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June 26 2015 | ISSUE NO 1,925 | www.travelbulletin.co.uk
Latin America New Ecuador campaign reflects close ties with the trade
this week TTM update news and pictures from the Thailand Travel Mart 2015
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event bulletin images from Travel Bulletin’s Med Islands showcase events in Cardiff & Chester
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air travel how new services from Birmingham have fuelled growth to Barcelona
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shopping holidays how agents can capitalise on emerging shopping tourism trends
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This Week news 3 8
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Cover Pictures: Main - LA PAZ, BOLIVIA-JAN Copyright: nouseforname
Inset - Norwegian 737_800
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a look at this week’s latest reports & industry developments
notes from normanton find out what Sandy has been doing since her trip to Gouves
agent bulletin a round-up of agent offers & booking incentives
staff review Travel Bulletin’s Adam Potter enjoys a trip along the Thames
puzzle bulletin play Su Doku for your chance to win a £50 M&S voucher
bulletin briefing AITO members reflect on the association’s annual conference
TTM update news and pictures from the Thailand Travel Mart 2015
event bulletin images from Travel Bulletin’s Med Islands showcase events in Cardiff & Chester
air travel how new services from Birmingham have fuelled growth to Barcelona
london life a round-up of the capital’s new restaurant launches, entertainment & hotel packages
slovenia operators highlight their latest package deals & promotions
latin america new Ecuador campaign reflects close ties with the trade
shopping holidays how agents can capitalise on emerging shopping tourism trends
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JAPAN JAUNT... The Japan National Tourism Organisation recently took a group of operators on a fam to experience the Tateyama Kurobe Alpine Route - an international mountain sightseeing route which stretches 55-miles. Pictured taking in the panoramic views at Daikanbo are, from the left: Kypros Georgiou, Global Compass UK; Stephen Glover, Kuoni Cambridge; Caroline Bright, All Leisure Holidays; and Joe Sutcliffe, Wendy Wu Tours.
Disabled passengers still have air travel concerns despite special assistance according to new CAA report PEOPLE WITH a disability or a reduced mobility are significantly less likely to have flown in the last 12 months, with many fearing things will go wrong, according to research from the Civil Aviation Authority (CAA). In total just 39% of people with a disability are classified as ‘recent flyers’, meaning they have taken a flight in the past year. This compares with 52% of those without a disability. However, the research shows that 78% of those who request in advance the special assistance they are entitled to, at airports and on airlines, are either ‘very satisfied’ (54%) or ‘satisfied’ ( 24%) with their air travel experience. In addition, the research also shows that those people with a disability, who are recent flyers, are as likely to fly multiple times per year, as non-PRM recent flyers. Research identifies that one of the reasons for the disparity relates to concerns over access, including both physical and communication barriers, along with expectations that things could go wrong. However, where recent flyers pre-notified airports and airlines and requested assistance, satisfaction levels are high with the services provided.
The CAA’s group director for regulatory policy, Iain Osborne, said: “Where people with reduced mobility request special assistance in advance, they are often very satisfied with the service they get at airports and on board airlines and some, who fly multiple times a year, are clearly confident flyers. However, there is a significant number of other disabled passengers, who have low expectations about air travel, and fear things will go wrong and the evidence shows this group are infrequent or non-flyers. “Sadly it would appear one of the biggest barriers to flying is a lack of understanding and information about the specially tailored special assistance airports and airlines are legally obliged to provide, which enables people with a disability or reduced mobility to go from departure to arrival with minimal fuss and ease. “Our role as a consumer champion is to make sure everyone has fair access to air travel and the opportunity to have an enjoyable experience, and we will be doing further work to make this happen by promoting special assistance and improving consistency of the service available.”
