Guía de Buenas Practicas de los gerentes de Sistemas

Page 1

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'N ECORQ FG CEEKÃŽP FGN RWGUVQ FG VTCDCLQ UG TGHKGTG CN PÕOGTQ FG CEVKXKFCFGU FKHGTGPVGU SWG FGUGORGÃŒC GN GORNGCFQ C OC[QT PÕOGTQ FG VCTGCU FKHGTGPVGU O¶U CORNKQ UGT¶ UW ECORQ FG CEEKÃŽP

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'U KORQTVCPVG VQOCT GP EWGPVC NCU GUVTCVGIKCU SWG UG RWGFGP CRNKECT RCTC GN FKUGÃŒQ FGN RWGUVQ FG VTCDCLQ RCTC KPETGOGPVCT VCPVQ GN TGPFKOKGPVQ EQOQ NC UCVKUHCEEKÃŽP RGTUQPCN GP GN VTCDCLQ x #ORNKCEKÃŽP FGN RWGUVQ FG VTCDCLQ RGTOKVG KPETGOGPVCT NC XCTKGFCF FG FGUVTG\CU [ NC KFGPVKFCF FG NC VCTGC OGFKCPVG GN TGFKUGÃŒQ FGN RWGUVQ FG VTCDCLQ RCTC CORNKCT UW ECORQ FG CEEKÃŽP x 4QVCEKÃŽP FGN RWGUVQ FG VTCDCLQ 2GTOKVG SWG NQU GORNGCFQU FGUGORGÃŒGP WPC XCTKGFCF FG VCTGCU GP DCUG C WP FGVGTOKPCFQ ECNGPFCTKQ KPETGOGPVCPFQ FG GUVC OCPGTC UWU FGUVTG\CU

x 'PTKSWGEKOKGPVQ FGN RWGUVQ FG VTCDCLQ SWG RTQOWGXG GN KPETGOGPVQ FG NC TGURQPUCDKNKFCF [ NC VQOC FG FGEKUKQPGU TGNCEKQPCFCU EQP GN RTQRKQ VTCDCLQ /KGPVTCU SWG NC CORNKCEKÃŽP FGN RWGUVQ FG VTCDCLQ UG EGPVTC HWPFCOGPVCNOGPVG GP UW ECORQ FG CEEKÃŽP GN GPTKSWGEKOKGPVQ UG EGPVTC GP GN ECORQ FG CEEKÃŽP RTQHWPFKFCF [ NCU TGNCEKQPGU

%QPVTQN

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x (KLCT NQU QDLGVKXQU Q GUV¶PFCTGU .QU UKUVGOCU FG EQPVTQN VKGPG SWG RCTVKT FG WP GUV¶PFCT CEQTFCFQ FG TGPFKOKGPVQ Q GP GN PKXGN GURGTCFQ FG TGPFKOKGPVQ

x /GFKT GN TGPFKOKGPVQ TGCN 7PC XG\ HKLCFQ GN GUV¶PFCT GU PGEGUCTKQ EQORTQDCT UK GN TGPFKOKGPVQ TGCN EWORNG GN GUV¶PFCT

x %QORCTCT GN TGPFKOKGPVQ TGCN EQP NQU QDLGVKXQU Q GUV¶PFCTGU RCTC RQFGT FGVGTOKPCT UK GU PGEGUCTKC WPC CEEKÃŽP RCTC EQTTGIKT NC FKUETGRCPEKC &GDGOQU FGEKFKT EWCN GU NC FKUETGRCPEKC VQNGTCDNG CPVGU FG KPKEKCT NCU CEEKQPGU EQTTGEVKXCU x 6QOCT NC CEEKÃŽP CFGEWCFC EWCPFQ NC FKUETGRCPEKC GPVTG NQU QDLGVKXQU Q GUV¶PFCTGU [ GN TGPFKOKGPVQ TGCN UWRGTC GN PKXGN VQNGTCDNG KFGPVKHKECT NC CEEKÃŽP EQTTGEVKXC CFGEWCFC 2CTC KFGPVKHKECT NQU RWPVQU ETÈVKEQU FG EQPVTQN UG FGDG KFGPVKHKECT

‹3WÃ GU NQ SWG UG OGFKT¶! GU PGEGUCTKQ CPCNK\CT NQU EQUVGU GURGTCFQU VCPVQ HKPCPEKGTQU EQOQ PQ HKPCPEKGTQU CUÈ EQOQ NC OGLQTC GURGTCFC GP GN TGPFKOKGPVQ [ NCU EQPUGEWGPEKCU GURGTCFCU FGN PQ GUVCDNGEKOKGPVQ FGN UKUVGOC ‹'P SWÃ NWICT FGN RTQEGUQ UG OGFKT¶! VQFQU NQU UKUVGOCU QTICPK\CVKXQU VKGPGP VTGU EQORQPGPVGU GPVTCFC RTQEGUQU FG VTCPUHQTOCEKÃŽP [ TGUWNVCFQU

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'. 41. &'. /10+614

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x %NCUKHKECT [ ECPCNK\CT NC KPHQTOCEKÃŽP SWG PGEGUKVC GNKOKPCT RQT UGT KPPGEGUCTKC

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x ‹&G FÎPFG RTQXKGPG TGCNOGPVG PWGUVTQ VTCDCLQ!

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x 6KTCT CN EGUVQ NQU RCRGNGU SWG PQ VGPICP WP XCNQT KPOGFKCVQ x 4GOKVKT NQU RCRGNGU C QVTQU UGETGVCTKCU RGTUQPCN EQNGICU

x #EVWCT EQNQECPFQ VQFQ CSWGNNQ SWG GZKIG UW CVGPEKÃŽP RGTUQPCN GP WPC DCPFGLC Q ECTRGVC FG CEEKÃŽP x #TEJKXCT NQU FQEWOGPVQU KPFKECPFQ GP GN RTQRKQ FQEWOGPVQ PRCTC CTEJKXCTQ

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x ‹%ÎOQ UCDGOQU SWà VCN NQ GUVCOQU JCEKGPFQ!

x %QOQ FKTGEVKXQ ‹%QPQ\EQ SWà GU NQ SWG GN UKUVGOC FGDGTÈC JCEGT!

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.QU OKGODTQU FGN ITWRQ GUV¶P EQORTQOGVKFQU EQP NC KFGC FG SWG VTCDCLCT WPKFQU EQOQ ITWRQ IGPGTC FGEKUKQPGU O¶U GHKECEGU SWG VTCDCLCT CKUNCFCOGPVG 6GPICP SWG TGPFKT EWGPVCU EQOQ WPKFCF QRGTCVKXC FGPVTQ FG WP EQPVGZVQ QTICPK\CVKXQ OC[QT

%WCPFQ NC QRGTCVKXC GHKEC\ FG NC WPKFCF FGRGPFG FGN VTCDCLQ EQPLWPVQ FG NQU KPFKXKFWQU [ FGN WUQ FG NC GZRGTKGPEKC NCU JCDKNKFCFGU [ GN EQORTQOKUQ FG VQFQU GN ITWRQ FG VTCDCLQ UG EQPXKGTVG GP WP GSWKRQ FG VTCDCLQ .QU OKGODTQU FGN GSWKRQ TGSWKGTGP KPVGTCEEKÎP [ EQQTFKPCEKÎP UWU OKGODTQU RQT NQ IGPGTCN VKGPGP WPQU TQNGU GURGEÈHKEQU [ VCODKÃP GZKUVGP EQP HTGEWGPEKC TQNGU GURGEKCNK\CFQU 7PC FG NCU TGURQPUCDKNKFCFGU FGN HCEKNKVCFQT GU ENCTKHKECT NQU TQNGU FG UWU GORNGCFQU FGHKPKT SWÃ GU NQ SWG UG

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'N GXCNWCFQT C[WFC CN ITWRQ C XCNQTCT NC ECNKFCF FG UWU UWIGTGPEKCU Q UQNWEKQPGU [ EQORTWGDC UW XKCDKNKFCF GP NC RT¶EVKEC

'N UKPVGVK\CFQT TGÕPG NC XCTKGFCF FG KFGCU FKUEWVKFCU GP GN ITWRQ NCU XWGNXG C FGHKPKT EQP DTGXGFCF [ QHTGEG CN ITWRQ WPC FGEKUKÎP Q EQPENWUKÎP RCTC UW GUVWFKQ &G KIWCN OCPGTC RQFGOQU KFGPVKHKECT UGKU UWDTQNGU RTKPEKRCNGU CUQEKCFQU EQP NC QTKGPVCEKÎP CN OCPVGPKOKGPVQ FGN ITWRQ

