Travel Bulletin 17th January 2014 by Alain Charles Publishing

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January 17 2014 | ISSUE NO 1,856 | www.travelbulletin.co.uk

Caribbean Grenada prepares to celebrate its 40th anniversary of independence

this week agent bulletin 9 personality bulletin 15 what's in store for Aquarius plus a host of booking incentives

find out whoâ&#x20AC;&#x2122;s in the hot seat in our newly designed questionnaire

canada ontario outlines new events, attractions & properties for 2014/15

turkey new tour packages & itineraries highlight destination's diversity

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This Week news 3

Cover Pictures: Main - Grenada Beach, Jill Sayles Inset - Maxx Royal Belek Golf & Spa, Antalya

survey reveals one in ten plan to take at least three trips this year

notes from normanton

agent bulletin

hotel bulletin

puzzle bulletin

bulletin briefing

agent review

personality bulletin

canada

scandinavia

caribbean

turkey

Sandy has been kept busy helping out at Idle Travel what's in store for Aquarius, plus a host of booking incentives Dusit International launches new premium brand play Su Doku for a chance to win a £50 M&S voucher ANTOR members offer their 2014 predictions find out what one agent thought of the Calabash Hotel in Grenada Paul Mellon from Funway is in the hot seat in our newly designed questionnaire Ontario outlines new events, attractions & properties for 2014/15 operators add new tour options & excursions to tempt visitors Grenada prepares to celebrate its 40th anniversary of independence new property additions, tour packages & itineraries highlight destination's diversity

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BREAKING THE ICE IN BRISTOL...Thomson has opened its third holiday design store in Broadmead, Bristol. The new store features some of the latest retail innovations including an 84” touch screen interactive map and interactive tables designed to inspire and entertain customers whilst they research their holidays. Pictured marking the launch are, from the left: the agency's Doug Nye, Jill Carter, Louise Hutchins and Leanne Falmer, with Mayor George Ferguson and Shaun Brown from Bristol International Airport.

Global Travel Group survey reveals most successful marketing tools used by agents to attract new business WORD-OF-mouth and social media topped the list of the most popular marketing tools for attracting new clients according to new research from The Global Travel Group. Lending weight to the argument that traditional marketing materials are slowing, four out of five respondents in a recent survey ranked word-of-mouth as the tool they have had the most success with when attracting new clients, compared to web-based marketing, newsletters, community events, newspapers, telemarketing and mobile or radio advertising. Coming in at a close second, more than two-thirds of agents ranked social media tools such as Facebook and Twitter as the second most popular marketing channels with which they have attracted the most leads since they joined the consortium. While The Global Travel Group has long supported agents with a wide range of traditional marketing collateral which agents can then tailor with their own branding and logos in order to build their own individual business profiles, last year the company unveiled its newly revitalised training scheme for new members in which social media marketing is given a starring role. With programme content shaped directly by feedback from agents, the new academy features a dedicated ‘Benefits of Social Media’ session where agents are offered a crash course in social media and how the various channels can help drum up new business and secure new client leads. The GTG's head of marketing, Darren Zabinski, said: “Despite a vast array of marketing tools designed to target audiences in every way, shape or form, it seems the age-old standard of word-of-mouth is still the most popular way for businesses to attract new clients, be they a fast food operator, a clothing store or in The Global Travel Group’s case, travel agents. Through our revamped training academy we strive to emphasise the importance of face-to-face relationships in the travel industry and, with social channels becoming the predominant driving force behind our agents’ marketing strategy, our ‘Benefits of Social Media’ session will ensure all new agents are provided with the tools they need to stay one step ahead of the competition. “From a marketing perspective, our goal is to reduce the amount of time agents have to spend thinking about marketing so that they can focus their efforts on what they do best –helping clients to make the most of their holidays and providing them with offers that are light years ahead of our nearest competitors.” For more information visit www.globaltravelgroup.com or call 0844-826 4567.

January 17 2014

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newsbulletin Survey reveals one in ten plan to take at least three trips this year SUN SEEKING Brits plan on spending more money on holidays this year according to a new survey conducted by Skyscanner. The company polled 1,000 UK travellers about their holiday plans for 2014 and how they plan to manage the budget, with more than a quarter (27%) anticipating spending more on their holidays and less than a third (30%) planning to cut back. The survey found that 41% intend on taking more than one holiday this year, while one in ten plan to jet off at least three times. In terms of financing their holiday, during 2013 two thirds of holidaymakers (66%) used their savings to pay for the holidays,

with one in ten putting money aside for their next trip as soon as they arrived home from the last. However, almost a quarter (24%) paid for their last holiday with a loan or credit card, while 3% admitted to borrowing money from friends or relatives. The survey also showed that holidays are essential to many Brits, whether they can afford it or not. More than a third (36%) of sun-starved Brits said they would find a way to get away, no matter what. Almost three quarters (74%) said they would consider travelling to non-Euro destinations this year in order to save money, while more than 80% are willing to give up other luxuries in order to enjoy their trips abroad.

Fred. Olsen targets first time cruisers with all-inclusive brochure FRED. OLSEN Cruise Lines has launched a new brochure called 'AllInclusive Holidays' targeted specifically at the 'yet to cruise' market. The brochure offers simple, allinclusive pricing, based on one cabin type, and tackles some of the perceived challenges of cruise headon, using more familiar mainstream cruise vocabulary, such as 'Ocean View Room', rather than 'Outside Cabin'. Prices start from £510 per person and all holidays include en suite accommodation; all meals; selected beers, wines, spirits and soft drinks; tea and coffee throughout the day; ice cream at selected venues; leisure facilities, including gym, swimming pools and Jacuzzis; daily activities

and lectures; all evening entertainment; captain’s drinks party and gala buffet; all UK port taxes; and baggage porterage. The line's new ‘Enjoyment Promise’ is also available to new guests – for bookings made by February 28, on departures of more than 14 weeks ahead, with a duration between seven and 35 nights – offering peace of mind that, should clients not enjoy their holiday, the company will refund them their fare and pay for them to return home. To further encourage new bookings from first time cruisers, the line is offering 10% savings off its brochure fares for bookings made by February 28 and if guests book two cruises they can save 20% off both cruises, while booking three or more cruises

offers 30% off all cruises. Itineraries in the new brochure include Braemar’s tennight ‘Canary Islands & Madeira’ cruise on April 23 with prices from £685; Black Watch’s 11-night ‘Highlands & Islands’ cruise on August 23 with prices from £1,190; and Balmoral’s ten-night ‘Waterways & Cities of Europe’ cruise on October 24 with prices from £820. For more information call 0800-035 5242.

Wendy Wu's peak holiday booking campaign offers £200 discount per couple

A HEAD FOR HEIGHTS...Pictured at Friedrichshafen Airport after a recent ski trip to Austria's St Anton are James Box (top) from Iglu; host Gary Anslow from Cosmos Holidays; and Mike Russell from Vertical Systems. Cosmos now offers flights with Monarch from Gatwick and Manchester to Friedrichshafen, offering quick and easy access to the slopes in Austria. A range of French and Italian resorts also feature in the tour operator's newly launched ski programme. For details call 0843-227 1467.

January 17 2014

WENDY WU Tours has issued its January campaign ‘There’s Never Anything Missing on a Wendy Wu Tour’, with a £200 discount promotion per couple for clients booking a holiday to China, Southeast Asia and India by January 31. The operator has launched a range of new itineraries for this year including special interest tours such as culinary trips in China, Vietnam and India; photography tours in China and garden tours with the Royal Horticultural Society. New trips have also been designed to the Kingdom of Bhutan and a special new itinerary in southern India takes in the backwaters of Kerala. A new section on Burma also features in the latest programme. As examples of prices, a 14-day The Taste of China with Ching He Huang tour costs from £4,990 and takes guests to Beijing, Xian, Sichuan, Shanghai and Hong Kong, while a 12-day Flavours of India option costs from £2,490 and offers guests a mix of exploring the region with cooking lessons in private homes, cookery demonstrations, dining at specialist restaurants, a visit to colourful markets and sampling local wazwan banquets. For more information or to book visit www.wendywutours.co.uk or call 0844-310 9232.

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newsbulletin Tweets of the Week Who’s saying what on Twitter... @BedsonlineUK Have you seen our new accommodation factsheets? Login & take a look. pic.twitter.com/ qKWgenOTdo @audleytravel We're excited about a new boutique river boat sailing between Moscow and St Petersburg: http://bit.ly/KBEn5B @TravelodgeUK Cocktail hour? Pah! January should be cocktail month. Here's where to sip http://bit.ly/KBA3TU @Irish_Ferries Starting to plan a holiday for summer 2014? Get 10% off to France if you book by Jan 30th with just €100 deposit! @ABTAtravel Travelling to Turkey after 10 April 14? Please be aware of the change to the Turkish visa entry requirement http://ow.ly/spO5R

HAVING A BALL...Pictured are members of the Travel 2 team having a ball at the London agent roadshow to kick off its new 'Caribbean vs. Indian Ocean - Who’s the hottest?' campaign. One of nine agent parties taking place across the country over the next couple of months, at each event two agents will win a place on a fam trip to either the Indian Ocean or Caribbean. Pictured are, from the left: Andy Harris, Mark Swords, Gemma Pinder, Colin Currie, Hollie Smith, Carla Hutchings and Gordon McCreadie.

Superbreak’s January sales launch offers 50% discounts SUPERBREAK HAS launched its biggest January offers campaign for agents to promote, including three for two breaks in Europe, 50% discounts on Sunday night stays and complimentary sightseeing tickets to attractions such as the Thames or Seine river cruise. A wide range of deals are available across the UK and Europe for bookings made throughout this month. The free night stays in Europe can be booked as part of the operator’s Eurostar and flight inclusive packages, and also include four nights for the price of three or seven nights for six. A range of sightseeing tickets can be added on at the end of a booking without charge. These include a London Thames river cruise, Paris Seine cruise and a Ghost Walking tour in York. A typical package including a three-night stay in a three-star Paris hotel, including breakfast, Eurostar travel and a complimentary Seine river cruise costs £148 per person. Meanwhile, new system developments have taken the operator’s flight inclusive packages to the next level, meaning that agents can now book hundreds of direct, scheduled services online from local airports to key short break destinations and combine them with hotels and ancillaries, all under the security of the operator's ATOL protection. Examples include KLM, with flights available to Amsterdam from airports such as Manston, Humberside and Durham Tees Valley; CityJet, with connections from London City to Dundee; bmi regional, which offers routes including Aberdeen to Norwich, Bristol to Munich and Birmingham to Gothenburg; and Darwin Airline, with flights available to popular cities such as Paris, Amsterdam, Milan and Geneva from Cambridge Airport. The company's sales director, Jane Atkins, said: "Agents have a real opportunity to increase their revenues now - there is no need for them to use various sources to find the different elements, we can package it all. Protection continues to be hugely important and as changes occur to the ATOL regulations, I feel our packages really will come into their own.” In the domestic market, flights are now available to and from a wide range of regional airports with airlines such as Little Red, BMI and Eastern Airways. The operator believes its short breaks will now be even more accessible to those around the country as agents can book flight-inclusive packages to places that customers perhaps didn’t realise were doable for a weekend. For example – fly from Aberdeen to Norwich or vice versa with BMI or Cardiff to Newcastle with Eastern Airways. Looking ahead, further development is planned for the key short break booking period in late January/February with the addition of flight and hotel options to mid-haul destinations such as New York, Boston, Las Vegas and Dubai. For details see www.superbreak.com/agents or call 0871-221 4444.

