Travel Bulletin 1st June 2012 by Alain Charles Publishing

TB0106 2012 Cover_TB Front Cover.qxd 30/05/2012 10:37 Page 1

June 1 2012 | ISSUE NO 1,781 | www.travelbulletin.co.uk

Indian Ocean Operators announce new tours, offers & incentives

this week sk책l the world over the president of Sk책l International Thailand is this month's voice of a Sk책lleague

brainstorm bulletin agents jump to the rescue to solve a call centre dilemma

west africa

a round-up of the latest news, hotel developments & deals

italy operator promotions plus the latest additions to programmes

S01 TB0106 Start_Layout 1 30/05/2012 12:31 Page 2

S01 TB0106 Start_Layout 1 30/05/2012 12:31 Page 3

newsbulletin

LIVING IT UP IN LUXOR...Discover Egypt took a group of agents to Luxor in Egypt recently. Pictured checking out the five-star family friendly Maritim Jolie Ville on Kings Island are, from the left: Mohamed Shakour and Mohamed Samie, Discover Egypt; Neil Farr, Bath Travel in Shanklin; Amena Hussen, Maritim Jolie Ville; Cristina Selci, Saturn Travel in High Wycombe; Slelley Tailamon and Sue Dupont, Bath Travel in Southampton; Cheryl Maling, Bath Travel in Verwood; Richard Smith, cruise.co.uk; Alice Romer, Bath Travel in Lymington; Shelley Majury, Bath Travel in Blandford; Amy Lovett, Bath Travel in Hythe; Sharon Dyer, Bath Travel in Bournemouth; Luke Simpson, Bath Travel in Totton; Melissa Robilliard, Bath Travel in Bournemouth; Hayley Sheppard, Bath Travel in Paignton; Lorraine Bainbridge, Ponders Travel in Cambridge; Katie Carrie, Bath Travel in Torquay; and Lucy Marinaro and Mohsen Elsayed, Discover Egypt.

This Week news 3

the latest industry announcements, trends & offers

Cover Pictures: Main - Indian Ocean, Hilton Maldives

Inset - G Adventures

skål the world over president of Skål International Thailand, Andrew Wood, is this month's voice of a Skålleague

agent bulletin Encounters Travel offers £20 High Street voucher incentive plus up to 15% commission with every booking

W-AITO-Go!

puzzle bulletin

event bulletin

brainstorm bulletin

14 16 19

the latest news & views from AITO Agents can you solve this week's Travagram puzzles? the news in pictures from the Slovenian Incoming Workshop (SIW) 2012 agents jump to the rescue to solve a call centre dilemma

west africa a round-up of the latest news, hotel developments & deals

italy new operator promotions plus the latest additions to programmes

indian ocean operators announce new tours, offers & incentives

www.travelbulletin.co.uk

Brits play it safe for the summer holiday NEARLY TWO-thirds (57%) of Brits would only try a new holiday destination if the location came recommended by a friend, according to a new study commissioned by Hilton HHonors, the loyalty programme for Hilton Worldwide’s ten brands. Hilton HHonors has partnered with travel expert Ben Fogle and will be motivating UK travellers to try new holiday experiences during The Great Getaway sale, which offers up to 40% off stays completed between now and September 30, at any of the participating hotels within the Hilton Worldwide portfolio. The study was conducted on travel trends to uncover British holiday habits and research revealed several notable results, including: ● Getaway and show off: while many aren’t quick to try somewhere new, more than 60% of respondents show off past holidays to friends and family to encourage others to experience the destination. ● Wish you were here: a quarter of Brits admit to texting and emailing people when on holiday to share their experience. ● Rain, rain, go away: more than half (61%) of the survey respondents are influenced by the weather when planning their next holiday. ● Take me away: more than 60% of Brits only feel like they are really “getting away from it all” when in a different environment. ● Tag me: almost three-quarters (71%) of 16-24 year-olds in the UK share all their holiday news via Facebook. Fogle said: “The research shows that most Brits need a complete change of scenery to feel that they are ‘getting away from it all’, so it’s really important for everyone to get out there and try new things. I always encourage people to experiment while on holiday by taking part in a new activity or even just trying a different cuisine. If a change is as good as a break, why not do both?” Agents looking to save their clients' money by booking through The Great Getaway have until July 23 to make a booking. For more information visit www.hhonors.com/getaway

Survey reveals baggage allowance & budgeting are top worries for Brits NEW RESEARCH from Asda Travel Money has found that many Brits resort to panic packing before going away as the worries over last minute preparations and making sure they’ve packed everything take over. Almost three quarters (73%) of people only start preparing and packing a few days before they set off, with one in ten (12%) leaving it until the day before. While people may leave packing until the last minute, it doesn’t stop them worrying about all those essential holiday preparations. Trying not to over pack causes the biggest panic with almost half of holidaymakers (46%) stating that staying within weight limits is their biggest fear especially with the exorbitant luggage charges from budget airlines and a fifth of people (18%) worry about buying their travel money in advance. For ● continues on next page

June 1 2012

S01 TB0106 Start_Layout 1 30/05/2012 12:31 Page 4

newsbulletin Tweets of the Week Who’s saying what on Twitter... @British_Airways Watch our pop-up orchestra surprise passengers with the Flower Duet at Heathrow Terminal 5 in our new video http://bit.ly/KNesFW @AceAndyHarmer Tickets are now available for the ACE Cruise Convention in Birmingham on Sep 20 www.cruiseexperts.org @VisitBritain Did you know that 8,000 inspirational people will carry the Olympic Flame as it journeys across the UK? #followthetorch @Activity_Travel Master the basics of sailing & wake boarding in the beautiful Rila National Park in Bulgaria http://tiny.cc/4tzsew http://pic.twitter.com/Z 1xKHlLY @DFDS_EngChannel See the exhibition of the splendid carriages of #Versailles in #Arras until 10 Nov. http://dld.bz/b2SfN @VisitDublin 2 night Dublin breaks for just €74.50 per person sharing! We've got the deals for you! Book your accommodation now http://bit.ly/HNWX6W @EurostarUK See some world-class art in beautiful Basel http://ow.ly/bbNaS

Save £70 on Irish Holiday Cottages with Irish Ferries A SUMMER holiday in Ireland for up to five people including ferry crossings now costs from £800 with Irish Ferries Holidays. The seven-night holiday can be taken any week between July 14 and August 18 at Moore Bay Holiday Homes, a few minutes’ away from a Blue Flag beach in County Clare, and represents a saving of £70 on the original brochure price. Each cottage sleeps up to five and within the grounds there’s a tennis court, crazy golf, football pitch and toddlers’ play area. Local activities include Kilkee Surf School, a water-sports centre, fishing trips and golf courses. The seaside resort of Kilkee, just a few minutes’ drive away, has an indoor aqua park and a selection of pubs and restaurants. Other holidays where the same deal applies include Seacliffe holiday cottages in County Waterford, where a week’s stay for a family of up to five now costs £839. And in County Cork, Sam Maguire’s Cottages just outside Clonakilty are now available for £844 for a family of up to six. Other discounted cottage holiday locations include Killarney, Tralee, Wexford, Druids Glen in County Wicklow and Sword just outside Dublin. All discounted holidays must be booked by June 16 and prices include selfcatering accommodation and ferry crossings from Dublin or Pembroke for a family car, two adults and up to four children. For details see www.irishferries.com/ holidays or call 0871-730 0400.

June 1 2012

● continued from previous page

parents, the task of packing for their families proves the most stressful with 59% of mums believing this causes them the biggest worry. For dads, their biggest worry is over spending, with a third (35%) stressing about budgeting for their trips. Parents also worry about what they’re leaving behind with 32% panicking about preparing the house before they jet off.

15% savings from Imaginative Traveller IMAGINATIVE TRAVELLER is offering up to 15% off all departures to Turkey until December 31. Examples include a ten-day Turkey Adventure from £400 per person, plus a local payment of €100; a 15-day Treasures of Turkey option from £1,035 per person, plus a local payment of €100; and a 15-day Turkish Odyssey which leads in at £625, plus a local payment of €150. For more information call 01728-885561.

A CYPRIOT AFFAIR...the Cyprus Tourism Organisation (CTO) and Association of Greek Cypriot Travel Agents (AGTA) recently hosted an evening presentation with dinner for travel agents at the Dorchester Hotel in London. The event gave agents the opportunity to learn more about the destination, including its main resorts and attractions. Pictured are, from the left: Lillian Panayi, CTO; Lindsay Bull, Langley Travel; Paris Kounoudis, Cyprus Spa Association; Stephanie Elkington, Sunvil Travel; and Yannis Efthymiou, AGTA.

