MEA Sept 2017 Six Construct by AI Global Media

September 2017

Also in this issue: Achieving True Results - Siyakha Consulting Building in the Middle East and North Africa- tangramGulf The Heights of Success - Nigerian Aviation Handling Company PLC

Editor’s Note

, Welcome to the September edition of MEA Markets Magazine, providing the latest news, deals and developments across the Middle East and Africa. Gracing the pages of this issue is the largest Belgian construction company operating in the Middle East, Six Construct. The company’s Manging Director, Pierre Sironval discusses the steady growth Six Construct has had throughout the years, as well as the unique portfolio the firm has built up over time. Speaking of building up a portfolio, Meinhardt Group have accumulated 60 years’ worth of trust, innovation and engineering excellence around the world. Providing an insight into the impressive scope of the firm’s work is Meinhardt Group’s CEO, Omar Shahzard, who reveals how the company have been a key player in emerging markets and Asia, since the 1970s. In recent news, MetLife announced it has signed a 3-year sponsorship agreement, MDRT (Million Dollar Round Table). The agreement will provide participation and support for the ongoing education, exchange of marketing and sales practice and skills development for MetLife Asia’s financial services professionals and MDRT members in the Asia Pacific region. Elsewhere in this edition, we discover how the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa, and Asia, Majid Al Futtaim unveiled the results of a first of its kind neuroscience study in the region on 10th September 2017. The study is designed to identify the most powerful drivers behind emotional attachment to urban developments and communities. Here at MEA Markets, we truly hope you hope you enjoy reading this issue and look forward to hearing from you.

Jess Daykin, Editor Phone: +44 (0) 203 725 6842 Email: jessice.daykin@aiglobalmedialtd.com Website: www.middleeast-markets.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.

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Contents

, 4. News 8.

Multi-Services Company

12. Best Landscape Design Company 2017 Morocco 14. Technology + People + Process 16. Achieving True Results 18. Trust, Innovation and Engineering Excellence 20. The Construction Industry in the Middle East 22. Building in the Middle East and North Africa 24. Play Your Cards Right 26. The Heights of Success

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, Majid Al Futtaim Harnesses Neuroscience to Empower Mixed-Use Development Agenda Media Contact: Leen Barqawi Edelman Please follow us on: www.youtube.com/user/majidalfuttaim twitter.com/majidalfuttaim www.linkedin.com/company/majid-al-futtaim www.facebook.com/MajidAlFuttaim

In Dubai, UAE on the 10th September 2017, Majid Al Futtaim, the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa, and Asia, unveiled the results of a first of its kind neuroscience study in the region, designed to identify the most powerful drivers behind emotional attachment to urban developments and communities. Conducted by Neurons Inc and commissioned by Majid Al Futtaim; the UAE-based study used

Electroencephalography (EEG) and Eye Tracking technology to measure how participants subconsciously as well as consciously responded to nearly 100 images of urban developments and landscapes from around the world. Over 1 million data points were then analysed to determine the findings. Neuroscientists found the elements of everyday human activity (a visual focus in 80% of the 10 best performing images), greenery (70%), artistic features (50%) and bright colours (50%) were the most powerful drivers of emotional engagement with destinations and environments. An emphasis was put on greenery, which was naturally landscaped and positioned in a way that provided a sense of human scale and privacy. The study also highlighted a subconscious preference for shades of blue and green in design and artistic features that people can interact with and embrace natural materials. The strongest negative responses were recorded in images that displayed a visible lack of human interaction and natural landscapes. Dirt and damage were also shown to have an immediate negative and lasting impact on participants. The announcement comes as the governments across the region; continue to place significant emphasis on transformative policies and practices for the real estate sector in a bid to drive economic diversity. In the UAE, both public and private sector entities are focused on enabling a nation-wide happiness agenda that seeks to enhance happiness and satisfaction for citizens and expats in the UAE through better services and infrastructure. Hawazen Esber, Chief Executive Officer of Majid Al Futtaim â&#x20AC;&#x201C; Communities, said: â&#x20AC;&#x153;Historically, researchers and developers have focused on the conscious drivers of preference for real estate design and development. In a testament to the regionâ&#x20AC;&#x2122;s progressive take on the transformation of the real estate sector; our unique neuroscience research study

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, enables a deeper understanding of what subconsciously drives emotional value and a sense of belonging for our customers and the wider community.” Through the study, neuroscientists identified a clear distinction between conscious and subconscious responses. For instance, when asked, respondents consciously indicated a liking for vibrant environments with highly active social interaction. However, when analysing subconscious brain activity, scientists found that simple, everyday human activities around homes and communities have a more positive and lasting impact on our minds. “As destination creators, it is our vision and role to create mixedused destinations with a heart and soul; where people can come together to celebrate life and create great memories with their loved ones, every day. The study helps us identify crucial elements that make for happy, heathy communities and become the foundation for how we bring our integrated retail, leisure and entertainment offering to design mixed-use destinations that drive holistic value for residents and surrounding communities,” he continued. The neuroscience study was designed in collaboration with Neurons Inc to inform Majid Al Futtaim’s unique approach to placemaking - an approach to property planning, development and design that encourages emotional and functional value. Across the globe, the effective integration of placemaking principles has been seen to substantially enhance the commercial value of destinations and improve resident and visitor experiences. The announcement comes in line with Cityscape Global 2017, where Majid Al Futtaim will showcase the company’s integrated value proposition and announce continued investments in both existing and new developments in a bid to effectively meet and exceed the evolving expectations of residents and investors across the region.

Bahrain’s Judicial Committee for the Settlement of Stalled Real Estate Announces the Sale of Amwaj Gateway at Public Auction In Bahrain, 22nd August 2017, Bahrain’s Judicial Committee for the Settlement of Stalled Real Estate Projects, announced that the Amwaj Gateway development project will be auctioned publicly. The Committee, which has judicial prerogatives, said that the decision to offer the Amwaj Gateway project for auction came after exhausting all possibilities for a cordial settlement as per the procedures stipulated by decree law 66 for 2014, and was made following extensive consultation with developers and stakeholders. This follows the Committee’s previous success finding sustainable solutions for real estate projects in Bahrain, including most recently the Juffair Views project. The Committee has also announced the appointment of Cluttons, the leading international real estate consultant, and Mazad B.S.C. (c), the Bahrain-based public auction specialist, to organise and manage the public auction. The Amwaj Gateway development covers 33,391 square meters of land and will have a total built-up area of around 190,000 square meters once completed. The project consists of 20-storey twin-towers which accommodate 384 apartments and a two-storey building comprising of 93 townhouses. The development also includes a 143-room hotel tower. Harry Goodson-Wickes, Head of Cluttons Bahrain, commented: “We are delighted to have

been appointed alongside Mazad B.S.C.(c) to organise and manage the Amwaj Gateway development and to be working with the Judicial Committee for the Settlement of Stalled Real Estate Projects going forward. The Committee’s actions will no doubt translate into increased confidence levels in Bahrain’s real estate market. “We anticipate a lot of interest in the Amwaj Gateway Project once it is ready for auction later this year due to the potential of the development and its location. We believe that auctioning the project is the right move and we have already seen that it is an effective method of selling real estate, based on previous auctions in Bahrain and in other countries across the region, including Saudi Arabia and the United Arab Emirates.”