New campaign from Shearings rewards agents in weekly draw SHEARINGS HAS launched a new marketing campaign across TV, online, press and local radio in a bid to boost bookings from new and current customers during the peak period in January and February. The integrated campaign, themed around the company's 'Keep Making Memories' message, is designed to inspire customers to both make and share holiday experiences. All activity includes a call to action encouraging booking through agents.

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Agents will be rewarded throughout this month and next with a weekly prize draw for a £500 Love2Shop voucher as part of ‘The Shearings £5K Giveaway’. Agents will receive one entry into the draw for every booking they make. A prize draw to win one of five £100 Love2Shop vouchers is also available by retweeting the operator's tweets that contain the hashtag #ShearingsOffers. The campaign coincides with the launch of the company's 2014 brochures

for both UK & Ireland and Europe & Worldwide. New products in the UK & Ireland brochure include battlefield trips based on this year’s WWI and WWII anniversaries, Enigma Code & The Blitz and Bournemouth & D-Day. The Europe & Worldwide brochure includes new culinary itineraries: Italian Food & Wine Experience and Rhine in Flames & Wine Routes, as well as new European battlefield tours and cruises. For more information call 01942-823449 or visit www.shearings.com

January 17 2014

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MOVERS ● THE MEETINGS Show has expanded its sales team with the

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appointment of Will Platt. The 2014 show will be held at Olympia, London, from July 8-10. NIKKI HELLYER has joined Rocky Mountaineer as director, global marketing. REPRESENTATION PLUS has appointed Cindy Landlust, formerly of VisitBritain. DAVID CASTLE has been promoted to senior trade relations manager at Red Sea Holidays taking on increased day to day responsibility of the trade relations team. Sales director, Jason Hilton, and commercial director, Andy Grant, are now jointly running the company, taking on responsibilities of former MD Peter Kearns. THE GLOBAL Travel Group has appointed Joanne Briggs as sales and business development manager for the south region. CARLY CHARTERIS has joined Premier Holidays as business development manager. ANDY BAKER has been promoted to chief marketing officer and Ranj Kundi has been appointed chief operating officer of Youtravel.com

Newsbites ●MALAYSIA AIRLINES has issued a New Year Sale with

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Savings of up to 30% off weekend breaks from Radisson Blu Hotels RADISSON BLU Hotels is offering 30% off weekend stays at 21 of its hotels across the UK & Ireland until August. Guests staying on a Friday, Saturday or Sunday night will receive a 30% discount on the normal advertised rate for that night. Full prepayment is required and bookings, which are subject to availability, must be made by January 31. Prices lead in at £24.50 per person including breakfast, based on two sharing with no minimum stay. To book or for more information see www.radissonblu.co.uk/winter-sale

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deals on Business and Economy Class tickets to a range of destinations across Malaysia, Southeast Asia and Australasia. The sale is valid for flights departing before June 30 for bookings made by January 31 and fares lead in at £569 return to Kuala Lumpur in Economy. For details see www.malaysiaairlines.com or call 0871-423 9090. CRUISE AND Maritime Voyages is offering a number of ‘Land of the Northern Lights’ cruises at reduced prices of up to 40%. Prices lead in at £969 per person for a 14night cruise on Marco Polo, departing from Tilbury on February 16, March 2 and 16. Prices are subject to availability and must be booked by March 14. See www.cruiseandmaritime.com or call 0844-414 6185. THE KUONI Sale campaign, which runs until February 17, has been designed to broaden the appeal of the brand and reach out to new customers who have not considered Kuoni in the past. All social media activity will use the hashtag #WithinYourReach that features in all the marketing channels used in the campaign, providing holiday inspiration and offers. AVALON WATERWAYS has announced that World Champion and London Gold medal Olympian, Dr Katherine Grainger CBE will become godmother to Avalon Poetry II, one of three new ‘state of the art’ river cruise suite ships due to launch in spring. FRED.\ HAS introduced a standalone brochure for its new Canaries product – the Hotel Jardin Tecina which is located on the island of La Gomera. The operator is promoting the hotel and golf complex in the UK to travel agents in addition to an initial product offered by Fred.\ which is focused around central European city breaks and tailor-made holidays to Germany, Austria, Switzerland, as well as beer festivals and river cruise options including the MS Mozart. Prices for a three-night stay at The Hotel Jardin Tecina, including flights and transfers, lead in at £589 per person based on stays until February 4, while seven-night packages start from £654. TENNIS STAR, Martina Navratilova will speak at the Advantage Conference which takes place from May 1418 at the Conrad Hotel in Dubai. RIVIERA TRAVEL has released two dedicated travel agent booking telephone numbers. For river cruises, tall ship cruises and Canada the number is 01283-744390 and for all other holidays agents should call 01283744370. The company has also announced that its reservations department is now open on Saturdays exclusively for agents.

City Cruises reduces rates across collection

THE WRIGHT STUFF...Pictured marking the announcement that Sunvil has become a member of Bright are, from the left: Chris Wright and Sue John from Sunvil with Bright chairman, Hisham Mahmoud, of Kirker Holidays. For details or registrations for the recently announced 2014 Bright roadshows see www.brightconsortia.com or email bookings@eventsfortravel.com

January 17 2014

CITY CRUISES has reduced prices from this month through to March across all of its sightseeing products. Sail Sale special rates include 30% off all dining products, including lunch, tea and dinner cruises; 30% off Thamesjet; and 50% off River Red Rover, the company's classic hop-on hop-off tour. With the offers, dining products are available from £16 per person; Thamesjet is available from £24.50 and River Red Rover from £7.25. For more information or to book visit www.citycruises.com

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newsbulletin Taber Holidays revamps summer 2014 brochure to mark 40th anniversary

Notes from . . . n o t n a m r o N HOPE EVERYONE had a fantastic Christmas and New Year and I wish everyone a brilliant 2014. I recently discovered how different calendars are, in that I thought they all started the week on a Monday. Must be a coincidence that is how I have had them in the past, but then I had a couple of charity ones with one starting on a Saturday and the other on a Sunday. Can’t get used to them! Talking of calendars, did you know that if you were a hoarder and still had a calendar from 1986 you could use it again as it is exactly the same day wise as 2014! I was also reading that high doses of Vitamin E are very good at slowing down Alzheimer’s – you are probably thinking that after the above useless information I should start taking it! I am sure most of you will know Darren Phillips. He has been covering Andrea Parkinson’s maternity leave at Travelcube for over a year and is now up for grabs for his next challenge – you know he puts 110% effort into any job he does, so if you have a job or know of one that he might be interested in, please email him on darren1964@hotmail.co.uk. Let’s face it, the travel industry would be a duller place without him in it! Loving the Fred. Olsen advert, especially at the end in big text where it says ‘See Your Travel Agent’. We need more tour operators doing that please! I’ve been helping out at Idle Travel and I must say it does seem to be nice and busy - not just the odd half hour but almost continuous with a wide variety of enquiries and bookings - from cruises, safaris, London breaks, lodges in this country and of course the bucket and spade European holidays – it really does make the day go fast. ‘Your most unhappy customers are your greatest source of learning’ and ‘Some of the world’s greatest feats were accompanied by people not smart enough to know they were impossible’.

by SANDRA MURRAY in Normanton, Yorkshire

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WEBSCLUSIVES ●

Funway’s Super Sale is now on! Running throughout the month of January, the sale will feature the following destinations: New York, Las Vegas, Florida, California, Hawaii, Mexico, Dominican Republic, Barbados, Caribbean. Go to www.vaxvacationaccess.co.uk

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2014 is here – time to buff up on your travel training, hit the TravelGym. Go to www.travelbulletin.co.uk/travel-gym

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Discover the island of St Helena – there’s nowhere remotely like it on earth. Visit www.sthelenatourism.com

All this and more at: To respond to any of Sandy’s comments email jill. sayles@travelbulletin.co.uk

TABER HOLIDAYS has given its summer 2014 brochure an overhaul, creating a fresh, more retro feel to celebrate its 40th anniversary. Featuring the operator's most popular tours, the 68page brochure is its largest yet and offers new itineraries across Norway, Sweden and Denmark. Each holiday has a dedicated double page spread featuring ‘must dos’, such as a visit to a local chocolatier and a trip to view the Midnight Sun from North Cape, as well as snippets of information about each destination. New tours include an Arctic Wonders option featuring Tromsø and Spitsbergen; The World of Hans Christian Andersen, a self-guided celebration of the Danish author; and a combined tour of Gothenburg and Bohuslän, including a stay in Sweden’s first floating hotel, Salt and Sill. As an example of prices, an Arctic Wonders tour in Norway leads in at £1,635 per person and spends three nights in the capital Tromsø, before flying to Spitsbergen. Highlights include boat trips to the Russian mining settlements of Barentsburg and Pyramiden and the Esmark and Nordenskiold Glaciers. Guests can also try their hand at dogsledding on wheels in an optional excursion from £88. Prices for the seven-night trip start from £1,635 and include flights from Heathrow, breakfast accommodation and two boat trips in Spitsbergen. Departures are daily from May 29 to September 30. For more information call 01274-875199 or see www.taberhols.co.uk

January 17 2014

www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

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Booking incentives ●

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VIRGIN HOLIDAYS has launched its January sale campaign and is offering incentives to agents booking a holiday for their customers. The new ‘Tanuary’ campaign will see three holiday prizes up for grabs for agents registering the booking at www.vhols4agents.com. Prizes include seven nights' all-inclusive for two at Elegant Hotels’ Turtle Beach Hotel in Barbados including Upper Class seats with Virgin Atlantic; seven nights in a Deluxe Disney Resort Hotel for two with park tickets, including Premium Economy seats with Virgin Atlantic; and three nights at the five-star Atlantis the Palm in Dubai for two people including Economy seats with Virgin Atlantic. Alongside the holiday draw will be daily spot prizes, including spray tan vouchers. Throughout the January sales period the operator will also be incentivising agents to sell holidays from its Bales Worldwide brand by rewarding every booking with a bottle of Champagne for the agent, and a case for their customer when agents register the details online. CARNIVAL CRUISE Lines has issued a 'Beat the January Blues' campaign where agents making a booking by January 31 will automatically qualify to win one of 31 cruises given away daily as part of the promotion. Agents can select from a variety of itineraries to sail on one of the 18 ships in the Caribbean and the cruise will need to depart between January and May based on availability. Agents will be responsible for their flights to the Caribbean, gratuities and any on-board expenses. For details see www.goccl.co.uk

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PREMIER HOLIDAYS has put together an exclusive range of agent incentives in conjunction with its 2014 Turn of Year campaign. Spot prizes are offered throughout this month and next including concert tickets, an American chocolate hamper, an Australian wine selection, a pamper day, a place on a long-haul fam trip and an iPad mini amongst others. Every booking made will be entered into a draw and every day a winner will be announced on the operator’s trade social media pages. In addition, weekly and monthly winners will also be drawn and announced. For more information visit www.trade.premierholidays.co.uk or call 0844-493 7444.

