BML323 - TRAINING DELIVERY by Andrew Clegg

BML323: Designing, Developing and Delivering Training Materials

Training Delivery

Dr Andy Clegg

Learning Outcomes At the end of this session you should be able to: §  Iden3fy the cri3cal elements of successful training delivery focusing on pre/during and post training delivery §  Reflect on underpinning theory and relate it to learner-centred training delivery §  Iden3fy and reflect on the key a?ributes of a successful trainer capable of delivering effec3ve, engaging and high impact training §  Apply prac3cal 3ps that can be used to facilitate effec3ve training delivery

Training Delivery Ac<vity 1: •  What are the key areas to consider when considering training delivery? •  Iden3fy key considera3ons – pre, during and a-er your training event

Pre-Sessionâ&#x20AC;¦

Training Delivery: Pre-Session Key considera<ons:   What is the context for the training?   Budget   Is your pedagogy ﬁt for purpose?   Training mode / numbers?   In-house or external training delivery?   Training venue and available facili@es [wi-ﬁ]   Who is providing co-ordina@on and event support?   What is the goal of the training session/intended learning outcomes?

Training Delivery: Pre-Session Key considera<ons:

•  Who is your audience? •  Access and special requirements? •  Why is the audience there? •  Have they paid to be there? •  Do they want to be there? •  How long is the session running for? What @me does it start and ﬁnish? •  How does the training relate to PRDP/HRD?

Training Delivery: Pre-Session Key considera<ons: •  Organisa@onal engagement with the training vision/strategy •  Promo@ng the training opportuni@es •  Booking and co-ordina@on (is it convenient and easy?)

Training Delivery: Pre-Session

Training Delivery: Pre-Session Key considera<ons:

•  Promo@ng the training opportuni@es •  Booking and co-ordina@on •  Par@cipant communica@ons and event joining instruc@ons – do the par@cipants know how to ﬁnd you?

•  Link to recep@on/arrival? / visitor permits •  Catering

Training Delivery: Catering Catering:

•  Dietary requirements – how are you collec@ng this informa@on in advance?

•  Frequency and @mings throughout the event

•  Talk to catering (in-house/external) about your requirements

•  Where will the catering be located? •  Don’t under-es@mate it’s importance!

‘don’t provide Scottish water at a local procurement event in the South Downs’

Training Delivery: Pre-Session Advantages of Catering:

Making the eﬀort has a signiﬁcant Apprecia@on impact on morale/ mo@va@on

Useful opportunity to Feedback get feedback on training

Threat: Quality/Delivery

An opportunity Give the [focus on a cost-eﬀec3ve solu3on] for networking Networking between par@cipants

par@cipants a AVen@on change to get a Span break / reboot

Training Delivery: Pre-Session Key considera<ons:

•  Promo@ng the training opportuni@es •  Booking and co-ordina@on •  Par@cipant communica@ons and event joining instruc@ons – do the par@cipants know how to ﬁnd you?

•  Link to recep@on/arrival? / visitor permits •  Catering requirements / dietary needs •  Pre-course exercises to par@cipants? •  External engagement – guest speakers

Training Delivery: Pre-Session Key considera<ons:

•  IT requirements/logins •  Available facili@es/rooms (data projects/white boards) •  Permissions e.g. for video/photographs •  Monitoring and evalua@on

Training Delivery: Pre-Session Ac<vity 2: â&#x20AC;˘â&#x20AC;Ż What are the key pre-session elements of your event?

Duringâ&#x20AC;¦

Training Delivery: During Key considera<ons:   Arrive early to ‘set-up shop’   Allow 3me to overcome any issues/complica3ons   Calm yourself / get in the right frame of mind   Set-up the room to your requirements

Training Delivery: Room Layout

Training Delivery: During Key considera<ons:   Arrive early to set-up shop   Set-up the room to your requirements   Is the catering in place?   Clear signage / toilets   Air condi3oning / room temperature   Check wiﬁ – equipment; wiﬁ logins

Par@cipants should walk into a room that is ready to go – they

should never see you seang up!

Training Delivery: During Kicking Oﬀ - the welcome:   Be ready to greet people when they arrive   Shake hands / ﬁrst impressions   Registra@on / name badges (e.g. Eventbrite registra@on tool) /

paperwork comple@on   Refreshments   Your details / business card – establish your creden@als!   Toilets

Training Delivery: During Kicking Oﬀ – the ﬁrst 10-15 minutes:   Housekeeping   Introduc@ons – make sure everybody knows who everybody is

(networking opportuni@es) / name badges / tent cards   Share the overall aims and learning outcomes of the training

session   Establish the individual learning outcomes each par@cipant

wants to get from the training/link to their own professional development/business goals   Ice-breaker

Training Delivery: Ice-breakers When to use an icebreaker:   Morning openers: to get an event oﬀ to a posi@ve (and fun)

start, to stress the values of the group - openness, candor, friendliness, support, etc.   ANer lunch wakeups: to help the group transi@on back into the

mee@ng/learning environment   Rejuvena<on energizers: when the group is fading, geang

bored, or overloaded with informa@on   Calming dissension or tension relievers: when the group

seems to be coming apart at the seams, break the stress

Training Delivery: Ice-breakers Choosing an icebreaker:   How much <me you have?: most icebreakers are short but

some may require more @me; repor@ng out and discussing the lessons learned adds to the @me   Size of the group: some icebreakers work best in small groups;

others require more people   Room setup: the size and format of the room may inﬂuence

which icebreakers you use   Theme/Relevance: can you @e the icebreaker to the theme of

the training session so there is iden@ﬁed value/relevance?

