CRM Functional Modules Microsoft Dynamics CRM (Customer Relationship Management) is design with three functional modules.
CRM Functional Modules
• CRM application is separated functionally for various sorts of users.
• Consequently, if an association or agency is using CRM to manage its procedures. The sales group users would utilize the functionalities that go under the Sales module. While marketing team would utilize functionalities that comes under the marketing module.
These three modules meet up to drive the whole lifecycle of picking up another customer, offering them the services and keeping up the current clients.
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Sales Module
This module of CRM is intended to drive the whole deals lifecycle of new client. This module comprises of the following sub - modules:
Marketing Module
This module of CRM is intended to drive the whole deals marketing process for its current and potential customers. This module comprises of the following sub - modules:
Service Management Module
Cases (Incidents) Knowledge Base
Service Management Module
Contracts Resource Groups Services Service Calendar
This module of CRM is intended to focus, manage and track the customer service operations.
Activity Management
In CRM, All these modules are follow the Activity Management module. An Activity represent to any sort of interaction with the client, for example, a Phone Call, Email, Letter, and so on and it can be related to Account, Contact, Lead, Case, etc.
CRM
CRM - Best way to easily connect with your customers
CRM is a Microsoft product that fully run on Microsoft technology and one the leading industrial software that focuses on different business fields like marketing, sales and customers services, etc...
Microsoft Dynamics CRM Developers are to build powerful CRM software for the bright future to every businesses and manage company’s interactions with current and future customers.
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