Softech 2016 Business awards by AI Global Media

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Softech INTL 2016 Awards

The Next Generation

Softech INTL / 2016 Business Awards

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Welcome to the 2016 Softech Business Awards The Softech - Business Awards 2016 have been launched to commend leaders across a variety industry sectors; we are looking to those who are changing the field, dedicated, and fundamentally have saved the most important resource of all time. The awards recognise the those who provide an integral service, software or technology. Softech is essential to modern life. Software develops in leaps and bounds and as it does, it becomes more integrated into our day to day, improving our quality of life. With rapid evolution and development occurring daily we wanted to take the time and recognise the pioneers, industry leaders and the up & comers.

Contents 4. Allied Wallet Best Online Payment Processing Solutions Provider & Tech CEO of the Year 8. Baseplan Software Best for Rental Management ERP Software - Australia & Most Innovative Integrated Business Management Package: Baseplan® Enterprise 10. Coleman Technologies Best for Managed SME IT Services - British Columbia & Innovation Award for IT Security Services - British Columbia 12. Enfocus Best for Business Process Automation Software & Most Innovative PDF Quality Control Solution: PITSTOP PRO 14. eTrigue Best Marketing Automation Technology Company – USA & Award for Innovation in Sales Acceleration Technology - USA 16. Omni-ID Best Industrial RFID Tags Supplier 2016 & Most Innovative Visual Tagging System: ProVIEW 18. BandyWorks Best Retail Business Intelligence Provider - USA 19. Bytes of Learning Best for Keyboard Tutoring Products - USA 20. Cryoserver Most Trusted Email Archiving Tool 2016 21. ECCO Best Care Industry Risk Assessment Software Provider 22. Fleet Complete Most Innovative IoT Solutions Provider 2016 & Best IoT Fleet Management Platform: Fleet Complete 23. iXsystems Best Open Source Technology Solutions Company – USA & Most Innovative Open Source Storage Solution: FreeNAS 24. Locklizard Limited Best in Digital Rights Management Security - UK 25. Mithi Software Best for Enterprise Collaboration Solutions – India & Most Innovative Collaboration Solution: Mithi SkyConnect 26. OpusVL Most Innovative in Bespoke Business Software - UK 27. YouCall-it.com Ltd Best IT Service Delivery Tool Provider 2016 & Most Innovative IT Translation Solutions 2016

Softech INTL / 2016 Business Awards

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Best Online Payment Processing Solutions Provider & Tech CEO of the Year

Allied Wallet is the international ecommerce giant, providing innovative platforms for both shoppers and merchants. DR. Andy Khawaja, CEO, talks us through the latest developments in the firm and how these have helped it to maintain its industry leading success. Allied Wallet offers customized payment solutions to businesses of any size around the world. Providing the fastest, most secure services on the market was not enough for CEO Andy Khawaja, who developed the idea to create a one stop shop for all his client’s online payment needs, in the form of his ‘Next Generation’ platform. The Next Generation Payment Gateway allows for universal integrations with any shopping cart solutions, analytics, booking, fundraising, and mobile payment platforms, leading the payment services industry in a direction of inter-connected services and simpler set up.

face transactions. From January this will all change, and merchants will be able to integrate onto Allied Wallet’s Next Generation API platform, which effectively offers the services of five separate companies, all in one easy to access place, with the system specifically built to be entirely customizable and interactive. We have built a system that will lead the payment industry, supporting third party app development and even app creation within a new Allied Wallet App Store. “The RESTful API Platform not only supports merchants, but also provides a platform for other payment processors who need reporting, fraud management, account management, analytics, and invoicing tools. By providing a full solution firms we will save money, time and hassle for our clients. Ultimately the Next Generation Payment Gateway allows for universal integrations with any shopping cart solutions, analytics, booking, fundraising, and mobile payment platforms, leading the payment services industry in a direction of inter-connected services and simpler set up.”

Following four years of development from a dedicated team of expert web developers, coders and technical specialists, this revolutionary API platform is due to launch in January 2017, and Andy is incredibly excited about what this will mean for his firm, his clients and the wider ecommerce market. “Previously, firms looking to offer online payment to their clients had to use the services of serval ecommerce firms in order to offer multiple shopping carts, local payments, multiple card types and chip and pin services for face to

With over 70 APIs, the Next Gen Payment Gateway allows for simpler integrations for merchants and payment processors. Additionally, any internet-connected applications and devices can access the state-of-the art functionalities of this revolutionary payment platform. Another key development that Andy is eager to highlight is the addition of new payment methods to his platform. Markets such as Eastern Europe, Asia and South America are all growing rapidly, and as such Allied Wallet is keen to move into these regions and offer safe, secure ways for these emerging markets to pay online. “Recently we have added over 60 new local payment methods to our platform, including every local payment method currently offered in Eastern Europe. We are constantly working with local payment providers around the world to ensure that as soon as a new method is offered, we are able to support it; through this approach we are able to support clients in the world’s leading emerging economies as they adjust to the digitalisation of their region and look towards online shopping as a great new source of goods and services.”

Softech INTL / 2016 Business Awards

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Alongside local payment methods, Allied Wallet has integrated with nearly every major shopping cart solution on the market to provide merchants with more flexibility when choosing their payment processor and shopping cart solution for their online store. Leadership is crucial to the success of any company, and as a CEO Andy aims to be very hands on, working closely with each department to ensure that it is operating at the top of its game. “Personally I like to communicate with my team and receive constant feedback so that we can continue to innovate and develop Allied Wallet. My staff are among the very best talent that the industry has to offer, and as such I enjoy working closely with them to see where improvements can be made. I like to think of myself as a great team player, always happy to listen and take on board any suggestions my staff may have. It is through this supportive internal culture that I am able to ensure that my clients always receive the very best care and support from my staff.” Looking to the future, despite the uncertainty surrounding the election of Donald Trump as President and what this will do to the American ecommerce market, Andy is keen to continue to innovate and provide the very best quality solutions for clients in order to stay ahead of emerging developments in technology and payment solutions. Technology is constantly evolving and Andy is confident that by staying ahead of this he will be able to support his clients with the fastest, most cutting edge solutions for many years to come. “Following the recent election results the American corporate market faces uncertain times, however we will have to wait and see what new policies the President decides to bring in. Trump is not heavily focused on technology, and as such it will be a challenge for him to adapt to the heavily digitalised corporate market that we operate in. “As Allied Wallet is a strong, global competitor in the ecommerce market I have no doubt that whatever challenges we may face going forward we will be competitive enough to overcome them. My ongoing focus will be on providing the fastest services possible which are the most versatile and secure on the market. “As such we are constantly working to innovate our products and services so that we can stay on top of the premium payment processing service game. As we innovate, we work hard to keep our merchants, customers and the general public up to date on the work we have been doing and offer them support and advice on how to use our new innovations. Our PCI Level 1 security ensures that our data is as secure as possible but we are always adapting our security measures in order to stay one step ahead of the latest hacking techniques. In order to ensure speed for clients we offer technology which ensures that their details are remembered by our server, saving them time and making the technology as easy to use as possible. By supporting almost every payment method in the world we are able to offer a full service solution which meets the needs of everyone in the ecommerce market, and continuing to adapt and diversify will be our ongoing mission through 2017 and beyond.” Company: Allied Wallet Website: https://www.alliedwallet.com/

