UK TRANSPORT AWARDS 2020
Platinum Package - £3,995 • • • • • • • • •
Main Front Cover Image Main Front Cover Headline 4 Pages of Dedicated Content 4 Crystal Trophies (Slate option available) 1 Personalised Digital Logo 1 Bespoke Digital Certificate 8 Page Brochure + 50 Printed Copies 1 Bespoke Press Release + The Free of Charge Package
Air France-KLM
Contact Information: Company: Air France-KLM | Website: https://www.bluebiz.com/en/ Mar19164
Air France-KLM
Air France-KLM
Air France-KLM is proud to be able to offer the SMEs an indispensable choice as a result of its regional departure points, linking the UK businesses to an extensive global network of more than over 300 destinations. This worldwide connectivity assists economic development in the regions, with on average 100 flights per day from the UK to hubs in Paris and Amsterdam. Looking towards the future, societal and environmental commitment is at the heart of Air France-KLM’s priorities, to reconcile on its growth, social progress and environmental awareness. It concentrates on these four main issues; reducing its environmental impact, integrating sustainable development into its products and services, promoting a responsible human resources policy and contributing to the many developments of the territories where it operates. In light of this effort, The Dow Jones Sustainability index (DJSI), the main international index that is evaluating companies on their performance in terms of their sustainable development, has recognised Air France-KLM’ as a leader in the “Airlines” category and the broader “Transport” category sector, for fouteen consecutive years. Air France-KLM is the only airline to be included in the European ranking. To keep relevant in a rapidly developing industry, Air France-KLM continuously invests in new aircraft. A modern fleet allows the group to offer its passengers enhanced comfort, generate significant fuel savings and to meet its corporate sustainability commitments by reducing greenhouse gas emissions and noise pollution for residents. Customer experience on board flights is also a priority for Air France-KLM. In January, Air France’s unveiled its brand-new Business, Premium Economy and Economy Airbus A330 long-haul travel cabins on select routes. A total of 15 Airbus A330s will be refurbished by the beginning of 2020. KLM is also continuing to deploy its new World Business Class and Economy cabins. As from January 2019, all KLM long-haul flights will offer the new World
Profile: Air France-KLM, winner of SME Airline Group of the Year 2019 & Best SME Airline Loyalty Programme 2019
Business Class, equipped with full flat seats and all the Boeing 777, Boeing 787 and Airbus A330 aircraft will be equipped with the new Economy cabins. This enhancement of the group’s fleet shows its commitment to providing clients with socially responsible methods of transport that are comfortable and safe. Another recent development for the group is the expanded trans-Atlantic joint venture between Air France-KLM, Delta Air Lines and Virgin Atlantic. Upon completion, Air France KLM will then acquire a 31 per cent stake in Virgin Atlantic.
Thanks to this latest partnership, Air France KLM customers now have access to 24 new North America routes which are operated by Virgin Atlantic/Delta departing the UK including connections via London Heathrow or Manchester. This new development offers Virgin Atlantic customers up to 58 new routes from 18 UK airports across the Atlantic via Paris and Amsterdam.
The partnership gives customers more flexibility when planning a cross-Atlantic trip, by combining flights operated by Air France, KLM, Virgin Atlantic and Delta. Customers booking on a codeshare benefit from seamless connections, and a single booking Air reference. carried in 2018, France-KLM operates up to 2,300 daily Customers travelling on codeshare flights will also be able to earn miles, and redeem them via their own airline loyalty scheme. Air France-KLM has recently announced Due to celebrate 100 years of capacity increases on passenger its routes from Cork, from KLM excellence Aberdeen, Inverness and Newcastle to and 86 years Royal Dutch Airlines Amsterdam and Paris.from ThisAir commitment to this year, France, later UK regions will see better connectionsisand Air France-KLM committed to choice foroffering the group’s passengers and make passengers cutting-edge services and the airline’s network easily anworldwide exceptional quality more product. accessible for SMEs based outside of the UK Flying from 17 regional departure points, Air and Irish capitals. France-KLM provides UK passengers with to a multitude Ultimately,seamless all these travel developments showof worldwide destinations from dedication the convenience of their Air France-KLM’s ongoing to localits airport. The UK airports that are serviced strengthening UK presence, and moving aregroup in Aberdeen, Belfast, Bristol, Birmingham, forward the will continue to enhance this Durham-Tees Valley, Edinburgh, Glasgow, and support the small and medium-sized Humberside, Inverness, enterprises across the nation and Leeds, beyondBradford, to London City, Heathrow, Manchester, travel safely, swiftly andLondon succinctly. Newcastle, Norwich and Exeter.
