RESIDENTIAL MEMBER SATISFACTION SURVEY

As discussed in the November issue of Alabama Living, the results from the recent member satisfaction survey will be broken down for you to understand.

Clarke-Washington EMC received a Cooperative Attitude and Performance Score (CAPS). CAPS was developed as an industry-specific benchmarking tool to help cooperatives gauge performance in service areas deemed most important by cooperative members. In future surveys, CWEMC’s CAPS can be trended and compared with other cooperatives nationwide.

Variables such as trustworthiness, being well-managed, and caring about members were weighted based on their respective importance to members. The co-op’s performance in these three areas, determined by questions within the satisfaction survey, is then weighted and combined to determine its score, known as CAPS.

Clarke-Washington EMC scored a CAPS of 87 and ranked highly on trustworthiness. At least 87% of members are somewhat or very satisfied in the performance areas measured.

5 Ways to Save During Winter

Winter weather typically means increased energy use at home. Keep your bills in check with these tips to save energy— and money!

Mind the thermostat. If you have a traditional heating and cooling system, set the thermostat to 68 degrees or lower. Consider a smart or programmable thermostat for additional savings. Get cozy. Add layers of clothing for additional warmth, and snuggle up under your favorite heavyweight blanket.

Don’t block the heat. If your air vents or heating elements (like radiators) are blocked by furniture or rugs, your home isn’t being adequately heated.

Take advantage of sunlight. Open window coverings during the day to let natural sunlight in to warm your home. Close them at night to block the chilly night air.

Block air leaks. Seal windows and exterior doors with caulk and weather stripping to improve indoor comfort and decrease the amount of energy used to heat your home.

My husband loved to build things out of wood. He built houses, churches and trains. I’m so proud. SUBMITTED by Nyoka Chandler, Guntersville.

I made this for my grandson. My first time building a rocking horse. SUBMITTED by Ray Bell, Newville.

I’ve been wood carving for about 30 years. SUBMITTED by Jerry Cochran, Summerdale.

Stephan H. Scott made this boat from a pine tree that fell on our property after a storm and named the boat after his grandmother. SUBMITTED by Marilyn Scott, Elberta.

One of my ancestors whittled this. All of it is one piece - no pieces of it are separate. SUBMITTED by Rhonda Mosley, Andalusia.

A friend of mine did this woodburning of my dog, Gypsy, from the included picture. SUBMITTED by Susie Burgess, Hartselle.

My Daddy made heart shaped jewelry boxes out of cedar for every female in his family. SUBMITTED by Joyce Pickett, Fitzpatrick.

| Deadline: February 28

Co-ops respond to devastating severe weather

Numerous strong to severe thunderstorms cut through central Alabama on Jan. 12, and several of those storms spawned significant tornadoes, according to the National Weather Service. An EF3 tornado that tracked from Autauga County into western Chambers County had a longtrack path of over 76 miles and was at least 1,500 yards wide; this tornado caused seven fatalities and 16 injuries.

This storm left more than 9,000 Central Alabama EC members without power, and the co-op needed to replace more than 300 poles. Several sister co-ops responded to help Central Alabama with the restoration of power: Dixie EC, Marshall-DeKalb EC, Tallapoosa River EC, Baldwin EMC, Clarke-Washington EMC, Cullman EC, Coosa Valley EC, Black Warrior EMC and Wiregrass EC sent a total of 85 men as well as trucks and materials to the affected areas in Central Alabama’s territory. They were in place by the morning of Jan. 13, and all were released by the evening of Jan. 15.

But several co-ops had their own damage to contend with. Black Warrior EMC, Pioneer EC, Southern Pine EC, Clarke-Washington EMC, Joe Wheeler EMC, South Alabama EC, Pea River EC and others saw large-scale outages from the band of storms that tore through Alabama.

Alabama’s co-ops always stand ready to help sister co-ops both in-state and across the Southeast after a devastating weather event.