Softech INTL / 2016 Business Awards

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Best for Rental Management ERP Software - Australia & Most Innovative Integrated Business Management Package: Baseplan® Enterprise

Baseplan Software is a privately owned company developing world-leading business management solutions. We caught up with Global CEO Andrew Satterley, to learn more about the company and its award-winning offering.

Established in 1986, Baseplan Software provides the only true end-to-end fully integrated business solution on the market. Baseplan has built its reputation on delivering intuitive and scalable technology that empowers workforces, while optimising productivity and customer satisfaction. Andrew talks us through the company’s service offering and how it differs from that of its competitors.

These technologies will then be embedded and interfaced within software to provide the best user experience where technology becomes a natural and productive part of the process – not a road block. As an example of this, Baseplan’s Field Service Mobility (FSM) is an award winning, complete solution that optimises the customer experience through improved service delivery and maximised mobile workforce capabilities.

“There are two significant differences between Baseplan Enterprise and a typical ERP system: our software and our people.”

Baseplan FSM allows technicians to process all aspects of service and repairs by providing full access to parts availability, upcoming service requests and back-to-base communications - completely paperless and over the air.

“Baseplan Enterprise is the most advanced equipment and rental management software available today for customers that sell, service, rent or own equipment. Modular yet fully integrated, it includes everything from CRM to full financial packages and business analytics reporting.”

In addition to world-class software, the company’s industry experienced staff are recognised for offering far greater knowledge, support and value than general ERP vendors, as Andrew emphasises.

“Over the years, our solution has continued to innovate and grow in order to set the standards for market-leading, industry software. From its humble beginnings to the global business it is today, the evolution of Baseplan Enterprise is evident through its current capabilities to integrate new technologies and continually expand its overall performance and functionality. This delivers an outstanding ROI on working capital.”

“At Baseplan, we understand that market-leading software alone is not the complete answer for our customers – it must be aligned with industry-leading customer care to ensure maximum productivity is achieved. Our people ensure our customers receive best practice advice and process-improvement suggestions to gain greater visibility on their business activities, increase efficiency and vastly improve business performance.”

“Working as a true partner to our customers over 30 years has enabled us to identify, work through and solve problems and provide a more effective way of performing critical business tasks”

“Fundamentally, underpinning our Customer Care program is a mandate for all departments and all staff, to focus on our customers – and to assist them in building their business by being a true partner. The Baseplan Customer Service team is committed to leading the way, and continually improve our service to our customers through a process of customer feedback, analysis and process refinement.”

“Rather than generalising, working across many industries and trying to be all things to all companies, Baseplan Software has specialised in software for equipment/ asset management businesses. This focus has led to the creation of innovative and sophisticated software, which addresses the specific needs of such companies.”

Moving forward, Andrew outlines Baseplan’s strategy for continual improvement as strong customer service continues to remain its ongoing focus.

As a market leader in the provision of ERP software solutions, Baseplan’s role is to embrace new technologies as they come to the market and evaluate them from the perspective of adding value or reducing cost to its customers.

“Looking ahead we will continue to improve our delivery processes, ensuring that the changes and services customers require promptly are delivered. Our goal is to provide “best practice” customer support while being flexible and agile to match the changing needs of the business market.” Company: Baseplan Software Email: info@baseplan.com Web Address: www.baseplan.com Australian Head Office Address: Level 1, 295 Pennant Hills Rd, Thornleigh, NSW, 2120 Telephone: +61 1300 837 142 North America Head Office Address: 1980 Festival Plaza Drive Suite 425, Las Vegas, NV 89135 Telephone: +1 702 410 8600

Softech INTL / 2016 Business Awards

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Best for Managed SME IT Services - British Columbia & Innovation Award for IT Security Services - British Columbia

Coleman Technologies provides a wide-range of ongoing IT services, management, and computer support solutions for small to mid-size businesses in Langley, B.C. and the surrounding areas. We invited Darren Coleman to tell us more.

Coleman Technologies provide Fraser Valley businesses with a full IT staff at a fraction of the cost that they would pay a low-level full time IT Manager. The firm offers a team that eliminates the hassle of dealing with the single knowledge and abilities of a lone professional, ensuring that clients can receive all the IT solutions they need at one stop. Darren outlines how the firm’s client focus is what differentiates it from its competitors.

technical services you receive from Coleman Technologies. We pledge to deliver exemplary service, on-time and within your budget.” By providing such a document the firm highlights its dedication to ensuring clients are fully supported and understand what they can expect from them, offering them greater security than many other IT providers. In order to be able to provide the very highest level of support and service to clients, Darren ensures his staff are always at the forefront of the latest industry developments, as he explains.

“Coleman Technologies offers the best in managed services and support for all brands of information technology systems. We pledge to ensure the continual delivery of superior technical support while simultaneously providing industry-leading customer satisfaction and service.

“Working in the ever evolving technology market, our technicians are required to keep the most up-to-date vendor certifications in all the software we support. We have certifications and training in Information Technology and Computer Support Specialist (ITCSS), Certified Ethical Hacker (CEH), CompTIA A+ and CompTIA Network + and Datto Certified Advance Technician, as well as training in Linux administration and configuration.”

“A large part of our business comes from referrals from happy, satisfied clients, which is testimony to the high quality of service we provide. We want clients to recommend us, and we know that they will only do this if they are happy with the services we provide. That is why we work so hard to go above and beyond the call of duty. Our clients are not just numbers in a system for us; they are people that we know on a first name basis, and many go on to become good friends of the firm. The establishment of our Client Bill of Rights, along with our continual and substantial investment in people, processes, and technology clearly demonstrates our commitment to our clients.

