European Corporate Excellence Awards 2015 Brought to you by...
Italian Master Craftsmanship Leading manufacturing firm SCM GROUP SpA is changing the woodwork machinery industry for the better.
M&A is Crossing Borders We profile leading Portuguese and Brazilian law firm Cameira Legal who specialise in international M&A transactions.
Environmental Excitement Leader in Environmental Sciences industry, Geo-Environmental Services Limited, talk us through their work and the hard work it took them to reach the top of their industry.
www.corp-vis.com
Editor’s Note Welcome to the 2015 European Corporate Excellence Awards! Throughout this year the world’s eyes have been fixed on Europe as it experienced tragedies, scandals and problems which have made 2015 a particularly difficult year for the continent. One of the most high profile issues Europe faced was the financial crisis, which crippled a number of strong economies and scuppered development in a many weaker ones. Alongside this, large scale corporate scandals, such as the damaging revelations about Volkswagen’s compliance to emissions test standards, have caused further problems across the region. These major issues have not created a business environment that is conducive to growth and success, however despite this there are many businesses that have risen to the challenge and worked tirelessly to come out on top of their industry. Therefore, the European Corporate Excellence Awards was designed to reward these outstanding businesses and individuals whose industry-leading expertise, sector-topping results and tireless commitment to ongoing innovation have seen them surge to the front of the business pack. When selecting winners for these prestigious awards we did not discriminate on the grounds of business location, number of employees, sector or size. Instead we have worked hard to bring you a selection of winners who, through their dedication to client satisfaction or ongoing innovation, have played a major role in advancing not just their individual firm, but their wider sector or industry.
Contents
4. SCM GROUP SpA Best for Woodwork Machinery - Italy 6. Cameira Legal Best Cross Border M&A Firm - Portugal 8. Geo Environmental Services Ltd Recognised Leader in Environmental Services- UK 11. AGS-360 Recognised Leader in Global Mobility - UK 12. Cabinet Netter Best Intellectual Property Firm - France 13. Delivered Health Solutions Best for Infection Control & Odour Eliminating Products - UK 14. Empolis Best Software Solutions Company - Germany & Award for Innovation in Big Data Management 15. EuropeSecurity Best in Technical Security Solutions - Netherlands 16. Ferienwohnungen Kirchweger Best Winter Sports Vacation Apartment - Austria 17. Inapa Best European Paper Merchant 2015 & Best in Class for Client Satisfaction 18. JJS Manufacturing Best for Electronic Manufacturing Outsourcing- UK 19. Msys BV Best Medical Technology Company 2015 - the Netherlands 20. Nevyan Intelligence Services Ltd Recognised Leader in Private & Corporate Intelligence - UK 21. Patrikios Pavlou & Associates LLC Cyprus International Business Law Firm of the Year - Cyprus 22. Schiweck, Weinzierl & Koch Best for Life Sciences Patent Prosecution - Germany 23. STM Malta Trust & Company Management Ltd Best International Retirement Scheme Administrator
European Corporate Excellence Awards 2015 Corporate Vision 3
Company: SCM GROUP SpA Address: Via Emilia 77, 47921 Rimini (RN), Italy Phone:+39 0541 700.111 Email: scmgroup@scmgroup.com
Best for Woodwork Machinery - Italy
SCM GROUP SpA is a group of specialists creating cutting edge technologies for furniture, housing industries and for artisans.
Operating as an integrated team of experts transforming complexity into new opportunities and true innovation, the group states that their mission is “Designing, producing and distributing machinery, industrial components and iron castings.”
Later, by acquiring Routech and by developing new technologies, Scm Group became a leader in machinery for the wood building components and has most recently moved into technologies to process plastics, composites, glass and stone by acquiring Cms, a leader in that sector.
Offering a wide range of products, the firm’s most innovative range is their woodwork machinery, with products including beam saws, boring machines and presses, offering clients both choice and quality.
In order to achieve this, the group, which consists of a number of specialist manufacturing brands, invest 7% of its annual turnover in research and development, technology and know-how. This significant figure ensures that the group are able to offer customers high performance solutions which set the technological benchmark for the market. Applied development of new products is guaranteed by the individual divisions and technological units, and the group uses of an advanced PLM (Product LifeCycle Management) system which allows the rationalisation of design through a rigorous process for product development and the identification of shared functional platforms and modules. The group’s flagship firm, Scm, developed the group’s first solid wood machining centres and door and window systems, which has helped place them as world leaders in the sector. Much of their success comes from working alongside other companies in the group, with the group acquiring Morbidelli in order to lead the machinery for panel processing sector.
4 Corporate Vision European Corporate Excellence Awards 2015
European Corporate Excellence Awards 2015 Corporate Vision 5
Company: Cl@Cameira Legal Address: Av. Eng. Duarte Pacheco, Torre 1, 6º Piso, 1070-101 Lisboa, Portugal Phone: +351 213 421 086 Email: lisbon@cameiralegal.com
Best Cross Border M&A Firm – Portugal
Cl@Cameira Legal is a leading Portuguese and Brazilian law firm with its roots in the City of London and Lisbon, a prestigious, international client base and a reputation for excellence.
