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PRESIDENTS LETTER - PAULA REALI Welcome members to our August newsletter. As some of you might be aware that our new Web page is up and running now (type in Google, associationofcosmetictattoo.com.au) and you will come straight to our new site. The web page looks amazing and very interactive with special thanks to Fiona from Affinity and her team who has done this for us. We are still getting new context and information onto site and trying to make it easier for members to use. We thank all of you for your patience as it has been a long time in the making but it is also up to you now to look at all your details and contact us if anything is missing as it can be an ongoing thing to maintain and your feedback is very helpful to us.
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10th Year Anniversary for Association of Cosmetic Tattoo. We thank all our members from the first year staying with us and also it gives us great pleasure to having so many Professional members in our Association now. We will be having some special things happening at the Dinner when our seminar is on in October, PLEASE all welcome. Paypal is an
application we are adding to the site so members can fill out their membership forms and pay via Paypal using credit card etc.
our education and learning to always give our clients our expertise in the field and reassurance we can help their needs.
FREE PAGE - is also a page we are adding for members to advertise an item, or piece of equipment that they want to sell or an item wanting to purchase by asking other members where to get from. It will be a “Keep a look out page� in the newsletter from now on.
Treasurers Update Memberships
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CLIENT HISTORY - Before and after care sheets and information on Tattoo service forms are available to all members, so the information will hold up in Court if any need to. We like to have the same standard of practise for our members, so therefore if you do not have already please ring me or email and I can get sent out to you. They are a must to have a safe knowledge for our clients and yourself on your client understanding the treatment they are about to have and any minor adjustments that can happen with treatments also. As I always say with this industry, it is forever evolving and we must as specialists in our field remember to continue
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All Memberships run in a calendar year (NOT a FINANCIAL YEAR).
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If your membership is paid in either the January or July in the current year, your membership costs are the same. If you have been an ongoing member for more than 3 years. The cost is $200, if a new member, the cost is $250.
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If you pay half way through the year, the same cost applies. As in the past, we had members only joining for the discount on the seminars with the International Trainers, therefore we do not alter the membership anymore. Every year a new membership form must be filled out and sent in with payment, as this stops all the ringing around to members who have either paid or not given enough details on bank page to send out receipts.
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We will have Paypal for all members and forms will need to be completed at the same time shortly, so we will keep you posted.
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Please do not hesitate in calling or emailing if you have any questions.
Paula Reali
M N O I TENT
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all who sh s r e b m al me me unethic that so n a n io in t n s y atte tment which tic trea ht to m e g u m o s r ip form o b h c s n r g e e e in b b erform ACT a mem ecently been p ith the signed e w It has r v e e v a c a h n h s a s ccord at you namele not in a mber th e e remain r a m e s r e se cedur r. Plea s of pro s. d manne in k s e uideline hes t G t a gulation h e t r s e e t h t a t s here to tion. ase ad le p penetra , s in t k n s e li h c g r throu nd you idelines f you a u o bers g y t S & fe sa e mem OH e s d h o t n h t r a o g T F he AC ntactin ip. ing to t l be co il d r w o I mbersh c , e c e a r m u f t o fu in the ellation ic canc d again t e a is m a o r t in au atter is ill result w If this m h ic h T dw SIDEN E involve R P . li ea Paula R
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Sunday 12th October Brow perfecting, Improve hair strokes, Advanced level shading 9am-4pm
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Monday 13th October Eyeliner perfecting, Baby Eyeliner, Working inside and out of lashes, colour blending 9.30am - 4pm
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Sunday Night AWARDS DINNER ! 6.30pm Dinner (2 courses) and drinks in the Forrester’s Room at the Radisson Hotel. Awards Ceremony & Certificate of Participation Presentation
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COME & ENJOY THE FUN FOR OUR 10TH ANNIVERSARY MEMBERS PRICING 2 DAY SEMINAR $650 DINNER $45
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NON-MEMBERS PRICING 2 DAY SEMINAR $950 DINNER $80
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SUNDAY 12TH & MONDAY 13TH OCTOBER, 2014
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Send payments to: ACT, 141 Princess Highway, Unanderra NSW 2526 or Direct Deposit to: BSB: 637 000 Acct No. 717964934 All payments must be finalised by Monday 29th September, 2014. CLICK HERE TO COMPLETE APPLICATION FORM
Sue Farley International Master Trainer October Seminar with Sue Farley. Sunday 12th October – First day - Brow perfecting, Improve hairstrokes, Advanced level Shading.
9.00am - 4pm
Monday 13th – Day two – Eyeliner perfecting, Baby eyeliner , Working inside and out of lashes, Colour blending. 9.30am – 4pm.
Sunday Night – Dinner, Awards 6.30pm Dinner two courses and drinks in the Forrester’s Room at the Radisson Hotel. Awards given and certificates for Participation. Fun night for our 10th Anniversary. Seminar two days Members $650.00, Dinner $45.00 Non members $950.00 Seminar, Dinner $80.00
Payments can be made by Cheque Sent to A.C.T 141 Princes Highway, Unanderra N.S.W 2526. Bank transfers welcome bank details : BSB: 637 000 ACC: 717964934. Or via Paypal – details to follow.
