TRANSITION To Civilian Life
Find Your Purpose
American Workplace
Successful Transitioning Stories
Veteran Transition Handbook
Liberty Station
100th Anniversary
Midway Magic
Legacy of American Heroes
Is the Military the Third-Party in Your Relationship?
VETERANS fighting PTSD
Resources & Support
MENTAL HEALTH
V Vol. 6 • Number 2 • February 2023 SAN DIEGO M A G A Z I N E
2 WWW.SanDiegoVeteransMagazine.com / February 2023 www.SanDiegoVeteransMagazine.com San Diego Veterans Magazine A Veterans Magazine by Veterans for Veterans Resources Support Transition HEALTH Community Voted 2020, 2021 & 2022 Best San Diego resource, support magazine for veterans, transitioning military personnel, active military, military families & veteran organizations
WWW.SanDiegoVeteransMagazine.com / February 2023 3 https://mobiusmobility.com info@mobiusmobility.com Partner Up to Pay Down Credit Card Debt Your accountability buddy has arrived! Get a low intro APR when you transfer a credit card balance to a Navy Federal cashRewards, GO REWARDS® or Platinum credit card. Let us help you shed debt! Navy Federal is insured by NCUA. © 2023 Navy Federal NFCU 14204 (1-23) Transfer Today Visit navyfederal.org/BToffer to take advantage of these special offers. 14204_NFCU_BalanceTransfer_5_HP4C_8x5-0625_Jan2023.indd 1 12/20/22 9:45 PM
www.SanDiegoVeteransMagazine.com
Welcome to San Diego Veterans Magazine!
SDVM is a veteran-focused magazine throughout ALL San Diego & Southern California. It serves to assist all veterans, active military as well as their spouses and families.
It is the leading veteran magazine emphasizing resources & support and focusing on topics and issues facing today’s veteran community. SDVM focuses on resources, support, community, transition, mental health, inspiration and more...
The content is the driving force behind our magazine and the connection it makes with our veterans, service members, military families, and civilians.
The magazine is supported by the city of San Diego and a distinguishing list of veteran organizations & members, resource centers, coalitions, veteran advocates, and more. We are honored to share the work of so many committed and thoughtful people.
Despite all the challenges, our team has upheld their focus and let not one opportunity go to provide resources and support to our veterans & military personnel.
On behalf of our team, we wanted to take this moment to say THANK YOU to the readers and our military-veteran community for supporting our magazine. With that support we aim to make a difference and continuing to make a profound impact on the quality of life for our veterans, military personnel and their families.
If you want to catch up on the current and past issues, please visit: www.sandiegoveteransmagazine.com/archives
Mike Miller
Editor-In-Chief
mikemiller@sdvetsmagazine.com
www.sandiegoveteransmagazine.com
Publisher Editor-In-Chief
Mike Miller
Monthly Columns
What’s Next Transition
Eve Nasby • Kristin Hennessy
Human Resources
Paul Falcone
Veterans in Business
Barbara Eldridge
Successful Transitioning Stories
Dr. Julie Ducharme
Risky Business
Hadley Wood
Franchise Frontline
Rhonda Sanderson
Real Talk: Mental Health
Hope Phifer
PTSD: Reclaiming Control
Robert ‘Bob’ Cuyler, PhD
TLC Caregiving
Kie Copenhaver
Art & Healing
Amber Robinson
Legal Eagle
Kelly Bagla, Esq.
Family Law
Tana Landau, Esq.
Midway Magic
David Koontz
Veterans Chamber Commerce
Joe Molina
Contributing Writers
Wounded Warrior Project
Raquel G. Rivas, WWP
Disabled American Veterans
San Diego Veterans Coalition
Veteran Association North County
(In-House) Correspondents
Holly Shaffner
CJ Machado
4 WWW.SanDiegoVeteransMagazine.com / February 2023 San Diego Veterans Magazine 9528 Miramar Road, #41 San Diego, CA 92126 (858) 275-4281 mikemiller@SDVetsMagazine.com
San Diego Veterans Magazine is published monthly. Submissions of photographs, Illustrations, drawings, and manuscripts are considered unsolicited materials and the publisher assumes no responsibility for the said items. All rights reserved
EDITOR’S LETTER
WWW.SanDiegoVeteransMagazine.com / February 2023 5
INSIDE THE ISSUE 8 Midway Magic: Legacy of American Heroes 10 Liberty Station - 100th Anniversary 12 Coast Guardsman to Golf Legend 14 Facts Surrounding Valentine’s Day 18 Real Talk: Third-Party Relationship 20 PTSD: Reclaiming Control - Why Me (Part 2) 22 Arts & Healing - Power of Music 24 TLC Caregiving: Relationships 27 Veterans Association of North County 28 Real Estate Guide 29 San Diego Veterans Coalition 30 Patriot Assist Spotlight 32 What’s Next - Find Your Purpose 34 Business for Veterans - CRM 38 Military Experience - Career Asset 40 Veteran Transition Handbook 41 Making the Transition 42 Human Resources - American Workplace 44 Successful Transitioning Stories 46 Franchise Frontline 48 Risky Business: Toxic Love 49 #MeToo Movement 50 Legal Eagle - Love your Business 52 Legally Speaking - Divorce & Support 54 Veterans Chamber of Commerce - VA Loans 58 Careers in Law Enforcement 60 Military to Police Office
FEBRUARY
6 WWW.SanDiegoVeteransMagazine.com / February 2023 WWW.SanDiegoVeteransMagazine.com / MAY 2022 33 FREE Consultation Call us to get started (619) 7879-1839 www.agingwellpartners.com FREE Consultation Call us to get started (619) 789-1839
HONOR OUR VETERANS!
Invest in the future of Miramar National Cemetery
Hundreds of veterans, active duty military, families, businesses, and the public have invested in the future of Miramar National Cemetery.
Thanks to their generous contributions
The Miramar National Cemetery Support Foundation sponsors:
• Miramar National Cemetery Memorial Amphitheater
• The Avenue of Flags
• Veterans Tribute Tower & Carillon
• Annual Veterans Memorial Services
• Annual Veterans Day Observances
• Coordinates Veterans Memorial Monuments
Honor our past, present, and future military veterans!
Send your donation, today, to the Miramar National Cemetery Support Foundation
All contributions are fully tax deductible.
Help the Foundation Support Miramar National Cemetery.
Please go to www.miramarcemetery.org and click on “Donate Now” for information about how you can donate to the Miramar National Cemetery Support Foundation.
WWW.SanDiegoVeteransMagazine.com / February 2023 7
Preserving the Legacy of American Heroes
The first American combat troops, 3,500 Marines from the 9th Marine Expeditionary Brigade based in Okinawa, Japan, arrived in South Vietnam in March 1965 to protect a U.S. air base in Da Nang. It was a start of a long and costly fight that saw more than 58,000 U.S. servicemembers killed and another 150,000 wounded over the next 10 years.
It was the first war in which the United States ultimately failed to meet its objectives, and also the first time America failed to welcome home its veterans as heroes.
This year, the country commemorates the 50th anniversary of the official end of the Vietnam War. It’s estimated that of the 3 million American men and women who actually served in Vietnam, less than 1 million are still alive today.
In an effort to preserve the histories of Vietnam veterans, the United States of America Vietnam War Commemoration office in Washington D.C. has spent the last several years conducting oral interviews around the country.
“One of the best ways to preserve their legacy is to record their experiences first hand,” said Mark Franklin, chief of the history and legacy branch of the commemoration office. “The viewer or listener will better appreciate the veterans’ service and sacrifice, and ensure their legacy endures for future generations.”
Franklin and his commemoration team spent a week at the USS Midway Museum recording interviews with 20 museum volunteers who are also veterans of the Vietnam War.
“History is more properly retrieved if it includes the views, memories, explanations of those who experienced it, not just from the reports and writings of those who research, but did not experience, then relate the events,” said Glen Sparrow, a Midway docent who deployed to Vietnam on the guided-missile destroyer USS Goldsborough (DDG-20) in the mid-1960s as the ship’s navigator.
“I think oral history helps round out the story of the past,” said Steve Cross, who deployed to Vietnam on the USS Frank Knox (DDR-742) in 1967 as the anti-submarine warfare officer “A story,
at times, can tell of an individual caught up in the forces of history. When veterans tell their story, it helps future generations understand what changed and what stayed the same.”
The commemoration office has interviewed hundreds of Vietnam veterans since the project began 10 years ago. Franklin and his team are in the process of preparing them for the Library of Congress Veterans History Project.
“Written history is important for future generations, but, by its nature, unless it’s autobiographical, is distant and sanitized,” said Phil Eakin, the navigator on the USS Higbee (DD-806) in 1972 when it was bombed by a North Vietnamese MIG 17 while operating in the Gulf of Tonkin. “Oral history provides a record of somebody who was there. Oral history, even in transcribed form, is of more value to a researcher and more interesting to the casual consumer than a compiled record of events.
The commemoration office was established in 2012 under the secretary of defense with the purpose of
8 WWW.SanDiegoVeteransMagazine.com / February 2023
Glen Sparrow
Steve Cross
thanking and honoring Vietnam veterans and their families. Recording oral histories is just one of the programs aimed at commemorating the services and sacrifices of Vietnam veterans.
“The vast majority of our veterans are very proud of their service, regardless of how the public viewed the conflict,” said Franklin, a retired U.S. Army colonel. “The most important lesson we can take from these oral histories is that we should never blame the warrior for the war.”
For the Midway volunteers, the interviews were the opportunity to not only chronicle their own experiences during their time in Vietnam, but to add to the war’s overall narrative and better inform those who have never served in the uniform of the nation.
“Most people in this country have little or no experience with military service,” said Cross, a Midway volunteer docent. “A few photos of distressed veterans paint an unfair picture of the millions of Vietnam veterans who are quietly successful and major contributors in their community. Telling our stories helps refocus nonveterans on the overwhelming success of our military citizens.”
“While recollections, some 50-years removed from the actual events, are subject to memory loss or modification, they can also provide ground truth,” said Eakin, one of Midway’s volunteer librarians. “That is why it is important to collect oral histories from veterans.”
Once the interviews are finalized for the Library of Congress, they will remain in perpetuity for current and future generations of historians, researchers and students of history.
“Among the 845 interviews we have conducted since I began this project in 2013, the veterans we interviewed on the Midway were some of the most articulate and insightful,” said Franklin. “The interviews were instructive, sometimes difficult to hear, and in every case, genuine and authentic.”
For those interested in becoming a USS Midway Museum volunteer, more information along with the volunteer application can be found at: www.midway.org/give-join/volunteers.
WWW.SanDiegoVeteransMagazine.com / February 2023 9
www.midway.org/give-join/volunteers volunteers@midway.org www.midway.org
LIBERTY STATION
Liberty Station, formerly San Diego’s Naval Training Center (NTC), is celebrating its 100-year anniversary in 2023 with curated programming and events rooted in naval tradition. The mission of Liberty Station’s Centennial celebration is to honor the property’s contributions to the San Diego community, preserve the unique history of the former NTC and share it with Liberty Station businesses, the wider community and the larger military network. Today, as one of the city’s top destinations for dining, arts and entertainment, Liberty Station provides a portal to the past, an experience for the present and a promise for the future.
The property was originally dedicated as the Naval Training Station in 1923. In 1944, the Secretary of the Navy changed the facility’s name to Naval Training Center (NTC) following the addition of schools to the center. Through its 60 years of operation, the NTC served as home to 1.75 million graduating recruits and 1 million graduating A and C school sailors. In 1942, the property reached its wartime peak of 33,000 personnel during World War II and the following year, the first women joined the training center. While the NTC was originally 235 acres, it expanded in 1993 to 550 acres to house 300 buildings and approximately 3 million square feet of open space.
After the NTC’s closure in 1997, the historic portion of the property was registered by the National Park
Service and is now listed on the National Register of Historic Places. This prestigious designation preserved 49 historic buildings constructed between 1921 and 1949. In 2001, the Corky McMillin Companies broke ground on Liberty Station as it’s known today. San Diego’s rich history made an impact on the development of new buildings and the adaptive reuse of the onsite historic naval buildings, with architectural influences of the 1920’s Spanish Colonial Revival style being seen throughout.
Today the property houses a variety of facilities and businesses including 51+ restaurants (majority locally owned), 30+ retail shops, 30+ resident artists, four hotels, eight schools, The Rock Church, 27 holes of golf (including miniature), 380,000 square feet of office space and a performing art center opening in 2024.
