Staff Matters
February 17, 2016- Issue 90 Week 33
Building Trust At The Management Conference In this Issue Page 1 • Building Trust At The Managment Conference
Page 2 • Staff Profile • Club Afford Rock Out At Guns N Roses Concert • Cherrywood Renovations Commence
Page 3 • Setting A Winning Pace
Page 4 • Adrian Comes Home • Afford Selfies • Have A Laugh Another successful Afford Management Conference at the Campbelltown Catholic Club were CEO Steven Herald focused on Building Trust with Our Clients and Carers. Guest speaker Dr Saito, Chairman of Saito Nippon Corporation delivered a surprising and challenging presentation, pushing the management team to focus, breath and call on their inner strength to deliver amazing results. The theme of building trust continued throughout the two day conference with a team building trivia challenge seeing our management teams going head to head in a Battle of the Brains. A big congratulations to Amira Salama who took out the overall title of Ultimate Super Manager with her quick problem solving skills and to the trivia winners, team “Enamul” with Gautam Karki, Enamul Mazumder, Kari Jayatellieke, Rosie Barletta, Coreena Fantella & Raman (from Condell Park).
T 02 8805 3700 E info@afford.com.au 12 Marieanne Place, Minchinbury 2770 afford.com.au
Reminder Don’t forget to send your/clients achievements, good news stories & photo’s to CELEBRATE@afford.com.au
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February 17, 2017 - Issue 90
Staff Profile
Club Afford Rock Out At Guns N Roses Concert
Angela Murray
Accounts Payable Officer Minchinbury Favourite Song: Get the party started – Pink Favourite Movie: Lion King Favourite Hobbies: Taking my kids to the park. Favourite Foods: All Thai Food
Eight lucky Club Afford members had the rockin’ experience of a lifetime last Saturday night when they attended the first Guns N Roses concert of the band’s tour.
If you could be an animal what would you be: A bird – So I could be free to fly.
Supported by two staff and braving an extremely warm summer’s night, the group were picked up from their homes and gathered as a group to attend the concert at ANZ Stadium where they rocked the night away.
What is your dream holiday destination: Africa – would love to go on a Safari tour.
They were determined that the heat wasn’t going to dampen their spirits, with every attendee grinning from ear to ear as they rocked out to the legendary band!
If you had the power what would you change about the world: Stop people being so nasty to each other.
Cherrywood Renovations Commence
What is the nicest thing someone has ever done for you: Hubby surprised me with flowers. If you had to teach something what would you teach: How to respect – Often people forget something so important. Something no one knows about me: I straighten my hair everyday!
The transformation of the Cherrywood site has started! On the 30 January, all hands were on deck as a team of builders began renovations to the Cherrywood activity block. The fit-out for the shower and change room is the first project to be undertaken and other building projects are well on their way. Decorations and furniture are also in the planning process. We are all looking forward to seeing the site transform into our new Cherrywood Super Site!
a
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PLOYER EM
February 17, 2017 - Issue 90
OF
Setting A Winning Pace
CHOICE
Fantastic quarterly results that show the dedication and hard work our teams have put into PACES PACES Results For Oct - Dec 2016 were very impressive with an overall average score of 96% for Client Services! Our ADE’s and YESS program had a fantastic quarterly result as well. The hard work and dedication of our Managers and Staff really shines through with these results. This means that bonuses have been paid to many staff across the organisation. PACES will continue to evolve and change each quarter depending on the operational needs of our divisions.
Site
Person Centredness 15
Attitude
Efficiency
Standards
Total
25
Customer Service 25
20
15
100
Ashfield
89%
100%
90%
120%
105%
101%
Belmore
80%
100%
105%
105%
105%
100%
Blacktown Campbelltown Canley Vale Chipping Norton Condell Park Green Valley Guildford Jamisontown Kings Park Lurnea Mt Druitt Penrith Henry Street Respite Windsor Cherrywood Village True Blue Dolphin Cove Billabong
90% 95% 62% 90% 84% 100% 100% 89% 99% 93% 89% 100%
100% 73% 68% 95% 90% 55% 65% 80% 80% 100% 93% 100%
100% 105% 110% 105% 115% 85% 95% 90% 110% 110% 115% 100%
120% 120% 120% 120% 120% 120% 105% 105% 105% 105% 105% 90%
80% 89% 105% 105% 105% 104% 105% 105% 105% 105% 58% 105%
100% 96% 94% 103% 104% 90% 92% 93% 100% 103% 95% 100%
85% 88% 91%
85% 80% 55%
100% 115% 75%
120% 105% 90%
34% 100% 113%
88% 98% 81%
100% 43% 76%
80% 55% 75%
90% 90% 90%
120% 120% 120%
103% 104% 105%
97% 82% 92%
90%
84%
101%
110%
96%
96%
Average
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February 17, 2017 - Issue 90
Adrian Comes Home Adrian had a spinal cord injury 38 years ago, but has been independent his whole life. In April last he had a set back to his independence and ended up in the Royal North Shore hospital. He developed major pressure sores which required extensive surgery to repair. In August last year, Adrian had received his NDIS Plan and had recovered enough to return home. He looked to three service providers for help and support coordination, but all three dismissed his case. This meant that between September last year and January this year, he was stuck in hospital due to inadequate support and missed spending Christmas and his birthday at home with family. In January, Roseanna Barletta, Afford’s Senior NDIS Planning Specialist, received a call Rosie from NDIS management based on the reputation we have developed in the industry, asking us for help to see if we could offer Adrian Support Coordination. Within two weeks Rosie managed to get staffing, a hoist, a sling, beds and mattresses organised and setup for Adrian. Although it has been a difficult process to convince a fiercely independent Adrian that he requires additional support, the outcome has been a great success with Adrian accepting carers support. Last Monday, all the hard work and determination of the Afford team paid off when Rosie and two support workers finally managed to help Adrian return to his home. Adrian said, “I feel like I have been sent Angels to help me and I appreciate all the hard work and support that Afford have given me”. He is looking forward to having a roof hoist installed in the coming weeks, that the team had approved, which will give Adrian confidence to continue to live independently at home, while still having some support for certain activities.
if eweek
l he e S ft o
In this Selfie Above: Staff Member Amiria Salama showing off her prize for being the Ultimate Super Manager.
Please send in your selfies
Have a laugh