Established over a decade ago, Cl@Cameira Legal is a full service legal practice with offices spanning across two continents and three countries, with the necessary expertise to find innovative solutions to even the most complex of legal problems. The firm states that their objective is to create a unique legal bridge linking international investors carrying out business through the UK’s financial centre to Portugal and, particularly, Brazil, before the term BRIC was coined and before the big law firms recognised this demand. Always forward-looking and ahead of the game, the firm continue this proud tradition of providing business-focused legal advice that goes beyond borders and narrow areas of expertise. Committed to quality of service and outcome, the company remain at the forefront of an evolving legal industry as it adapts to the demands of an increasingly complex, faster moving, and more interconnected world. In order to achieve this the firm bring a creative, quality and business-aware approach to all of their work, no matter the complexity. The firm’s genuine commitment to understanding and supporting clients by building stronger, deeper, more mutually beneficial relationships brings about a straightforward commercial and dynamic approach. Additionally, the company enjoys close working relationships with leading law firms across the world,
which enables them to stay ahead of emerging industry trends and work collaboratively to ensure their clients receive the best quality legal service. Alongside this the firm actively contributes to the cutting edge of knowledge as it develops in the legal industry with our professionals regularly delivering high quality analyses and presentations of both cross-border and jurisdiction-specific legal issues currently facing businesses, to an international audience of lawyers and business figures. The firm also regularly publishes in leading academic journals. Teamwork – with clients, other law firms and internally – is at the heart of the firm’s work philosophy, recognising that their impact is greater when they work collaboratively. Insight, experience and commercial acumen are just some of the qualities that the company’s professionals utilise in order to achieve success for clients. Working closely with their clients is also key to achieving a successful outcome, and the firm understand what legal advice their clients want and how they want the firm to deliver their services, cutting through complexity to provide clarity, precision and insightfulness.
Offering a wide range of services is also crucial to the firm’s mission to provide top quality, innovative legal assistance to their clients, and the firm specialises in cross-border work corporate work, offering client’s advice with regard to the immigration aspects of mergers and acquisitions, divestitures and corporate reorganizations. The firm’s knowledge of international legal, regulatory and policy issues allows them to provide their clients with strategic advice and effective and efficient immigration solutions to assist them in achieving and maintaining a competitive edge in the global marketplace. As with every aspect of their work, the firm place particular emphasis on partnering with their clients to deliver highly personalized service. They invest time and resources throughout the course of all of their relationships to truly understand our clients’ business drivers and refine our service model to meet their evolving needs and continuously evaluate and enhance their processes and technology to implement innovative solutions that improve efficiencies, add value and control the bottom line for their clients.
Constantly striving to find the best solutions, the firm always aim to build enduring relationships, and it is this that has helped the firm to achieve their success in the industry.
6 Corporate Vision European Corporate Excellence Awards 2015
European Corporate Excellence Awards 2015 Corporate Vision 7
Company: Geo-Environmental Services Limited Name: Glyn Evans Email: glyn.evans@gesl.net Web Address: www.gesl.net and www.gesl.eu Address: Unit 7, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex, BN6 9GL Telephone: +44 1273 832972
Recognised Leader in Environmental Services- UK
Geo-Environmental Services Limited are primarily a geotechnical and environmental consultancy who offer a wide variety of services. Glyn Evans talks us through the firm’s varied specialisms and how they came to win this highly prized award.
Geo-Environmental Services Limited offers a comprehensive range of services for a range of developments. These vary from desk studies through to on-site intrusive investigations, which are used to provide ground models for contaminated land assessments, foundation, pavement, road and drainage designs. In addition we undertake slope stability analysis and design, basement impact assessments, contamination remediation strategies and verification reports together with earthworks specifications and material management plans.
and knowledge of the latest legislation, investigation techniques and technologies to meet their needs.
To date we have undertaken over five thousand investigations for a wide range of projects including; investigations of former gas works, petrol stations, landfills, chemical works, government sites, airports and railways, as well as schools, hospitals and green field sites.
In order to ensure that our staff are up to date with the latest industry developments we have a developed a structured training programme. The focus of this training programme is provided by our clients, who guide us through their needs and our membership of industry bodies such as the ACE, AGS, EIC, IEMA, IoD, SoBRA, Green Growth Platform and CL:AIRE.
Our aim is to get involved as early in a project as we can. If we are involved at an early stage, we can help clients interpret their requirements, with respect to adverse ground conditions or contaminated land, at the outset of a project and agree a targeted, cost effective investigation plan, hence avoiding costly delays later in the project. We have hopes that BIM will increase the opportunity for early involvement. As an organisation we place a great deal of emphasis on client satisfaction. Our approach is to listen to and understand our client’s requirements, allowing our highly qualified engineers to utilise their experience
This approach is backed up by the accreditations we have earned. In an industry where the advice that you supply is so heavily relied upon, it is important that clients can have confidence that we work to a recognised level of quality, a recognised standard for health and safety, a recognised standard for environmental performance and that we conduct our advice in line with industry best practice.
Our memberships play a key role in supporting the direction of our organisation, providing access to the latest developments in legislation, industry leading training and a vehicle to raise our views on issues affecting our industry.
Whilst this ensures that we are at the forefront of our industry, ultimately we are aware that our staff are the most important asset to our business. We have a strong family ethos, staff development and satisfaction is very important to us and we have built a very strong team of capable and qualified consultant engineers. As a result of this we have very little staff turnover, which has created a stable and thriving organisation that offers great continuity of relationship for our clients. Looking to the future, our aim is to continue the steady growth that that we have had over the last five years, whilst still aiming to maintain the special ingredients that make Geo-Environmental a great place to work. We are also keen to increase the amount of work we win in the Rail, Utility, Highways and EU markets over the next five years. However in order to do this, as an industry we need to encourage more young people to choose engineering as there are looming skill shortages over the next decade.
In addition, we look to be actively involved in as many of these organisations as we can. Not only do we receive important information, but through these we also have the opportunity to influence the direction that the industry is taking.
