efficiency and an overall better passenger experience at the world’s airports.
Immediate Past President Tan Sri Bashir Ahmad Abdul Majid
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ACI Asia-Pacific Regional Assembly will Host ACI Airport Service Quality (ASQ) Award Ceremony Next Month in Jordan Top performing airports will be recognized for their achievements on customer services at the ACI Airport Service Quality (ASQ) Award Ceremony, to be held in conjunction with the 10th ACI Asia-Pacific Regional Assembly, Conference and Exhibition, April 27 – 29, 2015 in Dead Sea, Jordan. Earlier in February, ACI World has announced the recipients of the 2014 ASQ Awards, the awards which recognize and reward the best airports in the world based on results of the ASQ passenger satisfaction surveys conducted throughout the year. The ASQ Awards are presented in four categories: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement. In the Best Airport by Region category, the top 5 airports in Asia-Pacific are Seoul Incheon Airport, Singapore Changi Airport, Beijing Capital International Airport, Haikou Meilan International Airport and New Delhi Indira Gandhi International Airport. The top 5 airports in Middle East are Amman Queen Alia International Airport, Abu Dhabi International Airport, Tel Aviv Airport, Doha International Airport and Dubai International Airport. In the Best Airport by Size categories, among the 25 airports named in the 5 different size categories, 19 are from the Asia-Pacific region. Langkawi International Airport is the Best Airport in Asia-Pacific with fewer than 2 million passengers per year while Kolkata Airport and Amman Queen Alia International Airport are named as the Best Improvement Airport in their respective regions. In commenting on the 2014 ASQ Awards results, ACI Asia-Pacific Regional Director, Mrs. Patti Chau said, “I wish to congratulate the top performing airports in the 2014 ASQ Awards, in particular, airports from the Asia-Pacific and Middle East regions. All participating airports should be proud, for they have demonstrated dedicated efforts in delivering excellent customer service and commitment to exceed passengers’ expectations. It is our pleasure to welcome all the ASQ winners to Dead Sea, Jordan where the ASQ Award Ceremony will take place, in conjunction with our 10th Regional Assembly and Conference.” For further information about ASQ, please visit http://www.aci.aero/AirportService-Quality/ASQ-Awards. >> Back to Top
Regional Director Patti Chau
APEX Safety Review Conducted at Queen Alia International Airport An ACI APEX in Safety Review was conducted in Queen Alia International Airport (QAIA) in Jordan from February 22 – 26. ACI first launched the APEX in Safety programme in 2012, it is a peer review program aimed at improving aerodrome safety, where safety reviews are conducted by safety review teams comprising representatives from fellow airports. To broaden the spectrum of experience and expertise of the safety review team, these safety assessors are often joined by experts in aerodrome standards and operations from ICAO and government regulators from other countries. Upon receiving the request from a member airport for a safety review, ACI will organize and send a safety review team to the airport. APEX reviews are usually completed in one or two weeks depending on the size and complexity of the airport layout. A written report recommending safety enhancements is submitted to the host airport usually within four weeks after the on-site review. The safety review team for QAIA comprises the following members: • Mr. Danny Boutin, ACI World • Mr. Michael Moschopoulos, Athens International Airport S.A. (ATH) • Dr. Awad Awad Mohamed Khireldin, Cairo International Airport • Mr. Ørnulf Rønningen, Oslo Airport Gardermoen • Mr. Jürgen Wächtler, Hamburg Airport • Mr. Kelvin Burnell, Dubai International Airport The team was very impressed by the knowledgeable and dedicated staff at QAIA, they are attentive to details and determined in delivering good customer service and ensuring operational safety. These all added up and made the single-runway facility an airport of choice in the Middle East region. To further enhance safety, the airport is planning a series of investments in equipment and infrastructure. For example, four new fire trucks will be added in 2015 to ensure that the airport has the capability to respond quickly to emergencies. “I wish to congratulate all the staff from QAIA for the availability, rigorous hard work and their commitment on making every effort to become a safety model in the region. I salute their professionalism and welcome them in our great circle of the APEX community”, said Danny Boutin, Manager, APEX in Safety, at ACI World. If you would like to host a safety review at your airport or participate in a review as a safety assessor, please contact SL Wong, Senior Manager Technical & Industry Affairs, ACI Asia-Pacific at sl@aci-asiapac.aero.
Danny Boutin, ACI World (left) presenting a declaration of commitment to safety to Nicolas Claude, COO of Queen Alia International Airport. >> Back to Top
ACI Asia-Pacific Welcomes Business Partners Members
New
World
ACI Asia-Pacific Regional Office is pleased to welcome three companies recently joined as Asia-Pacific World Business Partners Member. ACI Asia-Pacific Official Publication
Regular Member, Avisure - Avisure aims to provide the aviation industry with the world's best products, processes, research and expert advice to ultimately reduce the occurrence of bird strike and establish a benchmark in the industry that encourages a global proactive approach to bird strike management. For more information, please visit www.avisure.com.
Affiliate Member, Parsons - Parsons, celebrating 70 years of growth in the engineering, construction, technical, and professional services industries, is a leader in many diversified markets with a focus on defense/security, industrial, and infrastructure. Parsons delivers design/design-build, program/construction management, and other professional services packaged in innovative alternative delivery methods to federal, regional, and local government agencies, as well as to private industrial customers worldwide. For more about Parsons, please visit www.parsons.com.
ACI Events
Affiliate Member, Exelis - Exelis is a top-tier, global company represented in over 50 countries throughout Europe, the Americas, the Middle East, Africa, and the Asia-Pacific region. With a proud legacy of providing defense and security systems to both international military and civilian customers, Exelis is an industry leader delivering advanced technologies and information-based networks and solutions. For more information, please visit www.exelisinc.com. For further information about the WBP Program, please contact Yulim Lee, Manager, Member Services & Events at Yulim@aci-asiapac.aero.
Aviation Employment Opportunities
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Regional Office Staff Movement Mr. HJ Jung from Incheon Airport has finished his secondment with the Regional Office on March 31, 2015. HJ joined ACI Asia-Pacific in October 2013 and during his 18-month secondment, HJ helped in various projects including the planning and successful execution of the World Annual General Assembly in Seoul in 2014 . Taking this opportunity, the Regional Office would like to thank HJ for his contributions and wish his very best in his future endeavours. >> Back to Top To read previous issues of ACI Asia-Pacific Biweekly Newsletter, please click here. To subscribe/ unsubscribe, please click here. Members are welcome to send company news to ACI Asia-Pacific Communications Team for publishing in the newsletter. Tender news received from airport members will be emailed to WBP members of this region.
ACI Asia-Pacific Region Unit 13, 2/F, Airport World Trade Center, 1 Sky Plaza Road, Hong Kong International Airport, Hong Kong www.aci-asiapac.aero