With the adaptive reuse of the buildings, some areas of the station were intentionally refurbished to serve a similar purpose in their modern-day revivals, like the Liberty Public Market which was once the Naval Dining Hall, or the 9-hole par three golf course developed from the Sail Ho Golf Course created to be a recreational activity for Naval recruits. A luxury movie theater, THE LOT, now occupies the NTC’s Luce Auditorium, which opened in 1942 for NTC recruits and their dates to watch live theater performances. THE LOT’s design preserves the building’s original oak stage and exposed concrete proscenium, where the curtains once hung.
10 WWW.SanDiegoVeteransMagazine.com / February 2023
Liberty Station kicked off its Centennial celebration in early 2023 through the unveiling of billboards, banners and signs. This Centennial signage was developed with the intention to juxtapose historic photos with modern-day photos, capturing the success of the adaptive reuse project that transformed the grounds from the NTC to Liberty Station. Centennial artwork by Liberty Station resident artist, Joe Pisano, will also be on display in Liberty Station’s Command Center (2640 Historic Decatur Road, San Diego, 92106) featuring a sevenpanel piece, “The Art of Immortalizing Heroes.” Paying tribute to the Armed Forces of the USA from WWI to the Global War on Terror, the piece is comprised of seven Panels depicting World War I, World War II, The Korean War, Vietnam Conflict, The Global War on Terrorism, Unsung Heroes and Funeral Honors. The piece also features a corrugated wall highlighting The Freedom Wall and The Vietnam Wall and was created with 100,000 drywall screws, one thousand Dog Tags, 3,800 wooden stars and approximately 2,000 participants including Veterans, Active Duty and Reservists and nearly 1500 children and special needs adults.
Pisano enlisted in the U.S. Navy Reserves in September 1999. He is currently the Operations Chief for Regional Maintenance Command San Diego and has served for 22 ½ years of faithful and loyal service to the U.S. Navy Reserves. Accolades include The Don Diego Award and the People’s Choice Award and most importantly, Pisano is credited for his efforts in saving the lives of our Veterans struggling with PTSD and suicidal ideation.
To further commemorate the property’s rich military history and honor those who trained at the NTC, Liberty Station is gathering anecdotes and images from those who have served or family member(s) of those who served at the NTC to be featured on their social media channels as part of the Tell Us your NTC Story campaign. Should you or anyone you know have a story to share about their time at the NTC, please reach out to 100libertystation@crowepr.com!
To learn more about how Liberty Station will continue to honor the property’s historical roots, San Diego’s military community and showcase businesses during its Centennial year, please visit 100libertystation.com and follow along on Instagram at @libertystation for updates on Centennial events as they are announced.
WWW.SanDiegoVeteransMagazine.com / February 2023 11
Sports Heroes Who Served: From Coast Guardsman to Golf Legend
By David Vergun , DOD News
Although his claim to fame happened decades ago, ardent golfers of any age know the name Arnold Palmer. He is considered one of the greats. He won 62 PGA tour titles from 1955 to 1973, making him one of the top five golfers of all time.
Many, particularly the older generation, know about Palmer the golf legend, but here is some of the story about Palmer, the Coast Guardsman.
Palmer, born in 1929, attended Wake Forest College in North Carolina on a golf scholarship. In 1950, his close friend and roommate Bud Worsham was killed in an auto accident.
Worsham’s death affected Palmer deeply, he told Richard A. Stephenson, a historian with the U.S. Coast Guard Auxiliary, Feb. 28, 2013.
12 WWW.SanDiegoVeteransMagazine.com / February 2023
Coast Guard Petty Officer 3rd Class Arnold Palmer is seen at Pinehurst Country Club, N.C., competing in the North and South Amateur Golf Championship, April 20, 1953, while on leave from the 9th Coast Guard District Auxiliary in Cleveland, Ohio.
Photos by: U.S. Coast Guard
Palmer couldn’t focus on his studies and decided he needed a change from the academic venue. So, in 1951, he joined the Coast Guard.
“I thought it was a great outfit that specialized in saving lives,” he told Stephenson.
He served in the Coast Guard from 1951 to 1954.
After basic training at Cape May, New Jersey, which is still the basic training center for all enlisted Coast Guard recruits today, Palmer received nine-month orders to serve as a lifeguard for the center’s recruits. While there, Palmer also taught the recruits physical education, including judo and how to use force when necessary.
His next duty station was at the 9th Coast Guard District Auxiliary, Cleveland, Ohio, working at the Cleveland East Pierhead Lighthouse, which looks out over Lake Erie. While there, he was assigned as a photographer taking military ID card photos for all the Coast Guardsmen in the district.
At the end of his enlistment, Palmer returned to Wake Forest to complete his studies. Regarding his golf course legacy, it is one for the history books.
“I’m very proud of the fact that I was in the Coast Guard,” Palmer told Stephenson, regarding his time in service. “I think it’s a wonderful outfit. Young people need the kind of training in one of the military outfits.”
Join Us for Our 4TH Annual Golf Tournament
at Singing Hills Golf Resort. The 18 Hole Oak Glen Championship Course, with its dramatic scenery and elevation changes, is sure to provide the perfect backdrop for an exciting day of golf!
Your participation will help us raise funds to adopt dogs, train them to become psychiatric service dogs, then place them with post 9/11 veterans with invisible wounds.
SheltertoSoldier.org | 760-870-5338
To learn more about our event, or to purchase tickets/reserve a foursome, please visit: bit.ly/STSGolf4
PRESENTED BY
With Sponsors
Friday
April 21, 2023
WWW.SanDiegoVeteransMagazine.com / February 2023 13
“The knowledge that I gained, the maturity that I gained in the Coast Guard made me a better person,” he continued.
“The military isn’t just about restrictions, it’s a learning experience and it’s very important that young people have that opportunity to learn and to know themselves a little better, and I think the military helps put that in the right perspective.”
The tournament will be hosted at the beautiful Singing Hills Golf Resort at Sycuan
Media Partners
Valentine’s Day
Impress your Valentine’s Day sweetie with an encyclopedic knowledge of the facts surrounding this quintessential day of love that’s been around since Roman times.
Surely, someone so well versed in the day must also know a thing or two about actual amore.
14 WWW.SanDiegoVeteransMagazine.com / February 2023
Valentine’s Day - February 14
Dying for Love
Theories abound on the origin of Valentine’s Day, but the most popular dates back to 270 A.D and the reign of Roman Emperor Claudius II. Seems Claudius didn’t want men marrying during wartime because he believed single men fought better. Bishop Valentine took exception and performed secret nuptials anyway. Claudius found out, jailed Valentine and had him executed on Feb. 14. From jail the holy man wrote a love letter and signed it “From your Valentine” and greeting card industry cheered.
First Speed Dating
In the Middle Ages, young men and women picked names out of a box to see who would be their Valentine. Then they would wear the names pinned to their sleeves for a week. This lead to the expression “to wear your heart on your sleeve.”
The Chocolate Connection
Doctors in the 1800s routinely advised patients pining for lost love to eat chocolate to calm themselves. Later in the century Richard Cadbury produced the first box of chocolates for Valentine’s Day. Today, no fewer than 35 million boxes of chocolate are sold each Valentine’s Day.
More than $1 billion in chocolate is bought in the United States alone.
Not just a U.S. Holiday
Besides the United States, Valentine’s Day is celebrated in Canada, Mexico, United Kingdom, France, Australia, Denmark and Italy.
Japan’s Take
Valentine’s Day was introduced here in 1936 and quickly became popular – with a twist. Because of a translation error, women buy men chocolates on this day to show interest. The men return the favor, if so inclined, on White Day, March 14.
It’s a Good Day for the Roses
Valentine’s Day – along with Christmas and Mothers Day – is huge day for florists. This single day generates sales of $14.7 billion, which is greater than the gross domestic product of several countries.
An estimated 189 million flowers are sold in the United States this day of which about 110 million are roses.
Feb. 14 in History ….
Capt. James Cook killed by natives in Hawaii (1779), Oregon and Arizona admitted to the Union (1859 and 1912, respectively), James Polk becomes first president photographed in office (1848), United Parcel Service formed (1919), the League of Women Voters established (1920), Aretha Franklin recorded “Respect” (1967), Richard Nixon installed a secret taping system in the White House (1971) and Voyager I photographs entire solar system (1990)
WWW.SanDiegoVeteransMagazine.com / February 2023 15
16 WWW.SanDiegoVeteransMagazine.com / February 2023 www.Courage2Call.org Career Resources Available Now Hiring Management and Direct Service Positions - www.mhsinc.org/career-resources
US Navy (1987 – 1993) US Air Force (1993 – 2013)
PTSD treatment can turn your life around. For more information visit: www.ptsd.va.gov/aboutface
WWW.SanDiegoVeteransMagazine.com / February 2023 17
“I’m happier with myself. Having been in therapy, period, has helped me be in a better place now.”
Rogelio “Roger” Rodriguez, Jr
Real Talk: Mental Health
By Clinician Grace Charlton, MA, LPCC, NCC, and Clinical Fellow
Laura Folsom, MA, APCC, NCC
The Steven A. Cohen Military Family Clinic at VVSD, San Diego www.vvsd.net/cohenclinics
Is the Military the Third-Party in Your Relationship?
Relationships can be hard.
When you take two individuals who are already layered and complex, and try to blend their worlds together, it can feel impossible to navigate at times. But despite these challenges, it is something most of us choose to do anyway because the reward usually far outweighs the risk; there are few things that feel as fulfilling, safe, and grounding as being in those connecting moments with our significant other. But it can also feel like a lot of work to get there.
Then, there is an added layer of complexity with being a military couple. The military may be viewed as the “third party” in the relationship and many obstacles create hurdles in military relationships that you don’t typically find in civilian relationships: PCS moves, deployments, training exercises, and various other aspects of the military that some may find destabilizing. This can make many military couples feel lost when trying to understand how best to support their partner.
Even more so, the uncertainty of these hurdles causes stress and tension for many couples, which often manifests itself in other places. Similar conflicts are often heard on repeat: ‘They nag me, they don’t do the dishes, they aren’t helping me with the mental load of the house, I never get anything right, I’m always the bad guy...’ When a couple spends time discussing the correct and incorrect ways of cleaning the dishes, for example, it’s important to stop and get curious about why this is so important. It usually is not really about the dishes at all.
One partner may feel alone when taking on most of the responsibilities of the household, and they want their significant other to be on the same team with them and share the weight. Having someone hold that weight with us can be such a relief and make us feel closer, especially in the face of uncertainty. Or, maybe one partner is feeling that no matter how well they clean the dishes, they always get it wrong, and the criticism is painful, especially coming from the person they love the most.
18 WWW.SanDiegoVeteransMagazine.com / February 2023
Underneath it all, the tension could be caused by the fact that they both are trying to protect themselves from pain, loneliness or even guilt from the destabilization of military life. But when we can get curious and become vulnerable with one another, the tension can begin to melt away.
It is important to always remind yourself that many of your frustrations are shared by your partner. Likely, you both want to build and plan for your future, you both want to spend time together, and you both want to feel like you can support and be supported by the other.
We encourage you to self-explore and share more tender emotions with your partner, and when that happens, communication will begin to land differently. Externalize that “third-party” when you communicate, and remind each other that the two of you are on the same team. Saying “I get so frustrated with duty nights” feels different than saying “I get frustrated when you don’t come home.” Small language shifts can reduce isolation and guilt that often come with the destabilization of military service.
For those couples who are counting down to retirement or the end of service together, there may be connection in making plans that align with your values, such as family, fun and/or freedom. Revisit the values that remind you that this “third party” is not necessarily an added member of your relationship, but merely a passenger on the road to your future. In moments of stress, lean into each other, share your feelings, and remember you’re in this together.
Many of our staff members at the Steven A. Cohen Military Family Clinics at VVSD are veterans or military family members themselves and understand the pressures around the unique challenge’s military couples are faced with daily.
Couples therapy can help navigate the hurdles of military relationships, while also helping individuals maintain connectedness with their partner. Therapy can help us understand that our system is wired for connection and destigmatize the idea of being “needy” when what we’re asking for is absolutely crucial to our happiness and survival.
WWW.SanDiegoVeteransMagazine.com / February 2023 19 Therapy for Veterans, Service Members, and their Families Cohen Clinics provide therapy to post-9/11 veterans, service members, and their families, including National Guard / Reserves. LEARN MORE vvsd.net/cohenclinics 8885 Rio San Diego Dr. Suite 301 OUR LOCATIONS 3609 Ocean Ranch Blvd. Suite 120 CVN Telehealth, face-to-face video therapy available statewide. Coming Soon San Diego Oceanside Los Angeles
PTSD: Reclaiming Control
By: Robert ‘Bob’ Cuyler, PhD Psychologist and Trauma Expert
Why me?