MOVERS CONDOR FERRIES has appointed Tony Tabner as sales and business development manager. ● ANDREW MAGOWAN has been appointed managing director UK of SeaDream Yacht Club. ● THE SINGAPORE Tourism Board has appointed Lionel Yeo as chief executive. ● CAPTAIN ALI Hassan Sulaiman has been appointed acting chief officer of flight operations for Oman Air. ● ABERCROMBIE & Kent has appointed Frank Rejwan as managing director, specialist businesses. ● LISA ELMES-BOSSHARD, UK consultant to the St. Kitts Tourism Authority, has been elected to the Board of Directors of the Caribbean Tourism Organisation CTO (UK). ●

www.travelbulletin.co.uk

S02 TB0106 News 1_Layout 1 30/05/2012 12:33 Page 5

newsbulletin Join the Christmas ‘house party’ with Grand UK Holidays GRAND UK Holidays has unveiled a new range of seasonal celebration holidays for this coming winter. Called ‘Festive House Parties’, the five-day coach holidays offer the chance to get into the festive spirit and are featured in the operator's new 2012/13 festive/winter brochure. The breaks take place at a choice of nine hotels and start from £189 per person for five days’ half-board accommodation, travel and three excursions. The holidays depart on December 10 and 17. The brochure also features a new ‘Fete de Noue’ holiday in Jersey, where the islanders host a programme of festive activities and street entertainment. It departs on December 3 and costs £339 per person. Also new is a Warner Festive Celebration (five days, for £359 per person) at Warner Leisure Hotel’s Nidd Hall Hotel – said to be where Edward VIII first met Wallis Simpson. New Continental Christmas market holidays have also been added, including The Markets of Lorraine & Alsace, and Fairytale Markets and Hanseatic Treats. And the range of UK Christmas market holidays has also been revised, with a choice of eight destinations, from Bath to Yorkshire. For more information or to book call 01603-619933 or see www.grandukholidays.com

ACE increases social media presence

Mosaic Holidays launches dedicated agents' Website

ACE HAS launched two new social media tools designed to provide agents with the latest news and product information directly from cruise lines and travel trade partners. A series of live webinars are scheduled to take place this month and next including Cruise & Maritime, The River Cruise Line, Rocky Mountaineer and Crystal Cruises. Further dates will be announced soon. The association has also launched ACE TV which will feature interviews with the movers and shakers in the cruise industry. Every fortnight the programme will feature a new interview, with Giles Hawke from Complete Cruise Solution appearing early this month.

MOSAIC HOLIDAYS has launched a dedicated agents' Website to forge closer relationships with agents who want to work with the specialist Turkey, North Cyprus, Jordan, Egypt and Arabia operator. Responding to feedback received from recent research by the operator, agents can now register on the site to gain access to training opportunities, download posters, meet the team and read news and views. A regular column will featured, written by legal expert Alan Bowen of AGB Associates, the former head of legal services at ABTA for eight years. All agents registering through the site will be entitled to a £10 voucher for every booking made by June 30. For details visit www.mosaicholidays.co.uk /agents

www.travelbulletin.co.uk

WIN A FAM WIN FAM TRIP T RIP TO O HONG G KONG! KO ONG

Shoppi ng in Mong Kok

Dim Sum

La m m a Isl an d

B BE E IIN NW WITH ITH A C CHANCE HANCE T TO OW WIN IN AP PLACE L AC E O ON YEAR’S N THIS THI S Y E A R ’ S FAM FA M TRIP TO HONG T RIP T OH O N G KONG! KO N G ! W With ith 3 o options ptions o off eentr n t r y aavailable vailable win, ggiving i v i n g yyou ou 3 chances c h a n c e s tto ow i n , yyou ou ccould ou l d bee one b o n e of o f 9 lucky l u c k y agents ag e n t s jetting j e t t i n g off of f onn a 44-day o - d a y ttrip r i p iinn no ttime! ime!

11.. ENTER OUR O CHOPSTICKS CHALLEN CHALLENGE NGE BY VISITING WWW W..T TRA AV VELBULLETIN CO VELBULLETIN.CO O.UK UK WWW.TRAVELBULLETIN.CO.UK 2. BECOME EA KONG HONG K O ONG SPECIALIST WWW.SPECIALISTHK.COM WWW W..SP PECIALISTHK.COM KONG 3. MAKE A HONG K O ONG BOOKING FUNWAY! BOOKIN NG WITH FUNW WAY !

FOR MOR MORE RE DET DETAILS TA AILS VISIT USS A AT T

OR CALL C ALLL OUR EXPERIENC EXPERIENCED ED TRAVEL ADVISORS VISORS ON TRA V AD VEL 0 0844 557 3131

S02 TB0106 News 1_Layout 1 30/05/2012 12:33 Page 6

newsbulletin Kwandwe Private Game Reserve launches exclusive safaris for children SITUATED IN South Africa’s malaria-free Eastern Cape, Kwandwe Private Game Reserve has introduced a series of new activities to enhance the safari experience for younger guests to overcome the usual age restrictions imposed on game drives. These include treasure hunts; finger painting; complimentary childminding and a new family room policy. The Hooves & Stripes Wildlife Drives take children aged five and under out to spot non dangerous animals such as giraffe, zebra, wildebeest, tortoises and warthogs at a safe distance so they can learn about the bush and its residents. Prices start from approximately £340 per person, per night, based on two sharing on a full-board basis, including all drinks and safari activities. Children under six that are sharing with their parents stay free and children aged six-16 pay half price. For more information email reservations@kwandwe.co.za or see www.kwandwe.com

Newsbites ●

●

Hurtigruten launches Norway 2013 brochure HURTIGRUTEN HAS launched its 2013 Norway brochure featuring a programme of new charter departures and the introduction of a flexible pricing structure. The new publication replaces the preview brochure and includes a new five-day ‘Taste of the Arctic’ winter itinerary from Bergen to Tromsø and two new birdwatching excursions. Overall prices lead in at £756 per person for a fivenight ‘Voyage South’. A total of 52 charter packages are being offered for next year, 12 more than for 2012. The charters are available on two itineraries - the ‘Arctic Highlights

Voyage’ from Tromsø to Kirkenes and back and the ‘Classic Round Voyage’ from Bergen to Kirkenes and back. Eight new departure dates are available for the ‘Arctic Highlights’ itinerary, departing on selected dates from January to March and October to December from four regional airports in total including Belfast, which is new for this year and Edinburgh, previously only featured as a charter departure airport for the ‘Classic Round Voyage’. For more information call 020-8846 2666 or visit www.hurtigruten.co.uk/ agents

CYPRUS Cyplon Supreme Agents Club

Specialist in Tailor-Making Holidays matched by product knowledge & 40 years experience

email sales on how to join and what the beneﬁts are

Price Matching Will be Considered Book on line www.cyplon.co.uk or Email: sales@cyplon.co.uk To request brochure or booking call us on 020

8340 7612 June 1 2012

●

VIRGIN ATLANTIC has announced it will withdraw operations between London and Nairobi on September 23. Increasing costs and a challenging economic environment in both Kenya and Europe have, during the past five years, contributed to the decision to withdraw the service. PLANET HOLIDAYS and Weddings has moved its offices from New Barnet to Welwyn in Hertfordshire. For details call 0871-871 2234 or visit www.planet-holidays.co.uk JOHN LEWIS and Kuoni have announced a new partnership which will see the travel company open new travel concessions in four of the retailer’s shops in autumn. Locations include Oxford Street, Reading, Southampton and Cardiff. THE OPENING of Berlin's new airport has been put back from June until March next year, because its fire safety system is not ready. Berlin Brandenburg airport cost 2.5billion euros (£2billion) to build. WIZZ AIR has announced a new three times weekly route to Ljubljana in Slovenia from Luton which commences in October. Fares are available from £23.99 one-way, including taxes. For details see www.wizzair.com

Olympic answers Greece questions OLYMPIC HOLIDAYS has posted answers to frequently asked questions on its Website, in an effort to reassure agents and travellers that Greece is a good holiday choice this summer. The operator does not expect Greece to leave the Euro – at least not this summer – but says it is prepared for whatever happens. The company's commercial director, Photis Lambrianides, said: “The politicians’ failure to form a government has created further uncertainty, particularly about whether or not Greece will stay in the euro. “All arrangements with our main partners are in readiness, should this situation develop. For instance, our hotel and other ground contracts would be converted to drachmas. “Right now, Greece represents the best-ever value, with hoteliers bending over backwards to keep the tourism industry going, and the holiday pound worth up to 25% more in resort. “Even if Greece leaves the Euro, it will not happen overnight and there would be a transition period during which both currencies would be in circulation. Throughout the Greek islands, local hoteliers, barowners and everyone in the tourism industry would continue to do what they do so well: welcome holidaymakers with open arms.” The Greek FAQS are in the Travel Update section of the operator’s Website, and answers questions including: Should I wait until things quieten down?, What happens if the currency changes from euro to drachma? and Is local transport affected? For more information call 0844-576 2386 or see www.olympicholidays.com

www.travelbulletin.co.uk

S02 TB0106 News 1_Layout 1 30/05/2012 12:33 Page 7

newsbulletin AW rolls out inflight sales with TC IN-FLIGHT SALES of Attraction World products are now live with Thomas Cook Airlines in mainland Spain, Portugal and Turkey, with more destinations set to follow. The in-flight sales technology that ties in with the onboard retail systems took six months to pull together with Alpha Flight Group who manage the in-flight retail for Thomas Cook Airlines. It means that passengers on board certain flights can book tickets to key parks and attractions and take advantage of the benefits of prebooking. The operator sees this as another channel for capturing sales but is keen to remind agents that they have first access to the customers and the first chance to make the booking. The company's national sales manager, Nick Hughes, said: “Take Siam Park as an example – only 9% of ticket sales from the UK are pre-booked. This means 91% fly without pre-buying and this new development is simply a way of mopping up missed opportunities. There are so many benefits of buying tickets in advance - customers can enter the park using their smart phone, queue jump with their e-ticket which in peak season can save lots of valuable time and they can go any day they want whilst away so hugely flexible and there are no paper tickets to lose! I cannot encourage agents enough to do all they can to capture some of the market.” For more information visit www.attractionworld.com or call 0871-700 8888.