Talal Aref AlAraifi, CEO of Mazad B.S.C. (c), said: “We are very pleased to have been awarded the management of the Amwaj Gateway project alongside Cluttons and believe that auctioning is an important step for Bahrain to boost investor confidence in the real estate sector. The auction is also a great opportunity for Mazad B.S.C. (c) to expand its activity towards real estate auctions and to showcase how transparency and fairness are central to the company’s business philosophy.” The project will be open to local and international buyers while aiming to encourage investment in Bahrain. The Committee will announce all relevant details in due course, including the date, time, minimum bid and location of the auction.

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, Re-Designed Jamarat Bridge Successfully Increases Crowd Safety During the Hajj Pilgrimage

Along their journey, pilgrims will cross Jamarat Bridge multiple times in order to complete the ritual “Stoning of the Devil,” which is a key component of the pilgrimage. To ensure that crowds can move across the bridge safely, the Makkah Development Authority (MDA), which maintains the religious site, engaged Otis, the world’s leading manufacturer of people-moving products, to find a solution to crowd safety challenges at the structure. The original bridge, constructed in 1963, had only two levels, but increasing numbers of Hajj pilgrims forced the government of the Kingdom of Saudi Arabia to demolish the original structure in 2006 and start from scratch. When the original structure was built, about 300,000 Muslims made the pilgrimage, but by 2005, that number had increased sevenfold to more than 2 million. Islam continues to be the fastest growing religion in the world, and the volume of pilgrims to visit Jamarat Bridge is expected to increase exponentially.

Between Aug. 30 and Sept. 5, an estimated 3 million Muslims will complete their holy pilgrimage to Mecca as part of Hajj week, the largest annual gathering of people on Earth. With as many as 300,000 people expected to cross Jamarat Bridge every hour, leading engineers and technicians need to facilitate the safe movement of pilgrims at the site by implementing structural and technological updates while, at the same time, preserving the Bridge’s cultural and religious importance to visitors. 6 MEA MARKETS / September 2017

The rapid growth in traffic to the site necessitated a large-scale expansion. However, engineers and technicians had to remain mindful of the site’s historical and religious significance while they designed technological solutions and implemented the structural upgrades. Before the upgrade, crowd density could reach up to 11-15 people per square metre at peak times according to crowd control experts. Local officials report the solutions implemented now afford 1 square metre per person. The new bridge includes five levels, expanded ritual walls, hundreds of escalators, several elevators, two helipads, and an air conditioning system that can lower the desert temperatures inside to 29 degrees Celsius. “With something this vital to Muslims worldwide, it is vital that outside factors do not disturb the true meaning of Hajj,” said Maged Nagib, vice president and managing director, Otis Middle East. “The re-construction of the Jamarat Bridge was an important

NEWS

, step forward in terms of safety during the pilgrimage.” The project saw the installation of a total of 338 people-moving solutions including a total of 308 escalators. There are 28 escalators in each of the 11 towers in the main bridge structure and 20 in the two external accesses to the bridge – the Sidki and Sabak links. The bridge is also equipped with six passenger elevators, two ambulance elevators and two helipad elevators. Each escalator can be used to transport pilgrims up or down in the structure depending on the flow of the crowd and guidance from the security force on the ground. During the annual Hajj season, escalators, running 24 hours a day, transport as many as four million passengers daily with an estimated 12.5–15 million total rides estimated for 2017. Each pilgrim’s passage through the Jamarat Bridge is facilitated by way of at least one of the hundreds of Otis escalators moving people to the holy stone pelting ritual or helping them safely exit the bridge. To ensure that the millions visiting during Hajj move safely and smoothly through the structure, a team of approximately 200 highly skilled Otis technicians work around-the-clock monitoring and servicing the escalators and elevators. The average response time of this team during Hajj is just five minutes. The MDA has recognized Otis for its contributions to Hajj every year since 2012. “We’re very proud to ensure the safety of pilgrims at the Jamarat Bridge,” said Fernando Condinho, managing director, Otis Saudi Arabia. “We take our responsibility very seriously with resulting 99% efficiency for our equipment here.” The Jamarat Bridge was designed with the future in mind. If the rising number of pilgrims outgrows the Bridge, the structure can be expanded to accommodate increased capacity. If this expansion does indeed take place, the team at Otis is poised to solve the new challenges in crowd management.

HFI Consulting International Helps North Sea Firms Gain Leverage from Major Plans to Diversify Saudi Arabia’s Economy Middle East business expansion specialist HFI Consulting International has launched a new service to help energy and water firms develop joint ventures, in the wake of major plans to diversify Saudi Arabia’s economy. China is supporting $51 billion of infrastructure development in Pakistan as part of the ‘China Pakistan Economic Corridor’ (CPEC) to develop key infrastructure projects like roads, railways and power stations which will modernise Pakistan’s economy and boost access to trade. It is part of China’s broader ‘Belt and Road Initiative’ to replicate the ancient Silk Road trade routes with modern trading relationships and investments across Asia, the Middle East and into Europe. Greg Hands on 4th April met with leading UK businesses, policy experts and senior representatives of the Chinese and Pakistani governments as the UK is poised to be a key partner of CPEC, ahead of a larger CPEC conference in Islamabad in May being hosted by the UK. International Trade Minister Greg Hands said: “Britain is a country of free-trade influence and can be an important partner for China and Pakistan in the delivery of huge infrastructure projects that are being planned between the 2

countries. As part of an outward looking Global Britain, we have a clear ambition to increase trade with both China and Pakistan and UK businesses are well placed to capitalise on the new opportunities the region.” Participants in the roundtable included the Chinese Ambassador, Pakistani High Commissioner to the UK and UK High Commissioner to Pakistan. As well as experts from CityUK, the Royal United Services Institute and the China Britain Business Council. Businesses including HSBC, Deloitte

and Standard Chartered also discussed how they and other British firms can support the delivery of CPEC. A joint statement in 2015 between the UK and Chinese governments committed both countries to support each other’s commercial co-operation in new markets, including the Belt and Road, and the $51 billion being invested by China in Pakistan presents big opportunities for UK businesses in the next few years. www.gov.uk

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Multi-Services Company Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. We recently invited Managing Director of Six Construct, Dubai, UAE, Pierre Sironval to tell us more about this extraordinary company. Since inception in 1965, Six Construct over the years has grown steadily and most certainly impressively ever since. Six Construct combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. The company is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, industrial, infrastructure, civil and marinerelated projects. Six Construct has built-up a unique portfolio, as Pierre explains.