8 Corporate Vision European Corporate Excellence Awards 2015
European Corporate Excellence Awards 2015 Corporate Vision 9
Company: AGS 360° Solutions Name: Alistair Hunt Email: alistair.hunt@ags360.com Web Address: www.360relo.com Address: Unit 1 Trade City Business Park, Cowley Mill Road, Uxbridge, Middlesex, UB8 2DB, United Kingdom Telephone: +44 1895201595
Recognised Leader in Global Mobility - UK
AGS 360° Solutions is an International Relocation Company which provides clients with an extensive range of bespoke global relocation services.
Headquartered in London, UK, AGS 360° Solutions are part of the global AGS network of 129 branches in 83 countries. We Specialise in assisting HR/Mobility on Pre-Assignment, On-Assignment and On-going Support for corporate clients and their assignees offering a complete portfolio of services, from house and school search to intercultural training. All our services are designed to ensure a stress-free experience for both our clients and their relocating staff. We are honoured to be presented with the 2015 European Corporate Excellence Awards. AGS 360° Solutions has more than 40 years’ experience in international mobility. Having worked for many corporates, large and small, this award makes us especially proud because dedicated companies and professionals like us casted their votes for us. Their recognition of our relentless effort to provide top quality services proves our quality and customer care strategy. Our Tag Line ‘Revolving around you’ perfectly sums up the AGS 360˚ Solutions approach of addressing our clients’ needs and not our own. We believe in a clear structures and dedicated contacts which remain the same throughout the contract. Keeping clients up-todate and involved is crucial for a successful relocation, which is why we make a point of regular calls to answer any questions which may arise and to explain the further steps. We understand that relocating can be a stressful experience, even more so when moving abroad. Our aim is to reduce the strain on both the
corporate and the relocating individual to ensure a smooth and timely transition. The award not only boasts the visibility of AGS 360° Solutions, but also our industry as a whole. Employee mobility is a crucial but often neglected topic. We appreciate the fact that the 2015 European Corporate Excellence Awards draw attention to this industry. Companies may understand that well-orchestrated relocation services not only retain staff, but also help grow their businesses globally. Our Quality Management, our unique IT tools, our comprehensive training initiatives and global network enable us to provide cost effective, quality driven services. AGS 360˚ Solutions is a valued partner to its clients and their relocating employees and remains committed to first-class mobility services on a global scale.
“
We are honoured to be presented with the 2015 European Corporate Excellence Awards. AGS 360° Solutions has more than 40 years’ experience in international mobility. Having worked for many corporates, large and small, this award makes us especially proud because dedicated companies and professionals like us casted their votes for us. Their recognition of our relentless effort to provide top quality services proves our quality and customer care strategy.
European Corporate Excellence Awards 2015 Corporate Vision 11
”
Company: Cabinet Netter Address: 36 avenue Hoche, F-75008 PARIS Telephone: +33 (0) 1 58 36 44 22 Fax: +33 (0) 1 42 25 00 45 Email: contact@cabinetnetter.com Website: www.cabinet-netter.com
Best Intellectual Property Firm - France
Cabinet Netter Cabinet Netter are an intellectual property law firm, which assists and defends their clients utilising their 24 person, Paris based team.
Established in 1945, Cabinet Netter serve a wide range of clients including market listed corporations, midsize companies, start-ups and major public organizations. The company’s values revolves around their clients, with a focus on adding value and looking towards their clients long term interests. Strong relationships are vitally important to the firm and the company aims to cultivate strong bonds with each client by always ensuring that close direct contact between the client and their attorney is maintained throughout the project. Alongside this, the firm also aim to work closely with their peers in the industry, including a number of
law, accounting and technical experts. The firm also maintains a close relationship with IP specialised attorneys-at-law. This collaborative working model ensures that the firm always stay ahead of emerging industry trends. Services offered by the firm include acquisition of rights services such as patent applications, trademarks, design and utility models, domain names. Alongside this, the firm offers rights of usage services including prior art search and validity analysis; legal opinions; industrial property contracts. Expert work is also undertaken by this highly versatile law practice, including auditing, due diligence and financial evaluation of intellectual property rights, ensuring that clients are offered a wide range of quality services.
12 Corporate Vision European Corporate Excellence Awards 2015
Company: Delivered Health Solutions Web: deliveredhealthsolutions.co.uk Address: The Bridge Business Centre, Cheshire House, Gorsey Lane, Widnes, WA8 0RP Telephone: 0151 422 9335
Best for Infection Control & Odour Eliminating Products - UK
Delivery Health Solutions provide products and equipment for infection control and organic odour elimination. We do this for a wide range of sectors, including care homes, hospitality and leisure. We constantly strive to source innovative and safe in use products to be used in all of these environments.
With a combination of 30 years plus experience in the care home sector, the team at Delivered Health Solutions believe they are well qualified to understand the needs of their customers. The company was established in February 2012 to provide good quality cleaning and infection control products with the delivery of a service and education offering.
ed “Best for Infection Control & Odour Elimination products�, especially as the award criteria matches our core company values. We hope to continue to grow and build on our success.
DHS firmly believe that good quality training packages will ensure that the care home customer experience the full benefit of the products they purchase. In February 2013, we were appointed as sole operators of Scottish Care Commercial. Throughout our company, we endeavour to provide a high level of customer service and quality in everything we do drives the company forward. In using new technologies like Tec Care and Freshwave IAQ, we not only provide products to our customers, but work alongside them to train and troubleshoot problems they face on a day to day basis. As cleaning professionals, we also provide full deep clean services for housekeeping and kitchens. The relevant trends in our industry over the last 12 months show a clear move away from traditional cleaning and disinfection products. Furthermore, recent studies have shown the health and safety concerns for staff using these products as outlined in this report linked HERE .This is why our company ethos is always to provide safe and more effective solutions. Delivered Health Solutions are delighted to be award-
European Corporate Excellence Awards 2015 Corporate Vision 13
Company: Empolis Information Management GmbH Name: Martina Tomaschowski Email: martina.tomaschowski@empolis.com Web Address: www.empolis.com Address: Europaallee 10, 67657 Kaiserslautern, Germany Telephone: +49 631 6780370
Best Software Solutions Company - Germany & Award for Innovation in Big Data Management
Empolis is a leading provider of Smart Information Management software. Martina Tomaschowski provides us with a unique insight into the company and its flagship product, Empolis Smart Information Management®.