(Part 2 of 2)
Shane is a hospital nurse who has treated COVID patients since 2020. Early in the pandemic, he frequently worked in challenging conditions where he didn’t always have access to the personal protective equipment he needed. He was exhausted, stressed, and very afraid he would bring the virus home to his family. Eventually, nightmares and exhaustion led him to leave the profession of nursing altogether.
We know this phenomenon as burnout, but it doesn’t really give us context to how his chronic stress developed into PTSD.
Shane was an effective, highly skilled nurse through out his career until this point. But these extraordinary circumstances tipped the balance, placing him in unprecedented and oftentimes, little-understood circumstances.
It’s important for us to understand that this is not his fault; his PTSD is due to the highly stressful environment he was exposed to on a daily basis, over a long period of time.
Post-traumatic stress has a long history, but it was recognized formally as a diagnosis only in 1980. Medical professionals began to understand that traumatic events are the core reason for PTSD, not someone’s own weakness.
It’s often thought of as a war-time, military phenomenon. But many more civilians are affected by PTSD than veterans. Sexual assault, witnessing a crime, experiencing violence, natural disasters and vehicle accidents are common sources of civilian trauma.
The COVID pandemic helped us better understand the impact of trauma, and the Centers for Disease Control and Prevention (CDC) says one quarter of Americans report symptoms of a trauma- or stressrelated condition, fueled by illness, death, uncertainty, isolation, financial insecurity, plus social and political upheaval. Medical personnel, law enforcement, and first responders have been experiencing exponentially higher levels of trauma that’s been piled on to their already stressful jobs.
There are two positives that came out of these troubled times: we now have much greater public awareness of the impact of trauma, and there’s less stigma surrounding it.
There’s recognition that someone with PTSD has a medical condition, not a personal failing. And it’s important to pay attention and take care of this just as we would diabetes or asthma.
Insurers and employers have responded with improved access to care. Telehealth care has made it possible to have mental health services in the home and in rural settings. The Veterans Administration announced in January that veterans in crisis can access emergency care without cost in any treatment center, not just VA facilities.
Within the last couple years, options for treating PTSD have also expanded, which is good news for those that live with it. In addition to medication and counseling, a third approach is to consider prescription digital therapeutics that can help you regulate breathing patterns associated with PTSD and panic attacks and gain relief and increased control over stress triggers.
Cuyler is chief clinical officer of Freespira, an FDA-cleared non-medication treatment that helps people with panic and PTSD manage their symptoms by learning how to regulate their breathing. - www.freespira.com
20 WWW.SanDiegoVeteransMagazine.com / February 2023
WOUNDS WE CANNOT SEE
Post Traumatic Stress Disorder does not always allow the affected to seek help. Lend a hand and provide them with methods of help, listen and be a friend.
San Diego Veterans Magazine works with nonprofit veteran organizations that help more than one million veterans in lifechanging ways each year.
Resources.
Resources & Articles available at:
WWW.SanDiegoVeteransMagazine.com / February 2023 21
Support. Inspiration.
San Diego Veterans
can
current and past
At
Magazine you
visit our website for all
articles relating to PTSD, symptoms, and resources.
R
FIGHTING PTSD
E S O U R C E S sandiegoveteransmagazine.com/category/fighting-ptsd
Arts & Healing Arts
for Military Veterans
By Amber Robinson
The Power of Music and My Current Top 5 Jams for Grounding and Healing
The power of music. Few can deny the way listening to music can inspire and motivate. It has the double edged power to elate us and ground us at the same time. It is a time machine that can instantly transport us back to our most memorable or darkest moments with just a few familiar notes.
Music can undeniably put us in much closer touch with our emotions, opening spaces of thought or emotion within us that we could not reach without it. Thus, music can be a powerful healer, assisting us in accessing important, healing memories, deeper levels of self compassion and of self expression. Listening to relaxing music can lower cortisol levels, thus lowering stress, elevated heart rates and blood pressure.
Music and sound has been used for many things since the beginning of time. Even in the bible, it was the sound of God’s voice that spoke the light into being. The Hindus believe slowly chanting the sound “Om” during meditative practice aligns the mind with the breath in what they call “samadhi”. This is an elevated state they believe provides them the focus for spiritual realization.
The possibilities for music and sound in healing are endless. Ancient societies, musicians and even the world of science have discovered just how powerful music is in the way it affects our minds and bodies. Whether you are chanting om, exploring healing frequencies or just driving down the highway singing your face off to Miley Cyrus, music has always been there for us.
Therefore, I have compiled my five most elating, healing, grounding and soul nourishing songs of the moment and why. Enjoy!
1. You and Me, (feat. W. , Darling) by BassnectarThere’s really no other reason I love this song other than the fact that I am falling in love, for quite possibly the first time. My partner originally shared this song with me, he associating it with memories at Burning
Man, me associating it with a future I felt I could almost touch; full of road trips, camping excursions, lots of laughter and a deep feeling of desire and security. This song embodies that wholesome, healing energy of love. Because, from now on, I know it’s just he and I, against the world.
2. Flowers, by Miley Cyrus - Cyrus racked up a recordbreaking 96 million streams on Spottify the day she released her most recent song, “Flowers”. An empowering self-love anthem for the ages, Cyrus’ “Flowers” was inspired by her split from her exhusband, released on his birthday and the video was filmed in the home where he reportedly cheated on Cyrus several times. I’ve listened to it on repeat since its release and haven’t gotten tired of it yet. The song’s consensus is that no matter what, you’ve always got yourself to fall back on and yourself is always enough. In the video she dances wildly with oblivion in a home full of bad memories. If that’s not the epitome of healing, I don’t know what is.
3. It’s Called: Freefall, by Paris Paloma - I discovered Paris Paloma on Instagram reels. Her soft, lilting voice and demure self-harmonies instantly calmed my overstimulated ADHD brain and overwhelmed PTSD brain. It’s an easy song to listen to on repeat because of the inner calm and balance it seems to provide me. The simple, catchy tune and the even catchier and clever lyrics make this song one of my top five healers of the moment.
4. Red Line, Geordie Kieffer - This jam is all about the endorphins for me. From the fast-paced beat to the seemingly drug-laced lyrics, this song is the one I play if I need a right proper car or kitchen dance session. At first listen you may think Kieffer’s song is all about the “live hard, die fast” lifestyle that many American recording artists have glorified in the past. But, in an interview in SwitchBitch Noise Magazine, he recounts discovering the original synth bass line for the song and knew the lyrics had to “hard as f*ck” to keep up with it, “so I guess I just started screaming about the
22 WWW.SanDiegoVeteransMagazine.com / February 2023
accolades and pitfalls of American society, [and] in essence, a macro look at my own micro character defects.” Sounds like therapy to me, Geordie.
5. Sleight Orchestra, Dawn Golden - This one is my end of day or idle weekend day song, It’s steady, lazy baseline and reverb lyrics give it a calming as well as a sort of trippy vibe. The album was released in 2014, but I believe that good music is timeless.
The lyrics are a sad poem, open for interpretation, which, as a poet, I find beautiful:
“Are there stars
That the gods don’t know about?
If there are
We’ll be digging through their pockets ‘til dawn.
Are there lights
Lights that shine for pretty fools like you and me? “
And that does it for this poet’s My Current Top 5 Jams for Grounding and Healing. All songs and artists listed can be found on Spotify, YouTube and in Apple Music.
Give these a listen or make your own healing playlist. It can fulfill whatever emotional state you are in, whether you need to laugh, cry or just have a right proper dance session in the kitchen.
WWW.SanDiegoVeteransMagazine.com / February 2023 23 San Diego Veteran Resources & Organizations available at: www.SanDiegoVeteransMagazine.com San Diego Veterans Magazine A Veterans Magazine for Veterans by Veterans Navigating the resources available to veterans can be confusing, but San Diego Veterans Magazine believes no veteran should have to go it alone. At San Diego Veterans Magazine you can find Veteran organizations and private nonprofits with resources for veterans that can help ease the process of attaining earned benefits, coping with the lasting effects of service-connected injuries and finding programs and services that meet your specific needs. SAN DIEGO Veteran Resources & Organizations
By Kie Copenhaver CSA, RHIA, SHSS, RCFE www.agingwellpartners.com
Relationships
Much has been written about Post-Traumatic Stress Disorder (PTSD) within the military community; and there will likely be further research and new findings about this sometimes hard to pin down social, psychological, and biological condition. The veterans who deal with the challenges PTSD often presents may experience some if not all of the following: having more negative thoughts and feelings than before the triggering event, reliving the event(s) that may have triggered the PTSD (i.e., nightmares and flashbacks), feelings of being on edge or “on guard”, and avoiding people, places and things that remind them of the event or events that triggered the PTSD. These are certainly not the only symptoms, but they are, at present, the four main types of symptoms of PTSD.
Being in a relationship with anyone takes work – good communication skills, the ability for give and take, compassion, an endless supply of love and a good sense of humor. Being with someone who faces the challenges of having PTSD adds additional layers of complexity to a relationship and can often lead to confusion, frustration and anger from the partner. After doing some research, I came across a great resource called “Understanding PTSD: A Guide for Family and Friends” published by the National Center for PTSD. This little gem offers great insight and guidance for family members, friends and loved ones of a person with PTSD, starting with the one thing we, as human beings, often overlook when stressed and overwhelmed – Self-Care! Taking care of your own health – physical and mental – is vital when caring for or being in relationship with someone who has PTSD.
When you are physically and mentally strong, you become a better source of care and love for those around us. Continue doing the things in life that bring you joy. Set healthy boundaries for yourself – this could look like being realistic about how much you are able to do for others without completely depleting your energy. Talk to your friends and loved ones about the challenges you may be facing.
If you don’t feel comfortable sharing with friends or family, considering joining a support group or seeking counselling or therapy from a professional. And if you want an insider’s point of view, check out this website called www.raiderproject.org – the RP Blog contains a piece called “5 Tips for a Healthy Relationship with a Combat Veteran”. The author starts with, you guessed it, self-care. From there, she talks about not taking things too personally, being a safe communicator, remembering to be flexible, and finally, taking one day at a time. Her words are from the heart and may resonate with many partners of veterans, with or without PTSD.
If you are in a relationship with someone who is active military or a retired veteran, the information in this article may sound all too familiar. I urge you to look at this information with new eyes, see if there is something here you may have forgotten or neglected to do for yourself. Read the blog and scour the PTSD resource guide for anything that really speaks to you – and if it’s speaking to you in a rather loud voice, lean in and listen. And if you are just entering a relationship with a veteran, or anyone else for that matter, that may have PTSD, educate yourself so you can better navigate whatever may lie ahead.
“As you grow older, you will discover that you have two hands, one for helping yourself, the other for helping others.”
- Maya Angelou
24 WWW.SanDiegoVeteransMagazine.com / February 2023
RetirementWhat’s Next
CAREGIVING TLC
WWW.SanDiegoVeteransMagazine.com / February 2023 25 Whether your disability is obvious or invisible, Canine Support Teams can help you reclaim your independence. Canine Support Teams is proud to offer the PAWZ for Wounded Veterans program, which provides specially trained service dogs, at no charge , to the brave men and women who have faithfully served our country. caninesupportteams @k9supportteams Apply for a service dog today at www.caninesupportteams.org/pawz Or Call 951.301.3625
26 WWW.SanDiegoVeteransMagazine.com / February 2023 As a partner of the We Honor Veterans Program, Hospice of the North Coast is dedicated to providing optimal end-of-life care to the honored men and women who have fought for the freedom and security of our nation. 2525 Pio Pico Dr., Suite 301, Carlsbad, CA 92008 | www.hospicenorthcoast.org Veterans Program Call 760.431.4100 COM M I T T E D TO VETERANS
Welcome to the Veterans Association of North County
HERE FOR YOU WHEN YOU NEED US
Here you will find several resources, programs, services and opportunities for Veterans, Service Members and their families. Our goal is to be your one stop shop for all things, so don’t hesitate to contact us at any time. Programs and services vary, and include additional information for each. We have two Veteran Services Representatives (VSR) here at VANC, read all about them below in Addtional Services at: (www.vanc.me/services-programs)
OUR MISSION
VANC is a 501(c)(3) non-profit organization created and operated by Veterans as a one-stop resource center for all active-duty military, Veterans, and their families. We centralize services from diverse agencies to assist with jobs, education, finances, health, and wellness.
OUR VISION
We seek to honor and support those who have served our country, bridging the past, present, and future. VANC is a vibrant gathering place in North San Diego County, where all Veterans, active-duty military, and their loved ones can reach out for help and community. VANC engages and informs local Veterans organizations, service providers, and individuals, helping them work together. VANC seeks to be a model for other organizations that serve the military community.
