Enjoy the comforts of Calor at home Switching is easy
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Calor - energy solutions, WHEREVER YOU LIVE Since 1937 Calor has been the leading distributor of LPG (Liquefied Petroleum Gas) on the island of Ireland. Every year we make it possible for more and more customers to enjoy the benefits of gas. Whether you live high on the mountain, deep in the valley, or miles and miles from anywhere, the comfort, convenience, and great value of Calor can be yours.
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enjoy all the benefits of Gas Calor Gas is the cleaner, more efficient fuel that provides toasty central heating, instant hot water, quick and controllable gas cooking, as well as the warmth of a real flame fire. Contents introduction
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Calor – The Right Choice
6-11
THE BENEFITS of switching
12-13
switching made easy
14-21
Service level options
22-23
we’re here to help
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Calor – the fuel you’ll be right at home with Today, with so many gas powered appliances available, Calor is the complete fuel for your home. And the really great news is, many of these innovative appliances can now be bought directly online. Check out the Calor Shop online from the comfort of your own home.
Visit www.calorgas.ie/shop to shop for Calor Gas appliances - in comfort! • Central Heating – no matter how cold it gets outside, you’ll be warm and comfortable inside, thanks to your thermostatically controlled central heating • Cooking – cook up a storm in the kitchen, with the kind of easy, controllable cooking every chef dreams of • Gas Fires – curl up on your favourite chair in front of a real flame gas fire • Tumble Dryers – dry clothes whenever you need them • Hot Water – enjoy lashings of hot water, at any time
Controllable Heating
cosy real flame fire
instant hot water
Efficient Tumble Drying
instant, Easy Cooking
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“It's great to have our new LPG boiler. The old oil boiler was dirty and we had no idea how inefficient it was compared to the new one until we got it.� David Cantwell, Calor Customer since 2008.
Enjoy a world of difference with a new LPG boiler Switch to the cleaner burning fuel of Calor Gas, and start enjoying all the benefits and savings that come with it. Your new LPG boiler, whether installed indoors or out, will be a much cleaner, tidier, and more compact appliance than your existing old oil boiler.
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CALOR GAS – BETTER FOR YOUR WALLET While the environmental benefits of Calor Gas over other fuels are clear to see, it can also help save you money too! You can save up to 50% on your annual tumble drying costs when you use a Calor Gas powered tumble dryer instead of an electric equivalent. Tumble Drying Comparison Annual Energy Cost in £ £700 £600
Calor - The Cleaner Fuel
This is a
599
SAVING
£500
of approximately
£400
LPG is one of the cleanest burning, most environmentally sustainable fuels available in terms of carbon emissions. It emits 11% less CO2 than heating oil, 33% less than coal and a massive 57% less than electricity.
£300 292 £200
400 340.6
542.8
258.5
300 200 100
LPG
Oil
Coal
Peat
LPG MODEL
every year on your tumble drying energy cost
UP TO
Electricity
gCO2\Kwh
229.7
355.9
£100
ELECTRIC MODEL
50%
0
Source: DEFRA CO2 Emissions (Net CV Basis) 2012 However, we still want to do even better. As a company, we adopt best industry practice, and we encourage our suppliers to do likewise. We’ve also introduced a sustainability programme aimed at reducing the carbon emissions of our company by 25% by 2020. More information is available on our website, www.calorgas.ie.
Figures are based on an average family homes usage of two drying cycles per day, using an 8kg gas tumble dryer and equivalent 8kg electricity tumble dryer. The gas and electricity prices are valid on 11th September 2012 and prices may vary.
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1 OR 2 Year
INTEREST
FREE options
*
SPREAD THE COST INTEREST FREE
Customers availing of our One Stop Shop solution, get additional help with the initial cost of switching. We give you the option of spreading the cost over 12 or 24 months, interest free. *Terms and conditions apply, see www.calorgas.ie for details.
