CV January 2018

January 2018

An Education That Constructs Generations

Barrett McBride & Associates

Acting in the education market for more than 20 years, the UNINTER Group, based in Curitiba (PR), offers several products and services, most of them focused on the educational segment. We profile the firm in order to find out about its ongoing success and the services it offers.

Perfecting Home Care to Create Better LivesPreferred Home Health Care & Nursing Services

John Lewis Partnership The Insurance Partnership Financial Services Limited

Environmentally Quality, Cost and Delivery Friendly Material

Adnan Kelana Haryanto & Hermanto Lawyers

Editor’s Note

, Welcome to the first edition of Corporate Vision this year, your source for the latest news and innovative features from across the globe.

In recent news, a new corporate supply chain finance platform recently launched. The platform aims to improve credit management and provide additional transparency, security and flexibility for banks and their corporate customers.

Kickstarting this years’ first issue, we met small to medium sized law firm, Law Firm Zavrsek LLC who provide their clients with a broad range of services.

Taking time to discuss more about the experienced firm is Managing Director, M.Sc. Roman Zavrsek who gives us an overview of this insightful and award-winning law firm.

Continuing the theme of success and innovative ways, we profile the UK’s leading Wellbeing Coach training academy, Raw Horizons. We take a look at the firm’s inventive techniques as well as what makes the academy so successful.

Lastly, ENGIE is a global energy player, as well as an expert operator in the business of electricity, natural gas and energy services. Recently, we sat down with Nicole Iseppi as we looked to find out a bit more about her own accomplishments and also those of the company.

Here at Corporate Vision Magazine, we hope that you enjoy reading this packed edition and we wish you all the best for 2018.

Jessica Daykin, Editor Phone: +44 (0) 203 725 6842 Email: jessica.daykin@ai-globalmedia.com Website: www.corp-vis.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them.

The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions.

Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.

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Contents

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4. News 6.

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Inspiring Coaches, Empowering People A Results Driven Approach Moulding Strategies and Solutions for Improved Business Performance Your Antidote to the Mundane!

Quality Coaching Aspects Quality, Cost and Delivery Leadership That Lives Beyond the Leader Unconventional Consulting The Landing Resort & Spa: Landing Top Accolades For Service A Secret You Need to Know About Your Trade Fair Specialist for Your Live Communication!

Special Products for Special People Putting Xenergie Into Corporate Consulting Getting the Right Results Providing Perfection Through Partnership

29. Corporate Excellence Awards 30. Eradicating Poverty in Africa

Through Profits.

34. An Education That Constructs Generations 38. Demonstrating Safety and Performance 39. Sailing to an Exciting Destination 40. Environmentally Friendly Material 42. Expertise in Health Benefits 43. Experience and Quality on

a Global Scale 44. Eleanor Beaton & Company: Leading

the Way for Women in Business 46. Perfecting Home Care to Create

Better Lives 48. A Sustainable Source of Aggregate 49. Employee Engagement Expertise + Talent Technology 50. Winners Directories

CORPORATE VISION / January 2018 3

NEWS

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Latest Jobs Data: Contractor Demand Stumbles As Employers Lock In Talent Professional recruitment firms reported that overall vacancy numbers for contract roles dipped by 9% in November 2017, while demand for permanent professionals remained largely stable, increasing by 0.4% year-on-year, according to new survey data from the Association of Professional Staffing Companies (APSCo).

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NEWS

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New Corporate Supply Chain Finance Platform To Improve Credit Management APSCo’s data, which focuses on professional recruitment, reveals that demand for contractors decreased across every one of the trade association’s core sector groups. Vacancies within engineering, for example, slipped by just 2%, while demand within IT, finance and marketing fell more significantly (by 9%, 9% and 24% respectively).

Permanent placements up While new openings for permanent roles increased by just 0.4% in November 2017, the number of professionals placed that month increased by 7% yearon-year. Much of this strength can be attributed to the finance and engineering sectors (where placements increased by 19% and 6% respectively).

This data coincides with reports that professional talent is becoming scarcer as a result of Britain’s decision to leave the EU, and suggests that employers are locking in the skills they need as a result.

Fewer contractors out The overall number of contractors out on assignment, meanwhile, dipped by 11% during the same period. This can largely be attributed to a 33% year-on-year fall in IT professionals working on a contract basis during this time.

Despite this overall dip, the number of contractors out on assignment within engineering and finance increased year-onyear in November 2017 (by 9% and 2% respectively).

APSCo’s data reflects the 64,000 decrease in full-time self-employment as reported by the Office for National Statistics in December 2017.

Average salaries stable APSCo’s figures also reveal that median salaries across all professional sectors remain largely stable, decreasing by 0.9% year-on-year. This figure is characterised by notable fluctuations in terms of sector, with financial services and engineering, for example, recording uplifts of 3.4% and 1.5% respectively.

Ann Swain, Chief Executive of APSCo comments on the findings.

“This time last year, we reported that permanent vacancies were flat-lining amid uncertainty around Brexit. However, today it seems that employers are more concerned about an exodus of talent than a demise in demand, as was previously feared.”

“As a result, businesses are moving away from the contingent workers that they leaned on in times of greater uncertainty and locking in the talent they need to thrive in 2018.”

Adam Pode for Staffing Industry Analysts, adding his input.

“Faced with a very uncertain world next year, companies are trying to ensure they have the talent they need by concentrating on perm placement.”

A new corporate supply chain finance platform launches today, which aims to improve credit management and provide additional transparency, security and flexibility for banks and their corporate customers.

The new platform is called Monimove, and aims to enable banks to create new revenues and be able to track approved funds, optimising their liquidity management in a transparent way, through an online portal. This aims to reduce commercial and industrial credit risk as well as associated costs. The new platform hopes to enable lower insurance premiums and reduce bad debt on loans.

The portal enables banks to efficiently validate a client’s credit utilisation against their project and expense plans. Its reporting capabilities allow banks and their clients to make more informed decisions, whilst mitigating risk. It also negates the need for banks to get involved in client-supplier relations.

Monimove allows banks to increase their revenues from existing loans and grow their client base, whilst gaining deeper insights over time by accessing data drawn from previous projects.

The new platform aims to provide banks with the reassurance that materials, services and labour committed to a project are fulfilled on time and as promised. The initial proposals are captured in user agreement drafts, which banks can customise for each territory.

The portal has integrated steps for suppliers to upload documents and clients to authenticate the delivery and quality of goods received electronically. Banks are independent

of this process until payment is needed. Monimove’s level of transparency also offers the bank the appropriate intervention points in the project to review how credit is being used.

Monimove operates globally, with offices in China, the USA and the EU. The portal can operate from the bank’s server, or from a secure cloud environment, and all data is encrypted. Even Monimove itself will have no access to the secure data.

David Allen, Chief Operations Officer at Monimove, commented: “Monimove was founded to empower banks to approach credit differently. We recognise the difficulty of the integrity of manual processes. As with all other parts of the operations of banks, automation has done two things: increased the integrity of the process and brought down overheads. This new method of credit utilisation puts banks in the position where they can generate considerable new revenue.

Monimove ensures that all parties in the process are dealt with effectively and efficiently, and that smaller companies can compete on the same footing as larger corporates.”

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Inspiring Coaches, Empowering People Raw Horizons Academy is the UK’s leading Wellbeing Coach training academy. We profile the firm and its inventive techniques as we take a look at what makes the academy so successful.

Established by Dr Claire Maguire, Raw Horizons provides residential courses to train students as life coaches specialising in holistic wellbeing, stress management and personal potential. Accredited by the Association for Coaching, these programmes are for small exclusive groups of eight students per course.

The five-night residential course provides the tools, techniques and support to enable students to start coaching immediately and to build business rapidly. Developed and taught personally by Dr Maguire herself, the small groups ensure that students receive her full attention, expertise and encouragement.

Students include those working in the corporate arena who wish to add to their current qualifications, holistic practitioners who wish to complement their existing skills and individuals looking for a new rewarding career.

Placing an emphasis on Wellbeing Coaching, Raw Horizons specialises in training a small number of new life coaches of exceptional quality and integrity in the rapidly growing and exciting market of personal wellbeing.

Dr Maguire is leading by example, as she also runs her successful private life coaching practice plus renowned residential wellbeing retreat programmes at Raw Horizons Wellbeing Retreat.

She is passionate about wellbeing life coaching and the benefits that can be derived from it. Using methods and techniques that she herself used to regain her own self-confidence, re-set her goals and recreate a positive body image after her trauma with breast cancer, she developed her own in-depth proprietary programme for wellbeing coaching.

The Raw Horizons Wellbeing Coach Training Course is designed to give students the tools to both coach effectively and to build a successful business.

Along with learning about life coaching techniques and tools, there is practical coaching practice with fellow students during the course to give immediate experience in using these new skills.

As part of the course, the essential business aspects of setting up and running a coaching business are also covered. Plus, each student is automatically enrolled as a Student Member with the Association for Coaching.

Possessing a wealth of experience, Dr Maguire has trained and worked with outstanding world-class coaches to learn extensively about wellbeing and lifestyle, how the mind works and success. For her, learning never stops and she is always updating her knowledge and skill set to ensure her clients and students receive the best information available.

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To assist in providing the best instruction for Raw Horizons’ students, Dr Maguire shares the training with Andrea Maguire and Kay Turner.

Kay Turner not only trained as a Wellbeing Coach under Dr Maguire, but also facilitates the personal development programmes for Raw Horizons Retreats. This ensures she keeps her coaching experience current and practical. Mrs Turner’s extensive experience of teaching and the mindbody-spirit connection make her an exceptional wellbeing and spirituality coach. Through her background in theology, spirituality and psychology, her down-to-earth nature makes her a natural wellbeing teacher.

Andrea Maguire is integral in presenting the business-related modules. She has many years of working in private enterprise, from starting her own IT/website design business over 20 years ago to consulting for luxury brands. Her background as an engineer means she enjoys all the technical aspects.

Current studies show that every year mental ill-health costs UK business billions of pounds and millions of sick days are taken due to stress, anxiety and depression. However, recent research demonstrates that by improving the wellbeing of employees and individuals, their overall performance and productivity improve dramatically.

Although corporates and businesses are aware of this, it can be difficult to achieve budget and resources approval for a wellbeing initiative. The challenge for the wellbeing arena is to continue education, showing there is a path where there are mutual benefits for the organisation and its employees for implementing wellbeing schemes.

Fortunately, people are beginning to understand the importance of looking after their own wellbeing especially in relation to stress management, anxiety and personal growth. Recent surveys show that the global wellness industry is one of the fastest growing sectors with preventative medicine and mind-body wellness growing at over 20% over the past couple of years.

Ultimately, for Raw Horizons Academy, this is an ideal time to enter this exciting and expanding wellbeing arena. With Claire, Andrea and Kay at the helm, there is a lot to look forward to for the academy.

Contact: Andrea Maguire Contact Email: info@rawhorizons.com Address: Split Farthing Hall, Thirsk, North Yorkshire YO7 2AF, UK Phone: 01845 591 272 Website: https://academy. rawhorizons.co.uk

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A Results Driven Approach Featuring in 2017’s Coaching Top 50, Anita Wild is Managing Director of ADG and very much involved in working as a coach, mentor and trainer. Anita tells us about the success of herself and the company, outlining some of her previous experiences.

Established in 2000, ADG Transitions Ltd (ADG) develops coaches, managers and leaders. The quality of the work is assured as ADG is an Approved Chartered Management Institute Centre, a Coaching and Training Organisation of the Association for Coaching and a Licensed Centre of the Institute of Training and Occupational Learning (ITOL).

The ADG Team have worked together for many years and are all qualified and experienced managers, leaders and coaches with specialisms in a range of areas including HR, Psychology, NLP, Psychometrics, Mental Toughness, Team Role Analysis and Economics.

Their work spans many different sectors and organisations of all sizes. From developing a coaching culture in the Probation Service, to delivering train the trainer courses at Unilever UK, Anita outlines the firm’s focus.

“Here at ADG, we work with clients and customers to help them to understand themselves and others so that they can influence most effectively.”

Kickstarting her career in Coaching, Anita gained her first coaching experiences in 1992, at BNFL plc, coaching managers and staff during a ‘downsizing’ process. At the same time, she was working part time on her MSc in HRD at South Bank University

in London, and gained support for her role as OD Co-Ordinator from the excellent team who led the course and encouraged coaching and action learning development amongst the participants. A later coaching highlight was supporting Unilever UK to develop a team of coaches – the aim was to use out of the box thinking to create coaching excellence that would fast track major change in the organisation. This involved ADG in working with Liverpool Football Club as part of designing a programme to enable each coach to achieve their full potential.

ADG has always worked as partners with organisations to creatively help them to make a real difference, and to develop positive people and positive organisations.

There is much evidence that people who are happy at work are more productive, as Anita says: “ADG spend a lot of time, at the start of any work with a client, understanding their organisation.

We pride ourselves on the long-term relationships we have developed, and much of our work has been gained by referral from our customers - we have worked with some global organisations for over 20 years. We do believe that understanding an organisation, makes any intervention more liable to succeed. If you are coaching or training and understand the culture, it can help to improve the learning process.”

All of ADG’s work is underpinned with an Action Learning

Philosophy – learning through action and action through learning.

However, with any business it is important to try new things. So, for the ADG team 2017 has been all about experimenting, and testing.

This has included working with Global IT organisations in France, and Poland and different parts of the UK, learning about and developing people from all different cultures. Exploring different sectors and the extremely complex roles, that some leaders have, such as in mental health settings, has wonderfully challenged and tested the team’s coaching methods and skills. As ever, it is about innovating and creating new models if the old ones don’t work.

All of our learning will feedback into our coaching and courses, and ensure we can support clients with new and innovative ideas. We run CMI Coaching and management courses – from levels 3 to Level 7 – a new level 7 coaching group has just started and we will be running more courses in 2018. The good thing about the CMI coaching courses, are that they really are focused on managers and leaders as coaches, and ensure coaching is positioned realistically with an organisation’s culture and that relevant stakeholders are taken into account. HR Leaders, consultants and managers can all benefit from these programmes.

Anita signs off by commenting on the future for ADG, hinting at some exciting plans and projects in store for ADG.

“2018 will also see us expanding our 30-Day Challenge Toolkits – 4 x 1 day specialized workshops over a 30-day period to move groups/teams/organisations forward with their thinking.

These programmes really push individuals out of their comfort zone, supporting and challenging them to achieve their real specific challenges. These are exciting, achieving programmes. Everyone has a challenge, achieving that challenge can definitely be fast tracked, we have already proved it with the organisations we have taken through the programme.

“In 2018, we plan to move our Challenge Toolkits onto the international stage, to continue to bring new ideas and developments to our regular clients, and to ensure we all have new experiences to learn and grow from. In addition, we will continue to coach leaders and managers, to support and challenge them to be the very best they can be. At ADG, the secret of success is we all love the work that we do, and our focus, well it is all about you.”