6 SME NEWS / SME Transport Awards 2019
With more than 100 million passengers carried in 2018, the group is now the leading European airline for long-haul traffic. Air France-KLM is also a member of the SkyTeam alliance which has 19-member airlines, offering customers access to a global network of over 14,500 daily flights to more than 1,150 destinations in more than 175 countries.
Its Flying Blue frequent flyer programme is one of the leaders in Europe, with over 15 million members. Together with its partners Delta Air Lines and Alitalia, Air France-KLM operates the largest transatlantic joint venture with more than 275 daily flights. The group also offers cargo transport and aeronautical maintenance solutions. Alongside its own Flying Blue programme, Air France-KLM offers a company loyalty programme aimed at SMEs called BlueBiz. UK SMEs can sign up for Bluebiz for free and gain the opportunity to earn points (Blue Credits) on each and every flight operated by Air France, KLM and its partners. Blue Credits are awarded on every ticket, a flexibility that is absolutely necessary to help UK SMEs take control on their budgets whilst recognising their different needs. There is no limitation on ticket cost, cabin destination or discount level. Blue Credits can be exchanged easily online for free tickets, upgrades, ancillaries and carbon offsetting with no additional fees for taxes or surcharges required.
4 SME NEWS / SME Transport Awards 2019
With more than 100 million passengers carried in 2018, the group is now the leading European airline
UK TRANSPORT 2020 isAWARDS also a member of the SkyTeam
Company Name
alliance which has 19-member
a global network SME of over 14,500 daily NEWS / SME Transport Awards 2019 7
Award Title
in more than 175 countries.” SME NEWS / SME Transport Awards 2019 5
Gold Package - £1,795 • Supporting Front Cover Image • Supporting Front Cover Headline • 2 Pages of Dedicated Content • 2 Crystal Trophies (Slate option available) • 1 Personalised Digital Logo • 1 Bespoke Digital Certificate •
+ The Free of Charge Package Mar19022
The Car Specialists and The Bike Specialists
Contact Information:
The Car Specialists and The Bike Specialists
Best Family-Run Motorbike & Car Sales 2019 - South Yorkshire: The Car Specialists and The Bike Specialists
Company: The Car Specialists and The Bike Specialists Contact: James Holland. Phone - James: 07875068605 / Bikes: 0114 399 3750 / Cars: 0114 279 5574 Website: www.thecarspecialists.com / www.thebikespecialists.com
UK TRANSPORT AWARDS 2020
Award Title
and expert support they need to select the vehicle that meets their exact this year’s Transport Awards we profile the firm and share an insight Established as a renowned car sales expert for around 12 years, the Car Specialists extended into motorcycle sales about five years ago to ensure it continues to offer clients the selection of vehicles they need. Operating with in a competitive market, the Car Specialists set themselves apart thanks to their dedication to excellence and their passion for car and motorcycle sales. There are currently 12 full time staff members across the car and bike departments ranging from Valeters, Mechanics, Sales people and Managers, and all staff share a massive passion for their work. The team are all happy to put a lot of their time into each individual customer and take great pride in the the fact that, unlike many main dealers and franchisers, their customers do not get passed from one person to another to another. The whole process from answering the initial call/email, greeting on arrival, showing round the car/motorcycle, arranging the finance, test driving, paperwork
and after-sales is all dealt with by one member of staff, offering the client a personal service that is not often found in the car and motorcycle sales market. This expert team work alongside all luxury manufacturers including; Aston Martin, Audi, Bentley, BMW, Ferrari, Lamborghini, Land Rover, Maserati, Mercedes, Porsche, Range Rover and many more, and as such they are able to offer buyers an incredible selection of new and used cars. In the motorcycle department they focus solely on high end and investment motorcycles, stocking anything from brand new top specification Ducati’s to British and Japanese classics. Looking to the future, The Car and Bike Specialists will remain committed to offering their valued clients the exceptional standard of service and diverse range of vehicles that they have come to expect and rely on from this award-winning dealership. Founded on passion, driven by excellence, The Car and The Bike Specialists both aim to give every customer the ultimate buying experience.
