Infrastructure Management vs. Business Management Calin Rangu 09.09.2009 Bucharest
Agenda Our Set-up Unique Advantages Business Service Management Partnerships Clients
Unique Advantages (w/o subcontractors) Services Integrator National coverage for Infrastructure Management Client Management Services – Maximum 2 hour for reaching the client anywhere over Romania Between 4 and 12 hours solving time, depending on agreed SLA-s Just-in-time answer - thanks to a centralized Call Center Prime – Contractor Professional IT&C Service
IIRUC Service means: Over 70,000 equipment in service Over 20,000 customers 350 employees 120 cars fleet 60 nationwide locations 50 service laboratories 47 nationwide stores 1 national training center Multiple certifications East-Europe competence hub Running international projects (Ukraina, CEE)
RI-T Offered IT Services, strategical vision for Romanian market 3.000 Server 20.000 Corporate Clients All highway system in Austria IT Operations
Software Solutions
320 local communities 27 hospitals 25 banks
Outsourcing
Client Management
40.000 km Network 520 TB Storage 1 Billion Transactions p.a.
Security Services
Output Services
300 Mio. printed Pages p.a. Several Data Centers
Business Service Management
4. Automatically detects
Technology
Processes
1. IT Asset Management
2. ITIL Processes
Asset Management & Discovery
Capacity Mgmt. & Provisioning
Incident & Problem Management
Change & Configuration Management
Asset Lifecycle Management
Prediction & automated provisioning
Pre-Incident Problem Resolution
Basic Asset Management
Capacity Planing
Inventory Discovery & Identification
Historical trending and usage reporting
3. Service Level Management Service Level Management
Service Impact&Event Management
Infrastructure & Application Management
Asset Lifecycle Management
Integrated & predictive Service Level Agreements
Linkage of IT servcie delivery to business
Bi-directional connection to business priorities
Multi level Problem & root cause Analysis
Basic Asset Management
End-to-end user based Agreements
Event correlation & operational automation
Centralized automated batch & online Mgmt.
Incident Handling
Inventory Discovery & Identification
Technical Service Level Agreements
Event Monitoring
Component Availability, Scheduling, Performance
Service Level Mgmt
Event Manager
Topology Discovery
Service Desk
Syncronisation
Service Desk Order
Asset Management
Solve Direct Incident & Problem
Impact Manager Business Availability Center
Configuration Management Database (CMDB) 5.Implementation CMDB
6. Business Image
Control
Methodology - IT Service Costs 1 Überarbeitung Datensicherungskonzept Wirkungsbereich: SAN, TSM Kurzfristpotenzial 2008: Potenzial 2009:
IT Service Definition
50 100
Laufende Kosten 2008 SAN Dienstl. RI laufend Dienstl. S& T laufend Hardware (exkl. Wartung) Hardware (Wartung) Software (inkl. Wartung) Leitungskosten RZ-Kosten Nicht aufgeteilt Summe Kosten
TSM
927 927
Potenzialaufteilung 64% 36% 32 18
Anteil % Potenzial 2008 in TEUR
Client Service KPI Region2
SUMME
515 515
1442 1442
100% 50
…..
Plan
Potenzialtracking: kumuliert
SAN
Q1 Q2 Q3 Q4 Summe in TEUR
TSM 3 13 23 32 32
Summe 2 7 13 18 18
Client Service KPI Region1
5 20 35 50 50
9 Reduktion Stundensatz "Consulting extern" (IBM, etc.)
Client Service KPI Regionn
Wirkungsbereich: Consulting extern Kurzfristpotenzial 2008: Potenzial 2009:
0 0
Laufende Kosten 2008 Consulting extern Dienstl. RI laufend Dienstl. S& T laufend Hardware (exkl. Wartung) Hardware (Wartung) Software (inkl. Wartung) Leitungskosten RZ-Kosten Nicht aufgeteilt Summe Kosten Potenzialaufteilung Anteil % Potenzial 2008 in TEUR
0
100% 0
xxx KPI R1….
7 Architekturkonsolidierung
Potenzialtracking: kumuliert Q1 Q2 Q3 Q4 Summe in TEUR
Plan Consulting ext. 0 0 0 0 0,00
Wirkungsbereich: Middleware Kurzfristpotenzial 2008: Potenzial 2009:
29 0
…..
Laufende Kosten 2008
Dienstl. RI laufend Dienstl. S& T laufend Hardware (exkl. Wartung) Hardware (Wartung) Software (inkl. Wartung) Leitungskosten RZ-Kosten Nicht aufgeteilt Summe Kosten Potenzialaufteilung Anteil % Potenzial 2008 in TEUR
Potenzialtracking: kumuliert Q1 Q2 Q3 Q4 Summe in TEUR
Potenzialtracking: kumuliert
Middleware inkl. e-learning 784 429 60 284 71 412 2.040
100% 29
xxx KPI Rn….
Plan Middleware inkl. e-learning 2,9 11,6 20,3 29 29,00
Comparision / Benchmarking / +/- Impression
Qualification of Actions
Budget/Cost Information
Ist Middleware inkl. e-learning
Q1 Q2 Q3 Q4 Summe in TEUR
….. Business Case n
Service Optimisation Measures / Actions
Quantification of Actions
Business Case 1
Service Optimization Overview Centralization
Client
Backbone
Field Service organization Support
Life cycle management
Backup
Core Apps
Data center centralization
IT Governance
Consolidation
Data center consolidation
IT Controlling
Standardization
Service view
Server
Virtualization & Automation
Storage
Supplier Management / contract renegotiation
Type reduction
Standardization Automation SW distribution
Network
Standardization ďƒ Consolidation ďƒ Centralisation is the chain of sustainable service cost improvement!
Standardization / Centralization Wide Area Network
Partners
Clients
Thank you for your attention!
SC IIRUC SERVICE SA 7th “Fabrica de Glucoza” Street Sector 2 020331 Bucharest Romania
Tel.: +40-21-232.25.21 Fax: +40-21-232.25.26 Mail: office@iirucservice.ro www.iirucservice.ro