‘Yorkshire in the 1940s’ tour from GRJ GREAT RAIL Journeys is promoting a special interest tour called Yorkshire in the 1940’s. The tour captures the romance and nostalgia of Pickering and the North Yorkshire Moors Railway during its ‘1940’s weekend’ on October 11 and 12 when the town is transformed to the way it was then, complete with a military parade and historical scenarios and reenactments. Prices for the tour lead in at £358 per person including four nights' half-board accommodation, a guided walking tour of York, scenic rail journey on the North Yorkshire Moors Railway during the 1940’s weekend, a journey on the Keighley and Worth Railway, a visit to the Bronte Parsonage Museum and a tour manager throughout. For details call 01904-521980 or see www.greatrail.com

Shearings releases summer late deals SHEARINGS HOLIDAYS has released a Summer Late Deals brochure, promoting deals and special offers across Great Britain and Europe. A range of seaside holidays and escorted tours are included in the 32-page brochure, alongside river cruises, with savings of up to £550 per person.The company will be visiting a selection of agents and rewarding those that proactively display the new brochures with a chocolate hamper. Agents that display the company’s Summer Late Deals point of sale posters in their window will also have the chance of winning £200. Prices lead in at £179 for a UK break, £219 for a European holiday and £599 for a river cruise. For details call 01942-823449 or visit www.shearingsagent.com

S02 TB0106 News 1_Layout 1 30/05/2012 12:33 Page 8

newsbulletin SKÅL THE VER WORLD O Members of Skål - the International Association of Travel and Tourism Professionals - share their travel experiences and success stories from around the globe. This month, the voice of a Skålleague comes from ANDREW J. WOOD, president of Skål International Thailand I HAVE been a member of Skål International for 18-plus years and during all of that time I have found that the opportunities for networking and forming global friendships have been second to none. This includes my regular attendance at trade shows, both overseas and in Thailand, PATA events, Chamber of Commerce meetings and private industry functions. I have lived in Bangkok for 21 years, working at a senior level in the industry. Unlike in the movies, if i wanted a free drink I didn’t need to gatecrash a party. These legitimate invitations to official functions helped broaden my professional network in the early days. My membership in Skål International stands head and shoulders above the rest of my professional memberships. It has helped in my ability to aim higher than my peer group could ever do. As an example, when visiting Tokyo on business for the first time, I was met and welcomed by the publisher of Travel Journal magazine, Imai-san, on a Sunday. He drove me around for a personal tour of Tokyo and its sights, followed by dinner. The next day I was invited to join the Skål lunch of the Tokyo club and I was introduced to the presidents of JAL; ANA; JTB; KNT; etc. This would never have happened if I went to visit them on a sales call! I often refer to the affordable red carpet experience when I talk about my Skål International membership. For instance attendance at the Skål World Congress, which takes place in the fall of each year, is very affordable. Five nights' five-star accommodation, including all meals, drinks, a welcome party, gala dinner, events, tours etc. for approx US$1,000 all included! I heard quite recently that potential employers and placement companies advise candidates not to mention Skål International on their resumés. Why should they be embarrassed to belong to the world's oldest tourism association with 19,000 senior travel and tourism professionals? I would argue that Skål is just as relevant as it always was. Sure the industry has changed and will continue to do so. You only have to speak to travel agents and owners of travel magazines and you will get a nod of agreement. But are there better alternatives than what Skål offers? None that I know of. What would I consider the most important motive behind my Skål membership? Being able to travel anywhere in the world and have a friend to say hello, show you the ropes and make you feel you are welcome! SKÅL!

City Cruises reveals new brand for summer CITY CRUISES has unveiled its new brand, look and feel, which is being rolled out across the fleet, piers and on its new Website. The first main manifestation of this is on the re-liveried Millennium of London sightseeing boat, which was launched with an inaugural of the Champagne Sundowner last month. The rebrand also sees changes from ticket offices to staff uniforms and the company has also invested in a tailor-made booking system to meet the needs of both trade partners and the general public. As an example of new additions, the Sundowner Cruise offers guests a glass of Champagne with a

cruise down the Thames and includes canapés. Departures are from Westminster Pier on Thursday to Saturday at 18:00 and guests are taken on a round trip of the river taking in many of the city’s famous sights, including Tower Bridge, Houses of Parliament and the Tower of London. The two-hour cruise costs £20 per person. Later this year the company will take delivery of the largest passenger vessel to operate on the Thames, which will take the total investment in vessels, plant and people to £15million over the past 17 years. For more information or to book visit www.citycruises.com or call 020-774 00 400.

www.travelbulletin.co.uk

WEBSCLUSIVES ●

Win a kindle courtesy of AMResorts competition on www.travelbulletin.co.uk. All you have to do is enter 3 questions on AMResorts brands (Zoetry Wellness & Spa Resorts, Secrets Resorts & Spas, Dreams Resorts & Spas, Now Resorts & Spas).

●

Win a place on a fam trip to Hong Kong courtesy of Funway, BA and the Hong Kong Tourism Board. For details on how to enter, visit www.travelbulletin.co.uk/competitions.

All this and more at:

www.travelbulletin.co.uk The home of the web savvy travel agent

June 1 2012

www.travelbulletin.co.uk

S03 TB0106 News 2_Layout 1 30/05/2012 12:41 Page 9

agentbulletin Booking incentives ●

TRANSUN HAS unveiled a new Thailand programme and is offering a range of tailor-made itineraries. To mark the new launch, the operator is giving agents a £20 Love2Shop Voucher for every booking made by July 31. To redeem, quote ‘Travel Bulletin’ at the time of booking. For details call 01865-265200.

●

AMRESORTS HAS launched a new Championships incentive which is valid for new bookings of a minimum seven nights made at selected resorts by June 30 on all future bookings for this year and next. Prizes are based on a tiered system and range from a goodie bag to a home cleaner for a year and a 12-month gym membership. Participating properties include Zoëtry Wellness & Spa Resorts and Secrets, Dreams or Now Resorts & Spas. Agents should log their bookings at www.amragents.com by July 6 at the latest. For details email sarah@carahotelmarketing.com

●

ONE STOP Touring Shop has launched a new agent training and incentive programme. Following registration, agents can collect points for every eligible booking logged with Trafalgar, Insight Vacations and Contiki Holidays plus every training module completed. Points earned can be

redeemed against a range of prizes including 40” HD televisions, designer handbags and iPads online at www.onestoptouringshop.co.uk/rewards. To enroll visit www.onestoptraining.traveluni.com. Agents also have the chance to qualify as a One Stop Touring Shop Gold Agent. These agents will receive frequent visits and calls from their dedicated sales manager, priority invitations to brochure launches and events, exclusive invitations to one of the regional annual dinners, co-funded marketing support, special brochure distribution with no time or quantity limit for reordering and Gold agent certificates to display in store. For details call 020-7468 4335 or visit www.onestoptouringshop.co.uk ●

ENCOUNTERS TRAVEL is giving agents the chance to earn a £20 High Street voucher plus up to 15% commission with every booking confirmed until June 30. The company offers small group, fully escorted tours to a range of destinations including Egypt, Morocco, Sudan, Jordan, Israel, Turkey, Russia, India, Nepal, Thailand, Tanzania, Peru and Bolivia, with itineraries ranging from six to 21 days. For details see www.encounterstravel.com or call 0800-088 6002.