Over the past year there have been many exciting developments for the firm, with Darren launching his book Easy Prey: How to Protect Your Business from Data Breach, Cybercrime, & Employee Fraud in June, which reached best-seller status across three Amazon.com categories. Darren concludes by stating that his firm is seeking to continue to build upon the success it has enjoyed so far, as it looks to 2017 and beyond.

“Essentially, what truly makes us unique is that we proactively manage our customer’s computer networks to eliminate many of the headaches and hassles of using computers to run a business. We guarantee our customers a response within 90 minutes or less and are the only IT service provider in the region that offers a 100% a no hassle, money back guarantee on our flat rate all-inclusive service plans. No other computer service provider in the Fraser Valley works with more real estate agents, brokers and related industries as we do.”

“Looking to the future we are expecting to grow Coleman Technologies by 50% each year. This is an ambitious target but we are prepared to work hard in order to achieve it, and look forward to overcoming the challenges and enjoying the opportunities that this brings for our firm.” Company: Coleman Technologies Name: Darren Coleman Email: darren@coleman.biz Web Address: www.colemantechnologies.com Address: 210, 6323 197th Street Langley, British Columbia V2Y 1K8 Canada Telephone: Local: 604-513-9428 Toll Free: 1-800-709-3665

The Client Bill of Rights is a revolution in the IT market: a series of rights which the client is entitled to and a set of promises which Coleman Technologies has made in order to ensure that these rights are always fulfilled. For example: “You have a right to expect and demand complete satisfaction from the information technology and

Softech INTL / 2016 Business Awards

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Best for Business Process Automation Software & Most Innovative PDF Quality Control Solution: PITSTOP PRO

Enfocus is a software company supplying the graphic arts industry with state of the art PDF preflight and edition solutions as well as automation solutions. We invited Vice President Fabian Prudhomme to tell us more.

Enfocus develop software solutions and technologies while educating their customers on how they can work smarter, not harder, as Fabian explains.

As a global technology company, Enfocus faces a number of challenges, however the firm is eager to adapt around these, as Fabian outlines as he discusses the wider market and how his firm’s approach helps to support it through these difficulties.

“Here at Enfocus our goal is to become the primary cloud based PDF quality control technology vendor while offering the most comprehensive, flexible, user friendly and cost effective automation ecosystem for print service providers as well as adjacent markets in need of workflow automation.

“The challenges in our industry are related to the fact that customers work with stricter deadlines than ever before while margins are decreasing and print on demand is increasing. This forces them to become more productive and quicker. As a result, and after years of investing in hardware, they are realizing that operational efficiencies to be gained have to go through software investments and more particularly automation software, which is what we develop.

“Our customers are commercial printers, publishers, large format printers, in plant printing operations (such as retail printers), newspaper companies, insurance companies, corporate environments which work a lot with PDF files, government agencies, etc.”

“Through our dedicated process we are able to adapt and evolve to conquer all the challenges we face. All of our SW distributors and integration partners are certified, and they need to retain this certification through an annual certification process. The quality of our channel partners and systems integrators drives client services. Furthermore, we have our own support engineers who assist our channel partners for more complex cases, or end customers who are entitled to direct support.”

What differentiates the firm from its competitors, according to Fabian, is its dedication to providing the very highest standard of solutions and offering a unique service offering. “The secrets behind our success are our incessant commitment to develop best in class technologies, where we never compromise on quality. In parallel, we present innovative business models giving our customers and partners the necessary flexibility to use our solutions in the most cost effective way. Next, our customers are always at the center of our focus, which means we are proud to provide excellent customer support before as well as after a solution purchase. Finally, we do believe in co-creation and supporting our integration and channel partners as much as possible. Enfocus partners are part of the family and we treat them like real family members.

Moving forward, Fabian is keen for his firm to focus on the adapting around the latest developments in the technology industry. “Looking ahead, the future technology market will command innovative business models, both from an architecture as well as a route to market and financial point of view. We have taken all of these evolutions into account when defining our strategy for the years to come.”

“Fundamentally what sets us apart is that we invest a lot of time, effort and money in researching and adopting new technologies when they bring value while constantly improving our current solutions and technologies as we believe in continuous improvement. We pay a great deal of attention to UXDNA, as we want our software users to have the greatest experience when working with our products.”

Company: Enfocus Name: Fabian Prudhomme Email: fabianp@enfocus.com Web Address: www.enfocus.com Address: Kortrijksesteenweg 1095, 9051 Gent, Belgium Telephone: +32 (0)9 216 98 01

Softech INTL / 2016 Business Awards

SBA16009

Best Marketing Automation Technology Company – USA & Award for Innovation in Sales Acceleration Technology - USA

eTrigue makes it simple for individual marketers and small marketing teams to quickly deploy multi-step marketing automation campaigns and build ad-hoc email programs. VP and General Manager Jim Meyer talks us through how the firm has worked to create a revolutionary product which is changing the marketing industry for the better. eTrigue was first developed by one of Silicon Valley’s leading marketing and demand generation agencies when they needed a powerful tool to run its clients’ campaigns. Campaigns had to be flexible, measurable and easy to modify at a moment’s notice. None of the systems on the market were flexible enough to meet the demands that the rapid-fire agency environment requires.

based marketing automation and analytics software designed for small marketing teams. eTrigue DemandCenter gives SMB and divisional enterprise marketers a central platform to create, manage, and execute marketing programs – across email, web, mobile, and social One of the chief criticisms sales people have about marketing is that leads are often unqualified and just waste time. eTrigue DemandCenter corrects that by providing the tools to know far more about prospects and how they individually interact with a website, that communicates to prospects at the right time, and notifies sales when the prospect’s activity warrants it.

As such in order to meet demand eTrigue created DemandCenter®, a range of marketing automation solutions designed to make it easy for marketers to create, execute, and track powerful demand generation and email marketing campaigns. DemandCenter was created by marketers to fill a need for a more flexible marketing automation offering that does not require dedicated headcount or expertise in order to generate results. Jim explains how this helps the firm to achieve its key aims and objectives.

With regards to the wider industry eTrigue operates in, marketing is in the midst of a revolution. Managing marketing campaigns, nurturing leads, building and preserving customer loyalty — all of these activities are now being automated to ensure that each audience receives relevant information in a reliable and timely manner. As such, in his concluding comments Jim is eager to focus on the benefits of eTrigue’s systems and how these can impact upon the firm’s clients.

“At eTrigue our primary goal is to bring new capabilities to the product suite that make marketers more effective in doing their jobs. We continue to bring a steady stream of capabilities to our products. We speak to our users regularly in order to assess what capability they would like to see. And just as importantly, we look to innovate in the product, ahead of what users may even think to ask for.