DEPOSIT - $300.00 can be made but all balances must be finalised by Monday 29th September 2014. I ………………………………………………, for the seminar in the amount of $
have paid my DEPOSIT or FULL payment and Dinner for MYSELF and GUEST
(names ……………………………………………………………………………………………… )
Seminar costs include morning/ afternoon tea and full lunch with certificate. PLEASE come along for a great time and dinner to help meet and make new friendships and help celebrate the 10th Anniversary. VENUE : Radisson Hotel and Suites 72 Liverpool St, Sydney. Ph: 0488111525. OR Email : tattooassoc@gmail.com
2014 ASSOCIATION OF COSMETIC TATOO INC. Rosselyn Norris Awards is open to all financial members Entries Close 20th September 2014 Winners will be announced Sunday 12th October 2014
Two Divisions of Entry 1.
NOVICE (less than 2years experience in Cosmetic Tattoo)
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ADVANCED (2years or more experience)
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Please supply before and after photos of 2-3 different procedures (ie Brows and Lips or Eyeliners and Brows or Lips and Eyeliner) You can enter as many photos as you feel are necessary to display your talent. (after photo can be immediately after procedure or at follow up visit) • Retouching of photos not allowed • Send your entry in a display book • Send a copy of each client history information sheet • Send a copy of your Training Certificates
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Name ……………………………………………………………………………… Salon Name ……………………………………………………………………… Address …………………………………………………………………………… Post Code ………………………………………………………………………… Email ………………………………………………………………………………..
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NOVICE I enclose photos (before and after) of my entry in either Brow, Eyeliner or Lip Liner or all three, along with the signed client history form and a copy of my Training Certificate for the entry into Novice Tattoo Division (Under 2 years working in Tattoo Industry) Please circle type of entry a)
Brow
b)
Eyeliner
c)
Lip Line
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ADVANCED I enclose my 2 photos (before and after) of my entry along with signed client history form and copies of any Training Certificates in the Advanced Section of the competition. a)
Full Lip
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Lip Line
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Hair Stroke Brows
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Shadow or Full Brow
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Designer Eyeliner
Number of years working in the Industry ……. All photos should be clearly marked on the back with Therapist Name and Client Name. All photos must be posted to Head Office ACT, 141 Princess Highway, Unanderra NSW 2526. If you require a return, please include a stamped self addressed envelope with your entry. Entrant photos will be judged by the current Association Committee or guest judge from United Kingdom. The Judges decision will be final.
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Signed ……………………………………………………………
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A Note from Donna Moody Martin!
I hope you are all intending to apply for our 2014 competition in the Roslyn Norris Awards. It is a prestigious award that everyone should hope to achieve. See application in this Newsletter. We are all looking forward to having Sue Farley return to Australia in October, and help celebrate our 10th Anniversary! I am so upset that I had previously booked an overseas trip and a conference myself in Florida and thought I would be back in time for the 12th October. I know it will be great Dinner celebrations on the 12th. As you may or may not be aware we require all members wishing to be on the Committee to be in attendance on that presentation/dinner night. As I cannot be there I have to step down. If for any reason Paula is unable to get enough members to stand and help out she will call an extra ordinary meeting during October and I will come back into the committee fold. I am currently working on our 2015 overseas presenter and it looks like Dr. Linda Dixon will be coming over to Gold Coast in March/April. I have invited quite a few others but unfortunately they cannot attend (it's a long way for many to travel). Until the next issue of the ACT ENewsletter, stay safe‌. Â
Donna Moody-Martin
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AU ST R AL IAN COSM E T IC TAT TOO COL L E G E
Don’t forget to check out our brand NEW website… Go to www.associationofcosmetictattoo.com.au
OUR NEW MEMBERS DIRECTORY WILL MAKE IT EASIER FOR YOUR BUSINESS TO BE FOUND…
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Managing Complications, Side Effects & Consequences!