18 SME NEWS / SME Transport Awards 2019
Company Name
SME NEWS / SME Transport Awards 2019 19
Silver Package - £895 • Company Logo on the Front Cover • 1 Page of Dedicated Content • 1 Crystal Trophy • 1 Personalised Digital Logo • 1 Bespoke Digital Certificate •
+ The Free of Charge Package Feb19217
Ecarlogical
Best Used Electric Car Dealership - Hampshire: Ecarlogical a wide range of electric and low emission cars. We profile the firm to find out more about its Ecarlogical is deeply passionate about electric and hybrid cars, and as such the firm’s aim is to help and educate as many people about the benefits of switching into one of these amazing low emission vehicles as possible. Thanks to this ambitious aim the firm is leading the way with the best service and knowledge to help clients on their journey to finding the perfect low emission car to suit their needs.
a range of support and financing packages in-house. Ecarlogical has a vast array of renowned car brands for clients to select from including Toyota, Renault, Honda, Nissan and many more. As a result of this vast range of services and its own huge array of vehicles and expert support, Ecarlogical supports both commercial and private clients, helping them to select the perfect car and payment plan for them. The firm boasts a team of dedicated experts who have a deep understanding of both the electric
car market and the vehicles Ecarlogical has to offer, and as such they are able to provide their clients with the support they need to then make the perfect choice. Looking to the future, Ecarlogical will continue to drive buyers towards the low emission vehicle that is right for them. As global directives on emission become increasingly stringent the car sales market will continue to move towards electric and alternatively powered vehicles, and Ecarlogical intends to be at the forefront of this revolution.
Partnering with a range of car and financing experts including Black Horse, RAC and AutoCheck, the firm is able to offer its clients
only the highest possible standard of personalised service.”
Contact Information: Company: Ecarlogical | Contact: Chris Vilkas Website: ecarlogical.co.uk/
12 SME NEWS / SME Transport Awards 2019
UK TRANSPORT AWARDS 2020
Company Name Award Title
Bronze Package - £595 Free of Charge Package:
• 1 Page of Dedicated Content • 1 Crystal Trophy
•
• 1 Personalised Digital Logo •
+ The Free of Charge Package
PDF copy of our official press release •
Entry in our official SME directory
Mar19113
Essex Transport Training
Best in LGV & HGV Driver Training - South East England: Essex Transport Training Essex Transport Training is a family run HGV/LGV driver training company working alongside a range of clients to provide them with quality LGV and HGV training and support. Transport Awards.
Established in 1986, Essex Transport Training has since flourished and now works alongside a wide range of individuals, corporate businesses and public organisations, including Suffolk Fire and Rescue Service. For these clients the firm provides heavy goods vehicle training and also medium goods vehicle training. It can provide certificates of professional competence on site and also deliver driver assessments to many companies in Essex and Suffolk.
Seeking to remain current and to provide its clients with solutions and services that meet their needs and requirements with in an ever-evolving industry, Essex Transport Training is constantly enhancing its team. The firm has an internal culture which revolves around professionalism but with enjoyment, and all staff and customers are asked for feedback on a weekly basis to ensure that the firm is constantly offering everyone the support they need.
market developments and provide all of its clients and staff with an environment in which they can grow and become the drivers/ teachers that they want to be. Equipment and teacher training are all kept fully up-to-date to ensure Essex Transport Training is at the very cutting-edge of the
latest transport and technical developments. Looking ahead, the future for Essex Transport Training will be bright as it seeks to grow, take calculated risks and continue to deliver excellence to its valued customer base.
This flexible, people-focused approach ensures that the firm is able to remain ahead of emerging
Contact Information: Company: Essex Transport Training Name: Paul Robertson & Hayley Robertson Address: 4 Hall Cottages, Hall Road, Great Bromley Telephone Number: 01376562407 Website: essextransporttraining.co.uk
20 SME NEWS / SME Transport Awards 2019
UK TRANSPORT AWARDS 2020
Company Name Award Title
Standalone items
UK TRANSPORT AWARDS 2020
Company Name Award Title
• 1 Page of Dedicated Content - 225 • Crystal Trophy - £295
Personalised digital logo
• Wall Plaque - £295 • Personalised Digital Logo - £225 • Bespoke Digital Certificate - £225 • Slate Trophy - £325 • Article Frame - £450 - £750
Bespoke digital certificate
Workforce Management to Keep Passengers on the Move The National Express contact centre supports ticket sales and assistance to customers of its bus and coach services every day of the year. The customer service teams also manage online queries. The customer service centre handles between 1800 and 2000 calls a day, increasing to 2500 at peak times holiday times or in bad weather. Teleopti’s cloud-based, automated WFM solution enables managers to adjust schedules quickly and easily to meet customer demand.
technology supports
changes if necessary.”