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IF ONLY... is offering agents between £25 and £400 in Love2Shop vouchers for every qualifying booking, as well as the chance to win flights to Dubai every booking day in January. Every agent booking will be entered into a daily prize draw for two Emirates tickets to Dubai, and once a week the winner will also receive a three-night stay at JA Palm Tree Court, Movenpick Ibn Battuta Gate, JA Jebel Ali Beach Hotel or Al Raha Beach Hotel in Abu Dhabi. For details see agents.ifonly.net

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agentbulletin Training update

THE PROVINCE of Québec’s OTT programme offers various modules on Québec’s main tourist regions, Montréal, Québec City and act ivities to do by season, as well as a section on wildlif e and gastronomy. Agents are being offered the chance to win a £100 John Lewis voucher when the y complete the programme by January 31. For details see http://ott.travel/ho mepage-quebec.aspx

It’s in the stars… What’s in store for Aquarius AS THE month progresses, home, family and emotional issues will become increasingly dominant in your life. Take time to review your successes and failures and see where you want to go from here especially as this is also a month of great progress and achievement - so choose your path carefully. Lucky day: Sunday Lucky number: 28

FIT FOR A PRINCE...Pictured is Sue Prince from Midcounties Co-operative in Wednes field, Wolverhampton who won a Christmas Hamper from Hoseasons as part of its Facebook competition. For more information and upcoming prizes visit www.facebook.com/HollieHoseasons January 17 2014

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hotelbulletin Crewe Hall says 'I do' to Downton themed weddings CREWE HALL in Cheshire, part of QHotels, is transporting brides and grooms back in time this winter, to a period of Downton post-Edwardian splendour by offering themed weddings. The ‘Downton I Dos’ wedding package includes key elements of Downton Abbey, from staff dressed as housemaids, footmen and butlers, through to the Downton banquet, incorporating key dishes from the latest QHotels wedding banquet menu. The hotel's general manager, Mart Lowerse, said: “Every couple is different when it comes to planning a wedding and this package offers a unique day for those looking for that historical twist. We’ve seen a range of quirky requests for themed weddings come through the doors this year but this particular package complements the historic, country setting that Crewe Hall offers." For more information visit: www.qhotels.co.uk/our-locations/crewe-hall/

SUPERBREAK HAS added the five-star W Hotel in Barcelona to its portfolio. The hotel offers a beachfront setting along the Barceloneta boardwalk and has a variety of dining and drinking options. It also features a pool and sun terraces, cabanas and beachfront access. Rooms offer views over the Mediterranean and port of Barcelona, an entertainment system, iPod docking station and 32-inch LCD TV and mood lighting. Prices start from £126.50 per person per night on a bed-and-breakfast basis in February. For details call 0871-221 4444 or visit ww.superbreak.com/agents

Dusit International launches new premium hotel brand, Dusit Devarana DUSIT INTERNATIONAL has announced the launch of a new premium hotel brand, Dusit Devarana. Catering to discerning clients seeking a more experiential stay, Dusit Devarana leverages on the company's cultural heritage and hospitality to offer an intimate sanctuary experience. The brand aims to provide one-of-akind resorts that provide an escape from the everyday world. The company's director of branding and loyalty marketing, Gerrit Kruger, said: “The Dusit Devarana brand caters

to those looking for a truly multisensory experience across all touch points; design that goes beyond the visual and service that goes beyond the extra mile. The brand is highly localised and service-driven. In fact, this is the common theme across all the Dusit brands: gracious hospitality rooted in Thai traditions." Alongside its Indian joint venture company Dusit Bird Group, the company hosted the soft launch of its inaugural resort, Dusit Devarana New Delhi last year. Key to the hotel's experience is the

Lifestyle Executive, akin to a personal butler. These highly knowledgeable individuals act at once as concierge and executive assistant, ensuring the guest receives personalised yet unobtrusive service during their stay. Last month the company announced the Dusit Devarana Dianchi Lake, Kunming resort in China, alongside its Chinese joint venture partners Dusit Fudu Hotels and Resorts. Additional locations planned for the Devarana brand include Hainan, China and Jaipur, India.

InBrief ● FOUR PILLARS Hotels is offering deals on New Year spa breaks at two of its properties this winter. Spa breaks at the Cotswold Water Park Four Pillars Hotel start from £86.50 per person based on two people sharing a room for one night on a bed-and-breakfast stay. The package includes use of all the spa facilities plus a 25-minute Decléor treatment per person or a 45-minute Mud Rasul. At the Tortworth Court Four Pillars Hotel, a one-night 'Peels Spa Break' costs from £80 per person and includes full use of the facilities, a Decléor 25-minute treatment per person and breakfast. For details see www.four-pillars.co.uk or call 0800-374692. ● BEACHCOMBER HOTELS has unveiled a new addition to its collection of luxury hotels, Royal Palm Marrakech, set to open in spring. Located 12km from the centre of Marrakech and 8km from the airport, the five-star property, will offer 135 suites and villas, along with 11 villas aimed at groups and families featuring their own private pool, traditional hammam, kitchen and barbecue. For details see www.beachcombertours.co.uk or call 01483-445621. ● STRACTA HOTELS has launched as a new hotel chain in Iceland. The first hotel, located in the village of Hella, will open in May and more properties are scheduled to open over the next few years.

January 17 2014

● CHECK SAFETY First has launched its RoomCheck Standard, a comprehensive manual that is free to all hotels. The guide provides an international benchmark that helps to examine all areas of a hotel room and enable consistent measurement in room cleaning operations. ● THOMSON HAS announced the launch of new hotel concept Thomson Scene, aimed at 25–35 year-old customers looking for vibrant, exciting nightlife while staying in stylish hotels in quieter parts of the resorts. ● UNIQUE TO Scene hotels will be late breakfasts served until noon, meaning guests can sleep well into the morning. The hotels (one in Corfu, two in Mexico, two in Greece, one in Cyprus, two in Turkey and one in Santorini) also offer pool areas and free Wi-Fi. Prices lead in at £535 per person for a seven-night holiday in Corfu with breakfast, departing on May 2 from Manchester. For details call 0871-230 2555. ● THOMSON AND First Choice will provide free Wi-Fi this summer across key hotel concepts. Customers staying in Thomson Sensatori, Couples, Family Resorts, Scene and Gold hotels, as well as First Choice Holiday Village, SplashWorld, Club Magic Life and SuneoClub resorts will be able to stay connected online for free during their stay from May 1.

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puzzlebulletin Travagrams

Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 002

Can you solve the following anagrams to decipher the destination & tour operator?

Forced Ironers

A➠

B➠ This ferry line shares its name with two species of vultures

C➠

An Vein

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, January 23rd. Solution and new puzzle will appear next week. The winner for 13th December is Samantha Berriman, Hays Travel in North Yorkshire. December 13 Solution: A=8 B=2 C=3 D=7

Crossword

These biscuits are named after an Austrian city

Where Am I?

Second largest of the Canary Islands.

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 002

Across 1. Major car rental company (5) 4. English comedian, Matt (5) 6. Jewel in the Crown specialises in holidays to this destination (3) 7. Capital of Mozambique (6) 9. The tourist attraction of Rubens House museum is in this city (7) 12. London Heathrow airport code (3) 13. Major travel group (3) 14. Operator specialising in lakes and mountains and skiing holidays (7) 15. Historic European city break destination (6) 17. Roman sun god (3) 18. One of the most famous fountains in the world (5) 19. Apia is the capital (5)

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Down 1. Warner Bros. Studio Tour London currently features this castle in the snow (8) 2. Rabat-Sale international airport code (3) 3. Victoria Falls is on this river (7) 4. One circuit of a racetrack (3) 5. Travel specialist, part of 13 Across (7) 8. South American capital city (8) 10. UK-based hotel company (7) 11. Low-cost Turkish airline, sounds mythical (7) 16. Edinburgh airport code (3) 17. X Factor winner who had a No 1 hit with Skyscraper (3)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 30 January 17 2014

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Industry Insight by... Members offer their feedback on 2013 and their insights and predictions for 2014 s the year turns, it’s time to think about our highlights of 2013 and hopes for 2014. I am delighted that eight of our ANTOR members have done just that exclusively for Travel Bulletin. We asked our members to give you their feedback on 2013 and their insights for 2014, below. Last year was a bumper one for ANTOR welcoming six new members - Serbia, Lithuania, France, BelgiumFlanders, Miami and Alberta. We also welcomed a number of new, dynamic board members including Cherrie Osborne (Antigua & Barbuda), Orestis Rossides (Cyprus), Bogdan Becla (Poland) and Laurence Logan Lechumanan (Malaysia). In 2014 ANTOR is particularly looking forward to our inaugural ‘ANTOR Meets the Travel Trade’ event on June 17. For further information, contact secretariat@antor.com This year has started off well for ANTOR with five of the top ten destinations to watch listed in the ABTA Travel Trends 2014 report being current ANTOR members.