'N CPKOCFQT CRQ[C C NQU OKGODTQU FGN GSWKRQ NGU C[WFC C ETGCT WP ENKOC FG WPKÃŽP [ EQTFKCNKFCF [ HQOGPVC NCU KFGCU FG NQU FGO¶U

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

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'N CTOQPK\CFQT UWCXK\C NC VGPUKÃŽP [ C[WFC C NQU OKGODTQU C GPEQPVTCT HQTOCU FG GNKOKPCT UWU FKHGTGPEKCU RCTC SWG RWGFCP UGIWKT VTCDCLCPFQ WPKFQU .C RGTUQPC SWG FGUGORGÃŒC GUVG TQN KPVGPVC TGFWEKT NC VGPUKÃŽP GP GN ITWRQ WVKNK\CPFQ GN JWOQT [ NC COKUVCF 'N IWCTFK¶P OCPVKGPG NC PRWGTVC CDKGTVCQ C NC RCTVKEKRCEKÃŽP FG NQU FGO¶U CUGIWTCPFQ SWG VQFQU NQ OKGODTQU FGN ITWRQ VGPICP NCU UWHKEKGPVGU QRQTVWPKFCFGU FG EQORCTVKT UWU KFGCU [ UGPVKOKGPVQU 'N PFKUGÃŒCFQT FG GUV¶PFCTGUQ C[WFC CN ITWRQ C HKLCT NCU OGVCU CRTQRKCFCU [ C GXCNWCT NC ECNKFCF FGN RTQEGUQ FGN ITWRQ 'N UGIWKFQT CEGRVC [ RGTUKIWG NCU KFGCU [ UWIGTGPEKCU FG NQU FGO¶U

'N QDUGTXCFQT FGN ITWRQ JCEG GN UGIWKOKGPVQ FGN RTQITGUQ FGN ITWRQ [ HCEKNKVC KPHQTOCEKÃŽP FG TGVQTPQ UQDTG UW QRGTCVKXC

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+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

# XGEGU NC PGEGUKFCF FG VGTOKPCT GN VTCDCLQ JCEG SWG NQU ITWRQU UG EGPVTGP GP NCU VCTGCU GURGEÈHKECU CPVGU SWG GP NC RNCPKHKECEKÎP [ NC EQQTFKPCEKÎP ENKOC QTICPK\CVKXQ [ NC HCNVC FG EQPQEKOKGPVQ UQDTG EQOQ ETGCT WP GSWKRQ NQ EWCN RWGFGP EQPUVKVWKTUG DCTTGTCU

6QOC FG FGEKUKQPGU RCTVKEKRCVKXC

'P GN VTCDCLQ NCU FGEKUKQPGU KORQTVCPVGU FGDGP KPXQNWETCT C CSWGNNQU KPFKXKFWQU EW[CU KFGCU NCDQTCNGU UG XGT¶P CHGEVCFCU RQT GN TGUWNVCFQ FG NC FGEKUKÃŽP 5KP GODCTIQ PQ VQFCU NCU FGEKUKQPGU CHGEVCP FKTGEVCOGPVG C NC XKFC NCDQTCN FG NQU GORNGCFQU .QU OCPFQU VKGPGP SWG FKUVKPIWKT EW¶PFQ GU CRTQRKCFQ KPXQNWETCT C NQU GORNGCFQU [ EW¶PFQ PQ NQ GU %QPUVCPVGOGPVG NQU OCPFQU UG GPHTGPVCP C UKVWCEKQPGU GP NCU SWG VKGPGP SWG VQOCT FGEKUKQPGU TGNCEKQPCFCU EQP UW WPKFCF FG VTCDCLQ [ UWU GORNGCFQU .C RCTVKEKRCEKÃŽP FG NQU GORNGCFQU GP GN RTQEGUQ FG VQOC FG FGEKUKQPGU VKGPG UWU XGPVCLCU [ UWU FGUXGPVCLCU 8GPVCLCU

x 'N PKXGN FG EQPQEKOKGPVQU Q GZRGTKGPEKC FGN ITWRQ VKGPFG C UGT UWRGTKQT CN PKXGN KPFKXKFWCN

x .CU FKUEWUKQPGU FG ITWRQ IGPGTCP WPC ICOC O¶U CORNKC FG XCNQTGU [ RGTURGEVKXCU SWG TGRTGUGPVCP NC XCTKGFCF FG VGOCU G KPVGTGUGU SWG GUV¶P GP LWGIQ GP NC FGEKUKÃŽP .C RCTVKEKRCEKÃŽP FG NQU GORNGCFQU GP GN RTQEGUQ CWOGPVC NCU RTQDCDKNKFCFGU FG SWG CHNQTGP VQFQU NQU VGOCU KORQTVCPVGU SWG CHGEVCP NC FGEKUKÃŽP x .QU GORNGCFQU GUV¶P O¶U EQORTQOGVKFQU EQP NC GLGEWEKÃŽP FG WPC FGEKUKÃŽP GP NC SWG JCP RCTVKEKRCFQ [C SWG EQORTGPFGP NCU TC\QPGU UWD[CEGPVGU C NC OKUOC

x %QP HTGEWGPEKC NQ GORNGCFQU KPXQNWETCFQU GP GN RTQEGUQ FG VQOC FG FGEKUKQPGU UQP ECRCEGU FG KFGPVKHKECT NQU QDUV¶EWNQU RQVGPEKCNGU GP NC GLGEWEKÃŽP FG NC FGEKUKÃŽP CUÈ EQOQ NC HQTOC FG GXKVCTNQU

x +PXQNWETCT C NQU GORNGCFQU GP GN RTQEGUQ FG VQOC FG FGEKUKQPGU OGLQTC UWU FGUVTG\CU [ JCDKNKFCFGU [ NGU C[WFC C ETGEGT [ FGUCTTQNNCTUG EQOQ OKGODTQU FG NC QTICPK\CEKÃŽP &GUXGPVCLCU

x .C VQOC FG FGEKUKQPGU RCTVKEKRCVKXCU TGSWKGTG VKGORQ # OGFKFC SWG CWOGPVC GN PWOGTQ FG RGTUQPCU KPXQNWETCFCU GP NC FGEKUKÎP VCODKÃP CWOGPVC GN VKGORQ PGEGUCTKQ RCTC VQOCTNC

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

x 5K GN ITWRQ RCTVKEKRC GP WPC FGEKUKÃŽP RCTC NC EWCN PQ VKGPG NC GZRGTKGPEKC PGEGUCTKC GU RTQDCDNG SWG GN RTQEGUQ CRQTVG WPC FGEKUKÃŽP FG DCLC ECNKFCF x 5K NCU TGWPKQPGU FG ITWRQ PQ GUV¶P DKGP GUVTWEVWTCFCU GU RQUKDNG SWG CNIWPCU RGTUQPCU SWG EWGPVCP EQP NC GZRGTKGPEKC PGEGUCTKC PQ EQPVTKDW[CP OKGPVTCU SWG QVTCU SWG VKGPGP RQEC Q PKPIWPC GZRGTKGPEKC RWGFCP EQPVTKDWKT GP GZEGUQ [ FQOKPCT NC FKUEWUKÃŽP x %WCPFQ NQU OKGODTQU FGN ITWRQ UG RTGQEWRCP GP GZEGUQ RQT NNGICT CN EQPUGPUQ GP NC VQOC FG FGEKUKQPGU RCTVKEKRCVKXC GN TGUWNVCFQ GU GN PRGPUCOKGPVQ FG ITWRQQ

2CTC CWOGPVCT NC GHKECEKC FG NCU TGWPKQPGU UG FGDG VGPGT JCDKNKFCF RCTC GSWKNKDTCT NQU TQNGU FG VCTGC [ NQU FG OCPVGPKOKGPVQ FG ITWRQ GU FGEKT OCPVGPGT EGPVTCFQ CN ITWRQ [ CN VKGORQ CUGIWTCT SWG VQFQU VKGPGP NC QRQTVWPKFCF FG RCTVKEKRCT CFGEWCFCOGPVG 2CTC GNNQ GU KORQTVCPVG VGPGT GP EWGPVC SWG EWCPFQ RTGRCTC NC TGWPKÃŽP

x &GDG HKLCT NQU QDLGVKXQU FG NC TGWPKÃŽP

x 5GNGEEKQPCT C NQU RCTVKEKRCPVGU CFGEWCFQU x 5GNGEEKQPCT GN NWICT [ NC JQTC CFGEWCFC

x 2TGRCTCT [ FKUVTKDWKT EQP CPVGNCEKÎP GN QTFGP FGN FÈC [ FGVGTOKPCT WPC UGEWGPEKC RCTC UGIWKT WPC EKGTVC NÎIKEC Q HNWLQ FG VGOCU 'P GN OQOGPVQ FG FKTKIKT NC TGWPKÎP x %QOKGPEG C NC JQTC HKLCFC

