Call centre & customer service training level 2 - Adams Academy

27/04/2018

Call Centre & Customer Service Training Level 2 - Adams Academy

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Call Centre & Customer Service Training Level 2 ( 7 REVIEWS ) 303 STUDENTS 

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CURRICULUM

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Learn the right skills to succeed in Call Centre & Customer Service

A Call Center Customer Service Representative is the rst point of contact many customers have with a company. These individuals are responsible mainly for taking orders, logging customer complaints and concerns, and explaining details about a product or service. If you want to improve your customer service skills then this course is suited to meet your need. Call Center Customer Service Representatives must perform various tasks to ensure the successful daily operations of a call center. They might interact with customers in a variety of ways, such as in person, on the phone or through live chat. Some Call Center Customer Service Representatives who Welcome back! Can I help you take customer orders might even be involved with processing payments. A Call Center Customer with anything? Service Representative must be knowledgeable about the products or services their company provides and have the ability to explain these in detail.

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https://www.adamsacademy.com/course/call-centre-customer-service-training-level-2/

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27/04/2018

Call Centre & Customer Service Training Level 2 - Adams Academy

This course has multiple modules structured to improve your customer service skills and make you an indispensable member of your call center.

Why Should You Choose Call Centre & Customer Service Training Level 2 Internationally recognised accredited quali cation 1 year accessibility to the course Free e-Certi cate Instant certi cate validation facility Properly curated course with comprehensive syllabus Full-time tutor support on working days (Monday – Friday) E cient exam system, assessment and instant results Access to the course content on mobile, tablet or desktop from anywhere anytime Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.

Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our quali cations to your Resume and make yourself worthy in the competitive job industry.

FAQs Who is this course for? There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited? Yes, this course is accredited by IAO and CPD Quali cation Standards.

If I take the course, how will I be assessed? Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams? Yes, this course includes exams.

How can I achieve my certiﬁcate? Once you successfully pass your exam you can obtain your certi cate of achievement either in PDF or hard copy format, or both, for an additional fee. Certi cates are also available as e-certi cates.

Is there any charge for certiﬁcation? Yes, there is an additional charge for the certi cation service. Certi cates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certi cates are ordered at the same time, the cost is £10. E-certi cates are available from your learning portal completely free of charge.

Can anyone validate my certiﬁcate through your website? Yes, there is a unique code issued for every certi cate and anyone can validate your certi cate by using this code through our website. Welcome back! Can I help you

Are there any prerequisites for the course? https://www.adamsacademy.com/course/call-centre-customer-service-training-level-2/

with anything?

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Call Centre & Customer Service Training Level 2 - Adams Academy

There are no prerequisites for this course and it is open to everyone.

How long until I receive the course conﬁrmation details? Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course? You will have access to the course for one year following purchase.

What support do you offer? We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

COURSE CURRICULUM

Call Centre & Customer Service Basics

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Module One – Getting Started

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