JOIN US FOR AMAZING UPCOMING EVENTS
There’s always engaging things happening at VANC and with our partners. Check our calendar here for regularly scheduled events, meetings and opportunities here at VANC (www.vanc.me/events#calendar)
WE LOVE OUR ASSOCIATION MEMBERS AND THEY’RE HERE FOR YOU TOO. VANC is open to all military, veterans and friends of the military. If you would like to become a Veterans Association member, Contact Lori at lori@vanc.me to learn more.
www.vanc.me
WWW.SanDiegoVeteransMagazine.com / February 2023 27
WWW.VANC.ME
Real Estate Tips for Veterans & Active Military
By Michelle Muniz www.sdsellhome.com
MYTHS AND MISCONCEPTIONS ABOUT VA LOANS
In this volatile housing market, where housing affordability is front and center, a key benefit accessible to Active-Duty Military and Veterans is being underutilized... the VA Loan.
VA Home Loan programs can save you thousands of dollars over the life of the mortgage loan. So, why aren’t more servicemembers and Veterans taking advantage of this?
There are many myths and misconceptions surrounding the VA Home Loan:
1. You can only use a VA Loan once – FALSE! Some like to wait to use their VA Loan benefit because they think they can only use it once. But, this is not the case. When you sell your home and the VA Loan is paid off, you can use the VA Loan again on your next home purchase.
2. VA Loans have higher interest rates than conventional loans – FALSE!
VA Loans offer competitive rates that are typically lower than traditional conventional loans
3. VA Loans require higher down payments – FALSE!
VA Loans offer $0 down payment, saving you thousands of dollars in closing costs.
4. You’re required to pay Private Mortgage Insurance (PMI) on VA Loans – FALSE!
With VA Loans, you never pay PMI, even with $0 down, which can save you hundreds of dollars on your monthly payment.
5. VA Loans are more complicated and take longer to close than conventional loans – FALSE!
VA Loans are easy to work with – the qualification and approval processes are less strict, they offer better protections for the homebuyer, and they can close just as quickly as conventional loans.
If you’re ready to apply for a VA Loan, or would like more information, contact Karen Campbell, Mortgage Business Development Officer at Navy Federal Credit Union at karen_campbell@navyfederal.org.
www.sdsellhome.com
michelle@jmxinvestments.com
28 WWW.SanDiegoVeteransMagazine.com / February 2023
Real estate Guide
~
The San Diego Veterans Coalition was organized in 2009 and using the Collective Impact Model, SDVC is a premier San Diego County-wide monthly convener of over 160 unique member and participating organizations, businesses, and agencies. The Collective Impact Model is based on leveraging relationships with other veteran and family serving organizations so that we may provide veterans and their families with a complete array of services and other opportunities.
The purpose of the San Diego Veterans Coalition (SDVC) is to serve the needs of San Diego regional Veterans, their families and significant others. We intend to improve collaboration and coordination among community service providers so that delivery of services is more comprehensive and Veteran Family-centric.
The vision of the SDVC is to honor the nation’s commitment to veterans, their families and significant others by leading collaboration among all potential partners, making the San Diego region a national model for a comprehensive, integrated system of community services.
The SDVC is a catalyst that inspires collaboration and cooperation among service partners to deliver premier support for Veterans in the San Diego region.
At the SDVC we have found that collaboration is the key to addressing the needs of San Diego Veterans, their families and significant others. We have four Action Groups:
• Physical and Emotional Health Action Group (PEH)
• Family Life Action Group (FLAG)
• Veterans: Empowered, Successful, and Thriving Action Group (VEST)
• Education, Employment, Entrepreneurship Action Group (E3)
Through these Action Groups we are identifying gaps and creating measurable outcomes to resolve them. These groups are made up of our members and together we are working to strengthen our community.
www.sdvetscoalition.org
WWW.SanDiegoVeteransMagazine.com / February 2023 29
www.warriorresourceproject.orgSAN DIEGO VETERANS COALITION COLLABORATING TO BETTER SERVE OUR COMMUNITY’S VETERAN FAMILIES COMMUNITY • COLLABORATION • COOPERATION FOLLOW US ON SOCIAL MEDIA @SDVeteransCoalition @sd_vc @SDVetsCoalition www.sdvetscoalition.org LIVE WELL SAN DIEGO COUNTY OF SAN DIEGO HEALTH AND HUMAN SERVICES AGENCY
Serving Veterans and their Families!
www.sdvetscoalition.org
Patriot Assist was started by siblings Will Jacoway and Leslie Jacoway Schneider, who are children of a proud marine and Vietnam veteran. Will and Leslie grew up in San Diego, CA and their extended family includes Army, Navy, Air Force and members of the US Congress.
Too often, a veteran’s disability claim is denied or calculated at a lower rate than they expected. Claims officers handle a high volume of cases and mistakes can happen. It’s disappointing when the process takes longer than expected and incredibly stressful when veterans realize that the months or even years of trying to get appropriately compensated for their disabilities haven’t resulted in the outcome they hoped for. We review all the documents to see if errors were made and if we feel we can increase those ratings, we will commit to fighting for you.
Another area where Patriot Assist supports veterans is with those who have lived with their disabilities for a while and whose symptoms have worsened. We all know that our bodies degrade over time and if there is an injury or condition that has gotten worse, it may be appropriate to re-evaluate the disability rating with the VA. An increased rating can result in a revision of compensation and potentially significant additional dollars per month.
Our priority is delivering quality service and getting results. We equip veterans with the most effective Disability Benefit Questionnaires (DBQs) possible so that the process is simple. When you work with us, you have access to our nationwide network of physicians who work with your best interest in mind. These medical professionals are familiar with the VA claims process and are skilled at completing accurate DBQs. After your medical exams and a thorough final review of your signed documents, we provide you with completed paperwork plus helpful and detailed instructions for submitting your claim to the VA.
Will and Leslie hold tremendous respect for veterans and the sacrifices they and their families make for our country and our personal freedoms. The inspiration behind starting Patriot Assist is their dad who separated from the marine corps with service-connected disabilities and went on to create a successful financial planning business. His pride in America and adherence to strict discipline learned from his time in the marine corps proved excellent role modeling for his family. Even now well into his 80s, he continues to dedicate his time and finances to supporting skills training organizations for veterans and creating military-honoring events in San Diego.
Patriot Assist’s mission is to honor veterans and their sacrifices by providing them with the documentation they need to feel confident when submitting their disability claim to the VA.
“I figured my VSO would have my back and take care of all the details I needed for my claim. When I got the decision letter saying I only got a 70% rating, I was pissed. Even the doctors told me I should have gotten a higher rating but I was trained to not complain and just get on with it. My wife met Will and Leslie at a meeting she went to and told me to call them. I did and explained my situation to them. After looking over all my paperwork they wanted to help. They spent a lot of time going through the process with me and set me up with their doctors who were close to my house and knew all about the VA process. I got my increased rating just like they said and now we can afford our mortgage and are building our savings.”
- Chuck, Navy Veteran
30 WWW.SanDiegoVeteransMagazine.com / February 2023
Another area of support that Patriot Assist offers is creating Nexus letters. A Nexus letter is a letter written by a doctor or medical provider connecting a veteran’s condition to his or her military service. If the VA rejects a submitted claim, a Nexus letter can be used to appeal that decision and help receive serviceconnected compensation after all.
“I couldn’t believe it when I got that denial letter from the VA. I was stressed out and angry and was trying to figure out how to pay my bills. A coworker told me about Patriot Assist and what they do for veterans and I figured why not? I had nothing to lose. So, I called and talked to them and what they said made sense. I met with one of their doctors who wrote up an awesome Nexus letter for my claim. It didn’t happen overnight but I just got my new increased rating with back pay!
I was out of my mind when I got that check in the mail! Now I’m able to start planning for my future without all the financial stress I had before.”
- Seth, Marine Veteran
As a neutral third party, we have provided support for many veterans across the country in their pursuit of disability benefits, and we strive to provide individualized service for each client.
If you are seeking a revision of your disability rating and would like to discuss your situation, please reach out to us at Info@PatriotAssist.org or call us at (858) 461-9564
GET CONNECTED Get in touch
Simply call us, send an email, or fill out our contact form to get in touch. We are here to answer any questions you have.
For more information please visit our website www.patriotassist.org
www.patriotassist.org
WWW.SanDiegoVeteransMagazine.com / February 2023 31
.
WHAT’S NEXT
Transition to Civilian Life
By Eve Nasby & Kristin Hennessy www.bandofhands.com
The Secret to Happiness is Purpose
Consistency creates emotional stability. Transition creates change. These two concepts don’t go well together! It’s simple to see how transitioning does not easily lead to emotional stability, i.e., “happiness.” Are you on a quest for happiness? There is a universe full of books, articles, podcasts, videos, and seminars on how to be happy. With so many endless resources, it’s almost laughably ironic. How can the human brain possibly consume this much information and come out ahead? Let’s rethink this.
Jimmy Rex, CEO of the “We Are The They” coaching program, host of the top-rated podcast “The Jimmy Rex Show,” and author of the best-selling book “You End Up Where You’re Heading,” recently interviewed a 21 year old father, Mason Sawyer, who lost everything.
Mason lost his wife, son, daughter, brother and nephew all at once in a car accident in July, 2021. A blinding dust storm caused a 20 car pileup on the interstate while he was waiting for them to return home from a trip. He recounts his conversation with his therapist, asking, “Do you think I’ll ever be happy again?”
Happiness isn’t the goal.
The therapists’ response was “I don’t think happiness is the goal. The goal is for you to find purpose. Purpose is more meaningful than happiness. If you can find purpose in all this, that’s what’s going to save you.”
The host goes on to share what he’s learned in working with the military and helping ex-military find purpose. One main reason why people leave the military and then get depressed is because, in the military, they had purpose. Whether it’s the mission they’re on or the camaraderie of helping others, there’s a strong feeling of purpose.
Find Your Purpose
Transitioning out of the military into the civilian work world can feel like you have experienced the death of a loved one. It may feel like a deep loss because something or someone is gone. Mason recalled that in dealing with loss, the thought of trying to be happy came with a lot of guilt. Losing your people, partners, friends, in battle will stay with you. Having a good day can actually feel terrible, because why should you feel good when others have suffered?
“Life is 10 percent what happens to you and Ninety percent how you respond to it.”
Focus on what you CAN do.
You are where you are. So what CAN you do? What is your purpose outside of the military? Where do you find happiness? Write it down. Are you struggling with creating this vision or purpose statement for your life? Reach out to a trusted friend or counselor to help you develop this.
As humans, we often focus on what we can’t control. That creates frustration. What is in your power of control?
Think of it as an exploration project, not a task. If you reframe this as something that’s enabling you, versus disabling you, it’ll be a much less overwhelming exploration.
The more you focus on what you can control, the more you realize what’s in your control, and life gets better for you. The human brain isn’t supposed to be worried about as many things as it is!
Adopt a no excuse mentality.
If you could do anything for the rest of your life and money was no object, what would you do? Write that out like it’s already happening. Make a list of what you would need for that goal. Resources, people, finances are all a part of the plan, so don’t be afraid to list those out. They’re the tickets to pursuing your passion. If this is truly what you want to pursue and feel is your passion and new purpose,
32 WWW.SanDiegoVeteransMagazine.com / February 2023
Remember your worth, and be grateful for it. Former CEO of the WD-40 company, Garry Ridge, once commented on co-author Eve’s “America’s Finest” TV show, that he hired veterans because they were purpose driven. Purpose driven people passionately pursue their future.
You are the veteran! You demonstrated you were purpose driven, so you are still purpose driven. Now you’re equipped with a few more tools to hone in on what that purpose is - and not lost in a vortex of happiness books and seminars. Think of all the time you saved by pursuing your purpose first!
One of the ways Mason has found purpose and healing is through creating a podcast www.the10ninety.com that helps people turn life’s greatest obstacles into opportunities.
When you find purpose, you find happiness. You were created for a purpose. Find it. Develop it. Pursue it. Be humble. Don’t give up.
Purpose
Fuels Happiness
www.bandsofhands.com
Need help with your transition? Have questions? Link up with Eve on Linked In today. www.linkedin.com/in/eve-nasby-given-hiring-expert eve@bandofhands.com
www.bandofhands.com
WWW.SanDiegoVeteransMagazine.com / February 2023 33
BUSINESS FOR VETERANS
By Barbara Eldridge www.mindmasters.com
Customer Relationship Management
Over that last few weeks several articles and books have crossed my desk that deal with the relationships we develop with customers. Of all the ways to keep a business growing, increasing the frequency of interactions we have with clients is probably one of the most important. We would all love to boast a long list of loyal customers; when we increase the effectiveness of all of our business practices, the list increases.
