Student Handbook by Auckland Institute of Studies

STUDENT HANDBOOK 2014 3rd Edition – September 2014

The information contained in the AIS Student Handbook is correct at the date of publication, and is subject to change. A new edition of the handbook is published in January, May and September each year. Please refer to the latest edition. The Student Handbook is available online at www.ais.ac.nz/for-students/student-handbook/

Student Services - Administration

INDEX Page Welcome to Auckland Institute of Studies ........................................................6

FACILITIES 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10

Cafeteria .............................................................................................7 Computer Laboratories .......................................................................7 Devotional Room ................................................................................7 Dormitory ............................................................................................8 Gymnasium ........................................................................................8 Language Laboratory .........................................................................8 Library ................................................................................................8 Reception ...........................................................................................9 Tennis Courts .....................................................................................9 Whanau Room....................................................................................9

GENERAL INFORMATION 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20 2.21 2.22 2.23 2.24 2.25 2.26 2.27 2.28 2.29 2.30 2.31

Binding and Laminating ....................................................................10 Cashierâ&#x20AC;&#x2122;s Office ................................................................................10 Childcare ..........................................................................................10 Children on Campus .........................................................................10 Citizens Advice Bureau ....................................................................10 Electoral Roll ....................................................................................11 Evacuation ........................................................................................11 Harassment ......................................................................................11 Health and Safety .............................................................................12 Investment Plan ................................................................................12 IRD Number .....................................................................................12 I.T. Services .....................................................................................12 Justice of the Peace (JP) Services ...................................................15 Mail ...................................................................................................15 Messages .........................................................................................15 Pandemic Action Plan ......................................................................15 Parking .............................................................................................16 Photocopying and Scanning .............................................................16 Prayer Facilities ................................................................................17 Public Holidays .................................................................................17 Public Transport ...............................................................................17 Road Safety Awareness ...................................................................18 Security ............................................................................................19 Shuttle Services................................................................................19 Smoking, Alcohol and Drugs ............................................................19 Sports and Recreation ......................................................................20 Strategic Vision.................................................................................20 Telephone ........................................................................................20 Tertiary Education Strategy 2014-2019 ............................................20 Treaty of Waitangi ............................................................................21 Vehicle Ownership............................................................................21

ADMINISTRATION 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21 3.22

STUDENT SERVICES 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12

Academic Timetable .........................................................................22 Care of Environment and Facilities ...................................................22 Code of Practice ...............................................................................22 Contact Details .................................................................................23 Emergency Contact Number: 021-616-282 .....................................24 Equal Education Opportunity (EEdO) ...............................................24 Fees Protection Policy ......................................................................24 Forms ...............................................................................................24 ID Cards ...........................................................................................25 Insurance ..........................................................................................25 Late Enrolments, Transfers, Withdrawals and Refunds....................25 Medical .............................................................................................27 Orientation ........................................................................................28 Payments .........................................................................................28 Staff Absence ...................................................................................29 Student Clearance Form ..................................................................29 Student Code of Conduct .................................................................29 Student Discipline .............................................................................30 Student Grievances Procedures .......................................................31 Student Health and Counselling/Support Services ...........................33 Travel Card .......................................................................................33 Trips and Visits .................................................................................34

AIS Student Council, Students’ Associations and Clubs ..................35 Alumni Association ...........................................................................35 Enrolment Documents ......................................................................35 Further Study ....................................................................................35 Immigration - Student Visas .............................................................35 Internship and Graduate Placement Services ..................................36 Student Job Placement Centre .........................................................37 Student Loans and Allowances - Domestic ......................................37 Student Services Fee .......................................................................37 Student Counselling .........................................................................38 Study Skills Advisor ..........................................................................38 Work Eligibility ..................................................................................38

ACADEMIC INFORMATION ADMINISTRATION 5.1 Academic Assistance Available ........................................................39 5.2 Academic Board ...............................................................................39 5.3 Academic Head of Programme.........................................................39 5.4 Academic Progress ..........................................................................39 5.5 Academic Statutes and Regulations .................................................39 5.6 Copyright ..........................................................................................40 5.7 Graduation ........................................................................................40 5.8 Plagiarism .........................................................................................41 5.9 Referencing ......................................................................................41 5.10 Student Evaluations..........................................................................41 5.11 Student/Management and Student/Programme Forum Meetings ....42 5.12 Te Reo Māori ....................................................................................42 3

ATTENDANC 5.13 Absences ..........................................................................................42 5.14 Attendance .......................................................................................42 5.15 Attitude and Motivation .....................................................................42 5.16 Breaks from Study ............................................................................43 5.17 Punctuality ........................................................................................43 EXAMINATIONS 5.18 Aegrotat Assessment and Impaired Performance ............................43 5.19 Communication with Examiners .......................................................44 5.20 Conceded Pass ................................................................................44 5.21 Examination Instructions ..................................................................44 5.22 Photocopy of Final Examination .......................................................45 5.23 Re-counts/Re-marks.........................................................................45 5.24 Results Notification and Grades .......................................................46 CREDITS 5.25 Credit for Prior Studies .....................................................................47 5.26 Recognition of Prior Learning ...........................................................48 DEGREE SPECIALISATIONS 5.27 Double Specialisations .....................................................................48 RECOGNITION OF ACADEMIC EXCELLENCE 5.28 Undergraduate/Graduate Academic Scholarships............................48 5.29 Postgraduate Certificates of Academic Excellence ..........................49 5.30 Recognition of Academic Excellence Ceremony ..............................49 ENGLISH LEVELS 5.31 AIS Test of English Proficiency (TEP) ..............................................49 PROGRAMME START DATES 5.32 2014/2015 Programme Start Dates ..................................................49

PROGRAMME INFORMATION POSTGRADUATE PROGRAMMES 6.1 Business Administration ...............................................................51 - Programme Information 6.2

Guidelines for Postgraduate Students .........................................52 - The MBA Dissertation Pathway - Binding the Dissertation - The MBA Internship Pathway - The MBA Field Study Pathway - Aegrotat and Impaired Performance Assessment - Termination of Enrolment - Award of the Degree - Module Enrolment and Rescheduling - Examinations - Assignments - Assignment Extensions - Group Assignments 4

UNDERGRADUATE AND GRADUATE PROGRAMMES 6.3 International Business ...................................................................55 - Programme Information 6.4

Tourism Management ....................................................................56 - Programme Information

6.5

Hospitality Management ................................................................56

6.6

Information Technology .................................................................57 - Programme Information

6.7

Arts ..................................................................................................57 - Programme Information

6.8

Guidelines for Undergraduate and Graduate Students...............58 - Course Work - Assignments - Late Assignments - Problems with your Studies - Lecturers/Tutors - Texts - Copyright - Project Extensions

FOUNDATION AND SUPPORT PROGRAMMES 6.9 English Language Centre ..............................................................59 - Programme Information - Course Commencement Times and Location - Teaching Methods - English Language Centre Orientation - Policies - Appointments - Testing and Promotions - Attendance Requirements - Break Policy

APPENDICES i) ii) iii)

Our Programmes .......................................................................................63 Staff Directory ...........................................................................................64 Supplementary Fees List ..........................................................................66

Campus Maps ............................................................................................... 71-73

KIA ORA WELCOME TO AUCKLAND INSTITUTE OF STUDIES

This handbook is a guide for all students at AIS. We encourage you to read it carefully - its aim is to help you settle into your studies and provide important information to assist you during your time here. We thank you for choosing to do your studies at Auckland Institute of Studies. We will do our best to assist you in achieving your objectives. We aim to help you learn efficiently and effectively while enjoying the facilities and services available. You should be able to extend your international network of contacts in a supportive friendly environment as you move successfully to your graduation and employment. We now think of you as part of the AIS family, together with our management, academic and support staff. AIS is a progressive organisation. Established in 1990, the institute has developed to become New Zealand’s largest and most international private tertiary institute, with around 850 students from over 30 different countries. Over 17,000 students have passed through our doors in this period, with over 3,800 degree-level qualifications awarded. AIS has two teaching sites located in Mt Albert: the St Helens Campus at 28a Linwood Avenue, and the Asquith Campus at 120 Asquith Avenue. The fact that you have chosen to study at Auckland Institute of Studies is an indication of your commitment to achieving a top-quality, practical qualification which will enhance your future participation in the global community. We have “an international vision with an individual focus,” and you are now part of a unique institution where your interaction with a multi-cultural student body and faculty will be invaluable in preparing yourself for this world. Learning tolerance and understanding of other cultures and customs is part of this process. Our academic and support staff are here to assist and motivate you. They are all highly qualified in their professions and experienced in the practical aspects of their industry sectors. Each one of them has a strong personal interest in helping you meet and exceed the high quality standards of the wide range of programmes and courses on offer. We hope that your time at AIS is rewarding and enjoyable, and we are keen to support your future career aspirations. Dr Richard Goodall PRESIDENT

FACILITIES

1.1

Cafeteria The St Helens Campus cafeteria is open from 7.30am to approximately 4.00pm, Monday to Friday, and offers hot lunches and a range of snacks, bakery items and coffees for morning and afternoon tea. Breakfast is available on request. Evening dinner meals are not available. Every effort goes into providing varied, balanced and healthy meals that are pleasing to all nationalities. All cutlery and crockery must be returned to the servery. Please assist to keep this area tidy and hygienic. You may bring your own food to the cafeteria. Microwave ovens are available for heating of food and drinks - please follow the instructions for use. Vending machines for snacks and cold drinks are situated in the dining area for times when the cafeteria is closed. The St Helens Campus cafeteria is closed over the December/January holiday period. The Asquith Campus cafeteria is operated by Mt Albert Grammar School STAR programme students as a training venue. It is open from 11.30am to 2.00pm on Tuesday, Thursday and Friday. It is closed during Mt Albert Grammar School term break periods. The cafeteria offers sandwiches from $3.00 to $4.50, cakes, muffins and cookies from $1.00 to $3.00, and coffee from $2.50 to $3.50. Daily hot specials include pasta, soup, pizza and quiche depending on demand and season.

1.2

Computer Laboratories St Helens Campus computer laboratories are located on the 2nd and 3rd floors of the Main Building (M213 and M312). Computer laboratories in the relocatable village at the St Helens Campus (R104 and R112) are available for all students to use 24 hours a day. R104 is open from 8.00am to 10.00pm each day, and R112 will be opened if R104 is fully occupied. For access outside of these hours, you must obtain an access swipe tag from the Security Office by surrendering your student ID card. The swipe tag must be returned to the security officer on the same evening it was obtained, when you have finished using the laboratory. Students without an access swipe tag are not permitted to enter these laboratories after hours. If the printers in these two labs run out of paper, please ask at the Business Administration Office during opening hours, or ask the security officer after hours. Dedicated Information Technology Programme computer laboratories are located in the Asquith Campus. The AG3 computer laboratory is open for Information Technology students up to 8.30pm during weekdays. AM21 is available for all non-Information Technology students as a study laboratory. As with all classrooms, no food or drink is permitted in the computer laboratories. Please bring your own storage devices. Paper for final copies of class assignments is available from your tutor. Printing may be done in the library or in the computer laboratories at a charge of 10 cents per page. This must be arranged in advance at the cashier’s office and a Papercut printing account set up for you which is accessed via the computer (see section 2.12 “I.T. Services Printing”).

1.3

Devotional Room The Devotional Room is located in room M424, on Level 4 of the Main Block at the St Helens Campus. The room is open to students of all religions and denominations, for prayer and quiet contemplation. The Whanau Room at the Asquith Campus (AM11) is also available for devotional purposes.

1.4

Dormitory The AIS Dormitory, situated at the St Helens Campus, can accommodate 120 residents in single and multi-share rooms. The dormitory office is open Monday to Friday from 8.30am to 5.00pm. Outside of these hours, assistance is provided by the on-duty security officer. An Accommodation Application form should be completed by intending residents. Residents should ensure they have a copy of the Dormitory Handbook, which contains all the information relating to this facility, including use of the dormitory kitchen which is open from 5.30am to 11.00pm. Two weeks’ notice in advance is required to move out of the dormitory. The dormitory is out-of-bounds to non-residents, and all common areas are under video surveillance.

1.5

Gymnasium The Asquith Campus gymnasium is generally available for use between 10.00am and 7.00pm, Monday to Friday. Reduced opening hours apply over the December/January period. The gym is well-equipped with exercycles, free weights, treadmills, rowing machines and a fat-burner circuit. Use of the gymnasium and sports hall facilities at the Asquith Campus is included in your Student Services Fee. You must have your student ID card with you when using the gymnasium.

1.6

Language Laboratory The Language Laboratory is in room M316 on Level 3 of the Main Block, and can be used by individual students when there is another class running. Please see the English Language Centre Academic Head of Programme to arrange access.

1.7

Library The library hours are: Monday to Friday Saturday and Sunday Public Holidays

9.00am – 6.30pm 12.00 noon – 5.00pm Closed

Reduced hours apply over the summer break (December/February). Students must register at the library with their Student ID card before borrowing books and resources which are issued free-of-charge. In general, loans are made for a period of 14 days, except for material on restricted loan, overnight loan, desk loan and reference books. Fines are charged if items are returned late. The cost of replacement is charged if items are lost or returned in a damaged state, e.g. containing writing, marks or liquid damage. Further details are contained in the Library Loans Policy, available from library staff and on the library noticeboard. The library has listening posts for language students, quiet study and discussion areas, internet access, video and DVD viewing facilities, student computing facilities for individual study purposes, and photocopying, printing and email facilities. Rooms are available for group work. Access to electronic resources such as e-books and e-journals is available for on-campus and off-campus research through various ProQuest and EBSCO databases such as ABI/Inform and Academic Research Library provided by a ProQuest subscription, and Business Source Complete, Academic Search Elite, Australia/New Zealand Reference Centre, Applied Science and Technology Source, EconLit, Tourism and Hospitality Complete, Food Science Source, Legal Source, Education Source, ERIC, and EBSCO e-book collection through an EBSCO subscription. E-books with online video content are provided through a Safari Business and Techbooks subscription. On-line encyclopeadia access is provided through a subscription to WorldBook Encyclopeadia and Discovery, and

access to the CCH New Zealand law and legislation database gives current legal information for business, tax and employment law in New Zealand. For information about the library collection and the facilities available, go to www.ais.ac.nz/for-students/library/. 1.8

Reception This may be your first point of contact for any questions or information. Your enquiry will be responded to as soon as possible, but as it is often a very busy area, we ask for your patience. Reception can provide phone extension and email details if you wish to contact a particular staff member to make an appointment. Opening Hours Reception at both AIS campuses

- 8.30am to 5.00pm Monday to Friday

Reception at the St Helens Campus holds parcels and registered mail for students (see the name list posted on the reception counter). Binding, laminating and faxing services (fees apply) can be obtained from reception staff at both the St Helens and Asquith Campuses, as well as forms for all academic administration and student services (see section 3.8 “Forms”). 1.9

Tennis Courts The St Helens Campus tennis courts are available for use by all students, and the key must be collected from, and returned to, the Security Office. You must supply your own tennis rackets and balls.

1.10

Whanau Room The Whanau Room is located on the mezzanine level at the Asquith Campus (room AM11). Although designed as a common room for Māori and Pacific Island students, it is open to students of all ethnic groups.

GENERAL INFORMATION

2.1

Binding and Laminating Should you require binding of assignments or research projects, you may purchase coils and acetate covers from the cashier’s office at the Accounts Department (St Helens Campus) at a cost of $2.00 per set (A4 size). Laminating pouches (A4 or A3 size) are also available for purchase from the cashier’s office. Hand your documents, coils and covers, or pages and pouches, to the St Helens Campus receptionist for binding or laminating. Do not leave your binding and laminating to the end of the day as the cashier’s office may have closed. Asquith Campus reception also sell coils, covers and laminating pouches, and can undertake binding and laminating for students. These tasks are completed as time permits, and you may need to leave your work for collection at a later time.

2.2

Cashier’s Office The cashier’s office is located at the Accounts Department at the St Helens Campus, and apart from receiving payment of fees, printing and internet services, other items may also be purchased including photocopying cards, telephone cards, stamps, stationery and ELC resource books. The cashier’s office is open between the hours of 8.30am to 4.30pm Monday to Friday. EFTPOS is available at the cashier’s office only for the payment of fees and for cash withdrawals of up to $100.00 per day.

2.3

Childcare Please refer to www.yellowpages.co.nz under the ‘Child Care and Education’ category for information regarding childcare facilities.

2.4

Children on Campus Students and staff must not bring children to AIS campuses as a regular part of their childcare arrangements. In exceptional circumstances only, for instance when childcare arrangements have fallen through, you may seek approval from your teacher to bring your child to campus. Approval may be granted as a short-term measure only, provided that your child is under supervision at all times. Please do not expect other students or staff to take care of your child while on campus. Approval may be withdrawn if the child’s presence on campus or in the classroom proves disruptive.

2.5

Citizens Advice Bureau The Citizens Advice Bureau (CAB) service provides impartial and confidential support, information and guidance free to all individuals. Support includes advice on housing, vehicles, disputes, finances, and personal and legal matters. A Justice of the Peace service is available and there are Mandarin interpreters on hand. The CAB is staffed by trained volunteers, and may be of assistance if the information or support students are seeking is not available from our Student Services Office. The CAB office for the Eden/Mt Albert area is adjacent to the Public Library building at 82 St Lukes Road, Mt Albert, telephone 846-4023 / Mandarin Service telephone 846-9086 / email cab.mtalb@xtra.co.nz. The bureau is open Monday to Friday 9.00am to 4.00pm. CAB Language Link provides these services in 26 languages by phone, face-toface or email. Contact details are (09) 624 2550, language@cab.org.nz and www.cab.org.nz.

2.6

Electoral Roll By law, you must enrol as a voter if you are qualified to do so. And you must be enrolled in order to vote in New Zealand Parliamentary or local council and district health board elections. You are qualified to enrol if:  you are 18 years of age or older, and  you are a New Zealand citizen or permanent resident, and  you have lived in New Zealand for one year or more without leaving the country. You cannot enrol if:  you are a New Zealand citizen who has not been in New Zealand at all within the last three years, or  you are a permanent resident of New Zealand who has not been in New Zealand at all within the last 12 months, or  you are disqualified under the Electoral Act 1993. Your electorate will be the last one in which you lived for at least one month. If you have never lived in any one electorate for one month or longer, your electorate will be the one in which you now live or in which you last lived. Visit www.elections.org.nz for further information.