With over 25 years of experience in the industry, Empolis is trusted by many notable national and international companies and public sector institutions to provide information management solutions. Currently, around 500 Empolis installations exist around the world, and nearly 620,000 professional users rely on Empolis solutions on a daily basis to serve approximately 34 million end customers, spanning all industry sectors including automotive, aerospace, consumer products, manufacturing, engineering, construction, high tech, media, publishing, telecommunications, utilities as well as government departments. Our flagship product, Empolis Smart Information Management® Software, allows for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a company’s business processes. The product provides comprehensive creation, management, analysis, intelligent processing and provision of all relevant information needed for business processes, regardless of source, format, user, location or device. Contents created and managed in a component content management system are uniquely combined with mined and generated knowledge about products, customers, their profiles, suppliers, and additional information as required. This is stored in a knowledge management system to deliver intelligent, smart information and unparalleled added value. Decision makers, experts, employees and customers precisely receive required information according to their individual task and situation. In addition to the traditional model of on premise software licenses, Empolis also provides Software as a Service (SaaS) for the full range of Empolis solutions: Smart Content, Smart Service and Smart Intelligence. In utilizing the
Empolis Smart Cloud (ESC) and its web-based operation, customers avoid the initial investment of license fees and efforts involved in creating their own IT infrastructure. Alongside this, Empolis also maintains and operates the application, which is made available via the internet. Thanks to ESC’s highly available and highly scalable shared-nothing architecture, every Empolis solution is scalable to meet any needs, in other words, computing capacity can be adjusted to current requirements. Just a click of a button is needed to boot the service (users, data sources, data volume, data sets, etc.). This also means that Empolis Smart Cloud fulfils all requirements for high-performance “big data” processes. With its operation exclusively in German computing centres classified as Tier 3 or Tier 4, it complies with the strict provisions that apply to all data required by German data protection law. Intelligent content creation, structuring and processing for automated information delivery to any desired channel/ device are made possible with Smart Content and by means of modularization, linking and linguistic analysis. The most recent offering in ESC is the innovative Empolis Smart Content Express solution: a zero install editorial system, as well as content delivery and retrieval portal, which quickly and easily provides content in the Cloud. Smart Service streamlines knowledge-intensive business processes within Service organizations with semantic search, case-based reasoning and adaptive decision trees. It supports modern, precise and efficient customer service systems that improves the customer retention rate and reduces the time per contact.
With Smart Intelligence, systematic analysis of information helps in identifying opportunities and risk and facilitates fast, intelligent decision-making. By implementing Smart Intelligence, enterprise-wide intelligence solutions become available, exploiting and capitalizing on non-structured information available on the internet or in internal data silos. Only a browser is needed to get started and Empolis ensures the operation of the desired application, eliminating tedious tasks for the customer related to installation, operation and maintenance. Projects can grow as quickly as needed since Empolis Smart Cloud computing capacity grows accordingly. All requirements for high-performance “big data” processing are fulfilled with complete cost transparency at all times, which is important to our clients in order to work around budgets. Overall, we believe that there is no faster, more flexible or secure way to optimize business-critical processes, drive innovations, work more efficiently and flexibly, make decisions in real time and improve a company’s added value. As a company, we are proud and honoured to have received this prestigious accolade. This award clearly reinforces our firm’s approach, which involves uniquely combining knowledge and content management according to the Empolis motto: “the right information, at the right time, to the right person, on the desired device”. Ultimately, we are proud to offer our customers solutions that go beyond technological and operational state-ofthe-art standards, regardless of whether it relates to scalability, semantic processes, text mining or information extraction.
14 Corporate Vision European Corporate Excellence Awards 2015
Company: EuropeSecurity Name: Emiel Timmerman Email: info@europesecurity.eu Web Address: www.europesecurity.eu Address: Marconiweg 6, 7591 HH Denekamp Telephone: +31 (0) 541 352952
Best in Technical Security Solutions - Netherlands
13 years ago, Emiel Timmerman started EuropeSecurity, and today he is still the active, inspiring and innovative drive behind the still growing organisation. We spoke to him about to find out more about their company and how they provide the best possible service.
EuropeSecurity is a quality driven organisation that offers their clients complete solutions in technical security. We do this by focussing on eight main pillars: CCTV, access control systems, intruder alarm systems, fire safety, vaults and safes, intercom systems, telecommunications and service and maintenance. We deliver these solutions to private as well as business consumers. Bringing new solutions to the market is one of the drivers of Emiel Timmerman, but the core business is installing and servicing security solutions.
ees about the new innovations and integrate all of the new ideas with the daily business of EuropeSecurity.
The philosophy of EuropeSecurity is that a satisfied customer counts for two. Every customer gets the best possible service and a solution specially tailored to his or her needs. This high level of client service is maintained by following courses, constant coaching and giving feedback to each other on how we can improve our customer care and real commitment.
In terms of the award, we are very excited and proud to be selected as Best in Technical Security Solutions - Netherlands. We work very hard on thinking outside of the box so we can service our customers and their needs with perfection. This award is a very nice recognition for all the hard work.