Fancy a fam? FUNWAY HOLIDAYS is planning a series of fam trips following a significant investment into the number of fam spaces and opportunities for agents to see its product. The first set of fam trips details have been released, including Las Vegas in October (the operator in partnership with Virgin Atlantic are offering agents the chance to win one of 20 places on this four-night fam), the Caribbean (date to be confirmed) and Hong Kong in November/December. For details call 0844-557 0626 or visit www.funway4agents.co.uk

www.travelbulletin.co.uk

Did you know...in the rare event of unruly passengers, Hong Kong Airlines' cabin crew are all fully Wing Chun martial arts trained, since the initiative was launched in March last year. The Wing Chun training is compulsory for all cabin crew members and aims to promote inner balance and core strength, needed for the rigors of the job, as well as enabling the crew to deal with any potential challenges. June 1 2012

S03 TB0106 News 2_Layout 1 30/05/2012 12:41 Page 10

opinionbulletin

W-AITO-Go! by OLIVER BROAD

Why working together as a team makes surviving the difficult times easier to tackle S PART of the AITO All Stars incentive scheme, a small group of the top performing AITO Agents have recently been treated to a very special fam trip in conjunction with ITC Classics and Complete Caribbean. It was a particularly exciting trip as not only did we get to see a range of properties in Barbados, but we also flew out to Mustique and stayed for two nights at the Cotton House. As soon as we touched down on this beautiful, exclusive island, we could all tell there was something special about it. The island was made famous by its royal resident, Princess Margaret, and it’s easy to see why she fell in love with it. Today, the landscape is adorned with private villas owned by the rich and famous. Dramatic coastlines, friendly locals, privacy difficult to find in today’s modern world and a climate many islands would be jealous of, mean that Mustique truly does seem to have it all. The island was somewhere I could never imagine being able to afford to visit on my own holidays, so we all felt privileged to get an insight into this world so far removed from our own. It was also an invaluable opportunity to find out more about this high-end, luxury destination we are all lucky enough to sell. Staying in a place as opposed to just visiting for a few hours really does make a difference, as I am sure you will agree. The Mustique Company has strict rules in place with regards to building regulations and so you won’t find any built-up areas on the island, just high villas dotted around – including those belonging to stars such as Mick Jagger and Tommy Hilfiger. Transport is by car or, more commonly, Kawasaki ‘Mules’ – large golf buggies which provide a much more interesting ride. With no pollution it is easy to feel the affects of the sun on the island, and whilst it previously suffered problems with mosquitos, they are now no more prevalent here than on any of the neighbouring islands. While in Mustique, our group got together one evening to discuss industry issues that were affecting us all; these ranged from discounting and service fees to non-bonded agents. It was a reminder that taking yourself outside of the workplace can be of real value when it comes to standing back from your business and reviewing the current climate more objectively. Of course there were differing opinions on all subjects but the commonality was that we were all AITO Agents, and I for one was keen to ensure everyone present understood the importance of

June 1 2012

coming together and working on issues as a team to help us survive these difficult times. Indeed I look forward to debating the topics further at our conference in Madeira in a few weeks. Meanwhile, in Barbados we stayed at the Coral Reef, Colony Club and Cobblers Cove, and also visited Sandy Lane, Sandpiper, Crystal Cove, Tuckers Point, Jolly Beach and The House. Each with their own style and market it was good to see a range of properties for differing budgets. Having not visited Barbados since I was 14 I was pleasantly surprised, and I can completely see why so many clients choose to repeat visit. The welcome we received was warm and hospitable, and at no point during the stay did I feel unsafe. You certainly got the feeling that locals were pleased you had chosen their island to visit. It was great to be able to share the trip with a group who had done so well in the AITO All Stars incentive scheme. It gave us the opportunity to chat about AITO, and there were some great ideas suggested during the trip. To me, this is what AITO is all about. Whilst our agents are spread all across the UK, when we come together we share a lot of common ground. We are faced with the same concerns and have to tackle the same problems, so in the spirit of AITO we can pull together and work through them. I now look forward to exploring more of the Caribbean, if anyone’s offering?! AITO Specialist Travel Agents regularly runs FAM trips in association with AITO operator members. This year AITO Agents has also run a trip to Egypt with On the Go Tours, more details about which can be found on their blog: http://aitoagents.blogspot.com . For the latest AITO Agents news, follow us on Twitter: twitter/aitoagents. For details of becoming a member or to book onto their Madeira conference in June call 020 8744 9271.

To respond to any of Oliver’s views email jill.sayles@travelbulletin.co.uk

www.travelbulletin.co.uk

S03 TB0106 News 2_Layout 1 30/05/2012 12:41 Page 11

puzzlebulletin Travagrams

Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle

Can you solve the following anagrams to decipher the destination & tour operator?

Number: 067

Baths Cure

A➠

B➠ City located on the Dâmbovita River

C➠

Marvel Jar To

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, June 7th. Solution and new puzzle will appear next week. The winner for 18th May is Paul Semple, John Semple Travel Ltd in Glasgow. May 18 Solution: A=3 B=6 C=7 D=9

Crossword

This tour operator shares its name with this ex-prime minister

Where Am I?

Colourful range in New South Wales

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 067

Across 1. This line has three Queens in its fleet (6) 3. Part of the Accor chain (4) 7. Royal Yacht, now a tourist attraction in Scotland (9) 8. First name of newly appointed England manager (3) 9. Sea separating Australia and New Zealand (6) 12. Major tourist attraction overlooking 14 Across (3) 13. Antigua international airport code (3) 14. Gloriana will lead the royal pageant of over a thousand boats along this river (6) 18. Roman numeral (3) 19. Asian based hotel group (9) 20. First name of singer/songwriter and organiser of the Queen's concert (4) 21. Popular city break destination (6)

www.travelbulletin.co.uk

Down 1. Prince who recently presented a weather forecast on TV (7) 2. The kings of France were once crowned in this historic city (5) 4. Perhaps U2 could become as rich as this pop star with Facebook (4) 5. Carrier initially, operating from RSA (3) 6. Royal family member who carried the Olympic torch on horseback to Cheltenham racecourse (4) 7. Computer unit of memory, sounds like a quick snack (4) 10. National carrier of Lebanon (3) 11. Silver/grey line, sounds like a cause for celebration (7) 13. Continent (4) 15. Mr Laurie, no longer in the House (4) 16. New England state (5) 17. Henry VIII's last wife, Katherine (4) 19. Salzburg airport code (3)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 22 June 1 2012

S03 TB0106 News 2_Layout 1 30/05/2012 15:13 Page 12

eventbulletin THE 15TH Slovenian Incoming Workshop (SIW 2012) recently took place in Kranjska Gora in the North-West of Slovenia amidst the Julian Alps. Slovenian tourism providers met partners from around the world and here's a selection of pictures from the event...

me par ty in Mojstrana RADOVLJICA LADIES… at the welco Radovljica Tourist Board is Nataša Mikelj (back left) from the the Lambergh Chateau and Morana Polovič (back right) from traditional dress & Hotel Radovljica, with women in

ALPINE MINGLING… pi ctured at the Slovenian Alpine Museum , Mojstra na is Lili Ošterbenk Janša (middle) from Bled Tourist Board with Ann Louise Miles (left) from Global Tr avel Associates and Sandrine Lestringuez from Gullivers Travel Associates

SLOVENIAN NATIONAL AIRLIN E… pictured is Tomaz Tolar, area ma nager at Adria Airways 12

June 1 2012

FISHING OUT THE CONTACTS…Trevor and Valerie King from Kings Angling & Activity Holidays await their next appointment at the workshop

SIW 2012 HOSTS… getting set to welcome guests is Nina Peternel from the Kranjska Gora Tourist Board

SLOVENIAN CHAT… Vojko Bizjan from M Tours Bled (left) catches up with Tine Murn , head of UK & ROI communication, Slovenian Touris t Office www.travelbulletin.co.uk

S03 TB0106 News 2_Layout 1 30/05/2012 12:41 Page 13

brra ain insstto orrm mb bu b ulllle ettin in THIS WEEK, Ian Bates from Worldchoice Travel in Shrewsbury, Shropshire, asked for your feedback on the following...

One of the bug-bears in our office is that when we call certain operators we are often connected to a call centre abroad. The other day my colleague had to speak to three different people at the call centre before someone could understand what she was saying! I think if you are going to employ people in call centres they really need to know how to speak English to a high level. Do other agents feel the same and do they have any tips on how to deal with being understood? Here's what some of you thought... STRANGELY ENOUGH I had an email on this just the other week and the very straight forward answer is that you ask where they are speaking from and then ask to be put through to a UK based office. If they offer to let you speak to their supervisor, politely refuse and ask again to be put through to a UK based office. Apparently it is within your rights to do this. I have tried this and it does work.

WE REFUSE to deal with some companies for this reason and also because when you have a problem it is a nightmare. I once spent hours trying to get the Virgin Holidays call centre to help me with a serious problem but just received abuse and was told it was all my fault. When I finally managed to speak to someone in the UK the problem was sorted out in minutes. I don’t stress easily but after that experience I decided life was too short. To avoid repeating the experience we simply stopped using Virgin Holidays. I am not sure if they have changed this system as I have never ever braved up to ring them again but we tend mainly to deal with the UK-based companies. In reality if you decide to run a call centre abroad you are insulting UK workers and residents but readily accept their money. Ironically some bosses of UK companies that have followed this procedure have won services to Britain awards or worse still Knighthoods. I seem to see a trend of insurance companies returning to the UK as it has obviously met resistance and if it is going to happen in travel the best way to speed this up is for UK agents to switch sell the problem companies. TREVOR BONES, SOUTHERN CROSS TRAVEL, EAST SUSSEX

CHERYL SHADWELL, KWIK TRAVEL LTD, TAMWORTH

MY VIEW on this is that I won't deal with operators who have overseas call centres. For example, I never do any bookings with Virgin any more. I found that I could never make myself understood and every question I asked they always said yes or would put me on hold for ages and then come back with an answer that wasn't relevant to the question. It was infuriating! So, they lost my business and I haven't used them for over a year. MICHELLE STAMMERS, THE CO-OPERATIVE PERSONAL TRAVEL ADVISOR, SUTTON COLDFIELD

www.travelbulletin.co.uk

STAR RESPONSE

WINS a £10 op v Lo e2Sher h vouc

I HAVE had this experience plenty of times. I now ask to speak to John or Robert and this usually puts them in a spin. This then usually results in getting put sraight through to someone that speaks English and understands English. I also hate the idea that we have to ring expensive lines so I now use this Website which not only gives you alternative numbers to call which are normal standard rates but also saves the company you work for probably thousands in calls each year. Why, oh why, do companies that we give our business to try and rip us off with expensive telephone numbers to call after we have given them our business? See www.saynoto0870.com/0871consultation/ CLARISSA EDGAR, HOLIDAY EXPERTS’ HOMEWORKER, BASED IN THE WEST MIDLANDS

THE NEXT BRAINSTORM QUESTION IS: How do other agents close the sale while their potential client is in the shop so that they don’t lose the customer to the internet? Please send your responses to lauretta.wright@travelbulletin.co.uk with the subject 'Brainstorm'. The star response wins a £10 Love2Shop voucher.

