Markets Monthly - Emerging Markets 2017 Plus: Consus S.A. / MobileMeasure / Seemax Asia Marketing Research & Consulting Limited
Best Risk Management Company - Indonesia
Indonesia Clearing and Guarantee Corporation
Best Luxury Hotel & Spa - Bali
Vista Land & Lifescapes, Inc. Homebuilder of the Year 2017 - Philippines - page 4
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Welcome to the International Emerging Markets Awards 2017...
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Markets Monthly - Emerging Markets 2017
An emerging market entails that a nation’s economy is one that is progressing towards becoming more advanced, usually by means of rapid growth and industrialisation. These countries experience an expanding role in both the world economy and on the political frontier. Therefore, the International Emerging Markets Awards 2017 are here to celebrate those companies that are giving their country a helping hand to expand their countries economy, and putting them on the world map.
What's Inside... 4. Vista Land & Lifescapes, Inc. Homebuilder of the Year 2017 - Philippines 8. The Samaya Best Luxury Hotel & Spa - Bali 10. Indonesia Clearing and Guarantee Corporation Best Risk Management Company - Indonesia 12. Consus S.A. Best International Green Technology Consultancy Firm - Poland 13. ProLogistica Soft Best User-Friendly Software Provider 2017 - Poland 14. Seemax Asia Marketing Research & Consulting Limited Best Business Qualitative Studies Boutique - China 15. graphology solutions group Best International Leadership Development Experts & Award for Excellence in Graphology Analysis - Poland 16. Mellon Poland Sp. Z o.o. Most Innovative Technology Solutions Provider - Poland 17. Cinco Group Best Independent Insurance Brokers & Award for Excellence in Motor Insurance - Russia 18. HBR Equipamentos Ltda. Best Compressed Air Equipment Distribution Company- Brazil 19. MobileMeasure Best for Digital Consumer Engagement Solutions - China 20. Tempest Advertising Best Digital Media Company - India & Award for Excellence in Event Marketing 3
Homebuilder of the Year 2017 - Philippines Operating through its six distinct subsidiaries, Vista Land & Lifescapes, Inc. is one of the leading integrated property developer of the Philippines and the largest homebuilder of the country, providing a wide range of housing products to its customers across all income segments and operates retail malls that target mass market retail consumers and also involve in developing and operating BPO office commercial assets. We profile the firm to find out more about its phenomenal success. Established in 2007 but drawing on the vast market experience of its various subsidiaries, Vista Land has grown since inception to become the market leader by far in terms of total number of houses built, having constructed more than 300,000 homes through its pioneering subsidiaries since 1977. Vista Land has an established presence in over 100 cities and municipalities across 39 provinces. Currently the firm ranks among the top listed property firms in the country in terms of total assets, earnings and market capitalization. With well-known and distinct brands – Brittany, Crown Asia, Camella and Vista Residences, and through its provincial marketing arm Communities Philippines - Vista Land caters to all income segments in the different provinces of the country. The range of product offering starts at Php 800,000 (approximately USD 18,400) up to Php 48,000,000 (approximately USD 1,100,000). Through its five distinct residential subsidiaries Vista Land offers its clients the solutions they need. Brittany caters to the high-end market in Mega Manila, offering luxury houses in master-planned communities, priced at Php 12.0 million and above. Brittany's first development, the La Residencia de Bacoor was launched in 1993. Among its current projects are Amore, Portofino Courtyards, Portofino South in Daang Hari, Alabang; Crosswinds and Grand Quartier in Tagaytay City; Georgia Club and Augusta in Sta. Rosa, Laguna. Crown Asia Properties, Inc. caters to the middle-income housing segment in Mega-Manila, primarily offering houses priced between Php 4.0 million and Php 12.0 million. Since 1996, Crown Asia Properties, Inc. launched its projects under the "Crown Asia" brand name. Among these developments were Amalfi in Dasmariùas, Cavite; Valenza in Sta. Rosa, Laguna; Aventine in Taguig City; Fortezza in Cabuyao, Laguna;
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Marina Heights in Sucat, Muntinlupa; Ponticelli in Daang Hari, Alabang; Citta Italia and Carmel in Bacoor, Cavite. Camella Homes has serviced the low-cost and affordable housing segment, priced below Php 4.0 million, in the Mega Manila area. The firm markets its projects primarily under the "Camella" brand, the most preferred brand in housing. Among these developments are Cerritos Heights and Lessandra Heights in Daang Hari, Alabang; Camella Vecina in Cabuyao, Laguna; Cerritos East in Pasig City; Camella Molino in Bacoor, Cavite; Grenville Residences in Taguig City; Pristina in Imus, Cavite and Fronterra in Las PiĂąas City. Communities Philippines and its subsidiaries offer residential properties outside the Mega Manila area in the low-cost and affordable and middle-income housing segments. Communities Philippines' provincial development efforts start-
Markets Monthly - Emerging Markets 2017 Mr. Manuel B. Villar, Jr., our Chairman