INTRODUCTION Every technician fears that he or she will make mistakes and cause complications for the client, and yet the odds of a mistake are rare. Moreover, the events that we see in the medical spa or other treatment facilities are not truly complications but consequences of treatment or side effects of treatment. What then constitutes a complication, and how is this different from a side effect or a treatment consequence? We hear these words used all of the time, but are they used in the correct context and for the right reason? In fact, significant differences exist between a complication and a treatment consequence. Technicians who are working the semi-permanent cosmetic industry have to know and understand the differences among these three labels. Complications are unexpected events that occur following a normally applied procedure. For example, a client has a semi-permanent makeup treatment and an infection results. Side effects are action of effects of a treatment or drug other than that desired, such as nausea or vomiting (Thomas, 1997). In the case of semi-permanent makeup, bruising would be a side effect. Treatment consequences are predictable outcomes of the procedure that occur in a reasonable percentage of people having the procedure. In other words, a client having a semi-permanent makeup will have redness or swelling. That said, let us move on and discuss in detail situations in each category and what to do if anything, about them. COMPLICATIONS The word complications can tie the technician’s stomach in knots. Nothing rings of fear the way complication does. In fact, the word complications often described a mishap or a problem. However, some reality needs to be brought to the situation. What really constitutes a complication in the world of semi-permanent makeup? This procedure is generally safe and rarely has complications. However, they do occur. The only real complications are infection, scarring, dissatisfaction, corneal abrasion, eye injuries, cold sores, and migration. All other events are qualified as treatment consequences or side effects. Complications, if they occur, can be minimized for the technician and client through a variety of steps. Among the import first steps is the technician’s response. Does he or she freak out and refuse to speak to the client, or does the technician respond appropriately? Responding appropriately mans the technician speaks with the client about the problem, sees the client I the office, validates the situation, and finds solutions. If necessary, the technician should e prepared to have the client see a physician, especially if the client has sustained an eye injury of some kind. Other support systems for the technician will be provided by the clinic manager. Both the physician and the clinic manager can help the semi-permanent makeup technician gain authority and provide the necessary care if a complication occurs. However, given that most technicians are self-employed, they must be properly trained and skilled in all aspects of client management, including first aid and having a physician list to which they can turn in case of emergency. Although communication is important I these situations, so is client education. Most of these situations can be avoided by thorough client consultations during which the client is educated as to what to expect. At every step of the procedure, the technician should explain to the client what is being done. We fear what we do not know or understand. Guide the client as to what to anticipate and how to help during the procedure. During eyeliner, for example, direct the client as to what will be done, where to think about looking, what the feeling should be, and any other expected results. Never discuss pain during the procedure. Only use positive terms such as, “Are you doing okay?” or “You are doing really great.” Mention the terms pain, hurt, or discomfort will focus the client as to the home-care responsibilities. The technician may work with the area for an hour, but the client takes care of it for days. If something does not go as anticipated, the technician must focus on the resolution rather than the cause.
Once the issue has been managed, to prevent a reoccurrence, the technician must analyze the situation for triggering cause. Clients are often fearful because they do not know what is going to happen to them, which can make matters worse. Make sure the client understands the problem and the options available to solve the problem. The technician should be well schooled in understanding that the client will have predictable responses. Be prepared for the client and the responses. The client will go through not only a physical healing, but also an emotional healing. Allow the client the space and opportunity to go through this process with dignity. Being there for the client in a positive, supportive manner is the number one way to deal with any complication. Soon after dealing with the client’s needs, the technician should contact their insurance firm and provide all the details of the incident, making sure that documentation is complete, thorough, and put in the client’s records. DISSATISFACTION One of the most devastating and commonly occurring complications is dissatisfaction, which happens for many reasons. Once reason might be the incomplete consultative process whereby the client was not clear (or the technician was not clear) about colours or placement. Another reason for dissatisfaction might e because the technician was not experienced enough to perform treatment on specific region. Of course, dissatisfaction may also occur because the client just does not like that for what he or she asked. Dissatisfaction, unlike most other complications, does not necessarily occur immediately following treatment, months and even years may pass for dissatisfaction to arise. One example might be a client who asked for a fad treatment. Suppose that she wanted very thick, almost gothic styled makeup. Years later, some has faded, or she no longer cares to look that way. The need for intensive client consultation and education, as well as the limitations as to the responsibility the technician can bear for work performed, cannot be stressed enough. This discussion includes thoroughly explaining the informed consent form. If the client insists on an extreme form of procedure, this should be noted on his or her informed consent, and the client should initial that this procedure is what h or she wants. The other alternative is to decline to do a procedure that the technician knows is inappropriate. This difference between experienced technicians and those new to the field is key. The experienced technician knows that, most of the time, request for extremes will require more stress and have more potential consequences than they are worth. We must keep in mind whether we want the form of advertising that doing the specific client will generate. The most reliable guard against dissatisfaction is experience. The ore experience you as a technician have, the ore experience you will have in thwarting dissatisfaction through communication and steering client expectations. Avoid taking on a client if you feel uncomfortable in being able to make him or her happy. Many technicians consider the consultation an interview process, a time to make sure they feel comfortable with pleasing the client. Clinicians know that, at this point, that they can feely say, “I don’t think I am the best person to perform the services you want.” They can either stop there or refer the client to someone else. Why refer out and lose the revenue? Most experienced technicians agree that the times they did not refer to another technician, in spite of the fact that their stomach was in knots telling themselves not to do the procedure, was when they had the dissatisfaction issues. INFECTIONS & SCARRING Infections and potential subsequent scarring are rare occurrences and can be related to specific issues: unsterile instruments, allergic responses, granulomas, keloid scars, tattoo removal and rarely magnetic resonance imaging (MRI) complications. Remember that the pigment is placed in the upper reticular dermal tissue. If placed too deeply into the dermis, the risk of fanning or blurring increases as the pigment molecules move around more easily. Therefore the technician must make sure that the treatment is meticulous and that the client follows the post care instructions. Making the client a team member who is responsible for his or her home care is advisable. Let the client know that most healing issues result from inadvertent deviations from home-care protocols. Working the garden and wiping the freshly treated brows with a dirty sleeve is a recipe for infection. Cuddling pets near any freshly tattooed area risks infection. Small children, hands, money, and other normally innocuous parts of daily life need to be carefully monitored. Proper hand washing and application of topical healing agents with a clean cotton swab is the way to avoid issues.
