BHST Part Two: OC Navigator

BHST Part Two:

OC Navigator

This section presents excerpts selected by the evaluation team taken from the full report written by Chorus. The full Chorus report is available in Appendix B. Where the evaluation team added and/or revised text, an 'E' appears. Throughout this section, icons were also added, and text shortened to facilitate readability.

OVERVIEW

The OC Navigator is a website designed to help Orange County (OC) residents find and connect with behavioral and other social services across public and private settings. For individuals who are unsure of their needs or how to start their search, they can answer a brief questionnaire on their social determinants of health to help identify local services that may be helpful to them. The OC Navigator was formerly referred to as the Behavioral Health System Transformation Project: OC Digital Resource Navigator. Based on conversations and branding activities with community partners and OC leadership, it has been named the OC Navigator and is available at https://ocnavigator.org. The OC Navigator had its official public launch on April 7, 2022, following a pilot and progressive rollout with community partners over the preceding year. Below, progress of the main components of the project are described.

Timeline

The table below represents the activities associated with identifying and including stakeholders in planning, the app build, the build of the Social Determinants of Health Survey, and Progress Updates to MHSOAC in each quarter of this reporting period.E

Oct-Dec 2021

Jan-Mar 2022 Identify stakeholders to include in local planning meetings Build and refine OC Navigator Develop and incorporate Social Determinants of Health Survey Provide progress Updates to MHSOAC

• Completed 15 subject matter expert interviews to curate housing, legal, and mental wellness resources, guides, and keywords • Conducted 3 workgroups with community co-chairs • Conducted email outreach to re-engage with partners and collect resources

• Completed 12 subject matter expert interviews to curate resources, guides, and keywords • Conducted 2 workgroups with community co-chairs • Worked with bilingual community partners to ensure localization of translations • Learned from 5 organizations about their resource management practices • Designs for user account creation and the logged-in experience • OC Navigator reporting dashboard v1 • Multi-lingual support • More resources and guides • UI improvements • Implement data visualizations and widgets for the OC Navigator dashboard • Design features to easily change languages in the OC Navigator • Build the OC Navigator dashboard • Build functionality to support translation input and auto-translation

• Continue multilingual development • More resources and guides • UI improvements • Design new category page layout • Add the suggest-an-edit page • Add a data visualization to the OC

Navigator dashboard to display data by city and district • Build the second iteration of the

OC Navigator dashboard • Improve the layout and graphics on the

Wellness Check-In page

Apr-Jun 2022

Jul-Sep 2022 Identify stakeholders to include in local planning meetings App build – Scope and Directory Features Social Determinants of Health Survey Progress Updates to MHSOAC

• Presented to 9 groups or coalitions following launch to raise awareness of the OC Navigator • Completed 8 subject matter expert interviews to curate family safety, basic needs, and transportation resources, guides, and keywords • Conducted 4 workgroups with community co-chairs

• Conducted 3 workgroups with community co-chairs • Conducted 10 interviews to curate resources, discuss collaboration, and develop guides • Provided 2 OC Navigator trainings to family service providers • Conduct monolingual engagement activities • Conduct trainings • Go live for all OC residents to use • Publish OC Navigator in 8 additional languages • Complete security and performance optimization • Continue developing the data governance plan • More resources and guides • UI improvements • Launch translations in 8 additional languages • Implement the new resource guide page layout • Embed Google Analytics into the

OC Navigator dashboard • Design a dashboard visualization to display user data by language • Build multi language features such as language selection and translation suggestion

• Add resources and guides • UI improvements • Implement the new category page layout • Build the third iteration of the OC

Navigator dashboard • Build the updated category page layout • Progress updates to MHSOAC

Project Activities

The following are the four overarching project activities for this reporting period. The structure of Chorus’ report will follow the below Project Activities:E 1. Identify stakeholders to include in local planning meetings

2. Build and refine OC Navigator

a. Additional Content and Enhanced Resource Data

b. Keywords

d. OC Navigator Reporting Dashboard for OC administrators

e. Multi-language support

f. User interface (UI) improvements

g. Closed loop referral system

3. Develop and incorporate Social Determinants of Health Survey

4. Provide progress updates to Mental Health Oversight and Accountability Commission (MHSOAC)