Customer service skills online training- Adams Academy

03/07/2018

Customer Service Skills Online Training - Adams Academy

LOGIN

HOME / COURSE / CUSTOMER SERVICE / VIDEO COURSE / CUSTOMER SERVICE SKILLS ONLINE TRAINING

Customer Service Skills Online Training ( 9 REVIEWS ) 438 STUDENTS 

HOME

CURRICULUM

REVIEWS

Customers are what drive your businesses. It is due to their demands that you get to have a pay check. But with emerging competition, you need to be able to provide the best customer experience in order to retain them. With this Customer Service Skills Online Training course you can now achieve this task. In order to do this, you start out rst by understanding customer service, identifying their expectations, and ways to provide excellent customer service. Following these you will learn to focus on your customer needs, before moving onto ways to provide great service through good telephone skills. The course will also address ways for you to handle complaints from customers, and given that this could be a stressful task, ways to appropriately tackle them will also be discussed. Given the video format of the course, it is quite easy and straightforward to understand. So get this course today, and master your customer service skills now.

Why Should You Choose Customer Service Skills Online Training Internationally recognised accredited quali cation 1 year accessibility to the course Free e-Certi cate https://www.adamsacademy.com/course/customer-service-skills-online-training/

Welcome back! Can I help you with anything?

 1/11

03/07/2018

Customer Service Skills Online Training - Adams Academy

Instant certi cate validation facility Properly curated course with comprehensive syllabus Full-time tutor support on working days (Monday – Friday) E cient exam system, assessment and instant results Access to the course content on mobile, tablet or desktop from anywhere anytime Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.

Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our quali cations to your Resume and make yourself worthy in the competitive job industry.

FAQs There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.

Yes, this course is accredited by IAO and CPD Quali cation Standards.

Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Yes, this course includes exams.

Once you successfully pass your exam you can obtain your certi cate of achievement either in PDF or hard copy format, or both, for an additional fee. Certi cates are also available as e-certi cates.

Yes, there is an additional charge for the certi cation service. Certi cates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certi cates are ordered at the same time, the cost is £10. E-certi cates are available from your learning portal completely free of charge.

Yes, there is a unique code issued for every certi cate and anyone can validate your certi cate by using this code through our website.

There are no prerequisites for this course and it is open to everyone.

Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

Welcome back! Can I help you with anything? You will have access to the course for one year following purchase. https://www.adamsacademy.com/course/customer-service-skills-online-training/

2/11

03/07/2018

Customer Service Skills Online Training - Adams Academy

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

COURSE CURRICULUM

Understanding Customer Service



Understanding Customer Service



00:17:00



Identifying Customer Expectations



00:06:00



Providing Excellent Customer Service