2.7

Evacuation Please note the evacuation and fire drill procedures, which are posted on each floor, and please follow the instructions of the fire wardens assigned to each area of the campuses. Do not use the lifts or linger inside - move outside immediately! In the event of a fire alarm at the St Helens Campus: Main Block, Round Building and Dormitory: Proceed immediately by the stairs to the assembly area by the tennis courts and student car park. Do not stand around the fountain area. Library and Relocatable Village Classrooms: Proceed immediately to the assembly area by the closed back entrance to the campus off Martin Avenue. In the event of a fire alarm at the Asquith Campus: Proceed immediately to the closer of the two assembly areas located in the carpark, as shown on the Emergency Procedures notices.

2.8

Harassment Harassment may be of a sexual, racial or bullying nature, and can take the form of comments, gestures or actions which are significant, repeated and unwelcome. Harassment is unacceptable, and students and staff are required to report any incidences of harassment. Should you feel uncomfortable about any situation, please contact one of the following Harassment Contact Persons: Bill Porter - Security Team Leader - billp@ais.ac.nz Eparaima Paratene - Security Officer - eparaimap@ais.ac.nz Galina Goryacheva - Accounts Department - galinag@ais.ac.nz Karen Fray - H.R. Department (Harassment Coordinator) - karenf@ais.ac.nz Mark Needham - Student Services - Administration - markn@ais.ac.nz Massey Tohilima - Security Officer - masseyt@ais.ac.nz Max Li - Student Services - Marketing - maxl@ais.ac.nz Stuart Cameron - Security Officer - stuartc@ais.ac.nz

2.9

Health and Safety The institute has comprehensive policies and procedures relating to Occupational Safety and Health (OSH), under the responsibility of the Campus Business Manager. Strategies to ensure that students and staff study and work in a safe and healthy environment include: a) b) c) d) e) f) g) h) i) j) k) l)

Controlling campus access - all visitors are required to report to Reception and sign a visitors’ register; Identification of staff and students - students are identified by student ID cards and employees are identified by staff ID cards; Identification and control of physical hazards (slippery surfaces, loose power cables, etc.); Reporting of accidents and incidents involving students or staff; Fire safety procedures and drills and building evacuation plans; Monitoring of student/staff health and procedures for control of infectious diseases; A Pandemic Action Plan, in line with Ministry of Education guidelines, to protect students and staff from a possible influenza outbreak - see section 2.16 “Pandemic Action Plan”; Training of staff as first aid officers and provision of first aid kits; Procedures for disabilities, impairment or special needs to be disclosed upon enrolment; Procedures for approval of and conduct of class trips; Harassment awareness campaign encouraging students to report issues appropriately; and Our own security service on duty 24 hours per day, seven days per week.

The Occupational Safety and Health Officer coordinates the OSH Committee to monitor and follow-up relevant areas. Students are encouraged to contribute by reporting any safety and health issues to their teacher or Student Services Officer. 2.10

Investment Plan The 2014 Investment Plan, approved by the Tertiary Education Commission, comprises the three-year strategic planning document upon which approval of Student Achievement Component funding for domestic students is given, and is available at www.ais.ac.nz/about-ais/corporate/. Enrolment of domestic students may be restricted by the Tertiary Education Commission where domestic student enrolments exceed that approved in the Investment Plan, and where there is insufficient Student Component funding available in a given year.

2.11

IRD Number Students will require an IRD number from the New Zealand Inland Revenue Department in order to open a bank account, work during studies, or apply for student loans/allowances. To apply for an individual IRD number, download the form IR595 from www.ird.govt.nz and take the completed form, together with originals and copies of two identification documents (e.g. passport and student ID card) to an Inland Revenue-appointed verifier (New Zealand Post Shops and AA Driver Licensing agents).

2.12

I.T. Services An Electronic Student Services (ESS) facility is available to all students which enables access to the internet within AIS campuses, student email, the e-learning system, and the Course Electronic Enrolment (CEE) system. Access is subject to compliance with the AIS Student Code of Use of Information Technology Systems, which must be confirmed at the time of application.

How to set up your ESS Account: You may set up your ESS account at the Student Services - Administration office (St Helens Campus) or the reception counter at the Asquith Campus. You will need to show your student ID card. Expiration of ESS Accounts: The expiry date of your ESS account is based on the expiry date of your student ID card. Normally your ESS account will expire three months after your student ID card expires. For example, if your ID card expires on 1 March 2015, your ESS account will expire on 1 June 2015 and your files will be deleted. It is recommended that you save your files onto your own storage media prior to programme completion. If your student ID card expired more than three months ago, you will need to renew your card at Student Services - Administration. Without a new ID card, we are unable to renew your ESS account. ESS Account Passwords: ESS account passwords are randomly generated by an ESS Account Management System. To ensure network security, your ESS account password will only be valid for three months. Please remember to change your password before it expires, otherwise you will be unable to log onto computers, check emails or access the Course Electronic Enrolment system. There are four ways in which you can change your password: -

Press the Ctrl+Alt+Del buttons after you log in on any computer within AIS. You will receive a reminder five days before your password expires. You can reset your password from any computer connected to the internet via the e-learning login page: https://ess.ais.ac.nz/elearning/login.aspx. You may visit an ESS account service location (Student Services Administration, Asquith Campus reception, or the I.T. Department) to renew and receive a randomly generated password. You may send an email to ithelp@ais.ac.nz to request a new password. You must include the following information in your message:  Your full name  Your student ID number  Your ESS ID  The expiry date of your student ID card

Internet Use: AIS provides free internet access to students as part of the Resources Fee. You may access the internet from a variety of devices via a wireless network across both campuses. Wireless access is available 24 hours per day. Instructions for accessing the AIS wireless network with an android or Apple device are available on the AIS website - under ‘Student Login’. Please note that the reliability of the AIS wireless service cannot be guaranteed, and, as with any service of this nature, disruptions may occur from time to time which in some instances may be beyond the control of AIS. Student Email: Student email addresses are in the following format: <EssID>@ess.ais.ac.nz Check your email account regularly, for messages, information and results from AIS. To access your email account, type https://ess.ais.ac.nz in the web browser on a computer either within or outside of AIS.

Course Electronic Enrolment System (CEE): Students can choose courses to enrol in and check their course results through the AIS CEE system. To access the CEE system, type https://ess.ais.ac.nz in the web browser on a computer either within or outside of AIS. All information regarding enrolment and course results (for instance, enrolment and results publishing dates) is available from Student Services - Administration. Printing: Students may set up their printing quota at the cashier’s office in the Accounts Department. A free printing allocation of 50 pages per course/module is provided. Any queries regarding your printing quota should be directed to the Accounts Department. AIS Student Code of Use of Information Technology Systems: In accessing and using the institute’s I.T. facilities, you are expected to abide by the following terms and conditions and agree to:  Comply with all the various rules and regulations for using any of the institute’s I.T. or electronic or telecommunications equipment.  Keep your password confidential, and to change it when and as requested by AIS I.T. Department staff.  Keep the space used by your files on the institute’s I.T. system to less than 10 megabytes. Breaches of the Code of Use While you are a student at AIS, you may not:  Download from the internet material that is offensive, obscene or violent.  Download from the internet any copyrighted material including (but not limited to) songs, music, films and videos.  Use offensive or violent language in your emails.  Send or forward pornography, violent material or language, or multiple unsolicited emails to anyone.  Cause any damage to the computers, software, systems and resources or facilities.  Work with or encourage anyone else to damage or disrupt a computer station or the institute’s I.T. facilities in any way.  Interfere in any way with anyone else’s account or computer.  Carry out, or assist anyone else to carry out, any form of hacking in the institute’s I.T. system.  Alter or amend in any way any of the information kept by the institute. As part of this agreement, AIS will:  Ensure that all services are made available - where this is reasonably possible.  Take all reasonable measures to restore the services offered in the event of a systems malfunction as soon as reasonably possible. AIS accepts no consequential loss for the failure of its services, and its liability is limited to the value of the services provided.  Monitor your use of the I.T. system to ensure on-going compliance with the rules and regulations, and that use is in accordance with the terms and conditions stated above.  Monitor the system as a whole and take all reasonable precautions to prevent damage of or compromise to the security of the system.

AIS reserves the right to:  Refuse the subscription to any services without necessarily giving a reason for the refusal.  Terminate any services you have subscribed to if you violate any of the terms and conditions to which you have agreed.  Change or remove any of the terms and conditions.  Notify you of any changes by email or other standard means. 2.13

Justice of the Peace (JP) Services A JP can witness your signature on a document, certify copies of documents, or complete an affidavit or declaration for you. These services are provided free of charge. Visit www.jpfed.org.nz to find a local JP. You will need to make an appointment with the JP. Explain to the JP exactly what your documents are and do not sign anything beforehand. Some documents can take a considerable time to process (such as certifying numerous copies of exam results). Please be aware that some JPs may not be at their home address at a time that suits you, and that it may be necessary to contact more than one person. The Eden/Mt Albert Citizens Advice Bureau also provides a JP service (see section 2.5 for contact details). AIS has two JPs on campus - Dr Nevan Wright and Dr Ershad Ali. Please see reception if you would like to make an appointment to meet with one of these staff members.

2.14

Mail Please make arrangements for all your mail to be sent to your private address only. For security reasons, the institute does not receive mail for students. An exception is made for dormitory residents only, provided the room number is clearly shown as part of the address. Any student mail and faxes which are received by the institute will be held for collection at St Helens Campus reception. Parcels and large items are also held at St Helens Campus reception, and can be collected in person by showing your student ID card. Student mail, if uncollected after four weeks, will be returned to sender. To send mail, post it in the New Zealand Post box outside the front entrance to the St Helens Campus which is cleared weekdays (excluding public holidays) at 2.00pm. Stamps may be purchased from the cashier’s office. Faxes may be sent from reception at both AIS campuses. At the St Helens Campus, pay for your faxes at the cashier’s office first, and then present your fax documents and receipt to the receptionist. At the Asquith Campus, pay the receptionist directly. The cost is $1.00 per page for faxes within New Zealand, or $2.50 per page for faxes overseas.

2.15

Messages Generally students cannot be given individual messages. However, in the case of an emergency every effort will be made to get urgent messages through to you. You may check for messages at reception or the Student Services Office.

2.16

Pandemic Action Plan An influenza pandemic occurs when a new strain of influenza virus emerges, spreading around the world and infecting many people at once. An influenza virus capable of causing a pandemic is one that people have no natural immunity to, can easily spread from person to person, and is a severe disease. A pandemic could mean that so many people are sick, it will affect workplaces, schools, hospitals and many other services. Some workplaces and schools may close. The Government will ensure there is an appropriate response from all

agencies involved, and the Ministry of Health will take the lead in all national health-related matters. Normal health and other services may not be available for several weeks. You may be asked to care for yourself and others at home. There will be public announcements on television, radio and through other media channels that there is an influenza pandemic, and information will be provided on what to do and where to go for help. In order to be able to provide you with necessary information, you must keep us updated on your contact details (address, phone and mobile numbers, e-mail addresses and contact details of your parents/relatives or caregivers). If a pandemic occurs, Student Services Officers will inform you about the situation, and up-to-date information and procedures will be placed on our website. You will be encouraged to familiarise yourself with information regarding hygiene, prevention and how to stay healthy. Please contact your Student Services Officer if you have any queries. 2.17

Parking Student car parking areas are provided at both AIS Campuses. The St Helens Campus student car parking areas are located adjacent to the tennis courts and along the main front driveway, accessible through the main entrance off Linwood Avenue. Please see the maps printed in this handbook, and be careful to park only in areas reserved for student parking. Do not park in areas reserved for staff use. Dormitory students only may park in the AIS dormitory car parking area. Unauthorised vehicles parking in staff or dormitory parking areas may be wheel clamped. A parking fine of $25.00 is payable before a wheel clamp can be removed. Overnight or long-term parking on campus without prior approval from AIS Security may result in your vehicle being towed away. Students may be required to attend some of their classes at either AIS campus. We recommend walking between the campuses whenever possible as there is limited student parking at the Asquith Campus. Parking in Challinor Crescent (near the walkway to St Lukes Road and the Asquith Campus - see the AIS Campus location map in this handbook) is not permitted under our Resource Consent. Please see section 2.24 “Shuttle Services” for transportation services. We recommend you ensure your car is locked and insured, as parking on campus is at your own risk. Parking in the streets surrounding the St Helens and Asquith campuses is not permitted.

2.18

Photocopying and Scanning Photocopiers are available in the library and at the Asquith Campus for student use. Students must swipe their student ID card through the photocopier’s Copicode unit to activate the photocopier or to release print jobs. A4, black and white, single-sided copies cost 10 cents per page. A free printing credit of $5.00 (50 pages) is provided for each course/module enrolled in at Level 5 and above. Once the credit has been used up, students may purchase extra credit from the cashier’s office in $5.00, $10.00, $15.00 or $20.00 amounts. Document scanning is available on photocopiers located in the library and the Asquith Campus foyer. There is no charge for scanning.

2.19

Prayer Facilities In addition to the devotional rooms at the St Helens Campus (M424) and Asquith Campus (AM11), there are many other places of worship around Auckland, including: Islamic: - Ponsonby Mosque and Islamic Centre - 17 Vermont Street, Ponsonby Tel: 378 8200 - Masjid Umar - 185-187 Stoddard Road, Mt Roskill Tel: 626 2800 - Senior Citizensâ&#x20AC;&#x2122; Association Building - Rocket Park, New North Road, Mt Albert (Note: Only open for prayers on Fridays) Tel: 815 0700 - Muhammad Ali Buddhist: - Tsu Ming Temple - 17 Wairakei Street, Greenlane Tel: 579 8758 - Fo Guan Shan Temple - 16 Stancombe Road, Flat Bush, Manukau Tel: 274 4880 Hindu: - Bhartiya Mandir - 252-254 Balmoral Road, Sandringham Tel: 846 2677 - Radha Krishna Mandir - 145 New North Road, Eden Terrace Tel: 379-4463

2.20

Public Holidays The institute is closed on public holidays and has a general closedown of two to three weeks over the Christmas/New Year period. Please refer to the AIS calendar for the dates of New Zealand public holidays and other breaks throughout the year.

2.21

Public Transport AIS encourages the use of public transport to reduce reliance on private motor vehicles. Students should visit www.maxx.co.nz for information about all bus, train and ferry services in Auckland. This website provides a journey planner where you can type in your address, the desired destination and time of travel. The website will then produce a range of public transport travel options, locating bus stops, train stations and a map of the desired journey together with cost and estimated travel time. Auckland train and bus routes are divided into sections called stages; the more stages you have to travel, the higher the fare. For example, travelling from the city to Mt Albert is two stages, and from the city to Henderson is four stages. Mt Albert to New Lynn is one stage. The public bus service from the central city (Britomart Place) to the vicinity of AIS takes 20-25 minutes. Timetables are available at reception. Bus stops near the campus are located in Great North Road near St Lukes Road (stop 8123 going to the city and stop 8122 coming from the city), and in New North Road near Wairere Avenue (stop 8225 going to the city) and near Alberton Avenue (stop 8222 coming from the city). An adult single-ride two-stage cash fare by bus costs $3.40 per trip. Use the journey planner available at www.maxx.co.nz to plan your bus trip using the bus stop numbers provided above for travel to and from AIS. Outer LINK (amber) buses are a handy way to get around Aucklandâ&#x20AC;&#x2122;s inner suburbs. They travel on a circuit every 15 minutes from the city through Pt Chevalier, past Unitec, along New North Road to St Lukes (Westfield Shopping Centre), and on through Mt Eden Village, Epsom, Newmarket and Parnell before

arriving back in the city. The buses run in both directions, and the closest bus stops to AIS are in New North Road (stops 8225 and 8222 as noted above). To travel on Auckland trains, you have the choice of purchasing a pre-paid ‘AT HOP’ smart card, or a single trip ticket before boarding at Ticket & Top-Up machines located at all train stations. A single trip ticket is only valid for two hours from the time of purchase. A tertiary student discount (concession) is available when purchasing AT HOP cards - visit www.athop.co.nz to find out more. The closest train stop to AIS is the Baldwin Avenue Station (off Rossgrove Terrace), just five minutes’ walk away. A two-stage single-ride train journey purchased at a Ticket & Top-Up machine will cost $3.40. For further information on Auckland’s transport options, visit www.maxx.co.nz. 2.22

Road Safety Awareness All students at AIS, and especially those from overseas, should ensure they are familiar with the New Zealand Road Code and road safety in general, whether as drivers or pedestrians. Licences:  You must have a legal driving licence to drive in New Zealand.  You must always carry this licence with you when driving.  You can drive on an overseas licence and international driving permit for a maximum of 12 months only. If you are in New Zealand for more than 12 months, you must obtain a New Zealand licence.  If your licence is not in English, you must carry a translated copy. Fines for not obeying New Zealand’s driving laws include: Driving without a licence..............................................................................$400.00 Not carrying your licence with you when you are driving ..............................$55.00 Not wearing a safety belt .............................................................................$150.00 Texting or talking on a handheld mobile phone.............................................$80.00 Driving through a red light ...........................................................................$150.00 Driving with no Warrant of Fitness ..............................................................$200.00 Driving with no Registration.........................................................................$200.00 Dangerous Driving................................... Three months jail; Fine $400.00; Loss of ..................................................................... licence; Car impoundment and costs. Drink driving ....................................... Fine up to $4,500.00; Loss of licence for up ............................................................. to six months; Imprisonment; Loss of visa. Important Messages:  If you have been drinking, don’t drive.  It is illegal to text or talk on a handheld mobile phone while driving. Use a hands-free speakerphone device instead.  If you are feeling tired while driving, pull over and rest.  All vehicle occupants must wear safety belts.  International students convicted in New Zealand of minor offences, such as drink-driving, may not be granted further visas to remain in the country. Share the Road:  Be aware of cyclists and pedestrians on the road. Give them lots of room when passing.  If you hear or see an emergency vehicle (ambulance, fire engine or police car), move to the side of the road to allow them to pass easily.  Cyclists must obey road rules. They must also wear a helmet.