Company: ADG Transitions Ltd Contact: Anita Wild / Debbie Rennie Contact Email: enquiries@adgroup.co.uk anita@adgroup.co.uk Address: ADG Transitions Ltd, FY8 1QG, UK Phone: 01772 679154 Website: www.adgroup.co.uk

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Moulding Strategies and Solutions for Improved Business Performance Ricky Drain is an experienced Executive Coach and facilitator who draws on an integrated range of coaching tools including GROW, Gestalt and NLP. We profile Ricky and his new endeavour as we look to explore the secrets behind its success.

Ricky Drain Executive Coaching is a new venture, having not quite reached the end of its first trading year. Its Principal and founder, Ricky Drain, is a skilled business strategist with a background in Law, Accountancy, and Commerce.

Previously, Ricky was involved at a senior level in the manufacturing industry, working with high value companies, necessitating bespoke customer interaction and exporting. During this time, he engaged with senior leaders from all over the globe. Before that, as Director of the local main dealership for a high value international brand, Ricky’s focus was on bespoke customer delivery and a strong brand value adhering to stringent franchise requirements and targets.

Possessing a wealth of knowledge, Ricky’s experience, prior to coaching, includes front line high value sales, tailored finance, and retail management.

As an experienced and qualified Executive Coach, Ricky draws on an integrated range of coaching tools including GROW, Gestalt and NLP. He very much believes in accessing the core of the individuals involved in any process to ensure commitment to the sustainability of a commitment to change.

Boasting an impressive portfolio, Ricky has been responsible for the design and delivery of a number of leadership development programmes and has carried out research identifying desirable leadership behaviours, which positively influence the culture of an organisation. He typically works at senior manager and director levels on a one-to-one basis.

Specialising in Executive and Leadership Coaching, Ricky aims to enable clients to assess their existing capability, increase their own self-awareness, and develop the required competence, capability and commitment to be the best version of themselves, Furthermore, the vision is to enable improved performance and business results, as well as helping clients to adjust to new organisational realities and become inspirational as leaders.

His methods involve appropriate challenge around limiting beliefs and narratives, and encouraging clients to hold themselves accountable in respect of commitments made.

Following a strict process, Ricky will engage in a pre-contracting and diagnostic phase to ensure the engagement is collaborative and there is clarity around key objectives. This will involve a number of meetings and chemistry sessions prior to engagement and

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supported by regular touch points during the engagement.

With regard to Ricky’s new venture, Ricky Drain Executive Coaching is committed to enabling and facilitating clients to be the best possible version of themselves in their organisation, and to engage with staff and colleagues in a more sophisticated and emotionally intelligent way.

This path involves spending time establishing a deep level of trust and psychological security with each client.

Setting an example to his clients, Ricky believes that by committing to this process the foundations are laid which enable open and honest communication and challenge. The venture appreciates that the basis for any successful business is grounded not in what you say about yourself, but in the testimonies of others.

One of Ricky’s unique qualities is his breadth of commercial experience obtained before becoming an executive coach.

This brings a realistic appreciation of the pressures and challenges faced by leaders in organisations, and allows a very pragmatic and relevant approach to coaching.

Ricky is also accredited in Emotional Intelligence Profiling and has spent considerable time studying and defining desirable leadership behaviours which

help to avoid the incubation of organisational crises. Linking these elements with empirical evidence around wellbeing and the option for physical recovery assessment creates a unique value proposition offered by very few.

Moreover, Ricky is linked with a company specialising in Human Performance. The mission of the company is to improve Health and Performance through a better understanding of Sleep, Nutrition and Physical Activity by providing data and personalised feedback to help create positive and sustainable changes in behaviour.

Executive coaching necessitates continual learning through CPD lectures and training in addition to supervision sessions allowing decompression. This is essential in order to stay present during every session and is something Ricky Drain Executive Coaching is fully committed to.

Ultimately, Ricky Drain Executive Coaching, though still young, has been fortunate to establish a strong reputation in a short space of time. No company should ever rest on their laurels and growth plans are based around identifying commonalities in relation to sector specific behavioural and cultural challenges, and build a strong holistic value proposition around the evidence.

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Your Antidote to the Mundane!

Winners in our ‘Top 50 Awards’, Unique Venues Birmingham (UVB) is a new commercial venture between Birmingham Repertory Theatre and the Library of Birmingham, which aims to exploit the excellent conferencing and hospitality opportunities offered within the shared building on Centenary Square in the centre of the city. We spoke to Suzanna Reid Barreiro da Silva to find out more about this exciting venture.

The Library of Birmingham was voted Britain’s favourite new building and the Birmingham Repertory Theatre is one of the most creative theatres in the UK. UVB brings together everything that these two stunning buildings have to offer under one roof. The spaces are as individual as people are and their unique personalities lift events from the ordinary to the extraordinary.

Regarding the library, there is the stunning Book Rotunda, the Discovery Terrace offering panoramic views over the city and the historic Shakespeare Memorial Room. From a range of state of the art function suites and meeting rooms, right up to three theatrical auditoria there is literally something to suit every occasion. As well as business events, the company also host unique wedding celebrations and parties. UVB provides bespoke packages for its customers to ensure that the team provide exactly what the customer needs, as well as stretching their imagination.

Working with new clients, the team take the necessary steps in order to ensure clients receive the best possible outcome.

Suzanna outlines UVB’s overall

mission, describing what steps the firm takes in order to achieve its mission, as well how the company approaches a new project.

“Here at UVB, we put people first, our philosophy is to take care of our employees and they will take care of our customers.

Providing training, support, opportunities to grow and succeed.

“Throughout the company, staff thrive on providing the best customer service, and once a customer has confirmed their event we provide a dedicated Event Manager to manage the final details and ensure the client’s event runs smoothly.”

Operating in such a competitive market, Suzanna is keen to share what marks UVB out as the best possible option for clients. She talks about the adaptability of the firm, and what unique abilities the firm possesses when it comes to providing exceptional spaces for various events.

“Essentially, our unique selling point is the ability to offer quirky and versatile spaces for conferences, exhibitions, client entertainment, meetings and banquets, and we have enhanced that by uniting two of

the most distinctive venues at the heart of Birmingham.”

Commenting on the industry currently, Suzanna is quick to praise the region of Birmingham as an ideal location for the company to do their business, particularly with the tourism industry in the city currently booming.

“Birmingham was named the UK’s most popular conference and events destination outside London by the British Meetings and Events Industry Survey 2017/18. Last year, the city attracted a record 39 million visitors, a 2.5% increase on 2015’s figures, and also achieved more than one million international visits, the largest growth of any city outside London for the second consecutive year.

“Currently affecting the region is the arrival of GDPR rules and regulations which we will work hard to overcome, as well as anticipating what effect Brexit will have on the industry and region. Plus, there is the additional aspect of tightened budgets which will hamper many companies and industries.”

In her concluding comments, Suzanna predicts what the future holds for UVB, outlining where she sees the company going in

the future. She also comments on what developments she foresees and how UVB will adapt around these advances, whilst being quick to praise the region of Birmingham.

“Moving forward, we want to grow the brand nationally and open the door to other unique venues joining our portfolio.

Birmingham has been named the country’s favourite business tourism destination outside London and major banks such as HSBC and Deutsche Bank have moved their HQs to the city, while the planned HS2 rail link to London shows that Birmingham is fast becoming a hot spot. We have some major developments that are happening in the city, and it’s just been announced that Birmingham will host the Commonwealth Games in 2022.

“Lastly, Birmingham is one of the most vibrant cities in the country and a superb destination for conferences and events. There has never been a better time to unite one of the most iconic buildings and libraries in Europe with one of the most creative theatres in the UK. The REP has already delivered some truly unique and spectacular moments for clients, and I personally can’t wait to demonstrate what we’re now capable of given this exciting new potential.”

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Quality Coaching Aspects Steve Ridgley is currently Manager of Personal Learning and Growth at John Lewis Partnership. In January, he is venturing into pastures new by setting up his own business, idcoach. Steve provides us with his thoughts about his time at John Lewis, and how he believes professional coaching can benefit companies in more ways than you might think.

At John Lewis, I am responsible for personal learning, people learning about themselves, and as part of this, have built a highly trained, professional internal cohort of 110 coaches working with employees at all levels of the business.

The John Lewis Partnership has a written constitution and its first principle is “The happiness of its members through their worthwhile and satisfying employment in a successful business.” People are intrigued by this driving principle - an organisation focused on happiness, not market share, shareholder value or profit?

The coaching, in the broadest sense, seeks to meet that first principle around happiness and has a whole person approach, aiming to support Partners being at their best, maximising their potential to progress; whether that is within the organisation or elsewhere. The coaches themselves have sixteen days of (Association for Coaching accredited) training over an 18-month period and are supported by supervisors, CPD programmes and activities to encourage a thriving community of practice.

Furthermore, I have led a cross organisational initiative, branded Inside Out, to champion internal coaching. It brings together, each year, 50 internal coaches from organisations such as John Lewis, BBC, GSK, Deloitte, BA, Royal College of Nursing, Help for Heroes and Civil Service Learning. The coaches practice and learn from each other and come to understand how strategy and culture within different organisations shapes the coaching offer. It is now in its fourth year.

Within the retail industry, there is transformational change and much market pressure, but it seems that life in general is becoming more stressful, whether someone is a leader, or simply trying to work to live and support the family. The 24/7 world, fuelled by the internet and social media, focuses human beings ever more on the expectation to be successful, beautiful, talented, liked. That, coupled with the ever changing nature of our modern world, adds endless pressure.

Change or die in a business context, but increasingly in a personal, human way too. This presents our coaches with some challenging client work and suggests, to me, that society will continue to face a rise in mental health issues and societal

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breakdown as everyone struggles to adapt, survive and thrive.

Personally, I believe we need to get back to people, to humanity; the more we can do to support people in life’s challenge, by giving the gift of attention, hearing their story, helping them to find their personal path and to be at their best, the more opportunity we create for individuals and the more value we can create for organisations. Products, systems, customers and infrastructure are all important, but it’s people who make a business.

Coaching can help here.

Coaching is about goals and outcomes true, but more than that, for me, coaching is a process of connection at a deeper level, the most human of levels – to be truly seen and heard by another human being for all your qualities, strengths and struggles remains for me a most precious gift as a client and a truly humbling experience and an incredible privilege as a coach. Coaching frees people to be more human, more themselves. Leaders sometimes forget (or hide) that they are human too; that they face uncertainty, vulnerability and fear, just like every human being.

Possessing a wealth of experience at John Lewis and

in other aspects of my career, the time has come for me to follow my passion further. I am starting a new venture; a new business, known as idcoach.

The aim is to build capability in the internal coach and to support organisations looking to have a more human way of conducting business, where individual employees are championed to maximise their potential. It may go beyond that, where the very nature of conversation within the organisation and with customers is changed. Some refer to this as a coaching culture.

I strongly believe coaching needs to be professional, no less so when delivered internally. Also, I want to support businesses setting up a professional internal coaching practice. idcoach will focus initially on building capability in coaches through training, coaching supervision, mentoring and ongoing professional development. There is a lot of coach training out there, but most is targeted at setting up as an independent coach; consequently, potential insights and opportunities for the business can be overlooked, as can the real issue of boundaries, or how to be an effective supervisee inside the system. I worked in OD for years and believe in the hidden dynamics of people

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Quality Coaching Aspects

systems; whatever leaders set out to do in their business needs to honour this hidden system, or it risks failure.

Ultimately, I am also looking to explore supporting leaders in their leadership practice not training or development for leaders, but rather a confidential, supportive and re-energising relationship, where the emphasis is on reflective practice. A relationship seeking meaning from the complexity and ambiguity of the leadership role and from the issues and emerging themes that arise from within the system; manifesting in the leader’s working relationships and leadership challenges.

Company: idcoach limited Contact: Steve Ridgley Contact Email: steve@idcoach.co.uk Phone: 07749 651851 Website: idcoach.co.uk

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Quality, Cost and Delivery GSK Automotive Pvt Ltd. established itself as one of the reputed manufacturers of Precision turned components, CNC machined parts, Press components, stampings, sub-assemblies.

Recently, we profiled the firm and the success that it has achieved over the years.

Founded in 2016, GSK Automotive has today established itself as one of the reputed manufacturers of Precision turned components, CNC machined parts, Press components, stampings, automotive subassemblies and assemblies. It has been certified for ISO TS 16949.

Certified for OSHAS & EHS also. Its wide range of products including sub-assemblies and assemblies find application in a wide variety of industries such as automobile, engineering, valve, instrumentation.

Having units in different parts of Bangalore of which two units are catered to the requirements of Automotive and other two for Non-Automotive applications.

These units are certified for ISO TS 16949, ISO 14001 OSHAS, ISO 9001; 2008 and the firm has introduced best practices such as Kaizen, TPM, 5S and other modern management techniques.

Since its inception, the company has continuously modernized and upgraded its manufacturing facility and is embarking on an ambitious expansion program.

Manufacturing set up consists of 50 CNC machines, 60 power presses, 100 traubs, 30 welding stations, 15 brazing station, grinding, rolling and other facilities, measuring instruments

like CMM, surface testing, salt spray equipment are available.

Throughout the company, the highly experienced team consists of skilled and exceptionally hard working professionals, graduate engineers and a highly skilled work force which support them. The team has always endeavoured to maintain the highest quality standards when undertaking new projects, passing on the resultant benefit in terms of Quality, Cost and Delivery to its customers thereby strengthening its ties with them.

Contributing to its success, staff follow some of the very best practices which enable them to produce wonderful products.

Embracing feedback, the company implement a customer satisfaction index (CSI), and work hard to ensure that the relevant maintenance strategies are implemented. Statistical Quality Control is another practice that the firm follows by the book in order to achieve the success that it has.

Distinguishing itself apart from others is the company’s cost effective service which sees clients constantly return to the firm after being satisfied with the service they receive. The entire team is committed to keeping costs down in every aspect of the business, meaning they achieve in their goal of providing cost effective solutions for customers.

The Board of Directors possess a huge amount of experience within the market, with Mr. Sharavana.

A; Mrs Geetha. N; and Mr Karthick.V. all working hard together to take the company forwards. They oversee the company, including its supplies and services. These services include manufacturing all kinds of Automobile parts, and customers can have access to automobile parts manufactured through Traubs CNC Turning Centres.

Regarding the firm’s environment management system, the team work hard to maintain its promise of preserving the environment in which everyone lives and works in. Subsequently, GSK Automotive have a clearly defined environment policy and are certified for the Environment Management Standard ISO 14001.

Other aspects of the business include thread rolling, centreless and cylindrical grinding machines which are available, as well as all kinds of stamping parts.

Finally, on offer to customers are also presses ranging from 30 to 200 tonnes which are available, welding SPM’s, a brazing facility and sheet thickness handled from 0.5mm to 3mm.