x 5K RTQEGFG CUGIÕTGUG FG SWG WPQ FG NQU RCTVKEKRCPVGU VQOG PQVCU

x 4GXKUG GN QTFGP FGN FÈC [ EQORTWGDG UK UQP PGEGUCTKQU CNIWPQU CLWUVGU x #UGIÕTGUG FG SWG VQFQU NQU RCTVKEKRCPVGU UG EQPQEGP x 5KIC GN QTFGP FGN FÈC

x 'UVÃ CVGPVQ C NCU EQPVTKDWEKQPGU FG VQFQU

x 6GTOKPG NC TGWPKÃŽP TGXKUCPFQ Q TGCHKTOCPFQ NCU FGEKUKQPGU VQOCFCU [ NCU VCTGCU CUKIPCFCU ; RCTC JCEGT UGIWKOKGPVQ FG NC TGWPKÃŽP

x 5K UG JCP VQOCFC PQVCU FKUVTKDÕ[CNCU EQPXGPKGPVGOGPVG

x 5K UG JCP CUKIPCFQ VCTGCU EQORTWGDG RGTKÃŽFKECOGPVG UW RTQITGUQ

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

)GUVKÃŽP FGN EQPHNKEVQ

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x 6GPGOQU SWG TGEQPQEGT SWG VQFQU VGPGOQU FGVGTOKPCFQU UWRWGUVQU [ RCVTQPGU FG RGPUCOKGPVQ SWG WVKNK\COQU RGTQ PQ EWGUVKQPCOQU

x 6GPGOQU SWG TGEQPQEGT SWG NC KPHQTOCEKÃŽP SWG WVKNK\COQU RCTC IGPGTCT PWGXCU TGNCEKQPGU GPVTG NCU EQUCU [ NCU KFGCU GUV¶ [C GP NC OGPVG 'N RGPUCOKGPVQ ETGCVKXQ GU KOCIKPCVKXQ RTQXQECFQT [ IGPGTC WPC CORNKC XCTKGFCF FG KFGCU RQT NQ SWG FGDG KPVGPVCT FGUCTTQNNCT FGUVTG\CU FG RGPUCOKGPVQ ETGCVKXQ GP UK OKUOQ [ GP NQU FGO¶U

2CTC EGPVTCTUG GP GN FGUCTTQNNQ FG UWU FGUVTG\CU ETGCVKXCU [ NCU FG NQU FGO¶U CPCNKEG NCU VTGU FKOGPUKQPGU FG NC ETGCVKXKFCF FGUVTG\CU TGNGXCPVGU TGURGEVQ C NC OCVGTKC Q VGOC FGUVTG\CU TGNGXCPVGU FG ETGCVKXKFCF [ OQVKXCEKÃŽP RCTC NC VCTGC .CU FGUVTG\CU TGNGXCPVGU GP GN ¶TGC 'UV¶P CUQEKCFCU EQP NQU EQPQEKOKGPVQU D¶UKEQU [ GURGEKCNK\CFQU GUGPEKCNGU RCTC GN RGPUCOKGPVQ ETGCVKXQ 'N CWOGPVQ FG GUVCU FGUVTG\CU UWRQPG D¶UKECOGPVG GN KPETGOGPVQ FG UW DCUG FG EQPQEKOKGPVQU 'LGORNQ EWCNSWKGTC PQ RWFQ JCDGT FGUEWDKGTVQ NC RGPKEKNKPC RGTQ SWK\¶U EWCNSWKGT DKÃŽNQIQ EQP NQU EQPQEKOKGPVQU GURGEKCNK\CFQU RQFTÈC JCDGTNQ JGEJQ &GPVTQ FG NCU QTICPK\CEKQPGU NQU EQPQEKOKGPVQU XCTÈCP GP NCU FKHGTGPVGU ¶TGCU +PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

.CU FGUVTG\CU TGNGXCPVGU RCTC NC ETGCVKXKFCF 5QP CSWGNNCU SWG ECRCEKVCP C NQU KPFKXKFWQU RCTC CUQEKCT EQPEGRVQU RTGXKCOGPVG KPEQPGZQU RCTC RGPUCT FG HQTOC FKHGTGPVG 7PC ENCXG RCTC KPETGOGPVCT UWU FGUVTG\CU GU NC JCDKNKFCF RCTC TQORGT EQP JKRÃŽVGUKU [ UWRWGUVQU IGPGTCNK\CFQU UQDTG NC TGNCEKÃŽP GPVTG NCU KFGCU [ NCU EQUCU FG HQTOC SWG UGC ECRC\ FG EQPUKFGTCT PWGXCU TGNCEKQPGU 'U OW[ KORQTVCPVG SWG TGEQPQ\EC NCU DCTTGTCU EWNVWTCNGU C NC ETGCVKXKFCF RCTC RTQVGIGTPQU FG GNNCU OGPEKQPCTGOQU CNIWPCU

x 4GUKUVGPEKC CN ECODKQ x /KGFQ C GSWKXQECTPQU [ OKGFQ C HTCECUCT x +PECRCEKFCF RCTC VQNGTCT NC CODKI×GFCF NC KPECRCEKFCF RCTC VQNGTCT NC HNGZKDKNKFCF x 6GPFGPEKC C GPLWKEKCT CPVGU SWG C IGPGTCT KFGCU x +PECRCEKFCF RCTC TGNCLCTPQU Q RCTC RGTOKVKT SWG PC\EC EWCNSWKGT KFGC PWGXC x 6GPFGPEKC FG NC CWVQETÈVKEC GZEGUKXC x /KGFQ CN TKFÈEWNQ x %QPHQTOKUOQ Q FGUGQU FG TGURQPFGT FG NC HQTOC GURGTCFC SWK\¶U NQU KPFKXKFWQU PQ SWKGTGP KT EQPVTC EQTTKGPVG Q RTGUGPVCT CTIWOGPVQU KORQRWNCTGU x %TGCEKÃŽP FG GUVGTGQVKRQU Q NKOKVCEKÃŽP FG NCU KFGCU [ QDLGVQU C UW WUQ PEQPQEKFQQ NC KPECRCEKFCF RCTC EQPVGORNCT WP RTQDNGOC FGUFG FKXGTUCU RGTURGEVKXCU GU EQPUGEWGPEKC FG NQU GUVGTGQVKRQU OGPVCNGU x (CNVC FG KPHQTOCEKÃŽP Q GZEGUQ FG KPHQTOCEKÃŽP KPEQTTGEVC Q KTTGNGXCPVG NC HCNVC FG ÃUVC NKOKVC GN VTCVCOKGPVQ ETGCVKXQ FG NC KPHQTOCEKÃŽP

.C OQVKXCEKÃŽ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ÃŽP [ GUVTWEVWTC FG NCU QTICPK\CEKQPGU NC UGIWPFC GUV¶ CUQEKCFC EQP NQU GUVKNQU [ NCU CEVKVWFGU FG IGUVKÃŽP [ QHTGEG OC[QTGU RQUKDKNKFCFGU FG GHGEVWCT ECODKQU

x .CU QTICPK\CEKQPGU EQP GUVTWEVWTCU TÈIKFCU ETGCP DCTTGTCU CN RGPUCOKGPVQ ETGCVKXQ FGDKFQ C SWG UQP RQECU NCU RQUKDKNKFCFGU FG ECODKCT GUCU ECTCEVGTÈUVKECU QTICPK\CVKXCU