Training Delivery: Ice-breakers Choosing an icebreaker:   Need for supplies/materials: make sure you have what you

need; paper, ﬂipcharts, tape, 3x5 cards, etc.   Small prizes: people like to “win” and get recognized with

small prizes

Training Delivery: During Delivery:   Keep to @me – use a session plan / @me sheet   Structured and progressive learning ac@vi@es

Training Delivery: During Structured and Progression: Skills Session Model

Introduction

Show

Show & Tell

Check for Understanding

Practice

Conclusion

McArdle, G. (2007) Training Design and Delivery, ASTD Press, USA.

Training Delivery: Scaffolding

Give Time to Talk

Pre-Teach Vocabulary

Pause, Ask Ques@ons, Pause, Review

Tap into Prior Knowledge

Show and Tell

Use Visual Aids

Scaï¬&#x20AC;olded Learning

Try Something New

Training Delivery: During Learning Styles Dance

Experiential Learning/Reflective Practitioner CB1 Employability! Model Outcom

Concrete Experience Creative process working with a choreographer, experiencing, engaging directly with professionals, learning new knowledge, placements

Sharing/Engaging Deepening subject knowledge, contextualising sharing what has been learnt with other through teaching workshops, doing, employer engagement and testing out responses to plans

Repetition/Rehearsal

Analysing/Reflective Observation/Sharing Group work, discussing, interpreting, watching, doing

Repetition/Rehearsal Applying/Abstract Conceptualisation/Honing Skills Implementing Experience/ Active Experimentation Taking the studio learning into the theatre, conceptualising, production of publicity literature, posters, programmes, lighting plans

Refining, creating, liaising, reviewing, interpreting

Repetition/Rehearsal

[Adopted from Kolb, 1984]

Childs, C. and Clegg, A. (2016) Dance Maps Employability Journeys, presentation to the HEA Strategic Enhancement Project Dissemination Conference, Birmingham, 11th February.

Training Delivery: During Delivery:   Keep to @me   Structured and progressive learning ac@vi@es   Direct ac@vi@es to encourage engagement   Make sure that everybody has a chance to contribute to the

discussion   Re-aﬃrm the learning outcomes and business case consistently

(where appropriate)   Flexibility – ability to cut/add ac@vi@es if the need arises

Training Delivery: During Delivery:   Choose an appropriate media   PowerPoint / Prezi   Flip charts   Videos   Internet   Workbooks

What are the respec@ve pro’s and con’s of each media/learning tool?

Training Delivery: During Delivery – Finishing Up:   Assessment or test requirement   Reﬂect on the overall learning outcomes of the day and how

they have been achieved   Reﬂect on individual learning outcomes that were iden@ﬁed at

the start   Any ques@ons   Where next?   Session evalua@on and related paperwork   Thank you/reminder of your contact details

Training Delivery: During Ac<vity 3: â&#x20AC;˘â&#x20AC;Ż What are the key sessional (during) elements of your training event?

Afterâ&#x20AC;¦

Training Delivery: After Follow-up for delegates:   Thank you email – reminder of key themes   Circula@on of any notes/workshop ac@vi@es   Training evalua@on   Cer@ﬁca@on   Next steps   Links to online resources/further training and networking

opportuni@es

Training Delivery: After Follow-up:   Reﬂec@on on the delivery / ‘reﬂec3ve prac33oner’   What went well?   What did not go well and why?   Note changes and amendments   Repor@ng back to HR department and/or client

Training Delivery Ac<vity 4: â&#x20AC;˘â&#x20AC;Ż What are the post-sessional elements of your training event?

The Trainerâ&#x20AC;¦

Trainer Profiles Ac<vity 3: •  Iden3fy the a?ributes of a successful and eﬀec3ve trainer

Trainer Profiles: Effective Trainers Key a[ributes:   Excellent communica@on skills   Conﬁdence and passion in the subject material   Organisa@onal skills   Pa@ence   Good listening skills   Pa@ence   Flexibility   Tidiness in appearance

Trainer Profiles: Effective Trainers Key a[ributes:   Relate business needs to training / meet the requirements of

the client/talk their language   Build trust with the par@cipants   Ability to demonstrate empathy and rela@onship building   Ability to engage with par@cipants and get them to contribute

independently   Ability to reﬂect on training and accept cri@cism   Time management – keeping to schedule

Training Delivery: The Basics Ac<vity 4: •  What items would you put in your toolbox?

Summaryâ&#x20AC;¦

Training Delivery: The Basics Key a[ributes:   Make learning fun – use diﬀerent training methods to engage

par@cipants in a variety of diﬀerent ways and keep them interested!   Use humour   Use a[rac<ve packing and professional looking resources – a

good ﬁrst impression that communicates value   Encourage par<cipa<on and par<cipant reﬂec<on – learn by

doing!   Build self-esteem and self-eﬃcacy – build-up the self-

conﬁdence of par@cipants

Training Delivery: The Basics