Give your client permission to pamper the skin for a day or two and to avoid heavily strenuous activities, sunlight exposure, and unclean environments such as gardening or cleaning out the garage, attic or basement. The most common causes for infection during semi-permanent makeup treatments are ineffective home care, an allergic reaction that is not properly cared for, and granuloma formation. It stands to reason that the one-time disposal needles recommend for semi-permanent makeup are for the safety of the client. Sterile, single us needles protect the client from infection and viral diseases such as hepatitis and human immunodeficiency virus. Therefore, to avoid this complication, use the disposables as they are intended, as single-use items. Allergic reaction are rare and have been tracked t the pigment used in the treatment. Allergic reactions present as cracking, bleeding, swelling, pain, inflammation, burning, and a tattoo injury that will not heal. Some professionals recommend a patch test in the post auricular region before a full treatment. Although patch testing is a good indicator of allergic reactions, no scientific documentation exists for accurately predicting results. Staying apprised of any pigment companies that are having trouble with pigment reactions would be wise as well. Manufacturers are addressing these concerns by meeting and creating guidelines for pigment labelling, including ingredients and batch numbers, so that any problems can be tracked and dealt with in a timely manner. Technicians can help protect themselves and their clients by looking for pigment labels with full disclosure of ingredients, as well as a batch or lot number. Some manufacturers are including an expiration date, but many traditionalists believe that this labelling is misleading as proper! / manufactured pigments are stable and can have a long shelf life. Granulomas are small nodules that form in response to the implantation of the pigment. If any types of granulomas exist, but to those associated with semi-permanent makeup application, this is known as a foreign-body granuloma. These nodules may remain hard and encapsulate the area; other times, they may become infected. When infection occurs, a technician should always contact a physician for advice and treatment. Keloid scars extend outside the area of healing and result in large bubbles of tissue. Keloid scars are not hypertrophic scars, which are simply raised scars. Individuals who are predisposed to keloid scars should not receive semi-permanent makeup because the injury sustained during the treatment can result in a keloid scar.
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We know that the biggest reason for scarring is attempted tattoo removal. Once the tattoo has been placed, little can be done to return the skin to its original condition. Different attempts to remove the tattoo can include saline injection, peel application,dermabrasion, laser, and actual surge1y to excise the tissue. Obviously,the tactic chosen depends on the size and location of the tattoo and the pigment. More recent methods of safe pigment lightening have rendered much better results, including use of saline pacts and specialty acid formulations that also use osmosis to pull or lift colour. Specialised hands-on training of either method is required before implementation.
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A few people who have semi-permanent makeup have reported experiencing temporary swelling or discomfort while undergoing MRI. Some reports indicate the semi-permanent makeup will compromise the results of the MRI. The causes of the interference are unknown, but some people speculate that metals in some pigments cause the reaction because of the radiation to which they are exposed. Although the origination of the concerns is obscure, some evidence suggests. that it was related to risks for the expensive equipment in use. The amount of metal by-product in a cosmetic tattoo is equal to that in a traditional dental filling. In the very first incident, excision was the technique used to eliminate the potential problem. Since that time, this approach has ben demonstrated as extreme. Alternatives including changing patient alignment with a magnet. In one medical study, the risk or reaction factor was less than 1%. Many participating technicians had both multiple MRI and computed axial tomograph ic (CAT) scans of themselves done after having full face cosmetic makeup with no side effects following the medical imaging.
To avoid discomfort, advise your MRI technician that you performed semi-permanent makeup so that the necessary precautions can be taken. CORNEAL ABRASIONS AND EYE INJURIES Corneal abrasions and eye injuries can occur when working around the eyes. Corneal abrasions are the most common and require a trip to the emergency room or the ophthalmologist for treatment. The client will complain of severe eye pain, as if something is in the eye. In mo:>t instances, the symptoms are improved if the eye is closed. Corneal abrasions usually require that the eye be patched for several days as the abrasion heals. Once healed, the eye returns 10 its normal functioning without permanent damage. Other eye injuries are rare and require thE! attention of a physician immediately. To reduce the risk of corneal damage, keep the eye lubricated during the procedure. Single-use units of Celluvisc速 or other eye drops have proven to be of great value. Although these lubricants may make the vision temporarily blurry, they act as a protective coating during the colour implantation process. Rinsing the eye with saline was following the procedure is also beneficial. Many technicians send Refresh速 or other eye drops home with the client for follow up. The wise course of action is to use only lubricating drops to make the eye comfortable without masking potential problems. MIGRATION Migration occurs when the pigment travels beyond its intended placement (Figure 7-2). This event is more likely to occur if your placement is near mucous membranes, for example, the