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

x 1VTC DCTTGTC RWGFG CVTKDWKTUG CN GUVKNQ FKTGEVKXQ SWG EQP HTGEWGPEKC GUVC OQVKXCFQ RQT NC RTQRKC GUVTWEVWTC LGT¶TSWKEC FG NC QTICPK\CEKÃŽP 6KGPG XCTKCU ECTCEVGTÈUVKECU SWG QDUVCEWNK\CP NC ETGCVKXKFCF GP NQU GORNGCFQU VCNGU EQOQ GN CWVQTKVCTKUOQ [ NC ETGGPEKC FG SWG UQNCOGPVG GZKUVG WPC OCPGTC FG JCEGT NCU EQUCU .KUVC FG EQORTQDCEKÃŽP FG NC OQVKXCEKÃŽP RCTC NC VCTGC

x 0Q KPVGPVG FKTKIKT QDUGTXCT Q KPHQTOCT GP GZEGUQ x 4GEQPQ\EC NCU FKHGTGPEKCU KPFKXKFWCNGU 8CNQTG NCU ECTCEVGTÈUVKECU ÕPKECU FG ECFC RGTUQPC x #[WFG C UWU UWDQTFKPCFQU C EQPUKFGTCT NQU RTQDNGOCU EQOQ TGVQU x 'XCNÕG C UWU GORNGCFQU GP NQU CURGEVQU GP SWG GNNQU UG EQPUKFGTCP ETGCVKXQU Q GP NQU SWG NGU IWUVCTÈC UGT O¶U ETGCVKXQU FGVGTOKPG GN VKRQ FG EQPVTKDWEKÃŽP ETGCVKXC SWG NGU IWUVCTÈC QHTGEGT x 2GTOKVC WPC OC[QT NKDGTVCF C NQU KPFKXKFWQU RCTC FKTKIKT UW RTQRKQ VTCDCLQ x #FKÃUVTGUG C UÈ OKUOQ [ C NQU FGO¶U RCTC TGURQPFGT C NQU CURGEVQU RQUKVKXQU FG NCU KFGCU RTQRWGUVCU GP NWICT FG TGCEEKQPCT UQNCOGPVG C NQU CURGEVQU PGICVKXQU SWG RQT NQ IGPGTCN UQP OCU H¶EKNGU FG KFGPVKHKECT x &GUCTTQNNG WPC OC[QT VQNGTCPEKC C NQU GTTQTGU x %TGG WP ENKOC SWG RGTOKVC GN HTCECUQ x #EVÕG EQOQ TGEWTUQ [ CRQ[Q PQ EQOQ OGTQ EQPVTQN CEVÕG EQOQ HCEKNKVCFQT x #EVÕG EQOQ COQTVKIWCFQT GPVTG NQU GORNGCFQU [ NQU RTQDNGOCU GZVGTPQU Q NCU GZKIGPEKCU FG NQU PKXGNGU UWRGTKQTGU x &GUCTTQNNG UW RTQRKC JCDKNKFCF ETGCVKXC OGFKCPVG NC RCTVKEKRCEKÃŽP GP UGOKPCTKQU GURGEKCNGU .CU NGEVWTCU GURGEKCNK\CFCU [ NC RT¶EVKEC FG GLGTEKEKQU [ LWGIQU ETGCVKXQU x #UGIÕTGUG FG VTCPUOKVKT C UW LGHG VQFCU NCU KFGCU KPPQXCFQTCU [ FGOQUVTCT UW CRQ[Q KPUKUVC GP NC PGEGUKFCF FG WP OGECPKUOQ FG KPHQTOCEKÃŽP FG TGVQTPQ

7PC FG NCU GUVTCVGIKCU O¶U GHKECEGU RCTC FGUEWDTKT [ HQOGPVCT NC ETGCVKXKFCF FG NQU GORNGCFQU GU GN DQODCTFGQ FG KFGCU 5G WVKNK\C RCTC IGPGTCT PWGXCU KFGCU [C SWG EQODKPC NCU FGUVTG\CU NQU RGPUCOKGPVQU [ NQU EQPQEKOKGPVQU FG NQU GORNGCFQU 'P GUVCU UGUKQPGU UG CPKOC C VQFQU NQ OKGODTQU C EQPVTKDWKT EQP UWU KFGCU .C VÃEPKEC FGN ITWRQ PQOKPCN GU WP RTQEGUQ SWG WVKNK\C GN DQODCTFGQ FG KFGCU RCTC IGPGTCT PWGXCU KFGCU [ WVKNK\C NC FKUEWUKÃŽP FG ITWRQ [ NC XQVCEKÃŽP UKUVGO¶VKEC RCTC GNGIKT GPVTG NCU KFGCU IGPGTCFCU RQT GN ITWRQ .QU RCUQU

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

UKIWKGPVGU RWGFGP C[WFCTNG C RNCPKHKECT WPC UGUKÎP FG VÃEPKEC FG ITWRQ PQOKPCN #UGIÕTGUG FG SWG VQFQU EQORCTVGP WPC OKUOC FGHKPKEKÎP FGN RTQDNGOC

2KFC C NQU RCTVKEKRCPVGU SWG GUETKDCP UWU KFGCU FWTCPVG GUVG VKGORQ PCFKG FGDG FG JCDNCT GZEGRVQ RCTC JCEGT CENCTCEKQPGU &GFKSWG GPVTG K OKP C GUVG RCUQ 2GTOKVC SWG VQFQU GZRTGUGP UWU KFGCU 'UETKDKTNCU GP TQVC HQNKQU FG OCPGTC SWG VQFQU NC RWGFCP XGT

&GURWÃU FG GUETKDKT VQFCU NCU KFGCU TGXÈUGNCU WPC RQT WPC RGTOKVC SWG NQU RCTVKEKRCPVGU RTGIWPVGP [ GZRTGUGP UW QRKPKÃŽP 2KFC C NQU RCTVKEKRCPVGU SWG XQVGP EW¶N GU UW UQNWEKÃŽP CNVGTPCVKXC RTGHGTKFC GP IGPGTCN GU UGETGVC [ ECFC RCTVKEKRCPVG FGDG KFGPVKHKECT KPFKXKFWCNOGPVG EKPEQ KFGCU RQT QTFGP FG RTGHGTGPEKC

4GXKUG NC XQVCEKÃŽP UK WPC FG NCU CNVGTPCVKXCU UQDTGUCNG EQOQ NC QREKÃŽP RTGHGTKFCU GUVC RTGRCTCFQ RCTC FGEKFKT NC HQTOC FG RQPGTNC GP RT¶EVKEC 'P ECUQ EQPVTCTKQ UGNGEEKQPG NCU EKPEQ RTKOGTCU CNVGTPCVKXCU [ TGRKVC GN RCUQ CUKIPCPFQ RWPVQU UQNCOGPVG C NCU VTGU RTKOGTCU QREKQPGU RTGHGTKFCU .C IGUVKÃŽP FGN ECODKQ

.QU ECODKQU UQP PGEGUCTKQU EQP GN HKP FG CNECP\CT OGVCU [ QDLGVKXQU VCNGU EQOQ OGLQTCU GP NC GHKEKGPEKC NQU TGEWTUQU GVE 5G QRVC GUQU ECODKQU [ CLWUVGU EQP GN HKP FG CLWUVCTPQU EQP OC[QT GHKECEKC C NC OKUKÎP FG NC QTICPK\CEKÎP GP WP OWPFQ GP RGTOCPGPVG OQXKOKGPVQ #PVG GUVC UKVWCEKÎP UG RWGFG VGPGT TGUKUVGPEKC FG NCU RGTUQPCU VCODKÃP GU RQUKDNG SWG GPEWGPVTG TGUKUVGPEKC RQT RCTVG FG NC QTICPK\CEKÎP EQOQ GP NQU UKIWKGPVGU ECUQU

x %CODKQU SWG CHGEVCP C NQU TGSWGTKOKGPVQU FG EQPQEKOKGPVQU [ FGUVTG\CU .QU GORNGCFQU UG TGUKUVGP C NQU ECODKQ SWG JCEGP SWG UWU FGUVTG\CU RCTG\ECP KPPGEGUCTKCU x %CODKQU CUQEKCFQU EQP RGTFKFCU GEQPÃŽOKECU Q FG UVCVWU

x %CODKQU UWIGTKFQU RQT QVTQU EWCPFQ WP GORNGCFQ GUVC EGNQUQ FGN ÃZKVQ FG WP EQORCÃŒGTQ Q RGTEKDG SWG GN ÃZKVQ FG QVTQ RGTLWFKEC NC KOCIGP SWG VKGPGP GN OCPFQ FG NQU FGO¶U GORNGCFQU Q EWCPFQ NC EQORGVGPEKC GU KPVGPUC FGPVTQ FG NC WPKFCF FG VTCDCLQ UQP RQECU NCU RQUKDKNKFCFGU FG SWG NQU GORNGCFQU CEGRVGP NCU KFGCU FG UWU EQORCÃŒGTQU

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

x %CODKQU SWG EQPNNGXCP TKGUIQU EWCPFQ NC EWNVWTC FG NC QTICPK\CEKÃŽP PQ XCNQTC NC CUWPEKÃŽP FG TKGUIQU NQU KPFKXKFWQU PQ SWKGTGP EQTTGT GN TKGUIQ FG GSWKXQECTUG [ GU RTQDCDNG SWG UG TGUKUVCP C UWIGTKT Q CEGRVCT EWCNSWKGT ECODKQ SWG EQPNNGXG TKGUIQU x %CODKQU SWG KPENW[GP NC CNVGTCEKÃŽP FG NCU TGNCEKQPGU UQEKCNGU RCTC OWEJQU NC QTICPK\CEKÃŽP GU NC HWGPVG RTKPEKRCN FG KPVGTCEEKÃŽP UQEKCN EWCPFQ GUVQU RCVTQPGU UQEKCNGU FG CNVGTCP NCU RGTUQPCU UG TGUKUVGP