Pedestrians should cross only where it is safe and use provided crossings. They should always make sure cars have stopped, and take special care near intersections.

Crashes - if you have an accident:  Always stop.  Call 111 immediately for help if someone is hurt.  If no one is hurt, and it is safe, move your car to the side of the road.  Write down the other car’s registration number, driver’s name, address and insurance company.  If possible, get the name and number of a witness.  Phone your insurance company within 24 hours. It is best to organise insurance (at the least, third party insurance) when you buy your car. 2.23

Security Security staff work 24 hours per day, seven days a week. The Security office is located outside the main foyer at the St Helens Campus. St Helens Campus buildings are open between the hours of 7.30am and 6.30pm, Monday to Friday, although computer laboratories may be open until a later time. The Asquith Campus is open between 8.30am and 5.00pm Monday to Friday. All common areas at both campuses are under video surveillance. Your personal security is very important to us. If you ever feel threatened, for any reason, while on campus, please see an academic staff member, Student Services Officer or a Security Officer. You can contact the Security Officer at any time on 021-616-282, or email to security@ais.ac.nz. We would also appreciate your co-operation in reporting any suspicious behaviour or equipment faults. If you need to be walked to your car in the St Helens Campus carpark at night, please see the Security Officer. They will be happy to help you. Please do not leave any personal belongings unattended, or leave valuables visible in your locked car. In addition, please make sure to deposit any money in a bank account as soon as you arrive here as a safeguard against theft.

2.24

Shuttle Services St Helens Campus  City A free shuttle bus service operates on weekdays between the city and the St Helens Campus. The morning service departs from Gore Street (on the side opposite to Gore Street Lane) at 8.00am, and the return service departs from the St Helens Campus at 2.00pm. No shuttle bus service is currently offered between the St Helens and Asquith campuses. Students should walk between the campuses whenever possible.

2.25

Smoking, Alcohol and Drugs All AIS campuses are smoke-free environments. There are two outdoor areas at the St Helens Campus available for smokers - the paved area between classrooms R108 and R111 at the rear of the campus, and the gazebo behind the trees outside the front of the Main Block building. Designated smoking areas at the Asquith Campus are located outside the gymnasium and outside the Asquith Café.

Students are not permitted to smoke inside any campus buildings or in school vehicles. This is of extreme importance for safety and health reasons, and any students found smoking on campus, other than in designated smoking areas, may face a fine of $25.00. Smoking inside any campus building, including the dormitory, incurs an instant fine of $50.00. The consumption of alcohol on campus, unless permitted as part of an approved event, is also prohibited and will result in an instant $50.00 fine. Patrols with drug detector dogs are undertaken periodically. Any student found taking or handling illegal drugs on campus will be immediately referred to the New Zealand Police. 2.26

Sports and Recreation Regular sports and recreation activities are organised for students after class hours. This is a great opportunity to try new activities and make new friends. All activities are dependent upon demand, and are normally held at the Asquith Campus. Regular activities include indoor soccer, indoor cricket, basketball, badminton and boxing. A fee is payable for some of the activities offered. Please check campus noticeboards for sports and recreation activity details, or contact Security staff for more information, or email sport@ais.ac.nz. Auckland Adventures Ltd is a company offering guided tours and activities, and their posters and leaflets are located in reception foyers. Tours can include activities such as white water rafting, horse riding, bungy jumping, sky diving, jet boat rides, kayaking, diving, fishing, swimming, and sightseeing and nature walks. To make a booking, phone 379-4541 or 025-855 011, or talk with Auckland Adventures Ltd staff (see posters for details). Visit www.aucklandadventures.co.nz for further information.

2.27

Strategic Vision The Strategic Vision defines the special character of the institute and how we contribute to New Zealand's tertiary education system. It covers our contribution to the country's economic, social and cultural development and our approach to meeting the educational needs of learners. The AIS Strategic Vision document can be viewed at: www.ais.ac.nz/about-ais/corporate/.

2.28

Telephone Three card phones are located in the AIS dormitory for residents’ use only. Telecom phone-cards are available for purchase at the cashier’s office.

2.29

Tertiary Education Strategy 2014-2019 This strategy document sets out the government’s expectations and priorities for New Zealand’s tertiary education system, and is available at: www.minedu.govt.nz/NZEducation/EducationPolicies/TertiaryEducation/Pol icyandStrategy.aspx. Expectations of students are that students take responsibility for their own performance, students should choose courses carefully, and students need to work closely with providers to ensure they achieve to the best of their ability and make the most of their learning environment and opportunities (refer page 23 of the Tertiary Education Strategy 2014-19, Ministry of Education and Ministry of Business, Innovation and Employment, March 2014).

2.30

Treaty of Waitangi AIS supports the principle of partnership embodied in the Treaty of Waitangi, which was officially signed on the 6 February 1840. William Hobson, Consul and Lieutenant-Governor representing the Queen of England, was given the responsibility for securing British sovereignty over New Zealand by the negotiation of a treaty between the Māori and the Crown. More than 500 Māori chiefs have their signatures or marks on the Treaty document. There are two versions of the Treaty, one which is written in English and one which is written in Māori. Input into Treaty of Waitangi issues is provided by the Māori and Pacific Islands Committee (MPI Committee), which has been established to cater to the special needs of Polynesian students by offering support and assistance with their studies and general welfare during their time at AIS. For further enquiries concerning the MPI Committee, contact the committee chair, Semisi Taumoepeau (Asquith Campus, extension 210 or email semisit@ais.ac.nz), or any of the committee members through the Student Services Office. The AIS kaumatua (elder), Mr Bill Tangariki, supports the institute in the observance of Maori protocol and customs. A free booklet entitled “Tihei Mauriora - A Guide to Te Marae Customs, Protocols and the Treaty of Waitangi” is available from the AIS library. The cover of the booklet features the carved Maori entranceway at the Asquith Campus. This carving was commissioned from renowned carver Rewi Spraggon for the opening of the Asquith Campus in 2002. The top of the carving (teko teko) depicts the guardian (kaitiaki) of all those who enter, representing AIS itself. The outstretched arms (maihi) of the carving depict a canoe (waka) carrying people from far away lands on the left side, and on the right side show the three baskets of knowledge brought to earth by the god Tane according to Maori legend. On the tip of each maihi, the ‘raparapa’ depicts outstretched hands welcoming all who come to AIS. At the base of the carving, the two sides (amo) depict human life forms rising from mother earth (Papatuanuku) and passing through the steps of learning shown at the mid-point of the amo. AIS works to address the needs of minority cultural groups. The AIS Strategic Vision contains a commitment to equity in all our activities, and encourages an open working and learning climate in which all people are valued and supported.

2.31

Vehicle Ownership The ownership of a motor vehicle by an AIS student brings with it responsibilities relating to parking (see section 2.17 “Parking”), vehicle insurance, driver licencing and road safety, particularly in neighbouring streets (see section 2.22 “Road Safety Awareness”). Common road courtesies within the community include driving at reduced speeds on smaller residential roads, being aware of all pedestrian traffic, avoiding excessive revving of engines and the use of horns or alarms, and parking in the designated areas on-campus.

ADMINISTRATION

3.1

Academic Timetable There will be an opportunity during enrolment for you to finalise all details of your programme timetable with staff. Weekday students may be in class for up to six hours per day between the hours of 8.00am and 8.00pm, and weekend (postgraduate) students may be in class for up to 8 hours per day. It is your responsibility to allocate other time to reading, individual study, group work, assignments, and library research as required.

3.2

Care of the Environment and Facilities Please assist us to keep our immediate and wider environment clean and green. We ask for your cooperation in helping to keep the campus tidy and all facilities in good working order for the benefit of everyone. Please dispose of rubbish in the bins provided, and use the recycling bins where possible. Do not bring any food or drink into the classrooms, library or computer rooms. Be aware of the need to save power, and turn off all lights and equipment when not in use. Please report any damaged or faulty equipment to a staff member so repairs can be arranged promptly. Any student found causing malicious damage will be required to pay to repair or replace equipment damaged. We aim to minimise usage of disposable items and recycle where possible.

3.3

Code of Practice AIS has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students which is administered by the New Zealand Qualifications Authority (NZQA). The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students to ensure that: -

high professional standards are maintained; the recruitment of students and contractual arrangements are undertaken in an ethical and responsible manner; information supplied to students is comprehensive, accurate and up-to-date, and is provided prior to entering into any commitments; the particular needs of students are recognised; students are in safe accommodation; all providers have fair and equitable internal procedures for the resolution of student grievances.

The full Code is available at www.ais.ac.nz/about-ais/general-information/. Hard copies in Arabic, Chinese, Japanese, Korean, Thai and English are available at the Student Services - Marketing office, and can be downloaded from the above link. AIS applies the same standards to domestic students and international students. Some important areas required under the Code are that: -

physical addresses, type of accommodation and contact details for students in Auckland, and their parents/next-of-kin, are kept up to date; students have a valid Student Visa to enrol and must remain compliant with their visa at all times, and termination of enrolment is immediately reported to Immigration New Zealand; copies of passports and Student Visas are held on file and any change of immigration status must be notified to the institute; fees paid in advance are held in an independent trust account;

fees are protected throughout the programme through drawdown in arrears from the trust account; a 24-hour emergency contact number is available for students: 021-616 282 (AIS Security); students receive copies of all contract documentation, e.g. application forms, offer and confirmation of enrolment, invoice and receipt. students understand the terms of enrolment and entry criteria, including English language requirements, and withdrawal and refund regulations; students are aware of the processes available for providing feedback on any concerns or making a complaint; students have the opportunity to provide feedback on their agents and homestays; students receive complete information at orientation about living in New Zealand, e.g. medical services, student health and safety, driving regulations and licencing requirements, and pedestrian safety; policies are followed covering the responsibilities of all parties involved in hosting group tour students; all homestay accommodation is police vetted, and is re-inspected every six months for students under 18 years of age, and annually for students aged 18 years and over; students under 18 years of age have individual counselling meetings with Student Services every three months, with reports provided to parents; support is provided to all students to maintain course and attendance requirements; all staff are familiar with the Code and are able to support students as required; all recruitment agents and consultants are familiar with and operate under the provisions of the Code; all international students, including group tour students, have valid medical and travel insurance; and compliance with the Code is internally and externally reviewed annually.

The designated person for pastoral care is the Marketing Manager, Shane Ball. The designated person for accommodation is the Campus Business Manager, Leang Ly. Overall responsibility for Code compliance is the Academic Registrar, Richard Smith. Further details about AIS services, facilities and policies, which cover the above areas, are contained in this Student Handbook. 3.4

Contact Details We need to know where you are living in Auckland while you undertake your studies. If you change your home address, telephone number or email address, you must fill out a Change of Personal Details Form at Student Services Administration. It is a requirement of your enrolment that your full contact details in Auckland, and for your family/next-of-kin in your home town, are always kept up-to-date in the case of any emergency. Students from China are required to register online with the education section of the Chinese Embassy when they arrive in New Zealand in order to receive their certificate when they complete their qualification. The registration system also allows students in New Zealand to share their contact details with the embassy in case of an emergency. Students should visit www.chinanz-education.org to register.

3.5

Emergency Contact Number: 021-616-282 A 24-hour, seven days per week emergency contact number is available to all students. This number is monitored continually by our own on-campus security service.

3.6

Equal Education Opportunity (EEdO) AIS is committed to providing equal education opportunities for all students regardless of gender, nationality, ethnicity, religious belief, political affiliation, marital status, age, physical disability or gender orientation. Support for students with disabilities or special needs is provided where possible, in line with the New Zealand Code of Practice for an Inclusive Tertiary Education Environment for Students with Impairments (Kia Orite - Achieving Equity). Students with disabilities or special needs must declare these at the time of application to ensure that these can be catered for.

3.7

Fees Protection Policy Student Fees Trust Account - All student fees and other costs are held in an independent trust account, the Jolly Duncan & Wells Trustees Ltd, AIS Student Trust Account. An independent chartered accountant operates this trust account and releases funds in the following manner: (i) Tuition Fees - 15% is released to AIS after the statutory withdrawal period after commencement of the programme and the remaining fees are released periodically in arrears on a pro rata basis in relation to the tuition delivered. A trust account drawdown schedule is signed by the student upon payment in confirmation. (ii) Accommodation/Living Costs - are released periodically in advance. Contact Details - If necessary, the Trustee can be contacted at: Jolly Duncan & Wells Ltd, 127 Main Highway, Ellerslie, Auckland (P.O. Box 11-053, Ellerslie, Auckland). Tel: (64-9) 579 7096; Fax (64-9) 525-1169; Attention: Murray Wells. Email: murraywells@jdw.co.nz

3.8

Forms The following forms for academic administration and student services are available from Student Services: -

Programme Change/Re-enrolment/Withdrawal Form (To Transfer/Re-enrol/Withdraw/Change Start Date/Postpone Start Date/Extend Studies/Shorten Studies/Take a Break/Suspend Studies) Course Selection Form Change of Course Form (to change courses within a semester after course selection has been approved) Tuition Fees Refund Request Form General Refund Request Form Application for Re-Mark, Re-count or Photocopy of Final Examination Request for Official Transcript and/or Qualification Certificate Request for Documentation Application for Student ID Card Application for Special Admission Application for Aegrotat/Impaired Performance Assessment Cross-Credit Application Form Recognition of Prior Learning Application Form Academic Scholarship Application Form Change of Personal Details Form Student Clearance Form

3.9

ID Cards Your student ID card must be carried with you on campus for security reasons, and you may be asked to show it at any time. You may apply for a new or renew an existing student ID card at Student Services - Administration. You will need your ID card to use many of the facilities and services at AIS, and to attend examinations, and it is also a valid Student ID card for movies, tourist attractions, public transport, etc. There is a $10.00 charge for replacement of ID cards. ID cards are valid for the full period of your current programme enrolment. Students must not lend their ID cards to others to assist them to access services for which they should have their own ID card.

3.10

Insurance Student medical and travel insurance is compulsory for all international students while in New Zealand. AIS recommends the â&#x20AC;&#x153;Student Maxâ&#x20AC;? policy from Southern Cross which includes cover for contents (possessions) while in New Zealand, in addition to medical and travel cover. We also offer the Uni-Care Travel and Medical Insurance policy. Please see Student Services for details, or refer to www.southerncross.co.nz or www.uni-care.org for full details of coverage of the policies. Note that premium refunds are not permitted after the first 10 working days of the coverage period. Students who change to a Post-Study Work Visa before their Student Visa expires can still claim up to the end of the coverage period paid for, and can extend their insurance cover with Southern Cross for the period of their PostStudy Work Visa. All international students are required by Immigration New Zealand to have appropriate medical/travel insurance cover for the full length of their Student Visa period as a condition of the Student Visa, and must confirm their insurance cover at the beginning of each semester. International students who do not provide evidence of medical/travel insurance will be invoiced for the required cover. Students who hold medical/travel insurance coverage can find their policy number and policy expiry date by logging into the e-learning system: https://ess.ais.ac.nz/elearning/login.aspx.

3.11

Late Enrolments, Transfers, Withdrawals and Refunds The instituteâ&#x20AC;&#x2122;s enrolment, withdrawal and refund policies are outlined in Section K of the Enrolment Application Form. Copies of all forms are available from reception or Student Services - Administration. Withdrawal and Refund from a Programme (i) For programmes under five weeks, 50% of the fees paid will be refunded if the student withdraws prior to or within the first two days of the programme commencement. After this, fees paid are non-refundable. (ii) For programmes of five weeks or more, but less than three months, 75% of the fees paid will be refunded if the student withdraws prior to or within the first five days of the programme commencement. After this, fees paid are non-refundable. (iii) (a) International Students: For programmes over three months, all payments exceeding 25% of the fees paid will be refunded if the student withdraws within the first 10 working days after the first day the student is required to be at AIS to commence the programme of studies enrolled in. After this, fees paid are non-refundable. International students withdrawing within one month prior to the start of the programme will be entitled to a refund less a deduction of 17.5% for costs incurred. International students withdrawing earlier than one month prior to the start of the programme will be entitled to a

refund less a deduction of NZ$500 or 10% of the fees paid, whichever is the lesser. (b) Domestic Students: For programmes over three months, all payments exceeding $500.00 or 10% of the fees paid, whichever is the lesser, will be refunded if the student withdraws prior to or within the first seven days after the first day the student is required to be at AIS to commence the programme of studies enrolled in. After this, fees paid are non-refundable. (iv) Any applications for withdrawal with refund must be made in writing on the appropriate Tuition Fees Refund Request form, and must state reasons in full. Written confirmation from the student’s parents, guardian or agent is required if the enrolment was made through them, and refunds will be transferred back to the source of payment. If the student is transferring to another institution, a copy of the new Student Visa must be provided with the application. (v) Written notice must be given for cancellation of dormitory (two weeks) or homestay (one week) accommodation arrangements. (vi) Full refunds will be given in the case of cancellation by AIS of a course/qualification before or during the course/qualification. (vii) Applications to change education provider require approval from Immigration New Zealand, and students must study in accordance with their Student Visa while awaiting a decision from Immigration New Zealand. (viii) Refund requests outside the above criteria should be submitted in writing to the Academic Registrar for special consideration. Withdrawal of a Student by AIS Students who have enrolled in a course but do not attend classes by the end of the second week of the course start date will be withdrawn from the course and may forfeit fees paid. Programme Changes A Programme Change/Re-enrolment/Withdrawal Form must be completed (available from the Student Services - Administration office). Programme changes by newly arrived international students are subject to approval by Immigration New Zealand. Late Enrolment in a Programme and/or Courses Students will not normally be accepted into degree-level programmes and courses after two weeks of teaching has elapsed. Late payment of fees owing after the first four weeks of semester incurs a $150.00 penalty. Transfers and Withdrawals from Courses Within a Programme For degree programmes, students may transfer their enrolment and fees from one course to another course within two weeks of the beginning of the course. A Change of Course form needs to be completed (available from reception). A late course change fee of $20.00 is payable if application is made after the first seven days of the beginning of the course. Course changes after the first two weeks of class are not permitted as students will have missed too much tuition to be able to catch up. After the first two weeks, students may withdraw from a course (without a refund) up to the end of the fifth week, and must complete a Course Change Form available from reception. In this case, a grade of ‘WD’ (Withdrawn) is recorded on the academic record. Students withdrawing after the fifth week will be recorded as ‘E’ (Failure to Complete). In special cases where recommended by the Study Skills Advisor, first year students who are struggling in an undergraduate course may be permitted to withdraw from the course up to the end of the fifth week of semester, with course

fees carried forward to the next semester. This concession is not available for students with outstanding fees or poor attendance, and is applied only once per course. A ‘CN’ grade is recorded against the course withdrawn from. If a student does not officially withdraw from an individual course or programme, but fails to complete, then this will be recorded as ‘E’ (Failure to Complete) on their academic record. Students are advised to complete the withdrawal formalities early to avoid having this on their academic record. Cross-Credits Funds are held in credit until completion of the programme, for reconciliation at the time of clearance. Personal Emergencies Students who have a personal emergency and need to break their studies or return home must seek approval to do so from their Academic Head of Programme, rather than just absenting themselves without seeking approval. In certain circumstances, we may be able to transfer an enrolment to the following semester. Change of Residency Status Fees are not adjusted if an international student’s immigration status changes to Permanent Resident during the enrolment period paid for. Expulsion and Suspension Fees are non-refundable in the case of expulsion or suspension of a student from AIS. 3.12

Medical Both AIS campuses are equipped with first-aid kits in the following locations: St Helens Campus

Reception, Sick Bay, Student Services - Marketing Office, Business Administration Office, Library, Security Office, Dormitory Office, and in room A120 in the Round Building.