June 26 2015
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Confusion over currency conversions costs Brits nearly £350million each year BRITISH HOLIDAYMAKERS are unintentionally splashing their cash abroad as they struggle with currency conversions, reveals new research from Barclaycard. The survey concluded that as a nation we are losing out on a staggering £341.5 million per year – an average of £1,272 per person. The Holiday Habits study shows that more than half (52%) of British holidaymakers tried to keep track of their spending by converting foreign currency into pounds, but that just over a quarter (28%) of these made a mistake. This resulted in them buying items that they thought were overpriced (45%) or items they wouldn’t have otherwise chosen (36%). In the worst cases, one in four (27%) ran out of money because of currency conversion errors. For just under half of those
making a mistake (44%), struggling to make a mental currency conversion is the cause for the miscalculations. A similar amount panic while trying to make a quick decision (42%), whilst four in ten (37%) fail to remember the correct exchange rate in the first place. As a result of these currency conversion mistakes, £127 was lost by each of those who underestimated the exchange rate – more than enough to fund a return flight to many popular European holiday destinations, a Champagne Afternoon Tea at the Savoy or tickets to a top West-End show. Extravagant designer purchases are the main culprits for overspending abroad, closely followed by holidaymakers splashing out on local delicacies, gifts and souvenirs.
Rocky Mountaineer’s 2016 brochure offers extended Rainforest-Gold Rush route ROCKY MOUNTAINEER has launched its new 2016 brochure which includes the extended Rainforest to Gold Rush route, a three-day rail journey between North Vancouver and Jasper via Whistler and Quesnel. Travelling through Howe Sound, Squamish and Cheakamus Canyon to connect the world-class destinations of Vancouver and Whistler, the extended route will provide guests with an exclusive look at some of the most stunning scenery in British Columbia. The company's director of sales EMEA, Patrick Ryan, said: “We’re delighted to be launching our 2016 brochure earlier than ever in the UK. Although our 25th anniversary season is in full swing, we are already looking forward to next year and the exciting enhancements we’ll be offering our guests, including the much-anticipated extended Rainforest to Gold Rush route.” The theme of the new brochure is ‘Prepare to be Truly Moved’ and the new publication highlights four steps on how to ‘get moving’ and build a unique rail journey, providing a range of options to fully customise a North American holiday. As an example of prices, a seven-night Western Explorer, which takes in the must-see sights of the Canadian Rockies including Vancouver, Jasper, Lake Louise, Banff and Calgary, costs from £1,944 per person, while a tennight Golden Circle via Whistler leads in at £3,212. For details visit agent.rockymountaineer.com
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A SAIL OF A TIME...Pictured on a Dubai Tourism fam trip at the Burj Al Arab are, from the left: Stacy Dobson, Teletext holidays; Samantha Buckley, Central England Co-operative; Sangita Makwana, Dubai Tourism; Katie Winstanley and Rachel Sutcliffe, Gold Medal; Bruce Canty, Arrangemygroup; Polly Minchin, Tranquillity Travel; Andrew Hall, Qantas; Jane Langford, Gold Medal; and Linda Fowler, Fred Olsen Travel.
Inghams supports agents with special saving on Italy breaks for loyal clients INGHAMS IS offering guests a new deal of £50 per person discount when they re-book an Italy holiday with the same travel agent they previously booked with. The offer is valid for bookings made between June 2 and December 31 for either summer 2015 or summer 2016 bookings on holidays of seven nights or longer. The operator has written to the agents who qualify with an invitation and a letter which they can send on to their customers. The letter is made up completely with the travel agent’s contact details and explains how the process works. The travel agent will be issued a specific code which they can use to redeem the £50 per person discount on behalf of their repeat customers. As an example of packages, a three-night breakfast stay at the four-star Hotel Monaco and Grand Canal in Venice costs from £699 per person for holidays taken in July and August. The price is based on two sharing and includes flights from Gatwick and transfers. For more information visit www.inghamsitaly.co.uk or call 01483-791115.