June 1 2012

S04 TB0106 West Africa_Layout 1 30/05/2012 15:00 Page 14

westafrica LES PALETUVIERS Resort in Senegal is offering stays from €90 per night including breakfast, lunch and dinner. The Belgian-owned resort, located in the UNESCO World Heritage Site of the Sine Saloum National Park, features 24 huts spread throughout the bush village of Toubacouta. Nearby activities include birdwatching, animal tracking, visiting villages to meet the local people, fishing, swimming, African dance lessons and learning Senegalese cooking. For details see www.paletuviers.com

Serenity Holidays issues latest 2012/13 brochures SERENITY HOLIDAYS’ new brochures, featuring holidays to Cape Verde (www.capeverde.co.uk), The Gambia (www.gambia.co.uk) and Senegal (www.senegal.co.uk) for the period November 2012 through to October 2013, will be available from next week. New adventure activities offered include Tall ship sailing in Cape Verde - with a 14-night itinerary visiting at least six of the islands, Chimp Camp at Baboon Island in the River Gambia National Park - providing an opportunity to observe chimps and other wildlife in their natural habitat plus Big Game trips to Senegals’ Fathala Reserve departing from The Gambia’s Sitanunku Lodge - the first tourist lodge to be situated on the North Bank of the River Gambia. Selected agents will receive file copies together with a newsletter with a round-up of the latest news and activities. Agents interested in selling The Cape Verde Experience, The Gambia Experience and The Senegal Experience and receiving bulk supplies can contact the company's trade support team on 0845-330 2066 or email trade@serenity.co.uk

Early booking incentive for new West Africa sailings with G Adventures WEST AFRICA is tipped as the hottest new cruise destination and G Adventures is offering a range of savings to entice people to book. Agents can offer clients booking the complete 27-day Cape Town to Dakar trip a 25% discount, and 20% to those booking sectors from Cape Town to Accra (18 days) or Accra to Dakar (12 days) for all bookings made before June 30. The 140-guest MS Expedition, owned and operated by the operator, takes passengers up the coast of West Africa in April 2013, stopping at some of the lesser visited locations, with expert guides onboard to ensure guests make the most of the nature and culture they discover on the way. The company's general manager, Michael Edwards, said: “We’re known for trailblazing new destinations and not only will we attract a new audience of first-time cruisers to the region, but it’s also great to offer exciting new destinations to our loyal expedition guests. “Although agents will be familiar with our successful Arctic and Antarctic programmes they may be unfamiliar with this area of the world. So our sales team will be on the road educating them about these intriguing countries and why the comfort of an expedition vessel is the ideal way to see them. Plus our generous commission structure is always an added incentive to sell our expedition itineraries.” Prices for the 12-day Accra-Dakar itinerary lead in at £2,796 per person (from £3,495), while the 18-day Cape Town to Accra option now costs £6,236 (was £7,795) and the 27-day Cape Town to Dakar option costs £5,846 (was £7,795). For more information call 0844-272 2040 or visit www.gadventures.com

June 1 2012

Ganvie boat market in Benin

www.travelbulletin.co.uk

S04 TB0106 West Africa_Layout 1 30/05/2012 12:44 Page 15

westafrica Bales Worldwide highlights selection of West Africa packages BALES WORLDWIDE is promoting a range of packages across West Africa including a 17-day 'Into The Namibian Wilderness' tour which leads in at £6,595 per person. The itinerary takes guests across the sands of the Namib Desert and along the Skeleton Coast, to the game rich pans of Etosha. Utilising luxury lodges and elegant private camps, guests will have the chance to explore the dunes of the Namib Naukluft Park and the beauty of the Palmwag Concession, before visiting Windhoek. The price, which is based on two sharing on a mixed board basis, includes scheduled flights, accommodation, all applicable UK and overseas airport taxes and fuel surcharges and sightseeing encompassing Sossusvlei, Swakopmund, Damaraland, Estosha National Park, Skeleton Coast and Windhoek. A 13-day 'Diverse Namibia' tour is also being highlighted and

costs from £3,695. The tour takes in the red dunes of Sossusvlei, the Atlantic Ocean, the desert and denizens of Damaraland, and the dense plains game and predators of Etosha National Park. Throughout the tour are interspersed activities such as scenic walks, mountain biking, visiting the ancient rock engravings at Twyfelfontein and rhino tracking, along with optional hot-air ballooning and horse-riding. The price, which is based on two sharing on a mixed board basis, includes scheduled flights, accommodation, all applicable UK and overseas airport taxes and fuel surcharges and sightseeing encompassing Windhoek, Sossusvlei, Swakopmund, Damaraland, and Etosha National Park. The trip also includes a guide, sightseeing itinerary, medium class hotels, luxury lodges and tented camps throughout. To book or for more information call 0845-057 0600 or visit www.balesworldwide.com

Air Nigeria launches daily flights to Lagos in Nigeria from Gatwick AIR NIGERIA has launched a daily service from Gatwick to Murtala Mohammed International Airport in Lagos, Nigeria. Departing from Gatwick at 09:50 the flight arrives in Lagos at 17:50, with the returning flight leaving Lagos at 23:50 and arriving at Gatwick at 05:50 the following day. The A330-200 aircraft is

able to fly 295 passengers direct between the two cities. Guy Stephenson, Gatwick Airport’s chief commercial officer, said: “We expect this route to be very popular, not only for people wishing to meet up with friends and family, but also with businesses in London and the South East looking to strengthen trade and

investment links between the two countries. Nigeria is the third fastest growing economy in the world and it is important that we continue to help broaden trade links with these growing markets. The carrier’s preference to operate the new route from Gatwick sends a strong message that Gatwick has the spare capacity to grow.”

The Gambia, Senegal & CapeVerde ...too hot to ignore!

Experience a superior holiday service with the West Africa specialists. Holidays to suit all including packages, tours, multi-centres and weddings. Choose from the widest collection of hotels including boutique and spa hotels plus exclusive unique lodges.

For brochures, trade log-ins & agency support call

0845 330 2066 Gambia.co.uk | Senegal.co.uk | CapeVerde.co.uk

5113

S05 TB0106 Italy_Layout 1 30/05/2012 12:49 Page 16

italy Donnafugata Golf Resort & Spa introduces new golf packages DONNAFUGATA GOLF Resort & Spa, which is located on Sicily, reports that the island is becoming increasingly popular as a golfing hotspot, thanks to the introduction of the European Tour’s Sicilian Open which was first held at the five-star resort last year. This year the property has added new golf packages to meet increased demand from guests. As an example, a four-night package, taken between June 1 and July 31, costs from €712 per person with golf on the signature Parkland Course, designed by Gary Player, and the testing Franco Piras Links layout. Packages include two three-course dinners at the Il Carrubo restaurant and one lunch at the 19th Hole Clubhouse after strolling the fairways.

Guests can also take advantage of a one-hour session at the spa, which features an indoor pool, sauna, gym, steam-baths and hydro-massagers. Packages are based on two people sharing a double room and all meals provided exclude beverages. Meanwhile, the 202-room resort has introduced a Very Important Kids (VIK) Club for summer. Throughout July and August, children aged four-12 years old can take part in a range of complimentary activities between 10:00 and 19:00, including creative workshops, various sports and team games, trips to the surrounding area and swimming lessons with qualified instructors. From July 1-August 31, a week for a family of four staying on a bed-and-

breakfast basis costs from €3,570, with an upgrade to two interconnecting deluxe rooms, with private balcony, available on request at the time of reservation, from €945. Breaks include free access to the VIK Club (Tuesday to Sunday), access to the private beach and a 50% discount on all food for children up to the age of 18 throughout July. Children aged seven to 12 years also have the chance to learn from the resort’s golf coaches, with specially organised golf and sports camps running between July 23-29 and August 13-19. The camps have limited availability and lead in at €450 per child. For more information visit www.donnfugatagolfresort.com

Donnafugata Parkland golf course

Typically Italian Holidays on track for another year of continued growth TYPICALLY ITALIAN Holidays, which sells exclusively through retail travel agents, reports that it has seen record bookings throughout 2010 and 2011 and is on course for another year of continued growth. The operator’s managing director, Daniele Broccoli, said: “We have put our faith and our resources into supporting good retail agents and I am glad to see that both the agents and ourselves are benefiting. “Our growth is not only based on trade support but on the true authentic nature of the holiday experience provided in a wide range of resorts, locations, and properties including three-, four- and five-star hotels and self catering