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Customers also come to the firm looking for 100% export units, the parts of which are manufactured mainly for pressure control, valve industries and Fire and Safety equipment. The parts of this are mainly made of stainless steel material, with Duplex, 17.4PH, Carbon steel grades, Aluminium, Bronze, Brass components also being produced. Additionally, products of the company include nine CNC and one VMC machines, ranging from minimum of 3mm to maximum 400mm, with a length of up to 1 metre.

Regarding the future, there is a lot to look forward to for GSK Automotive, with the team working hard of their Indian base to produce only the best products and services for clients and customers. The team is ambitious and is aiming to expand its customer base and cater to global needs and demands.

Focusing on export opportunities and achieving a minimum export target of 50% of total turnover are other aspects that the firm are interested in going forwards, alongside setting up a 100% Export Oriented Unit.

Moreover, to finance the expansion plans through internal accruals, promoter’s contributions and raising of minimum external debt, the firm plans to move towards becoming a debt free company and aims to constantly

g Quality, Cost and Delivery

upgrade its manufacturing facilities and have 80% automation levels.

Lastly, to further improve its quality management system and reach a Zero ppm level at customer end and 500 ppm level for in-house production. GSK Automotive has set itself a revenue target of 100 Cr by 2018-19.

Company: GSK Automotive Private Limited Address: 7/133/4/2 8th cross 6th block, Rajajinagar, Bengaluru, Karnataka 560010, India Phone: +91-080-23506750 Contact Email: support@gskautomotive.com

CORPORATE VISION / January 2018 13

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Leadership That Lives Beyond the Leader The Living Leader development programmes have been designed to instigate sustainable and long-term personal and workplace change, as well as dramatically lift employee engagement levels. We invited Founder and CEO Penny Ferguson who tells us more about the firm and its ongoing achievements.

Whilst many leadership programmes merely equip individuals with a workplace toolkit full of skills and knowledge, The Living Leader shifts understanding. It deals with the whole person, so not just as an employee. The diverse and varied industries that the many clients of The Living Leader work within, is evidence that its leadership development programmes are people-based, as opposed to industry or sector specific. The programme itself is designed and developed by Penny Ferguson, who is utterly passionate about developing sustainable leadership at every level and continues as founder and CEO of The Living Leader.

Penny starts off by outlining the overall mission of the company, and what steps the firm plans to take in order to achieve this.

“Throughout the company, we want to change the thinking of the world and we want to make positive, lasting difference, meaning sometimes we will walk away from work when we do not feel that we can achieve this.

“Starting with younger people, we have developed a Young Peoples Programme (YPP) launched to schools and sponsored by The Living Leader

to begin to work with young people. We feel passionate about helping the younger generation.

It would be a dream to have our Young People’s Programme to be part of the curriculum at entry to lower sixth.”

Adopting a personal approach, Penny tells us about the handson nature of the team and how they work hard to satisfy and exceed client demands, using innovative and creative companies.

“Here at The Living Leader, our programmes are obsessively focused on enabling the behavioural changes that transform culture and lead to lasting, commercial, tangible impact. We do not use PowerPoint, there are no laptops, graphs or excel charts. There is real hands-on learning, purposeful thinking and challenging interactivity, with tried and tested models that transform accountability, confidence and performance. Fast.

“Essentially, our programmes examine what constitutes great leadership and the sorts of behaviours that will enable every leader to make a difference in improving morale, establishing the right culture, encouraging impassioned engagement, building strong and productive

14 CORPORATE VISION / January 2018

teams, and delivering superior business returns.”

are and how, together, we can meet them.”

Specific to the HR & Training sectors, The Living Leader provides Leadership Programmes to clients and customers who want to improve the internal culture within their business, enabling the person to improve themselves as well as their work attitudes. Penny discusses the relationships that the company holds with its clients and others, and how they build exceptionally strong bonds with others.

Standing out amongst the crowd, Penny explains how these aims and processes, including client relationships, set The Living Leader apart from its competitors. With clients able to have access to this, they can use different aspects of the programme to go through at their own pace.

“Firstly, we provide many leadership programmes, and our flagship programme is the Personal Leadership Programme. We encourage our clients to take responsibility for the success of any roll out, by using our Masterclass to train their own talent to deliver inhouse services.

“Secondly, key to our success is the fact that our client relationships are exceptional, we build incredibly strong relationships through living our values of making a difference, listening and appreciation.

By communicating well with our clients at the point of engagement, we start from a position of being completely clear about what the client’s objectives

“Additionally, we also have an online platform, Online Living Leader (OLL). Once you have attended the programme you can sign up for the OLL, which drip feeds refresher and development material to promote and hugely increase the embedding and sustainability impact of the PLPL. We use models, stories and exercises taking you through the programme at a deeper level at your own pace over the course of a year.

“Furthermore, we feel that, particularly with our Online Living Leader platform, that we are at the forefront of the HR and Training field. With our track record and incredible client testimonials, we continuously strive to build on our strong, solid and successful foundation.”

Building relationships with clients and people is clearly an

g Leadership That Lives Beyond the Leader

important factor in the recognised achievements of The Living Leader. Penny discusses what steps the team take when approaching a new client or project, which will enable them to guarantee that the outcome will be an overall success.

“Fundamentally, our engagement with our client at the early stages is focussed on establishing a clear outcome which we are all aiming for, and agreeing a strategy for clear and regular check ins to ensure ultimate success for all involved.”

Working in such a sensitive, people focused market, Penny comments on what the team at The Living Leader look for when it comes to staff, before going on to explain how they attract the best talent, accepting nothing but the best attitude. Penny also acknowledges that without its clients, the company would not have achieved what it has today.

“Across a variety of industries, we seek out and attract colleagues who truly live the values we believe in. We are relentless about the quality we deliver, and the enormous success of our Masterclass delegates is testament to the quality of our training and support.

“Moreover, we are delighted to be recognised by the industry and welcome the opportunity to share our amazing success, however, our success is really down to our clients and individual delegates (tens of thousands of them globally), the people who gave up three days to attend a programme and, as a result of them taking responsibility for their life in a different way, making a difference, every day.”

In her concluding comments, Penny signs off by talking about her aspirations for the future and how the company plans to attain them as well as discussing the future as a whole. Within the wider HR & Training industry, there will be many developments, with Penny signing off by commenting on how the family will adapt around these.

through our YPP we can make a huge difference at an early stage of a young person’s life, thus truly achieving our vision of changing the thinking of the world, one at a time.

“In the future, we knew that technology was going to be key for our success in order to meet the needs of a tech savvy generation, who are looking for new and innovative ways to develop their leadership skills.

We believe this self-initiated learning is the future and, alongside organisational support, this bodes well for the future of the HR & Training industry.

Therefore, we will continue to develop our capability in this area.”

“Ultimately, we are building a network of outstanding leaders who, whether through their facilitation of the PLP or through developing other leaders are truly making a significant difference, every day. We believe that Contact: Penny Ferguson Contact Email: emma@thelivingleader.com Telephone: 01635 817423 Website: www.thelivingleader.com

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Unconventional Consulting Diana J. Raimondo is a certified leadership development consultant with 24 years of experience in human resources management, talent management, and organization development. We profiled her to find out more about her success, being named in 2017’s Coaching Top 50 and how she delivers the best service possible to clients.

Diana is the Owner, President, and Founder of Unconventional Consulting, LLC, an Organization & Leadership Development Consulting firm.

Not only this, she is also proud to be an alumnus of the Alpha Phi Sorority. Having enjoyed previous roles in many bases, Diana became a fully certified Gallup Strengths Finder Coach in May 2013, and since then, herself and her company have gone from strength to strength. Coaching and leading nearly 400 individuals on their strengths-based leadership journey, it is clear how far Diana has come. On a personal note, Diana is also delighted to be the proud mother of an adopted 9-year-old son, Nahom Enzo, who is from Addis Ababa, Ethiopia.

Possessing over 22 years of experience, Diana has helped individuals and teams reach their full potential in work and life.

Holding a diverse background, Diana has accumulated a wealth of experience, working in various industries throughout Florida, Illinois and Nebraska, in fields including transportation, manufacturing, education, IT consulting, healthcare, and most recently the utility industry.

Alongside her extensive experience and knowledge, Diana

also holds a variety of impressive certifications and qualifications; notably MBTI, Six Sigma, ECI (Emotional Competency Inventory) from the Hay Group, 16PF (Personality Factors) from IPAT, and is now pleased to be one of a select few GallupCertified Strengths Coaches.

In addition to the qualifications Diana has accrued, she has also facilitated leadership development seminars, change management courses, emotional intelligence workshops, business talent reviews and strength-based sessions, helping to coach and train emerging leaders at all parts of their journey.

There are no limitations to the work that Diana does, and she likes to embed this vision and philosophy into her clients, believing that when people focus on their natural strengths, the possibilities are endless.

Instilling confidence is a major aspect of the work that Diana does, enthusing that people’s confidence is unshakeable and the momentum is unstoppable.

People themselves have the power to persevere and subsequently achieve success, which is sustained through selfbelief.

Previously, Diana served as an Adjunct Professor at Concordia University in Human Resources

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Management as well as a Visiting Professor for Loyola University Chicago teaching Emotional Intelligence. Most recently, Diana worked as a Principal Management Development Specialist in Chicago, at Exelon Corporation, where she led people in a variety of areas, including change management, talent management, metrics, employee engagement, to name a few.

Diana has influenced positive change in organizations such as Walt Disney World, McDonald’s USA, First Data Resources, Behlen Mfg. Co., Loyola University Chicago, Creighton University, Chicago Transit Authority, Honeywell International, LifeTime Fitness, Accenture, Patterson Medical, Olenick & Associates, Exelon Corporation, and most recently the Project Management Institute. Her core focus areas are employee engagement, strategic succession planning, metrics, emotional intelligence, and team / leadership effectiveness.

Overall, Diana has a lot to be proud of and a lot to look forward to. Working with individuals and facilitating team building sessions are all part of the job that Diana does, and she helps out in organizations as well as not-forprofits. Additionally, Diana does family coaching in an effort to help members better understand

each other’s natural strengths and talents. As well as a group forum, Diana also offers family coaching on a one-to-one basis. Diana’s personal mission is to make a positive, lasting impact, which she sees as the almost justification for her work.

Company: Unconventional Consulting LLC Contact: Diana J. Raimondo Contact Email: diana@ unconventionalconsulting.com Phone: 001 773 480 1971

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The Landing Resort & Spa: Landing Top Accolades For Service The Landing Resort & Spa offers the finest Lake Tahoe accommodations and highest service levels. We invited Henri Birmele to tell us more about how the firm came to earn the prestigious title of ‘Most Luxurious Boutique Hotel 2017 – California’ in our 2017 Corporate Excellence Awards.

Discerning travellers will appreciate the Landing Resort & Spa’s thoughtful amenities, lively personality, restorative spa packages and contemporary European design. Commanding a prime waterfront location in South Lake Tahoe, all resort guestrooms feature stone fireplaces, and many afford spectacular lake views. Henri explains how service is of paramount importance to this luxury hotel and how it works to ensure excellence for every guest.

“Here at the Landing Resort & Spa, we understand the importance of great service, therefore we have a great onboarding program and continues training with our team to make sure the emotional connection with our guest is established and memories are created.

When a guest first enters our establishment, we ensure that all of our Front-Line staff are able to provide a bespoke service tailored to meet the individual visitor’s needs.

“What truly sets us apart is that we are a small, independent resort and able to make these emotional connections with our guests on a very personal level and in addition we are able to customize each visitor’s memories. It is a great honor for the team and myself as well as an approval of our efforts and investment in our team and we are truly proud of everything we have achieved.”

Moving forward, the Landing Resort & Spa will continue to offer the very highest standards of service and constantly exceed its guest’s expectations, as Henri is proud to conclude.

“As we look to the future, we are eager to continue evolve with our Guest Service, and carry on connecting with our guests and adapting to the travel community from all over the world, whose ever evolving expectations will provide us with an invigorating challenge that we look forward to overcoming.”

Company: The Landing Resort & Spa Contact: Henri Birmele Address: 4104 Lakeshore Blvd, South Lake Tahoe, California, 96150, USA Telephone: +1 530-541-5263 Contact Email: HB@thelandingtahoe.com

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A Secret You Need to Know About On the basis of helping clients find providers of safe surgical procedures around the world, Secret Surgery Ltd was founded. We invited Founder Angela Chouaib to share her story and explain the inspiration behind the pioneering company.

In 2010, Angela Chouaib established Secret Surgery, drawing on her personal experiences to create a formidable company.

Since 2009 she has developed a multi-award company as well as achieving personal accolades, and is delighted to have assisted 1000’s of clients since the inception of the firm. Angela herself has faced the same issues as many of her customers meaning she understands their situation and has worked hard to create a solution for them.

“In 2009, I was in the same position as many ladies are now, trawling the internet, leafing through piles of medical marketing literature and are altogether overwhelmed by the options available to a woman considering cosmetic surgery.

“Essentially, my frustration was compounded by more than just the search for a perfect plastic surgeon. Having shed 10 stone through weight-loss surgery, I now had to face the long wait until I had ascended the NHS waiting list. The length of time I would have to wait would be two years. I needed an alternative solution. There were so many factors that I had to take into consideration in making a decision, from the cost of the procedure to the safety, skill and reputation of the surgeon. Finally,

my seemingly endless search bore fruit and I found the ideal surgeon in Poland.”

Having returned back to the UK following her second procedure, Angela was full of praise for the surgeon in Poland, feeling they deserved a lot more recognition.

Within the industry, Angela felt that people were paying excessive fees for treatments that were also done at a quality level in Poland. She tells us how she overcame the fear of the unknown of having surgery abroad, and encourages others to do so themselves.

“What put others off having surgery in Poland was the fear of the unknown; many were unsure where to begin researching and many media outlets regularly post horror stories of surgeries abroad which have gone wrong, leading them to fear for their health.

“However, my own life changing and positive experience of elective cosmetic surgery in Poland was to be the proud banner I would wave for other women researching safe, overseas cosmetic surgery options, after all I learnt in the process of my extensive research that choice is something we should be entitled to as long as it is always a safe well informed one.”

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Subsequently, Angela has built a business around supporting others in a similar position, as she proudly explains. She provides us with an insight into the business model which has helped Secret Surgery become the success it has today.

“Here at Secret Surgery our business model is simple, to provide clients with a compassionate, conscientious and personalised service from the consultation through recovery and beyond. We build our services around the needs of our clients. We keep a grasp on modern, new techniques and procedures. We look for surgeons who have and can perform them, vet their qualifications, review their client’s results, before and after photos and their testimonials.”

Contributing to her overwhelming success is Angela’s determination to connect her network with the best in the business around the market. She is well aware of the needs of her clients, and how important it is to match expectations, as well as exceed them. It is her desire to provide the very highest standard of service and support that drives both her and the internal culture within the whole company.

“Since the beginning of my venture, I have created strong links with surgeons the length

and breadth of Europe. I have set up support groups here in the UK to allow people to meet face to face or online to discuss concerns, I have sourced fully qualified practitioners at the forefront of their profession, and accommodated the needs of clients looking for the right procedure and surgeon to achieve their personal objectives – just as I was looking for, many years ago.