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THE LIFE OF LUXOR… Cyplon Holidays took a group of agents on a fam trip to Luxor recently. Pictured enjoying the high life are, from the left, going clockwise: Vikki Ure, Cyplon; Stephen Worswick, Highgate Travel; Paige Knight, Norad Travel; Jerome Downer, Cyplon; Antonios Tawfik and Bassem Azmy, Emilio Cruise Boat; Isobel Stone, Tony Sheldon Travel; Tina Sweeney and Evelyn Hattley, Independent Travel Experts; Megan Jacobs, Perfect Weddings Abroad; and Suzan Scott, Senses Travel.
Thames Clippers invests £6.5million in new vessels for September launch LONDON WILL welcome two new MBNA Thames Clippers vessels this September with Galaxy Clipper and Neptune Clipper joining the fleet and providing additional capacity across the Thames river network. The new boats are the first new additions to the popular fleet of high speed catamarans since 2008 and, with
an investment of £6.5million, will be among the most technically advanced inland river and harbour fast ferries in the world. Sean Collins, chief executive officer for MBNA Thames Clippers, said: “These arrivals are not only a major milestone for our business, but also for the London transport network. London
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KIMPTON HOTELS & RESTAURANTS is scheduled to open Hotel Vintage in Downtown Portland as a winethemed hotel following a $16million redesign and upgrade. The hotel, which is scheduled to open this summer, will offer 117 guestrooms. Also scheduled to open is Hotel Van Zandt in Austin, Texas, which will feature 319 guestrooms, 41 suites and an outdoor terrace pool and bar. See www.hotelvintage-portland.com, www.hotelvanzandt.com and www.kimptonhotels.com. CRUISE AND MARITIME VOYAGES (CMV) is highlighting two 50th Anniversary cruises this summer on Marco Polo. The first departs Tilbury on July 24 for 36 nights to Canada and Greenland, with prices from £1,999 per person, and the second cruise sails on September 7 for 34 nights from Tilbury to Canada, with prices from £1,799. Prices are based on two people sharing an inner cabin on a full board basis with afternoon tea and late night snacks included. Also included are daytime activities, a guest speaker programme, evening ‘big show’ entertainment, complimentary tea and coffee (06:0022:00) and porterage of luggage. See www.cruiseandmaritime.com or call 0844-998 3877 for details.
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is in its infancy compared to other cities in the world when it comes to commuting and travelling by river and we are excited to be leading the way in making more of the River Thames as a key part of the Capital’s infrastructure.” For further details visit www.thamesclippers.com (London Life - page 19)
LHR service to Detroit from Virgin Atlantic VIRGIN ATLANTIC has become the only British airline to launch a daily service to Detroit from Heathrow, connecting with Delta Air Lines flights to other US cities such as New Orleans, St Louis, Indianapolis, Salt Lake City and Nashville. The Virgin service is being operated by an A330-300 with 33 Upper Class seats, 48 in Premium Economy and 185 in Economy, with return fares from £609. Details at www.virginatlantic.com
New trade website from Celebrity CELEBRITY CRUISES has relaunched its shore excursion website for travel partners. Following the recent unveiling of a newly designed shore excursions programme with new special-interest categories and more destination experiences, the interactive hub provides travel partners with rich content for planning clients’ holidays. The online resource offers a one-stop shop for access to all the latest information on the line’s destination experiences. Travel agents can also learn more about the advantages of booking shore excursions, see tour clips and plan their clients’ personalised destination experiences based on their interests. For further information or to make a booking visit celebrityshoreexcursions.com
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newsbulletin Serenity announces new travel brand - The Goa Experience SERENITY HOLIDAYS has announced the launch of its newest travel brand, The Goa Experience, with package and tailor-made holidays for winter 2015/16 on sale now. The operator’s dedicated website presents a collection of 18 handpicked hotels ranging from two-and-a-half-star to five-star deluxe within the north, south and central regions of Goa, which include Boutique and Unique hotels that are exclusive to the new brand. Multi-centre holidays can also be arranged as well as short tours of India and a variety of excursions. Holidays are available for travel from November 3 and lead in at £669 per person, including flights and transfers, based on seven nights' breakfast stay. A 48-page dedicated brochure will be launched early next month and travel agents can pre-order supplies ahead of its release via www.goaexperience.co.uk/brochure Agents can also register for product training including a 30-minute webinar on Tuesday June 30 at 09:45 by calling 0845-330 2066 or emailing trade@serenity.co.uk For more information see www.goaexperience.co.uk
FANCY A RIDE?…Sally Richards, sales consultant for Avalon Waterways, was the lucky winner of a sales incentive competition when she booked the highest revenue in the contact centre over a two-month period. Sally won a VIP chauffeur-driven limousine experience to take her for a shopping spree, drinks and dinner in London. Pictured presenting Sally with her prize is the company's David Binns.