corner of the mouth. Avoiding areas near mucous membranes - corners of the mouth or corners of the eyes - is recommended. In doing so, the technician limits the likelihood of migration. Also noteworthy is that migration can occur with poor-quality pigments, therefore careful pigment selection is recommended. COLD SORES (Herpes Simplex I) For individuals who get cold sores, nothing can be more frustrating or uglier. Therefore the idea of coming in for a beauty procedure and looking worse by getting a cold sore is not appealing (Figure 7-3). Clients who have had cold sores should be pre-treated by a physician with a product such as Zovarix速 or Valtrex速 before lip or mouth tattooing. This medication will ensure that the client does not have a breakout resulting from the stimulation of the lip. Clients who report having had a cold sore as a youth but have not had reoccurrence as an adult still need to be treated. Once the virus is present in the body, it lays dormant until it is stimulated. Stimulation is often triggered by stress or heat. The tattooing process generates heat to the tissue and is generally somewhat stressful to the client. If you are unsure if the client is describing a cold sore, refer him or her to a physician for pre treatment with an antiviral prescription. If a cold sore breaks out, it can spread and move to the sides of the lip, nose,and face. This movement is especially true with semipermanent makeup (Table 7 - 1). If a client reports a breakout before treatment, the session will most likely
TECHNICAL RESPONSE TO COMPLICATIONS OF TREATMENT Any technician, nurse or physician can tell you,when a complication occurs, you can see your career flash before your eyes. What if the client becomes irreparably damaged? What if you get fired? What will happen to your insurance rates? What if you get sued? Although the possibility of these things happening is real, taking proactive steps during the consultation and after you realise that a complication has occurred can minimise the likelihood. Communication is the key to successful damage control. First, make sure that the client is informed of the risks before 1Treatment. The client should sign a treatment consent form that outlines the possible complications . This step is important in the communication process with the client. Second,you should know the processes that should be in place in the event of a complication. For example,you should know which person on your team can help. Attempting to correct a situation for which you are not trained or ignoring early symptoms of a complication can be considered gross negligence. If a complication occurs, of the utmost importance is being compassionate and sympathetic to the client's feelings. Effective management of complications will be heavily dependant on the steps you take both before and at the earliest stages after the complication occurs. CLIENT EDUCATION We have already discussed the value of client education. In the context of a complication, the subject is that much more important. During the consultative course of your interaction with a client, you should have discussed the treatment you have recommended to realise his or her particular goals. An important addendum to this discussion should include the risks associated with the treatment. Your initial inclination might be to withhold this information for fear of scaring the client away. Certainly, hearing that scarring or tissue damage may result will be frightening to many people, and it may, in fact scare some people away. However, communicating this information has a c ual benefit. First, when a complication does not occur, which ideally should be the vast minority of the time, the client will have greater faith in your professional capacities for avoiding any aforementioned complications. Second,if a complication does occur, managing is psychologically easier for the client if he or she is prepared for this possibility. Of course, client education is one of the most important aspects of client care. The more accurate information the client has, the better prepared he or she will be for the healing course. This process can be accomplished in a variety of ways, and multiple techniques should be used to ensure that the client has assimilated the information. In general, the common techniques include printed literature, videos, the Internet, face-to-face discussion through an organised consultation process, consent forms, and client referrals. Each of these tactics has value and should be considered when educating clients. Printed literature is probably the most common approach used to improve client knowledge. The approach allows clients to take information with them, read it, and make a list of relevant questions for the technician. Literature that is specific to the procedure and your facility orients the client to the clinic's thinking and processes. This information eliminates misunderstandings such as, "My girlfriend said the procedure would be done this way" or "In the other clinic I went to they did it this way." Additionally, the information burdens the client with some responsibility to read and evaluate the information before taking part in the procedure. During the consultation, this information can be reviewed section by section with the client to make sure he or she understands it and answers any questions that may arise. Videos are common products used to educate clients, especially in the cosmetic plastic surgery office. Videos are available from manufacturers that show procedures and discuss procedure consequences and complications. The combination of a video and literature can be the best training tools available. However, these products do not eliminate the need for the technician talk to the client! The internet can be a good place for clients to do primary research on the procedure on which they are looking to embark. Aside from your own Web site, refer the client to additional Web addresses that provide good educational material. A third-party opinion can be valuable in the educational process.