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ed in Cebu, Cagayan de Oro and Pangasinan. In 1996, the firm extended its nationwide presence by making its initial investment in Northern Luzon. Since then, Communities Philippines has launched projects in 19 provinces around the Philippines. Among these projects are Camella Northpoint and Positano in Davao City; Provence in Malolos, Bulacan; Camella Sto. Tomas in Sto. Tomas, Batangas; Camella General Santos in General Santos; Camella Naga in Naga City; Camella Tuguegarao in Tuguegarao, Cagayan and Prominenza in Baliuag, Bulacan. In 2009, Vista Land acquired Vista Residences, Inc. to signify its commitment to become a major player in the sector. Vista Residences offers vertical residential projects. It focuses on the development and sales of residential/commercial condominium units priced between Php 1.9 million and Php16.0 million. Among its developments are Vista Villas Tagaytay in Tagaytay City; Costa Vista Boracay in Malay Aklan; Wil Tower in Quezon City; The Loop in Cagayan de Oro City; Northpoint in Davao City; Laureano Di Trevi in Makati City; The Symphony Towers in South Triangle, Quezon City; Cerritos Residences in Pasig, Metro Manila; Pine Crest in New Manila Quezon City; Vista Pinehill in Baguio City; Vista GL Taft, Vista Heights and Vista Recto in Manila; Pointe Katipunan in Quezon City; and Brenthill Baguio in Baguio City. As they embarked into the integrated property development, they have shifted from the pure housing business to include all the necessary elements of an integrated development where residential and commercial business exists. This platform was made possible through its acquisition of Starmalls, Inc., a major developer, owner and operator of retail malls that target mass market retail consumers in the Philippines and also develops and operates BPO commercial centers. Vista Land launched “Communicites,� its flagship venture, a self-contained cities combining lifestyle retail, prime office space, university town, healthcare, themed residential developments and leisure components. Through these subsidiaries, Vista Land is able to offer a vast product line which meets the needs of Filipino families at every point on the home ownership and commercial spectrum: from first homes, to upgrade homes, to urban developments, and to Communicities. The company build communities that foster proud family and neighbourhood relationships, value the rewards of hard work, and reflect responsible use of resources and our environment. Operating in such a vital market, hiring and retaining a strong workforce is crucial to ongoing success for firm such as Vista Land people. Everyone who works for the firm builds homes with unwavering commitment, passion and dedication to quality and genuine care for their homebuyers. The staff conduct themselves with the highest levels of creativity, integrity and professionalism to ensure the success of each project. This exceptional workforce is led by a strong board of direc-
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tors and senior management team. Chairman of the Board is Manuel B. Villar, Jr., who was previously Senator of the Philippines from 2001 to June 2013. He served as Senate President from 2006 to 2008. He also served as a Congressman from 1992 to 2001 and as Speaker of the House of Representatives from 1998 to 2000. A Certified Public Accountant, Mr. Villar graduated from the University of the Philippines in 1970 with the degree of Bachelor of Science in Business Administration and Accountancy in 1973 with the degree of Masters in Business Administration. He founded Camella Homes in the early 1970s and successfully managed said company over the years, to become the largest homebuilder in the Philippines now known as the Vista Land Group. In addition to his work with Vista Land, he is also the Chairman of the Board of Starmalls, Inc. Director and President & Chief Executive Officer of Vista Land is Manuel Paolo A. Villar, who graduated from the Wharton School of the University of Pennsylvania, Philadelphia, USA with a Bachelor of Science degree in Economics and Bachelor of Applied Science in 1999. He was a consultant for McKinsey & Co. in the United States from 1999 to 2001. He joined Crown Asia in 2001 as Head of Corporate Planning. He was elected President and Chief Executive Officer of the Company in July 2011. As part of its commitment to creating stunning homes and communities that enhance the area they occupy, Vista Land, together with Villar Social Institute for Poverty Alleviation and Governance (Villar SIPAG), is committed to sustainability. Seeing the importance of rehabilitating the planet, protecting what limited resources still exists, and creating values that support an eco-friendly way of living. Vista Land, together with Villar SIPAG, collaborated in a collection of programs designed to sustain mother nature. Overall, Vista Land seek to become an integral part of the livelihood aspiration of the Filipino family. People take pride in living in one of their homes and this is its core focus at all times. Ultimately, Vista Land has demonstrated its continued confidence in the Filipino market through its plans for further expansion into new areas in the country. With the widest geographic reach among all property developers in the Philippines, the company continues to solidify the status of "Camella" as a truly national brand, and moving forward it will remain a strong contender in the market through this and its other subsidiaries. Constantly seeking to innovate and adapt, one of the key projects which will help it succeed in this aim is the development of Communicities, an integrated urban development combining lifestyle retail, prime office space, university town, healthcare, themed residential developments and leisure components.