“Ultimately, account-based marketing is important and a growing topic, and we have built tools to help account based marketing since the very beginning. Buying decisions have never been made in a vacuum. Multiple people at an account will have a say in any purchase decision, so sales and marketing both need to be aware of and market to the entire organization. Most importantly it means having tools that track activity across an account and alert the right people when activity and visits warrant it.

“Scalability and usability are two prime areas of focus for eTrigue. While our primary market is the mid-market range, we provide services on a divisional level to large enterprises as well. Our engineering, development and QA departments utilize the latest software engineering and development tools to build, test and deliver our capability. In addition, our QuickStart setup process gets clients up and running quickly. We continue support throughout our client relationship with customer education, support and technical assistance. We also provide services, including creative assistance – whatever it takes to make our customer’s demand generation programs successful.”

“Fundamentally, eTrigue’s DemandCenter marketing automation is highly intuitive and user-friendly. eTrigue has everything needed to manage demand generation campaigns, including email tools, comprehensive activity tracking, lead scoring and segmentation, lead nurturing, real-time lead alerts, as well as anonymous visitor tracking. Our software as a service system offers simple pricing that provides an excellent marketing ROI and a positive revenue impact.”

Although strong client support is crucial, it is the product which clients are purchasing and as such this must be developed to the highest possible standards. Therefore, the firm is dedicated to providing easy-to-use cloud-

Company: eTrigue Name: Jim Meyer, VP and General Manager, eTrigue Email: marketing@etrigue.com Web Address: www.eTrigue.com Address: 6399 San Ignacio Avenue, San Jose, CA 95119 (US) Telephone: +1 408.490.2900 main

Softech INTL / 2016 Business Awards

Company: Omni-ID Ltd Name: Tracy Gay, VP Marketing Email: tracy.gay@omni-id.com Web Address: www.omni-id.com

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Best Industrial RFID Tags Supplier 2016 & Most Innovative Visual Tagging System: ProVIEW

Omni-ID is the leading supplier of passive low-profile UHF RFID tags. We invited the firm’s Vice President of Marketing Tracy Gay to tell us more about the firm’s dedication to innovation will help it to maintain its current strong industry position.

Omni-ID began as a research and development team formed in the 1990s within QinetiQ, an international defense and security technology company. The team was charged with exploring and challenging the boundaries of RFID. The result was a ground breaking technological improvement; passive UHF RFID tags that provide near perfect accuracy in harsh environments, including in the presence of metals and liquids. This represented a fundamental shift in the way the RFID tags were viewed and broadly expanded the practical use applications. Omni-ID is the original inventor and patent-holder of the on-metal passive RFID tag. The firm was launched as a stand-alone company in 2007 focused on developing and manufacturing RFID tags for tracking assets in industrial applications (Oil & Gas/Energy, Military/ DoD, Manufacturing, IT Assets/Datacenters). Today the firm are a provider and manufacturer of industrial RFID tags and solutions. Tracy describes the firm’s employees as central to the firm’s achievements. “At Omni-ID our employees are essential to our success; they are the biggest asset to our business and to our culture of innovation. The drive for excellence and always taking things one step further to set the industry bar a bit higher are unmatched – it is no accident that we are the market leading manufacturer and supplier of industrial RFID solutions globally. “Fundamentally as a company born from technology our history of curiosity, innovation, and specializing in the ‘it can’t be done’ applications are what we are known for, and that all comes down to the attitude of our staff. Our customers drive what we do every day; the feedback from the marketplace is what drives our innovations, and what has driven us to build out our product portfolio and expand into complete Enterprise Asset Management solutions for industrial applications and our flagship ProVIEW system solution as a paper replacement managing material flows in manufacturing. Our expertise in industrial applications has driven us to be a highly customer-focused company. We launch 10’s of new commercial products every single year and that does not even count the custom products that we develop and design for customer applications that ‘could not be done’.”

Looking to the future, Omni-ID has found that UHF RFID is still a leading technology for very low cost identity based sensing and will continue to be a key driver of IoT adoption. However, there a host of other frequencies and protocols already existing and newly available that help expand product lines to cover increasing and enhanced demands placed on object tags. Fortunately, costs of radios and technologies such as Bluetooth, Ultra-wide band, 433 MhZ and other active frequencies (and similar systems) is dropping dramatically. These active technologies enabled by lower cost radios and long life batteries, and low cost sensors for motion, temperature, etc. are now affordably used in many situations which were previously unattainable because of cost. Omni-ID’s ProVIEW system is a great example of this. These new features and functions allow factories for to individually monitor the location and state of hundreds of thousands of bins and WIP -- barcode and passive technologies have been heretofore unable to truly solve. Visual tag (e-paper) technologies allow tracked items to interact with users through buttons, LEDs and fully graphic displays telling operators what to do with the object itself. As her concluding comments Tracy is keen to emphasise that the firm will continue to innovate and develop new technology solutions for enterprise asset management in industry as it seeks to maintain its market leading position. “Looking ahead, Omni-ID views RFID as the simplest (and most cost effective) implementation of the IoT solutions. In a sense, RFID tags give an identity at extremely low cost and high reliability for assets, work in process containers, and other items typically managed in an industrial IoT ecosystem. From a tags perspective, the industry offers such a range in complexity and capabilities of products. For example, Omni-ID’s product portfolio provides a variety of complexity in capability and cost -- from simple labels to harsher duty passive and active tags to our flagship e-paper or view tags which combine visual technologies with multiple RFID radios – Wi-Fi, 433, UHF, sensors, and user interaction.”

Softech INTL / 2016 Business Awards

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Best Retail Business Intelligence Provider - USA

BandyWorks is a Virginia based technology company specialising in providing Quik Data software to simplify the work of C-Store operators. Founder and CEO Tom Bandy explains his firm’s innovative solutions and how they ensure the continued success of his clients. Established in 2005, BandyWorks challenges the belief that using Convenience Store Data is too complex to be used to improve their Store Performance. Tom talks us through how this is achieved through the firm’s data products:

The C-Store industry in which BandyWorks operates is ever changing. When more than half of a firm’s revenue is generated from government regulated products, the needs and demands of reporting are constantly evolving. “We attend conferences and seminars, read trade publications, keep up with NACS announcements and stay close to our clients to learn what they are learning to keep us ahead of the curve”, Tom adds.

“At BandyWorks, our Quik Data software monitors and trends convenience store performance data, such as sales, customer counts, and shrinkage.. It then provides the information in the form of simple scorecards, critical alerts, sales trends and store performance that is always succinct, actionable and available on any device you use. We remove the noise and help key staff know where they are and what is needed to reach their goals. Our clients love the time-savings, accuracy and simple convenience so they can operate at the highest level of performance.”