June 1 2012

apartments in city centre, rural and beach side locations, plus the range of self-catering Bella Villas with pools. “In addition to standard package holidays to the wide range of properties in the brochure, we also offer dual, multiple-centre holidays, opera, music events breaks and tailor-made tours.” The company has launched ‘Pisa – The Gateway to Tuscany’ – a promotion with flights from UK regional airports via Pisa to all Tuscany city, rural and seaside resorts. For more information call 01733-315522 or email sales@typicallyitalian.com

www.travelbulletin.co.uk

S05 TB0106 Italy_Layout 1 30/05/2012 12:49 Page 17

italy Great Rail Journeys promotes 11-day gastronomy tour GREAT RAIL Journeys is highlighting its 11-day tour for lovers of food. Priced from £2,383 per person to include First Class rail (Standard Premier Class on Eurostar journeys with a light meal and drinks); ten nights’ hotel accommodation with breakfast; six dinners, including a dinner of traditional Tuscan specialities in Florence, a five-course dinner at the Piazza del Vino including wine tasting with a local wine expert, a speciality dinner in a local restaurant in Bologna and a rustic three-course dinner and wine tasting at a wine estate near Modena; two lunches including an ‘agriturismo’ lunch in the Tuscan countryside and a lunch made by guests at the cookery school in Bologna; a guided tour of Florence; a guided tour of Bologna; cookery course in Bologna; a guided tour of Parma; a Parmesan Cheese Factory tour; a Parma Ham tour and tasting; a wine estate tour and tasting near Modena; all transfers and the services of a tour manager. Departures from St Pancras in London are on June 14 and August 30. For more information call 01904-521980 or visit www.greatrail.com

New nine-day Puglia option from Intrepid Travel INTREPID TRAVEL has launched a new tour to Puglia in Southern Italy, which is fast becoming the destination of choice for holidaymakers who want to avoid the Amalfi Coast's tourist crowds, according to the operator. The 'Discover Puglia' itinerary features Roman ruins, medieval towns, architecture and rugged coastlines and prices for the nine-day trip start from £995 per person, excluding flights. For more information or to book see www.intrepidtravel.com

Attraction World adds Siena to portfolio AGENTS CAN now book add-on tours and experiences in Siena with Attraction World. The operator has added 11 new options including a cookery course, a bike tour and a wine tour, all of which are fully commissionable to agents. As examples of prices, a guided walking tour of Siena costs £20 per person, a bike tour in the countryside costs £78, a tour to Pienza & Montepulciano costs £38 and a cooking course with dinner costs £89. For more information or to book visit www.attractionworld.com or call 0871-700 8888.

Arblaster & Clarke promotes wine tours to Italy ARBLASTER & Clarke Wine Tours is offering a selection of wine tours to Italy, including Opera & Wine, Wine & Gastronomy, a classic Italian wine tour, a vineyard walk and a wine and city break. A Grand Wine Tour of Italy runs between June 24 and July 3 and costs from £3,450 per person. Guests arrive in Florence to begin exploring the wines of Tuscany, Umbria, Lazio and Campania whilst travelling through Umbria, on to Rome and ending in Naples. Highlights of the trip include wine visits in Chianti; lunch with leading Vino Nobile estate, Avignonesi; a visit to the hilltop city of Orvieto; and experiencing the food and wines of Campania with their ancient reputation of Roman Crus. The price includes nine nights' four- and five-star breakfast accommodation, ten meals with wines, visits & tastings. Other tours being promoted include an independent opera holiday to the Puccini Festival, which takes place from August 9-12 for £799; a Verona Opera & Wine tour, which runs from July 11-15 and July 18-22 and costs £1,450; and a Piemonte Wine & Truffles Vineyard Walk from October 7-13 for £1,799. For more information visit www.winetours.co.uk

Superbreak adds new flight-inclusive packages in Milan AGENTS CAN now book flight-inclusive short break packages to Milan with Superbreak, meaning they can book flights, accommodation and extras all in one place and with ATOL protection. Flights are available with a range of airlines, and hotels offer flexible durations allowing agents to tailor what they book to each customer. The operator is featuring the four-star Double Tree by Hilton Milan and a two-night flight inclusive package costs from £400 per person at weekends in October including breakfast and flights with BA from Heathrow. The hotel is a design hotel offering free Wi-fi, LCD TV and an iPod docking station. The tram to Milan city centre and the cathedral stops outside the hotel. For more information visit www.superbreak.com/agents or call 0871-221 4444.

New 11-day ‘Treasures of Italy’ option from Insight Vacations INSIGHT VACATIONS has added a new itinerary, Treasures of Italy, to its programme for this year. The 11-day option leads in at £2,499 per person and covers a range of sights – from historic cities, islands and lakes to canals, art and food. Starting in Rome, guests visit the art collection of the Vatican Museums, Roman Forum, and The Colosseum and also have free time to discover the city at leisure. From Rome, guests travel to Pompeii where

www.travelbulletin.co.uk

a local guide takes them through the cobbled streets to learn about Roman life in the first century. The tour then ventures on to the Bay of Naples and the island of Capri, where two days are spent, with activities such as a guided tour and scenic chairlift ride to the summit of Monte Solaro. From Capri guests journey on to Florence where a local guide takes guests to the Academy Gallery to see Michelangelo’s statue of David, followed by a visit to Giotto’s belltower, the ‘Gates of Paradise’ and

the Piazza della Signoria, an open air museum. Other highlights include a visit to the seaside village of Portofino and Lake Maggiore in the Italian Lake District and a trip to Venice to experience a gondola ride. Prices start from £2,499 per person including VIP door-to-door transfers, breakfast accommodation, one highlight lunch and two dinners. For more information call 020-7468 4335 or visit www.onestoptouringshop.co.uk

June 1 2012

S05 TB0106 Italy_Layout 1 30/05/2012 12:49 Page 18

italy Mark Warner gains exclusivity to Perdepera Beach Resort in Sardinia THIS SUMMER, the Perdepera Beach Resort in Sardinia will be exclusively run for Mark Warner guests with a handpicked team of chefs taking care of the catering. The property is just south of the village of Cardedu and was introduced to the operator's summer programme last year. As an example of prices, a week's stay leads in at £844 per person including BA flights from Heathrow, transfers, full board dining with wine with the evening meal, sailing, windsurfing, tennis,

mountain biking and childcare for children aged two and over. The company's head of Mark Warner World, Robert Sanday, said: “Perdepera is a fantastic resort and we wanted to let all our guests enjoy the resort exclusively with other Mark Warner customers. This should help agents booking the resort as they can assure their customers that everyone staying there can enjoy the same facilities. In addition, our handpicked team of first class chefs are putting together a

mouth-watering menu of Italian favourites with an authentic Sardinian twist which we know will really appeal to our customers.” This year the resort is also offering free mountain-biking hosting including a mountain biking guide who will take groups with differing levels of biking ability (easy, intermediate and high level) along one of the top mountain bike trails in Sardinia. For more details email agencysales@markwarner.co.uk

Shearings unveils best selling all-inclusive itineraries SHEARINGS REPORTS that its best-selling itineraries are its all-inclusive Lake Como and Lake Garda options. The company's Europe & worldwide holidays manager, Patricia Birmingham, said: “We continue to see a huge demand for our Italian all-inclusive packages, especially to Lake Como and Lake Garda. A unique selling point for these types of holidays is that they provide an alternative to a traditional sun and sea package, and combine a relaxing break with the opportunity for customers to explore the beautiful Italian countryside." An eight-day Lake Como package costs from £369 and offers accommodation at the Hotel Britannia Excelsior, a three-star hotel situated on the edge of Lake Como, which has a pool, sun terrace and evening entertainment. The package includes full board accommodation, drinks, a weekly gala dinner and show cooking. Guests can choose to travel by express coach with included excursions, rail or air

and nine- and ten-day itineraries are also available, with departures throughout the year. A seven-day Lake Garda option leads in at £634 per person, staying at Hotel Sole, close to Malcesine. Highlights include a trip to the Dolomite mountain range as well as excursions to Verona and south Lake Garda. Eight- and ten-day itineraries are also available at Hotel Villa Delle Rose, in the town of Arco. Highlights of the holiday include a trip to the Dolomite mountain range as well as visits to Venice and north Lake Garda. The package includes full board accommodation, three excursions, drinks at the hotel from 12:00 to 22:00 and coach travel with overnight stays en-route or flights and transfers. Departures are available from June to October. For more information call 01942-823449 or visit www.shearingsagent.com

Hotel Brunelleschi undergoes renovation LOCATED IN the heart of Florence, a few minutes away from the cathedral, the Brunelleschi Hotel has undergone a complete renovation to bring to light the unique stylistic features of each of the hotel's various buildings, dating from the 1st century AD to the 19th, and including the remains of a Roman calidarium and of the Byzantine tower that was incorporated in the façade. Decorative details have also been added to enhance the various components and common areas have also been updated. For more information email info@hotelbrunelleschi.it or visit www.hotelbrunelleschi.it