June saving from Canadian Affair CANADIAN AFFAIR has launched its 2016 holiday programme and is offering 5% off a range of rail and cruise tours in and around Canada for bookings made by 21:00 on June 30, when flights and holidays are booked at the same time. As an example of offers, a Rocky Mountaineer train adventure from Vancouver to Calgary costs from £1,529 per person including Economy Class flights from Gatwick, three nights’ accommodation in Banff, three nights in Vancouver and a two-day Rocky Mountaineer rail journey in Silverleaf Service, based on travel between April 28 and May 5, 2016. For details visit www.canadianaffair.com or call 020-7616 9933.
LBA boosts disabled facilities
THE DESIGNER TOUCH…. Vanessa Clifford of Mainline Travel was the lucky winner of Titan’s May Madness competition and picked up a Mulberry Tessie Tote bag from the operator’s Sharon Tait. The company’s Juicy June competition gives agents the chance to win a £250 food voucher to fill their fridge. To enter, agents should email their June bookings to agentadmin@titantravel.co.uk
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WITH AN investment of £12,000, Leeds Bradford Airport has introduced new toilet facilities for disabled passengers in the departure lounge ready for the peak summer period. The ‘Changing Places’ facility can be used by any passenger, adult or child and includes features such as an overhead track hoist, an adjustable changing bench, a peninsular toilet and privacy screens. An increase in space for disabled passengers and their carers has also been provided to allow added privacy and comfort. Access to the new disabled toilet (located close to Gate 9) will be provided by contacting the terminal team via the telephone adjacent to the facility. Passengers can also contact the team on 0871-288 2288 prior to arrival to arrange access. (Air Travel - page 16)
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BEAR NECESSITIES... What does a Polar bear and northern France have in common? The answer is the French National Sea Centre, Nausicaa, in Boulogne and its latest exhibition Ocean & Climate: Getting hot in here! It draws attention to the importance of the oceans in climate regulation and includes a 3D film with special effects but is only part of the interactive educational attraction, which apart from several tanks of various species, has a tropical lagoon, touch pool, shark aquarium, penguin beach and an outdoor sea lion show. Meanwhile, in December, Paris will host the 21st climate conference, Paris Climat 2015. Details of prices for admission for individuals, groups, school parties, families and disabled visitors can be seen at www.nausicaa.fr
Monarch project offers work experience for kids MONARCH HOLIDAYS is searching for the UK’s best junior travel writer, aged between seven and 14, to experience an all-inclusive seven-night family holiday to the Be Live Playa la Arena resort in Tenerife, for travel before October 31. The winner’s review of the trip will then be published on the group’s blog and in the airline’s inflight magazine. Entrants should write about their perfect holiday in no more than 300 words and submit this by July 3 on email to monarch@bigdogagency.com The winner will be selected based on the quality of writing, grammar, use of vocabulary and creativity.