“Over the years, we have had the honour of working with a unique portfolio of projects and clients, including among others, the world’s tallest tower - The Burj Khalifa, The Dubai Tram, The Emirates Palace Hotel, Sheikh Zayed Grand Mosque, Dubai Water Canal, The Green Planet, Ferrari World Theme Park, LEGOLAND, The Khalifa Stadium, and King Abdullah Sports City in the Kingdom of Saudi Arabia. “Ongoing projects include: The Royal Atlantis, Yas Theme Park, Bahrain LNG Terminal, among others. Six Construct was also recently awarded Mina Khalid Port in Sharjah as well as the new Masdar Neighbourhood.”

The construction industry in the Middle East is facing a slowdown undoubtedly, however when providing an overview of the sector, Pierre points out that the company can see different trends in different parts of the region. “In the UAE, Dubai is driving the construction industry. It is difficult for me to give an overview of the entire construction industry as we are operating in niche markets, such as specialised marine works, iconic buildings, sewage treatment plants, theme parks, etc. Each category of project has its own industry, so it is very ambitious to give you an overview of all these specific industries.” When undertaking a new project or working with a new client, Pierre informs us of the steps Six Construct take to ensure that their clients receive the best possible outcome. Pierre also informs us of the company’s overall mission and what techniques they employ to stay ahead of emerging developments. “The only thing we focus on is the client. They need to receive the best possible outcome and we are making sure that we understand their needs. It is especially fundamental for design and build projects and it is of paramount importance that we are aligned with the client and consultants, in order to provide full satisfaction.

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Multi-Services Company

Company: Six Construct Location: Dubai, UAE Email: communication@sixco.ae Website: www.sixco.ae Phone: +971 4 5092222

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“At Six Construct, we believe in a company that operates as one team. One that is focused on sustainable growth, building on leverage that has been created as a result of excellent client relationships, added value delivery in existing and new markets. Above all, creating a fully integrated solution for the client, whilst respecting safety and the environment. “One thing we are keen to use is technology and innovation within our industry. We strongly believe that this is the way to stay ahead of the competition.” When discussing what differentiates Six Construct from their competitors, marking them out as the best possible option for their clients, Pierre highlights that the company have been present in the region for more than 50 years – this has given them an extraordinary reputation. “One of our competitive advantages is our capability to deliver iconic projects. Moreover, we have now developed financing solutions to help clients funding their assets via our export credit agency, and this has already demonstrated that it can give a competitive edge, especially during financially challenging periods.” Behind every successful company, is a hard-working, dedicated passionate workforce who helps to make the business what it is. For Six Construct, Pierre praises the hardworking staff at the company and informs us of the approach taken when hiring staff and how they attract the best talent in the industry.

“Here at Six Construct, we have a strong family culture, which in turn creates loyalty with our staff. Our employees’ retention rate is very high with employees continuing their long service that can go up to 30, 35 and even 40 years. “When hiring new staff, we seek out individuals who are ambitious, with a strong drive and who hold a sense of an entrepreneurial spirit. We look for innovative ideas, and individuals who are looking to grow with the company. “How we attract the best talent in the industry to the company is our values, the employment stability, prestigious/landmark projects that we undertake. Another quality is the opportunity to work in a highly experienced and professional environment that can contribute to gaining a very rich career path.” Looking ahead, Pierre expects there to be more and more public private partnerships in the region. This is something the company have been ready for since they already have a public private partnership division that has proven to be very efficient and customer driven. As for what the future holds, Pierre cannot predict the future but believes Six Construct will continue growing and developing. “Unfortunately, I do not have a crystal ball, but the only certainty is that we are working hard to grow the company and take it to new heights.”

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Multi-Services Company

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Best Landscape Design Company 2017 - Morocco Art Vert is a company specialized in the creation and design of landscaping architecture in Morocco. We invited CEO Mustapha Arnaout to talk to us about the company and discuss winning this award. Established in 1989, Art Vert is one of the pioneers of landscaping in Morocco. Its clients are mostly in the public domain but some are also in the private domain. The company works with its clients every step of the way, from conception of the project through to the design stage and then the realization of the project. Mustapha describes to us how it feels to win this award and outlines the key attributes that contributed to this success. He then goes on to talk about the firm’s overall mission and how staff all work together in order to achieve this aim. “The reasons behind the success of Art Vert is that I have always trusted myself and possess a positive minded, and am an active team member in my company. Every award is deserved by the team and it just adds to the experiences and values that have been collected throughout the firm’s lifespan. “When I started Art Vert, it was very small, with only a car. I have proudly watched the company develop through time, as back then the sector was still new in Morocco and this pushed me to work harder and believe in my team. Staff work in a very organized manner with precise deadlines to follow, which in turn

helps to offer the best quality and services.” Trying to distinguish itself from similar firms in the industry, Mustapha points to his expertise, knowledge and extensive qualifications as a key factor in how he marks the company out as the best possible option for clients. The firm uses technology to ensure that it stays ahead of emerging developments. “Overall, when growing up I was very well educated and obtained a Bachelors and Master’s degree in very renowned schools in Europe, mostly in France. Also, my knowledge and expertise has helped me to become a perfectionist and deliver the best for my clients.

“Notably, there has been the development of using more vertical gardens, which has taken the levels of designing gardens to new heights, meaning we are able to provide greenery at higher altitudes. Currently, it is only present in Morocco for now, and we are the only firm that has experiences in vertical walls and the specific techniques used. “Morocco is located on the edge of North Africa on one side on the Atlantic and the other side is on the Mediterranean. This means that climates change throughout the region and we benefit from this climate, as in each region there are a variety of plants used.”

“At the company, we keep an eye on many different trends and results. For example, the creativity realization and the efficiency of most products help us to develop our work around these trends. We aim to be a sustainable company, mostly by being friendly to the environment and making it greener.”

Regarding the internal culture in the firm, Mustapha describes how he ensures all staff are equipped to provide the best possible service to clients. Keeping up to date with the latest technologies and providing new equipment is integral to keeping the workforce interested and motivated. He explains what he looks for when taking on a new employee or a new client.

Following on from this, Mustapha tells us which trends he is currently seeing within the industry. He then describes whether these are of any benefit to his company, particularly within North Africa.