Within EuropeSecurity we believe that every day you can and should improve something about yourself and your way of working. We don’t look at the competition but just to our own organisation and how we can keep improving it. For our clients, this means that they always get our best effort and that we are open for feedback and suggestions. We are happy to change something if it can make our services even better.
Our region of Twente is a high tech area with a lot of highly technical organisations, schools and universities. In this area, it is easy to find inspiration and sparring partners. By getting involved in the local education of the mechanics, I can contribute to bringing the new trends from the field to the scholars, which will improve their quality and interests.
“
In terms of the award, we are very excited and proud to be selected as Best in Technical Security Solutions - Netherlands. We work very hard on thinking outside of the box so we can service our customers and their needs with perfection. This award is a very nice recognition for all the hard work.
Looking towards the future, we are confident that EuropeSecurity will continue to grow. To ensure this, everybody within the company will undergo further training in different areas. For 2016, EuropeSecurity will do everything to maintain the leading positon in security innovations.
In order to keep abreast of any changes in our industry, I travel the globe to visit security events and exhibitions like IFSEC, ISC and Sicurezza. In doing this, I stay up to date with the latest technical innovations and trends worldwide. At home, I inform the employ-
European Corporate Excellence Awards 2015 Corporate Vision 15
�
Name: Ferienwohnungen Kirchweger Email: info@kirchweger.com Web Address: http://www.wagrain-ski.at Address: 5602 Wagrain, Austria. Markt 8 Telephone: +43 (0) 664 / 18 10 667
Best Winter Sports Vacation Apartment - Austria
Ferienwohnungen Kirchweger With an enormous, family-friendly ski area and modern, well developed ski lift system of 270 ski-lifts and gondolas and a ski pass valid for 360 runways with more than 760 km ski runs, the Kirchweger apartments in Wagrain is a small paradise to offer its winter holiday makers. Owner Guenter M. Kirchweger shared his thoughts on why he has won the award and what it means to him.
Of course it always feels good to be nominated for an award - especially as our attention to aesthetics, sustainability and design is very pronounced. Winning an award like this is down to the services we offer our guests. As we are located in the centre of Wagrain we provide the opportunity to use the ski bus, found at the front of the house if they don’t want to make the 400 m walk with their equipment to the gondola station. This allows them to travel in a way most convenient to them based on changeable weather or to meet their other needs whether it be visiting local shops, bakeries or restaurants. Optimum Alpine atmosphere is what we offer our guests. Many of our regular customers, from all over the world, appreciate our price-performance and targeted service which is always improving due to our constant development and responses to the changing customer demands. Changes we have seen a great change in since our humble beginnings in 1928. Making our presence known on-line is one of the principle changes to our marketing strategy since our origins. Winter is the time for us to offer an adventure the whole family can enjoy, be it on the pistes, cross country ski trails or even on snowshoe hikes, we cultivate a sense of wellbeing for all of our guests. At our resort you will find the peace and quiet you need for the relaxing holiday you desire. Warmth and hospitality are
part of our services, however this is not at the expense of excitement. We offer wining and dining, special events and conferences and all the opportunities a unique vacation paradise like ours can provide. When you visit us the best of times are yours to experience, thanks to our regional charm, centralised location and years of experience in dealing with guests. The questions “What awaits the guest “ or “ what would we expect,” is the basis and drive our actions. This is why we constantly develop and improvement of our website, social media such as Facebook, Google + with additional offline activities to help us to increase the visibility and marketing to our house perfectly. Search engine marketing and optimization of website rankings were and are currently the main themes of our business plan .
“
Of course it always feels good to be nominated for an award - especially as our attention to aesthetics, sustainability and design is very pronounced. Winning an award like this is down to the services we offer our guests.
Our targets for 2016 and the near future will be to invest more and modernise our apartments under ecological and economic aspects such as the use of solar energy, waste minimization through recycling and careful energy management. To ensure we create an environment of beauty for the guests enjoyment for years to come.
16 Corporate Vision European Corporate Excellence Awards 2015
”
Company: Inapa – Investimentos, Participações e Gestão, SA Name: Diogo Rezende (CEO) Email: geral@inapa.pt Web Address: www.inapa.com Address: Rua Braamcamp 40-9D; 1250-050 Lisboa - Portugal Telephone: +351 213 823 007
Best European Paper Merchant 2015 & Best in Class for Client Satisfaction
Inapa is the third largest European paper merchant serving 70,000 customers from its 40 warehouses across Europe. Employing about 1,400 employees and generating more than 900 million Euros in sales, the group has been investing in the last years in two new business areas: packaging and visual communication with both presenting very good prospects. CEO, Diogo Rezende shared his feelings on what winning this award means to his company and what the future plans they have.
As we are Celebrating our 50 anniversary this year, to be recognized with these two distinctions is quite special. This is the result of a great team effort; each of the 1,400 employees plays an important role. This award is also an inspiration towards the future. Present in nine countries: Germany, France, Belgium, Luxembourg, Switzerland, Spain, Portugal, Turkey and Angola, Inapa has a vast portfolio covering a wide range of paper for graphic and office customers, graphic and office supplies, industrial packaging materials and services, format digital printers, software, inks and a diverse range of printing substrates. All markets have their specificities and it is important to adapt to them. In less mature markets, like Turkey or Angola, there are a lot of opportunities to capture and grow rapidly. Our focus is to find the best solution for the customer, so we begin by listening the client to better understand their operational and needs. Afterwards, we search the ideal solution, even if this entails finding new partners in a completely different area. Although, this may imply a big investment, our philosophy is to ensure that our customers knows that we do everything we can to exceed their expectations and add value to their business.
