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WORKING GROUPS AND REGIONAL INITIATIVES REPORT 2020
WORKING GROUP PUBLICATIONS 2020 CONSUMER EMPOWERMENT & MARKET CONDUCT WORKING GROUP (CEMCWG)
Complaint Handling In Central Bank Framework
Experiences in the Implementation of the Principle of Disclosure and Transparency in AFI Member Countries
The Financial Competency Matrix for Adults - A Policy Framework
January 2020
January 2020
May 2020
This Framework offers guidance on how Central Banks can manage the responsibility of handling consumer complaints in an efficient and effective manner, without eroding the benefits of the core supervisory work of CPMC.
This Credit Product establishes a deeper understanding on the challenges of implementing the Disclosure and Transparency Principle of Consumer Protection faced by member countries.
The Financial Competency Matrix for Adults defines the core competencies every adult needs to make informed financial decisions. It provides a framework to support effective policymaking, monitoring and assessment.
Policy Model on Consumer Protection for Digital Financial Services
Financial Education in Latin America and the Caribbean
September 2020
December 2020
The DFSWG and the CEMCWG codified key policy guidance from relevant AFI knowledge products developed over the decade, coupled with best practices within the AFI network, in a policy model on Consumer Protection for DFS.
This case study assesses the development of financial education in different countries in Latin America and the Caribbean region, their varied approaches, and the progress they have achieved in relation to financial education, which is the outcome of the joint efforts by governments, the private sector, and the public at large.