Markets Monthly - Emerging Markets 2017 Company: Vista Land & Lifescapes, Inc. Contact: Rachel Ardales Contact Email: rachel_ardales@vistaland.com.ph Address: UGF Worldwide Corporate Center, Shaw Blvd., Mandaluyang City, 1552, Philippines Phone: 22635520064 Website: www.vistaland.com.ph
Mr. Manuel Paolo A. Villar, our President and CEO 7
Best Luxury Hotel & Spa - Bali The Samaya Seminyak is a twin centred boutique deluxe resort based in Bali. We invited General Manager Ray Clark to tell us more. The Samaya is in the upper echelon sector and the establishment is comprised of all pool private villas both in Ubud and the trendy beachfront of Seminyak in Bali. The resort attracts clients from around the world, with the majority of clients visiting from Europe, Australia, Japan and Korea. Ray outlines how the resort approaches new markets or clients in order to ensure everyone makes the most out of their stay. “When exposing ourselves to new clients and markets, we usually invite and try to get the decision makers, product managers and senior personnel to try and test our products, in order for them to be comfortable including us as parts of their exclusive collection of hotels.” Bali is a beautiful region which offers many benefits to the hospitality industry, as Ray is keen to highlight. “Operating in Indonesia, and more specifically Bali, has over the last decade provided many opportunities for investors into this emerging market especially that of Tourism in Bali. Following on from some of the setbacks and difficulties experienced during the mid-90’s Asian Financial crisis, International branded hotels have made Bali their home with the confidence of their owner’s investments. “With the representation of Bali as a World Class Tourism destination, the government expects the long-term growth of inbound tourists, meaning that Bali appears resilient to some of the disadvantages and hurdles that it has faced over recent years. The work ethics of the local Balinese, and the cost of doing business have helped us and many become firmly established in our sector with heavy burdens carried by similar business in fully developed Countries. Low interest rates, investment into the infrastructure and resources by foreign investment has helped erode poverty to an all-time low. The previous 10 years has seen our growth rate increase year on year, albeit now slowing down, and this provides many advantages for firms such as ours. “Fundamentally, the hotel Industry in Bali is going through some tough times, there has been a rebound in occupancies seeing 2016 show a crease of some 4% over 2015, but with a demographic change of arrivals, which has affected the ADR and spend per Capita. The stalled economy has affected our Industry. Some hotel owners who have had to ride out a few years of below expectations have decided it is not worth to pay a management company for full time oversight and other services, and many have switched to self-management
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control, and released their management companies. “Despite this, The Samaya continues to see the benefits of the region, including the fact that it is strategically positioned to attract traffic from Australia, the flight hubs of Malaysia, Singapore, Hong Kong & Bangkok, plus all the UAE states, which in itself then opens for daily traffic from Europe and beyond.” Overall, despite the challenges in the region, Ray is optimistic that the Samaya will continue to build upon its current success, as he proudly concludes. “Ultimately, here at the Samaya, we have embraced the Chinese proverb attributed to the ancient Chinese sage Confucius ‘If you love what you do, you’ll never work another day in your life’ and this works well for us and our guests, as I truly believe we all enjoy what we do on a daily basis. We are an absolute beachfront all villa full service resort, uniquely the only one in the area of Seminyak, and we will continue to aim to meet our guests’ needs and exceed their expectations going forward.”
