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Issue 11 | ThePaytechMagazine
PAYTECH FOCUS 21 Payments: the path to peace?
Payments have been on the front line like never before. But could the West’s response to war in Ukraine strengthen its arsenal in repelling a wider assault on the integrity of the financial system?
34 The curtain call
Adam Smyth from NatWest, Pay.UK’s Simon Brooks and Louise Shorthouse from Icon Solutions, on why Request To Pay is still waiting in the wings
49 Payments’ blockbuster moment?
Could PSPs be about to follow the likes of Netflix, offering customers an experience they don’t even know they want yet? We ask Workato’s Jonny Gaffney and Neil Drennan from Currencycloud
61 Where to now?
It’s commonly assumed that COVID-19 sparked a dramatic directional shift in payments. But it was already happening, say Ray Brash from PPS and 11:FS’ Simon Taylor, as they predict more twists and turns
INNOVATION AND TRANSFORMATION 6 State of the Unions
Can America’s credit unions adapt their unique customer relationships to the digital age? They can and must, say Matthew Williamson and Ruby Walia of digital experience consultancy Mobiquity, and Cyrus Taheri, from Mambu
11 Every Cloud…
While acquirers battle to maintain their share of a stormy market, Bill Farris of ACI Worldwide see blue skies ahead
THEPAYTECHVIEW
2022»ISSUE #11
Who could have predicted our focus would shift, in this latest issue, from how the payments industry is using technology to adapt to the post-pandemic world… to how it’s using technology to fight a war?
If you, like me, have been glued to the news over recent weeks, you'll have seen how payments and the systems that underpin them have become our principle weapon in defence of besieged Ukrainians facing down the Kremlin’s military aggression.
Our commentary on the industry’s role in the unfolding conflict in Eastern Europe features digital identity expert Trulioo on why this is the moment for governments to be brave – to follow through on sanctions threats and make sure there’s nowhere for persons of interest and their money to hide.
Ironically, the war sparked a compassionate flow of cryptocurrency donations into Ukraine – ironic because it’s often maligned as the currency of bad actors and here was the first major demonstration of how alternative finance can play its part on the side of the good.
Away from the conflict, in this issue we show how transformation is gripping the sector, with developments from super-apps to green solutions, changing the world for the better.
And, yes, we’re still talking about ISO 20022 – and particularly how to manage the transition by SWIFT, the behind-the-scenes financial messaging system that, thanks to the current conflict, everyone now knows about.
Payments really are helping to shape a new world order.
Our last issue’s spine tingler, 'I'm something of a scientist myself', is a quote uttered by the character Norman Osborn (played by Willem Dafoe) in the 2002 superhero film Spider-Man. Tracy Fletcher, Editor
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14 Green shoots of change
Western Union Business Solutions’ Alex Lawson and Sarah Leugers from the Gold Standard Foundation, believe payments and financial services can and should help save the world
17 PIX and mix
It took less than a year for Brazil’s instant A2A payment tool to reach mass adoption. Edson Santos, Founder of Colink Business Consulting, and Eduardo Goni, Country Manager Brazil for ACI Worldwide, consider how the rest of the industry has responded
NEW WORLD ORDER 26 Where the heart is
Howard Moore from Mobiquity discusses the implications of working from home for the payments industry with Standard Chartered Bank’s Laura Cole and Jessie Danyi from Pleo
31 Digital handshake
Embracing digital isn’t just an aspiration for B2B firms – it’s now a commercial imperative, say TreviPay’s Brandon Spear and Digital River’s Adam Coyle
CUSTOMER EXPERIENCE 38 See me, know me
Modern payments need to service the needs of users, before even they know what they want, says Philipp Baecker, a partner in Bain & Company and Mambu’s Kunal Galav
41 Holding on to the past?
The notion of what a wallet actually is, has altered beyond recognition, and the biggest change could yet lie ahead, according to G+D’s Jukka Yliuntinen
45 Moving forward
UK lender TSB and Australia’s Sandstone Technology have both seen artificial intelligence come to the fore during one of the most volatile homebuying periods in history
RISE OF THE SUPER-APPS 52 Super-charged for the US
As Curve prepares for a full launch in the States, Founder & CEO Shachar Bialick sets out why it will succeed in its super-app mission – and why others might fail
56 At your service
They’re our virtual valets, poised to fulfil our every whim… we asked Gijsbert Pols from Adjust where the super-apps’ super-powers might take them next
ISO 20022 64 Major surgery…
or is there a less painful way for firms to get their IT systems fit for ISO 20022? Elmar Handke, from UBS, and Volante Techologies’ Chris Stares, believe they’ve found the panacea
69 Out-of-the box thinking
Despite years in the making, the migration of tens of thousands of participants in the world’s payments networks to ISO 20022 is proving infinitely complex. Intercope’s Andrew Muir, Daragh Kirby and Olaf Grossler, explore some of the consequences and offered at least one solution
THEPAYTECHMAGAZINE 2022 ISSUE#11
EXECUTIVE EDITOR
Ali Paterson
GENERAL MANAGER
Chloe Butler
EDITOR
Tracey Fletcher
ART DIRECTOR
Chris Swales
US CORRESPONDENT
Jacob Bouer
PHOTOGRAPHER
Jordan “Dusty” Drew
ONLINE EDITOR
Eleanor Hazelton Lauren Towner
ONLINE TEAM
Lewis Johnson-Pitt Elvey Mensah-Afram
HEAD OF CONTENT
Douglas Mackenzie
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Bobby Suman Aniqah Majid Joe Butler
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Taylor Griffin Sophia Matambo
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Tom Dickinson Karen Estcourt Serena Khemaney Shaun Routledge
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Tracy Fletcher David Firth Martin Heminway Natalie Marchant Sean Martin Sue Scott Frank Tennyson Fintech Finance is published by
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