Wishing you all a happy and successful New Year! Tracey Poggio, ANTOR Chairman Cindy Landlust (Samoa) ”Last year saw the first increase in visitor numbers since 2009 of 5.5% and welcomed the Commonwealth Games Queen’s Baton Relay. In 2014 there will be a new cruise call by Noble Caledonia, who will be visiting Savaii in 2014. Monica Galetti, Tourism Ambassador for Samoa, is looking forward to the Samoa Teuila Festival taking place in August 2014.” Alexander Gray (Lithuania) “Lithuania experienced a 19% visitor increase, partially due to the Presidency Year in 2013. In 2014, Lithuanian Tourism Ambassador Martynas Levickis, who won the title of Global Lithuanian Leader 2013, is excited about the first car rally from London to Lithuania taking place over the first May Bank Holiday weekend. Buy Lithuania takes place from January 23-27 and includes the Hosted Buyers Market. There are a few places left for tour operators to sign up for.” Jean Marc Flambert (St Lucia – Board) “2013 was a tough year. We focused on training, for the trade to be able to maximise opportunities in 2014. This year will be a good one for us and the long haul market in general. With 13 direct flights from the UK to Saint Lucia, we are targeting growth. Our top events are UNITE Caribbean in March and our event, the September Showcase on September 11 and 12.” 12

January 17 2014

Andrew Ward (Serbia) “2013 has seen strong growth for Serbia from European markets and emerging markets such as China. The UK was up 7% on first 9 months of 2013 compared with the same period in 2012. For 2014 emphasis has shifted to people looking for a new experience with activities combined and we are seeing a strong demand for this type of holiday from both the trade and independent travellers. We look forward to WTM combined with educationals and a summer event in London for agents and tour operators.” Vibeke Oliver (Denmark) “2013 was a fantastic year for Denmark with monthly increases up to 10% in visitor numbers. In 2014 we foresee strong increase for Copenhagen City Breaks and rest of Denmark will see an increase in self-drive along the picturesque marguerite route, cycling tours and Viking holidays will be the main winners. Our top events are the new dedicated online trade site launched in March and a tour operator Workshop on May 22 (Denmark, Faroe and Greenland).” Keith Beecham (Visit Britain) “2013 was the year that Britain nailed the benefits of having hosted the 2012 Games, the Royal Wedding and the Diamond Jubilee. In 2014 the volume of inbound tourism to Britain will grow 1.8% while spending is set to increase by 4.2%. In 2014 VisitBritain joins forces with the ETOA in March to deliver Hosted Buyers Marketplace- the largest B2B tourism event promoting Britain internationally at Wembley Stadium.” Suzanne Halil (Oman) “2013 was a successful year with increased fam trips, twice as many agents trained and more Tour operator partnerships. We celebrated our tenth anniversary and looking back over the years we have increased visitor figures by 18% alone in 2012 and continued to see a constant growth throughout 2013. In 2014 we are focusing on our niche markets including garden tours, bird watching, diving and sailing, kite surfing, climbing, trekking, touring, luxury travel, cruising and MICE. This year our top trade events include The Oman Roadshow, World Travel Market, The MICE Roadshow and UNITE Middle East Show.” Cherrie Osborne (Antigua & Barbuda - Board “The Antigua Hotels and Tourist Association reports that overall the December figures are showing a marked improvement over previous months and the new season has kicked in with a positive trend. Overall 2013 finished almost on a par with the previous year. We are very much looking forward to hosting the Antigua ODI Cricket series in 2014.” www.travelbulletin.co.uk

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newsbulletin Celebrate Ultimate Irish Weekend with Travel Solutions

operatorreview Abi David from Caribtours went on a fam with the Grenada Board of Tourism and stayed at Calabash in Grenada for a week. Here are her thoughts...

First impressions ..............................10/10 A very warm welcome and relaxing atmosphere. I was shown straight to my gorgeous pool suite overlooking the manicured gardens.

Comfort ..............................................9/10 I felt very at home, especially having breakfast served on my balcony each morning.

Quality ................................................9/10 The hotel is of a very high standard and it’s easy to see why they have so many repeat guests. The food at Rhodes Restaurant was delicious and the restaurant is obviously popular not just with guests, but outside clients too. We were lucky enough to see one of their five villas whilst we were there, called Hummingbird, and it was truly spectacular.

Service ................................................9/10 I forgot to order breakfast on the first night so when I called reception the next morning they organised for the maid to come over and make it for me. Service was always given with a smile.

Good to know ............................................ Try the shrimp and callaloo tart at Rhodes Restaurant.

Overall scoring: ........................................

9/ 10

TRAVEL SOLUTIONS is offering clients the chance to experience the Ultimate Irish Weekend in Blackpool from March 28-31. The event, now in its eighth year, features music, dancing and comedy. When guests arrive at the hotel, they will be greeted by music in the lounge, while Irish stars such as Mary Duff, Declan Nerney, Hugo Duncan and Philomena Begley will entertain them each evening, with afternoon shows also taking place on the Saturday and Sunday. The company offers groups of more than 20 discounts or free places, and those who pre-book tables will be seated together. For large groups, the operator can also help arrange transport to and from the event. Coach transfers will be provided from Northern Ireland (including stops in Scotland) for an additional supplement. Prices start from £249 per person based on two sharing and include three nights’ breakfast accommodation at the Norbreck Castle Hotel, with evening meals and entry into five Irish entertainment shows also included. Upgrades to the nearby Hilton are also available. For more information or to book call 028-9045 5030 or see www.travel-solutions.co.uk

New enhancements at AMResort's Punta Cana property AMRESORTS HAS announced the completion of its latest enhancement project at Zoëtry Agua Punta Cana in the Dominican Republic. The luxury five-star resort has seen an expansion and renovation that includes 45 new ultraluxurious suites including six Junior Suites in the Ocean Front and Ocean Front Deluxe room categories; 26 Junior Suite Ocean View rooms overlooking the beach; 12 Agua Garden View suites offering tropical garden views; and a Penthouse Ocean View Suite featuring a private elevator, living room and terrace with Jacuzzi. Other on-site enhancements include a new infinity pool with a swim-up wet bar and a fourth restaurant. For more information see www.breathlessresorts.com (Caribbean feature - page 24)

Abi receives a £10 shopping voucher for her review. If you'd like to take part and receive a free voucher email jill.sayles@travelbulletin.co.uk or call 020-7834 6661 with your name and contact details.

Infinity pool, Zoëtry Agua Punta Cana

January 17 2014

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Paul Mellon Business development manager, Funway Holidays At home What's your favourite household gadget? Coffee maker. What are your favourite TV programmes? Big Bang Theory and Homeland. Who does the cooking? Me. What's a typical weekend for you like? Watching Portsmouth play football plus a few beers on a Sunday lunchtime. What do you do to relax? Listen to music. What music do you listen to? Anything that I can sing along to in the car. What's your favourite movie? Star Wars

At play Where would you most like to visit and why? Cuba. Have always been fascinated by everyone driving around in 1950s cars. What are your hobbies? Watching football home and away. What's your favourite (non-work related) website? Sky Sports. Do you use social media for work and play? Yes. What trait do you dislike in other people? Dishonesty. What is your best quality? My sense of humour. What's your most embarrassing moment? Locking myself out of my hotel room in just my underwear (alcohol was a factor!!).

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“

My most embarrassing moment? Locking myself out of my hotel room in just my underwear

”

At work What other companies/organisations have you previously worked for? American Express, Superbreak, Inghams, Maritim Hotels, Trails of Indochina, Wendy Wu, W&O. If you could change one thing in the industry what would it be? Same pricing for agents and direct customers. What personal item do you have on your desk at work? My own mobile. What's the best thing about your job? Meeting agents. What's a typical day like? Out on the road in all weathers and working with new and existing travel agents to see how we can grow our business together. What's your favourite travel app? Not solely travel related but LinkedIn.

Who has been your inspiration in the travel industry? Every customer that I’ve met. If it wasn’t for them travelling I wouldn’t be here! What skill are you most proud of? Persuasion. There is nothing better than getting a new agent to use your company. What do you love about the travel industry? The people I’ve met (and will meet). What item do you always take with you when travelling? Plug adaptor.

January 17 2014

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TO CELEBRATE its 25th anniversary this year, Intrepid Travel has launched a range of new tours, including a public transport-only tour in the Canadian Rockies, giving travellers a taste of living like a local and also reducing carbon emissions. The 11-day Best of Western Canada tour travels from the Rocky Mountains in Vancouver to the city of Calgary, and includes a hike up Whistler Mountain in Jasper, as well as time at Banff National Park. Prices start from £2,135 per person. For details visit www.intrepidtravel.com/new-trips-2014

Canadian Tourism Commission set to host London networking event THE CANADIAN Tourism Commission has confirmed that it will host Canada Shared, its B2B and media networking event, on Thursday February 27 in Central London. Following the success of Canada Shared, Canada Squared last year, the commission intends to bring over a larger number of Canadian suppliers to meet with the British industry. Companies such as Rocky Mountaineer, Fairmont Hotels and Via Rail will bring new Canadian Signature Experiences (CSE) representing diverse holiday experiences such as Arctic lodges, sea kayaking operators, Aboriginal trails and ranches to the table. The commission expects to host more than 50 Canadian companies at this year's event alongside a range of German and French operators. British operators and Canada Specialist Agencies will be invited to an afternoon of speed networking, while the evening will be turned into a pop-up Canada event supported by provincial partners Tourism Yukon, Destination British Columbia, Travel Alberta, Tourism Ontario, Destination Quebec and the Atlantic Canada Tourism Partnership. Rupert Peters, regional managing director - core markets, of the commission, said: “Canada Shared, Canada Squared was very well received in 2013 by both Brits and Canadians alike. The royal endorsement from Prince Andrew was the icing on the cake and a hard act to follow, but the team are working hard to create an event that encourages business and reminds the industry of the outstanding tourism product the country has to offer.”

