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CCI Credit Management Limited
Best International Debt Collection Agency – UK
CCI Credit Management Ltd Contact: Roger McCloud Company: Iron Tax, Accounting and Financial Solutions Telephone: 918 302 1040 Contact Email: client.relations@ironafs.com
Company: CCI Credit Management Ltd Name: Carl Hackman Address: CCICM Unit 1, Snowdonia Business Park, Porthmadog, LL48 6LD, United Kingdom. Telephone: +44 (0) 1766 772288. Web Address: www.ccicm.com
CCI Credit Management Limited (CCICM) is the world’s leading international debt recovery agency. Company director Carl Hackman provides us with a fascinating insight into the firm and the extensive range of services it provides.
Where It Counts
CCICM remains at the forefront of UK and international commercial and consumer collections after 35 years serving clients including multi-nationals, lenders, governments and their departments, major health, social care and Higher Education bodies, public utilities, and many SMB/Es. Carl shares an insight into the specialist knowledge, expertise and global reach from which all its clients benefit.
Internationally, CCICM offers a full-service solution, including litigation support. It has worked in partnership with major, global trade credit insurers for many years, so knows this work is rarely straightforward. Its solutions range from financial re-structuring, charges over property, expert reports, negotiated settlements, or litigation funding - all on a no-win no-fee basis with a unique pricing structure. Carl believes this is important to clients, as it ensures Based in Broken Arrow, Oklahoma, it’s surprising that IRON Tax istransparency one of theandfew firms that specialises in “Here at CCICM, we specialise in managing highprevents any hidden fees. new field of cannabis accounting. We caught up with CEO Roger McCloud to find out more. value, international, commercial accounts (litigating “Clients can pursue legal claims globally using where necessary), as well as recovering consumer CCICM’s litigation service. We manage their whole debts,says bothRoger in theMcCloud. UK and 130 other y leadership style domestic is visionary,’ case, from issue through to enforcement, maintaining countries. the highest-quality ‘I see where we want to be All andclients make receive the appropriate service globally and Decisive. we are frequently moves to get there.’ Clear. Simple. These selected a positive dialogue to substantially increase recovery ratios. For high-value cases, we as a provider because we are both effective and are the attributes that define how Roger operates. Starting out in can arrange no-win no-fee, prereputational risk. Many organisations the industry when he was 18, present means zero that Roger has worked hard funded Litigation Funding. Our CCICM as ansix extension theirfive credit control for what he has. Now running use a business with offices of over senior in-house legal counsel Gillian function. Frequently, askto usbroaden to use a ‘soft touch’ states and operating in several markets, Roger hasthey begun (pictured) manages such corporate bringthe the outstanding accounts up to date, his horizons. Looking forward, and he’ssimply chosen arena of cannabis cases, especially insolvency, rewhile enabling the trading relationship to continue as accounting to make his name. structure, and turnaround. normal.”
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“My knowledge, I have had to work for. I grab every leadership book I can, every training material I can. I will grab everything I can to make my success come true.’ This ethos of education and It isn’t out of place with what Roger has been doing for the past few “Our clientsinformation truly appreciate our pricingpervades model around “As we understand that every client is an individual gathering years. In his own words, a lot with of his work has been ‘helping small the world as well as our highly-competitive rates. unique requirements, CCICM offers a bespoke to large businesses grow’, withservice payroll tailored services, financialneeds. the There are company no set-up fees and structure.” rates are agreed in to extensive clients’ individual Our entire
services and individual tax services things. Whatrecovery he advance. As a result, we always offer the best valueclientsamongst enjoy theother highest possible ratios offers a company or individual isdue a choice of seasoned professionals, Bringing on the right people sounds straight-forward, for-money solution, which is particularly important inbut actually to our flexible approach, coupled with specialist which have 25 years’ experience on precisely situations. requires acollections.” great deal of thought on Roger’s part. Each member of teams of expert these collectors, negotiators and litigators. the team at IRON Tax are required to complete at least 100 hours of Clients also benefit from CCICM being the founder, A major part of his role as CEOowner, is in ‘maintaining of member the CEUs year tovalue workfor for money the firm. to make a culture in is Determined important, exceptional operator, and awareness exclusive UK of theper While competitive market landscape, expansion opportunities, [and] (ICE) industry company that is positive and upbeat, says that client care is also crucial for any he successful firm‘this in has been International Credit Exchange - the his world’s developments’. In an ever-changing the fieldnetwork a huge move forward,sector. that we a great suchasa we service-orientated Carlcreate discusses howculture that leading, political largest, landscape, and most compliant of focus works with staff to ensure they are always collectionoverlooked. agencies.” While becoming of cannabis accounting is surprisingly has great CCICM family values anditsrespects our staff.’ The consequences willing are and aable to offer clients increasingly legalised across the USA, very few firms are willing or of this decision team that their is loyal andsupport. willing to do anything for Offering a globalbusiness reach is continues a key part to of what sets able to tackle this new issue. ‘As the cannabis their company and their customers. The desire to create something “Our general approach to client service is to CCICM apart from its competitors, and Carl is keen grow throughout the US, IRON Tax plans to grow and expand to meet bespoke for each client requires that level ofsimple: commitment. ‘Our that everyone is served the approach way we would outline known how ICEwhat benefits clients everywhere. the needs of the market.’ It isn’t to entirely the needs of the Firm takesensure a customer-oriented modern to accounting want and expect to be treated ourselves. From market are yet, because it’s so fresh. Some commentators suspect by creating authentic and tailored services that fit the needs of all a client needs localbillion expertise, CCICM to managers and delight administrators, the whole in creating something that that the legal cannabis industry“Wherever will be generating over $20 in our clients’directors, states Roger, and this can deliver an unrivalled ability to trace andmatches collect each company culture centres has on led excellence. CCICM specific customer to loyalty from them too. revenue by 2021. worldwide. Our ICE network has 3,000 people in constantly reinforces excellence through knowledge It’s a major factor in the growth of the business that Roger tries to 90 partner offices and in 130 countries. Clients are and experience transfer, on-the-job and external This exponential growth, with new governing laws that vary state by encourage as CEO. Roger cites investing in his staff as one of the key assured the ICE solution is always the best available training, accreditation, and communications. We are state cannot be ignored by the profession, and accountants will need things that has made IRON Tax what it is today. It seems set to the in each country. Our network is comprised exclusively Investors In People award winners.” to grasp the branch with both hands, as opposed to letting potential sort of investment that continues to pay off as time goes on. As Roger of the largest and most highly-regarded agencies. clients slip through the net. It’sEach an exciting andcompliance Roger is standards says, ‘Our Both baseCCICM of talented helped for lead to the success and individuals ICE are alsohas renowned asset works tonew the field, highest aware of the wariness surrounding it centralised within the IT accounting industry. collections and growthsearches, that we are currently and experiencing, and will UK help continue investigations recovery; in-house from a platform. Early-stage ‘Very few firms have stepped are up made to face of taking to move forward, expandtracing; our client international andbase, 24/7 reach online untapped account markets, fromthe our challenge award-winning, multi-lingual, call usand on cannabis clients – this putscentre IRONinTax in the and become a dominant force in the industry.’ ” distinct advantage management. the UK. of being among the first and few solutions for businesses with an aggressive growth model and market.’ This aggressive growth model ‘The biggest thing to my success is not giving up and using the involves the expansion of the business from its six sites over five tools that I was given to grow my knowledge,’ says Roger. Over his states to International all fifty overFinance the next two years. It’s part of the long-term years within the accountancy industry, there must have been several 6 Acquisition International - 2018 Awards vision that Roger has been developing, using all those years of work moments where he wanted to give up. Fortunately, he overcame at other companies as a way to build up his experience to a level those struggles and carried on. Currently, he is assisted in leadership where we can achieve his dream to make his company a leading light of IRON Tax, by COO Donovan Ewing, and CFO Cheri Jones. in the industry. ‘Since its inception, the goal has been clear even when This splitting of the workloads allows the firm to have a solid and the path has not. Bringing on the right people into the business has sustainable company structure where Roger can take stock of the helped to make that path clear.’ broader picture, while they handle other areas of the firm.
Clients’ data and reputation are safe with CCICM because the firm never compromises on quality. Data systems are fully-secure and in accordance with ISO 27001 and the UK Cyber Essentials Scheme to prevent hacking, while the quality management system is ISO 9001:2015 approved. “We subscribe to all of the highest compliance bestpractice standards and our compliance officer Leanne (pictured) ensures we deliver these worldwide,” Carl adds.