size fits all” position. In France we try to be French, in Germany, Germans and in Spain, Spanish. Nevertheless, our local approach in many areas, like procurement, IT or finance, allows us to develop an integrated group solutions and be able to be more efficient thus improving our performance. Customer intimacy is one of the core values of our Group. Our relationship with customers is critical. We believe on the development of relationships based on trust and quality of our service and products. We care about our clients every day. Our medium/long term strategy is defined in our “Agenda 2020”, where we have a set of clear goals in terms of growth. In the paper business, we want to enter in at least one more market and continue to have an active role in the consolidation of the industry. In packaging and visual communication, we have a more aggressive target to double the turnover and having operations in 5 countries (currently we are in 3). Overall the group wants to decrease the dependency on the core 5 paper market operations (Germany, France, Switzerland, Spain and Portugal), achieving at least 25% of the turnover in the new business areas and developing markets.
Although we are a European player, our commercial approach is very local. So, each region has autonomy and develops its commercial strategy based on the characteristics of its market. We don’t adopt a “one
European Corporate Excellence Awards 2015 Corporate Vision 17
Company: JJS Manufacturing Name: Neil Sharp Email: neil.sharp@jjsmanufacturing.com Web Address: www.jjsmanufacturing.com Address: Wycliffe Industrial Park, Leicester Road, Lutterworth, LE17 4HG Telephone: 01455 555500
Best for Electronic Manufacturing Outsourcing- UK
JJS is an Electronic Manufacturing Services partner specialising in end-to-end procurement, manufacture and supply chain solutions. They offer contract electronics manufacturing services including printed circuit board assembly (PCBA), box build, cables and wiring looms, cabinet build and electro-mechanical assembly.
We continually strive to exceed our customers’ expectations and seek to build long term partnerships. Many of the customers we trade with today have trusted us to manage their supply chain, manufacturing and logistics operation for decades. Regular business reviews along with tailored customer service reports allow open, collaborative communication to take place throughout the year. In order to provide value to the wider audience, as well as our existing customer base, we regularly blog around industry subjects ranging from anything from conflict minerals legislation through to industry trade shows taking place during the year. A range of in-house experts across the company contribute to this blog and also the eBooks and technical papers we produce. In order to consistently deliver this level of premium content it is a prerequisite that we remain at the forefront of emerging developments and trends within our industry. First and foremost, we simply wouldn’t have a business without our staff. For this reason, we actively seek process improvements and great ideas across the company. In addition to a company -wide Continuous Personal Development programme, we hold ‘listening’ days to give staff the opportunity to discuss ideas, concerns and suggestions directly with the senior management team.
Furthermore, we encourage our staff to try new ways of working. We want them to be adventurous enough to push the boundaries and have the tenacity to drive ideas forward for the benefit of our customers, the business and of course themselves. Although our UK site is based in Lutterworth, Leicestershire, we are one of only four UK EMS companies with a wholly owned off-shore manufacturing facility which is based in Chomutov in the Czech Republic. As a result, we are able to offer our customers the ‘best of both’ worlds. Attracting the right levels of talent continues to remain a challenge across our industry. Thankfully our in-house apprentice and graduate programmes help to ‘grow’ a large amount of this ourselves. As for the award, we are delighted to have been recognised for our achievements. The team at JJS work tirelessly to ensure our customers receive the very best service so it is great they have been acknowledged externally. At the same time, it is important not to become complacent and industry awards capture a given moment in time. JJS will continue to offer the same levels of quality and service that it has for the past 30 years well into the future.
“
As for the award, we are delighted to have been recognised for our achievements. The team at JJS work tirelessly to ensure our customers receive the very best service so it is great they have been acknowledged externally. At the same time, it is important not to become complacent and industry awards capture a given moment in time. JJS will continue to offer the same levels of quality and service that it has for the past 30 years well into the future.
18 Corporate Vision European Corporate Excellence Awards 2015
”
Company: Msys BV Address: Van Breugelplantsoen 42, 3771 VR Barneveld, The Netherlands Phone: +31 34 240 8760 Fax: +31 34 242 3166 Email: info@msys.nl Web: www.msys.nl
Best Medical Technology Company 2015 - the Netherlands
The Internet of medical Things Msys Medical Systems is an international Med tech company, situated in The Netherlands and Switzerland. We develop and deliver high-quality health care products. Standout through innovation: that is the mission of Msys Medical SystemsÂŽ.