Free extensions with Wendy Wu Tours WENDY WU Tours has relaunched its offer of a free twonight Cambodia trip to customers booking any of its fullyinclusive Vietnam tours. The Cambodia extension includes flights from Vietnam, breakfast accommodation in Siem Reap, transfers and a full day tour of Angkor Wat. A free two-night Hong Kong trip is also available to customers booking any fully inclusive China tour. The extension is based in the Eaton Hotel in Hong Kong’s Kowloon district and includes breakfast accommodation, transfers and a half-day Hong Kong Island tour. The free extensions offer a saving of £800 per couple and both are offered in conjunction with Cathay Pacific. Bookings must be made by July 3 and travel is valid on selected departures between September 1 and May 31, 2016. For more information visit www.wendywutours.co.uk
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Notes from . . . n o t n a m Nor UST GOT back from a wonderful week at the Kaissa Apts in Gouves – it’s like my second home. Wonderful meals and also spending time at the Paradise Restaurant and Anfield Bar for lovely lunches. I even managed to get another cat done – Wolfie! Also took Tiger to the vet as his good eye (he had an eye taken out in winter when he got a grass seed in it) keeps getting infected and the vet said it was a third eye lid that causes it so he has removed it and put some stitches in – he must be the only stray cat in Greece with a bucket on his head! But it is looking so much better – I really do want to bring him home with me when I go back again in Sept. Just got a couple of airlines to try yet. I really don’t think he will last the winter without proper shelter. I cannot believe all this horrendous media about the economy of Greece and queues at ATM machines – what queues? I want to see some pictures – I have seen no mass hysteria or panic in Gouves, Stallis or Malia. Why are these stories being allowed to spread? It is so damaging! Watched the programme on TV ‘Tonight’ about the bad cabin air that pilots etc., (and us) have to breathe. The press would be better off concentrating on that subject – the cabin air issue is not going to go away – I hope BA is not going to do a Thomas Cook on it! Grasp the nettle and get it sorted, otherwise it is going to turn into a compensation issue. Two pilots Matthew Bass & Richard Westgate knew they were dying and before he died Richard Westgate instructed his lawyers to sue BA for alleged breach of health & safety guidlines. The lawyers want to give him the trial he never got! That is a dangerous situation for the airlines so something has to be done sooner rather than later! Their families must be devastated. ‘The future belongs to the few of us still willing to get our hands dirty’ and You can’t use up creativity. The more you use, the more you have’.
J
by SANDRA MURRAY in Normanton, Yorkshire To respond to any of Sandy’s comments email lauretta.wright@travelbulletin.co.uk
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VIRGIN TRAINS has brought on board British designers, HemingwayDesign - led by Wayne Hemingway MBE and Gerardine Hemingway MBE to revamp its uniform. The new uniform, which will be ready from late 2016, is set to bring a distinctive look to the company's frontline team.
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THE ISTANBUL Convention & Visitors Bureau (ICVB) has published its Istanbul Visitors Guide which contains sections on history, entertainment, accommodation, shopping, eating, drinking and the arts. To download a copy see http://bit.ly/1cQrcLD
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TO CELEBRATE the addition of new activities for this year, Musement (an online travel activity booking site which offers commission to agents) has launched its #skiptheline campaign, where travellers are being encouraged to confess if they’ve ever managed to head straight to the front of the queue on holiday. For details see www.musement.com
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SOJERN HAS announced that it delivered a record $1billion travel bookings for its clients, representing almost 3.5 million reservations worldwide last year. The company has also unveiled a new website that reflects its updated solutions and branding. See www.sojern.com
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HARD ROCK HOTEL Ibiza has revealed two-time BRIT Award winner Tinie Tempah is bringing a oneof-a-kind pool party residency to its open-air stage every Tuesday from June 30 to September 8. Tinie Tempah’s Pool Party will include performances and DJ sets from the British rapper plus DJ Charlesy each week, as well as special guest performances and DJ sets throughout the summer. Entry to Tinie Tempah’s Pool Party is free for hotel guests and 15 euros for non-guests. See www.hrhibiza.com/events-calendar.aspx
easyJet offers new route to Mahon from London Southend Airport EASYJET is operating a new route to Mahon, Menorca from London Southend Airport, with the first flight departing today. Fares are offered from £30.99 one-way and flights operate twice-weekly. Neil Slaven, the airline’s UK commercial manager, said: “We’re delighted to be adding Mahon to our range of destinations from Southend in a move which provides our passengers another summer holiday destination from the airport, further strengthening our already comprehensive European flight network. It also highlights our commitment to providing affordable routes for both leisure and business passengers from the airport and we’re sure that it will prove extremely popular.”
