Dillard P. Alsobrooks 7014 MONTROFF CIRCLE |INDIANAPOLIS, IN 281.235.0365 |dillardalsobrooks@gmail.com
HOSPITALITY PROFESSIONAL GUEST SERVICE MANAGER |REVENUE MANAGER | HOTEL MANAGER Accomplished, Result Driven, and Forward-Thinking Hospitality Leader with more than 11 years of collective experience in the hospitality industry with leading organizations as well as small business ownership. Highly competitive, passionate, persuasive and articulate, able to achieve results others believed to be impossible. Expert in guest relations, networking & event planning, driving brand awareness, building highperformance teams, streamlining operational processes, and creating & implementing effective business initiatives.
PROFESSIONAL QUALIFICATIONS Project Management | Productivity & Efficiency Improvement |Market Research & Analysis Performance Optimization | Sales Management & Marketing Strategies| Contract Negotiations Change Management |Strategic Business Planning & Development| Brand Management High- Performance Team Management | Revenue Growth & Profitability Improvement | SEO Estate Management |Vendor & Guest Relations | Cross-Functional Team Leadership |Graphic Designs Executive Corporate Housing |Brand Management |Personal Shopper |Scheduling & Travel Arrangements
• Hotel operations expert; knowledgeable of hotel services, local events, venues & transportation options;
known for authentic guest services; adept at creating exclusivity by offering “personal touches” to services.
• Tremendous eye for details, can identify and carryout actions to improve the appearance of the property, and employees as well as establish special actions that exceed guest’s expectations.
•
Diplomatically interacts & collaborates with a network of cross-functional professionals to achieve desired results; possesses a transformational leadership style; highly sought after by others for advice & direction.
•
Recognized as an insightful and notable leader amongst colleagues; conscience awareness of the cultural differences and needs of employees and customers; highly sought after by others for advice and guidance.
NOTABLE CAREER ACHIEVEMENTS Successfully lead team to achieve food sales growth over $1M the first year. ~Aramark Drove an explosive 123% growth in sales and 74% growth in client services after first year. ~AFY Retained 80% of residents and experienced 42% growth in leasing of high-rise residences. ~ Sentinel Real Estate Received “Exceptional Five Diamond Award” for demonstrated customer service. ~ Omni
DILLARD P. ALSOBROOKS — PAGE TWO 281.235.0365 |dillardalsobrooks@gmail.com PROFESSIONAL EXPERIENCE Hospitality Expertise Conceived a world-class concierge business where clients experience timeless service. Directed in upwards, a staff of 10 in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction & retention. Established and built successful partnerships with vendors, hotels, event management companies, and production services companies. Defines and clarifies customer needs and industry trends by designing, conducting, and analyzing market research studies to retain existing customers and convert new customers. • Construct realistic business plans & budgets; identified credible vendors; anticipate expected & unexpected costs; tactfully negotiated service proposals and contracts for residential and commercial clients. Identify client needs & challenges while formulate fruitful solutions; devised brand loyalty programs to build frequency & loyalty. • Performed important administrative duties and assist with the execution of contract renewals, re-certifications, residential incentives, and late rent notices; recruited, trained and developed staff, ensuring all employees consistently delivered world-class guest services and high quality food. • Generated high volume growth by significantly increasing catering sales through private members, group bookings and the attainment of new clientele. Orchestrated team building events; spearheaded monthly safety as well as provide structured training program for staff. • Developed aggressive promotions designed to drive traffic and increase customer loyalty; revolutionized in-seat dining experience; served meals according to established food safety, sanitation & quality guidelines; implemented key marketing & promotional strategies to maintain 100% occupancy. ALL FOR YOU CONCIERGE, Houston, TX Principal Partner/Service Director
2006 – Present
SENTINEL REAL ESTATE CORPORATION, Houston, TX Chief Lobby Concierge
2006 – 2008
OMNI HOTEL & RESORTS, HOUSTON, TX Senior Concierge
2003 – 2006
ARAMARK SPORTS & ENTERTAINMENT, HOUSTON, TX Club Level Maitre‘d
2002 – 2004
Additional Experience D. STEPHENS & ASSOCIATES, INDIANAPOLIS, IN Co-Founder | Promotions & Marketing • •
2012 – Present
Skillfully market events and businesses through online marketing, graphic design, and printing; developed strategic vision for the events and created innovative, valuable program agendas. Strong working knowledge of products and services and leverage thorough understanding of market trends, competitor strengths and customer demands. Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
SOFTWARE & TECHNICAL KNOWLEDGE Microsoft: Word, Excel, PowerPoint, Outlook, Publisher and Access Quicken Books Deluxe |Photoshop |SAP |Micros | Adobe Reader
CONTINUING EDUCATION AND TRAINING WILEY COLLEGE, WILEY, TX, 1999 Hotel Restaurant Management Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment, and food safety.