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For more information visit www.keepexploring.ca/cse Meanwhile, the CTC has launched its spring advertising campaign which runs for eight weeks in print and online alongside a three-week integrated cinema campaign. The commission has partnered with organisations such as Air Canada, Atlantic Canada Tourism Partnership, Travel Alberta, Ontario Tourism Destination British Columbia, Destination Quebec, and, for the first time, Aboriginal Tourism British Columbia for advertising campaigns launching on February 1, which will run for between four and six weeks. The cinema and online campaign will revisit the ‘Canada Shared’ footage, compiled from footage submitted by Canadians in 2012. Online will also use video clips, including new ones such as a beluga whale spot filmed in the Hudson Bay. In print and online, the commission will be using new images taken in Alberta and Newfoundland, with consumers being directed to specific price-led packages. Operator partners include Bon Voyage, Cox and Kings, Discover Holidays and North American Travel Service. Peters said: “For these campaigns, we’re using the media channels that give Canada its broadest reach and impact across these markets. We’re also delighted to have Aboriginal Tourism BC working alongside us for the first time, highlighting some of the great travel stories and experiences within First Nations Canada.” For more information visit www.keepexploring.ca

January 17 2014

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canada Glacier Sky Walk opens in May A NEW attraction that is designed to engage visitors to learn about glaciology, geology and the unique ecosystem of the Columbia Icefield area is set to launch in May. The Glacier Sky Walk begins with a five-minute transfer by coach from the Glacier Discovery Centre, after which visitors can journey along the Discovery Trail, a fully accessible, cliff edge walkway that extends along the Sunwapta Valley. The cliff edge walkway leads to a glass floored observation platform called the Skywalk Discovery Vista, 280m above the Sunwapta Valley. Visitors also have the opportunity to spot the mountain goat, and the experience is presented in an interactive story-telling format. For details visit www.glacierskywalk.ca

GREAT RAIL Journeys has launched its new Canada tour as part of its Worldwide Holidays By Rail brochure which features five new tours out of a total of 40. As an example, a 16-day Canadian Whales And Wildlife tour costs from £5,175 per person including flights. Highlights include Vancouver, an Orca watching trip, journeys on the Canadian train, The Rockies and Jasper, a Wildlife Discovery Tour, Maligne Lake and Canyon, Winnipeg, Churchill, a Beluga whale watching trip, a wildlife talk, a Tundra buggy excursion and a rail journey to Winnipeg. For details or to book call 01904-521980 or visit www.greatrail.com/uk

Ontario outlines new events, attractions & properties for 2014/15 ONTARIO HAS unveiled a range of new events, attractions and hotels this year. Events include WorldPride 2014, which will take place from June 20-29 in Toronto (www.pridetoronto.com) and is estimated to bring 775,000 to several million visitors to Toronto. Next year, the Pan Am Games will take place from July 1026 and the Parapan Am Games from August 7-14. The games are multi-sport events held every four years, with athletes from the Americas invited to come to Toronto and compete in summer sports ranging from fencing, sailing, tennis and kayak events. For both games there will be a newly constructed Pan American Village located at the heart of the games on an 80acre site next to the Don River in Toronto’s waterfront district. See www.toronto2015.org Meanwhile, new attractions include the Ripley’s Aquarium of Canada – Toronto (www.ripleyaquariums.com/canada), which opened in October last year. Located at the base of Toronto’s CN Tower and Rogers Centre, the 12,542m² aquarium has a capacity of 5.6million litres and is home to 450 species. The facility features a 96m-long moving walkway in a see-through

tunnel below a shark lagoon inhabited by sand tiger sharks, as well as a tropical reef tank. There are also Great Lakes exhibits and Atlantic and Pacific habitats. The Hornblower Niagara Cruises catamarans have also been launched, offering tiered viewing decks that provide a 360-degree view of Niagara Falls, as well as indoor observatory areas. There will also be sunrise and sunset as well as fireworks cruises. Visit www.niagaracruises.com New hotel openings include the four-star Delta Kingston Waterfront Hotel (www.deltahotels.com), a former Radisson property which has undergone a multi-million dollar renovation. It features 126 modern guestrooms, a new lobby and public areas, indoor rooftop pool and more than 5,000-ft² of conference space. The Manitoulin Hotel & Conference Centre (www.circletrail.com) opened in May last year and is situated on an island on Lake Huron, one of the Great Lakes. The waterfront property offers 58 rooms with Wi-Fi, a conference centre accommodating 350 people, a restaurant, outdoor swimming pool and community tours.

Explore adds 13-day Walking in the Rockies tour from £2,199 EXPLORE HAS introduced a 13-day Walking in the Rockies tour, taking in national parks including Glacier, Jasper and Banff. The tour departs in July and August and costs from £2,199 per person including flights; two nights’ hotel and ten nights’ camping accommodation; most meals; transport; and the services of a tour leader/driver. Alternatively, a two-week Western Canada Pioneer tour explores the Columbia Glacier, Athabasca Falls and Lake Louise. Along the way, travellers will visit a bear sanctuary in Yoho, hike through Red Canyon and embark on walks through Jasper National Park. There is also the opportunity to embark on activities including rafting, canoeing, cycling or glacier walking. Departing in July and August, the tour costs from £2,496 per adult and £2,179 per child, including flights; one night’s hotel, five nights’ tepee, two nights’ yurt and five nights’ camping accommodation; all meals; transport; and the services of a tour leader/driver. The tour has a minimum age of eight years. For further information or to book call 0844-499 0901 or visit www.explore.co.uk

January 17 2014

The Rocky Mountains

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canada Alberta highlights range of new experiences & events THIS YEAR is set to be a big one for Alberta, Canada, with new experiences and a diverse range of events across the province, including the cities of Calgary and Edmonton. Highlights include a new five-day Walking with Dinosaurs: A Journey through Time package with Bon Voyage (www.bon-voyage.co.uk) from July 17-21, which draws on the expertise behind the BBC TV series ‘Walking with Dinosaurs’. The tour includes daily themed activities accompanied by a palaeontologist such as a guided exploration of Dinosaur Provincial Park (a UNESCO World Heritage Site) and visiting Alberta’s fossil-rich Badlands; a trip to the Royal Tyrrell Museum, home to 140,000 individual specimens; and a day with BBC Earth, which allows guests to step into the world of BBC Earth experts. Also new for this year are a spring ski yoga package at Sunshine Village in Banff National Park (www.skibanff.com); the 918ft Glacier Skywalk

(www.glacierskywalk.ca) observation platform opening in Jasper National Park in May; Calgary’s Kensington Riverside Inn (www.kensingtonriversideinn.com) becoming a member of the Relais & Chateaux collection of hotels; and Icelandair’s (www.icelandair.ca) yearround flights to Edmonton from London via Reykjavik, which are due to commence on March 5. Anniversaries and events include the 50th anniversary of the Marmot Basin ski hill in Jasper National Park (www.skimarmot.com), which has had more than $27m spent on renovations over the past decade; the centenary of The Fairmont Palliser in Calgary (www.fairmont.com/palliser); the ten-day Calgary Stampede from July 4-13 (www.calgarystampede.com); and the Canadian Snow Rockies Battle (or Yukigassen) in November, a snowball battle which takes place in Jasper National Park, with the winning team having the opportunity to take part in the World Cup in Japan (www.jukigassencanada.com).

Québec promotes range of events for agents to highlight to clients A NUMBER of events are taking place in Québec this year in Montréal, Québec City and the Eastern Townships. In Montréal, Cirque du Soleil (www.cirquedusoleil.com) is unveiling its new show at the Old Port from April 24, while the International Jazz Festival (www.montrealjazzfest.com) will celebrate its 35th anniversary in the city from June 27-July 6. There will be more than 500 shows, including 350 free outdoor concerts in the heart of downtown Montréal. For clients looking for a place to stay in Montréal, the new Marriott Courtyard Montréal Downtown (www.marriott.com) has opened and offers 200 rooms and a Darlington Steakhouse restaurant. Alternatively, in Québec City, the

Fairmont Chateau Frontenac (www.fairmont.com/frontenacquebec) has been undergoing restoration which is expected to be completed this year. Upgrades include the refurbishment of 618 hotel rooms and the main lobby; the construction of a new floor of Gold rooms; expanding the Gold Lounge; a new spa; renovating and expanding the health club; and replacing the roof. The hotel will also be showcasing various artefacts from the Saint Louis Forts and Châteaux, as well as creations by local artists. The city is also restoring the local riverbank and lakeshore and has seen the return of a number of wildlife including striped bass, salmon and peregrine falcons. In the Eastern Townships,

activities include an International Dark Sky Reserve (www.sepaq.com) in Mont-Mégantic National Park. The park houses the ASTROLab, an astronomy activity centre devoted to making science accessible. The Eastern Townships (www.easterntownships.org) are famed for their local produce and are one of Québec’s premier maple producing areas. A number of programmes have been introduced to promote regional delicacies such as Créateurs de Saveurs, with more than 70 food producers offering seasonal local produce; 16 Cafés de Village, which are small eateries; and the Chefs Créateurs in 19 of the region’s restaurants, where the chefs have to use local produce and create a local dish.

BUNAC urges working holidaymakers to apply now for gap year programmes OVERSEAS WORK and volunteer specialist BUNAC is urging prospective 'gappers' to sign up for its Work Canada support programmes now, as the Canadian High Commission has released limited allocations of visas. The third and final tranche of 2,000 visas will be released early this year, so agents with clients interested in a working holiday should act now as the visa application takes up to three months. BUNAC’s Work Canada programme helps applicants to navigate their way through the visa application process, as well as assisting with job-hunting, transfers and a place to stay. For further information visit www.bunac.org.uk/uk/workcanada or call 020-7870 9570.

January 17 2014

THE CANADIAN Museum of Human Rights (CMHR), a national museum currently under construction in Winnipeg, Manitoba, will open its doors on September 20. The new attraction will be the first national museum in Canada’s history to be located outside the National Capital Region and will be a national and international centre for visitors to learn about human rights issues and for students and researchers to use as a learning centre.

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TRANSUN’S 2014 Santa packages are now on sale where travellers can search for Santa through the snow covered forests for his hidden log cabin, before experiencing a private meeting with him. Guests will also get the chance to take part in a reindeer sleigh ride and a husky sled ride on the operator's three-night Sleigh Bells Ringing package. Prices start from £799 per person for three nights, based on two sharing and includes flights based on a November 14 departure. Thermal suit and boot hire plus presents for children at the meeting with Santa are also included. For details call 01865-265200 or see www.transun.co.uk

Finnair to open exclusive Premium Lounge in Helsinki this spring WORK HAS started on building a new Premium Lounge directly adjacent to the Finnair Lounge near Gate 36 in the non-Schengen area of Helsinki Airport. The new lounge, designed by Helsinki-based dSign Vertti Kivi & Co, will open in spring to complement the carrier's original lounge. The new facility will be available to Finnair Plus Platinum and Gold members and their guests only, as well as frequent flyer cardholders with equivalent status at a fellow oneworld airline. All customers have the option of new private shower suites and a Finnish sauna. An exclusive Finnair tax-free shop will also open next to the lounges, serving all nonSchengen passengers. The airline's manager of lounge and VIP services, Markku Remes, said: “We are eagerly looking forward to opening a new lounge for our most frequent and loyal customers to keep up with burgeoning demand for our world-class lounge facilities. “The expanded lounge environment will offer passengers calm, refreshment and relaxation while also showcasing Finland as an international hub of art and design surrounded by the freshness of nature.” Meanwhile, Business Class passengers, Finnair Plus toptier loyalty card holders and other customers entitled to lounge access at Helsinki Airport are now offered an upgraded range of complimentary wines, beer and spirits at all the airline's lounges at Helsinki Airport, as well as hot meals at breakfast, lunch and dinner times. Additionally, at the nonSchengen Finnair Lounge, a more exclusive list of premium Champagnes and liquors are available for a charge. Joseph Perrier Cuvée Royale Brut Champagne is complimentary for Finnair Plus Platinum members and other Emerald-level oneworld frequent flyer cardholders. For more information see www.finnair.com