Asquith Campus

Reception, Sick Bay, Asquith Café, and the Security Office (Gymnasium).

Please speak with your tutor/lecturer, or any other staff member, if you require first aid assistance. The closest medical clinic to AIS is the St Lukes Accident and Medical Clinic, situated at 52 St Lukes Road, next to the Westfield St Lukes Shopping Centre (phone 09-815 3111). The clinic is open from 8.00am to 8.00pm daily. Opening hours may differ on public holidays. Other services available include physiotherapy, x-rays, dentistry and a pharmacy. In the case of an emergency, dial the Ambulance Service on 111. An after-hours service is available from Auckland Hospital, Park Road, Grafton (telephone 379-7440). Please also see reception desks for a list of other local medical centres/general practices. International students are reminded that in order to claim medical expenses through international student insurance, receipts must be submitted for qualifying medical costs only (for instance, registered medical advice, treatment by a medical practitioner, and associated expenses such as prescription fees). The costs for medicines purchased over the counter without a doctor’s prescription are not covered.

3.13

Orientation You will be advised where to go for orientation, and when. At the orientation, a welcome will be made to all new students by the President, your Academic Head of Programme and other staff. The orientation programme will help you find your way around AIS and become aware of our policies and procedures, and also give you an opportunity to meet fellow students. Orientation for students studying in the English Language Centre (ELC) takes place each Monday morning. For all other programmes, there is a registration and orientation programme on the Friday prior to the start of teaching. Enrolment Procedures Before you start class, please ensure you have:  Completed the AIS Enrolment Application Form in full, with supporting academic records and a certified copy of your birth certificate or passport. MBA applications require additional information, including a Curriculum Vitae, list of current work duties, and two referee statements.  Advised any changes to your home address, telephone number or email address.  Submitted one passport photo for your Student ID Card and file.  Received an Offer of Place and either paid in full, or completed necessary fee payment arrangements.  Submitted your Student Allowances and/or Student Loans application forms to StudyLink (for eligible domestic students only).  Provided a copy of your Student Visa (from your passport) to your Student Services Officer (for international students only).  Submitted a Course Electronic Enrolment prior to semester commencement (excluding the English Language Centre).  Provided a copy of your Medical Insurance Certificate or a completed medical insurance application form.  Signed the AIS Trust Account Drawdown Payment Schedule.  Signed the AIS Statutory Information Statement.  Met any other conditions specified on your enrolment documents.  Completed the Student Intentions Form.

3.14

Payments Tuition and Resource fees must be paid in full prior to the start of your studies. Payments can be made between the hours of 8.30am and 4.30pm to the cashier’s office at the Accounts Department located on the ground floor of the St Helens Campus. Payments may be made by cash, EFTPOS, bank cheque, credit card (Visa and Mastercard), direct credit, or telegraphic transfer from overseas. International students will receive documents for a Student Visa covering the length of course paid for. For some countries (e.g. the Indian subcontinent), a minimum payment of one year’s tuition is required for the first enrolment period. Please note that a late payment fee of $150.00 is charged should course fees be unpaid after four weeks after the programme start. If payment is overdue, interest is charged at the rate of 2.5% per month from the overdue date until payment in full is received. Payments which are over two months overdue will be referred to a debt collection agency for collection. A surcharge of 40.35% of the debt including GST will be charged to the student by the agency. Other costs incurred in the collection of overdue fees will also be charged. Students who have outstanding fees may be refused entry to examinations or assessments, and may lose their right to access services and facilities. Students

with outstanding fees are not entitled to graduate or receive final grades, transcripts, certificates or references from the institute. Students who experience difficulty with fee payments must discuss their problem with either the Accounts Department or the Academic Registrar. New Zealand students making payment by student loan must provide confirmation of the student loan application prior to programme commencement, and must complete and return the loan contracts to StudyLink promptly to avoid penalty interest and other sanctions noted above. It is important to note that once you have completed the first week of the programme, you are liable for full payment of fees whether paid in full or not. 3.15

Staff Absence From time to time, your teachers may be away for reasons such as sickness or professional development. A relief tutor or replacement member of staff may be utilised in these cases. Please give any relief teacher your full support.

3.16

Student Clearance Form This form must be completed as part of your exit procedures at the end of each qualification in order for you to receive your academic transcript and certificate. Clearances from the library, Accounts Department and your Academic Head of Programme are required to confirm that all matters are up-to-date prior to actioning requests for academic transcripts, certificates or graduation. Forms are available from reception, and must be handed back to reception for final clearance. Students who have not completed clearance procedures are not entitled to graduate or receive transcripts, certificates or references from the institute.

3.17

Student Code of Conduct It is expected that student conduct will be based on the following principles: (i)

(ii)

Respect towards fellow students Students are expected to be courteous and respectful to their peers and make a conscious effort to contribute to the sense of â&#x20AC;&#x2DC;communityâ&#x20AC;&#x2122; at AIS. The AIS community aims to provide a supportive learning environment which is free from harassment or discrimination on the grounds of any of the following: - Ethnicity, race or nationality; - Gender; - Religious belief; - Political philosophy; - Marital status; - Disability; - Age; or - Sexual orientation. Respect towards staff of the institute Students are expected to be courteous and respectful to their lecturers and other staff of the institute, and recognise their authority to act on behalf of the institute in the implementation of this code in general, and in the performance of their responsibilities in particular.

(iii)

Respect towards the property of others Students may not unlawfully take the property of other students, staff or the institute; nor may they treat the property of others in such a manner as to damage it in any way. (iv) Integrity Students are expected to be honest in their statements to staff of the institute, in writing examinations, and in presenting assignments for assessment. Students may only use the computing facilities at the institute for the authorised purpose for which they are intended. To avoid any conflict of interest, students are not permitted to act as agents for other institutions. (v) Safety Students may not act in a manner which jeopardises the health or safety of any other person. (vi) Industry Students are expected to always try to give of their best effort, and work hard to achieve their academic goals. (vii) Institutional pride Students are considered as our brand ambassadors and should not act in a manner which may bring disrepute on the institute. 3.18

Student Discipline AIS policies provide rules relating to the conduct of students on campus (and other facilities used by the institute in the conduct of its operations) in order that the rights of all individuals to enjoy their time on campus and their opportunities to achieve their aspirations at AIS are preserved. Some serious offences, such as physical violence or assault, theft, drug violations, gambling, under-age drinking, violation of I.T. security systems and some driving offences, are the province of public law enforcement and the New Zealand judicial system. Additionally, such breaches of the law may give rise to disciplinary action by the institute and may also constitute sufficient grounds for revocation of a Student or Visitor Visa by Immigration New Zealand, resulting in expulsion from New Zealand. The institute reserves the right to test students for alcohol or substance use/abuse as required in order to inform relevant authorities and ensure a safe environment for students and staff. AIS staff are authorised to deal with minor breaches of discipline and may follow a sequential process of: verbal warning, written warning, with a copy placed on the studentâ&#x20AC;&#x2122;s file, and referral to the Student Disciplinary Committee. Demerit System AIS operates a demerit system whereby students can be awarded a minor demerit or a major demerit depending on the severity of the misbehaviour. Three minor demerit points are equal to one major demerit point. Demerit points are cumulative and students may face expulsion from their studies if they reach the level of accumulating three major demerit points. Demerit points are awarded for breaches of conduct in both personal and academic behaviour. Illustrations of the types of offence and the penalty incurred follow: - Failure to return a library book after a reminder notice has been sent by the library (minor demerit point); - Cheating in an examination (one major demerit point); - Recruiting AIS students for other schools (two major demerit points); - Stealing or wilfully damaging AIS property (summary expulsion with no further warning).

Student Disciplinary Committee The Student Disciplinary Committee comprises: The Director of Research or nominee, an Academic Head of Programme and a Management Team member. The Student Disciplinary Committee has regard to â&#x20AC;&#x153;due processâ&#x20AC;? in its procedures relating to alleged breaches of institute rules and regulations and to alleged conduct prejudicial to the maintenance of a learning environment that is safe, secure and free from any form of harassment. A student who is required to appear before the Student Disciplinary Committee will be given adequate notice and may elect to have one or, with approval, more support persons (including a student representative) in attendance. The Committee will consider any supporting evidence and reach its findings in an impartial and equitable manner, and any disciplinary measures imposed shall be fair and reasonable having regard to the circumstances of the case, and in particular to the seriousness of the offence and whether or not it is a first offence. Disciplinary measures available to the committee include: - Expulsion from the institute; - Suspension from the institute; - Cancellation of enrolment in a programme or course; - Exclusion from examinations or assessment activities; - Suspension from attendance at classes; - Imposition of fines and orders to make payments by way of restitution and/or reparation; - Termination of I.T. access; - Written or verbal reprimand; - Written or verbal warning; - A recommendation to the Academic Board that a reduced grade be awarded; - A recommendation to the Academic Board that an awarded grade be cancelled; - Withholding a grade, transcript or certificate; - Direction to refrain from, or to undertake, specific actions. The institute recognises the rights of students to have an avenue for the redress of complaints and disputes relating to its regulations, rules, and general and academic policies, and to consider alleged violations of human rights and privacy as well as, on appeal, a review of a decision of the Student Disciplinary Committee. Review and Appeals Committee The Review and Appeals Committee comprises: The CEO or President, the Academic Registrar or nominee, and a member of the Management Team. The Review and Appeals Committee has the right to co-opt one further member who shall be, or has been, a qualified legal practitioner. A request for review or appeal must be made in writing and lodged with the Academic Registrar. An appeal against a decision of the Student Disciplinary Committee must be lodged within fourteen days of the notice of such decision. The Review and Appeals Committee may hear and determine a review or appeal and present its findings in such manner as it thinks fit and proper, having regard to the principles of natural justice. 3.19

Student Grievances Procedures The philosophy of AIS is to put the interests of students first and foremost. Accordingly, students must be assured that any grievances will be promptly and fairly addressed. There are several means by which students can express grievances.

The institute’s policy is focused on resolving grievances as quickly and equitably as possible, while respecting the rights of staff to a fair hearing whenever they are the subject of student complaints. In the first instance students will be encouraged to make grievances known directly and openly to the academic staff of the programme in which they are enrolled; through their tutor or lecturer, Academic Head of Programme, or through the Student Services Office. Staff will refer the matter to the person responsible, and/or the appropriate Academic Head of Programme for an academic issue, to an appointed Harassment Contact Person for all matters involving harassment, or the President or Marketing Manager for a non-academic issue. Staff receiving students’ grievances will endeavour to resolve the matters satisfactorily. This may involve explaining the situation, or taking some action to rectify an injustice or inadequate service. If a policy appears to be deficient, staff are able to bring this to the attention of the Academic Board via their representative. The means of redress for students are: (a)

You may discuss any problems with your tutors/lecturers and/or Student Services Officers at any time.

(b)

Written course evaluations and tutor evaluations completed during your studies. These are anonymous, and all feedback is reviewed by the Academic Head of Programme, and the Academic Board if necessary.

(c)

Through your student representatives on the Student/Management Forum (non-academic matters), and Student/Programme Forum (academic matters).

(d)

Through your Students’ Association.

(e)

By making a written comment in the suggestions boxes at St Helens and Asquith campus reception and the library (“Service Questionnaire” forms are available for this purpose), or via www.ais.ac.nz/contact-us/feedback/ on the AIS website.

(f)

By direct access by appointment with your Academic Head of Programme, the Marketing Manager or the President.

(g)

In writing to the President, Academic Registrar or your Academic Head of Programme.

(h)

If you are still not satisfied after dealing with the school authorities, the following external avenues are available: (i)

For International students: International Education Appeal Authority Private Bag 32001, Panama Street, Wellington 6146 Tel: 04 462 6660 Fax: 04 462 6686 Email: ieaa@justice.govt.nz Website: www.justice.govt.nz

3.20

(ii)

For English Language Centre students: English New Zealand PO Box 2577, Shortland Street, Auckland 1140

(iii)

For all students: New Zealand Qualifications Authority PO Box 160, Wellington 6140 Tel: 04 802 3000 Fax: 04 802 3401

Student Health and Counselling/Support Services Detailed below is a list of agencies that offer support and guidance for international students in New Zealand. These services are both free and confidential. A full guide can be found in the NZ Education section at www.minedu.govt.nz - search for “International Student Health Resource” to locate the page. Factsheets regarding a number of issues are also available for download from this page. General Issues: Auckland Migrant Resource Centre ............ www.arms-mrc.org.nz / Phone (09) 625 2440 Planning to Settle in New Zealand .............. www.nzready.immigration.govt.nz Road Safety................................................. www.nzta.govt.nz Water Safety................................................ www.watersafety.org.nz Adventure Tourism Safety ........................... www.adventuresmart.org.nz Health Issues: St Lukes Community Mental Health ............ Phone (09) 845 0940 / 615 New Centre (ADHB) North Road, Morningside Waitemata Asian Health Support Service ... Phone (09) 486 8314 Well Woman’s Nursing Service ................... Phone (09) 523 0263 Family Planning ........................................... www.familyplanning.org.nz / Phone 0800 611 116 Auckland Sexual Health .............................. www.ashs.org.nz Lifeline Aotearoa ......................................... www.lifeline.org.nz / 24-hour telephone counselling / Phone 0800 543 354 Face 2 Face ................................................ Phone (09) 909 8750 for appointment Chinese Lifeline ........................................... www.chineselifeline.org.nz / Phone 0800 888 880 Youthline ..................................................... Phone 0800 376 633 Problem Gambling (Asian family hotline) .... Phone 0800 862 342 Discrimination and Violence Issues: Human Rights Complaints........................... Phone (09) 309 0874 Auckland Sexual Abuse Health ................... Phone (09) 623 1700 Shakti Asian Women’s Safe House............. Phone (09) 820 3507 Child, Youth and Family Services ............... Phone 0508 326 459 Legal Issues: Youth Law ................................................... Phone (09) 309 6967 CAB Language Link (support, advice .......... www.cab.org.nz / and advocacy in 26 languages) Phone (09) 624 2550

3.21

Travel Card Any student whose course is three months full-time or longer is entitled to apply for the International Student Identity Card (ISIC) through STA Travel, to receive a range of student travel concessions. International Youth Travel Cards (IYTC) for

under 26-year-olds are also available. The cards are available for purchase online at www.statravel.co.nz. 3.22

Trips and Visits These are planned to give relevant and practical knowledge of the subject matter being studied and are an integral part of the course, as assignments will often be based on the activities. We ask that as representatives of AIS, when you are on visits or have guest speakers, your attire and behaviour are appropriate.

STUDENT SERVICES

4.1

AIS Student Council, Students’ Associations and Clubs The AIS Student Council represents student body interests in the development of cross-cultural, extracurricular activities, and enables students to have a voice in projects and issues of concern. The council comprises 14 elected representatives, including a five-member elected executive, as well as one representative from each of the Students’ Associations. Students interested in involvement in the student council may contact: President Secretary Treasurer Events Coordinator

Utsah Joshi Aashish Negi Qu Pu (Cliff) Shoba Sonukumar

utshahjoship@gmail.com aashishnegi91@gmail.com qupu1021@gmail.com shobs@thebluebanana.co.in

AIS students’ associations and clubs represent student groups. They are run by student committees who organise social functions and events for students. All students are welcome to participate. Contact details are: Chinese Students’ Association President Jiang Tianyu Vice-President Xueqian Chen

tidai1@163.com vintagesviola@gmail.com

MPI Students’ Association (Election of new committee members pending) 4.2

Alumni Association All students receive automatic membership of the AIS Alumni Association after completing their studies. Please ensure that we have your correct forwarding address so that we can keep in touch.

4.3

Enrolment Documents If you require certificates of enrolment, transcripts or documentation for any other purpose, e.g. remittance of funds, opening of a bank account, military service administration, travel visas, application for further study, etc., please see your Student Services Officer who will help with preparation of the appropriate Student Services forms.

4.4

Further Study The Student Services Officers and academic staff are able to help with your future study plans at AIS. Please see your Academic Head of Programme for any academic references required for further study.

4.5

Immigration - Student Visas International students must have a current Student Visa in order to study in New Zealand. It is your responsibility to keep your Student Visa current with regard to expiry dates and programme information. If you need to renew or change your Student Visa, please arrange your programme re-enrolment/change and payment at least four weeks before expiry of your visa. AIS is an online partner of Immigration New Zealand and Student Visa renewals are processed on-campus. Please see St Helens Campus reception for the online application form and list of required documents. You must fill out the application checklist and bring it to the Accounts Department for verification. The Accounts Department ensures that you are up-to-date with your fees. You must pay your online Student Visa Application fee of $150.00 (or $200.00 if within two weeks of visa expiry) at this time.