At Msys Medical Systems it is our aim to standout through innovation, because we believe in great products and solutions that contribute to healthcare. Our clients are B2B customers like distributors and OEM partners, Hospitals, therapy practices, educational institutes and patients and we aim to provide them with the best quality innovations that will make the provision of healthcare easier and more effective. Msys has been a visionary company toward the way of treating the patients effectively and the philosophy that the patient will be helped most when the medical doctor has accessibility to the best practice outcomes measurements has served us well. Working with a multi-disciplinary team, with experiences from the medical, technical, information technology, legal and marketing sectors has enabled us to create a range of products to help us achieve this philosophy. The products of Msys are the tools for effective movement therapy for patients: based on measurement, testing, training, treatment, recording and evaluation. Our portfolio has grown significantly over recent years, starting with Easytape, an adhesive therapeutic tape and moving on to innovated the non-intimate pelvic floor training as the medical device Pelvictrainer. From this we developed the worldwide benchmarking system for medical treatments as the collaborative quality management system Medicalbench which has open interfaces API’s to medical devices and Health information systems. Looking to the future we are
keen to explore connectivity in healthcare equipment, particularly involving the Internet of Things (IoT), which we believe has the potential to transform our industry. Concerning the Internet of Things, our mission is to improve the medical treatment performance by using IoT for monitoring medical results and medical functionality. This means that the supplier is able to connect to and monitor their device from a distance. To make the Internet of medical Things more valuable we have to transform the big data the industry currently uses into smart data. When the data is expressed in understandable performance indicators, based on best practice and existing knowledge models it is at its most useful for connecting with medical devices. Our experience is that the traditional way of using quality methods and algorithms does not fit for monitoring and comparing the treatment performance. Therefore, we have developed a new method which takes into account the necessary of privacy related issues, case-mix of patients and medical treatment targets. This collaborative quality management system provides real-time benchmark insights and periodic monitoring results. Using the international standards to help diagnose the issue more precisely means that the improvement cycle is supported on a worldwide platform. In our vision several groups benefits of the Internet of Medical Things: - The patient, by preserving of miscalculations of calibration errors
- -
The medical doctor, by improving treatment performances The medical device supplier, by improving the quality control of their connected medical devices
The Pelvictrainer software generates the impressive medical results shown on our patient and trend graphics. Medical doctors receive periodic overviews of their medical performances using the PelvictrainerÂŽ and Medical device suppliers can receive overview of the calibration data of the medical device. Looking to the future we see a number of exiting opportunities ahead of us. Msys likes to cooperate in partnership with other companies. We envision and create innovative measuring technology for medical devices, especially those with the connection with the IoMT. Alongside this we have a number of goals which will help us to continue to grow as a company. These goals include introducing a flexible chain health support for patient and medical doctors so that we can further improve upon our already impressive client service. Additionally, our flagship product the Medicalbench will be enlarged with a Patient APP and LEAN Process valorisation. Finally, we are looking at increasingly the profitability for medical device suppliers for the connected medical devices by reducing device related maintain costs. In our industry money is an important aspect of every decision, so we intend to make our products more appealing to clients by reducing the long term cost implications.
European Corporate Excellence Awards 2015 Corporate Vision 19
Company: Nevyan Intel Address: One Hardwicks Way, London SW18 4AW, United Kingdom Email: nevyanintel@hushmail.com Phone: 0845 177 0765
Recognised Leader in Private & Corporate Intelligence - UK
Nevyan Intel Nevyan Intel are an experienced intelligence gathering consultancy with experts on hand in the fields of intelligence gathering, international high net worth asset identification and recovery, and legal services for divorce and commercial dispute cases with expert counsel and advocates on hand to support their client’s needs.
The firm is a private consultancy business operating on a global scale, with head offices in both Central London and Amsterdam and additional affiliated offices in Madrid, Zurich, Toronto, New York and Tel Aviv. Alongside their wide international scope Nevyan Intelligence also boasts a wide range of specialisms, which includes organised financial crime investigation and investment scamming investigations as well as tracking; tracing; surveillance; IT forensics; phone forensics; handwriting and fingerprints; financial investigation. This vast array of services helps the firm to ensure that their clients receive a service which is tailored to their individual needs. Headed by the firm’s principle Simon J Sutton, who has over 20 years’ experience in this field, the firm are therefore a leading expert in financial investigations and currently work with five governments around the world for sovereign state enquiries. This experience in the industry means that the firm have access to litigation funders for high net worth cases, which are available on a case by case basis. Alongside this, the firm is part of CNBI Soluctions, and affiliated to the Bureau of Financial Investigations and the Interludium Group of Companies in Holland, highlighting their strong industry presence and network of contacts working within the market, ensuring they stay ahead of emerging trends and developments.
20 Corporate Vision European Corporate Excellence Awards 2015
Company: Patrikios Pavlou & Associates LLC Address: Patrician Chambers, 332 Agiou Andreou Str., 3035 Limassol, Cyprus Phone: +357 25 871 599 Email: info@pavlaw.com Website: www.pavlaw.com
International Business Law Firm of the Year - Cyprus, 2015
Patrikios Pavlou & Associates LLC Patrikios Pavlou & Associates LLC is a top-tier, multi-award winning law firm based in Cyprus with considerable expertise in the international legal market.
In 2013, Patrikos Pavlou & Associates LLC proudly announced its 50th anniversary for the provision of professional, efficient and dedicated legal services in Cyprus and abroad. The firm’s highly qualified legal team specializes in specific practice areas and with their combined skills and knowledge can provide expert comprehensive legal solutions on national and international law, in the following practice areas: • • • • • • • • • • •
Dispute Resolution & ADR Corporate Law, Mergers & Acquisitions Commercial Law Banking & Finance Capital Markets International Tax Planning Real Estate, Trusts & Asset Protection Intellectual Property IT, Internet & E-Commerce Law Administrative Law Ship Registration & Ship Finance
international banks and financial institutions. The aim of the firm is to provide its clients with top-quality professional legal advice and practical guidance covering the full range of their business activities, in respect of both domestic and international transactions. Patrikios Pavlou & Associates LLC is recognized as a top tier firm by prestigious legal directories worldwide; the Dispute Resolution department along with the Banking & Finance and Corporate and M&A departments rank in the first tier for Cyprus. Furthermore, over the last years, the firm has received several international awards in respect to their distinctive, professional client services and legal advice.
The firm invests continually in developing its expertise in order to maintain the high quality of services provided and to further expand both locally and internationally. The firm’s membership in international bodies, as well as, the prominent relationships with global law firms and other professional associates are the cornerstones of the firm’s future plans and strategies. Patrikios Pavlou & Associates LLC is looking forward to the future and the challenges it will bring, confident that with team spirit and commitment the firm will continue to provide top quality legal services with diligence, integrity and professionalism.