“At the core of my objectives is the desire to help other people achieve an equally positive safe experience of cosmetic surgery.

At Secret Surgery, we do our utmost to ensure that clients have made the right choice for your mind and body; everyone matter to us. We are a personal business, and the business is personal.”

However, cosmetic surgery abroad involves so many options, such as where, when, who and how? As a result, Secret Surgery ensure that clients are kept up to date with developments right throughout the process, from consultation to procedure.

“Here at Secret Surgery, we hold our clients hand throughout the process and guide them to the safest structures to ensure their experience is stress free and efficiently organised. We assist them with communication, flights, dates, hotels and procedures,

g A Secret You Need to Know About

allowing them to prepare both physically and emotionally for the procedure.

“Moreover, our English-speaking consultants will assist our clients every step of the way, taking into consideration any special requests they have. Our team are highly experienced, fully certified and utterly dedicated to providing a world-class standard in medical services, and because most of our business is through personal recommendation, clients can rest assured they are in safe hands.”

After founding the firm and having her own inspirations behind Secret Surgery, Angela is quick to praise her team, which she believes is at the heart of the company’s success. She is keen to emphasise her commitment to her staff, and she is very selective when it comes to new team members, working primarily with those who have had similar experiences to the firm’s clients in order to ensure true empathy and understanding.

“Secret Surgery’s team is 85% talented women, who have become a member of the Secret Surgery team, as they have a passion to support fellow clients who want to change their life’s.

“When hiring new staff, I tend to recruit people who have taken the journey themselves and truly understand the client’s goals and concerns, and wants to provide a compassionate, conscientious and personalised service.”

Able to distinguish itself from other cosmetic surgery company’s, Secret Surgery has a human element to it, adopting a personal approach when undertaking new clients and projects. Any questions that clients have are always answered with honesty and openness, and it is the trust that is built between the client and the team which really makes the company special, something Angela is keen to point out.

“Overall, my firm’s most significant success is our community of clients who share their experiences, photos and support each other every day.

The company was built brick by brick, one client by one client.

We have not had a huge injection of cash and fancy marketing strategies to woo future clients.

The client community share their experiences, photos and

support each other every day, through social media which has help shape the firm. Real client’s photos and images give people realistic expectation of what they can expect from different types of surgical procedures.

“The ‘real people, not models’ campaign was a successful and unique step for the firm, it was the clients spread the good work of the surgeons not the firm, which in turn has raised the firm’s credibility and integrity across the client community.”

Looking ahead, Angela signs off by stating that the firm will continue to place an emphasis on its clients, guaranteeing that they are the centre of the

business philosophy, in terms of both ideas and delivery. The company, team and the clients are something Angela is clearly very proud of, leaving Secret Surgery well placed to cement itself as a leader within the industry.

“Ultimately, Secret Surgery is committed to meeting the individual needs of each and every one of its valued clients.

Therefore, as we move towards the future, we have created a growth plan that moves with the needs of our clients and the everchanging world of the cosmetic surgery industry. There are many new medical facilities and countries that we are looking to expand our services to. There is

a lot of due diligence involved in this process to ensure everything is perfect before sending clients, but once this is complete, we are looking forward to sending our customers to new and exciting lands.”

Contact: Angela Chouaib Contact Email: Angela@SecretSurgery.co.uk Phone: 0745 022 0123 Website: www.secretsurgery.co.uk

CORPORATE VISION / January 2018 19

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Your Trade Fair Specialist for Your Live Communication!

Guaranteed success at your next Trade Show with CIRCOM TRADESHOWS & MARKETING, Michael Kaaz.

The CIRCOM TRADESHOWS & MARKETING, provides clients with a different professional trade show systems in order to win flexibility and save money. A full service from booth construction until a personal service during your show, as well as a special trade show and sales trainings with an enduring effect. Even with live coaching on your show. And, at least, profit his clients, agents and also trade builder, from his real practiseoriented consulting from those above, combined with more than 20Y of trade experience in the B2B market.

Experience and passion for your goals In order to ensure clients receive the best possible outcome, Michael tells us what services the firm offers, specifically with regards to consultancy. Also, he reveals how he ensures that his clients receive the advice that works and support that they actually need.

“Our overall focus is on improving the entire trade fair process, with the aim of significantly improving measurable results.

“Everything starts with common definition of its clients objectives,

and then moves on to a tailormade consulting or training.”

From inception to implementation, Michael Kaaz works with his clients in an open and trustful relationship on one hand, and a responsible secrecy on the other hand.

The necessary of its, shows quite often a deeper analyses of the clients market- and business situation as well of there competitors.

Based on these results, the customer recognizes his options where he can act fastest, most sustainable and most effectively over all. Further on the next steps will be defined. Depended on the project a common timeline will be decided and Michael accompanies and assists you also in the entire implementation.

Trends and challenged in the market of training and education By serving a whole host of trade shows every year, Michael tells us also what trends and major challenges he sees with respect of the training market.

Many businesses are more and more focused, as well more and more associates are responsible for some new projects where they

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would warm welcome additional training or specific support, on demand.

Compared to the wider training market, Michael and his team place a strong focus on real learning, with as longest lasting effects as possible. Therefore, the trend goes on focused situations, elements with a high emotional and personal experience.

“Through my special education as an experience-oriented trainer, the participants experience

emotional triggers that have a lasting effect. For the quick, purely content-related knowledge, the participant proactively prepares with individual literature or video clips, that circom provides within his concept.

“There is also an increased demand for online platforms. So, I will extend my own webinar series in 2018.”

Concerning the internal culture within circom, Michael explains how he ensures that he and his

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Your Trade Fair Specialist for Your Live Communication!

ci r com

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messe & marketing

employees are well-equipped to provide the best service possible to clients and others.

This is good because a behaviour change works only through recurring exercises and selfreflexion.

“The principles are responsibility and value for the process in one. Work for the customer as if it were your own company is the advice I give to my employees. Work with client as if they were your neighbours.”

“For this purpose, my range of multi-level concepts is consistently intensified and expanded such that participants are able to start better prepared for their training.

Moving forward, there appears to be a bright future ahead for CIRCOM, with Michael explaining that the staff will never stop looking for ways to improve on their work.

“Thanks to previous knowledge, the live training allows a more effective treatment and also a more intensive focus on detail.

Examples of this would be the start of a conversation, a company presentation, interview, and the completion of a project.

“Looking ahead, we will continue to act according to our motto: Training always means a conscious change of behaviour.

“In this way, the live training becomes more intensive and produces better results over all.

The participant receives additional suggestions and deeper learning impulses.”

Ultimately, Michael is keen to sign off to confirm his overall message that the customer always comes first at CIRCOM. The training is all about the client’s need how they specifically benefit, as the results show.

“Overall, our customers have the ability to achieve measurably better results at their shows and sales events once they work with us. Also, with our psychological and approach, as well with our background around neuromarketing, our clients gain a better understanding of the mechanism behind the human behaviour and they can create

better initial leads with binding appointments. With our training, they handle more efficient conversations with higher binding results.

“By the way, the worst result we had, was a boost of 28% in leads.

The best result was an increase of 137%. Could you imagine how much more income they released just with that participation?”

Company: CIRCOM TRADESHOWS & MARKETING Contact: Michael Kaaz | Contact Email: mkaaz@circom.biz Address: D 81371, Munich, Germany | Phone: +49 151 21 77 98 94 Website: www.circom.biz www.mein-mobiler-messestand.de

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Special Products for Special People Ideas in Boxes is a consumer goods company located in Buchloe, Bavaria, Germany. The company operates with a start-up mentality combined with senior management qualities.

Martin Reckel gives us an insight into the workings of the company and how it provides quality services.

Packaging development, high quality boxes and all kinds of packaging plus special handcrafted gifts is the sole focus of Ideas in Boxes, Martin starts off by outlining the firm’s overall mission.

and request various boxes of all kinds.”

“Ideas in Boxes offers a unique quality, service and creative experience in both areas of Business to Client and Business to Business.

“In everything we do, we believe in high quality packaging and special handcrafted gifts, looking to cater to those wanting to send gifts to loved ones and people who are special to them.

“To our clients, we offer selected manufactory products and gifts, in combination with high-class packaging and the product tailored to the individual’s demands. Plus, they are customised with passion, and we pay close attention to details of natural decorations.

“Additionally, for other businesses, we create solutions which are focused on packaging development, enabling us to produce the best product we can. Throughout the company, great care is taken with regard to our packaging, and we use innovative solutions to make sure it is the best. An example of this is laser technology and foam materials, as well as individual CI for all customers. This means that businesses can come to us

As a creative firm, the company understands sensitive design and clients’ needs, placing a strong focus on coming up with the ideal practical solution for its clients and customers.

“Ideas in Boxes challenge the status quo by creating unique packaging and unpacking experiences, that turns products and gifts into extraordinary and unifying emotions that bring people together. We are the special packaging and gift designers.”

On top of the company being able to offer specialist products and designs, Martin explains the rudimentary basics of the internal culture and leadership, so that all of his staff are in the best possible position to provide great customer service to clients.

He alludes to the mixture of staff internally and their various experience.

“Internally, the mix of senior professionals, creative people

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and digital employees of all kinds are working together in a very open, trustful and dynamic atmosphere. We all believe in the overall vision to create a new gift culture, we believe in slow gifts that mean high-class experience, along with customized and personalized presents.”

Within the team, there is an interesting mixture of people and experience and the small workforce works together both virtually and digitally across Germany and Italy, as well as working with its main packaging centre in South Bavaria.

When undertaking a new project, it is important that the team are prepared and have figured out a successful strategy which will help them exceed the needs of each client. Martin tells us the main attributes, which he believes, helps the staff produce successful results in their projects.

“When approaching a new project, we believe that listening is the key, combined with time and a clear project management.

We boast solid experience on the market and we understand our clients. Plus, our team keep a secret ingredient: For all our customers, we are willing to go the extra mile.”

Looking to the future, Martin adumbrate the upcoming new focus of ideas in boxes satisfying new client groups and the business partner network.

“Moving forward, ideas in boxes will focus on two main points; our business to business aspects, continuing to provide the innovate solutions and products which has seen us succeed so far. Lastly, concerning the Business to Client relationship, we will focus on all needs for managers, leaders, businesspeople and decision makers.”

Contact: Martin Reckel Contact Email: boxes@ideas-in-boxes.com Address: Siechenbachstraße 34, 86807 Buchloe, Germany Phone: 0049 8241 918 59 85 Website: www.ideas-in-boxes.com

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Putting Xenergie Into Corporate Consulting Xenergie Consulting Ltd is an internationally-traded service provider of organisation analysis, consulting and culture development programmes that deliver significant business improvements through attention to leadership, unconscious behaviour, positive accountable attitudes and collaborative relationships throughout the value chain. We caught up with Founder Lorna McDowell to find out more about this innovative and dynamic firm, which was recently named one of CV Magazine’s 2017’s Coaching Top 50.

Established in 2000 by Lorna, Xenergie offers clients pioneering approach to leadership team development, which uses the energy and effort of your people to deliver more effective business performance.

“Xenergie helps organisations build their capacity to transform culturally and establish better ways of working - suitable for a changing world - in which the ability to keep evolving with the context is key. We do this through culture and organisational development consulting, and coaching interventions for senior leaders and their teams. We also train coaches and leaders in our techniques through an Accredited Advanced Diploma in Organisational Culture transformation through teams.

“Our approach is long term and integrated, blending 1-1 and team coaching with organisation development consulting, with leadership and strategy development. The deep and broad challenges we face today, require a certain kind of “midwifery” to create the conditions – a holding place - in which people can adapt - firstly, in revealing and accepting what has been happening in and around them, and then in the process of reimagining, redesigning

and re-establishing, together, how their organisations could be.

Then there is the messy process of learning to collaborate better, appreciating differences and how all parts balance each other, whilst releasing entrenchments of the past, and the uncertainties of the future. We call this Systemic Team Transformation, an approach to culture change which follows teams through the transformational continuum over one to two years of change, and supports them practically in rolling up their sleeves to do the work of changing and leading.”

As is the case with any service based industry, in coaching it is vital that firms have a strong team of professional, dedicated staff who have the knowledge and expertise to ensure clients receive the service they need. Lorna outlines how her team works hard to offer clients a solution tailored to their individual requirements.

“To ensure excellence for our clients, Xenergie has always hired coaches from industry who have been senior managers therefore we have an inbuilt capability to map the behavioural aspects of our work with business results. Our coaches can study a business problem and apply a human solution to it which

our clients fail to articulate, because they’ve never had to before.

“As such, we are able to talk the language of the customer, not drown them in psychobabble and theories, and help them develop strategies. We study the future trends in our clients’ industries, too, so that we are often bringing insight to them to help them see out of the box. In this way, we co-create in a laboratory for thinking about where the organisation is going and where it needs to be. This helps our teams to stay agile and ahead of the game. We also hold our own learning groups and have a rich network of associates across Europe, Russia and India with whom we collaborate and share ideas.”

Moving forward, Xenergie will continue to offer unique solutions that meet the needs of its clients, as Lorna is proud to conclude.

“Ultimately, we live in times when people are being consumed by fear, and we need to remind people that they are amazing human beings, fully of creativity. This needs massive support to release it and apply it, to help people draw from an inner well that they’ve not yet tapped into, in a world where creativity and instinct has largely been suppressed.

“As organisations become places that teach and help people to do this, they transform. It is major rehabilitation of values and principles in which we leave behind the “power over” and dependent attitudes and start to take responsibility for our own inner climate. Xenergie’s work stirs the soul in this way, it builds the well and it awakens people to use their role and influence to bring about change for good. Rebuild the spirit, leave behind the ego and truly get in touch with how we really are and who we really are. This is unique and not replicable through machines – it is the magic and enchantment of the human psyche.

“Looking ahead, Xenergie’s next intake for our Advanced Diploma in Organisational Culture Transformation through Systemic Team Coaching begins in 25-26 January in the UK and will run for 7 modules throughout the year taking the group to learning locations in the UK, Ireland and Italy to study the work of being a change coach.”

Company: Xenergie Consulting Ltd Contact: Lorna McDowell Offices in London and Dublin Phone: +44 (0)753 1163515 or +353 (0)91 638769 Website: www.xenergie.com

CORPORATE VISION / January 2018 23

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Lawyers & Auditors De Micco & Friends is a professional, full service law and audit firm represented by more than 500 associated lawyers and auditors. We invited Luigi Carlo De Micco to tell us more about the firm and relive the success of his company.

Headquartered in Mallorca, Spain, De Micco & Friends has legal offices all over the country, in places such as Madrid, Barcelona, Marbella, Valencia, Bilbao, Oviedo, Sevilla and the Canary Islands.

The firm operates with English, German, Spanish, Russian and Chinese lawyers, as well as tax advisors, all of whom offer legal support to companies and individuals.

Luigi starts off by describing his responsibilities as CEO, and outlines his leadership style which he utilises to get the best out of his team.