7PC XG\ FGVGTOKPCFC NC PGEGUKFCF FG WP ECODKQ GP NQU RTQEGUQU FG VTCDCLQ NQU RTQEGFKOKGPVQU Q NC GUVTWEVWTC GN FKTGEVKXQ FGDG EGPVTCTUG GP FQU VGOCU GN FKUGÃŒQ FGN ECODKQ [ FGVGTOKPCT GN VKRQ FG ECODKQ PGEGUCTKQ [ GN RTQEGUQ FG KORNCPVCEKÃŽP FGN ECODKQ

%ÃŽOQ FKUGÃŒCT GN ECODKQ

'N FKUGÃŒQ FGN ECODKQ GU NQ RTKOGTQ SWG CHTQPVC GN OCPFQ FGDG RTGIWPVCTUG UK GN ECODKQ GU PGEGUCTKQ [ UK GU CHKTOCVKXQ SWG UG VKGPG SWG ECODKCT -WTV .GYKU RTQRQPG WP OQFGNQ #P¶NKUKU FGN ECORQ FG HWGT\CU GU FGEKT GZKUVGP HWGT\CU SWG HCXQTGEGP GN ECODKQ [ HWGT\CU SWG UG TGUKUVGP CN OKUOQ 2TGUKQPGU C HCXQT FGN ECODKQ

HWGT\CU FG CRQ[Q

%CODKQU UQEKCNGU %CODKQU GEQPÎOKEQU GP NCU UQEKGFCF /GLQTC FG NC GHKEKGPEKC /GLQTC GP NC TGNCEKÎP EQUVG GHKECEKC %QORGVGPEKC RQT FKPGTQ [ TGEWTUQU %WORNKOKGPVQ FG PQTOCVKXCU QHKEKCNGU 2TGUKQPGU RÕDNKECU 'ZRCPUKÎP /GLQTC FG NC GHKECEKC %CODKQU CFOKPKUVTCVKXQU &KURQPKDKNKFCF FG PWGXQU RTQFWEVQU

2TGUKQPGU GP EQPVTC FGN ECODKQ

HWGT\CU FG TGUKUVGPEKC

#OGPC\CU RGTEKDKFCU CN RQFGT 4WVKPC [ GUVTWEVWTC .KOKVCEKÃŽP FG TGEWTUQU 2TGHGTGPEKC RQT NC VTCFKEKÃŽP %CODKQU GP NQU TGSWGTKOKGPVQU FG FGUVTG\CU 2GTFKFCU GEQPÃŽOKECU Q FG UVCVWU (CNVC FG CRQ[Q C NCU KFGCU FG NQU FGO¶U 4GUKUVGPEKC C NC CUWPEKÃŽP FG TKGUIQU #NVGTCEKÃŽP FG NCU TGNCEKQPGU UQEKCNGU

%ÃŽOQ KORNCPVCT GN ECODKQ

&KUGÃŒCT NC HQTOC GP SWG GN ECODKQ JC FG RTQFWEKTUG GU RCTC GN CIGPVG FGN ECODKQ VCP KORQTVCPVG EQOQ GN RTQEGUQ FG FKUGÃŒQ FGN VKRQ FG ECODKQ PGEGUCTKQ %WCNSWKGT FGUEWKFQ GP GN RTQEGUQ FG KORNCPVCEKÃŽP RWGFG +PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

RTQ[GEVCT WPC KOCIGP GTTÎPGC FG CSWGN [ GP ÕNVKOC KPUVCPEKC JCEGT SWG NC KFGC HTCECUG 6TGU GUVTCVGIKCU RCTC NC IGUVKÎP FGN ECODKQ C 'UVTCVGIKC TCEKQPCN GORÈTKEC

'UVC GUVTCVGIKC HQOGPVC NC CFSWKUKEKÃŽP FG EQPQEKOKGPVQU G KPHQTOCEKÃŽP RCTC EQORTGPFGT OGLQT NQU CURGEVQU UWUVCPVKXQU FGN ECODKQ CFGO¶U QDNKIC C GZCOKPCT OKPWEKQUCOGPVG NQU RTQU [ NQU EQPVTCU FG NC UKVWCEKÃŽP [ C RTGUGPVCT NC NÃŽIKEC FG NC FGEKUKÃŽP 2QT NQ IGPGTCN NCU RGTUQPCU TGURQPFGP O¶U RQUKVKXCOGPVG CN ECODKQ EWCPFQ NGU GZRNKECP GN RTQEGUQ [ NQU FGVCNNGU

D 'UVTCVGIKC PQTOCVKXC TGGFWECVKXC

6KGPG GP EWGPVC NQU XCNQTGU NCU CEVKVWFGU NCU KPVGPEKQPGU [ NQU J¶DKVQU FG NQU KPFKXKFWQU KPXQNWETCFQU GP GN RTQEGUQ FG ECODKQ 'UVC GUVTCVGIKC UWRQPG SWG NCU GZRGTKGPEKCU NCDQTCNGU CHGEVCP RGTUQPCN [ GOQEKQPCNOGPVG C NCU RGTUQPCU QDNKIC C EGPVTCTUG GP GN ECODKQ GP VÃTOKPQU FG EÃŽOQ TGCEEKQPCTCP NQU FGO¶U 5W RWPVQ FÃDKN NC NGPVKVWF RQT SWG IGPGTCNOGPVG UQNQ UG RWGFG FGVGEVCT UWU GHGEVQU VTCPUEWTTKFQU WP VKGORQ EQPUKFGTCDNG

E 'UVTCVGIKC FG RQFGT EQCEEKÃŽP

5G DCUC GP GN UWRWGUVQ FG SWG GN KPFKXKFWQ SWG FGUGC GN ECODKQ VKGPG O¶U RQFGT SWG CSWGN SWG VKGPG SWG CEGRVCTNQ 'P NCU QTICPK\CEKQPGU VGPFGOQU C RGPUCT SWG NQU SWG QEWRCP PKXGNGU CNVQU GP NC LGTCTSWÈC VKGPGP GN RQFGT PGEGUCTKQ RCTC ETGCT WPC UKVWCEKÃŽP PGICVKXC .QU GORNGCFQU VCODKÃP RWGFGP WVKNK\CT GUVTCVGIKCU FG RQFGT EQCEEKÃŽP .CU GUVTCVGIKCU CUQEKCFCU UG EGPVTCP GP FQU VKRQU FG RQFGT

x 'N SWG CEQORCÃŒC C NC RQUKEKÃŽP LGT¶TSWKEC x 'N WUQ FGN RQFGT OQTCN FQPFG UG WVKNK\CP NQU UGPVKOKGPVQU FG EWNRC [ XGTI×GP\C EQP QDLGVQ FG NQITCT NC CEGRVCEKÃŽP FGN ECODKQ

7P RWPVQ HWGTVG FG GUVC GUVTCVGIKC GU SWG TGEQPQEG NC KORQTVCPEKC FG NC NGIKVKOKFCF FG NQU PKXGNGU FG FKTGEEKÎP UWRGTKQTGU 5W RWPVQ FÃDKN GU SWG GN WUQ FG NCU COGPC\CU NC EWNRCDKNKFCF PQ UQP C NCTIQ RNC\Q GUVTCVGIKCU GHKECEGU 2CTC IGUVKQPCT GHKEC\OGPVG GN ECODKQ FGDGOQU VGPGT GP EWGPVC NCU UKIWKGPVGU FKTGEVTKEGU

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

x &WTCPVG NC RNCPKHKECEKÃŽP FGN ECODKQ UQNKEKVG NC RCTVKEKRCEKÃŽP FG VQFQU NQU SWG UG XGT¶P CHGEVCFQU RQT GN OKUOQ #PKOG C UWU GORNGCFQU C WVKNK\CT GN RGPUCOKGPVQ ETGCVKXQ FWTCPVG GN RTQEGUQ FG TGUQNWEKÃŽP FG RTQDNGOCU x *CIC SWG NQU GORNGCFQU UKGPVCP NC PGEGUKFCF FGN ECODKQ

x /CPVGPIC WPC EQOWPKECEKÃŽP CDKGTVC [ HTGEWGPVG EQP UWU GORNGCFQU x 'XKVG NC OGPVCNKFCF QPQUQVTQU GNNQUQ

x 6GPIC GP EWGPVC NCU PGEGUKFCFGU KPFKXKFWCNGU FG NQU GORNGCFQU '. 41. &' P$41-'4Q

'N DTQMGT RTGUGPVC [ PGIQEKC EQP GHKECEKC GN ECODKQ [ NC HQTOC FG OGLQTCT NC QRGTCVKXC RQT NQ SWG GUV¶ DCUCFQ GP VTGU EQORGVGPEKCU ENCXGU %TGCT [ OCPVGPGT WPC DCUG FG RQFGT PGIQEKCT CEWGTFQU [ EQORTQOKUQU [ RTGUGPVCT KFGCU %TGCT [ OCPVGPGT WPC DCUG FG RQFGT