PETER SOMMER Travels has added a new week-long gastronomic tour of Eastern Sicily, which takes in the region's diverse cuisine and culture, with two expert guides and a group size limited to 12. The tour includes tastings of some of Sicily’s best cheeses, chocolate, olive oils, honey and wines, as well as a visit to a herb farm and a cooking class. There’s also a fishing trip, a walk on Mt. Etna with a volcanologist and visits to Syracuse Archaeological Park, Taormina’s Roman theatre and UNESCO World Heritage Pantalica Valley Necropolis. Departing on October 6, the eight-day tour costs from £2,495 per person, based on two sharing and includes transfers, seven nights’ bed-andbreakfast accommodation (hotel/country farmhouse agriturismo), nine other meals, all entrance fees, tastings and guides. Flights (to Palermo) are extra. For details call 01600-888220 or visit www.petersommer.com

June 1 2012

www.travelbulletin.co.uk

S06 TB0106 Indian Ocean_Layout 1 30/05/2012 12:53 Page 19

indianocean

CONRAD MALDIVES Rangali Island has announced a child-friendly promotion where kids aged 12 and under stay and eat for free, when sharing a room with their parents. Valid until December 23, the offer allows children under 12 complimentary food and accommodation, while parents receive an extra night's stay for free, complimentary upgrade to half-board basis and the whole family can dine for free each night during their stay. Families travelling between August 1 and October 31 also benefit from complimentary seaplane transfers for the parents.

Carrier highlights selection of accommodation savings & deals Mauritius bookings are up year-on-year. CARRIER IS offering free stays for children at Conrad Maldives Rangali Island, which offers a September is proving popular for travel as customers look to take advantage of the strong saving of up to £3,380 per family. A stay seven hotel offers available during this period. nights for the price of six is also available, as "Our current top selling hotels are well as free half-board for parents and free One&Only Le Saint Géran, Le Touessrok and meals for children. The Residence. We are also looking forward to Prices lead in at £2,285 per adult and from the launch of the refurbished Constance Le £855 per child (under 12 years) when sharing Prince Maurice opening on September 1, with parents and the deals are valid until which I am sure will be generating a lot of December 23. interest in the coming months. In addition to Meanwhile, at Angsana Balaclava couples updating the rooms, the resort will be adding a can save up to £1,230 on a seven-night stay new pool, additional spa treatment rooms and for the price of five nights, with an early a new floating bar near Le Barachois." booking offer. Prices lead in at 1,860 per Sarah Gibbons, the company's senior person on half-board and the deal is valid product manager for the Maldives, said: until December 23 for bookings made 45 days "Demand and bookings for the Maldives have prior to arrival. increased recently. We are seeing a good The company is also promoting savings of volume of high value family bookings up to £690 per couple at The Residence confirming at the moment for this summer Mauritius, where a seven nights for the price and also for late 2012/early 2013. The best of six nights is offered, along with an early selling property is One&Only Reethi booking reduction and complimentary Rah, with Four Seasons Resort VIP card. Maldives at Landaa Giraavaru and Prices start from £1,565 per person Soneva Gili also proving popular. on half-board and the deal is valid Niyama which opened in April until September 30 for bookings 2012, is selling well and has made at least 15 days prior to some fantastic offers." arrival. Further Indian Ocean In terms of trends, the exclusive special offers and company reports that it is family savings are also continuing to see strong demand available in the operator's new for the Indian Ocean, particularly Luxury Family Escapes 2012 for Mauritius and the Maldives. brochure. The operator's product manager, Mauritius & For more information or to Seychelles, Alice Haynes, said: book visit www.carrier.co.uk Carrier’s Alice Haynes "We are pleased to announce that or call 0161-492 1358. (left) & Sarah Gibbons

www.travelbulletin.co.uk

Wild Frontiers gets set to launch new Bangladesh tour HIDDEN CHARMS of Bangladesh (Recce Tour) is a new trip for Wild Frontiers that is due to launch in February next year. Highlights of the 16-day tour include a journey from Dhaka on the historic Rocket steamer, a cruise through the landscapes of the Sundarbans and exploring the archaeological ruins of Puthia and Somaparu Mahavihara, the tea plantations of Srimangal and the tribal diversity of Bandarban, one of the country’s most remote regions. Meanwhile, in Sri Lanka the operator has added the new boutique hotel in Kandy, Theva Residency, where three-night stays at the property can be incorporated in any of its Sri Lanka tailor-made itineraries such as its Classic Sri Lanka private tour. For more information or to book see www.wildfrontiers.co.uk or call 020-7736 3968.

June 1 2012

S06 TB0106 Indian Ocean_Layout 1 30/05/2012 12:53 Page 20

indianocean Summer treasure hunt at Frégate Island Private

TO CELEBRATE 60 years in the business, Beachcomber Tours has extended its 60% off half-board accommodation for a second guest for all travel until July 31 to eight of its Mauritian hotels plus Sainte Anne Resort & Spa in the Seychelles. The company is also highlighting stays at Trou aux Biches (pictured), which has undergone a £60million makeover. Prices for seven nights lead in at £1,608 per person on a half-board basis including Economy flights from Heathrow. The deal offers a saving of £710 per couple. For details see www.beachcombertours.co.uk or call 01483-445621.

Centara Grand Maldives introduces ultra-inclusive programme CENTARA GRAND Island Resort & Spa Maldives is operating under a new ultra-inclusive fivestar programme from January next year, giving guests a cash-free island experience that includes free excursions, free daily spa signature treatments, free daily mini bar, enhanced dining options and a personal trainer programme. Designed to supersede the previous all-inclusive programme and to provide a greater number of benefits and enhancements, ultra-inclusive is being made available through all of the company's business partners authorised to conduct sales for the property. The enhanced meal options include sparkling wine during breakfast, selected wines of the world during lunch and dinner, and the invitation to join the Sundowner Cocktail Party each evening at sunset for complimentary drinks and snacks. Sparkling wine will be offered at reception upon arrival, and a selection of beer, soft drinks and mineral water is available in the guest room mini-bar and replenished daily. There is also a choice of free excursions, available on a daily basis and guests receive a free daily spa treatment. The resort features 112 suites and villas and features a range of activities that will appeal both to couples and families. The resort has its own house reef complete with a dedicated sunken shipwreck and is within easy reach of top dive spots. For more information or to book email reservations@chr.co.th or visit www.centarahotelsresorts.com

June 1 2012

THIS SUMMER Frégate Island Private in the Seychelles is running a pirate treasure hunt for families to find the Royal Portuguese Golden Cross. According to legend, the ruthless French pirate La Buse stole the Royal Portuguese Golden Cross as it journeyed from India to Portugal, before burying it on Frégate – then a wild, jungle-covered hideaway for buccaneering brigands. While there is no X to mark the spot, the Seychelles National Archives are home to a mysterious scroll purporting to be the last will and testament of La Buse, which the pirate is said to have thrown from the gallows with his last words, “Find it for me!” In between scouring the winding jungle trails, counting out steps along the seven beaches and snorkelling, families can take part in an actionpacked summer holiday programme including activities such as building and racing rafts, competing in sand-castle competitions; experiencing an authentic Seychellois fishing trip; race crabs; and try their hands at sailing or scuba diving. Scott Dunn is offering seven-night family holidays at the property from £21,920 for a family of four. The price includes seven nights' villa accommodation for the price of six, for two adults and two children under 11 years sharing on a full board basis; two hours’ babysitting per day; flights from Heathrow with Emirates; helicopter transfers; taxes and services. For more information or to book visit www.scottdunn.com or call 020-8682 5020.

www.travelbulletin.co.uk

S06 TB0106 Indian Ocean_Layout 1 30/05/2012 12:53 Page 21

indianocean AFRICA ODYSSEY is offering a seven-night break at Ras Kutani in Tanzania from £1,869 per person for selected dates in July and August. The price offers a saving of £376 and includes flights from Heathrow, transfers, full board accommodation, taxes and surcharges. Each of the nine en-suite beach cottages features an eight-foot wide bed and a large verandah with hammocks and views of the Indian Ocean. For details see www.africaodyssey.com or call 020-7471 8780.

New spa concept at Waldorf Astoria Maldives WALDORF ASTORIA Maldives has revamped its spa and renamed it De’ Spa, to unveil a selection of new treatments and products. A new treatment menu has been introduced to reflect local traditional healing practices of the Maldives and the Orient and the spa features 11 new types of massages from traditional Asian cultures including Filipino Hilot massage, Indian crystal healing ritual, Chinese resorting yin-yang therapy and food therapy reflex, as well as Thai, Balinese and Maldivian massage. Aromatherapy and western style massage are also incorporated into the new menu. Treatments include an Aroma Island massage using traditional Swedish techniques; a massage using an aromatherapy and lymphatic massage and a de-stress treatment using a medium to deep pressure massage. In addition, complimentary wellness consultations are now available for each guest. Following the consultation, a bespoke spa and wellness treatment programme is recommended based on the guest’s state of wellbeing and health goals. The new treatments start from $170 for a Veli Modun Massage and range from 110-minutes to 170-minutes duration.