“As CEO, I take care for the strategic and tactic development of our group. We are growing worldwide with new partners and branches. Only in some special cases or special missions I am operative as consultant or negotiator.”

There are many attributes that Luigi possesses which are vital to the success of the company, but he is quick to point out that it is his team which contribute greatly to De Micco & Friends’ achievements.

“Essentially, the key to our success is the people which we have on board. Our partners and senior partners are experienced and high qualified legal and tax experts. All partners have high entrepreneurial skills, and we understand our clients because we speak the same language.”

Walking us through his career milestones, Luigi tells us about his background and which experiences have helped shape his leadership style and ultimately, contributed to forming a successful company.

Previously, I did capital market transactions like IPO’s and M&A transactions. Based on this business, my company grew up to more than 500 partners. Today, De Micco & Friends is one of the fastest growing and leading fullservice law and tax firms in Spain.”

Regarding the internal culture within the firm, Luigi comments on the feel-good factor throughout the company, with staff all enjoying working together as they look to achieve the same mission.

“At the centre of all our activities are the goals of the clients, and our staff act proactively, looking to provide a cost-effective and solution oriented solution to the client. We like to think and know that clients always get an individual and very personal service. We not only talk about these advantages in nice brochures, we do it.

Following on from discussing how the firm fosters a good working environment, Luigi mentions the key principles that he, as CEO, adheres to when managing his staff.

“Leading staff, in my opinion, is to grow together instead of demonstrating leadership and authority. Motivation comes not

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only from good salaries but from personal success. Leaders have to enable their staff to be successful.

That is the job of a leader.

Leading is enabling and lighting the qualities of the people, and sometimes the qualities of people are hidden but a good leader finds them and switches them on.”

Being an award-winning business leader, Luigi believes that there are many companies which can do much more to optimise their business. He highlights that this award is a demonstration of customer satisfaction, and it will hopefully entice more clients to the business as well as guaranteeing return business.

“Companies can do many things to optimise their business; optimization of costs, a good and communicative marketing, implementing of optimal structures.

But at the end, what counts, is the opinion of the clients. The award demonstrates that our clients are happy. This is the key for all and a great motivating confirmation of our daily work.”

In his concluding comments, Luigi tells us what advice he would give to someone looking to make a success similar to his own, as well as predicting what the future holds for De Micco & Friends, hinting at big plans ahead for the ever improving law firm.

“Ultimately, whatever you do and wherever you like to go, keep the needs of your clients in focus and try to create high-standing values.

“Moving forward, we have big plans. An entrepreneur which has no plans should think about to change his job. We are on the way to be a global player. In five years, our group will be ranked in the top 10 in the world.

“Lastly, I would like to take the opportunity to say thank you very much to all partners, employees, suppliers and the clients of De Micco & Friends. We are successful because of the people which create our present and our future.”

Company: De Micco & Friends Contact: Luigi Carlo De Micco Contact Email: office@demicco.ch Address: C. Vicens y Llorenc 3, Palma de Mallorca, 7015, Spain Phone: +34 871 955 077 Website: www.lawyers-auditors.com

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Getting the Right Results Adnan Kelana Haryanto & Hermanto Lawyers (AKHH) is a dynamic general practice, Indonesian law firm with extensive experience in cross-border and transnational transactions. We spoke to Stefanus Haryanto as we examined more about the company and its success.

Established in Jakarta, AKHH is a one-stop law firm that provides legal services ranging from general corporate, oil and gas, telecommunication, anti-trust, consumer protection, arbitration and litigation, administrative, environmental law through to criminal law practices. Since its founding, the firm has opened an additional branch office in Batam, a special industrial region situated next to Singapore. Stefanus starts off by telling us what differentiates the firm from its competitors, and what marks it out as the best possible option for clients. He emphasises that the customer satisfaction levels are at an incredibly high level.

“Here at AKHH, our firm is committed to providing quality services to our clients, and based on the testimonies from clients, our firm is considered to be the best law firm in terms of response time to any inquiry from the client.

“Additionally, AKHH is also well known for adopting a business and commercial approach in advising clients on how to resolve a dispute.

Thus, in many cases we have advised our clients to consider commercial aspects in making a decision, notwithstanding the fact that our client has a strong legal position in a dispute.”

Regarding the firm’s approach to new clients and projects, Stefanus explains what steps the firm takes to ensure that customer satisfaction stays at the highest level that it possibly can. He mentions that the firm tries to find the best legal solution for client, after assessing the client’s position.

“When undertaking a new project, we always ensure that we obtain truthful and accurate information from the clients. In a litigation, if, in our opinion, the legal position of the client is not strong, we would suggest a negotiation as oppose to a litigation to resolve the dispute.”

Hard work and a commitment to the cause is something that is rewarded throughout the company.

Stefanus notes that lawyers who work harder get bigger rewards, as opposed to those who coast through their work.

“Essentially, our corporate culture is to treat all lawyers equally, based on a merit system. Lawyers who work very hard at the end of the year will receive bigger bonuses compared to those who work leisurely. Our lawyers can even calculate their own bonuses since we use a transparent bonus calculation system based on the actual working hours paid by the clients. By adopting this system, all of our lawyers are motivated to

work productively and the partners of the firm are simply providing training and supervision to ensure the quality of their work.”

Providing us with a brief overview of the industry in Indonesia, Stefanus believes that the legal industry within Indonesia is about to get more competitive as there are more law firms materialising all over the country.

“Within Indonesia, there have been more law firms established recently, and this will make the legal market in Indonesia more competitive.

Some newly established law firms are collaborating with big foreign law firms, with some being funded by them. However, we are quite confident with our position in the market, since we have more experience and more knowledge on Indonesian law compare to those new lawyers.”

In his concluding comments, Stefanus looks to the future, predicting a more competitive industry in which AKHH will maintain its status of being an independent Indonesian law firm.

Providing quality legal services to its clients and training its lawyers to a high level, AKHH will establish itself as one of the leading law firms within Indonesia.

“Moving forward, our overall mission is to provide quality legal

services to our clients, and to achieve this we always train our lawyers to understand the law. As well as being team players, we encourage out staff to be creative and innovative in providing legal solutions to the clients.

“Ultimately, AKHH will maintain its status of being the independent Indonesian law firm, despite the fact there are many offers from big foreign law firms requesting to have a formal association with them. “ Company: Adnan Kelana Haryanto & Hermanto Lawyers Contact: Stefanus Haryanto Contact Email: stef@akhh.com Address: Chase Plaza, 18th Floor, Jend. Sudirman Kav 21, Jakarta, 12920, Indonesia Phone: 62215208270 Website: www.akhh.com

CORPORATE VISION / January 2018 25

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Providing Perfection Through Partnership The Insurance Partnership Financial Services (TIPFS) is a Hull based financial services provider dedicated to providing a range of services that its clients can truly rely on. We caught up with Director, Paul Newman to find out more and explore how the firm came to be named Best Investment Advisory 2017 – Yorkshire in our 2017 Consultancy Awards.

Founded in 2006, TIPFS is committed to providing business clients and private individuals from across the UK with expert financial advice, as well as the right products and solutions to match their requirements exactly. Paul discusses the firm’s service offering in more detail and outlines how the company works to ensure excellence for its valued clients.

“At TIPFS, we offer our clients individual and corporate financial planning services, encompassing all areas of regulated financial advice including, family protection, including life cover, critical illness and income protection, as well as investments, retirement planning including advice on final salary pensions, business protection, company pensions, investments, mortgages and individual financial and wealth planning.

“Time, care attention and most of all a personal service tailored to the individual is what marks us out as the best possible option for our clients. Taking time to listen and understand what are the drivers and objectives of each client, both now and in the future, making sure we follow up on this and review on a regular basis,

and being available to our clients when required we feel is key to creating a strong relationship based on mutual trust and respect.”

Despite the trend within the consultancy market for fewer advisors, as a client service focused firm, TIPFS values its knowledgeable, dedicated staff, as Paul is eager to emphasise.

“To ensure we offer our clients the service they need, several of our advisers are Chartered Financial Planners with more than 20 year’s experience in the Financial Services industry at various roles including senior management, training and development, and sales management. With this time in the industry and with each advisor progressing from a qualification perspective within their respective role, matters that concern clients, objectives which require addressing can be discussed from a theoretical point of view and with this experience from a point of view where we have seen the results of quality advice, i.e. retirement planning (clients retired as they wanted/ planned to), family protection (unfortunate death of a husband, although family now live well, with no debts with two daughters moving through further education with no debt as proceeds of

26 CORPORATE VISION / January 2018

life cover invested well for their benefit – for one example) etc.

“Internally we operate a team focus, as we move ahead together, supporting each other in areas of other advisors’ speciality and one built on regular communication and feedback to ensure the best outcome for the client first. With the focus on self-development as many now Chartered within the firm (with two advisers now being Fellows of the Chartered Institute of Insurers – one of the highest qualification awards within Financial Services), ongoing communication and adoption of changes in legislation, rules and expectations from the regulator, with regular and ongoing high level checks on the quality of advice offered to clients both before and after presentation of the advice, we are able to ensure that clients receive the support they need from our exceptional staff.”

Overall, TIPFS has achieved incredible success over recent years, and it hopes to build upon this going forward, as Paul concludes.

“Ultimately, TIPFS is very proud of the progress made during the company history, recently with inclusion in the FT.com’s top

100 UK Financial Advisory firms.

Looking ahead, our focus will be on ongoing development and recruitment to ensure the current high standards continue to be offered to our clients and those introduced to us. We are always very happy to be referred to new clients, as we feel this is the highest accolade, to be referred to a client’s friends or family and introduced as what they feel is the best professional company to offer the advice they are seeking.

“Moving forward, we will continue to place focus on our work with individuals who are looking for advice on final salary pensions, which has become one of our more popular requests.”

“Longer term, expansion will be our focus, and this will offer us many exciting opportunities which we look forward to taking advantage of as we look towards a bright and prosperous future.”

Company: The Insurance Partnership Financial Services Limited Contact: Paul Newman (Director) Contact Email: pnewman@tipfs.co.uk Address: 40-42 Beverley Road, Kingston upon Hull, HU3 1YE, UK Phone: 01482 217234 Web Address: www.tipfs.co.uk

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1712CV35 Magenta Security Services

0800 772 3786 28 CORPORATE VISION / January 2018

www.magentasecurity.co.uk

Corporate Excellence Awards 2017/2018 Adnan Kelana Haryanto & Hermanto Lawyers

Eradicating Poverty in Africa Through Profits.

Better Globe AS in Norway is the marketing part of their sister company Better Globe Forestry Ltd in Kenya and Uganda. Rino Solberg explains more about the firm and the services that it offers.

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Eradicating Poverty in Africa Through Profits.

Better Globe AS in Norway is the marketing part of their sister company Better Globe Forestry Ltd in Kenya and Uganda. Rino Solberg explains more about the firm and the services that it offers.

Better Globe AS see themselves as one with Better Globe Forestry, and they believe that they cannot present one without the other, as each company possesses the same vision and mission. Rino provides us with a brief overview of the company, who they work with and what services the team offers.

as we have sales agents and customers from over 40 countries.”

“Here at Better Globe, we sell high quality trees as a valuable commodity with a very good buyback deal, and the trees are planted and processed in Africa

by Better Globe Forestry. So, we actually serve customers all over the world, as the sale is mostly done online through our website.

“Embedded in the company is our vision which is; ‘To eradicate poverty and corruption in Africa.’

Whilst our mission is; ‘By social entrepreneurship plant as many trees as there are people on this planet and thereby finance a sustainable implementation of our vision’, both of which are key to our success.”

“Additionally, we also sell a second product, something we call a Donation Package, which consists of trees, water, microfinance and support for children, where 100% of the donation part of the package is given to needy farmer families and where two trees are kept for a good profit, for the ones who buys the package and give the donation. Our customers are from all over the world,

Possessing both a vision and a mission which align themselves with saving the environment and eradicating poverty, it is important that the company set itself realistic goals, and Rino outlines what steps are necessary in order to achieve this.

“When looking to reach our goals, our strategy is through a three-pronged approach, the first is to make the tree planting of mahogany the money-making engine behind the whole concept, where money is earned for everybody which is involved, the farmers who plant the trees, the company running the operation, the people who sell trees and the people who buy the trees in the first place.

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“Secondly, we also have a microfinance deal for the farmers, to kickstart their entrepreneurship into agroforestry and we teach them how to make the best out of their farms.

“Lastly, we build schools and educate children, in cooperation with the NGO ‘Child Africa International’ and teach them honesty and integrity in order to eradicate corruption long term.

So far, after 13 years, we have had great success in all the three areas. After 13 years, of what we call only a ‘Pilot project,’ we have planted over 1.5 million trees,

we have helped approx. 5000 families out of extreme poverty and we have helped over 10,000 children through school, but this is just the beginning. In the years to come, we will plant 8-9 billion trees, we will help millions of farmers out of poverty and support millions of children in schools.”

In order to fulfil its targets of planting enough trees in the right amount of time, the company has had to build partnerships, comprising of trust and understanding, enabling a positive outcome. Rino points

us towards the firm’s partnership with other laboratories, whilst also hinting at the possibility of Better Globe Forestry opening its own facility.

“For us to manage to plant so many trees fast enough, we have worked with a university forestry laboratory in Ghent in Belgium over a period of 10 years, so we could develop the protocol for cloning out trees in their laboratory. We now have that and in 2018 we will build our own laboratory in Kenya and start cloning our trees there.

When that is operating, we will

be able to clone millions of trees very fast, so we can speed up the planting process. This way, we will be able to reach our goal of planting 8-9 billion trees and thereby eradicating poverty in Africa.”

Interestingly, Better Globe Forestry is a unique company in the modern times. It is a company that simultaneously puts the planet and its people first, and pays attention to both equally. It is a company consisting of a forward-thinking and purpose-driven attitude, making itself a key component of

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Support Group 2017, and Rino explains how it feels to have been selected and what this means for the company going forwards.

“It is always good to be recognised for the job we do and working in Africa is not the easiest job to take on, so we appreciate the award very much.

We are especially happy that there is a recognised magazine like Corporate Vision outside Africa which recognises us too, as we earlier have been recognised several times, both in Kenya and Uganda before. So, a big thank you to Corporate Vision Magazine for considering what we do.

the community. Rino goes into a bit more detail about the forestry side of Better Globe.

“For a business to serve the world the way Better Globe Forestry does, is the true definition of prosperity with a purpose; that is, the company does not benefit unless the community and the planet do. Planting trees also lays a foundation for a proper education. When Better Globe Forestry plants trees, they give residents the opportunity to educate themselves on farming practices and earn money. With money, they can afford school fees for their children. This process shows that trees are a priceless component for a happy and healthy life.”

Better Globe, as a company, is financed in a way slightly different to other companies, as Rino highlights. Being market driven, the company owns all its processes in a sustainable manner, and its goals and mission help to mark it out as the best possible option for clients.

