Staff Matters
June 24, 2016- Issue 60 Week 52
Congratulating Our New Client Services Manager In this Issue Page 1 • Congratulating Our New Client Services Manager
Page 2 It is with pleasure that we announce the appointment of Casey Hailes as Executive General Manager of Client Services. Casey has been acting in this role over the last few months and already has shown her great talent and commitment to Afford Casey brings almost 15 years of experience in the sector having started as a Lifestyle Assistant working in Group Homes. Over the years Casey stepped up through the ranks through Team Leader to District Manager to Regional Manager, and during this time managed every type of service that falls under the Client Services banner. Casey has successfully managed many Group Homes ranging from Wakeover 24/7 facilities to Sleepover facilities to Drop In Support facilities. Casey has managed the full spectrum of what were historically referred to as ‘Respite’ services under the various banners that ADHC have used including APCI, DAP, Groups, 1 to 1, CALD etc. These services encompassed ‘in home’ services and ‘community access’ type services, using a mixture of full time and part time staff. Casey has also successfully managed large Day Program operations, and large transitions of clients to new accommodation. Casey has a track record of bringing operational excellence to operations and does so from a position of knowledge having been a frontline worker. Casey’s style is honest and transparent and has a consistent approach irrespective of the audience. Casey’s focus is always on what is right and is never coloured by emotion or favour. And as many of you have seen, Casey moves fast!
• Staff Profile • Taking Care Of Our Carers • Introducing Staff Changes
Page 3 •Last Chance To Get Abroad With The Customer Service Award
Page 4 •Condell Park Premiere ‘Around The World’ • Afford Selfies • Have A Laugh
Fun Fact
Most important of all, Casey is totally committed to our mission of supporting and assisting people with a disability. Importantly, Casey recognises that a high 10% of the World’s population is left quality of operations delivers great customer service, and for Afford to survive handed. the new world of the NDIS this must be done as efficiently as possible. Casey is the mum of two beautiful daughters and is a Campbelltown girl through and through. Congratulations Casey!
T 02 8805 3700 E info@afford.com.au 12 Marieanne Place, Minchinbury 2770 afford.com.au
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June 24, 2016 - Issue 60
Staff Profile
Taking Care Of Our Carers
Beulah Gegantoni
The 22 & 23 June was a night to remember for 23 AFFORD Carers from South West Sydney, who participated in a joint project with Commonwealth Carers Respite Centre.
Lifestyle Assistant Condell Park Lifestyle Centre
Favourite Song: All sorts of music Favourite Movie: 50 shades of grey Favourite Hobbies: arts and crafts Favourite Foods: Anything healthy “healthy is wealthy” If you could be an animal what would you be: I love all animals they are gods wonderful creatures What is your dream holiday destination: See the seven wonders of the world If you had the power what would you change about the world: Change negative to positive and let love prevail What is the nicest thing someone has ever done for you: A sincere smile and kind words If you had to teach something what would you teach: Do all things for the glory of God Something no one knows about me: Love the unlovables
This unique event allowed our wonderful Carers to enjoy an evening of food, fun and end with the rock spectacular ‘We Will Rock You!’. Smiles were seen across the group with one carer stating “I feel so privileged to be part of Afford and I can’t thank Afford enough”. While the Carers were enjoying their much needed evening, their children were being accommodated by our caring team at St Marys Respite House. Congratulations to everyone involved, embracing the Carers Support Philosophy Exceptional Carers. Exceptional Clients. Exceptional Service.