Looking ahead, Tom believes that the increased focus on business intelligence will provide his firm with a great many opportunities. “Business intelligence has recently become a common term in the retail industry, and we are seeing the topic in almost every publication we read. The leaders of the industry are now speaking about its importance. When we launched Quik Data three years ago, business intelligence was rarely being mentioned. We were having to explain what we did. The growing awareness has been helpful. We love having the opportunity to educate business owners and managers, and are proud to be the first to market with business intelligence software that is solely designed to address the complexities of manging a convenience store operation.We are keen to take advantage of this increased focus on our sector and continue to innovate and create, filling in the gaps in the market and providing solutions for data that has never been measured before.” Company: BandyWorks, LLC Name: Tom Bandy Email: tbandy@bandyworks.com Web Address: www.bandyworks.com Address: 803 Lakewood Drive, Colonial Heights, VA 23834 Telephone: (804)733-8844 x 113

SBA16010

Best for Keyboard Tutoring Products - USA

Bytes of Learning is an innovative education provider offering a range of learning solutions for clients looking to improve their computer and typing skills. President Art Willer talks us through the firm and the range of solutions it offers.

For over thirty years, Bytes of Learning has researched, developed and published educational software technology for schools, enterprises and individuals. The company has used a team approach whereby professionally qualified content and instructional experts have been allied with experienced technologists to produce a wide range of solutions. Since the recession of 2008, the firm has focused its talent on the UltraKey product line. This computer-based typing instruction curriculum is now available in online and desktop formats. Many industry experts, professional educators and users, regard UltraKey as the most effective and comprehensive typing instruction solution available. Art outlines how the product was developed in line with the firm’s overall mission, and how the firm adapts its solutions around the needs of individual clients in order to provide them with the highest possible level of support. “Our mission at Bytes of Learning is to provide effective educational solutions that genuinely meet the needs of our customers. Our approach has been to involve informed professionals in the development and design phases of the technology. Then we have released our products in test environments to ensure they work as designed. Following publication, we have constantly interacted with our customers to learn more about their needs.

keyboarding instruction but continuing with other vital skill areas. “As part of this we recently launched UltraKey Online, which is catching a wide level of interest among educators, among enterprise trainers, and among individual consumers. Our goal is to create the richest online learning experience people have ever encountered, and we have a number of ideas which will provide us with the means to achieve this.” Company: Bytes of Learning Incorporated Name: Art Willer, M. Ed., President Email: artwiller@bytesoflearning.com Web Address: www.bytesoflearning.com Address: 24 Emerick Avenue, Fort Erie, Ontario, Canada L2A 2W3 In the U.S.: 266 Elmwood Avenue #256, Buffalo, New York 14222 Telephone: 800-465-6428, +905-947-4646; dial 2221 at the company greeting

“Educational technology has to do more than instruct. It has to operate in educational environments, which range widely in needs and constraints. For example, we recently worked closely with the State of Minnesota Department of Corrections – Education Division to meet their security needs. We modified the software for them at no cost, something we did because the benefits would accrue to other environments too.” In his concluding comments, Art is keen to focus on the firm’s future plans, which revolve around growth as the firm seeks to continue to provide innovative, creative learning tools which meet clients’ needs. “Looking ahead, we will continue to focus on our key aim, to position ourselves as a number one provider of educational software, online and offline, beginning with

Softech INTL / 2016 Business Awards

SBA16015

Most Trusted Email Archiving Tool 2016

Cryoserver is an expertly simple email archiving and compliance tool, designed with care, to do exactly what email users and IT departments both need. We caught up with Head of Sales James Clayton to learn more.

Cryoserver provide an email archive to organisations across a broad range of verticals, ranging from 100 to 1000 users in a variety of sectors. These include; financial services, banking, local government, education and manufacturing. James talks us through the secrets behind the firm’s success.

“Ultimately, Cryoserver’s popularity among end users is one factor which our team are particularly proud of. We have seen the product used most effectively in the organisations where staff across multiple departments access the archive regularly. For that reason, the Cryoserver team have focused on creating the most intuitive solution possible for the upcoming version nine release.

“Cryoserver have always had a resoundingly positive response to the support, technical and post-sales teams across the board thanks to our dedication to excellence and commitment to creating the most effective email system on the market. We have been developing Cryoserver for 15 years now and have consistently delivered the quality our customers are used to.

“This focus on product development coupled with a maturing group of valued channel partners means we expect 2017 to be the busiest year for Cryoserver yet, and we look forward to the opportunities this will bring for our company.” Company: Cryoserver FCS (UK) Limited Phone: 0800 280 0525 Email: info@cryoserver.com Website: www.cryoserver.com

“Essentially, our passion for our product and customers starts with the MD and is shared by all of our technical staff, and it is this that sets us apart. We always aim to recruit staff who align with these beliefs and echo the enthusiasm of our senior team.” Moving forward, the company is fully focused on adapting the technology to meet the ever evolving needs of clients, as James concludes. “Technology is constantly moving at a fast pace, and the Cryoserver R&D teams are continually testing and evaluating the latest emerging technologies coming to the market and integrating the latest big data methodologies into the Cryoserver solutions. Cryoserver releases new versions every month, adding incremental new functionality that customers benefit from immediately as part of the service we offer them. Additionally, customers will approach us with ideas, which we explore with them and help them to integrate into their solution, improving the overall experience of using our software with third party technologies.

SBA16012

Best Care Industry Risk Assessment Software Provider

ECCO is state-of-the art web-based software designed specifically for organisations involved in the care and support sector. We spoke to Colin Hamer to find out more.

ECCO provides innovative solutions for a wide range of customers including housing associations, local authorities, and independent charities. These organisations support many different client groups representing some of the most vulnerable people in society including the homeless, domestic violence victims and those with learning disabilities. As such, the firm is committed to providing the very highest quality solutions that enable our customers to support their client group in the most effective way, as Colin is eager to emphasise. “ECCO has been designed so that it can be configured to precisely match the needs of many different client groups. When an organisation decides to use ECCO, an experienced member of our team works with them to develop a template for each service they deliver. ECCO is then configured for them and at a ‘show case’ meeting any final changes are agreed and then a pilot scheme begins. “Our mission is to offer customers an easy to use, configurable, affordable, device agnostic, hosted product, to enable them to fulfil their mission—that of caring for and supporting vulnerable people.” Places for People, one of the UK’s largest housing associations, who manage more than 143,000 homes, was among the firm’s earliest customers, and Creative Support, a large independent charity, is one of the firm’s most recent. Places for People have been particularly supportive in a collaborative approach developing aspects of the software in conjunction with the ECCO team. Creative Support is in the process of rolling out ECCO software to their 3,000-community based staff—all will be using ECCO to support many thousands of vulnerable young people and adults as Colin explains. “We have found that our customers expect ECCO to work on any web browser, and such are always being updated with new features and technologies. One of the challenges for ECCO is to keep abreast of these so that the software not only continues to operate effectively, but also that any such developments are exploited for the benefit of our Customers and the client group they support.