Golam Rabbani, Performance Manager at National Express, explained, “We looked at several web-based WFM applications and sought recommendations for a new software solution. The feedback on Teleopti WFM was very positive. It has already proven beneficial by enabling us to speed up the scheduling process and build forecasts based on actual call data.
“The biggest difference since using Teleopti WFM is that our staff can see their own shifts on their mobile devices, using Teleopti MyTime. Employees can request shift changes easily without having to get managers involved. Plus, as a cloud-based solution it gives us the ability to accommodate peaks in demand by allowing us to contact people if remote working is required.” Since implementing Telepti’s WFM solution National Express has increased visibility of shift patterns for staff, enabling them to take control of their working hours. Linked to automatically updated call data, it also provides a quick view of incoming calls against the
forecast. Shifts can be quickly revised to meet increased customer demand as a result of bad weather, breakdowns or traffic problems. The weekly resource forecast in Teleopti WFM also enables overtime requests to be planned more cost efficiently. Managers are using metrics from the solution to manage call rates and employee breaks, to monitor adherence to working time legislation while ensuring that service levels are maintained. Nick Smith, UK Business Manager at Teleopti concluded, “For companies like National Express where the contact centre is the hub of operations, a high degree of flexibility is required to ensure staff availability to respond to customer demand.
Teleopti’s cloud-based technology supports automated shift creation, while having the flexibility to make changes if necessary. The ability to build strong forecasts using historical data means it becomes easier to maintain consistent service levels and therefore keep passengers on the move.”
26 SME NEWS / SME Transport Awards 2019
1 Page of Dedicated Content
Crystal Trophy Slate Trophy
Slate Trophy
HEADING Your Logo Here 328x54mm
BUILD UK TRANSPORT 2018 Interior Design AWARDS 2020 Awards
Your Award Title Here
Feb19218
UK TRANSPORT AWARDS 2020
CERTIFICATE
Elgar Coaches
Best Coach Hire Company - Worcestershire Having recently celebrated its 20th Anniversary, Elgar Coaches has proved itself to be a key this year’s Transport Awards we profile the firm to find out more.
This is to certify that:
Company Name/Logo
Specialising in arranged holidays and excursions within the U.K., Elgar Coaches is able to provide its clients with exceptional service thanks to its fleet of ten luxury coaches. The firm also offers continental trips and prides itself on offering only the highest possible standard of personalised service. Following the loss of partner Gordon Price, Janet Portlock has continued to thrive with the business just like Gordon would of wanted. A family-run business, Elgar Coaches boasts a strong senior management team, all of whom are committed to driving the firm to success.
Have Been Named:
For example, Janet’s’ son Nick Portlock, a Partner in the firm, maintains the fleet to a high standard to ensure that the firm remains competitive and able to offer clients the service they expect and deserve. Operations Manager and Tour Driver Mark ensures that guests get the best service possible at all times, with his friendly and knowledgeable manner whilst also helping to ensure every client receives the best possible service from each and every driver in the firm. Thanks to this client-focused approach, over the years Elgar Coaches has gained a varied clientele ranging from schools & universities, individuals requiring private hire to corporate
and group organisers. The firm can also cover tours for other companies. Recently, Elgar Coaches has upgraded its fleet to include two Mercedes Setra VIP Tour Coaches for the comfort of customers, fitted with comfortable seats, plenty of leg room, hot drinks and a toilet. Included in the fleet is a lift coach to cater for less abled travellers. Looking ahead, Elgar Coaches will continue to enhance its offering and fleet to ensure it remains ahead of all the emerging coach hire industry developments and able to offer clients the service they expect.
Award Title
DATE
Contact Information: Company: Elgar Coaches | Name: Janet Portlock Address: Lower Lightwood Farm, Lightwood Lane, Cotheridge, WR6 5LT | Telephone Number: 01905333349 Web Address: www.elgarcoaches.com
only the highest possible standard of personalised service.” 10 SME NEWS / SME Transport Awards 2019
Wall Plaque
Article Frame