When you have collected your required documents, you may give the checklist, your receipt for the fee, your application, your passport and the required documents to the Online Visa Officer at reception for processing between the hours of 10.00am and 3.00pm. You must hold medical/travel insurance from the commencement of your enrolment until the expiry of your Student Visa. Passports can be collected from 1.00pm to 3.00pm only. If you also require a medical check or a police check, an interim visa, which is valid for six months, can be issued online. If you have provided an email address, Immigration New Zealand will inform you by emailing you. You then must supply the medical documents or police documents in the 15-day period given. Note: International students must pass at least 75% of their courses, and achieve over 95% attendance, before Immigration New Zealand will accept an online Student Visa Application for the renewal of a visa. Students not meeting either of these requirements will need to submit a manual application at a cost of $250.00 and provide a letter explaining their attendance and/or the reason for the failure, or their visa could be denied. In instances where a student’s attendance is between 90% and 95%, an online application can be made, but will also require a letter of explanation for consideration by Immigration New Zealand. This applies to all programmes. AIS can renew current Student Visas, and Student Visas from other providers can be changed to AIS subject to an assessment of the academic goals and career objectives of the applicant. We can issue one-year Post-Study Work Visas for AIS graduates of qualifying programmes, and in some instances we are able to change Visitor and Work Visas to Student Visas. Renewals of expired visas of any type and limited purpose visas, and variations for a change of programme upon arrival, cannot be processed through this service. Please see St Helens Campus reception for further advice. 4.6

Internship and Graduate Placement Services AIS internship and graduate placement services cater to MBA students and graduates of any AIS qualification at Level 7 or above and over one year in duration (e.g. a bachelor’s degree, graduate diploma, postgraduate diploma or master’s degree). (i)

MBA Internship Pathway MBA students wishing to gain New Zealand work experience while studying may select the MBA programme internship pathway with approval from the Academic Head of Business Administration Programmes. Students must be enrolled in module 4.798 “Internship” and have successfully completed all academic requirements. The internship placement fee of $920.00 (GST inclusive) is fully paid by AIS.

(ii)

Graduate Placement Service Graduates of AIS programmes at Level 7 or above who are seeking New Zealand work experience may apply for a graduate placement, which is an unpaid internship. Eligibility to work full-time in New Zealand and an IELTS level of 6.5 or above are required. AIS subsidises the placement fee of $920.00 (GST inclusive) by 50%, so graduates will pay only $460.00 for this service.

Please contact Melanie Martin at the Student Job Search Centre. She will verify your eligibility for an internship or graduate placement and help you with the preparation of your CV and a covering letter.

4.7

Student Job Search Centre Melanie Martin, Student Job Search Centre Supervisor/Industry Placement Officer (email studentjobsearchcentre@ais.ac.nz, phone 09-845 5606, extension 216), is available to assist all students with work experience during their study and preparing for job placement. Help can be provided with interview skills, CV preparation, work experience and job seeking. Please make an appointment to see Melanie well before the end of your programme. The Student Job Search Centre operates from room AG4 at the Asquith Campus and is open on Mondays, Wednesdays and Fridays from 9.00am to 1.00pm, and on Tuesdays and Thursdays from 8.30am to 2.30pm. Students are also encouraged to register with external online job vacancy sites such as Seek at www.seek.co.nz and Student Job Search (SJS) at www.sjs.co.nz. Contact SJS on 0800 757 562 for assistance. A $20.00 fee applies during the non-summer period - 1 March to 30 September.

4.8

Student Loans and Allowances - Domestic To receive information and application forms, contact StudyLink on: Freephone: Freefax: Websites:

0800 88 99 00, or 0800 88 33 88, or www.studylink.govt.nz www.studentloans.studylink.govt.nz

The StudyLink Contact Centre is open from 8.00am to 5.00pm Monday to Friday. Please see the Student Services Office for any assistance with completing applications. Student Loans applications can be checked by the Student Services Office prior to sending to StudyLink. Please ensure your applications are sent to StudyLink well before the start date of your programme, and loan contracts are signed and returned to StudyLink promptly. Payments of student allowances are only made from the date of approval if received after the programme start date. Use MyStudyLink to check the status of your application, or submit queries through the ‘Ask a Question’ service at www.studylink.govt.nz. You must complete and return to StudyLink the Statement of Satisfaction Progress forms sent to you, or allowance payments will stop automatically. AIS must advise StudyLink if a student has poor attendance or withdraws from study. There is a three-year stand-down before permanent residents can access a student loan or allowance. Students are required to pass at least half of their previous study and have good attendance to retain access to loans and allowances. The student allowance is not available for postgraduate study (Levels 8 and 9). 4.9

Student Services Fee The compulsory Student Services Fee (SSF) covers provision of a broad range of campus services to students. In consultation with students via the Student/Management Forum, the fee is allocated to the following services: -

Counselling services and pastoral care Employment information, careers information, advice and guidance Sports, recreation and cultural activities Students’ associations and clubs Financial support and advice

50% 25% 21% 2% 2%

The SSF in 2014 is charged at a rate of $250.00 per year, or $25.00 per month or part thereof. For enrolments under one year, it is calculated according to the programme start and finish dates. 4.10

Student Counselling Student Services Office staff are available if you need to talk to someone about any problems, whether relating to AIS or not. We have Student Services Officers for Chinese, Korean, Japanese, Indonesian, Indian, Polynesian, Russian, Spanish, New Zealand and all other students (please see Appendix ii). All officers in Student Services are able to assist with any nationality. We can also refer students to outside professional counselling assistance when required. A student counselling service by accredited counsellors from EAPWorks is also available. Onsite clinics are held on Thursdays from 12.00 noon to 1.00pm in room M325 at the St Helens Campus for any student needing extra support.

4.11

Study Skills Advisor Our Study Skills Advisor, Tamendi Pranish, assists all students to improve their academic performance, with a particular focus on students who need extra academic support. Assistance includes one-on-one consultations, a Study Buddy Programme, and regular workshops. Topics for workshops include exam preparation skills, academic writing and assignment skills, avoiding plagiarism, APA referencing, and report writing skills, and these are strongly recommended for all diploma and degree students. Tamendi can be located in room M313 at the St Helens Campus and can be contacted on email tamendip@ais.ac.nz or telephone 815 1717, extension 841.

4.12

Work Eligibility International students who are enrolled in eligible qualifications may work parttime up to 20 hours per week. Eligible qualifications are our diploma and degree programmes at Level 5 and above, and English language programmes over 24 weeks in duration once IELTS level 5.0 is achieved. International students enrolled in programmes of one-year and longer are also permitted to work fulltime during the summer holidays and other semester breaks. This does not mean that international students can reduce their workload to less than full-time study to accommodate work hours. A full-time study load is considered to be at least 40 hours per week. A student electing to work part-time for 20 hours per week must have the self-discipline to cope with working a total of 60 hours per week. A one-year Post-Study Work Visa (Open) is available to students who have graduated with a qualification at Level 6 or above (excluding the Postgraduate Certificate in Business Administration). Please see the Online Visa Office at the St Helens Campus for details. For a guide to working while studying in New Zealand as an international student, refer to www.nzstudywork.immigration.govt.nz.

ACADEMIC INFORMATION ADMINISTRATION

5.1

Academic Assistance Available Your teachers will be pleased to provide additional assistance with your course work. Your teachers will let you know the times they are available for individual appointments. From time to time, additional study groups and clinics may be held to provide assistance for class groups as required. Further assistance can be provided by Tamendi Pranish, our Study Skills Advisor, who is located in room M313 at the St Helens Campus. Appointments can be made with Tamendi by emailing to tamendip@ais.ac.nz, or phoning 8151717, extension 841.

5.2

Academic Board This is the highest academic authority of the institute, and meets every month. Its function is to oversee the academic operations of the institute, and it is responsible for approval, moderation and improvement of all academic programmes. All results and qualification completions are approved by the Academic Board prior to being made available to students. The Board comprises the President, Academic Registrar and all Academic Heads of Programme.

5.3

Academic Head of Programme The Academic Head of Programme is generally available and willing to see students for any comments or problems. However, to ensure you have quality time for a discussion, it is best to make an appointment. Ask at the reception counter for guidance on how to set a time to see your Academic Head of Programme.

5.4

Academic Progress Students who experience continual failure where there appears to be no good reason, may be classed as making “unsatisfactory academic progress” (USP) and denied re-enrolment on either a temporary or permanent basis. Reenrolment in a course which a student has previously failed more than twice requires special permission from the Academic Head of Programme.

5.5

Academic Statutes and Regulations The AIS Academic Statutes and Regulations provide detailed descriptions of academic rules and regulations applicable to each programme. Copies of the regulations for the programme you are enrolled in are available for view in the library and at reception desks.

5.6

Copyright Every person who uses a copy machine or the computer network at AIS must observe the limits required by the Copyright Act 1994, except as varied by the appropriate licensing body. Under the institute’s copyright license with Copyright Licensing New Zealand, up to 10% or a chapter from a book (whichever is greater) can be copied with acknowledgement. Further details are provided on notices located by each copy machine, and upon login to the network. Possession of material photocopied or downloaded in breach of copyright (for example, illegal copies of textbooks) will result in confiscation of the material or termination of I.T. access and one minor demerit point (see section 3.18 “Student Discipline”).

5.7

Graduation English Language Students Informal graduation ceremonies in class are held every Friday for English Language Centre students, when certificates are handed out. All English language students must complete a Clearance Form in order to receive their certificates. For those students who cannot attend the last day of English classes, certificates may be collected from Student Services - Administration on Wednesday morning, 9.30am to 12.00 noon, or Thursday afternoon, 1.00pm to 4.00pm. All Students A formal graduation ceremony will be held on Monday 21 September 2015. All students who have successfully completed a programme of study during the preceding 12-month period are eligible to attend and formally graduate at the ceremony. Appropriate academic dress is worn, comprising gowns, hoods and trenchers for degree graduates, gowns and sashes for postgraduate diploma/certificate, graduate diploma and diploma graduates, and gowns for all other graduates. An academic dress hireage fee is payable. Wearing of national dress is encouraged. Students wishing to formally graduate must complete a Clearance Form at the completion of their programme of study, and submit an “Application to Graduate”. The graduation application form will be available from July 2015 from Student Services - Administration and reception counters, and the AIS website (www.ais.ac.nz/for-students/graduation/). Please visit the website for further information on graduation, and take care to note the deadline for submitting your “Application to Graduate” form. Although we do endeavour to contact all students who are eligible to attend each year’s ceremony to remind them of the application deadline, we cannot be sure that the contact details we hold are still current. It is the responsibility of each student wishing to graduate in person, including those awaiting final results, to submit an application form before the deadline. It is important to understand that attending the graduation ceremony for which you are eligible is a once-only opportunity. You will not be able to attend a later ceremony. Please Note: Students will not be permitted to graduate if they have outstanding fees or fines. Check campus noticeboards and the AIS website for graduation deadlines and submit your “Application to Graduate” form in time to avoid a $50.00 late application fee. Special awards are presented at the formal graduation ceremony. These consist of ‘Top Scholar’ awards for students who have excelled academically, ‘Enterprise Awards’ for students who have shown particular merit or distinction in their studies at AIS, and sponsored awards for various categories.

5.8

Plagiarism Plagiarism is using other people’s ideas without acknowledgement. For example, taking some ideas from a book and not saying where you got them from (referencing). Within AIS, plagiarism is regarded as a form of cheating and will be penalised. All students should be aware that marks are only given for their own work and they must not copy from anyone else or allow anyone else to copy their work. The institute utilises plagiarism-detection software, and students should be aware that any work submitted may be checked electronically for plagiarism.

Students should make themselves aware of the different kinds of plagiarism described in the following table: Type of Plagiarism 1. No references

2. Incorrect referencing

3. Ghost writing 4. Copying

5. Recycling

Description  Paraphrasing not referenced.  Quotes not referenced.  Material translated from another language not referenced.  Quotes presented as if they have been paraphrased.  No quotation marks.  Not all quotes or ideas are referenced.  Another person writes part of or whole assignment.  Work copied in whole or in part from another student. This includes cases with or without the other student's knowledge.  A student whose work is copied, knowingly or unknowingly, in part or in full, will be deemed to be complicit in plagiarism.  Submitting the same assignment more than once, with or without alteration, for the same or another course.

Plagiarism offences will result in the student appearing before the Student Disciplinary Committee. A range of penalties may be imposed, including major and minor demerit points, zero mark, fail grade, requirement to retake a course (fees payable), with dismissal from further study at AIS as a possible outcome, especially in cases of repeated offending. 5.9

Referencing The referencing style used at AIS is the American Psychological Association (APA) style. In addition to information on referencing provided in class, additional information is available from the Library or at www.apastyle.org. The written form of English used in New Zealand is British-based, not Americanbased, so you should set your computer’s spelling and grammar check dictionary language to English (U.K.), or English (New Zealand).

5.10

Student Evaluations You will be given course and tutor evaluation forms to complete during your courses as part of our quality control procedures. Please comment honestly on these forms as any feedback you give will be evaluated systematically and given due consideration. Evaluation forms are confidential and considered by your Academic Head of Programme, with collated results reviewed by the Academic Board. You will also receive a Leaving Questionnaire for comment on facilities and services at the end of your programme.

5.11

Student/Management and Student/Programme Forum Meetings The Student/Management Forum comprises the Marketing Manager, President, CEO and student representatives from each programme. This forum meets once a semester and provides the opportunity for students to give feedback from their programme on non-academic matters, and for any complaints or comments to be discussed. Similarly, Student/Programme Forum meetings are also held by each programme once a semester for academic matters.

5.12

Te Reo Māori Students who wish to submit assignments or undertake examinations using Te Reo Māori should contact their Academic Head of Programme.

ATTENDANCE 5.13

Absences It is possible that during your programme you will require time off due to sickness. If you are ill, please phone reception or the Student Services Office prior to the start of class and leave a message for your tutor/lecturer. The same arrangement is required if you are going to be late to class for some reason. Sick leave of over two days is required to be supported by a medical certificate. Any applications for leave of absence must be submitted to your Academic Head of Programme for approval in advance. Absence from a test, final examination or delay in submitting an assignment must be supported by a medical certificate. Failing to provide a medical certificate means that the student cannot be considered for an aegrotat assessment or impaired performance (see section 5.18 “Aegrotat Assessment and Impaired Performance”).

5.14

Attendance It is your responsibility to ensure full attendance. You can check your attendance percentage from your e-learning account. Rolls are marked at all classes and tutorials as attendance is a general course requirement. We are required to monitor attendance of international students to ensure that Student Visa conditions are met for immigration purposes. Immigration New Zealand requires 100% attendance and good performance from all students, unless they provide valid documentary evidence to their lecturer or tutor to show why they were unable to be in class and/or have failed their courses. Valid reasons may include illness, a family member’s illness, an emergency, or a bereavement. For New Zealand students receiving student loans and/or allowances, full attendance is also a requirement of StudyLink. You will be sent a warning letter by the institute if your attendance is lapsing, and we reserve the right to contact your parents/guardian/agent to inform them of the situation. Attendance certificates are available on request at the end of a programme only. International students with continued poor attendance may have their Student Visa revoked. Domestic students with poor attendance may lose access to student loans and allowances. Students may check their attendance percentage by logging into the e-learning system: https://ess.ais.ac.nz/elearning/login.aspx.

5.15

Attitude and Motivation It is very important throughout your studies to demonstrate a good attitude to your classmates and to the environment generally. The effort you make in terms of attitude, presentation and academic achievement will contribute to your success in your further studies or in winning a position after you leave. The Academic Head of Programme and staff are often asked by potential employers or students to give verbal or written references or provide other assistance, and this will happily be done where you have made an effort and achieved well, and would in our opinion be of benefit to your future school or desired industry.

5.16

Breaks from Study It is expected that students will continue their studies each semester until they have successfully completed the qualification enrolled for. International students who are on a Student Visa are not permitted to take a break from their studies without prior permission and approval from the institute. Where a student believes there is a special or compassionate case, and they need to suspend their studies for a particular semester, they must seek approval to do so from their Academic Head of Programme, rather than just absenting themselves without seeking approval. In the case where a suspension of studies has been granted, AIS will inform Immigration New Zealand and provide the dates of the approved suspension period, and the expected date of return to studies. Students studying English as a Foreign Language in the English Language Centre must study for 12 weeks before they can request a break from studies. Please refer to the ELC Break Policy (see section 6.8). AIS does not support students changing from their Student Visa to a Visitorâ&#x20AC;&#x2122;s Visa without prior approval from the institution.

5.17

Punctuality It is extremely important, and considerate to teachers and your fellow students, to be in class on time - students who are 15 minutes, or more, late to a session are marked absent, and may be refused admission to the class until the next appropriate break. For degree-level classes, most lectures/tutorials start on the hour - please check your timetable. Classes finish or break after 50 minutes. Late students may be refused entry by lecturers/tutors.

EXAMINATIONS 5.18

Aegrotat Assessment and Impaired Performance Aegrotat Assessment A student who has been prevented by illness or injury from taking a final examination for a course may, on application and with the approval of the Academic Board, be granted an Aegrotat Pass if the following conditions are satisfied: (a) (b)

(c)

the candidate is enrolled as an internal student for the course of instruction in the course in question; the illness or injury was reported in writing on the required application form to the Academic Registrar no later than five working days after the date upon which the examination affected took place, or if more than one examination has been affected, then within five working days of the last of such examinations; as soon as practical after reporting the illness or injury, the candidate furnishes to the Academic Registrar a doctorâ&#x20AC;&#x2122;s medical certificate and an AIS Medical Certificate Form signed by a registered medical practitioner which: (i) states that the practitioner examined the candidate on a certain date, preferably on the actual day for which consideration is being requested for, or, if this is not possible, the day before or the day after; (ii) states that in the practitioner's opinion, illness or injury of the candidate at the actual time of the examination in question either prevented the candidate from taking the examination or was likely to have seriously impaired her/his performance;

(iii)

(d)

gives sufficient detail of the illness or injury to show clearly that the candidate was not responsible for her/his disability; (iv) is suitable for submission, in cases of doubt, to a medical referee. the lecturer in the course of the examination in question certifies that the candidate’s work therein during the course of instruction was well above the minimum pass standard (at least 55%), and that he/she is in their opinion clearly worthy to pass in that course, or alternatively that the Academic Board is satisfied upon considering the quality of the candidate's work during the course of instruction and of any work which he/she has completed in the current examinations (whether in the course in question or any other course or subject) that the candidate is clearly worthy to pass in the course in question.