“Having the latest equipment from the screen to the realization of the project is a massive bonus for the company, plus, our culture is diversified with staff members that have studied abroad and each

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team member is of a different age. The clients have to believe in our professionalism and expertise in the market and for the staff for stand out they must always stay positive and bring more innovation and creativity into the company.” Looking ahead, Mustapha gives us an insight into the future of the firm and tells us about some upcoming plans he has for Art Vert. He is aiming for the company to be more efficient and innovative, keeping the company and moving forward and capitalising on its success. “Moving forward, Art Vert plans to open an interior architecture department, since my children will be joining me at the firm and will lead this company. Having an architecture and landscaping section means we will try to diversify our projects and be present in all domains. Also, I know the future generation will lead this company with the competence and professionalism that I have.” Company: Art Vert Contact: Mustapha Arnaout Contact Email: direction@artvert.com Address: 265 Boulevard Zerktouni, 25000 Casablanaca, Morocco Phone: 00 212533393940 Website: www.artvert.com

MAB17015

Hamriyah Free Zone Authority, Sharjah, UAE

SET UP YOUR BUSINESS IN 1 HOUR 00971 6 526 3333 - INFO@HFZA.AE - WWW.HFZA.AE NO CORPORATION OR INCOME TAX FOREIGN OWNERSHIP PREMITTED FULL COMPANY OWNERSHIP EXEMPTION FROM COMMERCIAL LEVIES VARIETY OF LICENSES, INCLUDING COMMERCIAL, SERVICE AND INDUSTRIAL REPATRIATION OF CAPITAL PROFITS RENEWABLE LONG-TERM LEASES NO IMPORT OR EXPORT DUTIES APPLICABLE

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Technology + People + Process Khanyiso Mguni is an entrepreneur, with solid business skills and extensive management consulting experience. His firm, Sword South Africa (Pty) Ltd was pleased to be included in the South African Business Award, as the Best IT Business Integration Company – Gauteng. We profile his background and the firm’s work today, to mark this success. Khanyiso Mguni currently resides in Gauteng, South Africa. He was born in Bulawayo Zimbabwe. He is known today as an entrepreneur and scholar, with experience in both management consulting and general business management. He is currently the firm’s Chief Executive, a position he has held since 2004. Sword South Africa (Pty) Ltd is a member of the SIG System Innovation Group of companies. They are a professional services company, that offers document and records management solutions. This service also includes security software. Their value proposition is to integrate technology solutions into a business process environment, that is managed and operated by people, hence the formula:

System integration = technology + people + process. Khanyiso’s previous positions include: •

Senior manager, Deloitte Consulting

Johannesburg, South Africa, January 2001 - September 2003. •

Principal consultant/industry business manager, Hewlett Packard

•

Wits Business School (University of the Witwatersrand)

Johannesburg, South Africa, January 1997 - November 1999 MBA - Business Management •

Hochschule Bremen

Bremen, Germany, January 1990 - November 1994 B. Eng (Hon.) Engineering (Electrical & Telecommunications)

Johannesburg, South Africa | September 1998 - December 2000.

His memberships include:

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Board Chairperson

Senior consultant, IBM South Africa

Johannesburg, South Africa, March 1997 - September 1998. His educational history includes the following: •

Gordon Institute for Business Science (GIBS)

Johannesburg, South Africa, January 2015 - present PhD (Student) - Strategic Alliances

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•

Datacomb Consulting

Group Performance Audit Committee (City of Johannesburg)

Member, February 2009 present Advisory service and performance audit at the City of Johannesburg

Technology + People + Process

Company: Sword South Africa (Pty) Ltd Name: Kays Mguni Email: kmguni@sword-sa.com Web Address: www.system-innovation.com Address: 264 Turbut Avenue, Extension 12, Midrand 1685, South Africa Telephone: +27 722 978 78748

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Achieving True Results Siyakha Consulting is a market leading transformation consulting firm with specialist divisions that focus on, transformation services and people services. Following their success in achieving the Best Enterprise Transformation Consultancy 2017 accolade, within the South African Business Awards, we invited the firm’s founder and director, Dionne Kerr to profile their areas of expertise. Siyakha Consulting’s areas of expertise include tailor made and solution based Black Economic Empowerment (BEE) advisory services, consulting and other services to support both compliance and long-term sustainability. The key differentiator for Siyakha lies in our ability to implement. It makes sense that you cannot implement a strategy, that doesn’t exist so the formulation of one is included in our scope of work, however where a strategy exists our differentiator lies in our ability to partner with your business, co-located to implement the strategy. We focus on the provision of services that support application of best practise and achievement of local relevance in South Africa and across Africa in development, people services and transformation. With a culture of positive, proactive, solution-seeking we support your organisation through the provision of people services, incorporating: Executive search services; • •

Human resources; Diversity and disability

•

programmes and; Learning and development.

Transformation services, incorporating: •

•

Environment and Sustainability programmes and; Black Economic

Empowerment Advisory. Development services incorporating: • • • •

Rural development; Supplier development; Management team and; Methodology.

BEE services Our experienced BEE Team will work with you to apply BEE as a business strategy, increasing internal competencies. The vastly experienced BEE Team works with our clients, to apply Black Economic Empowerment, as a business strategy to increase internal competencies and external operating efficiencies. Our emphasis is on using the legislative framework, to achieve best practise business standards in terms of supplier development, business competitiveness and market positioning. Our team has worked for more than 10 years with firms all over

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the world, to create ROI from transformation activities and are active participants in the official industry body and our COO is the current chairperson. Our differentiator is our level of expertise to define the strategy, which is combined with a strong implementation team that delivers projects on the ground, in more than 13 districts in South Africa. Our advisory team have supported business across most business sectors and provided such services to investors, from more than eight countries looking to invest in South Africa. Enterprise development Our enterprise development team is the leading implementer of such solutions and rural development programmes, across South Africa. From supplier development, to helping communities to feed, educate and sustain themselves, this on-the-ground team teaches communities to manage themselves and remains committed to making development happen. Market development, commercial business services and social enterprise are part and parcel of enterprise development. In

addition, it encompasses finance, entrepreneurship development, investment, that ranges from enabling the start-up of small businesses to providing business skills development through training, mentoring and coaching. Our enterprise development model focuses on developing and delivering a clear, integrated development strategy for the small business sector, with the direct benefit of growing and developing the economy and maximising both job creation opportunities and sustainable economic growth. Using our model, we have successfully implemented enterprise development projects, since 2002 in all provinces of South Africa. We believe that enterprise development is only successful, if it leads to a sustainable business that can offer job creation, income generation and community development. Siyakha Consulting are currently engaged in over 20 enterprise development and rural development projects, throughout South Africa and are working in Gauteng, Limpopo, North West, Eastern Cape, Western Cape, Kwa-Zulu Natal

and the Free State. Our work is creating sustainable communities and empowering poorer South African families. People services Our people services division works to enable companies to have access to the right skills, to develop those skills, retain the skills and furthermore to provide services that lead to employee engagement, development and training. Appropriately addressing people matters is the responsibility of every employer and building a strong foundation of best people practice, translates directly into the following outcomes: •

Maximised talent management;

• • • •

Minimised labour related risks; Staff attraction and retention; Increased productivity and; Employee satisfaction.

In his autobiography, Virgin Group CE Richard Branson, makes the point: ‘I worry about employees first, customers second and shareholders third.’ Many organisations today are unaware of the cost of discontented employees, such as poor retention, low productivity and absenteeism. It therefore makes sense (and cents), to look after employees, who can only be expected to produce their best if the basic motivational factors are satisfied

By working with Siyakha our clients benefit from: • •

•

A partnership with specialists in their field; A tailored solution that responds directly to their needs; Access to an entire team of experienced professionals and specialists superior service levels with quality assurance measures; Increased capacity within your organisation whilst increasing skills; Streamlined organisational structures and the ability to focus on your core business and; Uninterrupted service (back-up resourcing available).

