VENDOR FLIGHT LOG: Comply365

CCO Sergio Ramos shares how value generation drives Comply365’s approach to product development and customer success

Sergio Ramos is responsible for global sales, marketing and customer success efforts at Comply365. With more than 20 years of commercial experience developing international markets for the travel industry, Sergio has successfully provided technology solutions to help customers meet their evolving needs while establishing long-lasting partnerships. He earned a master’s degree in Commercial and Marketing Management from ESIC Business & Marketing School in Madrid, and a bachelor’s degree in Economics from Baylor University in Waco, Texas.

Aircraft IT: Your name, your job title and the name of the business?

Sergio Ramos: Sergio Ramos, Chief Commercial Officer, Comply365.

Aircraft IT: How did Comply365 get started?

SR: Comply365 started as most successful, tech business stories do — in a basement. But unlike most, Comply365 was working for the airlines from Day 1, with a clear sense of solving industry-wide challenges. Back in the day, flight crews relied on paper manuals. I think pretty much everyone remembers those heavy pilot’s flight bags, which are now a thing of the past. Well, Comply365 worked with several US operators and their regulatory agency to release the FAA’s first approved document reader. We evolved it since then into an end-to-end operational content management and distribution platform, which is today the most widely used in aviation.

Aircraft IT: What is the guiding business principle that drives Comply365?

SR: Innovation with a value-generation purpose. We heavily invest in solving aviation’s challenges — not just as a solutions provider, but as a true partner who takes care of delivering value to our customers. Now, we take the value delivery concept to a whole new level as we’re conscious that every operator is unique, and so are the processes that matter to them the most. We therefore go beyond implementing the industry’s best practices: We leverage a proprietary tool — and its supporting processes — to design a plan that sets clear priorities and drives the efforts toward those areas that each operator wants to be focused on.

Aircraft IT: What has been Comply365’s greatest business achievement been to date, and why?

SR: I may say it’s been a constant achievement — by which I mean having an ever-evolving platform that scales with our customers and adapts over time to the industry’s needs. Success, for us, is not defined at a specific moment. We illustrate this by the fact that we have the largest customer community in our space and are continually growing with carriers of all sizes and business models — commercial, cargo,

“Comply365 worked with several US operators and their regulatory agency to release the FAA’s first approved document reader.”

charter and business aviation, training academies, and drone operators.

Aircraft IT: What have been your disappointments and what have you learned from them?

SR: Bringing products to market is exciting, but in the earlier years, we rushed to innovate. Some of the solutions we brought to the marketplace didn’t end up taking off, and we’ve learned from those experiences. We have taken the time to better listen and understand how we can best solve the challenges our customers face, and that focus has delivered solutions that drive greater value for them and the entire industry.

Aircraft IT: In a sentence, how would you summarize what Comply365 does for aircraft operations customers?

SR: Comply365 builds future-proof technology to author, manage, and deliver operational content “From legacy systems to multiple disparate solutions that bog down operations, a single system across the enterprise increases safety, creates efficiencies, and reduces complexities and associated costs.”

while providing superior service to deliver value across the enterprise.

Aircraft IT: What do you feel will be the next big thing in operations Aviation IT?

SR: In the document management and distribution space, aircraft operators are eager to have their OEM, company, flight and technical operations manuals, all under the same roof. From legacy systems to multiple disparate solutions that bog down operations, a single system across the enterprise increases safety, creates efficiencies, and reduces complexities and associated costs. As we work with airlines to transform their operations into a single solution, the goal isn’t just to consolidate systems. Rather, our consultative approach helps customers create more efficient processes and allows them to perform their jobs in a safer, more effective manner.

Aircraft IT: What do you want your customers to say about Comply365?

SR: I would want our customers to say, “Comply365 hears our unique challenges and needs, and they make us part of their product strategy and vision — we have a true partner in Comply365.”

Aircraft IT: Sergio, thank you for your time.

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