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agentbulletin Booking incentives ●
OCEANIA CRUISES is offering agents the opportunity to win a cruise for two, with second and third prizes of iPad minis and £100 Love2Shop vouchers. Every booking made by July 2 will be entered into the prize draw, with the winner drawn on July 16. The star prize of a veranda stateroom for two can be taken on any 2015 European sailing up to 14 nights and includes flights and gratuities plus the usual complimentary speciality dining. For details email agencysales@oceaniacruises.com
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CRYSTAL CRUISES is running its ‘Sell 3/Sail Free’ and ‘Sell 6/Sail PH’ incentive programmes that reward agents selling three staterooms on any of the 2017 World Cruise segments with a complimentary voyage for two; and those selling six staterooms on 2017 World Cruise segments with Penthouse accommodation for their voyage. Agents can choose to sail on Crystal Symphony and Crystal Serenity voyages from AprilDecember 2017, excluding holiday sailings. For details call 020-7399 7601 or visit www.crystalcruises.co.uk
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TO MARK the launch of its Prestige (Business) Class seat, Korean Air is offering agents the chance to win £500 in Love2Shop vouchers amongst other prizes when they make a booking by July 17. For a chance to win, agents should complete the form online at https://www.surveymonkey.com/r/KE908
AGENT OFFER
AGENTS MAKING early boo kings on Orlando holidays can pass on a spe cial offer to their customers. By booking the me park tickets with DoSomethingDifferent.com, customers will receive a free My Memory Maker pho to package at Walt Disney World Florida worth $169 (£110) with all Orlando theme park ticket bookings. My Memory Maker enables families to get professional and memorable pho tos at Disney PhotoPass locations throughout the par ks, and on some rides and attractions. Bookings must be for 2016 departures, be for 14 days or more including Walt Disney World tickets, and the re will be one complimentary My Memory Maker package per booking. Details at www.dosomethingd ifferent.com or call 020-8090 3890.
BEER CHEER...Visions Holiday Group recently ran a competition for agents in conjunction with Air Namibia. The aim was to raise awareness of the destination and airline and to win a hamper of Namibian Beer (Windhoek). Pictured are the winners - Claire Moxley (left) and Juliet James (middle) from Traveltime in Gerrards Cross with the operator's Abbey Thomas.
SUMMER IS HERE - TO CELEBRATE WE ARE GIVING YOU THE CHANCE TO WIN A BBQ! To enter Don’t - Make 1 booking on our website m - 5 wicker picnic hampers also on offer L iss out! ast chan ce - Enter by 30 June 2015 to enter - Visit our website for the full details T’s and C’s apply, see website
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Web: www.voyages-sncf.eu Call:
0844 848 4066 June 26 2015
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newsbulletin River Cruise Line adds ‘Captain’s Choice’ departures for 2016
staffreview Travel Bulletin’s Adam Potter went on a Thames Sundowner Cruise with City Cruises. Here’s what he thought of the experience…
First impressions ................................8/10 Boarding was speedy and welcoming, complete with a cheery introduction from the captain.
Comfort ..............................................7/10 Shipshape (excuse the pun) but simple, most of our time was spent on the top deck. Capacity for each cruise is 200 but with 70 on board this gave plenty of room to lounge upon the wooden benches.
Quality ..............................................10/10 Good quality Champagne was offered on arrival and the smooth jazz played by our saxophonist did not disappoint. There’s something special about floating under Tower Bridge, sun gleaming off the water, as the ‘The Girl from Ipanema’ melodically washes over you.
Affordability ........................................9/10 Tickets are £27 with selected dates discounted at 30% off. A real snip for a two-hour cruise that lets you take in a unique angle of London.