All of these tactics should be used in concert with a face-to-face consultation. Not enough can be said about the value of an organised and informational consultation. As you already now II.now, the consultation is about educating the client, but it is also about creating a bond. COMMUNICATION & COMPLICATIONS Fair, honest and compassionate communication is one of the most important skills you will use during a complication and the subsequent associated healing. Becoming defensive during an event such as a complication is easy for the technician, and this behaviour is the last behaviour that we want to exhibit. Therefore exactly what is fair, honest, and compassionate communication, and how do we learn this type of communication? The secret to fair, honest, and compassionate communication is the ability to manage one's self. In doing so, one becomes self-aware and able to assess the situation fairly, without the emotional attachment. These concepts are fairly esoteric, and in these situations, we need nuts and bolts to keep the situation in check. Therefore consider the following concepts. Poor communication may result when the sender of information has a poor working knowledge of the subject. In other words, you do not understand the complication, and you are frightened by the situation. Initially, you may find yourself in a similar situation. Do not communicate your fear or lack of knowledge to the client. Find your physician or the appropriate co-worker to help you speak with the client. If you are afraid, the client will be afraid; moreover, the client will lose confidence in you. Do not let this happen. Poor communication may also result in your lack of belief in the message. For example, you are telling the client that a wound will not scar, but you believe it might or will scar. Poor communication also happens when the receiver is not paying attention, which can happen if, for example, the client is looking in the mirror rather than listening to you. Finally, the concept of respect plays into the situation. If the client does not respect you and will not listen to you, then turning the care over to a coworker will be in the client's best interest. You can continue to follow the client, but bow out gracefully. In most situations, technicians are working solo. No one can take over the procedure. This problem should be discussed in the consultation. If the technician does not believe that the client's respect can be maintained, then the technician probably will be unable to make the client happy with the result. Referring the client to another technician in the area who specialises in the requested procedure or one whom the technician believes may be better equipped to deal with this particular client may be in the best interest of both parties. Physicians refer out without embarrassment; so should semi-permanent cosmetic technicians. CLIENT RESPONSES TO THE COMPLICATIONS OF TREATMENT As you know the complications of treatment are events that are not the expected results of a treatment. A common example might be the development of an infection and subsequent scar. Clients will often have a wide variety of reactions to complications. These reactions run the gamut from anger and blame to fright and regret. Initially, the client will seemingly accept the potential complication with ease and understanding. However, as the healing progresses and the number of office visits continue to rise, the client may become angry. This reaction is not uncommon. A female client will often use her boyfriend or husband as a weapon. "My husband is really angry at this situation." Complications can often be made worse by personal relationships. A husband,boyfriend, or partner who did not support the treatment will certainly be angry if a complication occurs. However, that relationship is between the client and her companion. The fact that her husband is upset is not your responsibility. It will make your care of the client more challenging, and you should be aware of the situation. As the wound heals, communication with all parties may be necessary as the complication is resolving. Remember, anger is sometimes motivated by fear . Bear this fact in mind as you manage the client's problem and healing process. As you review this section, communication is as important as is the management of the problem. In some instances, you will need a backup or simply someone to listen to you. You may also feel sad or guilty or helpless. Acknowledge these feelings, and seek out someone to be a sounding board. This tactic will help you keep the situation in perspective. Then and only then will you be of help to your client.
by Donna Moody-Martin
Hi Everyone,
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As you all know we are fast approaching yet another exciting Seminar at the Radisson in Sydney.
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I will be attending the seminar on Monday 13th October, 2014 being the last day and I will have with me Nouveau Contour Intelligent machines and needles which Sue Farley will be demonstrating.
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Please visit www.mbccosmetictattoo.com.au and have a look at our wide range of machines, products and accessories and if anyone is looking to place orders, you can do so via the site or alternatively call me on 1800 007 191 and I can bring these with me to the seminar.
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This is a great opportunity to take advantage of our offer saving you the freight charges.
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Looking forward to seeing you all again.
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Regards Jannifer 1800 007 191 MBC Cosmetic Tattoo
Warning to all Cosmetic Tattooists !!!! If you are thinking of updating you machine please be aware there are Chinese copies of the Nouveau Contour Intelligent machine being sold in Australia. Only buy the best German manufactured Nouveau Contour Intelligent machine proven to be the world’s No# 1 digital cosmetic tattoo machine. REMEMBER YOU GET WHAT YOU PAY FOR. Sue Farley, Master Teacher from the UK will be demonstrating with the “Genuine” Nouveau Contour Intelligent machine made and manufactured in Germany. MBC Cosmetic Tattoo are proud distributors of this amazing machine which delivers precision and accuracy every time. Don’t fall into the trap of buying copies from China as you will only end up with trouble, they are cheap and will cause your client unnecessary pain when using jagged needles. When your client comes to you with confidence, you want them to leave relaxed and with a perfect procedure. “Their face is your walking advertisement” When you use the German manufactured Nouveau Contour Intelligent machine you cannot go wrong and will always get the perfect result. The Intelligent provides the practitioner with state-of-the-art computerized technology. It is equipped and controlled by an Intel microprocessor "chip". The Intelligent’s central processing unit offers the most advanced features, which allow for the selection of pre-programmed settings for various procedures, i.e. eyebrow, eyeliner, lip colour and medical procedures. The Intelligent was designed to assist the practitioner in distinguishing between the varying areas of application, i.e. eyes, lips, eyebrows and medical. Software installed in the central processing unit, the operating system of the Intelligent, consistently calculates the best needle frequency (speed) needed to achieve optimal pigment retention. Skin structure varies according to the location, because the structure and tolerance of the skin is different for each area of application. For example: For areola pigmentation, the skin structure is very dense compared to that of an eye lid, which is very thin and supple. When set on "Medical" the Intelligent will provide a more efficient way to deposit pigment in those areas, by automatically increasing the power to the handpiece and by adjusting the needle frequency. In a similar manner, when the practitioner is working on an eyeliner procedure, the control unit of the Intelligent can be set to "Eyes", which slows down the power to the handpiece and adjusting of needle frequency, therefore depositing pigment more gently. The Intelligent has more power than any other rotary device. The needle frequency can be adjusted from 50 to 180 punctures per second. This allows the practitioner more flexibility in needle groupings. With the increased power, the practitioner is able to perform every type of cosmetic and medical procedure available. The Intelligent has a LCD panel, which continuously displays program information as well as actual and recommended needle frequencies for the procedure. A timer within the Intelligent keeps track of actual procedure time and is also displayed on the LCD.