Usually, the cause of challenges is a lack of clear agreement; agreement of the work to be done and the results to be achieved. In my experience I find small business owners are so eager to make the sale or get the work done, that they do not take time to do the due diligence. Important for creating relationships that work:
A. Decide what the Goal and end result will be.
B. Agree on When it is to be done.
C. Agree on How it will be done.
D. Be prepared to resolve any issues that arise
In addition to sustain profitability and customer loyalty, offering discounts or cutting prices may bring in new customers, but keeping them requires a different level of customer service. Good customer service is the lifeblood of any business. It is all about bringing customers back, and about sending them away happy –happy enough to share their experience with others.
The relationship you want with customers takes “management” and there are long lists of tips you can find all over the internet as to what that means.
Here’s my suggested list:
1. Values provide a basis for how you want to show up to your customers. They are translated into behaviors that affect everything from how you answer the phone, to how you respond to customer requests to how you follow up with them. One friend shared how he and his wife stopped at a restaurant and asked the hostess if they could see a menu before they decided to enter. The Hostess’ response was to tell them to go look it up on the internet. Not a very good customer experience. Know what values and behaviors you want showing up in your business.
2. Organize your business around your customer. Design your organizational structure around positions and activities that are necessary to sustain good customer service, rather then product/service focused. Use your strengths in other areas that you can leverage to help your customers address a challenge unrelated to your product or service.
3. Take the time to build trust with your customers. Trust means doing what you say you will do, because you put customer needs into the relationship. Trust shows up in the reliability of your service, doing what you say you will do.
There are many ways to keep customers coming back, use technology to enhance the relationship, but look for ways to customize it. I read where Starbucks can serve their coffee 19,000 ways – that creates loyal customers.
Barbara Eldridge has built a solid reputation as a Results strategies specialist, within industry and business over the past 40 years. Her unique message, since starting Mind Masters 30 years ago for entrepreneurs and small business owners, continually stresses vision, purpose and values as the key elements of business philosophy. www.mindmasters.com
34 WWW.SanDiegoVeteransMagazine.com / February 2023
WWW.SanDiegoVeteransMagazine.com / February 2023 35 Continue the Dream! Helping today's heroes achieve success by making it easier to run a small business. www.bandofhands.com Contact Eve Nasby, Band of Hands president and passionate military supporter to learn more. eve@bandofhands.com Medical benefits and 401K for your employees at no additional cost to you Compliance with employment Laws Unemployment claim handling Workers Comp claim handling D o M o r e . S t r e s s L e s s . If it's related to employment, we handle it for you. We also provide: LOVE your business! Helping today's heroes achieve success by making it easier to run a small business. A Veteran Owned Business proudly supporting Veterans, Military Spouses and active duty Military looking for work and employers needing great workers We do all this for you.
36 WWW.SanDiegoVeteransMagazine.com / February 2023 Become a certified IT professional in 15 weeks with no prior experience necessary! Talk to our friendly veterans admissions counselor today! • GI Bill & MyCAA Approved • Flexible Schedule • Online & In-person Hybrid Classes • Small Class Size • Hands-on Training • Lifelong Job Placement and Career Counseling • Technical Support Specialist • IT Support Technician • Network Administrator • Network Analyst • Systems Administrator Why ICOHS College? Career Outcomes: The median IT job salary in the US was about $88,000 last year. READY TO TAKE CHARGE OF YOUR CAREER? admissions@icohs.edu (858)581-9460 www.icohs.edu
WWW.SanDiegoVeteransMagazine.com / February 2023 37 sandiego.edu/business L E A R N M O R E Ready for your next career step? The Knauss School of Business at the University of San Diego offers flexible graduate programs to help you advance your career, bring your values to enterprise and prepare you for a lifetime of impact. And as a 100% Yellow Ribbon School, tuition is fully covered for most military-connected students Flexible programs, F O R M O S T M I L I T A R Y 1 0 0 % C O V E R E D www.sandiego.edu/business
How to Turn Your Military Experience into a Corporate Career Asset
By Nick Busse
As a veteran who experienced the transition from a military career to a role in corporate America, it’s my privilege and passion to work with fellow veterans currently facing the challenge this transition presents. Non-veteran corporate recruiters may not realize that U.S. service branches are so mission-focused that their role in preparing veterans for post-service life can seem like an afterthought. That’s where employee resource groups and other veteran-focused initiatives come in.
Don’t get me wrong, it’s not that the government doesn’t do its part to address the difficulties veterans can face in their post-service work— there are initiatives like the Veterans Affairs’ Transition Assistance Program (TAP) and the Department of Defense’s SkillBridge Program. But military branches are focused on the mission, and as servicemembers’ separation date approaches, they typically have a lot of information to take in over a short period of time, like drinking from a firehose. Many veterans subsequently struggle to connect with resources that are available.
I was in that position myself after exiting the service and was fortunate enough to land a job at a company that understands the value veterans bring to corporate positions, even if job candidates need help articulating their skills in a language civilians understand. Now it’s my vocation to help veterans make the transition, so in that spirit, let’s look at five steps to successfully make the jump from military service to corporate life.
1. Build a LinkedIn page: Many servicemembers think LinkedIn is just another social media platform, but in fact it is a professional network that is your gateway to postmilitary success. An effective LinkedIn page provides a summary of your skills and experience that’s similar to an online résumé. Perhaps even more important, LinkedIn is a networking site that can help you make important professional contacts. Networking is essential to find the right opportunities at the right time.
2. Find a mentor: The people who are best positioned to help you transition to civilian life are those who’ve been through it. Programs like Veterati and the K.E.Y. Mentor Group can connect you with veteran mentors who can help you navigate post-military professional life. These programs can also give you insight on how to create a LinkedIn page, put together a great résumé and ace your next interview for a civilian job.
3. Translate military experience into corporate skills: You’ll need to communicate the value you bring to the table as a veteran to land the right private sector job. This process will require translation skills as the military and civilian worlds speak different languages. Military jobs are highly structured and specific, but the lingo doesn’t readily convey the skills and experience you acquired during your active-duty career. A mentor program such as those mentioned above can provide further guidance.
4. Understand your management skill level: Serving in the military takes focus, discipline, and the ability to adapt quickly. That’s true if you served a single hitch or if you made the military your career. As a military engagement specialist, I’ve noticed that three to four years of service is great preparation for mid-level management roles, whereas someone who’s retiring with 20 years of service has excellent executive leadership skills, i.e., establishing procedures, leading large teams, developing leaders, etc.
38 WWW.SanDiegoVeteransMagazine.com / February 2023
5. Find a company that values your experience: As every veteran knows, military and civilian culture are very different. In addition to adjusting to a new role in the civilian workforce, you have to adopt a different mindset. That’s easier at a company that appreciates the experience veterans bring to the job and makes a robust effort to support their veteran employees. Asking prospective employers about veteran-focused employee resource groups and veteran recruiting efforts can provide insight into their culture.
As a veteran who made the transition to a corporate job, I have a foot in both cultures and understand the challenges you’re facing as you seek a new career path in the private sector. My job is to help veterans navigate those changes. Making connections with fellow veterans in your workplace is also a great way to stay grounded as your post-military career gets underway.
If that’s not an option, link up with external veterans’ groups so you can discuss your experience with people who understand what it’s like and are willing to provide guidance along the way. There’s always room for improvement on how the military connects veterans with resources, but the right resources are available, and when you find them, you’ll be on your way to a successful new career chapter.
Nick Busse serves Leaf Home as Head of Military Engagement and brings over 13 years of military experience and proven expertise in recruitment, talent management, leadership, and public speaking. Since joining Leaf in 2020, Nick has developed military talent strategies and award-winning programs for transitioning military veterans, spouses, and family members across the United States. Since the inception of the military engagement program, Leaf Home has been a recommended employer to the veteran community and carries the Patriot Employer Award, MOAA Award, and Congressional Recognition. (www.leafhome.com)
Before Leaf, Nick served two years in combat as a Field Artillery Sergeant and eight years as the Director of Recruiting with the United States Army Recruiting Command, responsible for developing and operating successful military recruiting programs across Northern California. Nick’s education background is in Business from San Francisco City College, and he received further education from San Francisco State University.
Nick is passionate about helping veterans, hoping to decrease the stress of the military transition into corporate America.
Finding a job in the civilian world may seem easy at first. After all, you have learned skills, practiced leadership and demonstrated initiative that will make you successful wherever you go.
The reality, though, is that it can be difficult. In fact, it can be downright depressing, demotivating and you may feel totally disillusioned.
Veterans In Transition is dedicated to you and helping you succeed in your transition.
For editorial & monthly columns regarding transitioning to civilian life, career advice, tips, workshops, transition to education, entrepreneurship, straight-forward legal tips for military and veteran business owners visit www.tinyurl.com/SDVM-Transition
WWW.SanDiegoVeteransMagazine.com / February 2023 39
VETERANS IN TRANSITION
out of the Military into the Civilian Workforce? www.SanDiegoVeteransMagazine.com
Transitioning
Your 2023 Veteran Transition Handbook with Dr. Rob
Garcia
Veteran family, I’m Dr. Rob Garcia. As a transitioning veteran, there are more options than ever for post military service. When I left active-duty Air Force, the only job I could find was as a tow truck driver! This was after working as an Offensive Avionics Technician on B-52s AND with a degree in hand. I eventually became a successful entrepreneur and magazine owner/author after a decade as a technical writer.
My goal for this article is to illustrate the wide variety of options and the experts that can fast track you to success after service. The first three questions you need to ask are:
1. Do I currently have the skills for the career field I want?
2. What personality type am I? (likes solo work, likes being on a team, likes outdoor/indoor work, etc)
3. Am I more of a worker, a business owner, or an entrepreneur?
This third one requires some clarification. A worker will have a 9-5 job at an existing business. A business owner will create or buy a business and need to be versed in business plans, structure, income development, marketing and more. An entrepreneur is a lot more developed in creativity and might have multiple streams of income, several side hustles or even just do consulting. (I know several people that make thousands of dollars running Facebook groups they created. Seriously.)
The very first thing you need to do is join Vetpreneur Tribe. This free Facebook group has over 16,000 veterans of all career fields and can offer valuable networking, answers, and collabs.
So, once you start mapping out your dream career, here are some options that will help.
Federal Service – If you want to jump right into a career with government, you’ll need to optimize your resume and the best person to look up is Chief Ralph Ave. This former Air Force E-9 has a perfect record of placing people into federal jobs. He can help develop your resume for nongovernment jobs as well.
Franchise – Ready to own a business immediately? Talk to veteran Joel Stewart who is one of the top franchise experts in the country. Joel can walk you through different franchise models, pricing, loans and programs for veterans to fast track you to being a franchise owner.
Training – Need a high-speed cert like IT or PMP? What if I told you that you could get it for FREE? Tank Aponte runs a nonprofit that helps veterans complete their certs through Coursera and Skillbridge with NO COST to the veteran! You can get a cert in Cybersecurity, Digital Marketing, Software Development and more!
Direct Hire – Turn to Joshua Prado at Veterans Beer Club FB group to find job openings in Southern California. Josh specializes in tech and specialized job openings.
As you can see, there are many options available depending on the path you wish to take. If you have questions, feel free to reach out to me. My own choice was entrepreneurship. I actually started my own consulting firm teaching business visibility and work for myself while running SHIFT Advanced Life Design Magazine. Perfect fit for my personality.
Wishing you all the best in your post service career! – Dr. Rob
Garcia
Dr. Rob Garcia is the owner of SHIFT Advanced Life Design Magazine, an 8-time author and a MSgt in the 701st Combat Squadron in the Air Force Reserve. He resides in San Diego where he runs Warrior Strategist Consulting, an award-winning visibility firm. www.shiftlifedesign.com
40 WWW.SanDiegoVeteransMagazine.com / February 2023
Making the transition
DAV benefits advocates help separating service members navigate, understand the VA claims process
By Brian Buckwalter
As Jonna Barker prepared to retire from the Navy in 2001, she had to confront a lot of unknowns. But she had no one to turn to for help about what to expect once she was out or what Department of Veterans Affairs benefits she was eligible for.
“Everything I learned, I learned as a veteran,” she said.
So that others don’t have a similar experience of “going it alone,” Barker became a DAV transition service officer— a benefits advocate for service members separating from the military.
Like DAV national service officers who are benefits advocates for veterans, she helps her clients navigate the VA disability claims process and understand what they earned based on their service and sacrifices.
Alan Worthy went to Barker when he decided to retire from the Navy in 2021. He said the service she provided was invaluable because she had expertise that other resources, like Navy career counselors, didn’t.