TO MEET popular demand, the River Cruise Line has announced the addition of three more departure dates in 2016 for its latest eight-day ‘Captain’s Choice’ itinerary, bringing the total number of departures to five. Created to celebrate Captain Wido Arts’ 15th year at the helm of the Lady Anne, the itinerary takes passengers to some of the less travelled parts of Holland. Departures are now available on a choice of five dates in June and July next year, priced from £739 per person. The price is based on two adults sharing an en-suite cabin on a full board basis, including travel from the UK; coach travel to join the cruise; and the services of a cruise manager and director throughout. For more information visit www.rivercruiseline.co.uk or call 0844-544 7580.
New ticket pricing from Big Bus Tours Summer tourists to the capital will be able to tailor their Big Bus Tours' experience to their trip with the ability to choose from one-, two- or three-day tickets. Family tickets range from £72.99 (one-day) to £89.99 (three-day) and all tickets include the operator’s Red and Blue routes, with live and recorded commentary in 12 languages, respectively. All passengers can also make use of the Purple Line hotel return service and the Green Link northern extension, in addition to use of City Cruises' river boat service and a choice of three themed guided walks. For the first time, passengers can also choose from a Night Tour service with family tickets priced at £46.
Service ................................................9/10 Staff were well presented and canapés well timed throughout. Special mention goes to the head waiter who was very courteous, carrying my order of wine from the bar to the top deck.
Good to know ............................................ Cruise days are Wednesday - Sunday leaving Westminster pier at 18.30. For dates, offers and bookings visit www.citycruises.com
Overall scoring: ..................
8/ 10
If you'd like to take part in an agent review (and receive a £10 M&S voucher) email lauretta.wright@travelbulletin.co.uk or call 020-7834 6661 with your name and contact details.
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ROUND THE WORLD…Thomson Travel in Bexleyheath, Kent booked a Round the World cruise for a client with Cruise and Maritime Voyages (CMV), which announced its maiden Round the World cruise in 2017 just weeks ago. The company’s Jodie Stuart (second from left) popped into the branch with a box of chocolates to thank the agency. Pictured with Jodie are, from the left: the agency’s Claire Feller, Shameem Khan, Lesley Collier and Pat Catherside.
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puzzlebulletin Travagrams
Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 025
Can you solve the following anagrams to decipher the destination & tour operator?
Oak Drily Shriek
A➠
B➠ Short break specialist whose tagline reads: ‘For Discerning Travellers’
C➠
A Rear Brief Regret
D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, July 2nd. Solution and new puzzle will appear next week. The winner for 12th June is Jeni Conetta, STA travel in Kent. June 12 Solution: A=4 B=9 C=3 D=8
Crossword
Good diving spot down under
Where Am I?
The city of ten thousand shrines and formally a capital for 1000 years
Fill in the crossword to reveal the mystery location highlighted by the green squares.
Number: 025
Across 1. Flag carrier of Spain (6) 4. Instrument displayed on the UK Royal Coat of Arms (4) 7. Hampshire coastal town, home to the Royal Navy Submarine Museum (7) 9. Popular Greek island destination (5) 10. First name of Bridget Jones actress (5) 11. African country, initially (3) 12. Chris, taking over the wheel on Top Gear (5) 14. Resort area and national park on Australia's Sunshine Coast (5) 16. This body of water is the lowest on Earth (4,3) 18. Scotland's most famous loch (4) 19. Capital of Tasmania (6)
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Down 1. He plays the nonagenarian Mr Holmes at a cinema near you (3,8) 2. Mountain overlooking the resort of Gindelwald (5) 3. Reptile and airport code for Alice Springs (3) 5. Ballroom dancer, ___ Du Beke (5) 6. New BBC1 adventure game show (6,5) 8. Football club in short, based at White Hart Lane (5) 10. Spend them in 11 Across (5) 13. South American mountain chain (5) 15. Japanese city (5) 17. Doha airport code (3)
For the solution to the Crossword, Where Am I? and Travagrams, please see page 30 June 26 2015
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Industry Insight by... Gemma Antrobus, AITO Agents’ chair, highlights delegates’ thoughts on the joint conference...