Achieving True Results

In summary, Siyakha Consulting’s search and selection team, offers a vast knowledge of recruitment with over 20 years, in broad-based professional and executive search and selection experience. So, why not contact us to discuss how our team can help your business achieve true results?

Company: Siyakha Consulting Name: Dionne Kerr Email: dionne@siyakha.co.za Web Address: siyakha.co.za Address: 337 Bryanston Drive Bryanston, 2010, Johannesburg South Africa Telephone: +27 11 706 9006

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Trust, Innovation and Engineering Excellence The Best Multi-Disciplinary Engineering Consultancy 2017 accolade, within the Qatar Business Excellence Awards 2017, went to Meinhardt Group. We then interviewed the firm’s Group CEO, Omar Shahzad, to discover more about the most respected Asian-based engineering company in the world. Over the last 60 years, the Meinhardt Group has become synonymous with trust, innovation and engineering excellence around the world. The firm’s Group CEO, Omar Shahzad begins this in-depth interview by revealing the impressive scope of the firm’s work. “Spanning developers, financiers, construction companies, government agencies, multinational corporations and multilateral development banks, our customers from around the world can count on our 4,500-strong global team in 45 offices to deliver projects to the highest quality. As a group, we work with clients all over the world with diverse types of projects which include tall buildings, roads and highways, aviation, metros and railways, ports and power.” “Meinhardt provides the full suite of project management, design and engineering consulting capabilities including masterplanning, civil & infrastructure, structural engineering, mechanical, electrical and plumbing (MEP). Our specialist

capabilities cover façade engineering; environmentally sustainable designs (ESD); fire performance engineering; integrated design management; specialist lighting and mission critical facility design.” “Our team of experienced and responsive consultants provides a ‘one-stop’ approach for total project delivery, offering clients highly buildable and sustainable solutions that save time and money. Meinhardt’s awardwinning projects have garnered recognition internationally and these awards serve to affirm our unrivalled reputation.” Omar then offers his reflections on the firm winning the Best Multi-Disciplinary Engineering Consultancy 2017 accolade, within the Qatar Business Excellence Awards 2017. He also reveals what sets the firm apart and something of their long-established track record in the Asia region. “This award is a testimony to what the firm has been working so hard to build over the decades - a reputation for trust, innovation and engineering excellence where our clients value our

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sustainable solutions that are commercially successful, save time and money.”

“We are a global firm with a personal touch. Our 4,500 staff in 45 offices believe in challenging the status quo and

g Trust, Innovation and Engineering Excellence

Omar Shahzad, Meinhardt Group CEO

delivering quality work, that consistently exceeds our clients’ expectations. That is why more than 50% of them are repeat customers.” “With our Australian heritage, global headquarters in Singapore and proven track record in Asia, the Middle East & Europe since the 1970’s, we blend the best of East & West in both our thinking and management. We aspire to be the world’s preferred infrastructure and urban solutions partner, where we transform cities and shape the future.” When it comes to using technology to stay ahead of emerging developments, Omar explains the important role it plays in supporting the firm’s work. “We are at the forefront of technological innovations where we use precast composite steel, prefinished-prefabricated materials and modular construction. Our labour is vested in the future of robotics, machines doing construction work and external façade being polished by robotic capsules. Drones are getting common for survey purposes.” “Building Information Modelling (BIM) has also become more sophisticated, so we are now able to create and make changes to building designs, at the click of a mouse. This simplifies things, reduces project time and minimises chances for human error. As much as technology boosts productivity, it is a doubleedged sword and so, we make conscientious efforts to ensure that the human part of our work is delivered excellently.” Omar is keen to tell us next about the wider industry trends he is spotting, including key developments specific to Qatar. “With 60% of the world’s population expected to live in

cities by 2030, the world will need to spend up to $130 trillion from now till 2030 to develop cities and infrastructure. We also see strength in emerging markets. In 2010, emerging markets accounted for 43.9% of global output, a share that is anticipated to rise to 51.9% by 2020. Asia Pacific will continue to account for the largest share of the global construction industry, given it includes the large markets of China, Japan, India and Middle East.

“This bodes well for Meinhardt, as we have been a key player in emerging markets and Asia, since the 1970’s. Our strong track record and unparalleled reputation in these markets puts us in a good position to capitalise on this growth surge. China’s Belt & Road Initiative (BRI) will also spur growth. Based on media reports, estimated cumulative BRI investment over the long term is between $4 trillion and $8 trillion, from 2014 to 2016.” “With offices in most of the 65 countries along the Belt & Road, Meinhardt is well positioned to join the next wave of mega infrastructure and urban development projects in the burgeoning BRI markets. We have the best footprint and experience in Asia, Middle East and now Africa within our industry, as we have been operating in these markets between 20 and 40 years. Qatar can emerge as an important hub to facilitate the investments taking place in BRI countries.”

most competitive economy in the Middle East and Africa. The construction market is set to peak this year as Qatar’s preparation for the FIFA World Cup 2022 picks up and the country continues to invest in infrastructure. Qatar’s budget for 2017 has been received favourably by construction companies and experts. Developments for the FIFA World Cup 2022, infrastructure, health and education will take the lion’s share and account for almost half of Qatar’s 2017 budget.

“Key Qatar developments that we are currently working on include; the expansion of the New Doha International Airport, which brings the annual capacity from 24 million to 53 million passengers per year, Hamad International Airport Terminal 1 Metro Station, Vendome Mall and Qatar Green Line.” Following on from this, Omar reveals the main benefits of being based in Qatar, for a firm such as Meinhardt. “Qatar is a convenient and recognised hub much like Singapore. It has top-notch infrastructure and an impeccable reputation for transparency and rule of law. It is also a popular place to attract and retain worldclass talent. Qatar has been a fast-growing economy thereby creating the right conditions for global firms like Meinhardt to invest and make Doha an important location in our worldwide operations.

with iconic projects in Doha, such as City Centre Mall and many other prominent developments around the West Bay.” Moving back to the firm’s excellent work, Omar offers his insights into their internal culture and how his staff are equipped to provide the best possible service to clients. “Engineering excellence, innovation, entrepreneurialism and a laser like focus on client satisfaction are the values that drive Meinhardt employees. We believe in challenging the status quo and delivering quality work that consistently exceeds our clients’ expectations.

