Business, Finance and Leadership

Roles suitable

This apprenticeship would be suitable for an individual who works as a Manager in Children’s Residential Care or as a Children, Young People and Families Manager in the Community in a range of settings in local authorities, within health organisations, educational and early years settings or children’s centres, as well as a wide range of private voluntary and community organisations.

Benefits and progression

By undertaking this apprenticeship an individual will be able to progress their own continual professional development that will ensure direction, alignment and commitment to children, young people and families with a focus on excellence in their practice and improved performance overall.

Accounts / Finance Assistant Level 2

Roles suitable

This apprenticeship would be suitable for an individual in a junior role working within an accounts team who completes basic bookkeeping processes, possibly including day ledgers, invoicing, reconciliations, cash and data entry.

Benefits and progression

By undertaking this apprenticeship, the individual will gain the AAT level 2 qualification and will be able to progress onto the AAT level 3 qualification / Assistant Accountant level 3 apprenticeship to further develop their accounting skills.

Assistant Accountant Level 3

Roles suitable

This apprenticeship would be suitable for an individual who is involved in assisting in the day to day financial activities such as data entry to month end management accounts and / or year-end financial statements. In addition, the individual may find themselves involved in regulatory financial requirements for the HMRC such as the completion of VAT returns.

Benefits and progression

By undertaking this apprenticeship, the individual will gain the AAT level 3 qualification and will be able to progress onto the AAT level 4 qualification / Professional Accounting Technician apprenticeship level 4 to further develop their accounting skills.

Business Administrator Level 3

Roles suitable

This apprenticeship would be suitable to an individual who is working within an office environment where they are processing data, using a variety of IT and CRM systems, communicating with customers and / or stakeholders, booking appointments and possibly financial duties.

Benefits and progression

By undertaking this apprenticeship, the individual will gain valuable skills and knowledge of business fundamentals, effective stakeholder and project management as well as excellent interpersonal skills that will support their teams and organisation. The progression route for the individual could be to work towards a team leader or other first line management positions.

Team Leader or Supervisor Level 3

Roles suitable

This apprenticeship would be suitable to an individual who is working in a first line management role who wants to further develop their leadership skills and improve their workplace performance.

Benefits and progression

By undertaking this apprenticeship, the individual will develop a range of essential management skills they can apply in their workplace, understand management theories to support their own practice and to build leadership capabilities to motivate teams and drive business.

Operations or Departmental Manager Level 5

Roles suitable

This apprenticeship would be suitable for an individual who is responsible for duties such as; creating and delivering operational plans, managing projects, leading teams, managing change and financial and resource management. Responsibilities could also include talent management, coaching and mentoring. Suitable job roles may include: Operations, Regional, Divisional or Department Managers and specialist managers.

Benefits and progression

By undertaking this apprenticeship, the individual will develop into a stronger leader with a range of essential management skills that they can apply in their workplace such as understanding of management theories, conflict resolution and to build leadership capabilities to motivate teams and drive business further.

Coaching Professional Level 5

Roles suitable

This apprenticeship would be suitable for an individual who throughout their day-to-day role has the responsibility for coaching and mentoring others. Such roles could consist of: Business Coach, Career Coach, Coach, Coaching Practitioner, Coaching Professional, Leadership Coach, Performance Coach, Systemic Coach, Team Coach, Wellbeing Coach.

Benefits and progression

By undertaking this apprenticeship, the individual will develop the necessary knowledge, skills and understanding to effectively coach others within an organisational. They will also have the opportunity to further develop communication and language as well as personal and professional strengths. The individual could progress further within their coaching practice and/or into roles that are supported by a coaching approach and culture, and onto other higher level coaching qualifications.

Customer Service Practitioner

Level 2

Roles suitable

This apprenticeship would suit an individual working in a junior customer service role which would include: dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Benefits and progression

By undertaking this apprenticeship, the individual will develop excellent customer service skills and behaviours as well as product and / or service knowledge. They will also understand the relevant legislation and regulatory requirements as well as gaining confidence when dealing with their customers and being able to provide them with a quality experience. The individual can progress onto the Customer Service Specialist level 3 apprenticeship.

Customer Service Specialist Level 3

Roles suitable

This apprenticeship would suit an individual who’s job role consists of acting as a referral point for dealing with more complex and technical queries or complaints from customers. They will have an expert knowledge of their companies’ products and/or services.

Benefits and progression

By undertaking this apprenticeship, the individual will develop their business strategy knowledge and further enhance the customer experience. They will develop an in depth understanding of internal and external customer behaviour and what drives loyalty, retention and satisfaction. They will also have the skills to analyse information to provide customer insight to their business. The individual can look to progress to a supervisory or management position within the customer service sector.

I found being on the course fun and interesting. The training provider made the sessions very interactive and It was nice to have discussions with the group and understand how other schools work. My tutor was very approachable, supportive and helpful.

Marie Maduro, School Business Manager

School Business Professional Level 4

Roles suitable

This apprenticeship would suit an individual who works within a school setting who performs a role which is unique to schools, such as administering and managing the financial, site and support services within the school context and provide essential support to school leadership teams, implementing their financial and business decisions.

Benefits and progression

By undertaking this apprenticeship, the individual will enhance their professional development by being able manage school resources more efficiently and effectively, evaluate the nature of school business operations within the school setting and gain specialist expertise in leading support services.

I.T Solutions Technician Level 3

Roles suitable

This apprenticeship would suit an individual who works as a: Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk, Technical Service Support or Software Support Technician.

Benefits and progression

By undertaking this apprenticeship, the individual benefits by being able to work independently by taking responsibility and initiative as appropriate. They will also be able to demonstrate standard business courtesies and professional ethics when working effectively with customers, clients, and users and demonstrate a productive and organised approach to their work. Progression for the individual would be to a higher level qualification within the IT sector.

Facilities Services Operative

Level 2

Roles suitable

This apprenticeship would suit an individual who works supporting hard facilities management functions such as maintenance and engineering, and soft facilities management such as cleaning, catering, front-of-house logistics and/or post-room services in a range of environments such as schools, residential developments and commercial properties, hospitals or retail centres and industrial locations.

Benefits and progression

By undertaking this apprenticeship, the individual will develop the skills to work efficiently and professionally with a high degree of competence. Progression would be to undertake the Facilities Management Supervisor level 3 apprenticeship.

Levels

Level 2 is designed for new entrants

Level 3 assumes prior achievement at level 2 or previous study/work in relevant subject area

Levels 4 and 5 are higher level programmes designed for those already working in the sector and looking to develop their skills up to and including degree level.

Coming soon

• Facilities Management Supervisor Level 3

• Children, Young People and Families Practitioner (Community) Level 4

Details of these apprenticeships can be found on our website