Introducing Staff Changes
New Starters: Theresa Frimpong –Casual Lifestyle Assistant – Wednesday, 21 June 2016 Jung Bae Ji (JB) –Casual Lifestyle Assistant – Monday, 27 June 2016 Jessica Siglos –Casual Lifestyle Assistant – Monday, 27 June 2016 James Peagam –Casual Lifestyle Assistant – Tuesday, 28 June 2016 Grace Juri – Casual Lifestyle Assistant – Monday, 27 June 2016. Transitions and Transfers: Karen Lalor – transitioned from Casual to Perm Part-Time Lifestyle Assistant at Kings Park Karen Parker- has accepted the role of Team Leader managing both Jamisontown and Penrith Day programs Debra Patterson – permanent transfer to Jamisontown as Senior Lifestyle Assistant Secondments: Susan Guest, Operations Coordinator, ADE seconded to Acting Account Manager, ADE
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June 24, 2016 - Issue 60
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Last Chance To Get Abroad With The Customer Service Award For the year 2015-2016 of our Customer Service awards we have received a total of 191 nominations and given out 51 cash prizes worth more than $7650, showing just how much our staff truly go above and beyond for our clients every day. As we approach the draw of the big prize – a trip to Hawaii, we would like to congratulate and acknowledge all the winners who are currently in the draw and remind you that this is the last month for your chance to acknowledge an extraordinary staff member and put them in the running to soak up the sun in Hawaii. Good luck and stay tuned as we announce the winner. Angela Wilkinson Anjuli Rangar Cristina Alvarez David Bell Donna Keillor Emma Roache Emma Pita Enamul Mazumdar Ilaisaane Ngalu Jermyn Chan X2 Joseph Munoz Judy Bennett Karen Parker Karina Tran X2 Kay Menemenios Kerry Hutchison Kim Snell Laura Peterson X2 Layla Naji Lilly Devi X2 Lindy Warner Luke Papallo Mark Schwenke X2 Maureen Brown Maureen Learmonth Megan Campbell Michelle Flynn Michelle Jeffery Mikala Muscat Nikita Gupta Rhiannon O’Brien Robert Mauceri X2 Robert Reid Ruchi Desai Sara Page Sarah Vandermeer Scott Taylor X2 Tiahna To Toni Preston Vicky Bonovas
Manager, Customer Care and Marketing Supported Employment Manager Team Leader, Call Centre Operations Manager, Ingleburn and Prestons ADE Employment Consultant, DES Fairfield and liverpool Adminstration Assistant, Call Centre Supervisor, Minchinbury ADE Lifestyle Assistant, Ashfield Lifestyle Centre Lifestyle Assistant, Respite Services Vocational Trainer, YESS (TTW) Lifestyle Assistant, Penrith Lifestyle Centre Vocational Trainer, YESS (TTW) Team Leader, Jamisontown and Penrith Lifestyle Centres Employment Consultant, DES Fairfield Team Leader, DES Fairfield Warehouse Cooridnator, Minchinbury ADE Lifestyle Assistant, Chipping Norton Lifestyle Centre Customer Care Cooridnator (Link) Team Leader, DES Bankstown Senior Employment Consultant, DES Liverpool DES Compliance Coordinator DES Counsellor Acting DES Manager Recruitment and Training Coordinator Training Officer, Minchinbury ADE Telemarketer, Call Centre Marketing and Promotions Officer District Manager, Accommdoation Services Adminstration Assistant HR Business Partner Manager, Fundraising, Events and Special programs District Manager, Central South Area Supervisor, Marrickville ADE Assistant Accountant Employment Consultant, DES Liverpool Acting Payroll Manager Warehouse Cooridnator, Marrickville ADE Employment Consultant, DES Fairfield Community and Fundraising Administrator Employment Consultant, DES
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June 24, 2016 - Issue 60
Condell Park Premiere ‘Around The World’ Earlier the year Condell park Lifestyle Centre clients and Ethnic community services partnered up with dLux media to participate in animation workshops to put together a short film celebrating Australia’s many diverse cultures. The workshops were funded through a generous grant given to ethnic community services by Marrickville Council. Over the course of the sessions our clients expressed their artistic flair to put together the animation. The project titled ‘Around the World’ was completely directed by the creative minds of our clients from Condell Park. On the 17th of June the animation was premiered at the Open Marrickville festival in front of a large crowd. Our clients also put on a live performance of ‘We are Australian’ and ‘La Bamba’ to entertain the audience. Afterwards our clients and their families were treated to a Chinese banquet to celebrate their achievement. We would like to give a big thankyou to Ethnic Community Services and Dlux Media for their amazing efforts working with our clients in putting this production together and congratulations to our Condell Park clients, you guys did an amazing job!
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In this Selfie Above: Guildford Lifestyle Abdulrahman Hleis visiting the equestrian horses.
Please send in your selfies
Have a laugh