Over the years, the firm has managed to establish close links with reputable law firms worldwide and particularly strong associations in Europe, Russia and the Rest of the CIS countries, Middle East, and Asia. The firm’s clients include public and private companies, multinational corporations that have their regional hub in Cyprus, organisations, entrepreneurs as well as a host of individual clients from Cyprus and abroad. In the banking and finance sector, the firm represents a number of local and
European Corporate Excellence Awards 2015 Corporate Vision 21
Company: Schiweck Weinzierl Koch GbR Email: info@ip-matters.de Web Address: www.ip-matters.de Address: Landsberger Straße 98, D-80339 Munich, Germany Telephone: +49 (89) 1894769-0
Best for Life Sciences Patent Prosecution - Germany
Schiweck, Weinzierl & Koch are a relatively young but yet very experienced team with a strong technical background across the chemical, pharmaceutical and life science sector. We spoke to them to find out more about their company and their philosophy on client service.
We have a wealth of experience in antibody inventions, which are inventions relating to artificial binding molecules with antibody-like properties and technologies based on using cells of the immune system. These technologies have become the driver in pharmaceutical development, particularly in cancer therapy as well as in related diagnostic applications. We have an additional focus on due diligence work, freedom-to-operate work as well as opposition and appeal proceedings before the European Patent Office. Our focus has always been on our clients and the representation and defence of their interests. Besides quality and proficiency, we place great emphasis on transparency and trust, and every client is provided with a personal contact to serve their best interests. The most important step to defining a client service philosophy is to understand the needs and expectations of clients and to repay their trust through loyalty and professionalism.
By virtue of our strong technical competence, coupled with practical experience, we are able to clearly and unequivocally identify innovations in the field of life science. From our perspective, it is important to be continuously and intensively engaged with the market and the competition in order to adapt the IP strategies in the best possible way. In terms of our region, Munich is a hot spot for life sciences. Within this region, we are very close to research and development and many renowned biotechnology and pharmaceutical companies. Our office is only a few steps away from the European Patent Office and is in the immediate vicinity of the German Patent and Trade Mark Office. Thus, our location offers best preconditions for the demands on our working activities.
To ensure that their needs are fulfilled, we aim to have as much direct contact with our clients, and to engage them in discussion to work as a team and to get the best possible result for them. In addition, we are a multi-cultural team, and thus have the ability to overcome potential communication barriers. In order to achieve our client’s business goals, we are willing to look beyond the traditional structures and to pursue unconventional models.
22 Corporate Vision European Corporate Excellence Awards 2015
“
We see this title as an honour for the work and commitment of our team to the interests and concerns of our clients. Furthermore, we believe that this award reflects the quality and excellence of the work and services we provide.
”
Name: Sera Dalli Company: STM Malta Trust and Company Management Limited Address: Tagliaferro Business Centre, Level 2, Gaiety Lane, C/W High Street, Sliema, SLM1549, Malta Telephone: +356 213 33210 Fax: +356 213 33220 Email: info@stmmalta.com
Best International Retirement Scheme Administrator
MALTA TRUST & COMPANY MANAGEMENT LIMITED.
Part of the STM Group plc, an independent firm listed on the London Stock Exchange with offices in Gibraltar, Spain, Malta, Cyprus and Jersey, STM Malta Trust & Company Management ltd, provides pension solutions and pensions administration service to international clients. We caught up with Deborah Schembri BA(Hons) Accty., Dip. Tax., FIA, CPA, DipPMI, MIM, MBA (Henley), Managing Director, to hear about the work done by the firm which has translated into their winning our award.
Registered as a Retirement Scheme Administrator with the Malta Financial Services Authority, the company is also authorised to act as trustee or co-trustee to provide fiduciary services in terms of the Trusts and Trustees Act. Over the past years the Company registered exceptional growth and performance which is only possible due to the tireless efforts of our senior leadership and governance and societal responsibilities. These have provided the backbone of the company and furnished us with strategy development and strategy implementation which has come about by listening to the voice of the customer based on prior customer engagements. This in turn has allowed us to perform accurate measurement, analysis and knowledge management which is always meeting the needs of our clients. We have been able to cultivate an excellent workforce environment and workforce engagement which allows for excellent work processes and operational effectiveness. We are grounded by Napoleon Hill’s words, ‘Strength and growth come only through continuous effort and struggle’ and keep this in mind as we carry out our mission statement which is ‘to provide a reliable and outstanding service to meet our customer’s present and future needs.’
At the core of our achievements are the company values of integrity, transparency, ethics and clear communication with staff, customers, partners and community. We firmly believe in being dignified and respectful in all our interactions and are committed to the development of our people, our most important assets, who allow for the effectiveness of our operations. Shown through our adaptability to the ever-changing and varied business environment so that appropriate relevance is consistently attained Reaching a wider-spectrum of both national and international potential pensioners is the vision which we are constantly working towards and we strive to ensure that our core competencies can be described in three words: knowledge, innovation and excellent service
“
To lead us to positive and outstanding results such as winning this award which reminds me of Sharad Pawar’s words, ‘I am fully aware that everybody has a right to succeed, and success should be with ethics’.
We feel that one should develop strategic objectives and action plans, implement them, change them if circumstances require and measure progress. We focus on three key aspects in strategic planning: 1. Customer-focused excellence – the focus is on the drivers of customer engagement, new markets and market share 2. Operational performance improvement and innovation: including speed, responsiveness and flexibility 3. Organisation learning and learning by workforce members: aligning work systems and learning initiatives with your organisation’s strategic directions
European Corporate Excellence Awards 2015 Corporate Vision 23
”