%QP HTGEWGPEKC NCU RGTUQPCU CHKTOCP SWG GN RQFGT GU WP POCN PGEGUCTKQQ GP NCU QTICPK\CEKQPGU [C SWG ÃUVCU GZKUVGP RCTC JCEGT EQUCU NWGIQ GN RQFGT UG CITWRC CNTGFGFQT FG NCU EQUCU O¶U KORQTVCPVGU SWG NC QTICPK\CEKÃŽP JCEG [ GP VQTPQ C NCU RGTUQPCU SWG VKGPGP WP OC[QT CEEGUQ C NQU TGEWTUQU PGEGUCTKQU RCTC JCEGTNCU 5QP FQU NQU PKXGNGU GP NQU SWG RQFGOQU CPCNK\CT GN RQFGT

x 'N OCETQPKXGN Q PKXGN QTICPK\CVKXQ GN RQFGT GU NC JCDKNKFCF RCTC KPHNWKT GP GN HNWLQ FG NC GPGTIÈC [ NQU TGEWTUQU FKURQPKDNGU JCEKC WPCU OGVCU FGVGTOKPCFCU 'UVG RQFGT CRCTGEG GP CEVKXKFCFGU EQOQ FGETGVQU NG[GU PQTOCU RNCPGU GVE x 'N RGTUQPCN Q KPFKXKFWCN GU NC ECRCEKFCF FG P#Q RCTC KPHNWKT GP GN EQORQTVCOKGPVQ FG P$Q

5KP GODCTIQ GN RQFGT RWGFG UGT OCPKRWNCFQT [ EQGTEKVKXQ GUVQ FG CEWGTFQ C EQOQ NCU RGTUQPCU RWGFGP WVKNK\CT GN RQFGT KPJGTGPVG C UW RWGUVQ RTQHGUKQPCN RCTC NQITCT WPQU DGPGHKEKQU RGTUQPCNGU UWRGTKQTGU 'N RQFGT GU PGEGUCTKQ RCTC WVKNK\CT NQU TGEWTUQU EQP GN HKP FG EWORNKT NCU OGVCU [ JCEGT GN VTCDCLQ GN PQ WVKNK\CT GN RQFGT EWCPFQ GU PGEGUCTKQ RWGFG UGT VCP RGTLWFKEKCN EQOQ UW CDWUQ .CU EKPEQ HWGPVGU FGN RQFGT

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%QOQ UG JC OGPEKQPCFQ NC TGKPIGPKGTÈC KORNKEC EQOGP\CT FG PWGXQ RQPKGPFQ VQFQ GP FWFC EQP GN QDLGVQ FG QDVGPGT OGLQTCU GP QTFGP FG OCIPKVWF PQ WPC OGLQTC KPETGOGPVCN FG RQT GLGORNQ UQNQ GN &CXGPRQTV WUÃŽ NC UKIWKGPVG VCDNC RCTC GUVCDNGEGT FKEJCU FKHGTGPEKCU +PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

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/GLQTCOKGPVQ FG 2TQEGUQU +PETGOGPVCN 2TQEGUQ CEVWCN

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x %QPUKUVG GP GORG\CT FG EGTQ GP WPC JQLC GP DNCPEQ 5G EQPUKFGTC SWG RT¶EVKECOGPVG VQFQ NQ SWG JCEÈCOQU CPVGU EQOQ RGTUQPCU GORTGUCU KPUVKVWEKQPGU Q IQDKGTPQ RCTGEGTÈC GUVCT OCN JGEJQ EQPUKFGTCPFQ NQU TGUWNVCFQU QDVGPKFQU

x %QPUKUVG GP ECODKQU TCFKECNGU DTWVCNGU GURGEVCEWNCTGU .C TGKPIGPKGTÈC GU GPGOKIC FG NQU ECODKQU ITCFWCNGU OQFGTCFQU G KPVTCUEGPFGPVGU 5G JCDNC FG ECODKQU FG PQ FG ECODKQU KPETGOGPVCNGU FG Q x 'UV¶ GPHQECFC C RTQEGUQU 0Q C FGRCTVCOGPVQU Q ¶TGCU VTCDCLQU RGTUQPCU Q GUVTWEVWTCU .QU XKGLQU RTKPEKRKQU FG NC CFOKPKUVTCEKÃŽP SWG HTCIOGPVCDCP GN VTCDCLQ GP XCTKCU WPKFCFGU [C PQ HWPEKQPCP CJQTC JC[ PWGXQU RTKPEKRKQU 5G FGHKPG WP RTQEGUQ EQOQ WPC EQNGEEKÃŽP FG CEVKXKFCFGU SWG TGEKDGP WPC Q O¶U GPVTCFCU [ IGPGTCP WPC UCNKFC SWG GU FG XCNQT RCTC GN WUWCTKQ x 6KGPG WPC XKUKÃŽP JQNÈUVKEC 1DUGTXC VQFQU NQU RTQEGUQU FGUFG WPC RGTURGEVKXC KPVGITCN 8G GN VQFQ [ PQ NCU RCTVGU 6KGPG WPC RGTURGEVKXC INQDCN

x .C FKXKUKÃŽP FGN VTCDCLQ [C PQ HWPEKQPC .C FKXKUKÃŽP FG VCTGCU SWG HWG ENCXG RCTC NC TGXQNWEKÃŽP KPFWUVTKCN RGPUCOKGPVQ NKPGCN GU QDUQNGVC *Q[ FÈC PQ RTQEGFG VTCDCLCT GP UGTKG UKPQ GP HQTOC KPVGITCFC [ FKP¶OKEC 6GPGOQU SWG TGKPVGITCT NQU RTQEGUQU .QU CEVQTGU FG NC TGKPIGPKGTÈC FGDGP UGT ECRCEGU FG FGUGORGÃŒCT O¶U FG WP TQN x 'U GPGOKIC FG NC GURGEKCNK\CEKÃŽP 'U OWNVKGURGEKCNK\CEKÃŽP IGPGTCNKUVC .C TGKPIGPKGTÈC GU CPVK GURGEKCNK\CEKÃŽP .C GURGEKCNKFCF VKGPG XKTVWFGU RGTQ UW

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x 0Q JC[ WP OQFGNQ FG TGKPIGPKGTÈC 0Q JC[ WP RNCP RTGGUVCDNGEKFQ 'N OQFGNQ GU SWG PQ JC[ OQFGNQ %CFC SWKGP VKGPG SWG JCEGT UW RTQRKQ RTQ[GEVQ FG TGKPIGPKGTÈC [ GU KORQTVCPVG TGEWTTKT C CUGUQTÈCU Q EQPUWNVQTÈC GZVGTPC .C KPUVKVWEKÃŽP CXCP\C RCTVG FGN RTQEGUQ FG TGKPIGPKGTÈC [ RCTVG FGDGT¶ EQPVCT EQP UWRGTXK\CEKÃŽP GZVGTPC RQTSWG FG NQ EQPVTCTKQ GZKUVG GN TKGUIQ FG ECGT GP NC CWVQEQORNCEGPEKC GP GN CWVQGPICÃŒQ 5ÃŽNQ WPC CWFKVQTÈC GZVGTPC GXKVCT¶ SWG UG UKIC JCEKGPFQ NQ OKUOQ FG CPVGU EQP WP PQODTG PWGXQ x .Q O¶U KORQTVCPVG GU WP ECODKQ FG OGPVCNKFCF Q FG GPHQSWG /GVCPQKC 0Q UG FGDG RGPUCT GP VCTGCU CKUNCFCU UKPQ GP RTQEGUQU KPVGITCFQU 'U PGEGUCTKQ WP ECODKQ FG CEVKVWF EQORQTVCOKGPVQ NC HQTOC FG VTCDCLCT [ GUVCT FKURWGUVQ C NC KPEGTVKFWODTG RQT SWG UQNQ CUÈ UG GUVCT¶ RTGRCTCFQ RCTC TGCNK\CT WP RTQEGUQ FG TGKPIGPKGTÈC x 'P WP RTKOGT OQOGPVQ FGDG TGCNK\CTUG FG CTTKDC JCEKC CDCLQ &GDG UGT KPKEKCFQ RQT GN NÈFGT FG NC QTICPK\CEKÃŽP NÈFGT VTCPUHQTOCEKQPCN RQTSWG UK PQ JC[ XQNWPVCF [ FGEKUKÃŽP UK PQ UG ECPCNK\C RQFGT [ TGEWTUQU PQ RTQURGTCT¶