Markets Monthly - Emerging Markets 2017
Company: The Samaya Seminyak Contact: Ray Clark, General Manager Contact Email: ray@thesamayabali.com Address: JL Kayu Aya, Seminyak Beach, Bali, 80361, Indonesia Phone: 0062 361 731149 Web Address: www.thesamayabali.com
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Best Risk Management Company - Indonesia Indonesia Clearing and Guarantee Corporation (KPEI) We profile the firm to explore the secrets behind its success. Founded in 1996, KPEI acts as a Clearing and Guarantee Institution for Indonesia capital market. According to Capital Market Law the Government has appointed KPEI as a part of the Self Regulatory Organization (SRO) of Indonesia capital market, together with the Indonesia Stock Exchange (IDX) and Indonesia Central Securities Depository (KSEI). KPEI’s existence in Indonesia capital market industry serves as the Central Counterparty (CCP) that operates the clearing services and guarantee the settlement of securities exchange transactions. KPEI’s clearing activity covers the process of determining the rights and obligations of the transactions from each Clearing Member (CM) that shall be completed on the settlement date. KPEI has the responsibility to provide legal assurance in the fulfillment of rights and obligations for CM, brought about by the securities exchange transactions, in ensuring that the settlement of the transactions is provided. In 2000, KPEI, along with IDX and KSEI, implemented scripless trading and settlement of equity products to Indonesia capital market. A tremendous increase in efficiency was thus seen, which boosted the number of securities exchange transactions. This increment had to be balanced with a quick, safe, and efficient settlement process. This condition triggered all SROs to massively develop and implement effective systems. KPEI fully supported the implementation of scripless trading and settlement with the introduction of Electronic Clearing and Guarantee System (e-CLEARS) as the main system in the clearing and guarantee process for equity products. It is this pioneering approach which sets the firm apart from its competitors. KPEI is the sole Central Counterparty which provides the clearing and guarantee services for equity and derivative product transacted in Indonesia capital market. There is also another clearing house to execute clearing and assurance of transaction settlement such of commodity futures contract, but KPEI does not directly compete with them, and as such it is well positioned to offer clients a range of unique services.
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Additionally, in order to offer the very highest standards of service to clients, KPEI has five core values: integrity, prudence, customer focus, fellowship, and the achievement of excellence. These core values are planted to all employees, including the top management in order to be able to provide the best services to the clients and stakeholders. To ensure that those core values are implemented appropriately, KPEI conducts survey to the all employees to measure the internal satisfaction. Alongside this, in order to measure clients’ satisfaction upon the KPEI ‘s services, KPEI also conducts customer satisfaction surveys. Based on the survey result, all parties in the company always try to improve the service, both to internal and external clients, ensuring excellence at all times. To remain at the forefront of emerging developments and ensure clients receive cutting edge support and advice at all times, KPEI try to always comply with international standards and best practices. The firm also joining the international associations, attending international forum for updating and expanding knowledge in CCP area and capital market industries. Within the Indonesian capital market sector currently there are only the three SROs, IDX as the trading facilitator, KPEI for clearing and KSEI for custodian function. At the moment the SROs are operating under the supervision of Indonesia Financial Supervisory Agency (FSA), financial institution regulator. Capital markets, together with banking and insurance are expected to be able to collaborate each other to provide the best services in financial industries, which will drive up future opportunities for firms such as KPEI. Overall, Indonesia as the developing country has much potential, with a vast number of citizens, high country growth and high business growth. This huge number of citizens can benefit the capital market industry to expanding their number of investors. KPEI, as the sole CCP for exchange, is well positioned to take advantage of these opportunities, working with this target market and providing them with a number of financial products. In order to ensure it takes full advantage of these, KPEI is
Markets Monthly - Emerging Markets 2017
currently involved in a number Capital Market development projects. These form the basis of the company’s fiveyear Strategic Business Plan. In 2017, KPEI will focus on the completion of on-going projects and implementation of new and value added services, which the firm hopes will benefit both its shareholders and its clients as it looks towards a bright and prosperous future. All the achievements and development agenda, will form a solid basis of the company to achieve it’s long-term strategic goal, to be a well recognized and reliable Qualified Central Counterparty (QCCP).
Company: Indonesia Clearing and Guarantee Corporation Contact: Reynant Hadi, Corporate Secretary Contact Email: reynant@kpei.co.id Address: Gedung Bursa Efek Indonesia Tower I Lt. 5, Jl. Jend Sudirman Kav 52-53, Jakarta, 12190, Indonesia Phone: 0062 21 5155115 Web Address: www.kpei.co.id
President Director of KPEI, Hasan Fawzi 11
Best International Green Technology Consultancy Firm - Poland Consus S.A. a leading consultancy team with a focus on climate and energy issues. We profile the firm to find out more. Consus Group provides comprehensive services for international projects such as: smart climate development, green technologies, trade of renewable and biomass, project financing and investments, international trade and consulting. Consus Group moderates government and investors cooperation, selecting the most technologically superior solution. In addition, it manages complete start-to-finish process from project concept to final implementation by identifying its clients’ needs and providing experience and consultancy regarding chosen field. As such, its service offering covers the creation of environmental protection strategy for enterprises and the acquisition of capital in ecological investments. The firm introduces and delivers strategies that work for each individual client, supporting clients to solve their ecological investment issues from introducing environmental protection strategy through to capital acquisition and execution. The firm’s competitive advantage is based on long-term relationships with clients who appreciate professional services we provide. As Consus provide the highest quality of service, guided by the principle of transparency. For Consus Group, the biggest advantage of operating in the emerging markets is the satisfaction of being a pioneer and supporter for constant development, connected particularly to the ecological aspect of the state’s environment. The firm’s advantage is based on long-term relationships with clients who appreciate professional services it provides. The firm’s dedicated team understands the specifics of local markets and the dynamics of the global economy. As such, its offering covers the creation of environmental protection strategy for enterprises and the acquisition of capital in ecological investments. Working in an emerging market stimulates us for constant improvement, as Consus have to be up to date with new technologies, international market situation and the condition of global environment. To achieve this, the firm trusts in long-term cooperation.