“Better Globe’s financing is based on a ‘Crowdfunding’ system, where people can buy trees as a commodity, with a fixed buyback deal over 20 years, starting from year five.

Better Globe buy the trees back at approx. 12 times the buying price. Anyone can buy one tree or thousands of trees at 17 euro per tree. The first four years they get nothing, but from the fifth to

the 19th year we pay 15% down on the buyback deal of the trees.

(We have done this for seven years without fail this year). This leave to be paid the 20th year 170 euro, which then total 208.25 euro and we take over the tree.

We can do this with very little risk involved, because our trees are high value mahogany trees, which has a safe future market with steady growth and almost no fluctuations over 50 years.

“Furthermore, our sister company, Better Globe Forestry Ltd. is the most recognised forestry company in Kenya today and we have working relationship with all the players in the field we work in. We have MOU’s with Kenya Forestry Service (KFSGovernment), Kenya Forestry Research Institute (KEFRI) and The World Agroforestry Centre (ICRAF), University of Ghent in Belgium and University of Nairobi, just to mention a few.

No other forest company have the same vision and mission and no others have the same approach as Better Globe. Due to our special way for people and companies to buy trees with such high return after 20 years, it is not easy for anybody to compete with us. After all, we have done all the research and mitigated all possible risks for 13 years and today not much can spoil our business model. Most other forestry companies only have one process, they plant trees and then sell timber to the process industries. The downside here is that they are depending on

32 CORPORATE VISION / January 2018

the fluctuations in the paper or building industries.

“Crucial to our success, Better Globe is market driven and will process all the timber into different specially made wooden products and export them direct to the retail shops around the world. We therefore own all our processes in a sustainable manner. As our goal is to plant as many trees as there are people on this planet, it will probably be 8-9 billion trees and this will make a big difference for the environment too.”

Regarding the internal culture within the company, Rino explains how he and the team ensures that all of its staff are always best placed to provide the best service possible to clients.

“Since Better Globe has the vision and goals to eradicate poverty and corruption in Africa and at the same time fight global warming, by taking care of the environment, the people who are attracted to us are mainly people with the same kind of interest.

To work with us and to see the results of what we accomplish motivates them extremely well.

All we have to do is to give them the tools so they can follow our system and the rest takes care of itself.”

Evidently, the company is doing extremely well and has been acknowledged in the Corporate Excellence Awards 2017 as the Most Compassionate Africa

“Better Globe is a market driven company so this is good for our marketing and can be used for building our brand in the international marketplace.

Hopefully, some of the readers of your magazine might be interested in our tree planting projects too and want to know more about our Vision and Mission for Africa. Tree planting is also a very good thing to do for the global climate, as trees capture CO2. We can also tailor make very transparent Corporate Social Responsibility (CSR) concepts for companies around the world, so that might be interesting for your readers to know about and they are welcome to contact us in this regard.”

Lastly, looking to build on its going success, there are exciting times ahead for Better Globe AS. Rino signs off by pointing us towards a new venture which the firm will undertake, something which has been in the pipeline for almost five years.

“For almost five years, we have planned the kick off for our newest and probably the fastest growing concept of tree planting in the world. It is called Trees4Shopping.com and is a unique loyalty program for online shoppers.

This will involve us, as a company, making an agreement with online shops of all kinds i.e. cars, supermarkets, clothing, furniture, hotels, airlines, electric appliances, petrol stations and different services etc. Whatever the customer buys from these shops/companies over the whole year, they will get back cash 25% of the total amount as a saving

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15 years later. This will lead to that, people who have never had a savings account, receiving this deal automatically when they do their shopping online and it is totally free for them.

This way, our partner shops and other companies will beat the competition by giving their customers a savings account that nobody else can compete with and their customers will therefore be their best salespeople.�

Contact: Rino Solberg Contact Email: rino@betterglobe.com Address: P.O. Box 410, NO-1502 Moss, Norway Phone: +47 4644 7606 Website: www.betterglobegroup.com

CORPORATE VISION / January 2018 33

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An Education That Constructs Generations Acting in the education market for more than 20 years, the UNINTER Group, based in Curitiba (PR), offers several products and services, most of them focused on the educational segment.

We profile the firm in order to find out about its ongoing success and the services it offers.

Established in 1996, the Uninter Group draws on its vast experience to provide the very highest of standards to their various clients, most of which are students.

Working around the clock, the team at Uninter has a vision to dedicate itself entirely to ensuring the provision of quality education, and looks to bring innovative solutions in education to all corners of the country, operating with an aim: “To develop and transform society through education, allowing new generations to build a brighter and better future.”

Innovation, excellence and self-transformation are all pillars of the development of knowledge at Uninter, which is a group invested and investing in e-Learning platforms that make knowledge and education available to thousands of students.

Through the Uninter International University Center, the Uninter Group has been working to achieve this mission for 21 years through committed innovation

for education. More than 190 thousand students enrolled in one of the more than 100 programs including Master’s and Bachelor’s degrees, specialization courses and extension programs, all of which are taught in on-campus, off-campus and in blended modalities.

Boasting a sterling national reputation, and being present in all Brazilian states, Uninter boasts more than 500 oncampus facilities, making it one of the largest e-Learning institutions in Brazil. This is one of the few vital factors in helping the organisation to attract the best talent to its institutions.

Fundamentally, to be named the Best Brazilian e-Learning Institution and to receive international recognition for it in the form of a Corporate Excellence Award 2017 as Best Distance Learning Institution 2017 in Brazil is an honour for Uninter. It recognizes its efforts in developing educational courses of the highest standards, as well as its engagement in building a more meaningful future for society and for the world.

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Wilson Picler, founder of the Uninter International University Center

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An Education That Constructs Generations

Photo: One Uninter's cutting-edge class recording labs Whilst many institutions direct their efforts towards institutional numbers and growth, Uninter remains committed towards democratizing education and making knowledge readily available in throughout Brazil.

Integral to its success, this philosophy has resulted in international acknowledgment, institutional growth and, ultimately, the certainty of stimulating personal improvement in people through high quality education. A common example of this is the impact made on indigenous and small fishing communities, where residents earned the first higher education diplomas in their family.

Essentially, the programs offered by the institution reach students of a wide variety of profiles, not only in terms of regionality but also in terms of financial reality. Through its own publishing house, Uninter’s strong dedication for education brings personalized material to schools and towns across Brazil.

Moreover, Uninter also simplifies the access to education through agreements held with firms from diverse market segments.

Moving forward, the future poses new challenges for both organisations and students.

Students are becoming much more attuned and more connected through technology than ever, taking a main

role in the learning process.

Increasingly modernized classrooms and digital teaching dynamics will expand the access to knowledge in the world.

As the industry advances, so do the companies, including Uninter, who believe it is a necessity to develop new ways to incentivize knowledge.

Recently, and bearing this in mind, Uninter sent “My Lab” © kits to Engineering, Journalism and Advertising students. Stateof-the-art equipment aimed at encouraging the practice of their profession wherever they are.

Uninter, faithful to innovation, is developing truly personalized solutions, allowing scholars to choose part of the course’s

content, adapting the learning process to each student’s individual needs.

Fully aware of the progression of education in Brazil and in the world, the Uninter Group will continue to invest in technology for education, the betterment of the didactic material, the virtual learning environment, the creation of new courses, new partnerships with foreign educational institutions and in having a faculty that is a reference in the academic world.

Regarding the future, Uninter firmly believes that changing people is a mission that comes from within. Starting with our faculty but going

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An Education That Constructs Generations

Photo: Garcez Campus, situated in Curitiba's city, capital of the state of ParanĂĄ, Brazil beyond institutional doors, where students carry their knowledge into their everyday realities. This is the reason why Uninter encourages a constant alignment between its teams, and predicates one objective: To integrate everyone in the vision of proportional transformation through education. A dignified mission, rooted in the institution ever since it was founded.

Demonstrating a clear interest in it students, the team at Uninter are always looking to provide the best experience for their people, developing their students which will ultimately look to improve the next generation. Looking ahead, Uninter will be looking to progress even further, building on its current success as the team look to further the interests and areas of their students.

Address: Rua Francisco Nadolny, 100, Campina do Siqueira, Curitiba – PR, 80740-030, Brazil Website: www.uninter.com

CORPORATE VISION / January 2018 37

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Demonstrating Safety and Performance MethodSense delivers life science and medical device regulatory compliance consulting designed for clients to get compliant, and stay compliant. We invited CEO of the company, Rita King and President, Russ King, who are both the Founders of MethodSense to tell us more about the Best Life Science Consulting Firm 2017 in South Eastern United States.

MethodSense is a leading global life science consulting firm, providing services and solutions in regulatory strategy, quality assurance, technology and operations. The company helps clients maintain compliance throughout the lifecycle of their products, from ideation and design through FDA clearance or CE marking and post-market regulatory and quality activities.

Rita goes into more detail about what the team does in order to help clients, as well as outlining the typical clientele the firm works with.

“Here at MethodSense, the team has industry expertise across the life sciences, but focuses in the areas of medical devices and combination products where the medical device sector converges with the pharmaceutical and biotechnology sectors.

“Typically, our clients do not have a straightforward path to market or would benefit from more support when bringing a device to market, which is why they seek our expertise. Clients we most enjoy working with have challenging, long-term needs that require strategic thinking and ongoing support. These projects often include complex medical devices, that incorporate both software and pharmaceutical products.”

Differentiating itself from its competitors, MethodSense’s

compliant collaboration solutions are of great benefit to the companies it works with, as Rita alludes to, as well as the experience that the team has built over their years of success in the industry.

“When a company works with MethodSense, they benefit from the additional support of InfoStrength Smart Enterprise Suite. InfoStrength is a transformative quality and regulatory information management solution we designed to solve real world problems for life science and regulated companies.

InfoStrength provides a platform for managing the submission process, implementing document controls, maintaining critical business information, and enabling cross functional team collaboration. Combining our industry-specific experience and the power of technology, MethodSense works at the intersection of engineering and regulatory compliance in close client collaboration to create commercial success.”

business purpose for the client, and that we must focus on and target those business goals in our work. When addressing our clients’ needs, MethodSense combines deep business insight with successful industry strategies, delivering regulatory strategy, quality system regulation compliance solutions, experienced engineering support for risk management file development and safety standard documentation, product validation and usability services that expedite successful FDA and international regulatory submissions.”

Regarding the internal culture within MethodSense, Russ explains how MethodSense ensures all staff are well equipped to answer queries clients may have, resulting in great customer service.

When undertaking a new project, it is important the firm knows what the client expects from the project. Doing thorough research, the team at MethodSense combines their experience with previous success strategies to work out the best solution going forward, as Russ explains.

“Importantly, MethodSense is not a staffing firm assigning workers to projects. We are a knowledge company delivering solutions to address business challenges in the arena of regulatory affairs and quality assurance. Also, we strive to create a culture that fosters learning, mentorship and independence. Most projects we work on require a collaborative approach that pools the expertise of many resources to achieve project success, and we have structured our environment to support that type of effort.”

“MethodSense appreciates that all projects serve an important

Ultimately, Russ and Rita are clearly excited about what the

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future holds for the company, as it continues to achieve its goal of helping its clients to be successful, while also preparing for a wealth of new projects and products which will see MethodSense catapult itself to the top of the industry, “Looking to the future, our goal is to ensure more industry professionals see us as best in class in what we do,” Russ explained. “We will accomplish this by continuing to guide our clients to success. Currently, we are preparing for complex submission projects that require strategic thinking to bring products to market, such as advanced cancer treatments, radiological devices, combination products that include medical devices and pharmaceuticals, mobile medical devices that deliver more personalized healthcare solutions and many more devices that are comprised of complex systems, and we foresee more of these projects coming our way.”

Contact: Russ King Contact Email: rking@methodsense.com Address: 3200 NC HWY 54, Cape Fear Building, STE 101, Research Triangle Park, NC 27709, USA Phone: 001 919 313 3962 Website: www.methodsense.com

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Sailing to an Exciting Destination SIWE Rechtsanwälte is an independent full-service law firm, providing exceptional legal services to various clients. We profile the firm as we look to find out about its excellent reputation.

Founded in 2001

by Martin Sinzger and Susanne Laura Sinzger-Wegerhoff, SIWE Rechtsanwälte provides legal services for all areas of economic law with a focus on corporate law (especially M & A), commercial law, contract law, intellectual property law, labour law, IT law, data protection law and tax law as well as legal representation before the courts.

Offering a variety of services, the firm`s client base consists of both international and local business representatives. As a specialist in corporate and commercial law, SIWE Rechtsanwälte acts for a number of successful globally active European technology and IT-companies and a number of high-profile German based businesses.

reputation is mainly due to word of mouth recommendations and explicit referrals from its clients.

A large number of the law firm’s discerning clientele confides and entrusts representation of its legal interests to SIWE Rechtsanwälte entirely, in order ensure comprehensive legal advice of the highest quality from a single source.

Regarding the firm`s core business the service offer ranges from providing advice on how to set up a company, including all company related structural measures like founding, organisation, transformation, restructuring as well as acquisition and sale of undertakings of any corporate structure, and culminating in consultation within the scope of reorganisation due to a company crisis.

supporting the clientele with comprehensive legal counselling, systematic development of strategic concepts and solutions as well as legal representation in and out of court.

Furthermore, there are several market leading companies in the fields of hosting, electronics, glass manufacturing, engineering, engine production and financial services among the law firm`s clients, which are operating worldwide and have subsidiaries and offices abroad.

Among their major clients is one of the largest international webhosting companies and domain name registrars.

Concerning the financial industry, the legal surveillance and counselling in the course of several M & A deals between worldwide operating companies from Germany, UK, Switzerland, Austria, Italy and Spain constitutes the day-today business of the firm, which can rely upon a huge network of strong international partner offices.

Possessing a wealth of knowledge, the firm is comprised of a team of highly qualified and experienced lawyers, who offers top quality of legal assistance to its clients by combining broad knowledge of economic law matters with great experience in key sub disciplines. In order to ensure such overall legal support, the attorneys work in teams combining expert knowledge and ensuring optimal legal advice for every client.

Particularly remarkable is the fact that, to date, the law firm`s

SIWE Rechtsanwälte considers itself as a provider of services

Each lawyer of SIWE Rechtsanwälte ensures the

achievement of the client`s objectives by means of a commercially led approach and follows the principle of uniqueness of every mandate, wherefore the human factor plays a significant role.

Contact: Martin Sinzger – Senior Partner Address: Innstraße 71, D-94036, Passau, Germany Tel. (+49) 851 988380 Email: sinzger@si-we.de Website: www.si-we.de

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Environmentally Friendly Material Azgard Nine Ltd. is a family owned business, a family that has been active in the textile sector since the 1800’s. Ahmed Shaikh explains what it means to the company to feature in the Corporate Excellence Awards 2017 as the Most Outstanding for Denim Apparel 2017, as well as giving us an overview of the firm.

With the ideal blend of experience and profuse youth, Azgard9 provides its clients with a one stop solution in their quests for trendy, fashionable and practical denim fabric and garments.