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Hurtigruten visits the Lyngenfjord on southbound voyage THIS SPRING, Hurtigruten guests can look forward to a new highlight as the Lyngenfjord, located east of the Lyngen Alps, will be featured on the line's southbound voyage. Ships will visit the Lyngenfjord between Skjervøy and Tromsø as part of 'The Arctic Awakening' spring programme from early April to late May, which focuses on the 'Secrets of the sea' and encounters with birdlife. For example, guests will find out all there is to know about Norwegian skrei and dried cod, and can try their hand at preparing fish. All activities are accompanied by local fishermen who come on board to provide commentary. The Lyngenfjord stretches approximately 85km into the interior of the Troms region and offers natural contrasts, with deep blue water, bubbling waterfalls and green banks in some areas, along with glaciers, rugged cliffs and deep canyons. New excursions give guests the opportunity to explore Arctic birdlife up close, for example, on a kayak tour near Tromsø or on a trip to the national park on the Varanger Peninsula, home to a variety of different bird species. During the summer months (June to August) the ships will visit the Geirangerfjord, while in autumn (September to October) a trip to Hjørundfjord is a fixture on the sailing plan. Trollfjord is also visited year-round if weather and snow conditions allow. The six day ‘Classic Voyage South’ from Kirkenes to Bergen costs from £1,053 per person for departures in April and May. It includes five nights' full board on the ship based on two people sharing. Flights, transfers and a night's breakfast stay in a hotel can be added for an additional £590 per person. For more information call 020-3582 6642 or visit www.hurtigruten.co.uk

January 17 2014

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scandinavia Four-night Swedish Lapland break from £4,960 per family SIMPLY NORTHERN Lights has introduced a new family experience to Swedish Lapland, particularly aimed at halfterm breaks, which includes a snowmobile excursion to the ice field of Bothnian Bay. On the four-night option, children can experience the sight of a giant ice field of glistening formations piled up to 10m high, constantly changing shape with the wind and sea current. Other family activities include a Nordic Winter Skills course, a husky excursion through the forests of Swedish Lapland and a guided Northern Lights snow shoe walk. Accommodation is in newly refurbished cabins, and the tour allows for children and adults to learn how to walk in snow shoes, light a fire in the snow and take lunch in a Sami tent sitting on soft reindeer skins. Prices for February half-term start from £4,960 per family, based on two adults and two children, and include flights from Heathrow, transfers, warm outer clothing, accommodation at Brändön Cabins on a full-board basis and all excursions. To book visit www.simplynorthernlights.co.uk or call 01427-700115.

Discover the land of the Northern Lights

500

SAVE UP TO

PER PERSON ON SELECTED DEPARTURES!

3, 4 and 7 nights between January and March 2014 Snowmobiles, Husky Sleds, Reindeer and more! CALL 01865 265200 OR VISIT WWW.TRANSUN.CO.UK 22

January 17 2014

TABER HOLIDAYS is offering Swedish Lapland Adventures, a February half-term package from £1,650 per adult and £783 per child (aged six-11). Based on an island in the Lulea archipelago, the three-night trip features dog sledding, a snowmobile trip, an aurora hunt by snowshoe and a Nordic winter adventure skills session. Accommodation is a cabin at Brandön Lodge, overlooking the frozen sea, and the price includes flights from Heathrow, transfers and half-board accommodation. The trip departs on February 17 and 24. For details call 01274-875199 or see www.taberhols.co.uk

New packages in West Sweden from Taber & WayGo Adventures TABER HOLIDAYS and WayGo Adventures have added new packages in West Sweden for this year. As examples, a four-night stay in floating hotel, Salt & Sill, situated in Bohuslän on the small island of Klädesholmen, followed by two days at First Hotel Avalon in Gothenburg, costs from £1,214 per person. The price is based on seven nights' breakfast accommodation between June 1 and August 31 and includes flights from Heathrow and car hire. For details call 01274 875 199 or see www.taberhols.co.uk Meanwhile, an eight-day sea kayaking break in West Sweden leads in at £1,680 per person with Way2Go Adventures. Prices lead in at £1,680 and include BCU 3* training and BCU Foundation Safety and Rescue training. Flights and transfers are excluded and the trip is available from September 13-20. Call 01594-800908 or see www.way2goadventures.co.uk For more information about visiting West Sweden and Gothenburg see www.westsweden.com and www.gothenburg.com

Peregrine adds three new tours in Scandinavia SMALL GROUP operator, Peregrine has launched three new tours in Scandinavia for clients looking to explore the eclectic mix of nature, history and contemporary design. The company's eight-day Jewels of Scandinavia leads in at £2,450 per person, based on two sharing, and explores Bergen, Oslo and Copenhagen and takes guests to some of the most popular sights of Scandinavia including the Royal Palace of Stockholm and the Viking Ship Museum in Oslo, before finishing in Helsinki. An eight-day Norwegian Fjordland option leads in at £3,395, based on two sharing, and takes guests on the Flam Railway, through some of Norway’s fjords, Aurlands and Nærøy. Meanwhile, for clients looking to do it all, a 14-day Splendours of Scandinavia combines both tours and costs from £5,465, based on two sharing. For more information see www.peregrineadventures.com

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scandinavia

LAPLAND AND the Northern Lights have been introduced by Great Rail Journeys to make the most of this year’s peak in solar activity. The tour features Lapland and Norway’s Lofoten islands by scenic railway, with opportunities to view the Northern Lights at Lofoten and Narvik viewing points. The 11-day option costs from £2,295 per person and includes scheduled flights; rail and coach travel; ten nights' breakfast accommodation; six dinners; a rail journey on the Dovre Railway to Trondheim; a rail journey on the Nordland Railway to Bodø; a Hurtigruten journey to Lofoten Islands; a Northern Lights Photo Safari; a Viking feast; a journey on the Ofoten Railway to Kiruna; a guided tour of the Ice Hotel; a sami experience; transfers; and a tour manager. Single room prices include a supplement of £475. For details call 01904-521980 or see www.greatrail.com

Superbreak offers choice of Iceland excursion options with prices from £41 the folklore and superstition, as well as explaining the underlying scientific facts that make the magical light show possible. Tours are available until April 15. The whale-watching excursion leads in at £44 per adult and £21 per child and departs from the old harbour in Reykjavik, in search of minke whales, humpback whales, dolphins and porpoises. The tour is available year round, subject to weather conditions. For details or to book visit www.superbreak.com/agents or call 0871-221 4444.

Taber Holidays

From hush to mush! Experience Tromsø, the capital of the Arctic Circle and home to the ethereal Northern Lights.

Unleash your sense of adventure. Unleash Scandinavia. Visit our website at: www.taberhols.co.uk Or call: 01274

875199 for your free brochure

Wrapped in a pristine white blanket, Lapland is the ultimate winter destination and the perfect adventure playground.

Or how about an exhilarating husky ride across the spectacular Arctic tundra?

Trym Ivar Bergsmo/Finnmark Reiseliv

Terje Rakke/Nordic Life/www.visitnorway.com

SUPERBREAK HAS added two new excursions in Iceland that can be added when agents make a hotel booking to Reykjavik. A Northern Lights boat trip and a whale-watching excursion are now available, both of which are popular activities for customers booking a short break to Iceland. The boat trip costs from £41 per adult and £21 per child and travels away from the city lights to a prime location that is ideal for viewing the Northern Lights. Whilst out searching, the guide will tell passengers about the lights,

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GRENADA GATHERING....The Grenada Tourism Board recently took a group of operators on a fam to the ‘Spice Isle’ to take part in a range of activities and hotel inspections. The group visited a variety of attractions including the Gouyave Nutmeg Processing Station; St. George’s Market Square and the spice market; Grenada Chocolate Factory; Adventure River Tubing at the Balthazar River; the West Indies Cricket Heritage museum at the Spice Basket; a visit to the traditional River Antoine Rum Distillery; and snorkelling at the Underwater Sculpture Park. Pictured at the True Blue Bay Resort are, from the left: Sharon Bernstein, Grenada Tourist Board; Magdalena Fielden, True Blue Bay Resort; Hannah Underwood, Black Tomato; Jacqueline Michael, Holidays to Feed the Soul; Casey Hurford, Letsgo2; Abigail David, Caribtours; Aaron Hyde, Kenwood Travel; Samantha Fowler, Hayes and Jarvis; Dave Carter, Gold Medal; and Jennifer Wiltshire, True Blue Bay Resort.

Grenada newsbites GRENADA IS working towards replacing its Tourist Board with a Tourism Authority during 2014. As Grenada prepares to celebrate its 40th Anniversary of Independence on February 7, the theme for the celebrations is ‘Uniting our People, Restoring Hope for a Brighter Tomorrow’. The events began with a 40-day countdown at the end of December. Marketing plans for this year will include concentrating on a range of strategic markets including diving, yachting, luxury and sustainable tourism. THE TRUE Blue Bay will host a chocolate festival from May 18–25. Organic and carbon free chocolate is produced on the island and chocolatier and founder of Chocolate Delight, Gerry Wilton, will welcome guests to offer a range of activites. These include a visit to the Belmont Organic Cocoa Plantation, learning about the history of chocolate, truffle making and chocolate tasting. For details of an eight-day chocolate package at the resort, email chocolate@truebluebay.com GRENADA WILL continue to be served by four flights weekly this year; two from British Airways from March 30 and two from Virgin Atlantic. All flights touch down in St Lucia and lead in fares for BA start from £543 per person including taxes and with Virgin Atlantic from £623. SANDALS LASOURCE Grenada Resort & Spa opened on December 21 last year. The resort has 225 rooms and suites and incorporates the Luxury Included concept. The resort is situated on 17 acres and is a short distance from Maurice Bishop International Airport.