“They have all the information the Navy gives them, but they don’t have the information from the VA,” said Worthy, who had command of a unit when he transitioned.
His experience with military resources was a lot like Barker’s own experience two decades earlier. Her last assignment, as she looked around her command for help with veterans benefits, was as a career counselor.
DAV benefits advocates can help bridge the informational gap. There are 30 DAV specialists, including Barker, who handle claims for active-duty service members. The advocates work at military installations around the country, and the services they provide are free.
“Getting out of the military is a major life event. It forces veterans and families to face the unknown, and the overload of important decisions can be overwhelming,” said DAV National Service Director Jim Marszalek. “People need to know they aren’t alone. DAV is there to make sure no one falls through the cracks.”
Barker said part of her role is to educate service members about the importance of being properly prepared to leave the military so they can take advantage of the VA’s Benefits Delivery at Discharge (BDD) program, which allows transitioning service members to start their disability claims process between 180 and 90 days before their separation date. The goal of the program is to get veterans their VA disability rating as near as possible to the end of their service.
Filing a BDD claim is often faster than waiting until after service to file claims with the VA.
Barker’s office is at Marine Corps Air Station Miramar near San Diego. She works with members of all branches, but because of her close proximity to Naval Base Coronado, California, she frequently meets with transitioning Navy SEALs.
“I have learned so much over the years working with them,” Barker said. “I probably know their bodies a lot better than they do.”
She said the stresses their bodies endure in training and while deployed are akin to those of a high-performance athlete.
Doctors say that, like other special operations forces, SEALs commonly exhibit symptoms of traumatic brain injury, posttraumatic stress disorder, endocrine system imbalances and a host of other medical issues related to their job’s stressful and intense nature.
“They’ve been through hell and back, especially those that have been in combat numerous times,” Barker said.
With everyone she meets, Barker is meticulous in her work as she reviews medical records, helps prepare VA forms, reminds them of filing deadlines and explains the nuances of VA policy that may affect their benefits.
“The first claim that you do is so important, because if you don’t do it right the first time, you will be spending a lot of time disagreeing with the VA’s findings,” she said.
For Barker, being a benefits advocate is about doing all she can to make someone changed by their service whole again.
“I want to make sure everybody gets the opportunity to file,” she said. “To see them get what they deserve is very satisfying.”
There’s no reason for anyone to feel overwhelmed by VA benefits and programs. DAV benefits advocates are a no-cost resource available to anyone who is transferring out of the military or who is already a veteran. DAV’s service office locator is at benefitsquestions.org. n
WWW.SanDiegoVeteransMagazine.com / February 2023 41
Jonna Barker is a DAV benefits advocate for service members transitioning from the military, helping them navigate the VA claims process and understand the various programs and benefits available from the VA. She said she became a benefits advocate because she didn’t want others to experience the same challenges she faced when she retired from the Navy.
Transition to Business HUMAN RESOURCES
By Paul Falcone
The Status of Remote and Hybrid Work in the American Workplace
You’ve no doubt heard of the trend toward remote and hybrid working arrangements over the past three years since the Covid pandemic began. Last week, Disney announced that it expected all employees to return to their offices four days a week to foster a better sense of collaboration and creativity. Likewise, Apple is looking to bring its remote workers back into the office three days a week. Will these announcements by name-brand organizations like Disney and Apple create an avalanche of returns to work? That’s yet to be seen. But these announcements will not go unnoticed in corporate America.
Survey findings show that many remote workers believe that they are as or more productive than they were when working fully onsite prior to the pandemic. However, the findings are mixed when senior management is polled at those same organizations—the “higher productivity from remote work” math doesn’t necessarily add up in the eyes of C-level executives (CEOs, CFOs, and COOs). Productivity gains or performance drags continue to be seen and measured, but two things are for sure:
• Companies looking to return workers to the office or plant will likely cite Disney and Apple as “best practice organizations” already doing so and carving the path for others. (In other words, organizations won’t be doing so alone and can show they’re in good company.)
• The specter of an oncoming recession may change the game when it comes to remote work, as leaders shift into survival mode. Rather than continuing to experiment and innovate with their work cultures, corporate executives may opt to revert to “normal” by returning as many workers as quickly as possible to the physical plant, campus, or building.
Company and HR leaders would be best served to weigh the pros and cons of remote versus hybrid or fully inperson policies by listening to employee feedback. And many experts predict there will likely be a balance.
42 WWW.SanDiegoVeteransMagazine.com / February 2023
Much of the research shows that remote work has been a success: In general, remote employees are satisfied with the arrangement, happier with their employer, and meeting or exceeding productivity standards. Further, many workers across the generational spectrum—Gen X, Gen Y (Millennials), and Gen Z—have committed to only working in companies that provide some form of remote work (i.e., which in turn allows for greater work-life-family balance). The risk of any employer moving too quickly to return everyone to full onsite work lies in the possibility of losing talented workers to other companies that are more in tune with the times and perceived as amenable to workers’ needs.
For active military and veterans looking to pursue work in the private sector, it would likely be safest to assume that some degree of remote (AKA hybrid) work will remain with us for the foreseeable future and for the long term. Covid isn’t going anywhere soon and will likely produce new strains that force social isolation. Many companies realize that they no longer need brick and mortar establishments to produce a viable product. And workers—now that they have found a more reasonable balance between work and their personal and family lives—will likely not back away from demanding some form of hybrid work moving forward. To underscore this point, surveys show that fully onsite and fully remote work will trend downward over time, while hybrid work (i.e., a few days in the office and a few days from home) is trending significantly upward.
Therefore, it’s reasonably safe for you to ask about the company’s expectations surrounding hybrid work during an interview, and it’s likewise wise to prepare for interviewing questions that address how well you work independently and plan to keep your remote boss involved in your work and in the loop. And while Disney and Apple are making moves to return people to work a minimum number of days per week, hybrid still wins for now. . . barring any sudden changes in plan due to the pending recession.
THE PAUL FALCONE LEADERSHIP SERIES
You can connect with Paul on LinkedIn at www.linkedin.com/in/paulfalcone1
Paul Falcone (www.PaulFalconeHR.com) is a management trainer, executive coach, and bestselling author on hiring, performance management, and leadership development.
WWW.SanDiegoVeteransMagazine.com / February 2023 43
WORKPLACE ETHICS EFFECTIVE HIRING NEW MANAGERS LEADERSHIP OFFENSE LEADERSHIP DEFENSE www.HarperCollinsLeadership.com
Successful Transitioning Stories
By Dr. Julie Ducharme www.synergylearninginstitute.org
Dean Wegner is a dynamic and fearless leader, Veteran, and entrepreneur. His journey to build an iconic American brand in Authentically American has captured the attention of national media outlets such as Fox & Friends, Forbes Magazine, Fox Business, Yahoo Finance, Newsmax TV, and SiriusXM Radio.
Dean graduated from the United States Military Academy at West Point, Rotary Wing Flight School, and the Army’s Special Forces Ranger School. His education, training, and 7 years of active-duty service in the Army have personified Dean to be a passionate and valuedcentric servant leader. Post Army, Dean served in leadership roles in business development, marketing and strategy at Procter & Gamble and Mars, Inc.
Dean then created Authentically American which is a Veteran owned, American made, premium apparel brand. They are a company that celebrates patriotism, believes in the American worker, and honors our American heroes by intentionally donating 10% of profits to Veteran and First Responder charities.
Dean, how did you transition from a big role at these iconic companies to being an entrepreneur?
In 2017, Dean founded his current company from a blank sheet of paper. Dean said, “I have an insatiable
desire to know I am making a difference. So, I decided after having these big roles I would try to be an entrepreneur, but I could barely spell it, let alone know how to be one. In 2012 I bought my first business, a government contractor business that creates dress uniforms for the military. We had thousands of uniforms for every part of the military. I loved this, it connected me back to the military but also connected me to the history of the apparel industry and I found out it was a tragic history. When I graduated from West Point in 1993 over 50% of apparel was made in the U.S. Today it’s 3.5% that is made in the U.S. What I realized with this company is it was a government contract so it could change from my hands to another group quickly. I thought back to the days of working for Proctor & Gamble and Mars and I thought, what if instead of being a government contract we create a brand and what if we make the intentional choice to produce right here in the U.S. Think of the jobs we could create, think of the difference we could make and ultimately if we are successful to deliver this iconic American brand with the same visual recognition like a Nike or an Under Armor. We are a brand the celebrates patriotism, we believe in the American worker, and we are also a brand that honors our American Heroes.”
How have you applied what you learned in the military as a Ranger to your current business you have?
Let me tell you the parallel between Ranger school and being an entrepreneur. What Ranger school really is at its core is it’s a leadership school. What they do is deprive you of everything you think you need to survive, mostly food and sleep, and put you in incredibly stressful situations. You live on one meal a day and 2-3 hours of sleep for 72 days. This is literally the life I am living right now as an entrepreneur so what I learned in Ranger school is what I am using every day.
How did your leadership style in the military transfer into your leadership style with the big companies you worked for as well as your current entrepreneurship endeavors?
I am a big believer in leadership. When people ask me what is most important to me, I say God, Family, and country. My Christian faith is the foremost attribute of where my leadership style really resonates.
44 WWW.SanDiegoVeteransMagazine.com / February 2023
Dean Wegner
If you think back to Jesus washing the feet of his disciples, that is the ultimate servant leadership. I was blessed with having an incredible amount of leadership training in the military which helped shape my leadership today and I have embraced servant leadership. I start every day the same way. I start my day with prayer and my first thought is what does my team need to be successful, if they are successful then I will be successful as well.
You have had great success in such a short time. What are some tips you can share for other veterans looking to transition into different industries or entrepreneurship?
To use military terminology of penetrate and infiltrate. We created a partnership with Pepsi, we did a great job for them, and others started to ask where they got the shirts, and they sent them to us. So, find your way to penetrate the market and infiltrate it.
My last question is if you could go back to your younger self and give your younger self advice, what would it be?
I would tell myself to be patient. And patience is a virtue, unfortunately, it’s just not one of mine. The ultimate dream and vision is to build this iconic American brand but I know I have to be patient as I build this.
Check out all of Dean’s products @ https://www.authenticallyamerican.us/
To see how we help and support veterans transitioning out of the military check out our school www.synergylearninginstitute.org
Finding a job in the civilian world may seem easy at first. After all, you have learned skills, practiced leadership and demonstrated initiative that will make you successful wherever you go.
The reality, though, is that it can be difficult. In fact, it can be downright depressing, demotivating and you may feel totally disillusioned.
Veterans In Transition is dedicated to you and helping you succeed in your transition.
For editorial & monthly columns regarding transitioning to civilian life, career advice, tips, workshops, transition to education, entrepreneurship, straight-forward legal tips for military and veteran business owners visit
WWW.SanDiegoVeteransMagazine.com / February 2023 45
VETERANS IN TRANSITION
out of the Military into the Civilian Workforce? www.SanDiegoVeteransMagazine.com
www.tinyurl.com/SDVM-Transition
Transitioning
Franchise Frontline
Success Stories & Resources
By Rhonda Sanderson rhonda@sandersonpr.com
Army Veteran Brings Wealth of Diverse Experience as He Joins Pillar To Post Home Inspectors® Network
36-year-old Matt Ruggieri, a Pittsburgh resident, served eight years as an active-duty infantryman in the United States Army where he was deployed to Iraq three times, and yes, jumped out of airplanes – before receiving an Honorable Discharge, then worked full-time while earning a bachelor’s degree in business and an MBA as he climbed the corporate ladder to become senior project manager for a commercial construction company.
Now Ruggieri recently launched a new career for which he couldn’t be better suited: he’s a new franchise owner with Pillar To Post Home Inspectors, serving the Greater Pittsburgh area and surrounding communities. The company has 558 franchises throughout North America and plans to add several hundred more.
And as far as choosing home inspection as a new career, these are industry facts: The U.S. building inspector industry, measured by revenue, has a current market size of $4.9 billion and growing, according to global research firm IBISWorld.
Ruggieri is a perfect example of why so many military veterans make a perfect fit for franchise ownership. Veterans represent 14 percent of franchisees, and they prove a good fit for the franchise model because veterans possess strong leadership skills and a thorough understanding of being part of a team. Franchises also operate on proven systems and defined procedures and the military training that veterans go through allows them to easily adapt to a system and find success in franchising.
46 WWW.SanDiegoVeteransMagazine.com / February 2023
Ruggieri brings a vast wealth of experience from his military and corporate careers. He gives fellow veterans this advice for following a similar path.
• Your military background will crack open some doors for you and get you into conversations but it’s up to you to capitalize. Get the education to match your competence. I lucked into jobs early that usually required 4-year degrees. Instead of waiting to NOT get the next job or the promotion, get the education to match your competence and ambition. This goes for formal education, trade schools, certifications, etc.