Functioning with a never say die attitude, Azgard9 is always ready to deal with the challenges of the ever changing and demanding denim fashion industry. Ahmed discusses Azgard9’s vision of being environmentally healthy and producing sustainable goods, placing an emphasis on sales and the war against global warming.

“Azgard9 has taken it upon itself to play a positive part in creating value for our customers and society at large. Azgard9’s ‘Clean Manga, Green Pakistan, Safe World’ is based on principles of dedication to protecting the health and safety of our employees and others, and using resources more efficiently. Our sustainability vision focuses on three major areas: manufacturing excellence, product sustainability and corporate citizenship. The firm is committed to conducting all affairs lawfully and with integrity, ensuring excellence in environmental safety, and all other areas of compliance.

“Essentially, our sustainable denim target is to counter the depletion of natural resources

and to ensure adequate living standards for the planet’s growing population, by applying ways and methods to conserve energy and resources. The making of sustainable denim involves eco-friendly practice in production, by using lesser chemicals, avoiding wastage of water, and controlling the carbon emission, and using recyclable raw materials.

“Since sustainability is the major concern, the world sellers and most end-buyers are aware of the importance of sustainable productions. Hence, we focus equally on both sales and the war against global warming.”

Featuring in the Corporate Excellence Awards as the Most Outstanding for Denim Apparel 2017 follows the Export Performance Trophy 2017 bestowed upon Azgard9 by the Lahore Chamber of Commerce, in recognition of its untiring work to boost Pakistan higher up in the roster of international denim and garments exporters. Ahmed goes into detail about how it feels to have been selected and what it means for the firm going forward.

“This award is a recognition of our efforts to be the leaders of denim manufacturing. We see the award as the European community’s recognition of our unfailing contribution to both the

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international garment industry in the most ethical and eco-friendly manner. This award gives Azgard9 the impetus to forge further ahead to achieve the ultimate zero emission status.”

Differentiating itself from its competitors, is the firm’s commitment to providing excellence in the production of denim fabrics and garments that meet both technical specifications and exceed customer expectations. Our team is constantly monitoring trends and looking to be pioneers in the industry, fighting global warming whilst still being relevant in all aspects of sustainability, as Ahmed alludes to.

“Working towards creating a better environment, we define sustainability as doing whatever it is we are doing now, without endangering the ability of future generations to do the same.

The means to these ends are a number of procedures to maintain a check and balance on our carbon footprints, effluents in our water, and energy consumption. We never waffle to spend that extra penny for the sake eco-friendliness.

“The overall aim is to put the world population in denim, providing denim for both followers of fashion, and the denim-purists, as well as giving buyers the euphoric feel of being

unique. We take pride in our production to bring out the most sensuous fabrics and garments in ways that are non-toxic, ethical and sustainable.”

Providing us with a brief overview of the denim industry, Ahmed tells us what specific challenges are facing the company and how they will adapt to these and make them sustainable. Additionally, Ahmed also describes what techniques staff employ in order to stay ahead of emerging developments within the fabric sector.

“Working out of an underdeveloped country like Pakistan lands us in situations wherein we have to face challenges such as shortage of fuel and power, thus causing unprecedented hikes in our production costs and overheads. To keep pace with the jet-paced fashion industry and consumer markets we always invest in cutting-edge technologies both in the form of machinery and technical expertise “In our garments unit, we have in place an auto cutter of fabric to provide more consistency in our patterns, and auto markers to expeditiously control the consumption of fabric. Plus, within the process is our e-flow system in washing, enabling us to have a stronger handle on

g Environmentally Friendly Material

water consumption and assisting in curtailing wastage of water at all stages, and lastly auto back pocket machines to ameliorate the consistency.”

Subsequently, in order to meet the demands of both clients and companies, staff must all work together to provide the best service and produce the best results. Ahmed discusses the internal culture in the firm, and how the team ensures that staff are in the best possible position to provide the best service to clients.

“At Azgard9, a very substantive ergonomic policy is in place and followed to the letter. We recognize that the success of our workers defines our collective success, for which regular courses are held internally for the staff to hone their skills and to bring them up to par with the latest technologies.

Added to this, Azgard9 has built co-operations with different

reputed textile and fashion institutes for mutually beneficial progress in the field of denim and denim garment manufacturing.

Throughout the company, we also have a protocol to depute key staff members to travel abroad to participate in courses in countries such as Japan and China.”

to excel, we, and the country have the tools to surge ahead and join the best of the best.”

Acknowledging that although there are some issues which arise when working in Pakistan, Ahmed also states that there are many benefits to work in Pakistan which the company will see in the future.

“At Azgard9, we combine artistic finesse and scientific logic in spinning, dyeing, and weaving in our denim fabric to be cut and sewn into garments that meet all global standards, and caters to every class of the wearer.

“Fundamentally, Pakistan is blessed with the weather and land to cultivate cotton, and has the centuries old skills of converting raw cotton into the best and finest cotton fabrics and apparels, this being the cornerstone of Pakistan’s textile industry overall. Supplemented by a populace that has the mental capacity and eagerness

“Over the years, Azgard9 has built its status to being a prolific denim garment manufactory.

However, even in the hectic race to stay up with the global denim industry, Azgard9 still prioritizes its leadership role in the campaign to keep the world clean and safe for generations to come.”

Signing off, Ahmed notes that Azgard9 has come a long way since inception and will continue to fulfil its mission of saving the world and enhancing it for future generations.

In case of interest in Garments Company: Azgard Nine Ltd. Contact: Asif Ali Khan Contact Email: asif.ali@azgard9.com Address: Ismail Aiwan-e-Science, Off Shahrah-e-Roomi, Main Ferozpur Road, Lahore, 54600, Pakistan Phone: 0092 332 0455385 Website: www.azgard9.com

In case of interest in Denim Fabric Company: Azgard Nine Ltd. Contact: Munir Alam Contact Email: munir.alam@azgard9.com Address: Ismail Aiwan-e-Science, Off Shahrah-e-Roomi, Main Ferozpur Road, Lahore, 54600, Pakistan Phone: 0092 331 4200233 Website: www.azgard9.com

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Expertise in Health Benefits Associations Marketing Group, Inc. (AMGI) is an Employee Benefits and Health insurance agency specialising in group health insurance, individual health insurance and insurance for seniors. We spoke to Founder and President, Jesse Patton as we aim to discover more about the company’s ongoing achievements.

AMGI is an independent benefits consulting group that uses a variety of carriers to assure our clients get the appropriate program to meet their needs.

Jesse Patton is Founder and President of Associations Marketing Group, Inc., in Des Moines, Iowa, having entered the insurance industry in 1981 following a four-year career as a paramedic. He started his insurance career with Mutual of Omaha Companies, first as an agent and then as an Associate General Agent. In 1988, the successful CEO founded AMGI, a team specialising in group and individual health insurance.

Jesse has been named in the Corporate Excellence Awards as 2017 CEO of the Year within the United States, and he starts off by telling us more about his role, and what he believes are important aspects of his success, praising the expertise of his staff.

“Essentially, my role as CEO is to oversee the daily operation of AMGI, along with leading the sales forces in new sales and retention of existing clients. I like to lead by example by outlining the direction to our team and then let them do their daily task. I say it is hard to soar like an eagle when you are around a bunch

of turkeys. I like to surround myself with eagles and let them work. Also, we operate under the assumption that there is no excuse for success only failure.”

Key aspects of both Jesse and AMGI’s success include the willingness to work hard and put in the necessary hours required to achieve success. Jesse explains what other factors and attributes that staff possess which have helped shape the company’s outstanding reputation.

“Concerning the success of my staff and the company, we put in the hours and are always educating ourselves. Also, understanding that they are no luggage racks on caskets which means we are not taking anything with us at that point except our education and our ethics. Understanding that sometimes it best to think of others and do what is right for people.”

Outlining AMGI’s mission statement, Jesse quickly points out the culture within the company, with all staff working to put the customer first, whilst also being given the freedom to operate in their own way, allowing them to maximise their potential.

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“Here is AMGI’s mission statement which is our culture; Providing solutions and expertise in healthcare coverage and employee benefits for our clients.

To provide these services and products to meet the individual needs of our clients and their best interests, not ours. With this attitude, AMGI hopes to achieve a partnership philosophy with our clients and partners.

“Again, letting my people have the freedom to do their jobs, with direction and guidance from me with any support they need, but then the freedom to complete their task without a lot of over the shoulder management.”

Quick to praise his staff, Jesse is grateful for being named in the Corporate Excellence Awards but is keen to say that he would not have achieved what he has without his loyal and dedicated team. He believes that the work ethic of both himself and that which he has implemented on the company, is down to the motivation that his parents instilled within him from an early childhood.

“Any award I have gotten is greatly appreciated not only to myself but to our staff and family as without them I would not be receiving any awards.

Surrounding myself with a good

team, the work ethic within the company is great and I would suggest to anyone to find those eagles to be around, put in the effort and time needed in you field and always be educating yourself never stop.”

Lastly, Jesse signs off by talking about the healthcare system within America and how this has led to interesting times within the healthcare sector, with confusion amongst an assortment of people. AMGI is well placed to capitalise on the situation and lend its expertise to those clients in need.

“America’s healthcare system is in interesting times and America’s are more confused than ever with providing healthcare coverage for them and their families. With our expertise in this market, including the understanding of Federal and State legislation, we are posed for continue growth as a company.”

Company: Associations Marketing Group, Inc Contact: Jesse Patton Contact Email: jpatton@amgi-dsm.com Address:1112 Maple Street West Des Moines, Iowa, 50265, USA Phone: (+1) 800 798 6772 Website: www.amgi-dsm.com

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Experience and Quality on a Global Scale ENGIE is a global energy player and an expert operator in the business of electricity, natural gas and energy services. We spoke to Nicole Iseppi as we look to find out a bit more about her own success and as well as ENGIE’s accomplishments.

ENGIE (formerly known as GDF Suez, prior to April 2015) is a French multinational global company, that develops its power, natural gas, energy services around a model based on responsible growth to take on the major challenges of the energy’s transition to a low-carbon economy: access to sustainable energy; climate-change mitigation and adaptation; and the rational use of resources. The Group provides individuals, cities and businesses with highly efficient and innovative solutions largely based on its expertise in four key sectors: renewable energy, energy efficiency, liquefied natural gas and digital technology. ENGIE has operations in 70 countries around the globe. It is the No.1 IPP in the world; has 21.5 GW renewable power production capacity installed with a further 8.1 GW in construction; No.1 importer of LNG in Europe; No.1 distributor of natural gas in Europe and No.1 supplier of energy efficiency services in the world.

Featuring in our Corporate Excellence Awards as the Global - International Energy Legal Adviser of the Year for 2017, Nicole boasts a wealth of experience and expertise within the global energy industry.

Throughout the international legal and energy industries, it is not common to find a professional as qualified and talented as Nicole, with her career highlighting a real depth of unique, high calibre and leading international energy infrastructure experience. Nicole is acutely aware of the fact that there is still a lot more to achieve within the industry and a variety of opportunities to be further explored. Nicole believes that she still has a lot more she would like to be part of, contribute too and achieve within the energy industry, and she is on a quest to assist the industry to achieve a lot more than her already considerable success in the global market, to date.

Nicole is the only professional in the international energy and legal industry to date, who has worked directly in-house as a senior legal and strategic adviser in both the world’s largest IPP global energy company - ENGIE and also one of the world’s largest energy project finance lenders - Japan Bank for International Cooperation (JBIC). Working with an assortment of clients and businesses in the industry, Nicole assists and advises leading international companies on the successful delivery of their respective energy related interests, strategies and infrastructure investments.

When Nicole first joined ENGIE in 2010, she acted as the Deputy General Counsel and Head of Finance Legal for ENGIE’s South Asia, Middle East and African regions and shortly thereafter was also appointed to act as the Global Team Leader for ENGIE’s Structured Network for their international energy financing agreements (covering the United Kingdom, Middle East, Africa, Asia Pacific, North America and Latin America regions). Since the beginning of 2016, Nicole has now been acting as the Associate Director of Strategy & Economic Development for the Global Centralised Generation business of ENGIE. Where she applies her core energy and legal industry skills & knowledge in a broader business, strategic and commercial sphere with respect to risk management assessment of global power generation, which is an essential part of both ENGIE’s portfolio of assets and the global energy sector.

Boasting an outstanding track record and highly impressive portfolio, the multi-talented Nicole has had the privilege and rare opportunity to have advised, negotiated and managed during her career to date, the successful execution and delivery of many of the global energy Deals of the Year in the industry.

Having worked in the industry for nearly two decades, Nicole’s

experience, knowledge and lessons learned from the energy and legal sectors have led to her becoming highly respected and recognised within the industry on a global scale, both by clients and fellow professionals.

Ultimately, looking to build and capitalise on her success, Nicole can become a leader within the industry, as she relies on her previous experience and utilises her knowledge and extensive portfolio to help ENGIE establish itself as a continued leader within the global energy and natural resource industry.

Contact: Nicole Iseppi, Associate Director – Strategy & Economic Development, Global Centralised Generation Contact Email: Nicole.Iseppi@engie.com Website: www.engie.com

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Eleanor Beaton & Company: Leading the Way for Women in Business Eleanor Beaton is an award-winning journalist and podcast host, keynote speaker and women’s leadership development mentor. She provides us with a fascinating insight into the origins of her company and how she came to win Leadership Coach of the Year – Canada in our coveted Corporate Excellence Awards 2017.

Eleanor Beaton & Company draws on Eleanor’s vast experience in the corporate landscape.

The idea stemmed from her first leadership development program for a fast-growing manufacturing firm in 2013. A few minutes into the programme, Eleanor knew something was wrong.

Of the 12 participants gathered around the boardroom table, just two were women, and in a 30-minute group discussion about the realities of leading, neither of these women appeared willing to speak up.

“I was surprised,” Beaton says.

“I knew them both to be smart, experienced and highly educated – I couldn’t understand why they were holding back.”

After the class was over, both approached Beaton separately, asking if she’d work one on one with them to help them build their confidence as leaders. Beaton said yes, became certified as

a coach the following year, and then went on to build one of Canada’s top leadership development firms for women.

Today, Eleanor Beaton & Company provides a suite of leadership development programs for entrepreneurs, executives and emerging women leaders. The company’s core programs include The Leadership Lab, an 8-week group coaching program that teaches professional women how to build the influence, confidence and presence they need to take their seats at the tables where the big deals and decisions are made. Meanwhile, The Incubator is a year-long program that supports women consultants and business owners to build the necessary business foundation to scale past the $1 million USD mark in sales – a feat achieved by just 2% of all women-owned businesses.

The firm’s virtual training programs and live events draw

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women from across the globe.

Eleanor Beaton’s podcast, Fierce Feminine Leadership: The Success Podcast for Ambitious Women receives tens of thousands of downloads each month, and Beaton travels the world as a keynote speaker focusing on women’s leadership.