A student who has approval for aegrotat assessment of a final examination and has achieved over 50% in internally-assessed work, but which is not deemed of sufficient standard for an aegrotat pass to be awarded, may be permitted to re-sit an alternative final examination. If the above conditions are all met, a grade of ‘AP’ is awarded. If an application for an aegrotat pass is declined, a grade of ‘E’ is awarded. There is no provision for aegrotat assessment within Business Administration programmes. Impaired Performance A candidate who considers that his/her performance in a final examination of a course has been seriously impaired by illness or injury may, on application and with the approval of the Academic Board, be granted an amended grade if conditions (a) to (d) in the Aegrotat Assessment section above are satisfied. 5.19

Communication with Examiners From the time of the examination until the posting of results, a candidate must not communicate with an examiner (i.e. lecturer) in regard to an examination, except through the Academic Head of Programme or the Academic Registrar. It is also inappropriate for a student to communicate with any academic staff member after applying for aegrotat assessment, impaired performance assessment, or a remark of an examination script.

5.20

Conceded Pass A conceded pass may be considered when a student has failed one course within the final semester of study in undergraduate degree and related Level 5 to 7 diploma programmes, or one module in the final stage of the taught component of the postgraduate diploma or MBA programme, which, if passed, would lead to the completion of a qualification or allow MBA students to proceed to their internship/field study/dissertation module. A conceded pass is not available in pre-MBA studies, and may not be transferred to any other qualification. The award of a conceded pass is made by the Academic Board on the recommendation of the Academic Head of Programme, and has regard to the student’s overall performance in the course and qualification.

5.21

Examination Instructions (i)

Conduct: Breaching the examination regulations by cheating or any other dishonest practices will not be tolerated. This includes: - Having notes in the examination room written on paper, on your hand or on any other part of your body, regardless of whether these are used or not; - Looking at another student’s work in the examination room; - Helping another student in the examination room; - Talking to another student in the examination room;

Having a cell phone or any other electronic device with you in the examination room (put it in your bag or give it to an examination supervisor before the start of the examination).

Breaching the regulations attracts severe penalties, including receiving a zero mark for your examination and suspension from AIS. It is not worth the risk. (ii)

Identification checks: Candidates must present their Student ID card at every examination. Candidates unable to produce this identification will be required to remain in the examination room until the end of the examination to enable an identification check to be made.

(iii)

Examination commencement: All examination sessions normally commence with reading time. Candidates may not commence writing their answers or making notes until the supervisor has announced they may do so. To avoid disruption, candidates will not be admitted later than 30 minutes from the commencement of the examination, and no candidate may leave the examination in the first hour or in the last 15 minutes.

(iv)

Articles in the examination room: Students should take as little as possible into the examination room. Identification and writing utensils usually are all that is required. A few sweets and water in a non-spill bottle (sport drink type) are the only refreshments permitted and any articles taken into the examination room may be inspected. All other items, bags and books must be left at the back/front of the room. Cell phones must be switched off and put in your bag or given to the examination supervisor.

(v)

Use of audible alarms, electronic calculators and dictionaries: Audible alarms must not be used on any device in the examination room. The use of cell phones is prohibited. They must be switched off or left at home. Electronic Calculators may only be used in examinations where explicit approval has been given. Calculators will be inspected in the examination room. Dictionaries - No electronic dictionaries are permitted. For examinations where printed English dictionaries are permitted, sets will be distributed by the supervisor.

5.22

Photocopy of Final Examination For a fee of $20.00, a photocopy of a final examination script, or a final assignment constituting not less than 50% of the total assessment, can be obtained. Applications must be made before the end of the first week of the following semester for graduate, undergraduate and foundation students, and within 30 days of the notification of results for students in postgraduate programmes. Students must obtain an application form from reception and pay the fee to the cashierâ&#x20AC;&#x2122;s office. The cashier will then pass the form back to Student Services - Administration for processing.

5.23

Re-counts/Re-marks Students have the right to appeal examination results. Applications must be made before the end of the first week of the following semester for undergraduate and graduate students, and within 30 days of the notification of results for students in the MBA and postgraduate diploma programmes. Students must obtain an application form from reception and pay the fee to the cashierâ&#x20AC;&#x2122;s office.

The cashier will then pass the form back to Student Services - Administration for processing. A re-count involves checking that the examination marks have been added correctly. The fee for this service is $20.00 and is refundable if a mistake has been made by AIS. A re-mark involves a comprehensive reassessment of the student's examination script, or a final assignment constituting not less than 50% of the total assessment, in terms of the original marking schedule. The fee for this service is $50.00 and is not refundable. Also note that if the reassessed mark is less, this second mark will replace the original mark in the student’s record. 5.24

Results Notification and Grades Notification of the release of final course results information is sent to all students via their AIS student email address. The final result comprises a grade only, and final examination and overall marks are not released. Note that results are withheld from students with outstanding fees and fines. These debts must be cleared before the information will be released. Academic transcripts are available upon request from St Helens Campus reception. A Request for Official Academic Transcript and/or Qualification Certificate form will need to be completed, and you will normally be able to collect your transcript on the following working day. The following is a guide to the conversion of percentages to alphabetic grades: Undergraduate, Graduate and Postgraduate Programmes: A+ A A

90 to 100 85 to 89 80 to 84

Excellent

B+ B B

75 to 79 70 to 74 65 to 69

Good

C+ C C

60 to 64 55 to 59 50 to 54

D+ D D D*

45 to 49 40 to 44 Fail 0 to 39 Failed to reach examination minimum (40%)

Pass

A grade of D* indicates that the student has a final overall mark of 50 or above, but has failed the final examination and has therefore failed the course or module. Pending Grades: Enr Enrolled SD See Head TBA To Be Advised

For the MBA Field Study Internship and Dissertation: ACCEPT Accepted NOT ACC Not accepted E Failure to Complete

Other Final Grades: AP Aegrotat Pass CC Cross-Credit CES Completed English Support CN To Complete Next Intake CP Conceded Pass E Failure to Complete NC Not Complete - Fail (prior to 2005) PI Personal Interest Course RPL Recognition of Prior Learning WD Withdrawn

For Unit Standard-based Courses: P1 Passed at first attempt P2 Passed at second attempt P3 Passed at third attempt F Failed Unit Standard E Failure to Complete

CREDITS 5.25

Credit for Prior Studies Students may apply for credit for courses which have been completed at other institutions. AIS has formal credit transfer agreements in place with a number of institutions, and for the New Zealand Diploma in Business qualification. Further information is available from Student Services. There is no provision for credits in graduate diploma programmes, or in pre-MBA studies. As the processing of credit for prior studies (cross-credits) may take some time, application should be made as early as possible after acceptance into the programme. Cross-credit application forms are available from reception and should be discussed with your Academic Head of Programme before submission. Students must supply detailed, authorised course outlines and results records, as well as information about the qualification and the awarding institution. There is an application fee of $50.00 per course for studies completed in New Zealand, and $250.00 per course for studies completed overseas. These fees are non-refundable, and must be paid before the application can be processed. There are no fees for courses included in approved articulation agreements with other providers, or for credit of courses from the New Zealand Diploma in Business or unit standards already achieved in New Zealand. Tuition fees paid for courses credited are held in credit until completion of the programme, for reconciliation upon clearance. Normally the number of cross-credits is subject to the following limitations: (i) (ii) (iii) (iv) (v) (vi)

Three courses at Level 5 diploma level, except for the DIT - four courses Six courses at Level 6 diploma level, except for the DIT - eight courses Nine courses at bachelor’s degree level, except for the BIT - 12 courses Two modules in the Postgraduate Certificate in Business Administration Four modules in the Postgraduate Diploma in Business Administration Eight modules in the MBA

For programmes at other institutions where the AIS Academic Board has formally approved the quality assurance systems, this limit may be increased to: (i) (ii) (iii) (iv) (v)

Four courses at Level 5 diploma level, except for the DIT - five courses Eight courses at Level 6 diploma level, except for the DIT - 10 courses 12 courses at bachelor’s degree level, except for the BIT - 14 courses Five modules in the Postgraduate Diploma in Business Administration 10 modules in the MBA

Students awarded cross-credits towards a higher qualification who subsequently transfer to a lower-level qualification (for instance, from a bachelor’s degree to a Level 6 diploma) will only be able to count the number of cross-credits allowed for the lower-level qualification. Note that these arrangements are for students being admitted to AIS for the first time. Existing AIS students seeking to study a course at another institution with the intention of seeking later cross-credit must seek the prior approval of their Academic Head of Programme. Failure to do so may result in the cross-credit application being rejected.

Cross-credit applications are forwarded to the Academic Board for consideration, and students are notified of the result by letter. 5.26

Recognition of Prior Learning Recognition of Prior Learning is recognition that skills and knowledge acquired outside a formal learning situation can provide credit into a programme when the outcomes of the course match the skill and knowledge level. Recognition of Prior Learning Application forms are available from reception and should be discussed with your Academic Head of Programme before submission. Evidence of skills and knowledge acquired must accompany the application.

DEGREE SPECIALISATIONS 5.27

Double Specialisations It is possible to graduate with a double specialisation in the Bachelor of International Business, Bachelor of Information Technology and Master of Business Administration degrees. Your enrolment must reflect the first specialisation that you are aiming to achieve. By paying fees to complete extra courses, normally in the latter stages of your programme, a second specialisation may be achieved, provided all the requirements for both specialisations are satisfied. Please discuss your interest in completing a double specialisation with your Academic Head of Programme as soon as you decide to aim for this goal.

RECOGNITION OF ACADEMIC EXCELLENCE 5.28

Undergraduate/Graduate Academic Scholarships A limited number of academic scholarships are available each semester for current AIS students in undergraduate diploma/degree programmes continuing at bachelor degree and diploma/graduate diploma level. Scholarships are awarded on the basis of excellence of all academic results over the prior two semesters in the AIS programme (minimum five courses), and take the form of a reduction in tuition fees for further study in the programme. Scholarships are presented each semester at a Recognition of Academic Excellence ceremony. There are two levels of academic scholarships: Excellence Scholarship: Merit Scholarship:

Valued at 15% of tuition fees for the next semester Valued at 10% of tuition fees for the next semester

The following grades must be achieved to be considered: Excellence Scholarship Merit Scholarship

6.5 GPA 5.5 GPA

Achievement of the required Grade Point Average (GPA) scores does not imply automatic entitlement to a scholarship. Other qualitative factors which may be taken into account include attendance, adherence to examination and institute regulations, and performance in individual courses. Applicants must be currently enrolled by the end of the first week of semester. Academic Scholarship Application Forms are available from reception, and must be submitted before the end of the first week of each semester.

Where fees are owing to StudyLink or AIS, payments will be applied directly to your account balance. In applying for a scholarship, you agree to participate in any promotional activities associated with the event. 5.29

Postgraduate Certificates of Academic Excellence Excellent performance by current AIS students in postgraduate programmes is recognised by the award of certificates and trophies. No application is necessary. The results for postgraduate students are reviewed each semester and a GPA is calculated for the first 10 modules achieved and the first 20 modules achieved. Where this calculation results in a GPA of 6.0 or above, a “Certificate of Academic Excellence in Postgraduate Studies” and a trophy are awarded. Where a student has already received an award for their first 10 modules and then achieves a GPA of 6.0 or above for 20 modules, a “Certificate of Sustained Academic Excellence in Postgraduate Studies” and a trophy are awarded.

5.30

Recognition of Academic Excellence Ceremony A Recognition of Academic Excellence ceremony is held each semester for the award of all undergraduate/graduate scholarships and postgraduate certificates of academic excellence.

ENGLISH LEVELS 5.31

AIS Test of English Proficiency (TEP) An AIS Test of English Proficiency is available for both current and future students who need to provide evidence of their English abilities in the absence of IELTS, TOEFL or Cambridge scores for entry to AIS tertiary programmes. The TEP is normally held three times a week, on Wednesdays, Thursdays and Fridays, at the St Helens Campus. Students can only take the TEP three times during any 12-week period. Further information on sitting the TEP is available on the AIS website, as well as a sample test. Those wishing to register for the TEP should contact St Helens Campus reception for further information. Applicants must provide a passport or AIS Student ID card when registering for the TEP. Preparation classes, as well as a TEP Preparation Book and CD for practice, are available for students. Please see the Supplementary Fees List at the end of this handbook for costs.

PROGRAMME START DATES 5.32

2014/2015 Programme Start Dates The official 2014/2015 semester start and finish dates for International Business, Tourism Management, Hospitality Management and Information Technology programmes are: Semester 3, 2014 15 September 2014 to 12 December 2014 New Students’ Orientation Day 12 September 2014 (Between Semester break

13 December 2014 to 1 February 2015)

Semester 1, 2015 2 February 2015 to 8 May 2015 New Studentsâ&#x20AC;&#x2122; Orientation Day 30 January 2015 (Between Semester break

9 May 2015 to 24 May 2015)

25 May 2015 to 28 August 2015 Semester 2, 2015 New Studentsâ&#x20AC;&#x2122; Orientation Day 22 May 2015 (Between Semester break

29 August 2015 to 13 September 2015)

Students are expected to be in Auckland ready to finalise course enrolment and orientation for the next semester by 12 September 2014, 30 January 2015 and 22 May 2015 respectively. MBA programme official intake start and finish dates are: Intake 2, 2013 Intake 3, 2013 Intake 1, 2014 Intake 2, 2014 Intake 3, 2014 Intake 4, 2014 Intake 5, 2014 Intake 6, 2014 Intake 1, 2015 Intake 2, 2015 Intake 3, 2015 Intake 4, 2015

18 May 2013 to 19 December 2014 7 September 2013 to 27 March 2015 8 February 2014 to 28 August 2015 29 March 2014 to 25 September 2015 31 May 2014 to 18 December 2015 19 July 2014 to 29 January 2016 13 September 2014 to 25 March 2016 1 November 2014 to 27 May 2016 31 January 2015 to 26 August 2016 28 March 2015 to 30 September 2016 23 May 2015 to 16 December 2016 18 July 2015 to 27 January 2017

Postgraduate Diploma in Business Administration official intake start and finish dates are: Intake 1, 2014 Intake 2, 2014 Intake 3, 2014 Intake 4, 2014 Intake 5, 2014 Intake 6, 2014 Intake 1, 2015 Intake 2, 2015 Intake 3, 2015 Intake 4, 2015

8 February 2014 to 6 February 2015 29 March 2014 to 27 March 2015 31 May 2014 to 29 May 2015 19 July 2014 to 17 July 2015 13 September 2014 to 11 September 2015 1 November 2014 to 30 October 2015 31 January 2015 to 29 January 2016 28 March 2015 to 24 March 2016 23 May 2015 to 20 May 2016 18 July 2015 to 17 July 2016

CertTESOL programme official intake start and finish dates are: Intake 2, 2014 Intake 1, 2015

15 September 2014 to 7 November 2014 16 February 2015 to 10 April 2015

PROGRAMME INFORMATION POSTGRADUATE PROGRAMMES

6.1

BUSINESS ADMINISTRATION Programmes offered include: ● Master of Business Administration (International Business); ● Master of Business Administration (Finance); ● Master of Business Administration (Marketing); ● Master of Business Administration (Operations and Logistics); ● Postgraduate Diploma in Business Administration; and the ● Postgraduate Certificate in Business Administration. Programme Information Master of Business Administration The Master of Business Administration (MBA) is an internationally recognised qualification that attracts postgraduate students from a broad range of disciplines, and provides the knowledge and skills necessary for success in global business. Four specialisations are offered: International Business, Finance, Marketing, Operations and Logistics. The MBA comprises 20 modules and a Dissertation, or 25 modules and an Internship, or 27 modules and a Field Study. The modules are completed over the first 12/15/16 months of study and are followed by the six-month Dissertation/three-month Internship/two-month Field Study respectively. The Dissertation comprises a substantive piece of research undertaken by the student and supervised by a member of academic staff. It is an individual project in which the student applies theory, research, and methodologies learned from coursework to a Dissertation involving a significant problem or process in the chosen specialisation. MBA students are required to confirm their specialisation, select their specialist modules and confirm their pathway (dissertation, internship or field study) within one month after commencement. The scheduling of specialist modules is subject to minimum student numbers. A student enrolled in full-time study should complete the requirements for the MBA degree within 18 months, and a student enrolled in part-time study should complete the requirements within three years, of the date of first enrolment. The maximum duration of study permitted is three years for full full-time students and six years for part-time students, unless extended by the Academic Board on the recommendation of the Academic Head of Business Administration Programmes. Postgraduate Diploma in Business Administration The Postgraduate Diploma in Business Administration comprises 20 MBA modules. Modules can be selected to reflect the applicant’s prior studies, relevant business experience, personal interests and/or requirements of the participant’s sponsoring organisation. Entry requirements for the Postgraduate Diploma in Business Administration are the same as for the MBA. Postgraduate Certificate in Business Administration The Postgraduate Certificate in Business Administration comprises 10 MBA modules and is normally offered as an exit qualification only.