• You will probably get more opportunities or chances than you may deserve because of your service. Be grateful for those opportunities and don’t waste them or take them for granted.
• Civilian life is the same as the military in the sense that some days you will be the nail and some days you will be the hammer. Good nails don’t bend.
The civil/commercial construction company where Ruggieri previously worked specialized in governmentfunded construction projects. While he loved his work, his 60- to 70-hour workweeks took their toll and Ruggieri believed he was at the right time and place, given his experience and education, to spend those hours on his own business.
“Home inspection fit in well with my background and Pillar To Post Home Inspectors’ commitment to technological progress and customer service impressed me. I felt comfortable with the culture and appreciated the support of an established franchisor to help me begin my own business,” Ruggieri said.
One of the many reasons Ruggieri chose Pillar To Post Home Inspectors is the innovative technologies the company introduced in the past two years starting prior to the pandemic and then serving the network very well during it.
These advanced technologies, along with the business model, provide an exceptional home inspection with unique and innovative features that are all delivered within a seamless brand experience.
The package is now known as the Ultimate Home Inspection and it’s revolutionizing the home inspection industry. (pillartopost.com/ultimate-home-inspection)
For further information about the franchise: www.pillartopostfranchise.com
Finding a job in the civilian world may seem easy at first. After all, you have learned skills, practiced leadership and demonstrated initiative that will make you successful wherever you go.
The reality, though, is that it can be difficult. In fact, it can be downright depressing, demotivating and you may feel totally disillusioned.
Veterans In Transition is dedicated to you and helping you succeed in your transition.
For editorial & monthly columns regarding transitioning to civilian life, career advice, tips, workshops, transition to education, entrepreneurship, straight-forward legal tips for military and veteran business owners visit www.tinyurl.com/SDVM-Transition
WWW.SanDiegoVeteransMagazine.com / February 2023 47
VETERANS IN TRANSITION Transitioning out of the Military into the Civilian Workforce? www.SanDiegoVeteransMagazine.com
Insurance Info & Risk Management Tips
By Hadley Wood www.hlinwood-insurance.com
Toxic Love
February is a great time to get cozy and share the love but keep that amorous itch far away from your place of business!
Each year, thousands of claims for sexual harassment are filed against businesses and business owners, by both women AND men. Sexual harassment carries a broader definition than most people think and includes both Quid-Pro-Quo (sexual favors for reward) and Hostile Work Environment (unwelcome sexual comments and/or actions) scenarios.
Sexual harassment includes verbal harassment, sexual comments, physical harassment, impeding movement/blocking, telling sexual jokes, sending sexual cartoons/drawings, passing along sexual joke emails, and conditional bonus/rewards for sexual favors.
• 38% of women and 12% of men have experienced sexual harassment in their place of business.
• Sexual harassment costs an estimated 2.6 billion in lost productivity annually.
• 55% of victims experience retaliation after speaking up or making a claim.
• The ‘Harasser’ can be anyone – an owner, manager, co-worker, vendor, subcontractor.
Let’s be real. This has always been a workplace problem but since the #MeToo Movement, more people are now confident to speak up and take action. So, what can a business owner do to protect the company?
1) Make sure your business is compliant with the current state law surrounding this. You can visit: Sexual Harassment in the Workplace (ncsl.org) for more information about this. Annual manager and employee training is a must.
2) Be aware and act immediately if you suspect any wrongdoing. If an employee comes to you with even a hint of improper conduct activity – take it seriously, address the situation and document your actions. If you do nothing, you are liable too.
3) If you do not have an HR department, hire an outside HR consultant to help navigate employee relations and issues.
4) Monitor company-owned employee computers for any unlawful or unsavory usage.
5) Set up cameras around common areas to have a visual record of what is going on. This can prove or disprove the actions and conduct of your employees.
6) Understand that your current business insurance policy likely excludes coverage for this. The insurance for these claims falls under EPLI coverage – Employment Practices Liability Insurance and is generally purchased separately from your General or Professional Liability. EPLI coverage can cover claims arising from:
• Sexual Harassment
• Wrongful Termination
• Discrimination – age, race, religion, sexual identity, disability
• Unsafe/Hostile work environment
• Whistleblower retaliation
Look over your insurance policy and talk with your Broker to make sure this coverage is included. I suggest a minimum of 500,000 in coverage and premiums can be as low as $500 per year depending on the nature and size of your business. The average sexual harassment claim that makes it to court costs the defendant over $200,000. If your business does not have EPLI coverage, this will be coming out of your pocket. And that’s a love letter you do not want to receive!
***Claim of the Month: An employee at a distribution center complained to her manager that a co-worker was repeatedly sending leud email jokes to her and other co-workers. The manager did nothing about it and the victimized employee ended up getting fired for not showing up to work - due to the stress this harassment was causing her. She filed a wrongful termination claim AND sexual harassment claim against the company and was awarded over $350,000 in damages.
For more information about me and my company, please visit www.hlinwood-insurance.com
48 WWW.SanDiegoVeteransMagazine.com / February 2023
RISKY BUSINESS
#MeToo Movement
#MeToo is a social movement against sexual abuse, sexual harassment, and rape culture, in which people publicize their experiences of sexual abuse or sexual harassment. The phrase “Me Too” was initially used in this context on social media in 2006, on Myspace, by sexual assault survivor and activist Tarana Burke.
The purpose of “Me Too”, as initially voiced by Burke as well as those who later adopted the tactic, is to empower sexually assaulted people (especially young and vulnerable women of color) through empathy, solidarity, and strength in numbers, by visibly demonstrating how many have experienced sexual assault and harassment, especially in the workplace.
After millions of people started using the phrase and hashtag in this manner in English, the expression began to spread to dozens of other languages.
The scope has become somewhat broader with this expansion, however, and Burke has more recently referred to it as an international movement for justice for marginalized people.
For more information on the #MeToo movement and founder Tarana Burke visit https://metoomvmt.org
Reference: From Wikipedia, the free encyclopedia
WWW.SanDiegoVeteransMagazine.com / February 2023 49
legal Eagle
Straight-forward legal tips for Military and Veteran Business Owners FALL IN LOVE WITH YOUR BUSINESS
By Kelly Bagla, Esq.
INCORPORATE YOUR BUSINESS
Forming a corporation is an essential step to protect your personal assets from any liabilities of the company. Each business structure has its own advantages and disadvantages, depending on your specific circumstances.
GET A FEDERAL TAX ID NUMBER
To distinguish your business as a separate legal entity, you will need to obtain a Federal Tax Identification Number, also referred to as an Employer Identification Number (EIN). The EIN is issued by the IRS and acts as a social security number for your business. This number will identify your business with the IRS and your clients.
OPEN A BANK ACCOUNT TO START BUILDING BUSINESS CREDIT
With each new year, entrepreneurs look to turn their vision into a business. These startups are often overflowing with tremendous ideas, energy and optimism, but don’t always have a roadmap for the legal aspects involved in starting a business. In the flurry of drumming up new customers, getting ready for a website launch and building the first prototype, it’s all too easy to put off some of the less glamorous, more administrative aspects of running a company.
Company filings and regulations are not the most exciting parts of your startup, yet they are critical to the health of your business and personal finances. Here’s a list of administrative aspects you need to consider for your startup or small business:
PICK A NAME – MAKE SURE YOU ARE LEGALLY PERMITTED TO USE IT
Before you start printing our business cards, make sure the great new name you thought of is not infringing on the rights of an already existing business. Start with a simple google search, conduct a free trademark search and then conduct a search with the Secretary of State.
When you rely on your personal credit to fund your business, your personal mortgage, auto loan and personal credit cards all affect your ability to qualify for a business loan. Using business credit separates your personal activities from that of the business. The begin building your business credit, you should open a bank account in the name of your company and the account should show a cash flow capable of taking on a business loan.
LEARN ABOUT EMPLOYEE LAWS
Your legal obligations as an employer begin as soon as you hire your first employee. You should spend time understanding what your obligations are according to the state you conduct business in. You should know federal and state payroll and withholding taxes, self-employment taxes, anti-discrimination laws, unemployment insurance, workers’ compensation rules, and wage and hour requirements.
Obtain the necessary business permits and licenses
Depending on your business type and physical location, you may be required to have one or more business licenses or permits from the state, local or even federal level. Such licenses include, general business operation license, zoning and land use permit, sales tax license, or professional licenses.
50 WWW.SanDiegoVeteransMagazine.com / February 2023
FILE FOR TRADEMARK PROTECTION
Using a name instantly gives you common law rights as an owner, even without formal registration. However, trademark law is complex and simply registering your company in your state does not automatically give you common-law rights. In order to claim first use, the name has to be trademarkable and in use in commerce. It’s always a great idea to protect your business name as it can become a valuable asset of your company.
GET YOUR LEGAL DUCKS IN A ROW
No matter how busy things with your startup get, set aside some time to address these matters and take your legal obligations seriously. Getting your legal ducks in a row right from the start will help you avoid any pitfalls down the road, and will help you scale your business successfully as you grow.
I’m the CEO of www.GoLegalYourself.com where we help entrepreneurs start, run, and grow their business and I’m proud to provide a limited time offer of 10% discount on our Startup Essentials Package. Please use the code Veteran at checkout.
For more information on how to legally start and grow your business please visit my website at www.BaglaLaw.com
Disclaimer: This information is made available by Bagla Law Firm, APC for educational purposes only as well as to give you general information and a general understanding of the law, and not to provide specific legal advice. This information should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
WWW.SanDiegoVeteransMagazine.com / February 2023 51 Legal Pearls! PEARLS OF WISDOM for Avoiding Business Litigation Award-winning attorney, Kelly Bagla shows you how to avoid legal pitfalls FROM DAY ONE! Legal Pearls! - The quick and easy guide for avoiding business litigation. Award-winning Attorney Kelly Bagla distills the legal information every business owner needs to know to avoid costly lawsuits and protect personal assets. Now every entrepreneur can apply the same legal steps and strategies used by top attorneys. • AVOID COSTLY BUSINESS LITIGATION • PROTECT YOUR HARD-EARNED ASSETS • BE READY WHEN LEGAL ISSUES ARISE NEW FROM KELLY BAGLA! Get your copy at amazon today! www.tinyurl.com/Legal-Pearls
Legally Speaking
Military Focused Family Law Facts
By Tana Landau, Esq.
Divorce and Spousal Support
In determining temporary spousal support, the courts in many California counties use a formula as a guideline.
These guidelines vary In San Diego the Court utilizes a Dissomaster calculator program to determine the temporary amount of support, although the Court is not bound by exactly what the calculator dictates. The calculator seeks to apportion net disposable income equally between the parties.
In determining permanent spousal support, the court will consider and weigh fourteen factors found in California Family Code Section 4320. Based on these fourteen factors, the court decides whether a permanent order of spousal support will be made in your case. The court also decides the amount of the spousal support and the length of time spousal support will be paid by one spouse to the other.
Spousal support, which some people call “alimony,” is paid by one divorcing or separating spouse (or domestic partner) to another. Spousal support is one of the more contested issues in family law cases, along with child custody matters. Most people do not like to pay spousal support to their soon to be ex-spouse. Spousal support in California may be awarded on a temporary basis during the divorce to ease the financial transition of the lower-earning spouse. The court will then consider whether to make spousal support permanent.
The Court treats temporary spousal support differently than permanent support. When considering whether a spouse needs temporary alimony, California courts have found that the amount of support should be based on what’s necessary to maintain the standard of living that the couple enjoyed during their marriage. In many cases, both spouses won’t be able to keep up their previous living standard as it is more expensive to maintain two homes rather than one. But the idea behind temporary spousal support is to maintain the status quo—as much as possible—until the divorce is final.
What Factors Does the Court Consider to Determine Permanent Spousal Support
In determining permanent spousal support, the factors the Court considers includes the following:
1) The extent to which the earning capacity of each party is sufficient to maintain the standard of living established during marriage;
2) The extent to which the supported party contributed to the attainment of an education, training, a career position, or a license by the supported party;
3) The ability of the supporting party to pay spousal support, taking into account the supporting party’s earning capacity, earned and unearned income, assets, and standard of living;
4) The needs of each party based on the standard of living established during the marriage;
5) The obligations and assets, including the separate property, of each party;
6) The duration of the marriage;
52 WWW.SanDiegoVeteransMagazine.com / February 2023
7) The ability of the supported party to engage in gainful employment without unduly interfering with the interests of dependent children in the custody of the party;
8) The age and health of the parties;
9) Documented evidence of any history of domestic violence between the parties;
10) The immediate and specific tax consequences to each party;
11) The balance of the hardships to each party;
12) The goal that the supported party shall be selfsupporting within a “reasonable period of time” as defined by the Family Code;
13) The criminal conviction of an abusive spouse must be considered in making a reduction or elimination of spousal support;
14) Any other factors the court determines are just and equitable.