HIGHLIGHTSINTELLIGENT The first computerised Permanent Cosmetics device High power for cosmetic and medical procedures Individual program settings for each area of application Automatic needle frequency adjustment Maximum needle speed of 180 insertions per second Consistent needle frequency, despite resistance of skin Minimal trauma to the skin; all needle punctures are consistent Excellent results in less time Liquid Crystal Display Can be used with or without foot pedal 3 Year Warranty
ISO 9001 and EN 13485 certified
ACT 10th Anniversary Seminar Specials Nouveau Contour Intelligent Machine and 2x boxes of needles of your choice at the great price of $4,200 saving you $500.
All other products 20% discount.
Please visit
www.mbccosmetictattoo.com.au and have a look at our wide range of machines, products and accessories. If there are other products you need just give me a call prior to Seminar and I will be happy to bring them along on the day. This is a great opportunity to take advantage of our offer saving you the freight charges.
SKINIAL NON LASER TATTOO REMOVAL NEW BUSINESS OPPORTUNITY IN AUSTRALIA! This is a unique opportunity - SKINIAL is the fastest growing international non-laser tattoo removal company, you too could join the growing number of ACCT members who now have a Skinial franchise added to their business! 25% of Australians sport tattoos and up to 50% will want one or more removed at some time. Since our launch in Australia, 20 Skinial Studios have opened in just over 12 months. Many of those are from the field of Permanent Makeup, we also have several Registered Nurses and Doctors offering Skinial treatments, so you would be joining a professional group who have realised the potential to get in at the start of a growing trend.
• Low Cost Entry - Quick Return on Investment • High Profit Margins - a treatment charged to client at $450 will cost you $40 (most tattoos require several treatments) • One Time Investment - no ongoing royalties or advertising levies • International Brand Strategy, which brings you clients via the website where you will be represented • Simple Franchise System • Exclusive Territory • Full Training • Can be performed by ancillary staff
IF YOU WOULD LIKE FURTHER INFORMATION, WE WOULD BE DELIGHTED TO FORWARD OUR SKINIAL BUSINESS PRESENTATION TO YOU, JUST SEND AN EMAIL WITH YOUR REQUEST TO:
WENDY PETERS Master Franchisor Australia & New Zealand Phone: 0404 133 021 or Email: Australia@skinial.com www.skinial.com
Make the Most of Your Membership with ACT through Affinity Alliance Rewards
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By now you should all be aware that ACT is affiliated with Affinity Alliance Rewards and as a result of this cohesion, all ACT members are entitled to access a wide range of benefits and discounts offered from a large range of businesses, retailers and organisations.
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AFFINITY ALLIANCE IS CONSTANTLY ADDING NEW BENEFITS, STAY TUNED!
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What you receive ALL ACT MEMBERS RECEIVE AN EXCLUSIVE SUBSCRIPTION TO AFFINITY ALLIANCE WITH ACCESS TO MEMBER DISCOUNTS & SPECIAL OFFERS… CLICK HERE to access your benefits, click on the ACT logo and login with your username & password
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• ACT/Affinity Alliance Membership Card • Login Access to the Affinity Alliance Member Benefits Directory • Access to over 1000+ discounts and offers for both yourself and family members • Monthly EMagazines including information showcasing the latest benefits and offers
Discounts Apply To • Business & Banking • Car Acquisition • Entertainment (eg. Movie Tickets,Theme Parks, Dining etc) • Legal & HR/IR Services • Shopping (eg.Woolworths, Coles, Affinity Shopper) • Specialty Services (eg. Marketing, IT, Web Design) And Much More…
Please consider if you would like to be a President or Vice President in the Future!
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LOOKING AFTER YOUR FAMILY’S HEALTH
We’ve teamed up with Affinity Alliance to bring you great value corporate health cover. You can look forward to competitive corporate premiums and benefits such as:
6 weeks free cover when you take out both hospital and extras cover*
gap free general dental, physio and optical for kids up to the age of 25 at Members First providers on selected Hospital and Extras cover**
get peace of mind, with 60% - 100% back (depending on the level of your extras cover) for selected services at Members First providers#
access our Living Well program for practical support and subsidised health programs to improve a health condition, including Nicotine Replacement Therapy, Weight Management Programs, Kids Swimming Programs, Gym Membership Fees and Yoga and Pilates courses. Visit bupa.com.au/livingwell for more information on our eligibility requirements~
no waiting periods for services you were covered for with your previous health insurer##
health support - plenty of health tools, apps and more - go to bupa.com.au/apps.