Hilton Maldives offers tours to first Marine National Park in Maldives HILTON MALDIVES Iru Fushi Resort & Spa has launched an a la carte excursion to Edu Faru, the first Marine National Park (MNP) in the Maldives. As part of the resort’s range of excursions and activities, guests can take part in exclusive snorkelling and diving excursions to the coral reefs of Edu Faru and the property donates $10 to the MNP Foundation Fund for every resort guest to visit the area, in support of the project and continued preservation of the coral reefs of the site. The resort has designed a range of excursions, allowing guests to experience Maldivian culture and nature. For example, guests can try their hand at Maldivian fishing, meet the community on inhabited neighbouring islands, experience a dolphin watching excursion and take a Robinson Crusoe deserted island experience. For more information visit www. maldivesirufushi.hilton.com

Mauritius is top seller for Hayes & Jarvis MAURITIUS IS proving the Indian Ocean star for Hayes & Jarvis this year and the operator attributes this to its luxury resorts offering all-inclusive. The company reports that it has seen a 24% rise overall in its sales of Mauritius holidays compared with last year, but a significant 141% a year for resorts that offer all-inclusive packages. The operator's commercial director, Niel Alobaidi said “The importance of the dual effect of flight and hotel savings has had a marked impact in the Indian Ocean where there has been very significant growth in Mauritius. You can put this down to Air Mauritius having offered some very attractive flight savings, whilst hoteliers have been equally forthcoming with offers. Where these

are based on all-inclusive arrangements, our customers have been quick to take advantage of the obvious value.” One of the most popular resorts for the company has been Mauritius resort, the Maritim Hotel, located within the Turtle Bay Marine National Park on the north-west coast and close to both Port Louis and Grand Baie. Recently refurbished, the property offers a range of facilities that include a choice of three restaurants, a tropical flower spa, nine-hole golf course, tennis courts, a fitness studio, swimming pool, dive school and equestrian centre. Brochure prices start from £1,759 per person for a five-night all-inclusive package including Emirates flights.

Heritage The Villas in Mauritius offers half-board family saver package HERITAGE THE Villas in Mauritius is offering a half-board family saver package that offers a free upgrade from a twobedroom to a three-bedroom villa, enabling families to invite two more friends or relatives along for the price of four people. Prices start from £905 per night on a minimum five-night booking or £6,335 for a seven-night stay for up to six people and includes the free upgrade on a half-board basis; a day's tour around the island including lunch, a picnic basket, free expresso capsules and bottles of water; free access to C

www.travelbulletin.co.uk

Beach Club and facilities of neighbouring hotels on the domain; free unlimited access to the nine- and 18-hole Golf du Chateau course; minibus transfers; a family food and beverage meal package (children under 12 years eat free at C Beach Club for lunch); 24-hour concierge service and free internet access. Children aged between two and 11 also have access to the Timomo & Friends Kids Club, while young adults (aged 1218) have an exclusive space at the Cool Teens Club. For more information visit www.heritagethevillas.mu

June 1 2012

S06 TB0106 Indian Ocean_Layout 1 30/05/2012 12:53 Page 22

indianocean We asked our staff the following question this week: What's your favourite TV advert? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Evian roller skating babies advert

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk The Lynx adverts - when the guy gets into the lift and attracts the wrong kind of attention

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk The Guardian's recent open journalism, Three Little Pigs advert

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk The McCain chip-testing factory one

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk The 'Ferrero Rocher' 'Your excellency you spoil us' - pure advertising Gold!

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Marmite - the man was giving away free marmite and chasing people down the street waving marmite

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk Mitchell & Webb's spoof Sky Sports 'Football Football' ad cracks me up every time. View it on Youtube

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk The new Volkswagen Polo ad with the girl growing up and then off to uni - it was just like me and my daugther Laura

Sales Executive: Chris Gascoine chris.gascoine@alaincharles.com Any of the Nike adverts involving footballers

Design: Genaro Santos genaro.santos@alaincharles.com The Mars England Penalty advert

Assistant Layout Design: Nicky Valsamakis nicky.valsamakis@alaincharles.com The Euro 2012 Nike advert

Production: Jeremy Walters jeremy.walters@alaincharles.com Favourite advert? Don't recall seeing any adverts recently. I've got a remote control!

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited - Travel Bulletin is published weekly and distributed to every ABTA, TTA & GTG agent. Subscriptions are £105 p.a. for tour operators and others, plus additional ABTA, IATA copies. Overseas subscriptions by air mail: £155 ISSN: 0956-2419

THE MOST expensive villa in the Seychelles is scheduled to open its doors today (June 1). Prices at the exclusive Madame Zabre Villa at Desroches Island lead in at €12,000 per night, where a team of dedicated staff, comprised of a fully trained Balinese masseuse, private chef and butler are on call 24-hours a day, seven days a week, to attend to guests’ beauty, wellbeing, culinary, general needs and requirements. The property has its own spa suite complete with a range of Elemental Herbology treatments, three spacious bedrooms all with private pools, indoor and outdoor bathrooms, views of the Indian Ocean, an entertaining area, sun deck and a fully equipped kitchen.

Enchanting Holidays targets agents for business boost ENCHANTING HOLIDAYS is further developing its trade support programme for 2012 to encourage agents to learn more about its products and boost bookings. The programme includes a booking incentive of £10 per booking, doubled to £20 for first time bookings from new agents, plus a range of special offers from the range of four- and five-star properties in the brochure including exclusive hotels in Mauritius. The programme also includes a series of regional hospitality events and luxury fam trips, of which the next one is taking place on June 16. For more information call 020-8951 3837 or email info@enchantingholidays.co.uk

Chaaya Reef Ellaidhoo receives award for tourism sustainability THE FOUR-STAR Chaaya Reef Ellaidhoo has become the first resort in the Maldives to receive a Gold Award from Travelife for its efforts in sustainability. The resort was recognised for a number of initiatives including regular sessions on awareness of energy saving for employees; composting system in resort using garden sweepings and vegetable waste from the kitchens; a waste management programme whereby waste is separated at source of generation, measured for targeted reduction and a reuse, recycle and reduce policy in place; recycling of grey water from the STP plant for watering of the garden; rainwater collection initiated and utilised; tree planting programmes; awareness programmes for resort employees and nearby islanders on sustainable practices and waste management; and regular clean-up programmes. Set on the eastern fringes of the North Ari Atoll, Ellaidhoo Island is a small verdant coral island. The 112-room property, also Green Globe certified, offers a selection of beach and water bungalows, a choice of restaurants, spa and a variety of experiential opportunities including island-hopping and fishing. Kuoni is offering seven nights at Chaaya Village Habarana in August or September with prices starting from £1,055 per person based on two sharing and subject to availability. Prices include half-board accommodation in a standard room, Economy Class Sri Lankan Airlines flights from Heathrow and transfers. For details call 01306-747008 or see www.kuoni.co.uk and www.chaayahotels.com

puzzlesolutions Crossword: Across: Across: 1. CUNARD, 3. IBIS, 7. BRITANNIA, 8. ROY, 9. TASMAN, 12. EYE, 13. ANU, 14. THAMES, 18. III, 19. SHANGRILA, 20. GARY, 21. VENICE. Down: 1. CHARLES, 2. REIMS, 4. BONO, 5. SAA, 6. ZARA, 7. BYTE, 10. MEA, 11. JUBILEE, 13. ASIA, 15. HUGH, 16. MAINE, 17. PARR, 19. SZG.

Highlighted Word: ZAMBIA Audit Bureau of Circulations Business magazines

June 1 2012

Travagrams: (Top) Bucharest

(Bottom) Major Travel

Where Am I?: Blue Mountains

www.travelbulletin.co.uk

S06 TB0106 Indian Ocean_Layout 1 30/05/2012 12:53 Page 23

S06 TB0106 Indian Ocean_Layout 1 30/05/2012 12:53 Page 24

Eight Las Vegas Resorts. One call.

Experience non-stop action at eight resorts along the world famous Las Vegas Strip. s #AESARS %NTERTAINMENT PROVIDES THE PLAYGROUND FOR YOUR IMAGINATION WITH EVERYTHING FROM PULSE POUNDING GAMING ACTION AND SOUL SOOTHING SPAS TO WORLD CLASS DINING AND LEGENDARY ENTERTAINMENT #AESARS %NTERTAINMENT HAS IT ALL s 6ISITING 6EGAS $ON T FORGET WE OFFER GREAT TRAVEL AGENT RATES AVAILABLE VIA OUR INSIDER LINK #AESARS COM INSIDER For more information: CaesarsTravelAgents.com

Individual Rates: 800-264-0845 Group Rates: 800-544-4111

To book: Caesars.com

GDS Chain Code: HR

s s #AESARS %NTERTAINMENT ,AS 6EGAS RESORTS EXCLUDE MANDATORY RESORT FEES #AESARS S %NTERTAINMENT ,AS 6EGAS RESORTS EXCLUDE MANDATORY RESORT FEES s /THER HOTELS CHARGE RESORT FEES UP TO A NIGHT /THER HOTELS CHARGE RESORT FEES UP TO A NIGHT s