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Most of Consus’s employees have worked for the firm for many years but the firm always stay open to support its teams by taking part in joint projects with other institutions including cooperation with universities and students. Employees are provided with many opportunities to obtain new skills and knowledge by supporting their further education and participation in many valuable courses, local as well as international conferences. In order to support clients, both in emerging markets and beyond, the firm is constantly open to implement all possible means of international communication. Consus is present in digital channels and available to be contacted at any time during every stage of the project, and as such is ready to operate all over the world facing many different economies and cultures. The company believes that all regions have their own opportunities, which can help flexible businesses to derive profits. In its region the use of fossil fuels is very high and the realization of projects reducing the emissions as well as the ecological advisory and education is very much needed. Therefore, the philosophy of the company is to promote efficient ecological solutions serving it clients and society as a whole. Ultimately, diversification of the areas of company involvement and exploiting new market opportunities provides the Group with stable growth and sustainable development, which will be its ongoing focus moving forward.
Company: Consus S.A. Contact: Pawel Piejak Contact Email: pawel.piejak@consus.eu Address: Ul. Dominikanska 9, Toruri, 87100, Poland Phone: 48566605770 Website: http://consus.eu/
Markets Monthly - Emerging Markets 2017
Best User-Friendly Software Provider 2017 - Poland ProLogistica Soft is a Polish software provider with a mission to support companies in improving their inventory management process. We profile the firm and explore the secrets behind its success.
ProLogistica offers demand forecasting and inventory optimization solutions, but the firm’s services go much further than providing software. It cooperates closely with its clients helping them design their inventory management process and measure its effectiveness. The experience ProLogistica has gained for years of cooperation with numerous companies from various business areas has made it a leading expert in the inventory management and demand forecasting area. The company's software calculates demand forecasts and chooses inventory management strategies to lower inventory costs and increase sales. Excellent results are achieved by using state of the art statistical and machine learning methods developed by ProLogistica's research and development team with close cooperation with academic institutes. The solution allows good quality forecasts not only in typical cases but also in more difficult examples, such as new products or intermittent demand forecasting. ProLogistica's software however is not only about achieving accurate forecasts and optimizing inventory. What's equally important it automates and organizes the demand planning and inventory replenishment processes. ProLogistica's clients are production companies and distributors from different business sectors. Its solution is pretty
general since every company needs to forecast their demand and all of them do it sometimes without being fully aware of it. What is important, ProLogistica has among its clients both small and large companies. Its solution is available as software-as-a-service which makes it affordable even for small businesses. For larger companies it provides highly customized software solutions. Such clients are treated individually and the software is being adjusted to their specific business needs. Currently, all of ProLogistica's clients are Polish companies. The company is however currently working on extending their business globally, which will help it to achieve its aim to draw on its experience to become a leader among demand forecasting and inventory optimization software providers for companies for which currently available solutions are too complex and too expensive. Company: ProLogistica Soft Contact: Agata Chorowska Contact Email: agata.chorowska@prologistica.pl Address: Aleksandra Ostrowskiego 9, Wroclaw, 53238, Poland Phone: 48717164465
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Best Business Qualitative Studies Boutique - China Seemax Asia Marketing Research & Consulting Limited is an innovative boutique consultancy agency based in Shanghai. We profile the firm to learn more about the range of services it offers.
Since its inception, Seemax was built to be a boutique firm that focused exclusively on qualitative studies. The firm is committed to its aim to provide expertise to help companies gathering insightful information to drive better, faster and more effective business decisions. Thanks to its small size and the vast industry expertise of its staff, Seemax is able to bridge the gap between small local agencies that lack regional experience, and global agencies that lack customized solutions and service, combining the two to offer clients the very highest standards of service and support. Being independent also allows the firm to offer cost effective solutions which are between 15 and 20% cheaper than larger agencies whilst still offering the same excellent quality. To achieve this, all members of the managerial team have received professional and systemic training from multinational marketing research companies, which provide them with expertise and advanced research skills. Working with such a vast array of clients ensures that the firm is able to leverage the expertise it has gained and offer truly cutting
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edge services which are at the forefront of the latest corporate developments. Known for its professionalism in fieldwork quality and its resourcefulness, Seemax have become the major research partner for many MNCs and domestic giants in China, and moving forward the firm will be keen to build upon this success and grow even further to support a wider range of clients over the coming months and years.