Smarter savings at home
1,000 Litres
AN OFFER YOU’LL REALLY WARM TO To get you off to a flying start, we’re delighted to give all of our new customers 1,000 litres of gas – absolutely free. Think of it as an extra warm welcome! *Terms and conditions apply, see www.calorgas.ie for details.
OF GAS
FREE
*
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THE BENEFITS – AT A GLANCE Hot water in an instant. Central heating at the flick of a switch. Quick, easy, controllable cooking.
Dedicated customer service
Cleaner and greener
We’re here to help with any queries you have.
Calor Gas is a cleaner burning fuel, generating considerably lower CO2 emissions than oil, peat, coal or electricity.
Tank maintenance
Calor Energy Advisor
We’ll look after your gas tank, with regular inspections and checks, as well as maintenance when required.
Our experts are always on hand to help you choose the energy solution for your needs, and to help you save money on fuel bills.
And the warmth of a real flame fire… But that’s not all, there’s so much to enjoy with Calor!
Peace of mind Innovative energy applications
You’ll never have to worry about running out of gas when you choose our automatic top up service. Your tank will be fitted with telemetry which will send us a message when it needs refilling.
Easy ways to manage your bills
State of the art applications, such as Combined Heat and Power (CHP), allow you to generate your own electricity, while providing hot water and heating.
Our EasiPay plan lets you spread the cost of your gas bills over the whole year. You even get an additional 1p/litre discount* for choosing EasiPay.
1,000 Litres
Special introductory offer
FREE
New Calor Home Energy customers get 1,000 litres of free gas when they make the move to Calor.
Online account management
1 OR 2 Year
1 or 2 year interest free options
You can view and pay your bills, order your next fill of gas and even submit your meter readings on www.mycalorgas.com
FREE options
OF GAS
*
INTEREST
*
When you avail of our unique One Stop Shop solution, you have the option of spreading the cost over 12 or 24 months, interest free.
*Terms and conditions apply, see www.calorgas.ie for details.
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switching made easy with OUR One Stop Shop Choose Calor’s One Stop Shop, and we’ll look after every step of switching for you - right up until your first fill of Calor Gas is delivered. Terms and conditions apply.
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Your enquiry
Home Visit
We’ll explain exactly what’s involved in the switching process, and what your cost and payment options are.
e’ll organise one of our W recommended Gas Safe Registered Installers to visit your home, to establish your potential requirements. We have a comprehensive list of Gas Safe Registered Installers throughout Northern Ireland, so wherever you live, we’ll have one nearby.
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Tailored Energy Solution
Your Conversion
your Boiler installation
Following the Installer's visit, we'll recommend the most suitable conversion package for your home.
Once we agree a package, we’ll remove your old system in an environmentally friendly way.
Our recommended Gas Safe Registered Installer will fit your brand new high efficiency LPG boiler.
6 Now you’re up and running… Your Installer will connect your boiler to your gas tank, and arrange for us to call out and deliver your first fill of Calor Gas.
Self-managed switching It’s possible to manage certain elements of the switching process yourself, with the help of a Gas Safe Registered Installer. We will be happy to recommend one in your area. Please remember, if purchasing a new LPG boiler yourself, or with the help of your Gas Safe Registered, it must be a high efficiency model (with a recognised minimum efficiency of 86%) in order to qualify for our 1,000 litre free gas offer.
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MAKE THE RIGHT CHOICE WHEN YOU SWITCH TO CALOR To make your move to Calor all the easier, we have designed a number of packages to suit a wide range of homes. As part of the Home Visit, we’ll be able to recommend the right package for your home. This page provides an outline of the package options available, each based on factors such as the size of your home, predicted usage levels and the location of your existing boiler. Each price is for illustration purposes and actual cost will depend on a site survey.