January 17 2014

Mount Cinnamon Beach Club & Resort launches spice tour MOUNT CINNAMON, a resort featuring 22 suites and villas and overlooking the Grand Anse Beach, has launched an Epicurean Spice Experience in Grenada, which is also known as the Spice Island of the Caribbean. During the week, guests will be taken to the west coast of the island to the resort’s sister property, Mount Edgecombe (www.mountedgecombegrenada.com). A 17th century working plantation, the house maintains many traditional varieties of crops and fruits as well as exotic flowers and spices, most of which find their way to the resort’s restaurant, Savvy’s. Guests are also offered interactive cooking classes which include demonstrations and explanations of how the island’s ingredients play a key part in cooking. The package includes seven nights’ breakfast accommodation; a one-day excursion to Mount Edgecombe with garden walk, Grenadian masterclass and lunch; two private cookery classes in the guest’s villa; a visit to the Fish Friday Lime, a Caribbean tradition; a spice goodie bag with recipes; island tour; garden tour; and transfers. Prices start from $2,750 (approximately £1,743) based on two sharing a one-bedroom suite. For further information visit www.mountcinnamongrenadahotel.com or email reservations@mountcinnamongrenada.com

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caribbean nn, holiday

by John Gui

researcher

Antigua has been on John's mind... John Guinn runs Holiday Hut and has a weekly travel show on internet radio station, Secklow Sounds. He also contributes regularly to UK Health Radio. ’M THINKING about Antigua a lot at the moment. In fact it is so much in my mind that I replayed an interview I did back in 2012 with Colin James, CEO, Antigua and Barbuda Tourism Authority on a recent show. You can hear it here http://tinyurl.com/q3rnlhv . You can be forgiven for thinking that the recent bad weather has made me think about the sun, sea and sand while relaxing on one of the island’s 365 beaches. Or perhaps you’re thinking about the friendly welcome from the locals. It could have been the surreal moments I experienced while on previous trips, such as someone getting on the bus carrying a chainsaw (I’ve yet to see this in the UK), or Scooby wearing a woolly hat in the middle of the sea at Stingray City (it was early, but it wasn’t that cold). But it’s none of these. It is far more serious than escaping the British winter. I am thinking about Antigua as I am critically low on hot sauce. More specifically, Susie’s Hot Sauce. I bought a selection home with me after my last trip. I had thought that I had run out in November, but luckily I found another bottle at the back of the cupboard. However, it is getting low. You see, I judge a destination on what I can put on my breakfast. Nothing compares to the original Susie’s Hot Sauce. Susie’s Hot Sauce was created by Susannah Tonge back in the 1960s and is now under the watchful eye of her daughter, Rosemarie McMaster. How good is it? Well it is so good “Rosie” received the Order of the British Empire (OBE) in 2009. So, if you are visiting Antigua in the next few weeks please can be bring me a few bottles back? I’ll be eternally grateful.

TRUE BLUE Bay, a boutique resort in Grenada, has opened a new gym and yoga studio. The new purpose-built facility houses a gym and yoga studio, along with cardio machines and equipment for isolation exercises and weights. Classes include twice weekly free yoga sessions for guests plus Pilates, Zumba and dance classes. For more information visit www.truebluebay.com

Mums come first at Royal Westmoreland, Barbados ROYAL WESTMORELAND, a family-friendly golf, beach and spa estate in Barbados, is launching a new family holiday which puts mums first. The Mums First package costs from £780 per person based on a family of four or £3,120 per family (excluding flights) and is available from May 1-December 14. The package includes seven nights in a threebedroom Royal Villa on a self-catering basis; a prepared in-villa family barbecue on the night of arrival; a grocery welcome pack on arrival and personal grocery shopping service; private in-villa cook to prepare dinner for the family on two further nights; a personal laundry service, housekeeping service and babysitting service; a concierge service to organise family activities; a pampering session for mum at the spa; complimentary daily green fees; and private transfers. Guests will stay in a Royal Villa, which offers open plan living, three en-suite bedrooms and a garden, some with their own swimming pools. During their stay, all guests have unrestricted access to the estate’s leisure facilities, which include two 25m pools, a children’s pool, a gym, a championship golf course, Clubhouse restaurant and Bajan Rum Shack, tennis with floodlit courts, the spa and Mullins Beach Club. For more information call 01524-782503 or visit www.royalwestmoreland.com

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Snow guarantee from Club Med CLUB MED has announced a new Snow Guarantee which states that if less than 50% of the pistes are open during their holiday, holidaymakers will be able to claim 50% of their holiday cost back. The guarantee applies to a range of resorts including Aime La Plagne, Alpe d’Huez, Les Deux Alpes, Tignes Val Claret, Serre Chevallier and Villars sur Ollon. Each resort offers a range of sports and activities, from skiing and snowboarding to swimming and Yoga. Also available at these resorts are childcare clubs to allow parents to get the most out of their holiday. For details see www.clubmed.co.uk

January 17 2014

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caribbean HALF MOON luxury resort in Montego Bay, Jamaica, has introduced a Great Winter Thaw package that includes a $200 resort credit and a complimentary room upgrade. Carrier offers seven nights’ room-only accommodation at the property from £1,965 per person, based on two adults sharing a superior room and including flights from Gatwick plus transfers. The package is available from now until April 11, with the exception of February 15-22. For details call 0161-660 0364 or visit www.carrier.co.uk. This year is also the resort’s 60th anniversary and as part of the celebrations, it will be serving a different cocktail each day throughout the year. The resort has introduced a new Live and Let Die cocktail which commemorates the fact that one of the West Cottages featured as James Bond’s suite in the film. For details visit www.halfmoon.com

Almond Beach Resort Barbados reopens as four-star family all-inclusive ALMOND BEACH Resort, located at the former Almond Beach Village on Barbados’ West Coast, has reopened as a family-friendly, all-inclusive property following a $3m renovation. The resort, which offers 135 rooms in its Southern half, is offering opening rates from $185 per person per night. The property is managed by Sun Group Hotels and is represented in Europe by UK-based Resort Marketing International. Facilities include three swimming pools – one for toddlers, one for families and one for adults, two restaurants, floodlit tennis courts, squash courts, a fitness centre and golf practice range. Room rates include selected watersports, glassbottom boat rides, shopping shuttles, exchange dining, plus a variety of adult on-site experiences such as beach fun days, mixology, yoga sessions and cooking demonstrations. Key features of the resort include the nursery, kids’ club and teen centre, which are equipped with toys, games, games consoles and a virtual DJ booth. Fully qualified and trained staff are on hand to supervise creative play indoors, throughout the grounds and in the outdoor play park. For further details visit www.almondbarbados.com

Saint Lucia celebrates 35th anniversary of independence with new events A NUMBER of developments and events are taking place in Saint Lucia this year to celebrate its 35th anniversary of independence. The Saint Lucia Jazz & Arts Festival 2014 (www.stluciajazz.org) will take place from April 30-May 11, with local and international artists performing at venues across the island. A Segway tour and the Tet Paul nature trail are two of the latest excursion additions on the island. The Segway tour takes guests along a northern hillside trail with historical and cultural stops along the way, while the Tet Paul nature

trail in Soufriere is a moderate to easy walk led by experienced guides who will describe the plant life, tropical fruits and the history of the surrounding areas to guests. Meanwhile, in terms of properties, refurbishments are now complete at Coconut Bay Beach & Spa Resort. The resort’s main restaurant, Coconut Walk, as well as The Beach Grill and Capri restaurant have been remodelled and new colour LED lights have been added to three pools. Cap Maison has also opened a new beach bar and grill at its secluded

beach, The Naked Fisherman (www.thenakedfishermanstlucia.com ), which is said to offer a casual and relaxed Caribbean beach bar experience. Meanwhile, getting to Saint Lucia is now easier with 13 flights weekly from the UK, including departures from Gatwick, Manchester and a selection of regional airports. BA flies daily, Virgin five times weekly and Thomas Cook weekly. To request a copy of the newest Saint Lucia brochure, agents can email their postal address to sltbinfo@stluciauk.org

Discover the Caribbean

Fly from London to Cancun, Havana, Punta Cana, La Romana and Santo Domingo.

Introducing in May 2014 London to San Juan (Puerto Rico) All flights are via Madrid.

Call 0871 222 9122 or visit www.aireuropaexperts.com email: uksales@air-europa.com Airline of the year to South America

Best economy airline South America 2013

January 17 2014

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caribbean Barbados to host 2014 Top Gear Festival THE TOP Gear Festival will make its Americas debut in Barbados at the newly renovated Bushy Park Circuit on May 17-18. Hosted by Jeremy Clarkson, Richard Hammond and James May, the festival will feature a line-up of cars and driving talent including The Stig, the show’s stunt team and guest drivers from the world of motorsport and entertainment. Stars will take to the track in a series of stunts and features for the weekend. Richard Sealy, minister of tourism and international transport for Barbados, said: “Barbados is already the base for the celebrated Sol Rally Barbados, which has seen the cream of the crop of the rally world compete on our island’s roads, and hosting Top Gear Festival now places Barbados firmly at the heart of Caribbean motorsport.

“We have identified events and niches that are integral to the viability of our industry and Top Gear Festival ticks these boxes. Essential plans and actions are well on track for the project with Bushy Park Circuit promising to be the perfect venue.” For more information and to book visit www.topgearfestivalbarbados.com For further details about Barbados see www.visitbarbados.org

Virgin Holidays adds new properties across destination VIRGIN HOLIDAYS has added more properties to its Caribbean portfolio. In Jamaica, the newly renovated adults-only The Jewel Paradise Cove in Ocho Rios has been added, which focuses on health, spa and fitness. Jewel Dunn’s River, which offers a selection of land and water sports, has also been introduced and is located near the Dunn’s River Falls. At both

Jewel resorts, guests will receive exclusive offers including VIP check-in with welcome cocktail, 15% off in the spa, 15% reduction on a private candlelit dinner and complimentary fruit platter. Meanwhile, in Mexico, the operator is now featuring the all-inclusive Barcelo Maya Beach Resort, located in the Riviera Maya, while in Playa Del

Carmen, the Sandos Playacar Beach Resort & Spa has also been introduced. Alternatively, guests can opt to stay at the Melia Marina Varadero, an allinclusive marina resort in Cuba, located a short walk from the beach and ideal for families. For further details call 0844-557 3973 or visit www.vhols4agents.co.uk

THE DISCOVERY at Marigot Bay hotel has been rebranded as Capella Marigot Bay, Saint Lucia following its acquisition by Capella Hotels and Resorts. The resort features 124 rooms that include 57 suites (most with their own private plunge pools) with balconies and views of the bay. The group is encouraging guests to write down what experiences would make their stay better and the hotel will fulfil all reasonable requests. There has also been heavy investment in refurbishing the hotel, with improvements including the transformation of The Lapli Spa into a new Spa Village. Meanwhile, The Capella Marina Village is being developed to include more local artisans, products and businesses. Current offers include stay seven nights, pay for five from ITC Classics. Prices start from £1,125 person based on two adults sharing a resort view room and include breakfast, Economy flights from Gatwick with BA and private transfers. The offer includes a saving of up to £160 per person and is valid until October 31. For details call 01244-355527 or visit www.itcclassics.co.uk

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January 17 2014

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turkey THE FIVE-STAR Maxx Royal Belek Golf & Spa in the Antalya region is highlighting its inclusive sports and leisure facilities including a FIFA football academy, nine tennis courts, golf course, seven swimming pools and a spa and fitness suite. The property offers a choice of all suite accommodation options which all feature balconies with views of the Mediterranean Sea or landscape. For details visit www.maxxroyal.com

Hillside Beach Club reaches out to UK agents ahead of April reopening AHEAD OF its reopening in April for the 2014 season, Hillside Beach Club in Fethiye is looking to establish new partnerships with UK agents to encourage more visitors from the UK market. The five-star resort already attracts 4,000 UK visitors every year with a high number of repeat visitors. The property's sales manager, Ozgur

Ucman, said: "With our stunning location and ease of access from the UK, we'd like to invite UK operators to partner with us to offer Hillside Beach Club as a luxurious beach destination to their clients. "Our entertainment team, instructors, childcare leaders and waiting and bar staff are all English speaking and we're looking forward to

welcoming more British visitors to the resort." Facilities at the hotel include two dedicated kids’ swimming pools, kids’ clubs, three restaurants, a spa, Turkish baths, massage rooms, sauna and Jacuzzi, and the resort’s bayside location offers a selection of waterbased sporting activities including sailing, scuba diving and wakeboarding.