Company: Seemax Asia Marketing Research & Consulting Limited Contact: Vinson Xu Contact Email: vinson@seemaxresearch.com Address: Room 2401 Huiyin Plaza No. 2018, Huashan Road, Shanghai, China Phone: 862134770003 Web Address: www.seemaxresearch.com
Markets Monthly - Emerging Markets 2017
Best International Leadership Development Experts & Award for Excellence in Graphology Analysis - Poland Graphology Solutions Group has been operating on European market since 2008, supporting leaders in personal growth and personnel selection processes. We caught up with Lucyna Baca-Lönn to learn more about the work it undertakes in these markets. Graphology Solutions Group provides leadership development programs for the leaders both from business and political sectors. Lucyna discusses the firm’s service offering in more detail and outlines what sets the firm apart from other companies. “Here at Graphology Solutions we support a vast array of clients including Business owners, Presidents, Managing Directors, Board Members, Directors of the companies and wellknown politicians. The leadership development programs we offer ensure excellence of leadership skills and personal growth of our clients. To comfort the needs of the leaders we work with them both on-line and personally. “Fundamentally, the application of graphological analysis and other scientific assessment methods in leadership development programs and in leadership selection processes, is a quality that distinguishes Graphology Solutions Group in the market of personal growth industry. We combine practice with scientific findings and the uniqueness of graphological consultancies and that makes us the best option for our customers.” In order to ensure that the overall outcome of the firm’s consultancies meets its clients’ needs, the firm works efficiently and effectively to communicate with them throughout the process, as Lucyna outlines. “Our clients’ specific needs determine the structure of the solutions we propose to them. We pay a special attention to a mission of our customers as it summaries their value system and organizational culture of our prospects. We propose win-win solutions to our clients as such proposals secure the highest quality of the projects’ completion. Moreover, our internal culture based on the abundance mentality with a main focus on vision, discipline, passion and conscience en-
hancement of our organization contributes to the best possible service fulfilling the demands of our customers”. As the Founding and Managing Director, Lucyna has cultivated an exciting strategy for the firm’s future growth which she is keen to explain in her concluding comments. “Moving forward, my vision is to grow Graphology Solutions Group even further, and I can see it prospering on international markets and providing the value to the leaders of different nationalities. I feel privileged to support our clients in their valuable and precious work towards excellence and constant growth.” Company: Graphology Solutions Group, Poland Contact: Lucyna Baca-Lönn Contact Email: lucyna.baca-lonn@graphologysolutions.eu Skype ID: Lucyna.Baca-Lonn Phone: 0048 882092687 Web Address: www.graphologysolutions.eu
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Most Innovative Technology Solutions Provider - Poland Mellon Poland Sp. Z o.o. offers leading front-end and back-end transaction solutions and services. We profile the firm to explore the secrets behind its success. Established in 2006, Mellon Poland provides specialized technology solutions and outsourced services to organizations with strong consumer business, such as Retail Banks, Insurance Companies, Public Utilities Companies, Telecommunications Providers and large Retailers. Mellon Poland is a subsidiary of Mellon Technologies and member of Mellon Group of Companies. Mellon is a dynamic multinational group providing specialized solutions and services that aim to facilitate the transactions and interactions of organizations with strong consumer business, including financial institutions, public utilities, telecommunication providers and retail chains. Headquartered in Athens, Greece, Mellon has over 5000 employees and is present in 12 countries in the wider region of Central and SE Europe, assisting its customers to increase their market share and launch new products and services, efficiently and cost effectively. One of the biggest assets of Mellon Poland is the incorporation of the Group’s international know-how with the company’s local expertise and capabilities. This combination brings Mellon Poland in a unique position to address the needs of its customers, enabling them to improve their market share and profitability, effectively develop and manage their physical and digital channels and introduce competitive products and services with short time to market across Poland. As a member of Mellon Group of Companies, Mellon Poland incorporates the expertise of the different companies and the international reach of the group in its offerings to achieve optimum, cost effective results. What truly sets Mellon Poland apart from the competition and marks it out as the best possible option for its clients is the firm’s dedicated and professional staff. The company’s management and consultants own extensive know how and proven capability offering valuable insight on the trends and developments that affect the business of its customers. Alongside this, its personnel participate in regular training sessions and receive updated on all new technological and business trends to ensure that they remain at the forefront of emerging developments in their sector. The company offers integrated solutions that combine the best local and international practices, to ensure that all the
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client engagements demonstrate significant value addition at every stage of the ‘transaction life-cycle’. Ultimately, Mellon Poland’s growth, global network and increasing client-base, prove its ability to provide a competitive advantage to its customers, and moving forward the firm will be looking to grow this even further and build upon its current success.
