IT team

Apandemic that caused most people to distance themselves from one another brought the City of Airdrie IT team closer together.

When they were tasked with the seemingly impossible job of getting more than 200 City employees set up to work remotely from their homes, the IT department knew the only way to get it done was by relying on each other and working together.

“At first, I think we were stunned by the ask; it seemed like such a huge mountain to conquer in a very short timeframe,” says Patrick Slater, team leader of IT client services with the City of Airdrie.

“We broke down the work into manageable chunks; relied heavily on each other. We are all about teamwork and have such a great team of skilled IT professionals that even though it seemed daunting, we were able to work together to accomplish the task.”

Getting everyone online took about two weeks and Darren Major-Poole, IT desktop technician, estimates that the IT department’s remote work support effort has increased by more than 16 per cent.

“It makes (our job) much more complicated,” he adds.

Darren Major-Poole with the City of Airdrie IT team

“The pandemic has hurtled the City to embracing technology at a fast pace”

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