“We trust and empower our management and staff to do their jobs well. We are constantly on the lookout for good talents. That is why we don’t hire only when we need people, but we hire good talents when we find them as we are in the people business. “Meinhardt has in place an industry acclaimed talent development program which entails developing graduates from local universities. Over time, these talented engineers are groomed to take on senior leadership positions within their respective country offices and build on our group’s reputation as innovative engineers with a quest to develop cutting edge technological solutions.” As the interview comes to an end, Omar is keen to reveal what the future prospects of the firm are. “Historically, Meinhardt’s work has leaned towards the building sector. Seeing that in the decade ahead, most parts of the world are going to witness unprecedented infrastructure expansion, we want to balance that with a new focus on infrastructure projects. We are also looking to be IPO ready within the next three to four years, after growing the firm some more.”

Omar adds that Qatar has proven to be an attractive market over the years, a fascinating point he goes on to develop in his own words. “As a respected global business and financial hub, Qatar is ranked the second

“Meinhardt’s experience and track record in the development of Singapore and many other cities/countries in the Asia Pacific region could be invaluable, as Qatar and the region undertake mega infrastructure and real estate projects. Meinhardt is proud to have been associated

info.qa@meinhardtgroup.com www.meinhardtgroup.com Telephone: +974 4411 7840

MEA MARKETS / September 2017 19

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The Construction Industry in the Middle East Lacasa Architects & Engineering Consultants (LACASA) is an award-winning multidisciplinary Architectural firm based in Dubai, with offices across the region. As winner of the UAE Business of the Year 2017 accolade, we took the opportunity to interview LACASA’s Managing Partner, Emad Jaber to find out more about the firm’s work in the UAE region. Lacasa Architects & Engineering Consultants (LACASA) was founded in 2006, by Emad Jaber an industry veteran and Nabil Al Khaja. What sets the firm a part is its focus on quality as well as cultivating talent. LACASA provides a onestop-solution to ensure optimal coordination and to maintain the same level of quality across all aspects of design. During the past six months, the firm has added interior design and infrastructure services to its growing portfolio of offerings. Emad Jaber reveals more about the firm’s work and how they approach client service. “To date LACASA has worked on over 300 projects in the region and maintains strong relationships with the major developers including DAMAC, Dubai Properties and Emirates Islamic Bank. Thanks to a talented team of over 300 designers, architects and engineers, the firm undertakes residential, commercial, hospitality, mixed-use, public and master planning projects.

“LACASA believes that the best approach to client servicing is to be an advisor, rather than just an architectural consult. We work with the client team to ensure that the project is feasible, efficient and profitable. Additionally, we believe that quality and the integration of disciplines add value to the client’s investment. By offering holistic design solutions under one roof, we can provide the client with the same level of proficiency and quality throughout. Our established internal processes, governed by ISO certified practices ensures that we maintain a high level of quality throughout every step of the project. “Managed by a certified project manager, every project begins with the basic space planning, area schedules and moves on the concept stage. The exterior and facades are then designed to reflect both the client’s vision, as well as the cultural aspects of the location. The concept is then passed on the design development department where our structural, MEP and technical managers detail the design and prepare the plans for construction. The firm’s work

20 MEA MARKETS / September 2017

doesn’t end there, as our on-site team manages the construction process to ensure on-time completion, budget adherence and that quality of the building matches that of the design.” Emad then directs our attention to the wider industry issues in the region and the benefits of being based in the UAE region. “The country has recovered well in the aftermath of the financial crisis. Construction has once again reached new levels of innovation. The industry in the Middle East is currently doing well in some aspects and fortunately in the markets we operate, they are very stable; specifically, the Gulf region where the real estate sector is playing a major role in the economy of the markets. As an architectural firm, we are taking advantage of this good market. The challenge in the industry is depending on the security and political stability which we luckily have. “Being based in the UAE has provided us with a lot of ground to experiment with different design approaches and technologies. The best advantage would be the

international expertise available. Being a hub to an array of cultures and design visions, the UAE is the best classroom there is. Inspiration is all around. Additionally, the multicultural environment allows to source and recruit extraordinary and diverse talent, right in the city.” Emad is keen to tell us next, what the UAE Business of the Year 2017 Award means to him and his colleagues. “We are honoured to have one this award, as it is testament to the effectiveness of the firm’s internal project processes as well as the quality of our work. By being selected by an international awarding body, we know that our work has met multinational standards. This does not mean that the firm will maintain the same level of quality, as we will continue to strive to exceed these standards. “The management believes in investing in talent. We have developed several professional development programmes to ensure that the team is equipped with the latest technical skills and managerial attributes.”

In closing, Emad underlines the firm’s hopes for the future. “LACASA are very optimistic for the future, as we are one of the biggest firms in this industry, have a long record of achievements and a good reputation with the major developers. This gives us steady growth in the number and size

of the projects which also leads to growth in the number of staff. We don’t see major development within the industry rather than the usual challenges: tough competition and finding the right expertise, which we are used to dealing with. “As for the wider business industry, the introduction of

The Construction Industry in the Middle East

VAT to the market will definitely impact how clients choose consultants. That being said, we’re taking the necessary steps to ensure that this move has a minimal impact on the clients.”

Company: Lacasa Architects & Engineering Consultants Name: Ayman Jaber Email: Ayman.Jaber@lacasa.ae Web Address: lacasa.ae Address: 1901 Control Tower, Motor City, Dubai, P.O. Box 123 969, UAE Telephone: +971 4 447 54 44

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Building in the Middle East and North Africa tangramGulf is an award-winning, multi-disciplinary, architectural and engineering design, management and site supervision practice with studios in Abu Dhabi, Algiers, Doha, Dubai, Hong Kong and London. Following their success in receiving the UAE Business of the Year 2017 award, we interviewed the firm’s design director, Sandra Woodall to gain an insight into the firm’s award-winning work. tangramGulf are close to completing their third decade of operation in the MENA region and are highly familiar with the technical, environmental and cultural challenges of building in the Middle East and North Africa. The firm’s design director, Sandra Woodall explains to us more about the firm’s respected work and how they approach each client and project. “Our Dubai design studio tangramGulf, from where we operate across the GCC, the wider Middle East and North Africa is one of only a hand full of non - UK based practices to be accredited Chartered Practice status by the Royal Institute of British Architects and is led by the only RIBA Fellow to be based in the GCC. “We offer a holistic approach to the integration of fully engineered design solutions that respond to specific site and client needs for each project. Our work is acknowledged: ‘for continuing to push boundaries with fresh and exciting ideas across the

region, which have sustainability at their core’ (Middle East Architect Awards, 2014, where tangramGulf were the highlycommended runner’s up for the ‘Large Architectural Firm of the Year’). “Within the company there is a strong tradition of the delivery of social infrastructure projects that are recognised for the quality of design, with tangramGulf receiving over 30 design awards and recognitions over the last seven years. Our project experience includes: regional development plans, community master plans, residential and mixed-use developments, healthcare, education and research facilities, sports facilities, hotels, offices, public and cultural buildings, amongst many other project types.” The firm has specialist medical planners and educational designers, dedicated landscape and interior design team members. They offer a full range of design, project supervision and contract management services, Sandra tell us. She expands on this point and adds her thoughts