“For example, developing technologies have enabled us to expand the scope of ECCO’s off-line working. This feature of ECCO (not an APP) allows organisations to work seamlessly on smart phones and tablets etc. without a SIM card, giving large cost savings for organisations that might have hundreds of community-based employees. Our customers are confident that their data is secure in light of ECCO’s sophisticated encryption technology. These developments have enabled organisations to adopt a BYOD (Bring Your Own Device) policy and so reduce expenditure on costly hardware.” Moving forward, Colin is eager to state that the firm is determined to remain at the forefront of the latest industry innovations and provide the very best solutions to their customers. “Looking to the future, the market place is ever-changing as government priorities, and the funding that goes with them, changes. This is leading ECCO into new areas, both within our original target sector, where our own customers are seeing new possibilities, and outside the sector, as more and more staff in various sectors expect to use a smart phone or tablet in their everyday employment. “Overall, as a nimble high-tech SME company, we have been able to react quickly to market changes. Also, we have been able to develop partnership working with larger, more established companies to maximise market penetration of ECCO, and we look forward to the possibilities that other such partnerships will bring for our firm.” Company: ecco solutions ltd Name: Colin Hamer Email: colin@eccosolutrions.co.uk Web Address: eccosolutions.co.uk Address: ecco solutions ltd Regus House Cinnamon Park Crab Lane Warrington WA2 0XP Telephone: 07501 387 242

Softech INTL / 2016 Business Awards

SBA16013

Most Innovative IoT Solutions Provider 2016 & Best IoT Fleet Management Platform: Fleet Complete

Fleet Complete is an innovative company that merges all tracking and management capabilities for fleets, assets and mobile workforce into a single, integrated software platform, bringing all business operations to one interface. We invited Tim Kwan to tell us more. Specializing in IoT, Fleet Complete’s mission is to help businesses connect with their fleet of vehicles, mobile assets and in-field workers in an efficient and cost-effective way. Tim outlines how this is achieved through the firm’s dedication to working with clients to create solutions which meet their needs.

setup experience and are offered ongoing training and technical support. Clients are then followed up with at various points while using our solutions to ensure they are getting the maximum benefit for their business. “Achieving a great customer experience is only possible with a truly dedicated staff, and as such we always look for the very best when hiring. Fleet Complete has been growing at a tremendous rate over the last few years, and this has created an ongoing need to find great talent to join our company. Luckily, our growth and success in the industry in itself has attracted a lot of top-rated professionals and young entrepreneurs, yet we are also very active with local Universities, creating student and new graduate positions to ensure that we are developing new talent in the tech industry.”

“Here at Fleet Complete, we help our clients improve their performance, reduce costs, enable safer and greener operations and enhance the quality of their customer service. To achieve this, we always strive to help our clients remove obstacles and complexities from their daily operations and help them succeed in their endeavours. ““We love problem-solving and our commitment lies with finding the right solution for our customers that not only resolves their current issues and meets their needs, but helps them achieve their long-term goals as well. As such, the enduser experience is paramount to us, and the easeof-use of our solutions is something that we take very seriously. If there are multiple steps to doing something, we try to make it into a one-step process; this way, we deal with the complexities so that our clients don’t have to and can efficiently manage their business from one single interface on their desktop or a mobile device.”

Fundamentally, the need for businesses to digitalize and accelerate their efficiency will only increase in the years to come. Therefore, Tim concludes by emphasising that Fleet Complete has a busy and exciting roadmap planned and will continue to work closely with its customers and carrier partners to ensure that it remains at the leading edge of future developments. “Fleet Complete has been rapidly expanding over that last 12 months, as we have established operations in Europe through our acquisition of ITmobile in the Netherlands at the end of 2015, and recently we announced the acquisition of Securatrak, expanding Fleet Complete to Australia.

As part of this client focus, Fleet Complete’s culture has been built specifically around its values: People, Quality, Innovation, Productivity and Community. These values are an integral part of the firm’s everyday corporate life, driving everything from how it works internally to how it collaborates with customers. Tim discusses the firm’s focus on recognizing that people are an important aspect of its success and ensuring that both clients and staff enjoy the same great support.

“In order to remain at the forefront of the latest industry developments, which is critical to our ongoing success, Fleet Complete invests heavily in research and development, continuously talking to our customers and monitoring industry trends and gaps. Staying ahead is also taking that knowledge to anticipate the future needs in the industry, having a development team that is structured to pivot and move quickly when faced with a sudden customer need or regulatory change.”

“Providing customers with the solutions they need is one of the highest priorities at Fleet Complete, and as such we focus on meeting our clients’ needs at every point of their journey with us, from purchase to implementation, to training and utilization. It starts with our knowledgeable sales team that helps the customer understand all the benefits of our solutions, and once the customer signs with us, our interaction is even more personal. Our project and technical teams ensure our clients have a smooth

Company: Fleet Complete Name: Tim Kwan Email: tim.kwan@fleetcomplete.com Web Address: fleetcomplete.com Address: 88 Queens Quay West, Suite 200, Toronto,

SBA16003

Best Open Source Technology Solutions Company – USA & Most Innovative Open Source Storage Solution: FreeNAS

iXsystems has become an industry leader in building innovative storage solutions and enterprise servers for a global marketplace that relies on open technology by leveraging decades of expertise in hardware design, its contributions to many Open Source software communities, and corporate stewardship of leading Open Source projects FreeNAS and TrueOS. We profile the firm and explore the secrets behind its success.

Established in 1996, since then thousands of companies, universities, and government organizations have come to rely on iXsystems’ storage, servers, and consultative approach to doing business. Headquartered in the heart of Silicon Valley from the start, through incorporation into BSDi in 2000, and expansion as iXsystems in 2005, the firm’s dedication to providing white-glove customer service, industry-leading support, and transparent technological contributions has never wavered and continues to help lay the foundation for a new era powered by open technology. Recent large-scale projects include completion of a five data center build-out for a prominent Internet security company, helping them transition from 100% public cloud to an on-premise and hybrid cloud infrastructure. The firm leveraged iXRack to do a full turnkey delivery of iXsystems servers and storage, including all-flash arrays, greatly simplifying the process and had a 70% cost savings over their existing public cloud solution. The whole project, from initial concept design to deployment and data migration, took less than six months and will deliver full return on investment in less than a year.