6.2

GUIDELINES FOR POSTGRADUATE STUDENTS Students who do not complete their studies within the allotted timeframe may apply to the Academic Head of Business Administration Programmes for an extension. Students who have an extension of their studies approved are required to pay additional fees of $100.00 per calendar month for academic support and services and $25.00 per calendar month for the Student Services Fee. Students who do not have an extension of their studies approved within one calendar month of the final date of the time allotted shall have their programme enrolment cancelled and a grade of "E" (Failure to Complete) recorded for any module/field study/internship/dissertation in which they were enrolled at the time their enrolment lapsed. Students who apply and are subsequently readmitted to the programme shall pay all the fees, applicable at the time of their readmission, for studies required to complete their programme. International students who become residents during their studies may apply to the Academic Head of Programme to change their enrolment to part-time. Most modules are usually taught on Saturdays and Sundays (exceptions are possible, i.e. weekday classes), with each module having a minimum of 16 class contact hours plus self-directed study. The MBA Dissertation Pathway Students must pass a written report component (which constitutes 80% of the Dissertation) as well as a defence component (which constitutes 20% of the Dissertation). Students who pass both elements will have their reports rated as “ACCEPTED”. Failure to achieve more than 50% for both elements will render the report “NOT ACCEPTED” and the student will have to repeat the Dissertation. If the Dissertation has not been completed by the final due date, a grade of ‘E’ (Failure to Complete) will be awarded and re-enrolment will be required. While Dissertations are either “ACCEPTED” or “NOT ACCEPTED”, students are advised that the following bands will appear on their academic transcripts. Dissertations that are very well-written and which have gained a total of 75 marks or more will be cited in the transcript as having achieved a “Distinction”. Reports that gain marks between 60 and 74 will be deemed to have been worthy of a “Merit”. Dissertations that are marked between 50 and 59 will be “Accepted”.  75 60 to 74 50 to 59  49

Accepted with Distinction Accepted with Merit Accepted Not Accepted

Students must complete their defence within two months of submission of the Dissertation. A student who does not make his or her defence within this time frame will be deemed to have failed that round of defence. Students who fail their defence twice will need to seek permission from the Academic Board for a third attempt at the defence. This permission will be at the discretion of the Academic Board. A student who is not granted permission for a third defence, or who fails their third defence having been allowed to do so, will be deemed to have failed the Dissertation. Students who fail to pass their Dissertation will have to re-enrol for the Dissertation subject to payment of re-enrolment fees. Students are generally accorded six months to complete their Dissertation from the date of allocation of their respective supervisors. Students will have to complete their Dissertations

within the stipulated time period or face receiving a “Failure to Complete” result (E). Extensions will only be given in special circumstances and only when all necessary documentation (medical, proof of adequate progress in the project, etc.) has been provided. The granting of extensions is at the discretion of the Academic Head of Business Administration Programmes. Binding of the Dissertation The institution requires one professionally bound copy of the final dissertation (plus one CD copy for electronic checking). Dissertation results are not released until a bound copy is received. The recommended dissertation binder is The Bookbindery located at 52b Parau Street, Mt Roskill, Auckland (www.thebookbindery.co.nz). See the MBA Office or library for further details. The MBA Internship Pathway The aim of the internship pathway is to provide exposure to working in a business environment. It will enable students to gain valuable work experience and apply communication, analytical, decision-making and problem-solving skills to real life problems in an organisation, outside of the classroom. The internship module requires the student to spend a minimum of three months on an internship project, while at the same time maintaining full-time student status. The module consists of a written report (80%) and an oral presentation (20%). Students must communicate with an AIS-appointed internship supervisor on a regular basis, either by email or face-to-face meetings, during the course of the internship. Students are expected to interact with their sponsoring organisation’s supervising manager to address important issues related to the internship project. Each student will summarise their learnings by analysing the issues addressed during the internship, and prepare a report and oral presentation for the Academic Head of Programme, AIS internship supervisor and the organisation’s supervising manager to assess. The MBA Field Study Pathway The field study module requires the student to spend a minimum of two months on a project, while at the same time maintaining full-time student status. The module consists of a written report (80%) and an oral presentation (20%). Students are required to select a field study project in the area of their specialisation. A range of topics are available from the Business Administration Office. The project will introduce practical issues and key questions for a field study, and students must select appropriate methods to investigate and develop possible solutions. Students must engage in ongoing consultation with an AIS-appointed field study supervisor on a regular basis, either by email or face-to-face meetings, during the course of the project. Aegrotat and Impaired Performance Assessment There is no provision for aegrotat assessment within Business Administration programmes. A separate, equivalent assessment will be given to a student who, for good cause, is unable to undertake any assessment task. Where there are valid reasons, there is provision for impaired performance assessment. Further information on impaired performance is included in the Examinations section of this handbook.

Termination of Enrolment The enrolment of a student may be terminated under one or more of the following conditions: - failing any module twice, unless the Academic Board approves otherwise; - as a result of a decision of the Student Disciplinary Committee or the Review and Appeals Committee (established under the institute’s Student Discipline regulations); or - failure to pay fees prescribed by the institute. Award of the Degree The Master of Business Administration degree will be awarded to students who achieve passing grades in the required number of modules, complete the Dissertation/Internship/Field Study to the satisfaction of the Academic Head of Business Administration Programmes, comply with all institute regulations, pay the prescribed fee, and whose completion is approved by the Academic Board. For further detailed programme information, please consult the AIS prospectus and/or with the Academic Head of Business Administration Programmes. Module Enrolment and Rescheduling To register your enrolment in a module, you must complete a ‘Course Selection Form’. Once enrolled in a module, students are responsible for attendance at classes and examinations and meeting all assessment due dates. Without formal enrolment in a module, your name will not appear on the class roll and you will not be admitted to the class. Where circumstances will prevent you from attending a module, you may apply, with a valid reason, to reschedule it for a later time. In these instances, you will need to complete a ‘Change of Course Form’ at least seven days before the module is scheduled to run and submit it to the Student Services - Administration office. All applications are considered by the Academic Head of Business Administration Programmes, and will not be approved unless a valid reason has been provided. The first application to reschedule a module during an enrolment period is free-of-charge; thereafter a fee of $50.00 per application applies. Failure to attend a scheduled (or rescheduled) module will result in the award of an ‘E’ failing grade. If you wish to withdraw completely from a module, you must also complete a ‘Change of Course Form’ and submit it to the Student Services - Administration office prior to the date the module is scheduled to run. Examinations Students are required to attend examinations on the dates scheduled. In exceptional circumstances only (e.g. sickness), and at the discretion of the Academic Head of Business Administration Programmes, a student may be permitted to reschedule an examination. An examination rescheduling fee of $100.00 applies. An ‘Application for Rescheduling of Examination’ form must be completed and submitted to the MBA Office prior to the date of the examination, and documentary evidence (such as a doctor’s certificate) attached. Failure to attend an examination without a valid reason will result in the award of an ‘E’ failing grade. Students who attempt to attend an examination with a different class without permission will not be admitted to the examination room. Assignments All assignments must be uploaded to the e-learning drop box by 4.00pm on the due date. Assignments submitted after 4.00pm on the submission or extension date will be considered to be late and will be penalised 5% of the total available marks per day (or part of a day) for four days, and will receive a mark of zero after four days.

Assignment Extensions Assignment due dates are advised well in advance, and extension dates can only be obtained by submitting an ‘Assignment Extension Application’ form to the MBA Office prior to the due date. Extensions are considered by the Academic Head of Business Administration Programmes or the President, and will not be approved unless a valid reason (e.g. sickness) has been provided. Extensions cannot be obtained from lecturers or the administration staff in the MBA Office. Group Assignments All group participants are encouraged to evaluate the contribution of other group members using a ‘Group Assessment Evaluation’ form, and submit these with minutes of their face-to-face meetings to their lecturer.

UNDERGRADUATE AND GRADUATE PROGRAMMES 6.3

INTERNATIONAL BUSINESS Programmes offered include: ● Graduate Diploma in International Business; ● Bachelor of International Business; ● Bachelor of International Business (Marketing); ● Bachelor of International Business (Management); ● Bachelor of International Business (Accounting); ● Diploma in International Business (Level 6); and a ● Diploma in International Business (Level 5). Pre-MBA studies in the form of bridging programmes for entry to the MBA degree can also be selected from International Business courses. Pre-MBA students must seek advice and approval of their programme of study from the Academic Head of Business Administration Programmes or the Academic Head of International Business Programmes before selecting courses. Programme Information Diploma in International Business (Level 5) Every candidate’s programme of study for the Level 5 diploma shall comprise seven courses, including four compulsory courses. Diploma in International Business (Level 6) Every candidate’s programme of study for the Level 6 diploma shall comprise 14 courses (not more than eight courses at Level 5), include a minimum of ten International Business courses, and include eight compulsory courses. Bachelor of International Business Every candidate’s programme of study for the degree shall comprise 21 courses (not more than nine courses at Level 5 and not less than five courses at Level 7), include at least 15 International Business courses (including 10 compulsory courses and one elective course at Level 7). Students seeking the award of the Bachelor of International Business with a specialisation are required to pass a further six compulsory courses. Graduate Diploma in International Business Every candidate’s programme of study for the graduate diploma shall comprise seven courses at Levels 5 to 7, including three compulsory and four elective courses.

6.4

TOURISM MANAGEMENT Programmes offered include: ● Graduate Diploma in Tourism Management; ● Bachelor of Tourism Management; ● Diploma in Tourism Management (Level 6); and a ● Diploma in Tourism Management (Level 5). Programme Information Diploma in Tourism Management (Level 5) Every candidate’s programme of study for the Level 5 diploma shall comprise seven courses, and include 6 compulsory courses and one elective Tourism Management course. Diploma in Tourism Management (Level 6) Every candidate’s programme of study for the Level 6 diploma shall comprise 14 courses (not more than eight courses at Level 5), and include 10 compulsory courses. Bachelor of Tourism Management Every candidate’s programme of study for the degree shall comprise 21 courses (not more than nine courses at Level 5 and not less than five courses at Level 7), and include 11 compulsory courses and 10 elective courses (including three Tourism Management elective courses at Level 7). Graduate Diploma in Tourism Management Every candidate’s programme of study for the graduate diploma shall comprise seven courses at Levels 5 to 7, including three compulsory and four elective courses.

6.5

HOSPITALITY MANAGEMENT Programmes offered include: ● Bachelor of Hospitality Management; ● Diploma in Hospitality Operations Management (Level 6); and a ● Diploma in Hospitality Operations (Level 5). Programme Information Diploma in Hospitality Operations (Level 5) Every candidate’s programme of study for the Level 5 diploma shall comprise seven compulsory courses at Level 5. Diploma in Hospitality Operations Management (Level 6) Every candidate’s programme of study for the Level 6 diploma shall comprise 14 courses (not more than eight courses at Level 5), and include 12 compulsory courses. Bachelor of Hospitality Management Every candidate’s programme of study for the degree shall comprise 21 courses (not more than nine courses at Level 5 and not less than five courses at Level 7), and include 13 compulsory courses and eight elective courses (not more than two courses at Level 5, and no less than three courses at Level 7).

6.6

INFORMATION TECHNOLOGY Programmes offered include: ● Graduate Diploma in Information Technology; ● Bachelor of Information Technology (Software Development); ● Bachelor of Information Technology (Computer Networks); ● Bachelor of Information Technology (Information Systems); ● Diploma in Information Technology (Level 6); and a ● Diploma in Information Technology (Level 5). Information Technology Programmes are located at the Asquith Campus. The offering of specialisations in the Bachelor of Information Technology degree is subject to student demand. Programme Information Our Information Technology programmes provide students with the necessary knowledge and skills to be able to meet the needs of an increasingly computerbased business and industry sector. Students will be taught to master a range of computer skills which will enable employment or further education in the I.C.T. area. Diploma in Information Technology (Level 5) Every candidate’s programme of study for the Level 5 diploma shall comprise eight compulsory courses (six at Level 5 and two at Level 6). Diploma in Information Technology (Level 6) Every candidate’s programme of study for the Level 6 diploma shall comprise 16 courses, including 10 compulsory courses (six at Level 5 and four at Level 6), four courses from a specialist topic in Software Development, Computer Networks or Information Systems (three at Level 6 and one at Level 7), and two Information Technology elective courses. Bachelor of Information Technology Every candidate’s programme of study for the degree with a specialisation shall comprise 23 courses (not more than 10 courses at Level 5 and not less than five courses at Level 7), including 12 compulsory, six specialisation, and five elective Information Technology courses. Graduate Diploma in Information Technology Every candidate’s programme of study for the graduate diploma shall comprise eight courses from one of three specialist topics in Software Development, Computer Networks or Information Systems.

6.7

ARTS A Certificate in Teaching English to Speakers of Other Languages programme is offered, subject to student demand. Programme Information Certificate in Teaching English to Speakers of Other Languages The CertTESOL is an eight-week programme comprising the following three courses: Stage I course 1.132 Basic Linguistic Concepts Stage II course 1.232 English Language Teaching Stage III course 1.332 English Language Teaching Practice

Our Arts degree and associated diploma programmes are not offered to new entrants in 2014/2015. 6.8

GUIDELINES FOR UNDERGRADUATE AND GRADUATE STUDENTS Course Work Final marks for all courses are generally made up of a combination of course work marks and final examination marks. A student must achieve a minimum of 40% in the final examination and an overall mark of 50% to get a pass grade. Course work requirements vary for different courses, so students are advised to check requirements carefully in the course outline and with the lecturer. Assignments All assignments must be uploaded to the e-learning drop box by 4.00pm on the due date. Assignments submitted after 4.00pm on the submission or extension date will be considered to be late and will be penalised 5% of the total available marks per day (or part of a day) for four days, and will receive a mark of zero after four days. To be fair to all students, the due dates for assignments are strictly adhered to. If a student requires an extension of time, it must be discussed with the lecturer PRIOR to the due date, otherwise the assignment will incur penalties. Students who miss assignment deadlines due to illness should provide their lecturer with documentary evidence, such as a medical certificate. Printed copies of assignments should be handed in to reception at the St Helens Campus or Asquith Campus, and students should include a completed and signed coversheet (available from reception) with each assignment. For security reasons, students are advised not to show their assignment to any other student. Late assignments Assignments submitted electronically after 4.00pm on the submission or extension date will be considered to be late. Late assignments will be penalised 5% of the total available marks per day (or part of a day) for four days, and will receive a mark of zero after four days. Problems with your studies If you are having problems with your studies which you are unable to discuss with your lecturer or Student Services Officer, then you should make an appointment with the Study Skills Advisor or the Academic Head of Programme. You should also inform the Academic Head of Programme about absences and provide documentary evidence, such as medical certificates, for classes or tests that are missed through illness. Note that tests cannot normally be retaken. Lecturers/Tutors Staff have office hours when they are available to help students. Please use this time if you experience any difficulties with your course content, or otherwise make an appointment with your lecturer/tutor. Staff are generally not available outside normal office hours. Texts Students are expected to read set texts and make their own lecture notes. All students are issued with the set textbook or e-book for each course they enrol in. This will not incur any extra charge above and beyond the normal course fees. If a student enrols in a course and receives a textbook, and is subsequently approved to formally withdraw from that course, they may be able to return the

textbook and enrol in a new course, for which they will also receive a textbook/ebook. Returning a textbook is only possible if it is still in ‘as new’ condition. If a book cannot be accepted back because of its condition, the student will have to pay a replacement fee of $110.00 (or $200.00 for Information Technology courses). If texts are not collected by the end of the third week of the semester, students will need to collect their texts directly from the supplier. Copyright Photocopying a whole textbook is against the law. If a student is found in possession of an illegally photocopied text, our staff are under instruction to confiscate the text and report it to the Academic Head of Programme. Students will receive a minor demerit point (refer to the section on Student Discipline) on their record and the photocopied text will be destroyed. Project Extensions Extensions for students undertaking Stage III projects require the approval of the Academic Head of Programme and may be given up to the end of the third week of the next semester. Any further extensions approved require payment of an academic support fee of $200.00 per month.

FOUNDATION AND SUPPORT PROGRAMMES 6.9

ENGLISH LANGUAGE CENTRE Programme Information General English General English classes are held at eight levels, from Beginner to Advanced. The ELC’s own New Zealand-focused textbooks provide the base for all levels, and are supplemented by a variety of additional contemporary resources. Students may start on any Monday of the school year, including test weeks. Skills English Skills English classes focus on specific language areas (conversation, reading, writing, listening, etc.), with students’ preferences given special attention. Students are assessed weekly. English for Academic Purposes I English for Academic Purposes I (EAP I) is a lead-in to the English for Academic Purposes II (EAP II) course. The 12-week EAP I course caters to students who have successfully completed Pre-Intermediate level (and above) English (IELTS 4.5 / TEP 30) who are needing to familiarise themselves with the most important areas of academic study. EAP I covers basic research skills, academic writing and presentation skills. Successful completion of the course guarantees entry to the 12-week EAP II course. English for Academic Purposes II The 12-week EAP II course is for students who have completed Intermediate level (and above) English (IELTS 5.0 / TEP 33), and who wish to prepare for tertiary study, or would simply like the challenge of an academic course. It aims to produce independent learners. Academic listening, writing and reading skills are practised and extended. There is also a strong focus on research and presentation skills. Students are continuously assessed, both formally and informally, which fosters sound study habits.

Academic Bridge Academic Bridge is a weekly module-based course available to Pre-Intermediate and above students. Topics range from sentence structure through to paragraph construction and academic essays. This course runs subject to demand. IELTS Preparation This 12-week course is for students who have achieved an Intermediate level of English language proficiency. Entry to the IELTS programme is at the discretion of the IELTS Coordinator. Class size is limited to a maximum of 15 students. To qualify for entry, a placement test is taken prior to commencement. The course is divided into two modules - General and Skills, with 25 hours of class time per week. During the General sessions (three hours), students will be trained in interpreting and answering IELTS question types. The Skills sessions (two hours) will be topic-based, covering topic areas most often found in IELTS examinations, especially health, social issues, technology, education and the environment. Course Commencement Times and Location English Language Centre courses are held at the St Helens Campus. Programme dates are printed on the AIS Student Calendar. Classes are currently run in one stream at the following times: 9.00am - 10.20am - General English (20 minute break period) 10.40am - 12.00 noon - General English (30 minute break period) 12.30pm - 2.10pm - Skills English Please note that class times are subject to change. Teaching Methods In keeping with international research and practices, AIS uses the communicative approach in all lessons. Initially, some students may find this immersion a little different to their earlier experiences, but within a short time the effectiveness of the approach will be appreciated. English Language Centre Orientation Students meet with the senior management and Student Services Officers for a welcome and introduction to the institute on their first Monday morning. Students are given the initial placement test, and then are interviewed individually by the Academic Head of Programme and staff of the English Language Centre. The Student Services Officers give the students an orientation tour of the campus, and explain how the institute operates. If it becomes apparent that students have not demonstrated their true ability, in either the placement test or the interview, the Academic Head of Programme may change their placement level in the first week. Policies The English Language Centre has a very dedicated, well-qualified and experienced staff. The Academic Head of Programme is responsible for staff appointments and ensures that the very best available staff are appointed to the institute.

Staff are entitled to curriculum development leave, as well as professional development leave. This means that from time-to-time, relieving tutors are appointed. Tutors inform their classes if they are going to be absent, and explain why. It is the instituteâ&#x20AC;&#x2122;s policy that staff deployment be determined and managed by the President and the Academic Head of Programme. Generally, staff are allocated to a class for at least 12 weeks, but should the need arise, staff may be requested to take a new class. It is the policy of the institute for classes in the English Language Centre not to exceed 15 students, and to average 13-14 students. Eating and drinking are not permitted in the classrooms. encouraged to talk in their native language in the classroom.