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on the firm’s philosophy behind client service. “We are often retained to conduct feasibility studies, establish project standards and design guidelines or frameworks and undertake peer review on a variety of complex developments. Working with government departments, developers and private clients alike. “At tangramGulf we have a strong track record of applying local and traditional sustainable design principles and reinterpreting these to support contemporary lifestyles, business and environmental needs. “We delivered the first government building in Dubai to incorporate green roof design, which led to policy change for all future Dubai Government building standards, across the Emirate. We demonstrated how the incorporation of natural qanat cooling, heat sinks and passive shading could be utilised to inform the technical guidelines for FIFA 2022 Qatar World Cup stadium designs, for which we were awarded the

‘2013 Middle East Sustainable Design of the Year’, at the Middle East Architect Awards. We developed these studies further by proposing tidal cooling of offshore stadia designs for which we were finalists at the Construction Week ‘GCC Sustainable Project of the Year 2014’. “Our designs for the region’s first nuclear benchmarking, testing and research centre was curated by the UK’s Architect’s Journal and exhibited as ‘architecture tomorrow’ at MIPIM UK, whilst the works once completed, were awarded the ‘2015 Sustainable Design of the Year’, at the Middle East Architect’s Awards. With tangramGulf being praised by MEAA for their ‘simple, yet innovative, fresh and welcoming design, in a project which is of huge importance for the UAE as a nation’. “The scheme was a culmination of decades of practice, research and reinterpretation of local and traditional design and building techniques and practices, that emphasise and promote a built environment that sits within and

works with its surrounding natural environment. Designs that create spaces that respond to traditional and cultural requirements along with local customs and beliefs, whilst offering sustainable solutions to the growing complexity of contemporary enduser needs.”

Building in the Middle East and North Africa

The firm is constantly looking to promote cutting edge architecture that minimises environmental impact, whilst improving end-user and client built environment, Sandra tells us. “At tangramGulf, we actively seek to continue to apply lessons learned from the past and push beyond existing constraints in testing new materials, systems and ways of delivering a contemporary and meaningful built environment. “These are values that set us apart and which many clients are looking to add, as we move forwards with much more understanding of the damaging effects that global development has had in general and in particular the volume and speed of development that has been undertaken in the UAE over the last couple of decades.” Sandra then highlights the key advantages to being based in UAE and what makes the firm unique. “The variety of project type coupled with the variety of culture and experience within the workforce offers great advantages for both business growth and creativity within the industry. There is a very open minded view from most clients who do not look for traditional or rigid design concepts, but we seek out original and first of a kind solutions. “There is no fear of standing out and being different, but a culture of embracing innovation. This combined with the geographic pull that draws in clients from East and West along with exemplifying all that is possible in a regional context, draws in clients with work in the wider region and more locally based clients who undertake work much further afield. “As a multi-disciplinary organisation, we can offer fully integrated and collaborative services that allows the clients to put their trust into experienced and well qualified staff, who are

Managing Director, Mr Hamdi Mahmoud selected to best suit the skills required for each unique project. Staff who are open minded and creative with experiences from different cultures that we combine into one amalgamated whole, that will test conventions and will innovate.”

“Our multi-cultural staff, are all enthusiastic and many are leaders in their fields. It is through their enthusiasm, expertise and need for professional growth that brings fresh and new ideas that allows us to evolve.”

When working in an industry that is constantly changing, what measures do firms such as take to ensure that they are at the forefront of any emerging developments? Sandra is keen to provide us with the answer.

In closing, Sandra underlines the most prevalent trends in your industry over the past year and hoe these have impacted the business. She also offers her reflections on the firm’s future plans, into 2017 and beyond. “For us the most striking adaption has been the growth in the North Africa market, which has led to the opening of our newest studio in Algiers, to support the expansion of our client and project base there.

“We keep updated through our wider collaboration with local and regional practice, through speaking at conferences, working with the RIBA Gulf Chapter, identifying new technology and ideas that can support the work that we do as well as the work that we want to do. We take much information from regional publications such as MEA and professional journals that are found in the industry.

“This has been possible through our managing director, Mr. Hamdi Mahmoud’s persistence and personal determination to tackle every problem or challenge head on, which has proved

instrumental in overcoming the difficulties that are faced in entering new and little tested markets. “Currently we are involved in developing ‘zero-energy’ designs for facilities that aim to achieve ‘grid-neutral targets’ by incorporating best practice passive sustainable design, site contained renewable resource harvesting and energy production, coupled with a more sustainable energy demand and usage, to improve both design and end-user practices.”

Company: tangramGulf   Name: Sandra Woodall   Email: sandra@tangramgulf.com Web Address: www.tangramgulf.com Address: 2701 Latifa Tower   Sheikh Zayed Rd   Dubai, P.O. Box 88124 UAE   Telephone: +971 (0) 503 400 372

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Play Your Cards Right The Western Cape Gambling and Racing Board (the Board) is a public entity and derives its mandate from the Western Cape Gambling and Racing Act 4 of 1996 as amended. Following the firm’s success in winning the Best Governmental Education Department 2017 award, as part of the South African Business Awards, we invited the firm’s William Bowers to provide an insight into the Board’s work. The Western Cape Gambling and Racing Board (the Board) is based within the Western Cape Province of South Africa. It is the vision of the Board to be recognised nationally and internationally, as a leading gambling and betting regulatory authority. The responsibility of the Board is to ensure that all gambling and racing operations as well as other activities incidental thereto are conducted in accordance with the relevant legislation and in a manner which public confidence in the gambling industry is maintained. The Board is charged with receiving and investigating applications for licences, pertaining to the various sectors of the gambling and betting industries in the province. We consider licence applications and exercise regulatory authority over the conduct of gambling and betting operations, by all entities and persons licensed by it. As such, the Board renders services to the province, the gambling industry and the public, by ensuring the following: •

Through probity investigations, that only appropriate persons, who meet the applicable legal

•

requirements, are licensed to participate in the industry; Through ongoing oversight over the licensed industry, that licensed operations take place in accordance with the prescribed requirements and procedures, as well as operating fairly towards the public; Through the imposition of license conditions, that license holders comply with the undertakings made in their bids or other requirements stipulated by the Board and conduct their activities, in a socially responsible manner; Through enforcement of the law, that illegal gambling activities are both detected and prosecuted and; Through the attendance at both national and international conferences and industry related events, together with the internal training programmes in respect of such attendance, that the Board is kept abreast of the latest industry developments.