These two projects provide examples of the driving principle behind everything iXsystems does. iXsystems is committed to the belief that Open Source technology has the power to change the world through its process of open and collaborative innovation. They build hardware products and solutions around this open ecosystem, which enables them to be successful and helps empower their clients to do the same. This is iXsystems’ core focus moving forward. Company: iXsystems Inc Address: 2490 Kruse Dr, San Jose, CA 95131 Phone: (408) 943-4100 Fax: (408) 943-4101 Email: info@iXsystems.com Website: www.ixsystems.com

Another recent project involved McGill University, in Montreal, Canada, who needed a new storage array to replace their outdated Direct Attached Storage (DAS) infrastructure in their Goodman Cancer Research Centre. McGill needed a storage solution that supported multiple Linux servers, virtual machines and databases as well as home directories for over 1,000 users. They evaluated TrueNAS and found it met their requirements. As part of the consultation with McGill, iXsystems assigned an engineer that met with McGill to fully understand their needs. This engineer proposed a TrueNAS solution that would meet their current needs as well as scale to meet McGill’s continually growing storage requirements.

Softech INTL / 2016 Business Awards

SBA16018

Best in Digital Rights Management Security - UK

Locklizard Limited is a document DRM security company specialising in protecting intellectual property from being stolen or compromised. We invited Alice Pierce to tell us more about the firm and the pioneering solutions it provides. Established in 2004, Locklizard are experts in designing and delivering Digital Rights Management (DRM) controls to PDF format documents. The firm has over 50 years’ experience in the IT security, digital rights management (DRM), encryption and copy protection industries, which it has drawn on in order to differentiate itself from its competitors, as Alice highlights.

Within the publishing industry as a whole PDF technology continues to be the format of choice for document publish ing across the broad spectrum of computers, tablets and mobiles. The ISO standard has created a stable market for document rendering to develop on a myriad of platforms. Operating by and through the cloud is something Locklizard started back in 2004 and that model has been vindicated by the market as it continues to grow rapidly. The major technology developers – the US in particular, have previously set the tempo for current IPR protection developments. Going forwards there are emerging opportunities in the Indochina region as highly Internet infrastructure countries, such as Korea and Vietnam take steps to protect their IPR. Therefore, as Alice concludes, this will lead to Locklizard adapting to these new markets and any other developments it encounters in the market.

“Here at Locklizard we have dedicated many man years of investment in establishing tried and tested methods for applying DRM controls to PDF documents and resisting the attacks of hackers and crackers. Unlike our competitors who lock their customers in to a minimum yearly fee and/or charge per document/end user, our pricing structure is very simple, enabling publishers to grow without being penalised for their success. As such we charge a flat fee regardless of the number of documents or end users using the system, so there are no surprises.

Looking ahead, DRM technology will increasingly be a requirement for protecting sensitive trade information as corporate industry has to take steps to protect their commercial investments. These vary from contractual information, to product repair manuals, to franchise documentation, as well as to technical know-how and standards and documentation. Also, governments will choose to invest in controlled dissemination of information.

“Fundamentally, we pride ourselves on providing a quick and efficient support service which our customers often thank us for, and for continually supporting our customers going forward by implementing new feature requests as our products grow.” Locklizard place great importance on the delivery of systems that are easy to use, quick to implement and effective, without users having to understand or become involved with the technical details. This increases ROI and shortens time to market. These solutions are completely unique and represent outstanding innovation for clients, as Alice explains.

At the same time, the battle of the publishers is going to continue, with major publishing chains needing to protect their profits and margins whilst offering more attractive rewards to authors over the lure of self-publishing over the Internet, as Alice concludes.

“Locklizard has simplified and made totally transparent the complex technical and cryptographic processes that underpin DRM technologies. We have removed the need for a flawed reliance on passwords as the primary means of controlling access to information.” This sets Locklizard apart from other DRM companies, delivering significant ROI and added value to clients’ information protection strategies.

“In order to adapt around the developments, Locklizard are well placed to deliver cost effective DRM to these core markets, and to scale to meet increased demand for functions and features for delivery through the cloud or by email or USB tokens. Ultimately, stable proven systems are likely to lead the way forward as adapting to new technologies too quickly could provide unknown risks for our customer base, and as such our aim will remain to highlight the excellence of our solutions to our clients.”

“In addition, our USB solution is unique in the industry, enabling publishers to lock PDF files to USB sticks. This enables users to view documents offline (a secure Viewer is also run from the USB stick, along with a secure keystore holding the document keys) without the need to connect to the Internet. This enables publishers to protect information for environments where Internet access is not available. The industry trend has been to force users to be constantly online viewing documents through a web browser. We also provide this facility but are more flexible in our approach to delivering offline security.”

Company: Locklizard Limited Email: sales@locklizard.com Web Address: www.locklizard.com Address: 20-22 Wenlock Road,London, N1 7GU Telephone: (UK) +44 (01)1292 430290 Telephone: (US) 800 7070 4492

SBA16008

Best for Enterprise Collaboration Solutions – India & Most Innovative Collaboration Solution: Mithi SkyConnect

Mithi Software Technologies is the collaboration solution provider for the rapidly growing companies that want to make the best use of their resources and are conscious of both cost and productivity. CEO Tarun Malaviya speaks to us about the growing need for these services and how his firm is meeting this through its service offering. Launched around the year 2005, Mithi’s innovative email and collaboration software has been adopted by organisations of all sizes and spread across many enterprise segments such as healthcare, R&D establishments, financial services, education, government organisations and many more. Installations spanning over 40 cities in India and abroad are maintained, monitored and managed remotely from Mithi’s support centre at Pune. Tarun talks to us about how the firm has adopted its service offering over the years in order to meet the ever evolving needs of its customers. “Traditionally we’ve been offering our SaaS products to customers from a bare metal data centre environment and were faced with basic challenges of uptime, recovery, scale, security and non-uniformity of service delivery. “About a year and a half ago, we decided to move our environment to the AWS cloud. While this would impact our cost of operation and margin significantly, we decided that for our customers to experience high reliability, on-demand scale, high performance and a uniform experience regardless of their size, this was necessary. “It was our commitment to delivering an excellent service experience to our customers, that pushed us to change the entire base platform for our applications.” Connect-Xf, the enterprise email and collaboration software by Mithi, which has been serving the needs of some of India’s leading enterprises for long, running of their inhouse data centres and delivering high outcomes under very demanding performance standards, drives Mithi Sky Connect, the SaaS offering, via the AWS cloud, offering even higher reliability, security, scalability and performance to customers of all sizes. “Mithi’s mission has always been to make technology more accessible, useful and affordable to enterprises of every size. Moving to the cloud frees us of the repetitive work, allowing us to innovate and improve our offerings at a faster rate.”