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Visit your local Bupa centre
*Only for new customers on new hospital and extras cover policies issued by Bupa Australia Pty Ltd ABN 81 000 057 590, paying by direct debit or payroll deduction (if available) before 01/04/2015. Six weeks free after initial payment. Not with other offers. **For most items covering general dental, physiotherapy and selected optical packages. Available on Ultimate Health Cover, Established Family, Growing Family, and Platinum Visitors Cover packages, and Silver, Gold, Platinum and Bronze Extras covers when taken with hospital cover on a family membership. Gap free general dental only on Platinum Visitors Cover. Major dental only available in VIC and SA, excludes orthodontics and hospital treatments. Annual limits, waiting periods and fund rules apply. Child dependants only. #For most items covering general dental, physio and chiro services. Annual maximums, fund rules and waiting periods apply. Includes major dental in VIC and SA only. Excludes orthodontics and hospital treatments. Available on selected packages and standalone extras covers. ~Kids swimming programs, Gym Membership fees, Yoga and Pilates require a Living Well approval form to be completed by your GP, physiotherapist, occupational therapist, chiropractor or medical specialist. Other benefit and recognition criteria apply. ##Applicable if you transfer within 60 days of leaving your previous health insurer and upon receipt of your Clearance Certificate. Waiting periods may apply for benefits or services not fully covered with your previous health cover. Bupa Australia Pty Ltd ABN 81 000 057 590.
Welcome to
A dedicated club which gives Affinity Alliance employees access to amazing travel benefits including your own consultant to tailor-make the ideal holiday.
Why become a member? Experienced travel consultants
Same day quotes*
• Our consultants have a strong travel background and are specialists Our consultants have a strong travel background and are specialists at at tailor-making holidays. tailor-making holidays.
• Travel Club Getaways guarantee that you will receive a same day quote Travel Club Getaways guarantee that you will receive a same day quote for enquiries received before 3pm during business opening hours. for enquiries received before 3pm during business opening hours.
You will have your own dedicated consultant who will help arrange your • You will have your own dedicated consultant who will help arrange your holiday, taking care of the smallest details to save you time and money. holiday, taking care of the smallest details to save you time and money.
If the quote is complex, your Travel Club Getaways consultant will • If the quote is complex, your Travel Club Getaways consultant will contact you promptly and advise when you will receive the quote. contact you promptly and advise when you will receive the quote.
• We are dedicated to providing you with the highest level of customer We are dedicated to providing you with the highest level of customer service and will go above and beyond to ensure you are happy. service and will go above and beyond to ensure you are happy.
• Your enquiry is important to us and we will respond in a timely, Your enquiry is important to us and we will respond in a timely, personal and professional manner. personal and professional manner.
Total travel solution
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• You will have access to specially negotiated holidays, as well as being You will have access to specially negotiated holidays, as well as being able to access all of our great year-round travel offers. able to access all of our great year-round travel offers.
• We provide you with emergency assistance 24 hours a day, 365 days We provide you with emergency assistance 24 hours a day, 365 days a year from anywhere in the world, to assist you with any last minute a year from anywhere in the world, to assist you with any last minute unexpected changes to your travel plans. or unexpected changes to your travel plans. or
• As a member of Travel Club Getaways, you will have access to the As a member of Travel Club Getaways, you will have access to the negotiating strength of Flight Centre Limited. This means we global negotiating strength of Flight Centre Limited. This means we global can offer you the widest range of airfares, tours, cruises, hotels and can offer you the widest range of airfares, tours, cruises, hotels and holiday packages. holiday packages. • Our Our mission is to inspire you to travel by providing the highest mission is to inspire you to travel by providing the highest customer customer service levels and value for money deals. service levels and value for money deals.
Price Promise
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• Our Our price promise means we won’t be beaten on price price promise means we won’t be beaten on price ..
• Our 24/7 Emergency Assist service is located in Brisbane and is staffed Our 24/7 Emergency Assist service is located in Brisbane and is staffed by dedicated personnel. by dedicated personnel.
How to get started Affinity Alliance employees, please go to http://fctravelclub.com.au/user/register/affinity-alliance and sign up today. Once signed up, go to http:fctravelclub.com.au to login.
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• If If you happen to find a cheaper available price, we will beat it. you happen to find a cheaper available price, we will beat it.
Want to know more?
• We We are committed to ensuring you have the best value experience are committed to ensuring you have the best value experience every time you travel. every time you travel.
Call us on 1300 556 155 or email vic@fctravelclub.com.au
▼ Your quote must be in writing and must relate to standard fares and travel products available to the general public. Your genuine written quote must be presented to us prior to booking. Travel must originate in/depart from Australia. If your quote is cheaper, we will BEAT it by $1.00. Fare must be available and able to be booked by the general public when you bring it to us. Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Must be for same dates and flight class. Only valid until deposit or payment is made. *Same day quote is subject to the complexity of the quote. If a quote cannot be obtained the same day, we will be in contact with an appropriate timeframe. Travel Club Getaways is proud to be part of the Flight Centre Limited Group. Travel Club Getaways highly recommends you seek advice from your tax department regarding any potential tax liability arising from your participation in the Travel Club Getaways Program. Australian OpCo Pty Ltd (ABN 20 003 279 534) trading as Travel Club Getaways. Licence No. NSW 2TA002547, VIC 32360, ACT 18800566, QLD 3124259, SA TTA192799, TAS TAS160, WA 9TA1362, NT LTA149. TC04_280512.
ASSOCIATION OF COSMETIC TATTOO PH: 0488 111 525 E: TATTOOASSOC@GMAIL.COM
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TELEPHONE PAULA REALI (NSW) 0413 007 358 DONNA MOODY-MARTIN (NSW) 0419 433 081