Company: Mellon Poland Sp.zo.o. Contact: Anna Paszkowiak Contact Email: A.Paszkowiak@mellon.com.pl Address: Aleje Jerozolimskie 162 str, 02-342 Warsaw, Poland Phone: 0048 22 5725300
Markets Monthly - Emerging Markets 2017
Best Independent Insurance Brokers & Award for Excellence in Motor Insurance - Russia Cinco Group is an independent insurance and reinsurance brokerage with offices across Russia. We profile the firm to learn more and examine the secrets behind its success. Established in 1992, Cinco Group operates from offices in Moscow, St.-Petersburg, Siberia and the Russian Far East as well as several CIS countries, and through these international bases the firm is well placed to have an access to relevant insurance markets. The firm perform the functions of intermediaries in insurance transactions and its overall goal is to provide secure and economical insurance protection for its clients and help them in solving any insurance related problems In order to provide full spectrum of services to its clients, the group operates across all classes and types of insurance. Apart from arranging specific insurance covers Cinco Group are always ready to give its clients qualified consultations in insurance matters. A full service is offered to everyone who works with the group; as such, it represents their interests throughout the whole term of the contract and in solving any issues under dispute including the ones related to indemnity payments. Over the past two decades the group have been gradually expanding from its home market being Russia into other FSU territories and, moving forward, Cinco see further opportunities specifically in Central Asia and Mongolia. As such the firm is seeking to grow its presence in these regions, alongside the Middle East. Ultimately, by using services of Cinco Group clients can rest assured that they have the support of a dedicated insurance professional who will always be on their side. This year the group is celebrating its 25th anniversary, so continuity is the key to CINCo Group's success; where others are coming and then eventually going, the group remains a constant.
Company: Cinco Group Contact: Alexander Goussarov Contact Email: agoussarov@cinco.ru Address: Gilyarovskogo str 7, 16th Floor, Moscow, 129090, Russia Phone: 74952325581 Website: www.cinco.ru
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Best Compressed Air Equipment Distribution Company- Brazil HBR Equipamentos Ltda. is a Brazilian compressed air equipment specialist which draws on over 30 years’ experience in the market to offer the very best quality products. We profile the firm and explore the secrets behind its success. Established in 1985 with the focus on the distribution of equipment destined to the compressed air market, due to the strong commercial profile and strategic vision of its founders, in a short time HBR already created a complete line of products for the segment, such as filters, elements, cooling towers, traps, reservoirs, pipes and dryers. HBR's technical focus allows the company to provide, besides the basic conventional line, other customized equipment with high performance engineering, which allowed it to compete even in the international market. Today, drawing on its vast industry experience, HBR celebrates its constant growth and historical records of sales, consolidating itself as one of the most respected companies in the industry with leadership in the most varied market segments. Headquartered in Brazil, with offices and representatives throughout the country, HBR also covers five countries in Latin America, with a sales and service team specific for the region. Over the last two years a strong process of internationalization has been developed, and now the company also counts with agents and representatives in Africa (Mozambique and Nigeria) and Middle East (Dubai and Oman). Overall, it is the firm’s vast market experience and commitment to excellence which has led HBR to the success it enjoys today. Moving forward the firm will be looking to build upon its current achievements and provide its clients with the very highest standard of support, service and products possible. Its focus remains on expanding internationally, and in five years time the aim for HBR to become the leading air and gas process and compression company for custom-made applications in Latin America, with a strong presence in Africa and Middle East. Company: HBR Equipamentos Ltda. Contact: Joaquim Esteves Contact Email: joaquim.esteves@hbr.net Address: Rua Marco Giannini, 280, Sao Paulo, Brazil Phone: 551131981553
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Markets Monthly - Emerging Markets 2017
Best for Digital Consumer Engagement Solutions - China MobileMeasure Consultancy Limited (MM) is a pioneering mobile research company that has moved with both the consumer and the technology in play. We caught up with Navin Williams to find out more. Established in 2009 and headquartered in Shanghai, MM started as a Mobile Market research service and has rapidly evolved into a full service digital market research service with mobile consumers at its core. Focused on consumer engagement solutions, its highly intuitive mobile and web survey platform cover both quantitative and qualitative methods. Working across a host of available technologies, the firm customize services to ensure solutions are tailored to specific market conditions. This flexibility allows MM to mix and match both traditional and digital channels, while executing any project. MM’s offering also covers a wide range of services from mobile panels, mobile survey platform, quantitative, qualitative methods and consulting. The firm focus on areas within market research that consumers value and intersect with technology in a bid to better understand consumer behaviour. The ultimate goal is to move away from recall based market research to ‘real time NOW insights’. Navin outlines the work the firm offers and how technology is vital to his firm