Anatolian Sky Holidays expands programme in 25th anniversary year IN ITS 25th birthday year, Anatolian Sky Holidays has expanded its portfolio to include new resorts and properties. The operator's managing director, Akin Koç, has, every year since 1989, personally selected each of the hotels and resorts in the programme with the aim of ensuring clients are offered the chance to discover the ‘real’ destination, with good quality hotels and authentic experiences. He said: “Since we first started, there have been many changes in Turkey. It has become much more popular and standards have risen such, that alongside the mass market we now have an excellent choice of luxury and boutique hotels. We have managed to carve out a niche by remaining true to our core values, focusing on resorts not featured by the larger operators, and developing strong relationships with agents.” Alongside perennial favourites such as cruises on traditional gulets, the new brochure includes three new destinations on the Turkish coast, as well as a range of new and refurbished hotels that each meet the operator's strict criteria of quality and personal service. In Istanbul, there is also a greater choice of hotels, suitable for city breaks and as part of twin and multicentre trips, plus tailor-made holidays and newly introduced walking tours in the Cappadocia region. This year the seaside town of Kaş has been introduced, with its cobbled streets and traditional Ottoman houses. Included in the programme are four properties - the ten-room Rhapsody Kaş Hotel, the recently renovated Nur Hotel, the modern Club

January 17 2014

Capa Hotel on the Cukurbag Peninsula and Villa Tamara, a relaxed hotel on the hillside offering views across the bay. Göcek, halfway along the Turquoise Coast between Dalaman and Fethiye is a mecca for yachting enthusiasts and the new programme includes the D-Resort Hotel, a luxury beachfront property that is popular with both couples and families. Meanwhile, in Icmeler the company is offering the Ottoman-influenced Petunya Konak Hotel, a boutique hotel in a peaceful location. Two new properties are included in Calis; the all-inclusive Jiva Beach Hotel which offers an extensive range of facilities and The Defne Residence, self-catering accommodation comprising one- and two-bedroom apartments close to the beach. Many of the company's popular destinations also feature new and additional properties for this year including the resorts of Akyaka, Olu Deniz, Ovacik, Dalyan and Istanbul, while a series of guided walks, available as a seven-night holiday in Cappadocia, have also been added to take in the region's historic and natural sights. Prices start from £899 per person based on two sharing a seven-night stay at the Assiana House Hotel. The price includes flights, transfers, breakfast accommodation, five trekking tours with transport, a guide, museum entry fees and lunches. For more information see www.anatoliansky.co.uk or call 0844-273 3585.

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turkey New Turkish Riviera holidays from Prestwick GLASGOW PRESTWICK has announced that, commencing on March 6, tour operator Oska Travel will operate sevennight escorted tours around the Turkish Riviera, with direct flights from Prestwick. The luxury breaks include guided tours to Antalya, Kemer, Pamukkale, Tavas and Perga, with overnight breakfast accommodation in four- and five-star hotels. Prices range from £249 to £299 per person depending on dates, and also available are all-inclusive offers at three five-star hotels starting from £449 per person.

Part of the Kenba group of companies, Oska Travel provides cultural roundtrips to the Mediterranean region and central Europe. All tours are put together for culturally appreciative individuals and are carefully timed during off-season to guarantee affordable rates. Kenba director, Andreas Forsthuber, said: “We are very excited to add Prestwick to our portfolio and are also delighted to offer a one-week voyage of discovery to the fabulous Turkish Riviera at an exclusive bargain price. “We are convinced Scots will love this tour. It’s a seamless mix of history and

Explore highlights popular tours & itineraries A NEW Best of Turkey Highlights option from Explore gives guests the opportunity to visit Istanbul and learn about the ancient sites of Ephesus and Troy. Departing between April and October, the eight-day tour costs from £810 per person including flights; seven nights' breakfast accommodation; transport; and the services of a tour leader and driver. The company is also highlighting its Eastern Turkey Explorer option which visits historic palaces, colourful bazaars and local Anatolian towns. En route, travellers can venture deep into the mountains, taking in views of Mount Ararat, and the summit of Nemrut Dagi at sunset. Visits to the Isak Pasha Palace, the 'hanging' Sumela Monastery and the pre-historic site of worship at Gobekli Tepe are also included. Departing in May, September and October, the 15-day tour costs from £1,745 including flights; breakfast accommodation; four other meals; transport; and the services of a tour leader, drivers, local guides and boat crew. Meanwhile, A Taste of Turkey travels through the culture and cuisine of southwestern Turkey. Following a trail through olive groves and cedar forests, guests will sample traditional dishes and fine wines and visit ancient ruins and remote mountain villages. Departing in May, June, September and October, the eight-day holiday costs from £895 including flights; six nights' hotel and one night village house accommodation with breakfast; six other meals; transport; and the services of a driver and tour leader. For details visit www.explore.co.uk or call 0844-499 0901.

holiday, a real feast for the senses where you can experience wonderful sun, sea and culture which will send you back thousands of years.” There are three departures - March 6, 13 and 20 – and guests can choose from bed-and-breakfast or all-inclusive. Charter flights, 20kg luggage allowance, transfers and three day trips are also included. A single room supplement of £110 applies and dinner can also be provided for guests on the bed-andbreakfast option at £125 per person. To book or for further information visit www.oska-travel.co.uk

CATHIC returns to Istanbul for 2014 THE TURKEY and Neighbours Hotel Investment Conference (CATHIC), the region’s leading hospitality conference, will return to Istanbul for the fourth year running from June 9-10 at the newly opened Hilton Istanbul Bomonti Hotel & Conference Centre. The event will showcase investment opportunities available in Turkey and provide an opportunity to meet the industry’s top-level executives with a wide range of knowledge from both the local and international perspective.

Ilios Travel adds new property to portfolio ILIOS TRAVEL has added Beyaz, a newly opened hotel located on the sea front in Gölköy. The property offers 40 rooms, a jetty with sun beds, swimming pool and children’s pool, and is being highlighted as ideal for couples and families. Prices, based on two sharing a sea view room on a self-catering basis, lead in at £755 per week. Meanwhile, the operator has added the Kimbu gulet, a traditional hand built 35m wooden gulet, to its portfolio. Offering seven en suites and a team of four staff, routes can include stops at the classical site of Knidos on the Datça Peninsula and Bozukkale Castle, accessible only by sea. Canoes and snorkelling gear are provided for guests and prices, based on full board accommodation with 14 people sharing, lead in at at £13,500 per week in low season up to £17,000 per week in August. For more information visit www.iliostravel.com

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January 17 2014

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turkey We asked our staff the following question this week:

MOUNTAIN KINGDOMS is offering a new ten-day trekking itinerary, Mount Ararat & the Peaks of Van, which gives guests the opportunity to summit Turkey's highest mountain, Ararat, at 5,165m. Land-only prices, based on a July 5 or August 16 departure, lead in at £1,195 per person and include a mix of hotel accommodation, full service camping, with all meals, sleeping bags, mattresses and crampons. An optional extension to Istanbul is also offered. For details see www.mountainkingdoms.com, call 01453-844400 or email info@mountainkingdoms.com

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Debut sailing programme from G Adventures G ADVENTURES has launched a sailing programme in Turkey for the first time this year, joining its sailing options in Greece, Croatia and Thailand. The Fethiye to Bodrum option cruises the area known as the Lycian Way, a popular destination with a long-standing maritime culture. Guests will have the opportunity to experience snorkelling, visiting mud baths and relax on the beaches. A ten-day trip costs from £1,149 per person excluding flights. For more information or to book call 0844-272 2040 or visit www.gadventures.co.uk

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More than one in ten beaches & marinas awarded Blue Flag

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January 17 2014

TURKEY HAS been awarded a total of 383 Blue Flag Beaches and 21 Blue Flag Marinas for 20013/14, representing more than a one in ten (10.5%) share of Blue Flag-awarded beaches and marinas. The Blue Flag is one of four projects under the co-ordination of the Foundation for Environmental Education (FEE) and the Environmental Education Foundation of Turkey (TURCEV), which designates which beaches and marinas have the right to display a Blue Flag and is judged on the basis of cleanliness of water, environmental concerns, security, safety and services. In order to maintain Blue Flag status, the marina or beach must meet the assessment criteria every year. In addition all marinas and beaches have to provide information panels on the cultural and natural assets of the sea and provide the data on Blue Flag accreditation. Marinas have an additional criterion to fulfil: a 'rapid response plan' in case of fire, accident or similar events. For more information see www.gototurkey.co.uk

puzzlesolutions Crossword: Across: 1. HERTZ, 4. LUCAS, 6. GOA, 7. MAPUTO, 9. ANTWERP, 12. LHR, 13. TUI, 14. INGHAMS, 15. ATHENS, 17. SOL, 18. TREVI, 19. SAMOA. Down:1. HOGWARTS, 2. RBA, 3. ZAMBEZI, 4. LAP, 5. CITALIA, 8. BRASILIA, 10. THISTLE, 11. PEGASUS, 16. EDI, 17. SAM.

Highlighted Word: HAWAII Travagrams: (top) Condor Ferries

(bottom) Vienna

Where Am I?: Fuerteventura

www.travelbulletin.co.uk

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