24/07/2018
Admin and Customer Service Diploma Level 3 - Adams Academy
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Admin and Customer Service Diploma Level 3 ( 7 REVIEWS ) 656 STUDENTS
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In a business to ourish customers feedback is extremely essential and to make sure customers are dealt with appropriate means and measure one needs rst to learn o ce administration and customer skills which are very critical in the line of business. In this course, you will take in the essential abilities, learning, and data about o ce organisation and client bene t. You will gure out how to recognise what regulatory strategies to be incorporated into your business. This is a progression of exchanges about managerial, and client bene t bolster. It will also help you understand that how massive scale associations are overseen. Also, you will have the capacity to take in the structures and goals engaged with directing of administrator collaborator and client bene t.
Why Should You Choose Admin and Customer Service Diploma Welcome back! Can I help you with anything? Level 3 https://www.adamsacademy.com/course/admin-and-customer-service-diploma-level-3/
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Admin and Customer Service Diploma Level 3 - Adams Academy
Internationally recognised accredited quali cation 1 year accessibility to the course Free e-Certi cate Instant certi cate validation facility Properly curated course with comprehensive syllabus Full-time tutor support on working days (Monday – Friday) E cient exam system, assessment and instant results Access to the course content on mobile, tablet or desktop from anywhere anytime Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.
Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our quali cations to your Resume and make yourself worthy in the competitive job industry.
FAQs Who is this course for? There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.
Is this course accredited? Yes, this course is accredited by IAO and CPD Quali cation Standards.
If I take the course, how will I be assessed? Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.
Does this course include exams? Yes, this course includes exams.
How can I achieve my certificate? Once you successfully pass your exam you can obtain your certi cate of achievement either in PDF or hard copy format, or both, for an additional fee. Certi cates are also available as e-certi cates.
Is there any charge for certification? Yes, there is an additional charge for the certi cation service. Certi cates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certi cates are ordered at the same time, the cost is £10. E-certi cates are available from your learning portal completely free of charge.
Can anyone validate my certificate through your website? Yes, there is a unique code issued for every certi cate and anyone can validate your certi cate by using this code through our website.
Are there any prerequisites for the course? There are no prerequisites for this course and it is open to everyone.
How long until I receive the course confirmation details? Once you purchase a course your account will be set up within 48 hours Welcome back! and Can Iyou helpwill youreceive an email with anything? with your account details.
https://www.adamsacademy.com/course/admin-and-customer-service-diploma-level-3/
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Admin and Customer Service Diploma Level 3 - Adams Academy
For how long do I have access to the course? You will have access to the course for one year following purchase.
What support do you offer? We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.
COURSE CURRICULUM
Admin Support
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
00:30:00
Administrative Management
Module One – Getting Started
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Admin and Customer Service Diploma Level 3 - Adams Academy
Module Two – Why Your O
ce Needs Administrative Procedures
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
Module Six – What to Include in Your Binder (I)
01:00:00
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share O
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
ce Procedure Guide
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
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Admin and Customer Service Diploma Level 3 - Adams Academy
Module Eight – Tools to Fight Procrastination
01:00:00
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills Course for Administrator Level 2- Activities
00:00:00
Customer Service Skills
Understanding Customer Service
00:17:00
Identifying Customer Expectations
00:06:00
Providing Excellent Customer Service
00:07:00
Focusing on the Customer
00:08:00
Customer Service and the Telephone
00:08:00
Handling Complaints
00:12:00
Enduring Stress
00:13:00
Customer Relations and Dealings
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors) Welcome back! Can I help you with anything?
00:30:00
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Admin and Customer Service Diploma Level 3 - Adams Academy
Module Five – Transactional Analysis
Module Six – Why are Some Customers Di
01:00:00
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Di
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
cult
cult Customer
Customer Service: Telephone Etiquette
Module One – Getting Started
00:30:00
Module Two – Aspects of Phone Etiquette
01:00:00
Module Three – Using Proper Phone Language
01:00:00
Module Four – Eliminate Phone Distractions
01:00:00
Module Five – Inbound Calls
01:00:00
Module Six – Outbound Calls
01:00:00
Module Seven – Handling Rude or Angry Callers
01:00:00
Module Eight – Handling Intero
01:00:00
Module Nine – Handling Voicemail Messages
01:00:00
Module Ten – Methods of Training Employees
01:00:00
ce Calls
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Admin and Customer Service Diploma Level 3 - Adams Academy
Module Eleven – Correcting Poor Telephone Etiquette
01:00:00
Module Twelve – Wrapping Up
00:30:00
Customer Relationship Management
Customer Relationship Management
00:10:00
What CRM Is and Who It Serves
00:15:00
Checklist for Success
00:15:00
Requirement Driven Product Selection
00:15:00
Considerations in Tool Selection
00:15:00
Strategies for Customer Retention
00:15:00
Building the Future
00:15:00
Homegrown vs. Application Service Provider
00:15:00
Evaluating and Reviewing Your Program
00:15:00
The Development Team
00:15:00
Microsoft O
ce Word
Module One – Getting Started
00:30:00
Module Two – Opening
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Document
01:00:00
Module Five – Basic Editing Tasks
01:00:00
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Admin and Customer Service Diploma Level 3 - Adams Academy
Module Six – Basic Formatting Tasks
01:00:00
Module Seven – Formatting Paragraphs
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Styles
01:00:00
Module Ten – Formatting the Page
01:00:00
Module Eleven – Sharing Your Document
01:00:00
Module Twelve – Wrapping Up
00:30:00
Microsoft O
ce Powerpoint
Module One – Getting Started
00:30:00
Module Two – Opening PowerPoint
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Presentation
01:00:00
Module Five – Working with Text
01:00:00
Module Six – Formatting Text and Paragraphs
01:00:00
Module Seven – Adding Pictures
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Transitions and Animations
01:00:00
Module Ten – Setting Up Your Slide Show
01:00:00
Module Eleven – Showtime!
01:00:00
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Admin and Customer Service Diploma Level 3 - Adams Academy
Module Twelve – Wrapping Up
Microsoft O
00:30:00
ce Excel
Module One – Getting Started
00:30:00
Module Two – Opening Excel
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Worksheet
01:00:00
Module Five – Viewing Excel Data
01:00:00
Module Six – Building Formulas
01:00:00
Module Seven – Using Excel Functions
01:00:00
Module Eight – Using Quick Analysis
01:00:00
Module Nine – Formatting Your Data
01:00:00
Module Ten – Using Styles, Themes, and E ects
01:00:00
Module Eleven – Printing and Sharing Your Workbook
01:00:00
Module Twelve – Wrapping Up
01:00:00
00:00:00
00:30:00
Recommended Reading
Recommended Reading: Admin and Customer Service Diploma Level 3
Mock Exam
-
Mock Exam- Admin and Customer Service Diploma Level 3
Final Exam
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-
Admin and Customer Service Diploma Level 3 - Adams Academy
Final Exam- Admin and Customer Service Diploma Level 3
00:30:00
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LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE
115
NUMBER OF UNITS
2
NUMBER OF QUIZZES
3 DAYS, 20 HOURS
Instructors M S KHALED
656 STUDENTS ENROLLED
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Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816
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OUR STUDENTS SAY.. Course content are awesome! Greatest An extremely helpful and informative course I had this time. course, especially in conjunction with quiz and video tutorial.
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