and industry. “At MM, we offer a unique specialist service for a specialist industry. However, the technologies are being used across other industries. Our skill lies in identifying new technologies that can be used for the market research and marketing industry and adopting it for our clients and market needs. “Technology adoption is always about scale and has been vital to our success. To achieve scale we need adoption and often adoption does not come fast enough. Research as an industry is highly conservative and this will always hamper growth, but the industry as a whole is aware of this and is working against instinct to adopt new technologies and methods.” Operating in China offers MM a wealth of opportunities as the region’s business market continues to grow and evolve, as Navin outlines. “Asia has been a follower for too long and just last year China took over the mantel of the largest economy of the world from the US. The emerging economies are coming out
of the shadows and with this growth a lot of innovation and confidence is spreading. This environment makes it an ideal hub for business. “As the old saying goes ‘the only true constant is change’, and this is doubly true in the emerging world, and as such we are seeing many great chances for growth in China and Asia overall. As the markets mature and develop so do the opportunities in the market which we are constantly trying to keep ahead of. We also do projects in developing markets which allows us to deliver services by picking solutions that work best across the world in different environments. Often this also requires us to modify and evolve new solutions unique to given situations. “MM does not operate exclusively in China, however; we work across the APAC region and also beyond in markets like Africa, Europe, the Americas. This also reflects in our team which has people from over seven nationalities in a small team of 40. Our teams need to be international given the multiple perspectives we need to have to ensure clients get the best possible service.” Looking ahead, Navin is keen to emphasise his firm’s focus on new innovations as it seeks to remain at the forefront of emerging industry developments. “Moving forward, our industry and entire business environment is evolving rapidly. So those who adapt best will thrive. Currently one of the big innovations we are involved with using is ‘Messaging Apps’ for conducting surveys. Exploiting micro moments and seeking spontaneous responses is giving us a sense of consumer thinking on the move and their thinking process while making decisions that impact our client’s brands and services. This is quite exciting and we hope to take these learnings across the world.” Company: MobileMeasure Consultancy Limited Contact: Navin Williams Contact Email: navin@mobile-measure.com Address: 1088 Wuding Road, Building 14 10A, Shanghai, China Phone: 86-21-61373452 Web Address: www.mobile-measure.com
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Best Digital Media Company – India & Award for Excellence in Event Marketing Tempest Advertising is an India based advertising, branding and public relations specialist. We spoke with Tempest to find out more. Tempest Advertising started its journey back in 1998, taking into the world a clear agenda: to realise ideas that make people’s lives better. “Advertising is a market built on returns, and here at Tempest we believe that returns come in many forms, and monetary profit is just one of many. The idea of making people’s lives better has its roots in a human interpretation of the market. We intend to establish brands and businesses that serve some good in this world, big or small, and we wish to grow by helping them grow. We don’t believe in products and services that are here to make a killing and run off. We work with people who are here to stay, strive and build for a better day. “The work we do concerns all kinds, from pharmaceutical to real estate, and education to bio-research. It is an ever expanding range. Our clientele ranges from Governments to famed multi-nationals to home grown start-ups, and we support them all with their branding and advertising. Our approach revolves around working closely with the client and communicating with them. We have sessions to understand their needs, we run field studies to gauge the interest of the consumer and bring together the ends. It is teamwork through and through.” The emerging markets are home to some exciting start-ups and products which have reached maturity status in the developed markets and are just about taking off here, e.g. – cars, travel, hospitality, healthcare, political campaigns. Tempest actively pursues such opportunities to engage with emerging brands in its markets. Having operated in the market for nearly 20 years, the firm has a strong overview of the industry. “Like all businesses across the world, in PR and advertising, talent is at a premium. Relationships, whether with clients or with associates tend to become shorter. However, Tempest has bucked this trend. We have clients and associates who have been with us since our inception in 1998. We adapt our
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way of doing business to ensure a long-term perspective in all our dealings.” Moving forward, Tempest Advertising is committed to remaining independent and meeting its client’s needs. “Tempest is one of the top digital agencies in country. We have a culture of attempting things and we indulge disruption. If a campaign is working well, we do not sit back and enjoy the view. We work out another route. This will remain our ongoing focus as we look to remain independent in order to offer clients the service that they have become accustomed to.” Company: Tempest Advertising Contact: Rekha Oswal Contact Email: rekha@tempestadvertising.com Address: 102 Sai Sagar Heights, Prakash Nagar, Opp. Begumpet Airport, Secunderabad, 500003, India Phone: 918008556139
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