The 6 Questions to Ask a Remodeler

Considering a design, build, or remodeling project in your home? There are several excellent remodeling firms in our area, and of course we at BellaVista Company would appreciate your consideration. But which firm is right for your project?

Before you pick up the phone to investigate, tear out this page. In our experience, these are the six fundamental questions to ask before you sign a contract. Remember, you have the right to complete, honest answers, so probe a little deeper when necessary. Choosing wisely is all in the details:

Are you the right company for my project?

Probe for(practical and innovative solutions they have provided customers with needs like yours. Even if you’re sure about a particular approach, test the firm’s know-how by asking for a range of options for translating your design dreams into reality. Learn what kinds of products, materials, and techniques could be used, and ask about visiting actual completed or in-process projects.

What is your level of experience and expertise in my neighborhood?

Probe for( years of experience in the community and expertise in local building and conservation standards. Ask about their architectural philosophy for blending modern design features into established neighborhoods. Learn which projects in your neighborhood produce the best return on investment. Request photos showing a variety of styles, with addresses you can visit.

What can I expect once I sign the contract?

Probe for(a project management process with detailed steps, preferably in writing. Find out who will be your liaison and how he/she will communicate. Learn how your vision will be achieved, and your needs for privacy, convenience, and cleanliness respected. Find out how your satisfaction with the end result will be ensured, and whether written guarantees and warranties are offered.

Do you actively participate in trade organizations?

Probe for(organizations that keep members informed of industry issues, new construction techniques, and business practices. Active involvement correlates with professionalism you can trust. Look for affiliations with local and national Home Builders Associations (HBA of Greater Dallas/ NAHB) as well as the National Association of the Remodeling Industry (NARI). Learn about special designations they have achieved, including Certified Graduate Remodeler (CGR) and Certified Remodeler (CR).

What you discover in your interviews will not only inform your choice of which remodeler to use; you’ll also be better equipped to understand and contribute to the design process. Good luck, and we hope you’ll begin by calling us at BellaVista Company. We’re here to help.

Do you maintain all of the necessary insurance?

Probe for(builder’s risk and general liability insurance to protect homeowners from claims arising from property damage or jobsite injuries. Request copies of the insurance certificates and ask about the procedure and coverage in the event of an accident involving a worker, visitor, or resident of the home.

Can you provide references?

Probe for(satisfied customers, peers, and people involved in all aspects of the industry. Talk with customers who have had similar work done. You’ll want to hear the firm is organized, responsible, attentive to detail, and responsive to warranty issues. Make sure they have a strong network of trade contractor affiliates to keep your job running smoothly. For larger projects, you may even request to contact suppliers and lenders to verify financial stability.