More recently, Mithi launched Vaultastic, a cloud email archiving solution, based on the same platform, that also works with G Suite, Microsoft Exchange, Microsoft Office 365, and other email solutions. With the ever evolving technology market comes the concern of security, dependability, high cost, productivity loss from down times, and complexities in managing the collaboration infrastructure. This is where Mithi’s strengths in handling message streams, resource efficient engineering and UI/UX design capabilities, enables them to provide better security, optimised performance, easy manageability & new applications at affordable costs. Cost being a significant barrier in the adoption of technology, the firm always aims to offer better cost customisation to meet individual business needs, without compromise on performance. “Ultimately, we feel that in the future, no matter how technology advances and moves, teams will have to keep collaborating both internally and externally to resolve exceptions, discuss ideas, create plans, execute projects etc.” Looking to the future, Tarun is excited for the developments in both the industry and Mithi itself, as the firm seeks to launch new creative products, and to innovate continuously around the collaboration space to help customers leverage the full potential of team work to solve problems, resolve exceptions and build greater value. “As such our focus will remain on continuing to improve the convenience, flexibility and performance of our basic platform, while also investing in new generation collaboration apps that will make the basic task of collaboration easier for people. Company: Mithi Software Technologies Name: Tarun Malaviya Email: tarun@mithi.com Web Address: www.mithi.com Address: 102, MayFair Court, Nachiket Park, Dr. Pai Marg, Baner Road, Pune 411045 Telephone: +91-9822020629

Softech INTL / 2016 Business Awards

SBA16004

Most Innovative in Bespoke Business Software - UK

OpusVL started in 1999 with the purpose of professionally implementing free and Open Source business management software into businesses, working with both private and public sector. CEO and Founder Stuart Mackintosh talks us through how the firm has grown since that time to provide unique and innovative solutions designed to meet clients’ needs and exceed their expectations.

Developed over 16 years of Open Source implementation, OpusVL have nurtured a set of processes which bring a strategic design thinking approach to software projects with a focus on business outcome. These process help the firm to achieve its mission; to work in partnership with the customer to achieve common goals, enabling them to exploit their competitive advantage. Stuart discusses how the firm goes about this and how its client focus enables it to deliver solutions bespoke solutions which fit with their business model.

“Moving forward, OpusVL expect the future to bring continued growth as the demand for Open Source gathers more inertia, and we have already set in motion plans for our expansion to support this. Developments in the industry will mean clients will have to adapt their technology and processes, and we look forward to assisting them with this.” Company: OpusVL Name: Stuart J Mackintosh Email: enquiries@opusvl.com Web Address: www.opusvl.com Address: Drury House, Drury Lane, Rugby, CV21 3DE Telephone: 01788 298 450

“At OpusVL our customers are looking to scale up part or all of their operations and see technology as an enabler and OpusVL as the team to deliver.” “In line with this, we have the mantra: “We only do successful projects”. The first step is to discover the customers needs through the analysis component of our process. Our expert resource pool of business and technical people then work together to deliver professional solutions built on Open Source technology. For us, the project is always focused on the value of the end result and ensuring return on investment for our clients.” In order to ensure that their clients get the very best out of their services, OpusVL work in partnership with its customers and provide a high standard by setting realistic expectations and delivering on them. This is enabled through the firm’s design thinking process which is supported by really good communications before, during and after delivery. Looking ahead, one interesting future development within the UK software marketplace is the replacement of the Data Protection Act. The new General Data Protection Regulation, which comes into force in 2018 brings significant changes and compliance will be challenging without data systems that provide key GDPR functionality. In order to adapt around this and the demand it will provide for the firm Stuart has a number of growth plans which he is eager to outline in his concluding comments.

SBA16001

Best IT Service Delivery Tool Provider 2016 & Most Innovative IT Translation Solutions 2016

YouCall-it.com Ltd provide a wide range of IT solutions designed to support a wide range of clients. We invited Director Wayne Conyers to tell us more.

Established in 2010, YouCall-it.com has since grown to provide a range of solutions to clients around the world through its innovative ‘one vision’ programme which revolves around offering a range of services on one platform, as Wayne explains in more detail. “Back in 2010, when we first started YouCall-it.com, there was not a mechanic or a system which existed to deliver services with service providers outside of our clients own systems. This meant that requirements were managed brilliantly when dealing in house but when sent to a partner provider the management was lost. Everything was sent by emails or by a ‘outsource’ button which then forced the service provider to change their internal processes just to work with international businesses. Often emails or constant phone calls were the only way of chasing for an update or obtaining call details. This caused delays, miscommunication and had no accountable delivery mechanic.

Overall, Wayne believes that by providing such a wide range of services YouCall-it.com is able to ensure both its own continued success and that of its clients. “Fundamentally our wide range of service features, coupled with the unified service mantra have allowed us to introduce our systems to a range of customers from “main tier” downwards. We design, provide and deliver third party support to clients across the whole of the globe, and moving forward we are keen to continue to offer this winning combination of a unique solution and high quality service.” Company: YouCall-it.com Ltd Address: 65 Tontine Street, Folkestone, Kent, CT20 1JR Phone: +44 (0)845 582 2423 Email: info@youcall-it.com Website: www.youcall-it.com

“Fast forward to 2016 and our ‘one vision’ programme has become relevant and only continues to make an impact on the global service stage. Ultimately, we want to help our customers communicate as effectively as possible. To do this we make sure that our systems are built using the latest web technologies and cover the widest range of platforms possible. We continually seek ways to add value to our users by developing and expanding our product offering; integrating existing cloud based services (where available) and innovating bespoke solutions (where not). “Through our ‘one vision’ platform we connect vendors of services around the world directly to clients, which makes a real impact on how a supply chain is managed. The platform allows our clients to work directly with a vendor wherever they are in the world. Tools such as inbuilt live translation and direct vendor management build on the core service of side by side management. The vendor becomes part of the client organisation in that the management.”

Softech INTL / 2016 Business Awards