Remodeling Talk... For the Truth about Customer Satisfaction, Talk to the Customer

The Problem: What’s Believable?

When companies of any kind feature testimonials in their advertising, it usually reflects their strong value for delivering customer satisfaction. Sadly though, it’s possible for testimonials to represent the unusually good experience, rather than the rule.

Since we’re not talking about ice cream or a haircut, that’s something to consider when reading a few cherry-picked testimonials. If your home’s renovation isn’t done exactly as it should be, you can’t just “walk it off” or “grow it out”.

There is no “Remodeling Customers’ Bill of Rights”, so how can you choose a firm without jitters? Fingers uncrossed? Four quotes and a success story won’t give you the whole truth. Frankly, even our glowing customer letters, on the “Our Clients” tab at www.bellavistacompany.com, still don’t assure you we didn’t leave out the complaints.

The Solution: Transparency and Access

In 2009, we decided to remove ourselves as a fi lter and give you direct transparency into our customers’ satisfaction levels. We developed a detailed survey to measure satisfaction with each phase of our process. Results will be updated frequently, and will be our ongoing way of providing you the truth you deserve from any remodeling fi rm. Here’s how our customers currently grade us:

Bella Vista Company

CUSTOMER SATISFACTION LEVELS

Contact: 4.5

Meetings & Planning: 4.7

Staff: 4.8

Pace: 4.4

Value: 4.8

The complete survey results are at www.bellavistacompany.com, on the “Our Clients” tab. You’ll see these averages combine for a cumulative 93% overall customer satisfaction rating. Even better, every single respondent circled “YES” to “Would you be willing to be a reference for our future customers?”

Discover the Truth: Talk to Our Customers

BellaVista customers are your neighbors and they would love to talk to you about the project you’re considering. It’s part of the fun in remodeling. We’ll make it easy – just tell us about the project you’d like to learn more about, and we’ll put you in touch with customers who can talk from experience. You’ll get the unfiltered truth, the confidence you deserve, and we bet you’ll even make a new friend in the process.

by: Alan Margulis

Our customers are warm, terrific people, and we enjoyed showing them the gratitude they deserve at our Annual Customer Appreciation Party. See what a great time we all had on the “Our Community Tab” at www.BellaVistaCompany.com.