FEEDBACK FROM AFI MEMBERS

WORKING GROUP RATED HIGHLY BY AFI MEMBERS

As a member-driven organization, AFI continuously builds on its members orientation, being responsive and flexible to best cater to its members’ needs and expectation. To do so, AFI conducts an annual Member Needs Assessment (MNA) survey to assess the awareness, usage and satisfaction of its members towards the services AFI delivers to them. The MNA used to gauge members’ future priorities and guides AFI’s decisions about the services and thematic areas to focus on.

Data from the MNA 2017 shows positive and encouraging results. AFI member’s overall satisfaction with the organization has increased – from a rating of 8.6 out of 10 in 2016 to 8.7 out of 10 in 2017 MNA. There was also an increase in members’ attribution to AFI in contributing to their national policy reform, from 55% in 2016 to 64% in 2017. The MNA 2017 results reveal that peer-learning is still the highest rated AFI features – rated 9 out of 10, which also recorded an increase from 8.8 in 2016. This is a measure that AFI members most value the AFI’s peer-learning approach from the network.

Digital Financial Services (DFS) has also been identified by AFI members as the top priority area in MNA 2017. This finding is in line with the Maya Declaration Commitments of AFI member institutions, where 47 out of 63 Commitments have a DFS component.