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'P GN RCÈU OWEJCU GORTGUCU RTKXCFCU JQ[ FÈC GZKVQUCU CUÈ EQOQ CNIWPCU GPVKFCFGU RÕDNKECU RCUCTQP RQT WP RTQEGUQ FG TGKPIGPKGTÈC [ JQ[ GP FÈC OWGUVTCP CXCPEGU UKIPKHKECVKXQU GP VÃTOKPQU FG OQFGTPK\CEKÎP KORNGOGPVCEKÎP FG UGTXKEKQU OQFGTPQU EWNVWTC QTICPK\CEKQPCN [ GORNGCFQU OQVKXCFQU 2CUQU RCTC JCEG T WP RTQEGUQ FG TGKPIGPKGTÈC

2CTC JCEGT WP RTQEGUQ FG TGKPIGPKGTÈC GU PGEGUCTKQ TGEQTTGT WPC UGTKG FG GVCRCU RCTC QDVGPGT WP TGUWNVCFQ QRVKOQ GP RTKOGT NWICT FGDG JCDGT WPC PGEGUKFCF FG NC QTICPK\CEKÎP [ GN NÈFGT FG ÃUVC FGDG GUVCT VQVCNOGPVG EQORTQOGVKFQ [ FKURWGUVQ C KPXGTVKT GP GUVG RTQEGUQ PQ UQNQ VKGORQ TGEWTUQU JWOCPQU UKPQ KPXGTUKÎP .QU RCUQU C UGIWKT RCTC WP RTQEGUQ FG TGKPIGPKGTÈC UQP +FGPVKHKECEKÎP FG RTQEGUQU

.C KPUVKVWEKÃŽP VKGPG SWG KFGPVKHKECT EW¶NGU UGT¶P NQU RTQEGUQU SWG ETW\CP C VTCXÃU FG NCU FKHGTGPVGU HWPEKQPGU FG NC QTICPK\CEKÃŽP [ SWG HQTOCP RCTVG RTKPEKRCN [ D¶UKEC FG NC QTICPK\CEKÃŽP 2CTC EQPQEGT NQU RTQEGUQU RTKOGTQ UG FGDG TGHNGLCT EÃŽOQ EKTEWNC GN VTCDCLQ GPVTG NCU WPKFCFGU FG NC QTICPK\CEKÃŽP

5GNGEEKÃŽP FG RTQEGUQ U ENCXG

0Q GU RQUKDNG TGFKUGÃŒCT VQFQ GN EQPLWPVQ FG RTQEGUQU UKOWNV¶PGCOGPVG RQT NQ VCPVQ FGDGOQU TGCNK\CT WPC UGNGEEKÃŽP FG NQU OKUOQU RCTC FGVGTOKPCT EW¶NGU UGT¶P TGFKUGÃŒCFQU [ GP SWÃ QTFGP 5G FGDG CRNKECT ETKVGTKQU EQOQ GN GUVCFQ GP SWG UG GPEWGPVTCP NQU RTQEGUQU NC KORQTVCPEKC FGN RTQEGUQ FG CEWGTFQ C NQU RNCPGU KPUVKVWEKQPCNGU [ EQPUKFGTCT NQU HCEVQTGU SWG FGVGTOKPCP NC RTQDCDKNKFCF FG SWG VGPIC ÃZKVQ WP GUHWGT\Q RCTVKEWNCT FG TGKPIGPKGTÈC

%QPUVKVWKT GN GSWKRQ JWOCPQ

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x .ÈFGT GU GN O¶ZKOQ TGURQPUCDNG FG NNGXCT C DWGP HKP NC TGKPIGPKGTÈC GU SWKGP KORWNUC C NC QTICPK\CEKÃŽP C SWG CUWOC NC PWGXC GUVTWEVWTC RQT RTQEGUQU 'N RCRGN RTKPEKRCN FGN NÈFGT GU CEVWCT EQOQ XKUKQPCTKQ [ OQVKXCFQT GU SWKGP KFGC [ GZRQPG GN VKRQ FG QTICPK\CEKÃŽP SWG FGUGC ETGCT [ NC EQOWPKEC C VQFQ GN RGTUQPCN NC OKUKÃŽP FG NC GORTGUC [ UW RTQRÃŽUKVQ 'N NÈFGT PQ FGDG QDNKICT C PCFKG C TGCNK\CT ECODKQU SWG PQ SWKGTG JCEGT VKGPG SWG RTGUGPVCT WP RTQ[GEVQ [ RGTUWCFKT C NC IGPVG FG SWG FGDG VQOCT RCTVG GP GN GUHWGT\Q FG OQFQ SWG RQT UW RTQRKC XQNWPVCF CEGRVG NCU EQPUGEWGPEKCU FGN ECODKQ x &KTGEVQT FGN RTQEGUQ NC KPUVKVWEKÃŽP RWGFG VGPGT XCTKQU RTQEGUQU D¶UKEQU C TGFKUGÃŒCT .QU FKTGEVQTGU UQP NQU TGURQPUCDNGU FG CNECP\CT NCU OGVCU RTGXKUVCU RCTC GN RTQEGUQ [ FG EQQTFKPCT GN GUHWGT\Q C TGCNK\CT RQT NCU RGTUQPCU FGN GSWKRQ FG TGKPIGPKGTÈC x 'SWKRQ FG TGKPIGPKGTÈC GU GN ITWRQ FG RGTUQPCU CUKIPCFCU C WP RTQEGUQ GURGEÈHKEQ C TGFKUGÃŒCT 5QP TGURQPUCDNGU EQNGEVKXCOGPVG FGN TGUWNVCFQ HKPCN EQORCTVGP EQP UWU EQNGICU FG GSWKRQ NC TGURQPUCDKNKFCF EQPLWPVC FGN TGPFKOKGPVQ FGN RTQEGUQ VQVCN PQ UÃŽNQ FG WPC RGSWGÃŒC RCTVG FG ÃN

x %QOKVÃ FG FKTGEEKÃŽP EQPUVKVWKFQ RQT FKTGEVKXQU TGURQPUCDNGU FG NCU ¶TGCU CHGEVCFCU 5G GPECTIC FG FGUCTTQNNCT NC GUVTCVGIKC INQDCN [ FGN UGIWKOKGPVQ FG NQU RNCPGU FG TGKPIGPKGTÈC

x 4GURQPUCDNG FG TGKPIGPKGTÈC UG VTCVC FG WPC RGTUQPC GZRGTVC RWGFG UGT WP EQPUWNVQT GZVGTPQ SWG FGDG RTQRQTEKQPCT NCU VÃEPKECU G KPUVTWOGPVQU PGEGUCTKQU RCTC CRQ[CT NC KORNCPVCEKÎP FGN RTQEGUQ FG TGKPIGPKGTÈC

'N NÈFGT CFGO¶U FG KPEQTRQTCT NC XKUKÃŽP [ FKTKIKT GN ITCP GUHWGT\Q C FGUCTTQNNCT RQT NC QTICPK\CEKÃŽP GU GN SWG FGDG UGNGEEKQPCT C NQU FKTGEVQTGU FG RTQEGUQ 'UVQU C UW XG\ UQP NQU GPECTICFQU FG EQPUVKVWKT [ FKTKIKT NQU EQTTGURQPFKGPVGU GSWKRQU FG TGKPIGPKGTÈC 2QT UW RCTVG NC FKTGEEKÃŽP [ UGIWKOKGPVQ INQDCN FG NC KPUVKVWEKÃŽP EQTTGURQPFGT¶ CN EQOKVÃ FG FKTGEEKÃŽP 6QFQU GUVG ITWRQ FGDG EQPQEGT GN RTQEGUQ CEVWCN GPVGPFGTNQ RCTC FKUGÃŒCTNQ FG PWGXQ

0WGXQ FKUGÃŒQ

'N QDLGVQ FG NC TGKPIGPKGTÈC GU NC VTCPUHQTOCEKÃŽP FG NQU RTQEGUQU CEVWCNGU NQU ECODKQU C GHGEVWCT TGRGTEWVGP CFGO¶U FG GP NC QTICPK\CEKÃŽP [ HNWLQ FGN VTCDCLQ GP NC HQTOCEKÃŽP [ OQVKXCEKÃŽP FGN RGTUQPCN GP NC EWNVWTC FG NC GORTGUC GP NC GUVTWEVWTC QTICPK\CVKXC [ GP NCU TGNCEKQPGU EQP NQU WUWCTKQU 'N PWGXQ FKUGÃŒQ EQPUKUVKT¶ GP x 4GFKUGÃŒCT NQU RTQEGUQU ENCXGU CRQ[¶PFQUG GP NCU KPPQXCEKQPGU VGEPQNÃŽIKECU RTKPEKRCNOGPVG KPHQTO¶VKECU 5G FGDGP CRTQXGEJCT NCU +PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