What is the Length of Spousal Support?
Courts may order spousal support to be paid for a reasonable period of time. A general rule is that spousal support recipient can receive spousal support for up to one-half the length of the marriage if the marriage was less than 10 years. For example, if you were married for 5 years, the general rule would be that you can receive spousal support for up to 2.5 years if you are the lower income earning spouse. In a marriage 10 years or more, the Court will retain jurisdiction over spousal support. Thus, there is no durational limit on spousal support in long term marriage unless the parties agree to a termination date. The burden will be on the party paying spousal support to demonstrate to the Court in the future that the circumstances warrant a termination of spousal support.
Is Spousal Support Taxable?
Unlike child support, spousal support is considered taxable income to the recipient for state tax purpose in California. For state tax purposes in California, spousal support is tax deductible to the obligated spouse paying spousal support. Therefore, the recipient must claim it as income and the payor can deduct the spousal support payments on their state taxes. However, for federal tax purposes, since January 1, 2019, it is no longer tax deductible to the payor or considered taxable income to the recipient if your order was entered after said date.
For more information about co-parenting in your military divorce, check out our website: www.frfamilylaw.com or call (858) 720-8250 and ask to speak with military family law attorney Tana Landau
This article is intended only for informational purposes and should not be taken as legal advice.
WWW.SanDiegoVeteransMagazine.com / February 2023 53 Legal Experts with Humanity Time for a Fresh Start. Call 858-720-8250 or visit www.frfamilylaw.com to schedule a free consultation. Flat-fee law packages available. Military Divorce and Retirement, 20/20/20 Spouse, Survivor Benefit Plans, Support Orders, and more. No nonsense. No hidden fees. Discounts for service members. Move forward without breaking the bank. Our military expert family law attorneys are ready to push your case to the finish line.
Veterans Chamber of Commerce
By Joseph Molina www.vccsd.org
VETERANS - USING VA LOANS
Get pre-approved: Before you start shopping for a home, it’s a good idea to get pre-approved for a loan. Preapproval will give you a better idea of how much you can afford and can make it easier to find a home that meets your budget. Prequalify for a VA home loan by submitting the documents required by your lender.
VA Loan Appraisal: During the VA home loan process, an appraisal of the home is a legal requirement. There are certain requirements set by the VA to ensure the house you’re buying is safe and secure and does not have any major external or internal problems that could threaten your health.
Buying a home can be an exciting and challenging experience, and veterans have access to special benefits through the Department of Veterans Affairs (VA) that can make the process easier. VA loans are a type of mortgage loan that is guaranteed by the VA and are designed to help veterans, active duty military members, and certain other eligible individuals purchase a home. By understanding how VA loans work, you will be able to determine if they are the right mortgage for your purchase or refinance plans. You fill out a loan application with any bank, lender or credit union of your choice that offers VA loans. Here are some steps veterans can take to buy a home using a VA loan:
Determine Eligibility: To be eligible for a VA loan, veterans must have served in the military for a certain length of time and meet other requirements. Active duty service members, veterans, and eligible surviving spouses can use VA loans. To check eligibility, veterans can contact their local VA regional office or visit the VA’s website.
Find a lender: VA loans are available through approved lenders, including traditional banks and mortgage companies, credit unions and other specialized lending institutions. It’s always good to shop around for the best rates and terms, so veterans should consider working with multiple lenders to compare offers. Your lender will need to order your appraisal from a VA-approved inspector.
Review the home loan process: To ensure you understand the process of buying a home using a VA loan, it’s best to review the benefits and requirements of a VA loan. This will help you understand the ins and outs of VA loans and what to expect when applying for one.
Finding the right home: Once you’ve been pre-approved for a loan and have a good idea of how much you can afford, it’s time to start looking for a home. When you find a home that you like, you’ll need to make an offer, negotiate the terms, and move forward with the purchase. Keep in mind that with a VA loan, you may be eligible for a VA-backed or funded home inspection or a VA-backed energy efficiency improvement loan.
Closing the loan: After the seller has accepted your offer, the lender will complete a loan application, verify your income, and order a property appraisal. Once the lender has approved the loan, the closing process can begin. During closing, the loan will be funded, and you will be required to pay closing costs and other fees associated with the purchase of a home. You’ll typically need to attend closing in person at a title company, escrow office or attorney’s office. Once the lender reviews your closing package and loan funds are wired, the property title is recorded into your name and you’re officially a homeowner.
Buying a home can be a complex process, but veterans have access to special benefits through the VA that can make it easier. By following these steps, veterans can make use of the benefits of a VA loan to make the process of buying a home less stressful and more affordable.
The National Veterans Chamber Radio Show www.vccsd.org/radioshow.html
If you have any ideas or a project that you would like to develop in collaboration with the National Veterans Chamber, please send your ideas to: veteransccsd@gmail.com
54 WWW.SanDiegoVeteransMagazine.com / February 2023
Let us support you
A FEDVIP Vision plan that’s focused on you is just a few clicks away. Just enter your ZIP code at uhcfeds.com to compare benefits and perks from UnitedHealthcare, including:
• A $200 frame allowance on both the High and Standard plans
• Access to 133,000 providers
• Discounts on trendy frames from top brands
UnitedHealthcare vision coverage provided by or through UnitedHealthcare Insurance Company, located in Hartford, Connecticut, UnitedHealthcare Insurance Company of New York, located in Islandia, New York, or their affiliates. Administrative services provided by Spectera, Inc., United HealthCare Services, Inc. or their affiliates. Plans sold in Texas use policy form number VPOL.06. TX , VPOL.13.TX or VPOL.18.TX and associated COC form number VCOC.INT.06.TX, VCOC. CER.13.TX or VCOC.18.TX . Plans sold in Virginia use policy form number VPOL.06.VA, VPOL.13. VA or VPOL.18.VA and associated COC form number VCOC.INT.06.VA, VCOC.CER.13.VA or VCOC.18.VA. This policy has exclusions, limitations and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, contact either your broker or the company.
WWW.SanDiegoVeteransMagazine.com / February 2023 55
All trademarks are the property of their respective owners © 2022 United HealthCare Services, Inc. All Rights Reserved. ES22-1724332b
Sign up during open season Nov. 14–Dec. 12 (Midnight EST) Learn more at uhcfeds.com
Your work supports a larger vision www.uniteus.com
56 WWW. PREPARE FOR YOUR CALL TO SERVE { Become a military chaplain by earning a MASTER OF DIVINITY degree { Proven record of more than 200 chaplain graduates IN-PERSON OR ONLINE www.evangel.edu
WHAT’S NEXT? BECOME A CRANE OPERATOR Discover an exciting new career opportunity after serving your country. Heavy Equipment Colleges of America proudly supports and honors the brave women and men who fight for our country. • VA education benefits and Career Skills Program (CSP) • Job placement help and hands-on, classroom interaction • Get certified in as little as three weeks TRAIN TO BECOME A CRANE OPERATOR TODAY. Visit: www.heavyequipmentcollege.com Veteran Only Locations Joint Base Lewis McChord in Lakewood, WA | Ft. Irwin, CA (active duty, too) Phone: 760-383-1030 | Email: ftirwin@hecofa.com Skillbridge Approved No Official US Government or DOD endorsement is implied
Military and law enforcement have had a longstanding relationship with overlaps in training exercises, equipment, and, most important, personnel.
It is not uncommon for a service member to make the jump from the military to law enforcement as both professions look for the same characteristics; leadership, fidelity, chain of command, and teamwork are all common themes in both professions.
Quite understandably, many American military veterans often gravitate to a career in law enforcement when the time comes to rejoin the civilian workforce.
www.rva.gov/police/personnel
The two professions have many fundamental similarities; from the uniforms they wear with pride, to the firm command structure they serve under, to great personal risk they endure while protecting those who cannot protect themselves.
The following agencies are actively hiring & proudly support our veterans, active military and the families that keep together.
58 WWW.SanDiegoVeteransMagazine.com / February 2023
www.SanDiegoVeteransMagazine.com JOBS FOR VETS Careers In Law Enforcement Visit Today For Law Enforcement Profiles & Job Openings JOBS FOR VETS LAW ENFORCEMENT
As a military service member or veteran making the transition to a new career path, law enforcement can feel like a natural fit.
WWW.SanDiegoVeteransMagazine.com / February 2023 59 You’ve served your country, now serve your community! Opportunities In Law Enforcement
From Military to Police Officer
Why choose a law enforcement career?
By Holly Shaffner
Transition and career changes can be difficult at any point in life, so why not take out some of the unknowns? In the military, you have camaraderie between your brothers and sisters, there’s a mission to accomplish every day, the work can be challenging and exciting, plus you get to serve your country.
Much of the military work and values parallel to law enforcement work as well. This month, we interviewed San Diego Police Officer Bob Thatcher about his transition from military service to police service, and why it was an ideal fit for him.
Officer Thatcher served on active duty in the U.S. Marine Corps and today as a Gunnery Sergeant, he continues to serve as a drilling reservist. He is in the infantry field and has deployed on several overseas tours to Iraq, Afghanistan, and Japan. At the 10-year mark, he had to decide about re-enlisting or releasing from active duty. For him, the decision was guided primarily on one thing – continuing to serve others and work for a greater good.
“I have always been big into service of others,” said Officer Thatcher. “I wanted to give back to my country, my community, and those who sacrificed for me.” For Officer Thatcher, his transition was from military fatigues to police uniform. He had done his research and met the requirements and deadlines to be selected for the police academy as soon as he left active duty.
Police departments often actively recruit for people leaving the military. San Diego Police Department Sergeant Jason Tsui said that in addition to important qualities such as work ethic, dedication, and integrity, military personnel also possess valuable life skills too. A good law enforcement candidate would be able to work in changing/fast-paced situations, in stressful conditions, can easily be part of a team, and be selfless. These are all attributes that most military men and women possess and learn during their military service.
When asked what the favorite part of his job was, Officer Thatcher said, “I like that my job is diverse. I am in the community every day, get to problem solve from call to call, and every day is different.”
Officer Thatcher’s advice to men and women looking to get into law enforcement:
• First, go on at least one ride along with law enforcement to see the different kind of calls and responses. Talk to the officers and ask questions.
• Be open and honest in your application and interviews.
• Keep at the process even if it takes a while to move along.
• Work hard each and every day to earn that spot.
• Go “all in” in everything you do.
• Academically, make the time to study.
• Physically, be able to run 5-6 miles at about an 8 minute/mile pace and do cross-fit exercise to build stamina.
Some of the benefits of working for the San Diego Police Department include:
A four-day work week, 11 paid holidays/year, 13-21 days of paid annual leave/year (depending on length of service), yearly uniform allowance, flexible benefits plan (Health, Dental, Vision), excellent retirement program, 401K/Deferred Compensation Plans, tuition reimbursement, and 30 days paid military leave/year.
For more information about applying to SDPD, go to: www.sandiego.gov/police or email: sdpdrecruiting@pd.sandiego.gov
60 WWW.SanDiegoVeteransMagazine.com / February 2023
San Diego Police Officer Bob Thatcher
WWW.SanDiegoVeteransMagazine.com / February 2023 61 www.joinSDPDnow.com SDPDrecruiting@pd.sandiego.gov
62 WWW.SanDiegoVeteransMagazine.com / February 2023 www.c6securityacademy.com
WWW.SanDiegoVeteransMagazine.com / February 2023 63 Veterans! Join Our Team CHANGE Be the SFPD Salary $103,116 - $147,628 TEXT “JoinSFPD” to (415) 704-3688 www.SFPDcareers.com
“Incredible hope & incredible spirit!” —Rita Cosby, Emmy award-winning TV news anchor “I encourage everyone to see and all of us to learn from.” —Donna Karen, creator of DKNY More than just beautiful dance It’s a Touch of the Divine More than just legends It’s the beautiful culture and wisdom of China before Communism More than just a performance It’s an experience that Awakens the Soul Find out why millions have called Shen Yun a “ life-changing experience”. See it at least once in your lifetime! See It At Least Once in Your Lifetime “It’s like being in heaven!” —Paul Behrends, consultant A Perfect Valentine Gift. Hurry for Tickets! California Center for the Arts, ESCONDIDO FEB 8-14 APR 21-23 SAN DIEGO Civic Theatre ShenYun.com/SD 1-888-973-7469 Call for Group Tickets A Perfect Gift. Get Tickets Today! China Before Communism All-New Program With Live Orchestra