Training and awareness The human resources department took on the task of public awareness and training and together with the Board’s

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Law Enforcement team has over the past eight months, provided training and created awareness of not only illegal gambling but also bringing the presence of the Board to the communities in the Western Cape. Given the fact that online casino gambling is illegal in South Africa, there is been a concerted effort made by the Board to educate our law enforcement agencies and the general public on this fact and on how to firstly recognise an online casino game and secondly, where to report it. Combating illegal online casino gambling is one of the Board’s biggest challenges, given the difficulty in monitoring and policing the Internet. The approach taken in tacking this challenge it to create awareness within communities as to the dangers associated with such activities. Other than the fact that online casino gambling is illegal, there are many other negatives around it; A problem gambler spending two or three days gambling at a casino will likely be noticed. In contrast, online gamblers can play at work, at home, or even on smart phones without anyone being aware that they are gambling;

•

A very important part of gambling addiction treatment is having a strategy to avoid play. For traditional gambling, this generally means avoiding casinos, bars, or other physical locations where gambling is made available. With online gambling, every computer with Internet access, tablet or cellular phone becomes a virtual casino awaiting the next bet; Access to your bank account is always only a click away - which makes the likelihood of impulse betting and ‘chasing losses’ much greater compared to locations where one must physically withdraw money from a bank machine; One of the most common ‘tricks’ used by online casinos is to offer a ‘freeto-play’ version of their games. The aim is to introduce new players to online gambling and make them feel comfortable placing real bets with real money after they have had some success with the free version and; Players who provide personal information or credit card details to nonreputable online gambling websites may be placing

g Play Your Cards Right

themselves at risk for identity theft and credit card fraud. Conclusion Given the dangers illegal and online gambling poses to our communities, the Board is duty bound to ensure information is shared freely and as often as possible. The Board is honoured to be recognised by an international publication for its efforts in making the public and our law enforcement agencies aware of the scourge of illegal gambling. The Middle East Africa Award for Training and Awareness in the Public Sector will take pride of place amongst the Boardâ&#x20AC;&#x2122;s many other achievements, such as the successive years of clean audits it has achieved since its inception. We thank MEA and its panel of judges for this unexpected yet much valued award.

Company: Western Cape Gambling and Racing Board Name: William Bowers, Manager, Human Resources Email: william@wcgrb.co.za Web Address: www.wcgrb.co.za Address: Seafare House, 68 Orange Street Gardens, 8001 South Africa Telephone: +2721 480 7400

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The Heights of Success Nigerian Aviation Handling Company PLC (nahco aviance) is the foremost aviation ground handling company in Nigeria. They were delighted to win the Best Air Cargo Handling Company – Nigeria accolade, within the MEAM Sub-Saharan Enterprise Awards. To mark this success, we spoke to Chief Commercial Officer, Seyi Adewale to find out more about the firm’s award winning services. Nigerian Aviation Handling Company PLC (nahco aviance) provides ground handling services, such as ramp, passenger, cargo and aviation training services to about 80% of airlines for international and domestic flights into and within Nigeria. nahco aviance operates from 13 airports across the country and they have just added a new station at Akure Airport. The firm’s Chief Commercial Officer, Seyi Adewale is keen to begin by telling us how it feels to win the Best Air Cargo Handling Company – Nigeria accolade, within the MEAM Sub-Saharan Enterprise Awards. “It feels great to be recognise by an international firm such as AI Global Media. It indeed proves that our last five-year strategic plan is beginning to yield positive outcomes. We sincerely believe that this recognition of our contribution to the West African Markets, will continue to birth the firm’s desired outcomes. “We believe that we have been considered for this award, because of our talent management and development strategy, whereby we have the most trained and aviation

certified professionals within the Nigerian aviation space. Indeed, we have in place good talent replacement and succession planning, quality and several upto-date GSEs. “Our responsiveness to client airline needs, contribution towards the growth and development of aviation in Nigeria, support to very good government initiatives, facility maintenance and expansion plans, global reach and international partnerships are all factors that set us apart in the work we do. Seyi then tells us about the firm’s mission, what differentiates them from their competitors and how they stay ahead of emerging developments. “Our primary mission is to increase our market share and this has been largely successful, indeed we have developed new and innovative businesses, such as our Nahco Free Zone at the Lagos Airport. We have also expanded our businesses beyond the shores of Nigeria and executed longer lasting financial sustainability. “What sets us apart, is our highly trained and experienced workforce, as well as the firm’s

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business coverage and growth (execution) strategy, market segmentation and development strategy, client (airline) responsiveness, business retention strategy and global partnerships. “To stay ahead of any emerging developments, firstly, we benchmark ourselves with the very best global firms in aviation, in terms of emergent technologies. Secondly, we attend relevant seminars, conferences and workshops that showcase technological developments in aviation. Thirdly, we execute timed talent exchange programmes, that include technical models that benefit clients and enhance both our efficiency and service delivery.” Seyi then imparts his expert opinion on the wider trends he is spotting in Sub-Sahara Africa and the benefits of nahco aviance being based in this region. “As I have mentioned, we benchmark ourselves with the very best and have strong partnerships with bodies that set the standards within aviation. This provides us with valuable insight into forecasts, market trend, all of which help us to plan,

prepare and position ourselves to be the first beneficiary of such initiatives. “For example, nahco aviance is the first certified third party regulated agent in West Africa. We are the first to be certified on DGR CAT 12 in Africa and the first in Nigeria to have an IATA Authorised Training Centre for Cargo. We are also the first to build the first ultra-modern Cargo Warehouse and the first handling company to have a free trade zone license and many others firsts that set us apart from any competitors in the market today. “Nigeria is a very big market, with over 160 million citizens, that are largely young people. Additionally, there are gaps in national infrastructure, as is the case in many other African countries that endears thinking businesses to continually grow and expand to benefit from the imminent bridging of these gaps. Lastly, as the poverty level begins to abate and more citizens are empowered within African states, the sky is the limit when it comes to our collective growth potential as a continent.” The firm’s internal culture consists of both knowledge and capacity building, Seyi tells us. Secondly, they have a tripod staff

The Heights of Success

development programme, which can be summed up as follows: •

One associated with maintaining and sustaining statutory (safety) standards, such as ICAO, NCAA and IATA;

•

One that is associated with our growth and development plans enriched through retreats, internal workshops and seminars, customised business unit based capacity building training, executed by schools, such as Lagos Business School and;

•

Client airline specific trainings that makes us internalise the culture and way of doing things of the respective airlines. At the end of the day, we always have enviable personnel working as agents of these airlines. In fact, a leading airline recently removed all its local staff and replaced with ours stating that they have discovered over time that nahco aviance staff were more knowledgeable than their own ground staff.

In closing, Seyi turns the spotlight on to the firm’s future plans. “We have a cutting-edge new business segment that will revolutionise Nigerian cargo operations and as such, I would like to mention this segment and the new business initiative as Project CEIV, for strategic reasons. Once again, I would like to extend the firm’s gratitude to the management and staff of AI Global Media for giving us this prestigious award.”

Company: Nigerian Aviation Handling Company PLC Name: Seyi Adewale Email: s.adewale@nahcoaviance.com Web Address: www.nahcoaviance.com Address: Nahco Aviance House Murtala Muhammed International Airport Ikeja, Lagos, P.M.B 013, Nigeria Telephone: +234 807 984 3884

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