24kW indoor boiler package
32kW indoor boiler package
24kW outdoor boiler package
32kW outdoor boiler package
Approx. house size
100m2+ (1,076ft2+)
200m2+ (2,153ft2+)
100m2+ (1,076ft2+)
200m2+ (2,153ft2+)
Number of bedrooms
2-3
4+
2-3
4+
Current oil boiler location
Indoors
Indoors
Outdoors
Outdoors
switch from approximately
£2,960
£3,347
£3,180
£3,357
Interest-free Payment per month*
from
£123.33
*Based on 24 monthly payments.
from
from
from
£143.21
£132.50
£148.21
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Cylinders
Advice on Storage Options
Above ground tanks
Calor bulk tanks ensure you have a secure supply of home energy
Calor offer a choice of storage tanks - above ground bulk tanks with a unique CLeasyŠ high quality finish which are durable and easily maintained; below ground tanks ensuring your supply is easily accessible but out of sight and keeping your garden beautiful. If you are short on storage space, we also have a range of options available. Talk to a Calor Advisor, who has the expertise to help you make the right decision.
Underground tanks
Standard home energy supply tank. Base dimensions 2m x 1m.
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YOU’LL NEVER RUN OUT OF cALOR GAS Our tanks are equipped with an automated telemetry system that constantly monitors your fuel level, and automatically tells us when you need a top-up. This means you never have to check how much fuel you’ve left – and it means you’ll never run out. For cylinders, staying in supply is simple too. With our switch-over system, you can ensure that you’ve always got plenty of time to order new ones - or buy them from your local Calor Gas stockist.
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Telemetry gauge activates when LPG in your tank reaches certain level
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Remote Telemetry Monitoring Centre Our monitoring centre is alerted that there is a need for your tank to be refilled
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4 Calor Gas delivery tanker is dispatched from local depot
Tanker arrives at your home to fill tank in plenty of time - guaranteeing you never run out*
*Terms and conditions apply.
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CHOOSE THE CALOR PACKAGE THAT’S RIGHT FOR YOU Here at Calor, we understand that what you want included as part of your energy solution, may not be the same as what the next person wants. So, we believe that it makes sense to design packages around the needs of our customers, and to give you a choice when it comes to deciding what works best for you. We even offer choice with our annual standing charge. You can choose the package that best suits your needs. Our standing charge packages offer various options when it comes to payment plans, services, costs and optional extras. Depending on what you would like included, we can then build these extras into your chosen package.
CLASSIC This is the package for you if you want to keep things nice and easy, with everything you need included as standard. You’re guaranteed the best of service and customer care, for as little as £8.30 monthly. As part of your Classic contract package:
£8.30
MONTHLY
1p/litre
discount
when you avail of
the EasiPay Plan
• We’ll take responsibility for your bulk tank provision, as well as the maintenance and safety of your tank. • Avail of our Automatic Top Up service. • Avail of EasiPay, Direct Debit, Debit/Credit Card payment options. • Manage your account online at www.mycalorgas.ie • Optional extras include your annual boiler service for £79pa and Carbon Monoxide detectors from www.calorgas.ie
COMFORT
£14.80
MONTHLY
Offering all that the Classic does, and more, our Comfort Package provides excellent additional benefits. Great value at just £14.80 monthly. • Includes your annual boiler maintenance and safety inspection.
*Terms and conditions apply.
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SWITCH TO COMFORT, CONVENIENCE AND AFFORDABILITY SWITCH TO CALOR If you want to know more about Calor, about switching, or about the efficiency and versatility of LPG, please get in touch with us.
Call us on 028 9045 5588
( Mon-Fri, 7am-8pm Sat, 9am-1pm)
Visit us on www.calorgas.ie Email info@calorgas.ie facebook.com/CalorIreland Follow us @calornews
Notes
Calor contact For information, advice and support on all Calor products and services, contact our Customer Support Team.
CG701342/9.12/ISS.1
ROI: 1850 812 450 NI: 028 9045 5588
In the event of an emergency outside office hours, please dial:
Email: info@calorgas.ie
www.calorgas.ie ROI: 01 291 6229 NI: 0845 075 5588
Calor complies with the International Organisation for Standardisation ISO 9001.