“Ultimately, at CCICM we are pragmatists, so we create what the market actually requires, rather than following the ‘build it and they will come’ school of business. Currently, we are focussing heavily on innovative solutions for the high-value, international, commercial sector. Historically, law firms have dominated this space, but we are seeing an increased appetite for using non-adversarial solutions, some of which may include lawyers.”
Looking ahead, CCICM is keen to continue eschewing the traditional formulaic approach to debt collection that it sees elsewhere, in exchange for bespoke solutions to suit its clients. Carl outlines how the firm will strive to improve its philosophy,
Carl explains the reasons for CCICM & ICE’s success. “We have enjoyed double-digit growth for the past five years with over 16% achieved for the last 12 months. We wish there was a secret – however, we stick to the basics.
culture and practice as it aims for an even brighter future.
Fiercely dedicated to educating himself, Roger makes a point of continuing to learn and re-enforce what he knows. Despite being a success in the boardroom, he strives to complete over 200 hours of tax law CEUs. ‘I love tax and accounting,’ admits Roger. ‘This field has allowed me my growth.’ It’s a growth that doesn’t seem set to stop any time soon. Even now, he is finishing off a degree in Business Management with a focus on accounting. This is being completed at Mid-American Christian University, but he has attended others, including Indiana Bible College, Bryan University and Ashworth College. He searches for information with an aggressive zeal. ‘Nothing has been given to me,’ Roger says. ‘My knowledge, I have had to work for. I grab every leadership book I can, every training material I can. I will grab everything I can to make my success come true.’ This ethos of education and gathering information pervades the entire company structure. When asked what makes him an award-winning business leader, Roger answered ‘Hiring people who know more than me so I can learn from them.’ Passing down what we know seems key to the
“Firstly, we put our clients’ interests before our own and continue to offer the best value-for-money service available. That is reflected in repeat business, client retention, and recommendations. Secondly, we strive to innovate. Every year we invest in new services designed to increase the effectiveness of our global supply chain. Finally, we invest heavily in ensuring we remain the world’s most compliant international agency. “Of course, all of this costs, but that investment means we continue to enjoy growth and our marketleading position,” says Carl. In conclusion, Carl sums up CCICM’s approach. “Our approach is all about creating enough options to deliver the most effective strategy, so that we can further enhance our success over the years to come.”
success of the company. It has allowed for ambitious goals to be guided by experience. This December, he has been asked to give a TED Talk and to share the wisdom gathered over the years with a new audience. ‘We are human. There is no way possible we can know everything,’ Roger says, but I’m not sure that means he isn’t going to try. The work of IRON Tax is genuinely exciting, pushing into fresh accountancy territory that has yet to be tapped. In the years to come, IRON Tax will have the ability to serve people regardless of location, in addition to CFO level services as well as accounting and business consulting. It could very well push Roger to the next level, especially with the launch of his new book which focuses on Cannabis Taxation that will be published at beginning of 2020. With exciting plans for new and unexplored territory, it doesn’t seem like there’s anythingInternational to hold IRON TaxInternational back. It might seemAwards like a risk Acquisition - 2018 Finance 7 for an accountancy firm to investigate an area like cannabis accounting, but to Roger, it’s an opportunity to grow his business nationwide, and to become an industry leader.
Acquisition International - Issue 11 2019 13 12 Acquisition International - Issue 11 2019
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Not for Profit Accounting Firm of the Year 2019 - Wales Company: Andy Nash Accounting and Consultancy Name: Andy Nash Address: The Maltings, East Tyndall Street, Cardiff, CF24 5EA Telephone: 02920 351475 Web Address: www.andynashac.com
Andy Nash Accounting and Consultancy Andy Nash Accounting & Consultancy provides a high-quality, specialised accounting and financial consultancy service to small and medium sized not for profit entities, focusing particularly on those providing services around poverty alleviation and social justice. Founding Director Andy Nash tells us more about the firm and the vital work it undertakes in this market.
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ince its inception in 2016, Andy Nash Accounting & Consultancy has been cementing its reputation as a dedicated not-forprofit accountancy specialist with the industry knowledge and experience to support its wide range of clients across the sector. Andy discusses the firm’s specialist focus in more detail and outlines how this benefits the firm’s valued clients.