“I figured out early on that in order to help my clients achieve the results they were looking for, I’d need to help them enhance their networks.” Unlike many leadership coaches who work exclusively with their clients one on one, all Eleanor’s coaching programs include an aspect of group coaching, which enables participants to forge powerful new relationships.

“Leaders need to be surrounded with a community of people who not only support the woman you are today, but also the leader you are in the midst of becoming.”

Both external and internal factors have contributed to the

company’s rapid growth. Media industry scandals – including the widely publicized allegations of sexual misconduct that led to the downfall of former Hollywood heavyweight Harvey Weinstein, have focused the lens on the ongoing challenges facing women at work, Beaton says. “Companies know they need to support and empower their women. It’s no longer only the right thing to do – there are increasingly serious consequences for companies who maintain the status quo with respect to fostering a culture of diversity and inclusion.”

Internally, the company has put a strong focus on producing high quality original professional development training for women – much of it free – since Day One. “One of the biggest misconceptions in the coaching industry is that people want to ‘buy coaching’. No one wants to buy coaching or development programs – they want to address

g Eleanor Beaton & Company: Leading the Way for Women in Business

the problems that keep them up at night,” Eleanor says.

“We understood that from the get-go, and have spent a disproportionate amount of time listening to our clients, finding out what they want, and then designing step by step curriculum and support to help them get what they need to secure the promotions, negotiate better deals and grow their businesses.”

Much of the content Beaton publishes on her blog, or via her podcast, directly addresses the most common problems faced by high performing women at work; navigating politics, boosting confidence and building assertiveness. After having served thousands of professional

women via the company’s online community and programs, and logging close to 100 interviews with powerhouse women leaders on the Fierce Feminine Leadership podcast, Beaton says she has developed an intricate understanding of why even brilliant, experienced and highly educated women can struggle to make their voices heard in business.

“Gender bias is a complex, nuanced issue,” she says. “As a society, we continue to have a love/hate relationship with powerful women.” Meanwhile, many companies continue to enforce policies that fail to take into account the complex roles of working women – and men.

These include practices such as scheduling critical networking

events or client meetings during breakfast or dinner hours – prime family time for many professional women, who continue to shoulder a disproportionate responsibility for home duties.

leadership development programs to support high potential women inside large and mid-size companies who are serious about advancing women internally.

Beaton says she is deeply honoured to be recognized as Leadership Coach of the Year for Canada by the Corporate Excellence Awards. “As a CEO, I focus on developing my clients and developing my team – it’s wonderful to step back, and savour the success of building a firm that’s having a meaningful impact in the world.”

“As women in leadership, we’ve come a long way,” Beaton says.

“But there’s so much more work to be done.” Beaton and her team are up to the challenge, and as such the future looks bright for Eleanor Beaton & Company.

Looking forward, in 2018 Beaton’s focus will be to support more women consultants to cross the seven-figure mark in sales, and bring her signature

Contact: Eleanor Beaton Phone: 1.902.792.1850 Email: Eleanor@eleanorbeaton.com Website: www.eleanorbeaton.com

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Perfecting Home Care to Create Better Lives Providing quality home care services to many communities since 1987, Preferred Home Health Care & Nursing Services (PHHC) has established itself as one of the best agencies in New Jersey and Pennsylvania. We spoke to Todd Thiede, Chief Financial Officer, to find out more and explore how the firm came to win Most Trusted for Home Care Services 2017 - New Jersey in our prestigious Corporate Excellence Awards 2017.

For more than 30 years, PHHC has provided a wide range of compassionate and dependable skilled nursing and non-medical home health care services, from pediatric to geriatric care, throughout 12 locations in New Jersey and Pennsylvania. Todd explains the firm’s service offering in more detail, outlining how the company works to support its varied clients through individually tailored support.

“Based on long-standing relationships with all of the local hospitals and nursing homes in the region and an intimate understanding of home care complexities, we are deeply committed to helping clients and their families find the right level of care. PHHC is accredited

by CHAP (Community Health Accreditation Program), an accrediting organization for the home health care industry.

“Our pediatric patients include children who are medically fragile and require one-on-one nursing care at home. Also, we send nurses to accompany those children able to attend school.

Our adult patients range from those with medical conditions resulting from an accident to

those with illnesses, such as Amyotrophic Lateral Sclerosis (ALS) and Multiple Sclerosis (MS). These individuals are often in need of skilled nursing services at home.

“Additionally, PHHC is also dedicated to helping the senior population age in place. We love watching people able to enjoy the golden years in their own homes. We help with all aspects of personal care, including assistance with bathing, dressing, eating, medication, and light housekeeping. Also, we provide companion care so people don’t have to feel lonely in their own homes; and where needed, we take our clients to doctors’ appointments and help with errands. In addition to helping our clients, we can also help their caregivers by providing them some time to relax and recharge.”

The company’s passion and dedication to excellence stems from a very personal mission. Joel Markel, president and founder of PHHC, has a commitment to the community because of personal experiences which cemented his understanding that families need quality care at home.

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Between 1989 and 1990, his recently widowed sister was suddenly diagnosed with terminal cancer at age 41, and Joel and his wife took her and her two sons into their home. At about the same time, Joel’s own son, Ryan, was born with serious health problems. Through this heart-wrenching time, they were constantly looking for consistent home health care, and they found it difficult to find qualified and committed caregivers who could tend to his family’s needs.

Unfortunately, Joel’s story did not have a happy ending. Although his sister and son passed away within months of each other, Joel took these sad events as a call to action, to create a concept that would provide the highest degree of care and better service for those in need of home health care. Today, PHHC has established itself as one of the best agencies in New Jersey and Pennsylvania, and Joel and his staff work hard to provide excellence for their clients. Todd explains how the firm’s dedicated employees are trained and supported to ensure that they provide the very best of care to their patients.

Joel Markel, President and Founder

Jonathan Herman, COO

“This recognition is not only an honor for the founder and president of our firm, Joel Todd Thiede, CFO

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Markel, but for our team of more than 4000 employees who have worked throughout New Jersey and Pennsylvania this past year. Not only do we want our employees to feel like they are making a difference in our clients’ lives, we want them to feel that they are part of a vibrant company that is committed to helping them achieve their personal best. As part of our dedication to providing clients with the very highest possible standard of care, PHHC provides exceptional training to all our nurses and home health aides taught by our in-house nurse

educators and respiratory therapists. Most home health care agencies prefer not to do skilled nursing care, so we are proud to be one of the largest providers in the states in which we are located.

“Our support begins right from the start as our carefully trained intake department, that includes a social worker spends an enormous amount of time making certain we meet patient needs. This may also include assuring that family needs are attended to before and after care begins.”

Perfecting Home Care to Create Better Lives

Moving forward, Todd foresees increased demand for PHHC’s services, which will lead the firm to expand and build upon its current achievements, as she concludes.

“With hospital costs rising and the population aging, looking ahead we expect to expand into new territories and to embrace all the latest technologies to keep our services streamlined.

Insurance companies have asked us to service their clients in markets where we do not geographically have locations, which is a testament to the

quality services we provide; and we intend to continue providing the very best possible service as we look towards a bright and exciting future.”

Contact: Lisa Gallicchio Director of Community Relations Tel: 1-732-547-9886 Email: lisa@preferredcares.com Website: PreferredCares.com

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A Sustainable Source of Aggregate Ballast Phoenix has grown significantly over the last five years and is the UK market leader, operating 11 process facilities and selling in excess of 1.5m tonnes of aggregate into the construction sector. We profile the firm and Managing Director, Paul Knight as we look to explore the secrets behind the company’s success.

Coming from an extensive background, Paul Knight started his career in South East Asia in 1995 in the construction industry, after qualifying from the University of Surrey with a BEng Honours in Civil Engineering. He joined Ballast Phoenix in January 2012 as Managing Director to build and strengthen its position in the UK market. During the last five years, Ballast Phoenix has experienced significant growth, with the revenue doubling due to the award of long term contracts.

This success has secured the business’s future, whilst also consolidating Ballast Phoenix’s position as market leader in the UK. As of January 2018, Paul will be appointed as CEO of the Inashco Group, of which Ballast Phoenix is a member, with the aim of giving the group a clear direction and strategy in order to achieve a sustainable and global growth plan. The business will build upon the already successful technical knowledge within the group for both metal and mineral re-use.

Paul believes that the success of the business is due to the strength of the team around him.

“We have spent the past year restructuring our global team, to ensure that it is in line with the direction the business needs for the future. A lean hierarchy with the right people in the right roles enables quick, competent and logical business decisions. The ability of the team to convert the business vision into reality is one

that enables a very driven, focused and supportive management team”.

Additionally, Paul is also focused on ensuring the group’s clients receive the high level of service, that should be expected in this business environment. Moreover, Paul ensures that by empowering the teams, personnel are able to find solutions for the clients, through a personal and open approach.

Established in 1996, Ballast Phoenix was founded in a niche market looking at the viability to process Incinerated Bottom Ash (IBA) into an aggregate for sale in the UK market. The firm also extracts ferrous and non-ferrous metals, and this ensures that these materials are recycled in the market and provides a sustainable solution to reduce waste.

Ballast Phoenix is part of the Inashco Group, which operates globally and was founded in the Netherlands in 2008 to market a unique patented technology developed by the Technical University of Delft. The group processes bottom ash from Waste to Energy plants into usable raw materials such as metals and aggregate. This process helps close the material cycle and avoids CO2 emissions from primary raw material production.

Inashco Group in total operates 22 plants in six countries including the Netherlands, UK, Germany, USA, Finland and Singapore and processes in excess of four million tonnes per year.

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Essentially, the group’s mission is to be the partner of choice for the Waste to Energy sector and other stakeholders focused on responsible ash management.

The ambition to convert ash into raw materials drives the group to deliver inventive solutions to its customers.

Boasting a wealth of knowledge, the group relies on its global operational experience, combining new and industry standard technologies, but it also continues to build upon a strong workforce of personnel who work in a safe and responsible manner.

Waterland is an independent private equity firm that supports entrepreneurs in realising their growth ambitions. With substantial financial resources and committed industry expertise, Waterland focuses on acquiring growing companies that are active in strong growth markets.

Due to the current trend of increasing focus on sustainability and a more circular economy, combined with Ballast Phoenix and Inashco’s strong financial performance, Waterland Private Equity acquired both Ballast Phoenix and Inashco in mid-2015, in order to build an organisation that could provide its clients with a one stop shop solution for issues relating to incinerator Bottom Ash processing.

Waterland has, and continues to, actively support Inashco and Ballast Phoenix in realising their growth ambitions, by facilitating investments in new processing

plants throughout Europe, USA and other target regions.

Furthermore, Waterland provides additional support to the group, by acting as an active shareholder, playing a key role in strategic and operational development, growth and performance. Waterland’s experienced, entrepreneurial investment team aims to support Ballast Phoenix and Inashco to maintain and grow its strong market position in today’s increasingly competitive business environment.

Ultimately, Paul signs off by commenting on what helps Ballast Phoenix to establish itself as the leader within the UK aggregates sector, and which particular transactions have opened up a wealth of new opportunities on a global scale, both for the company and its clients.

“Crucially, the two transactions which Waterland initiated, combined Ballast Phoenix’s leading position in the UK aggregates market with Inashco’s world-class metals extraction technology. This not only enhances the value proposition for our clients in the UK, but also creates numerous opportunities for growth on a global scale. I am excited about the prospects for our company as a global leader in bottom ash processing.”

Company: Ballast Phoenix Contact Email: paul.knight@ ballastphoenix.co.uk Phone: 01778 423345

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Employee Engagement Expertise + Talent Technology Purple Cubed was founded in response to chronic skills shortages and labour turnover within service industries. We spoke to founder, Jane Sunley, to gain an insight into the behind the scenes work within the company, as it features in our reputable Corporate Excellence Awards 2017 as Most Outstanding HR Consultancy Firm 2017 in the UK. Although established in 2001, Purple Cubed are recognised as a new breed of consultancy and expertise for companies that want to improve business results and growth by attracting, engaging and retaining great talent and/or want to tackle specific people-related business challenges and opportunities.

It is widely acknowledged that, today, business success depends on attracting, engaging, developing and retaining great people. That is why creating great places to work is now recognised as one of the top opportunities for leaders around the world to transform business performance and brand differentiation. The firm’s strategy today remains the same as its mission in 2001, to help businesses become amazing places to work resulting in increased profit and growth for them.

Jane starts off by telling us about the core beliefs of the firm and what makes it successful, with the whole team looking to produce the best results. She then goes on to explain how the firm distinguishes itself from others, vital in the Human Resources industry.

“Here at Purple Cubed, it’s about outputs, not inputs; results not just reports; and all about improving the client’s bottom line. Through our own research, we have established five key aspects that influence employee engagement. These five things in turn, positively impact productivity and loyalty. They are communication, leadership, progression, development and cultural alignment. As such, any innovation we deliver is linked to one of these five areas.”

Managing Director, Jo Harley, adds “Essentially, what makes us different from the rest is that we are founder led (it helps that ours is a best-selling author in this area), with pragmatic thinking leaders who have results-led experience and adopt a contemporary approach. The company is non-corporate, flexible, agile, and easy to work with thanks to its boutique nature, meaning we can provide a personal touch to proceedings.

Additionally, all our people are authentic, knowledgeable and are business savvy advisers, with our talented experts who get under the skin of businesses to design solutions that deliver and are tailored to our clients’ needs and culture.”

Following on from discussing what differentiates the firm from

others, Jo explains some of the techniques the team employ in order to stay ahead of any advances that may occur within the industry.

“Fundamentally, we have innovated in our approach to employee progression and communication via our multiaward-winning Talent Toolbox software. When it comes to growing leadership capability, we know that traditional learning is now often ineffective, unless it follows a business focused group coaching format towards a collaborative approach to solving real business issues.

As an example, one client has 19 general managers working together to reduce their high labour turnover. This has resulted in various creative ideas many of which have been adopted across the organisation. This style teaches people to think and problem solve and is far more effective than the ‘chalk and talk’ learning of old.

“We believe that people should drive their own development, though we have applied a creative approach to helping them do it better and in a more contemporary way. For example, shifting budget from traditional learning into more accessible in-house ‘wiki’ type data

repositories with user generated content such as video, podcasts and short punchy ‘how to’ guides.

Also, we help them to implement ongoing communication around business and self-improvement such as learning huddles, refreshers, team knowledge exchange – short, sharp and significant, group projects, solving business challenges collaboratively, exchanging knowledge and stories.”

Ultimately, there is plenty to be positive about for Purple Cubed, as the company has strong foundations which it can build upon, aided by the fantastic results their clients experience.

There is a sense of trust and openness that has developed between the ‘Purple People’ and their clients. The company’s leaders are very committed to ‘practicing what they preach’, and so the internal culture remains strong and employees ensure all customers and their teams are equipped to provide the best possible service to their clients. This means it is highly likely that the company’s services will be retained in the future (some clients have worked with the business for over 10 years for example). There are bright futures ahead for the team members and clients of Purple Cubed.

CORPORATE VISION / January 2018 49

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