Students are not

Homework is set on a regular basis and may vary from written exercises to oral activities. Students are advised to spend some time on a daily basis working on areas of weakness or difficulty. The library has a range of self-study material for this purpose. Students may also purchase an AIS self-study booklet from the cashierâ&#x20AC;&#x2122;s office. Trips and visits are sometimes planned to coincide with the lessons being taught. Tutors always explain the reason(s) for the trip or visit, and provide the students with a variety of follow-up activities. Appointments The Academic Head of Programme is generally available for student interviews from 1.00pm to 1.30pm, and after school from 3.30pm to 4.30pm - an appointment should be made in advance. Testing and Promotions Students in the General English classes are tested every six weeks. Each test takes 60 to 180 minutes. The assessments cover reading, writing, speaking, listening, vocabulary and grammar. Students can prepare for these tests by reviewing the language items they have been taught. If test results and classroom performance are satisfactory, students may be promoted to the next level. Sometimes students progress very quickly, and may be able to be promoted to the next level before the six-weekly test. Such a promotion is based solely on the recommendation of the Academic Head of Programme. Attendance Requirements To qualify for, and receive, the certificate appropriate to the level attained, students must attend not less than 80% of their classes in any given week, and attend not less than 90% of their classes over their course of study. Students who do not attend classes - or arrive late - will not be given any special assistance to make up the tuition they have lost, unless they produce a medical certificate or contact the institute by telephone indicating their absence was due to illness or some other emergency. Out of consideration for other students, tutors may decline admission to students who arrive more than 15 minutes late for their class, and may mark the student absent. Immigration New Zealand requires 100% attendance by international students, unless a medical certificate is supplied. The institute is required to inform Immigration New Zealand about the attendance level of students with Student Visas. Students who are absent for more than four weeks will be treated as having withdrawn from their studies. Their names will then be removed from class rolls.

A Certificate of Attendance is given at the end of the course only - a fee of $20.00 applies. Break Policy Students studying in the English Language Centre can apply for a one-week "break" from their English studies at the end of each 12 weeks of study. There is no break allowed during the first 12 weeks of English studies. In practice, the ELC Break Policy allows for students studying for over 24 weeks to take either a one week "break" after the first 12 weeks, or take a two-week "break" after 24 weeks, and so on. To apply for a break, you will need to complete a â&#x20AC;&#x2DC;Programme Change/Reenrolment/Withdrawalâ&#x20AC;&#x2122; form. Special cases outside this policy will be considered on a case-by-case basis without precedent, and students will need to supply evidence to support their special case.

APPENDICES i)

OUR PROGRAMMES ENGLISH LANGUAGE CENTRE

   

English as a Foreign Language English for Academic Purposes I (EAP I) English for Academic Purposes II (EAP II) IELTS Preparation

FOUNDATION AND SUPPORT PROGRAMMES  Certificate in Foundation Studies (Level 3) *  National Certificate in Hospitality (Cafes) (Level 3) *  Secondary Tertiary Alignment Resource (STAR)

INFORMATION TECHNOLOGY PROGRAMMES    

Diploma in Information Technology (Level 5) Diploma in Information Technology (Level 6) Bachelor of Information Technology Graduate Diploma in Information Technology

TOURISM MANAGEMENT PROGRAMMES    

Diploma in Tourism Management (Level 5) Diploma in Tourism Management (Level 6) Bachelor of Tourism Management Graduate Diploma in Tourism Management

HOSPITALITY MANAGEMENT PROGRAMMES    

Diploma in Hospitality Operations (Level 5) Diploma in Hospitality Operations Management (Level 6) Bachelor of Hospitality Management Graduate Diploma in Hospitality Management **

ARTS PROGRAMMES     

Certificate in Teaching English to Speakers of Other Languages (CertTESOL) Diploma in Language and Culture (Level 5) * Diploma in Language and Culture (Level 6) * Diploma in Arts (TESOL) (Level 6) * Bachelor of Arts *

INTERNATIONAL BUSINESS PROGRAMMES    

Diploma in International Business (Level 5) Diploma in International Business (Level 6) Bachelor of International Business Graduate Diploma in International Business

BUSINESS ADMINISTRATION PROGRAMMES  Postgraduate Certificate in Business Administration  Postgraduate Diploma in Business Administration  Master of Business Administration * Not offered in 2014/2015 ** Subject to NZQA approval

ii)

STAFF DIRECTORY

The names of staff you will come into contact with most often are: Senior Management: Chairman CEO President Academic Registrar

Mr Yin-Sheng Hsieh John Wood Dr Richard Goodall Richard Smith

Programme Administration Staff: Business Administration Programmes International Business Programmes Hospitality and Tourism Management Programmes Information Technology Programmes English Language Centre

Taruna Kashyap / Vijaya Joshi Christine Edwards Ngaire Leota Kar Wen Choe Hannah Liang

Accountant Cashier Study Skills Advisor Human Resources Manager Campus Business Manager / OSH Officer Library Manager Dormitory Manager Homestay Coordinator MÄ ori and Pacific Island Committee Chair / Treaty of Waitangi Officer Chief Information Officer I.T. Manager I.T. Helpdesk / Technical Support Network Administrator Cafeteria Operator (St Helens Campus) Student Services - Administration: Student Services Supervisor - Administration Student Services Officer - Administration Student Services Officer - Administration/Online Visa Officer Student Services Officer - Administration St Helens Campus Receptionist Asquith Campus Receptionist Student Services - Marketing: Marketing Manager Marketing Executive Student Job Search Centre Supervisor / Industry Placement Officer Student Services Officers: (China - Domestic) (China - International) (Korea) (Japan) (South East Asia and the Middle East) (Indian Sub-Continent) (Indian Sub-Continent) (Domestic and MPI) (Domestic and MPI) (Russia and CIS States)

Julia Li Galina Goryacheva Tamendi Pranish Karen Fray Leang Ly Rebecca Scott Phai Waenthongkham Teo Lorigan Dr Semisi Taumoepeau Altmaar Visser Robin Lan Wayne Stone Gopi Krishna Amanda Liu Ireneo Quintana Cathy Chen Lydia Chen Mark Needham Bonni Brown Ngaire Leota Shane Ball Ashley Brown Melanie Martin Cindy Dai Max Li Olivia Kim Mariko Kato Djaja Kusno Bharath ~ Kimberley Chang Sui Tinai Kasanita Holani Vladislav Gabov

Academic Programme Heads: Academic Head - Business Administration Academic Head - International Business Academic Head - Tourism Management Academic Head - Hospitality Management Academic Head - Information Technology Academic Head - English Language Centre and Arts

Dr Nevan Wright Dr Gerhard Peters Dr Semisi Taumoepeau Hamish Small Dr Mike Watts Terry Leotta

iii)

SUPPLEMENTARY FEES LIST (for domestic and international students) NZ$ (including GST)

STUDENT SERVICES - ADMINISTRATION: Sino-NZ Registration Fee ................... $250.00 Cross-Credit Application ..................... $50.00 per credit for domestic courses $250.00 per credit for international courses (There is no charge for courses included in approved articulation agreements with other providers, or for credit of NZDB courses or unit standards achieved) Recognition of Prior Learning Application .......................................... $300.00 per course $17.65 per credit for unit standard-based courses, plus additional expenses, e.g. travelling to a work site for observation Late Payment Fee............................... $150.00 (from four weeks after programme start) Late Course Change Fee ................... $20.00 (There is no charge if change of course made within seven days of commencement of course) Student ID Card Replacement ............ $10.00 Original Transcript Re-print ................. $20.00 Certificate Replacement ..................... $20.00 (only provided with genuine reason for replacement, i.e. original destroyed), plus an extra $20.00 for overseas despatch Certificate of Enrolment ...................... $20.00 ELC Certificate of Attendance ............ $20.00 (provided at end of course only) Graduation - Academic Dress Hire Fees .................................................... $78.00 - Degree graduands $58.00 - Graduate and Postgraduate graduands $50.00 - Level 5 and 6 Diploma Graduands $38.00 - Certificate graduands Casual Hire Fees for Hoods and Diploma Scarves ................................. Degree hood $20.00 hireage plus $70.00 bond Diploma scarf $10.00 hireage plus $50.00 bond Graduation - Late Application Fee ...... $50.00 Withdrawal Fee ................................... a) b)

Programmes under five weeks - 50% of fees paid within first two days of programme, thereafter non-refundable Programmes of five weeks to three months 25% of fees paid within first five days of programme, thereafter non-refundable

(i)

International Students: Programmes over three months - 25% of course fees within the first 10 working days of commencement of programme of studies (ii) Domestic Students: Programmes over three months - $500.00 or 10% of course fees (lesser of) up to the end of 7th day after commencement of programme of studies

On-line Student Visa Application ........ $150.00 Urgent On-Line Student Visa Application (less than two weeks prior to visa expiry date) ..................... $200.00 Manual Student Visa Application ........ $250.00 On-line Post-Study Work Visa ............ $310.00 Urgent Post-Study Work Visa (within two days prior to visa expiry date) ...... $340.00 Variation of Conditions ........................ $165.00 (credit card payments only direct to INZ) ACADEMIC: Re-count Application ........................... $20.00 per course, refundable if error by AIS Re-mark Application ........................... $50.00 per course Copy of Examination Script................. $20.00 Unit Standard Re-sits .......................... $25.00 for second (final) re-sit only - applies to some Hospitality courses Hospitality - Late Assignments/Projects ......................... $10.00 Hospitality - branded shirts ................. $30.00 NZQA Certificates ............................... $15.30 AIS Test of English Proficiency (TEP) .................................................. $35.00 for currently enrolled AIS students $60.00 for non-AIS students, including those taking the TEP at AIS Offices overseas TEP - Preparation Class ..................... TEP - Re-count Application ................ TEP - Re-mark Application ................. TEP Preparation Book and CD ...........

$10.00 per class $10.00 $15.00 $25.00

ELC Self-Study Booklet ...................... $8.00 2000 Wordlist Workbook (EAP I) ........ $15.00 per six weeks (includes access to online version)

Academic Vocabulary Texts (EAP II and IELTS) ............................. $15.00 per six weeks (includes access to online version) EAP I and EAP II Resource Fee ......... $20.00 per course (12 weeks) IELTS Resource Fee .......................... $20.00 per module (12 weeks) English Language Centre Texts (Master English) .................................. $20.00 per half module (six weeks) ($12.00 General English / $8.00 Skills English) Replacement Texts for Undergraduate Courses ..................... $110.00 per text (excluding I.T. courses) $200.00 per text for I.T. courses Undergraduate Stage III Project Extension Fee ..................................... $200.00 per month (academic support for extensions after the third week of the next semester) Course/Module Repeat Fee (for D, D+ and D* fails only) .......................... 50% of tuition fee (available once per course only) Full MBA / PGDBA Module Repeat Fee (includes Resource Fee) ............. Domestic $715.50 / International $1,049.50 MBA Dissertation Repeat Fee ............ Domestic $7,465.00 / International $10,510.00 MBA Internship Repeat Fee................ Domestic $3,887.50 / International $5,262.50 MBA Field Study Repeat Fee ............. Domestic $2,465.50 / International $3,163.50 MBA / PGDBA Module Rescheduling Fee ............................... $50.00 (for second and any subsequent modules rescheduled) MBA / PGDBA Examination Rescheduling Fee ............................... $100.00 MBA / PGDBA Programme Extension Fee ..................................... $100.00 per month (academic support) LIBRARY: Overdue Main Collection Items ........... 30 cents per item per day, or part thereof Overdue Restricted Loan Items .......... $2.00 per day Overdue Overnight Loan Items ........... $2.00 per item per day, or part thereof, except during examination periods when the fine shall be $5.00 per item per day, or part thereof overdue Overdue Desk Loan Items .................. 50 cents per each 15 minutes overdue Administration Fee for Lost or Damaged Items................................... The replacement cost of each item lost or damaged, plus an administrative fee of $15.00 per item

Recalled Items .................................... As advised in the Recall Notice Failure to Turn Off Cellphone ............. $10.00 per infringement ADMINISTRATION: Book Binding ....................................... $2.00 per book (includes covers, coil and binding) Laminating .......................................... A4 $1.00 per sheet A3 $2.00 per sheet Printing (Papercut) .............................. $5.00 for 50 pages $10.00 for 120 pages $15.00 for 170 pages $20.00 for 250 pages Wi-Fi Speed Line Internet Access ...... $5.00 per 1GB data block Faxes - sending .................................. $1.00 per page within New Zealand $2.50 per page overseas Smoking Fine - for smoking on campus grounds (other than in designated smoking areas) ................. $25.00 Smoking Fine - for smoking inside any campus building (including the dormitory) or AIS vehicle..................... $50.00 Alcohol Fine - for drinking alcohol on campus (unless permitted at an approved event) .................................. $50.00 Parking Fine (wheel unclamping)........ $25.00 Stop Payment Fee (for lost or stolen cheque) ................... $15.00 DORMITORY: Dormitory Cancellation Fee ................ $200.00 if cancelled within two weeks of expected check-in Lost Dormitory Room Key ................... $25.00 Lost Dormitory Security Tag ............... $25.00 Change of Room Fee.......................... $50.00 (at discretion of dormitory staff) Casual Room Rate.............................. $30.00 per day (for less than a weekâ&#x20AC;&#x2122;s stay) Key/Tag Deposit for Guests ................ $50.00 (refundable on return of key/tag) Leave of Absence Fee ........................ 100% of regular dormitory fee Left Luggage in Dormitory Storage Fee ...................................................... $2.00 per day

Mini Fridge Hireage Fee ..................... $4.00 per week paid in advance for either: 8-week period $32.00 (non-refundable/transferable) 12-week period $48.00 (non-refundable/transferable) Washing machine/dryer ...................... $2.00 each per load BBQ hireage ....................................... $10.00 HOMESTAY: Standard Arrangement Fee ................ $240.00 Caregiver Arrangement Fee ............... $260.00 Subsequent Placement Arrangement Fee ................................ $110.00 Homestay Cancellation Fee ................ 50% of arrangement fee if cancelled prior to expected arrival Homestay Accommodation Payment Service Fee ......................................... $10.00 per week Left Luggage Storage/Homestay Retainer Fee ....................................... $70.00 per week Daily transfer to school (drop-off and pick-up) ............................................... $40.00 per week

To North Western Motorway and Great North Rd

AIS CAMPUS LOCATION MAP

Car Park Tennis Court

SID

AV E

IE RR NO

TC E

Baldwin Ave Train Station

LD W

AS QU IT H

AV E

DO RE

K LU

AV E M

GR OV E

RO SS

L E AVE

AV E

LIN

RO N

ASQUITH CAMPUS

King’s Plant Barn

W OO

EA VE

Car Park

Campus Building

DA VE

Gatehouse

Campus Building

CHA L I N O

Chamberlain Park Golf Course

ST LUKES RD

ST HELENS CAMPUS

W AI

WE SL EY

AV E

RC H

To St Lukes Shopping Centre

AY B

EC K

To Mt Albert Shopping Centre

AV E

W NE

R RT H

ST HELENS CAMPUS Walkway Walkway

‘Waitangi Green’

Reception Visitor Parking

ay kw

Dormitory

Pond

Main Block

‘Scott Knoll’

Tennis Courts

rking on

W al

R1 11

01 R1 02 R1 03 R1

05 R1 06 R1

Dorm parking only Café

Pedestrian Access Only

Fountain

Staff Pa

Smoking area

Parking

Gazebo

ing

lkw Wa

R112 Computer Lab

Round Building

Petanque Court

Smoking area

ark ff P

Relocatable Village

Sta

R104 Computer Lab

NORTH

rm p on ark ly ing

‘Tasman Field’

Library Gatehouse Accom.

Staff Parking

Parking Parking

Main Block

Controlled Access only in Av enue

Toilets

‘Kupe Grove’

Matr

Teaching Staff - Offices A106 to A126

Par k

ing

Level 1 Reception, Student Services - Administration, Business Administration Office, Accounts Department, Cashier’s Office, Cafeteria Level 2 Classrooms M205 - M216 / Computer Lab M213 Level 3 Classrooms M305 - M325 / Computer Lab M312 Level 4 Classrooms M403 - M415 Round Building

Accom.

Guest house Accom.

in E

ntr anc e

Guest house

Ave nue

Parking

Lin wo od

Student Services Marketing

ASQUITH CAMPUS Ground Floor

Toilets

Mezzanine Floor

Main Entrance

AG39 Staff Kitchen

AG27

AG14 Classroom

AG25 AG26

AG24 AG23

AM20 Tutors’ Office

AG3 Computer Lab

AM21 Study Lab

AG4 Student Job Search Centre

AM5

AG7 Study Room Project Lab

AG7 Study Lab

AM7 Computer Lab

AM24 Computer Lab

Atrium

AM8 Network Lab

AM12 AM29 Lecture Theatre

AG11 Gymnasium

AM9 Project Lab AM10 Network Lab

AM11 Whanau/ Devotional Room

AG12

AG8 Lecture Theatre

AG18 Sports Hall

AM4

AM23 Classroom

AG17 Atrium AG19 Lecture Theatre

AM2 AM3 Classroom Classroom

AM13 Computer Lab

AG31

AG62 Boardroom

AG6 Hardware lab

Staff Toilets

AG41 Tutors’ Office

AG36

Parking

AG40

AG37

AG42

RTH

Parking

Administration/Recption

Sports Hall

AM14 Lecture Hall

e-Learning Platform, Course Electronic Enrolment, Student Email Account

https://ess.ais.ac.nz

Like us on Facebook

AUCKLAND INSTITUTE OF STUDIES Postal Address: PO Box 2995, Auckland 1140 St Helens Campus: 28a Linwood Avenue, Mt Albert, Auckland 1025 Tel: (09) 815 1717 Fax: (09) 815 1802 Asquith Campus: 120 Asquith Avenue, Mt Albert, Auckland 1025 Tel: (09) 845 5606 Fax: (09) 845 5609 Email: enquiry@ais.ac.nz

Internet: www.ais.ac.nz

24-Hour Emergency Contact Number: 021 616 282