XGPVCLCU SWG RWGFGP CRQTVCT NQU UKUVGOCU FG KPHQTOCEKÃŽP RCTC EQPUGIWKT NC O¶ZKOC GHKEKGPEKC [ QRVKOK\CTGOQU GN CRTQXGEJCOKGPVQ FG JGTTCOKGPVCU EQOQ NCU DCUGU FG FCVQU EQORCTVKFCU NQU UKUVGOCU GZRGTVQU Q NCU TGFGU ECRCEGU FG UKVWCT NC KPHQTOCEKÃŽP GP GN VKGORQ [ NWICT RTGEKUQ

x 4GQTICPK\CT GN VTCDCLQ WVKNK\CPFQ GSWKRQU OWNVKFKUEKRNKPCTKQU 5G TGEQPUKFGTCT¶P CURGEVQU D¶UKEQU FG NC GUVTWEVWTC QTICPK\CVKXC NC GUVTWEVWTC DCUCFC GP FGRCTVCOGPVQU HWPEKQPCNGU FGLC FG VGPGT UGPVKFQ RWGUVQ SWG GN VTCDCLQ UG QTICPK\C CVGPFKGPFQ C NQU FKUVKPVQU RTQEGUQU 'UVQU RTQEGUQU UGT¶P NNGXCFQU C ECDQ FGUFG GN RTKPEKRKQ JCUVC GN HKP RQT GN GSWKRQ FG VTCDCLQ EQTTGURQPFKGPVG 7PC FG NCU VÃEPKECU SWG UG WUCP RCTC JCEGT NC TGKPIGPKGTÈC GU GN $GPEJOCTM $'0%*/#4-

'U WP EQPEGRVQ DCUVCPVG FKHWPFKFQ RGTQ GU O¶ WUCFQ GP GN UGEVQT RTKXCFQ VCODKÃP RWGFG UGT WUCFQ GP GN UGEVQT RÕDNKEQ [C SWG GUVG RTQEGUQ UKUVGO¶VKEQ [ EQPVKPWQ PQU RGTOKVG GXCNWCT NQU RTQFWEVQU UGTXKEKQU [ RTQEGUQU FG VTCDCLQ FG NCU QTICPK\CEKQPGU SWG UQP TGEQPQEKFCU EQOQ TGRTGUGPVCPVGU FG NCU OGLQTGU RT¶EVKECU EQP GN RTQRÃŽUKVQ FG TGCNK\CT OGLQTCU GP WPC QTICPK\CEKÃŽP 7PC FG NCU TGEQOGPFCEKQPGU EWCPFQ UG FGEKFG JCEGT $GPEJOCTM GU SWG UG FGDG EQPQEGT ENCTCOGPVG NQU RTQEGUQU WP FGUEQPQEKOKGPVQ PQ RQUKDKNKVCT¶ NC KORNGOGPVCEKÃŽP FG ECODKQU UWUVCPEKCNGU 2CTC SWG JCEGT $GPEJOCTM

x 2CTC KFGPVKHKECT PWGUVTC EQORGVKVKXKFCF [ FGDKNKFCFGU TGNCVKXCU

x 2CTC FGUCTTQNNCT WP EQPQEKOKGPVQ FG NC PGEGUKFCF FG ECODKCT [ FG OGLQTCT

x 2CTC KFGPVKHKECT NCU OGLQTCU RT¶EVKECU FG QTICPK\CEKQPGU NKFGTGU [ EQORGVKVKXCU

x 2CTC FGUCTTQNNCT NQU CEGTECOKGPVQU XGTFCFGTCOGPVG ETGCVKXQU G KPPQXCFQTGU RCTC RTQEGUCT GN TGCLWUVG x 2CTC FGUCTTQNNCT NCU PWGXCU VÃEPKECU RCTC OGLQTCT ECNKFCF UGTXKEKQ [ GHKECEKC x 2CTC C[WFCT C ECODKCT NC EWNVWTC JCEKC NC OGLQTC FG RTQEGUQU

x 2CTC UCDGT SWG OGLQTCU UKIPKHKECVKXCU NNGXCT C ECDQ [ OGLQTCT PWGUVTQU UGTXKEKQU OCPVGPGT UCVKUHGEJQU C PWGUVTQU WUWCTKQU 'LGORNQ 5G RWGFG CRNKECT RCTC FGUCTTQNNCT WP PWGXQ CRNKECVKXQ KORNGOGPVCT WP PWGXQ RTQEGUQ Q EWCPFQ UG SWKGTG KORNGOGPVCT WP UGTXKEKQ GP NÈPGC RTQDCDNGOGPVG UG VTCVCT¶ FG KFGPVKHKECT WPC QTICPK\CEKÃŽP Q XCTKCU EQP GZRGTKGPEKCU UKOKNCTGU [ GZKVQUCU

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

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x (GTP¶PFG\ ( % P.C 4GKPIGPKGTÈC EQOQ TGURWGUVC C NC INQDCNK\CEKÎP FG NC GEQPQOÈCQ %QQRGTU CPF .[DTCPF x ,GCPPGV , Q4GGPIKPGGTKPI CNIQ O¶U SWG TGGUVTWEVWTCT Q TGQTICPK\CTQ %CRKVCN JWOCPQ 0Q 5GRV x .CTIQ # % Q/¶U CNN¶ FGN TGFKUGÌQ FG RTQEGUQUQ *CTXCTF &GWUVQ$WUKPGUU 4GXKGY

x &GXGPRQTV 6 ,CTXGPRCC 5 . [ $GGTU / % P /GLQTC FG NQU RTQEGUQU FGN VTCDCLQ FGN EQPQEKOKGPVQQ *CTXCTF &GWUVQ $WUKPGUU 4GXKGY x 5RGPUGT . / P4GGPIGPGGTKPI JWOCP TGUQWTEGUQ ,QJP 9KNG[ UQPU x 'FKVQTKCN Q 4G GPIKPGGTKPI TGXKGYGFQ 6JG GEQPQOKUV LWN[

x )TCPV 4 / P6JG TGUQWTUG DCUGF 6JGQT[ QH %QORGVKVKXG #FXCPVCIG +ORNKECVKQPU HQT 5VTCVGI[ (QTOWNCVKQPQ %CNKHQTPKC /CPCIGOGPV 4GXKGY RTKOCXGTC RR x *CTCTK 1 P 2QT SWÃ OWTKÎ NC 4GKPIGPKGTÈC!Q *CTXCTF &GWUVQ $WUKPGUU TGXKGY OCT\Q CDTKN RR x 3WKPP , $ +PVGNNKIGPV GPVGTRTKEG 0; 6JG (TGG 2TGUU

x 4QEJCTV , ( %JKGH 'ZGEWVKXG FGHKPG VJGKT QYP FCVC PGGFU *CTXCGTF $WUKPGUU 4GXKGY 8QN PÕO

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

)WÈC FG DWGPCU RT¶EVKECU FG NQU )GTGPVGU FG 5KUVGOCU

x &[GT 9 9C[PG 6WU <QPCU 'TTÎPGCU 6ÃEPKECU CWFCEGU RGTQ UGPEKNNCU RCTC FQOKPCT NQU GUSWGOCU GTTÎPGQU FG VW EQPFWEVC 'F )TKLCNDQ /ÃZKEQ

x )QNGOCP &CPKGN .C +PVGNKIGPEKC 'OQEKQPCN 2QT SWÃ GU O¶U KORQTVCPVG SWG GN EQEKGPVG KPVGNGEVWCN 'F ,CXKGT 8GTICTC 'FKVQT C 4GKORTGUKÃŽP /ÃZKEQ

x *COOGT /KEJCGN %JCOR[ ,COGU 4GKPIGPKGTÈC 1NXKFG NQ SWG WUVGF UCDG UQDTG EÃŽOQ FGDG HWPEKQPCT WPC GORTGUC b%CUK VQFQ GUV¶ GTTCFQ 'F )TWRQ 'FKVQTKCN 0QTOC C TGKORTGUKÃŽP PQXKGODTG %QNQODKC

+PUVKVWVQ 0CEKQPCN FG 'UVCFÈUVKEC G +PHQTO¶VKEC

3b}TYd_c 7 7ee QQ TTUU RReeUU^^QQcc ``bbvvSSddYYSSQQcc TTUU\\ 7 7UUbbUU^^ddUU TTUU CCYYccddUU]]QQcc &+4'%%+10 ; 572'48+5+10

&KTGEEKÎP 6ÃEPKEC FG 0QTOCVKXKFCF [ 2TQOQEKÎP &KTGEVQT 6ÃEPKEQ

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