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“Focusing only on not for profit entities means that at Andy Nash Accounting and Consultancy we understand the sector, and any staff or consultants we use must have a similar focus on the sector, as we believe this is essential to enable us to provide the high-level quality that all our clients deserve.
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“Unlike other accountancy firms not specialised in this sector, we see our clients as far more than just an important asset - they are part of the family. We want to get to know them and find out how their organisation works. The better we know our client, the better job we can do. As a result, each contract is tailored to the client, ensuring that it meets their needs at a price they can afford.” Having held senior management and trustee roles in various charities, Andy has personal experience of the not-for-profit space and understands the sector and the unique challenges facing his clients. As such, he understands the importance of his firm remaining ahead of market developments. He explores how the company achieves this and provides its clients with industry-leading insight, information and advice that cannot be found elsewhere.
“The better we know our client, the better job we can do. As a result, each contract is tailored to the client, ensuring that it meets their needs at a price they can afford.” “In today’s accountancy market, tax for charities is a complex topic, and one which is often overlooked. By specialising and only working in this sector we know it inside out and are able to see issues before they arise, something many in the sector don’t understand. We take a proactive approach and set up systems which ensure charities know in advance if new activities, especially on an income generation front, are going to result in the charity falling on the wrong side of VAT or corporation tax regulations. “As part of our focus on providing our clients with expert support and service, we work hard to remain at the forefront of emerging market developments. With ongoing changes to the charity SORP and other regulations we are constantly exploring the latest regulations to ensure
that our information is always ahead of the curve. In fact, we are so ahead of market developments we are used by organisations such as the Small Charities Coalition to provide governance and finance training to their partner charities nationwide. This is testimony to our unique industry insight, which is what makes Andy Nash Accounting and Consultancy so invaluable to our clients.” As he looks to the future Andy foresees even greater success for Andy Nash Accounting and Consultancy, with the company keen to support an even wider array of charitable organisations and not-for-profits throughout 2019 and beyond. “Thanks to our specialist focus and vast industry expertise, Andy Nash Accounting and Consultancy is growing rapidly, and moving forward want to be the go to firm for small not for profits across Wales and the rest of the UK. Currently we are in the process of rolling out a full suite of products to support charities from donation management right through to the yearend accounts production, ensuring we can support clients through the whole financial journey. This development and others will ensure a bright and opportunity filled future for both our company and, most importantly, our valued clients.”
Acquisition International - Accounting, Audit & Tax 2019 5
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Asamai Consulting Ltd Accountant of the Year 2019 & Award for Excellence in Business Advisory Services - East Midlands Asamai Consulting Ltd is a dedicated team of accountants and business advisors working collaboratively with their clients to achieve success. As part of our overview of a selection of the winners from this year’s Accounting, Audit & Tax Awards we profile the firm to find out more.
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oasting a unique approach and over 30 years of experience in all areas of business and finance, Asamai Consulting is able to offer its valued clients a truly innovative service offering designed to meet their needs. These valued clients are spread all over the UK and ranges from self-employed through to partnerships and LTD companies of all types. Advances in technology through modern infrastructure-based accounting and efficient communication have enabled Asamai Consulting to support clients further afield and provide them with the firm’s award-winning service offering.
“...Asamai Consulting’s advisors are always up-to-date with new business, tax and financial legislation and work to provide their clients with invaluable advice and spot opportunities to save them money.”
Company: Asamai Consulting Ltd Contact: Chris Jarjou Website: asamaiconsulting.com
With a vibrant and enthusiastic team, Asamai Consulting takes great pride in offers a friendly, reliable and swift service, and strive to provide value for money at all times. Every member of the team seeks opportunities for their clients and offers realistic hands-on advice and support to help clients cope with today’s business market. The quality of the firm’s services and its technical capabilities is supported by qualifications and experience, and has been acknowledged by recognised accreditations. As such, Asamai Consulting is able to offer a completely confidential, bespoke service, at a reasonable cost. As part of their drive towards continual excellence, Asamai Consulting’s advisors are always up-to-date with new business, tax and financial legislation and work to provide their clients with invaluable advice and spot opportunities to save them money. Overall, Asamai Consulting has achieved incredible success since its inception, and looking ahead the firm will continue to strive towards excellence for every client it has the pleasure of supporting.
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