FAQ 2016 AW EDITION
Acropshere │ Futuristic Athleisure Apparel M
+886926277403 Oliver Yen
Mail acrosphere.co@gmail.com
Web www.acropshere.co
IG
FB
Add Fude st., Taipei, Taiwan.
acrosphere.tw
acrosphere.co
About Wholesale Deal
P. 1
About Wholesale Deal What's your wholesale process? Here is our process outline.
How much is the deposit? When do I pay them? 40% deposit, and the other 60% as final payment. The agreement will be valid once the 40% deposit has been confirmed. Before we deliver your order, we will inform you to pay the 60% final payment. Once the final payment has been confirmed. We will deliver your parcel.
What is the MOQ (minimum order quantity)? The minimum order value is 400 USD. The friendly MOQ will be variation sometimes, due to the fabric stocking amount and combined orders amount. Quality and honesty is our first option. We will make sure everything reaches our qualified standard, rather than taking more orders. Don't worry, we will confirm everything with you before placing your order.
When is deadline for order submission? Deadline for order submission: Apr 22 (Fri) 2016, include 40% deposit payment.
About Wholesale Deal
P. 2
How do I pay? There are two ways: PayPal/ Remittance.
PayPal: It’s a better way to pay if you do not have a Taiwan bank account. Transfer payment to PayPal account: acrosphere.tw@gmail.com * Payment must include transaction fee.
Remittance: please indicate your company name as reference. Name of Bank: Bank of Taiwan Branch Name: Xinhu Branch Bank Address: No.188, Xing’ai Rd., Neihu Dist., Taipei City 114, Taiwan. Account No: 270007008923 Swift code: BKTWTWTP270
Please note, additional transaction fee might be charged from your bank or PayPal. Acrosphere does not responsible for this. Please contact your bank to see the transaction fee rate, or click here to see PayPal‘s merchant rate: www.paypal.com/tw/webapps/mpp/paypal-fees-table
About Wholesale Deal
P. 3
What is your additional service? A.
Well-packaged of each product, including price tag, wrapper bag. Ready to sale.
B.
Authorized free use of Acrosphere’s photos, look book, logos and other.
C.
Free post cards, business cards, catalog and others will be packed together with your parcel.
D.
Reach the first news, event, product launch. So you can share them with your customers.
E.
Long term customer service, we are pleased to help you with any inquiries during sales.
F.
Faulty exchange within 7 days from the date you receive your parcel.
* Collaborative stockist and online shop only.
About Delivery
P. 4
About Delivery How much is the shipping fee? The shipping fee is calculated by weight, volume weight and destination. We will calculate by your order quantities, and indicated in the agreement. You can choose to prepaid or collect your shipping fee. Please note. Shipping fee must be paid by the person receiving the parcel, and charged by the shipper, Acrosphere only act on behalf.
How long will the shipping take? 4-10 working days. From Taiwan to Hong Kong. 4-10 working days. From Taiwan to China. 7-14 working days. From Taiwan to Japan. 7-14 working days. From Taiwan to Korea. 10-17 working days. From Taiwan to US. 13-18 working days. From Taiwan to UK. 10-16 working days. From Taiwan to German. 10-16 working days. From Taiwan to France. Excluding public holidays and the duration of customs inspection. However, there are many uncertainties may shorten or longer the working days. Such as public holidays, customs inspection, weather, unexpected accident etc.
Will my parcel be charged customs and import charges? In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Acrosphere has no control over these, and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. Contact your local customs office for more information.
About Delivery
P. 5
How long will it take to ship my order? After payment and order details has been confirmed, the order will be shipped at the end of July or at the end of August. To make sure you get your parcel on time in the right season. Please help us to confirm the detail on time.
Who is your delivery carrier? 順豐速運 S.F. Express: http://www.sf-express.com/tw/tc/ 中華郵政 Chunghwa Post EMS (Express Mail Service): http://www.post.gov.tw/
How can I track the delivery of my orders? There will be tracking number on your invoice.
If your parcel carrier is S.F. Express 順豐速運, please visit here: http://www.sf-express.com/tw/tc/
If your parcel carrier is Chunghwa Post 中華郵政, please visit here: http://postserv.post.gov.tw/webpost/CSController?cmd=POS4011_1&_ACTIVE_ID=22 5&ID=1231492073014
We can also check it for you, just free to contact us anytime.
What if I get a faulty or incorrect item? As soon as you discover a fault, please contact us directly, exchange is only available within 7 days from when the product was received. Please contact us with:
The faulty item's name and number.
A description of the fault.
A photo of the fault. (As clear as possible)
We'll get back to you as soon as we can. Please note. Damage during transport is responsible for the shipping company.
About Product
P. 6
About Product What's the advantage of Acrosphere's product?
Unique style: Years of development experience in design, adhere to the unordinary.
High quality: Carefully selected fabrics, attention to detail, strict quality control.
Function value: Water resistant, light, perspiration, and other functions series.
Limited stock: Adhere to variety of small amount of clothes, each style of clothes remain rare.
Who are the potential users of Acrosphere? 20-35 years old, young and energetic male. Live in the city facing rapid changing life rhythm. They need styled wears which suit for multi-occasions, functional, and also express their unique personal taste. They might be stylist, hair styling, design, dance, art-related professions. They pay attention from outside to inside. Don't follow traditional path, create their own way and live it with their believing attitude.
Which occasion suits Acrosphere's wear? From morning to night, Acrosphere suits most of your life moment in your living city. e.g. chasing bus in the morning, have lunch with co-workers, Cycling in suburb, hang out with friends, jogging after dinner, night time clubbing, with functional and styled clothes, it’s easy to switch different moment in your life, and without changing clothes. Acrosphere is here to make the best performance of menswear.
Can I see the products in person before taking orders? You’re welcome to make an appointment with us, and visit us in Taiwan, Taipei. If you’re not able to travel, due to our extremely friendly MOQ policy, you may order a small quantity in the first time, to try your customers taste. Contact us directly. We'll always be glade to help.
Others
P. 7
Others I would like to order a massive quantity (1000pcs up), what's the price? Contact us directly with following information:
The item’s name and number.
The quantity of each item.
Special need
We'll get back to you with quote as soon as we can.
I would like to order customized product, what can I do? We also provide ODM (own designing & Manufacturing) service, please contact us directly with following information:
The item’s type and style, better with pictures as reference.
The item’s SKU, size chart and other details. As clear as possible.
The quantity of each SKU.
Special need.
We'll get back to you with quote as soon as we can.
I would like to buy the authorized use of your style. What is the price? The price will differ due to the types of authorization, forever and temporary. Please contact us directly with following information.
The item's name and number.
The type of authorization, forever or temporary, also offer the authorized duration if you choose temporary.
Others
P. 8
Special need.
We'll get back to you as soon as we can.
CONTACT US NOW! It’s always happy to hear from you!
顏
宇苹
Miss Oliver Yen
Mobile
+886 926 277 403
Web
www.acrosphere.co
FB
www.facebook.com/acrosphere.tw
IG
www.instagram.com/acrosphere.co
acrosphere.co@gmail.com
ACROSPHERE - Futuristic Athleisure Collection