ND RELAX! It’s always a mix of satisfaction, relief and sadness when the overseas AITO conference comes to an end, and this year’s joint conference – which took place in Cordoba, Spain – was particularly special. Months of planning culminated in one of the best conferences we’ve had to date and the feedback has been outstanding. We asked a few operators and agents what they thought..
"The range and quality of speakers
David Holland, African Pride (AITO tour operator) As a relatively new member of AITO (two years), this was my second overseas conference and my first joint one. I found the mix of operators and agents to be a winning formula. It was firstly good to share industry issues with other AITO operators, who I wouldn’t normally see at other events, and secondly, to have quality time with our AITO travel agency partners. The range and quality of speakers and presentations were excellent, resulting in some thought-provoking messages and a number of useful pointers to bring back to the office and develop further. It was a very worthwhile and productive few days.
on what we need to do to stay ahead of the game as the market grows and becomes more competitive, specialised and tech-savvy.
A
Niall Douglas, Full Circle Travel (AITO travel agent) The AITO joint conference was without doubt one of the best conferences I have ever attended. The speakers were an excellent combination of inspiration, ideas and advice. My tips include keep on strengthening relationships, never sit on your laurels – be dynamic - and continually evolve. Having a joint conference with the operators is ideal, as all parties benefit from relevant business sessions and the networking is invaluable. Cordoba was stunning and was an incredible venue for the conference. Mary-Anne Nelson, Journey Latin America (AITO tour operator) I have only been to two other conferences, both agents, overseas and domestic, and very much like this new format. It allows you to meet a wider range of people – agents, tour operators and associates. I found the talks very current and relevant – for some people, it was a reaffirmation of what they are already doing and for some, new subject matter. It was a practical view of current trends and a ‘call to order’, 12
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and presentations were excellent, resulting in some thought-provoking messages and useful pointers..."
Melanie Williams, Hermes Travel (AITO travel agent) Firstly, the choice of venue for the conference was truly magnificent. One of the main things I have taken back to the office is to look beyond the beaches of Spain. I was lucky enough to be invited on the Kirker Holidays’ pre-conference fam trip, visiting Seville and Baeza to name just a few inland cities. On the first day of the conference, speakers from Google/Eco Frontiers and TripAdvisor enthralled the delegates with graphs on trending, using visual marketing and explaining the importance of asking customers to participate with their holiday videos and photos: an important message in this ever-changing industry. On day two, Rob Forkan – co-founder of Gandys Flip Flops – gave an inspirational talk on their journey from Tsunami Orphans to building an Orphanage in Sri Lanka, providing us with invaluable advice on how to build a successful brand from scratch and realising your goals. For everyone else who made the effort to attend (including booking their own flights and train tickets!), we do hope they were rewarded with a fantastically surprising destination, useful conference business sessions, as well as informative networking events. We know it was a slightly more complicated format than usual, but we really appreciated everyone’s determination and allegiance to AITO. Huge thanks go to the National Spanish Tourist Office, Andalusian Tourist Office and Cordoba Tourist office for being so terribly generous and hosting us in such a wonderful city. www.travelbulletin.co.uk
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The annual Thailand Travel Market (TTM) took place in Bangkok earlier this month, where 374 Thai suppliers (21% of which were first time exhibitors) met with 362 buyers from 50 countries. The largest source markets included the UK, with 28 tour operators, along with China, Australia, India, South Africa and the US. The return of consumer confidence Despite the various challenges of 2014, the announcement of the latest visitor arrival statistics revealed an all-round boost for Thailand, demonstrating that the destination remains resilient and that consumer confidence has returned both in the UK market, and globally. In the first quarter of this year there was an increase of 2.18% in UK visitors and 19% globally. Tanes Petsuwan, executive director for the Tourism Authority of Thailand (TAT) - Europe, Middle East and Africa, said: “Thailand and TAT are lucky as we have very supportive partners. Thai and UK relations are very good and Thailand’s continued success as one of the world’s most popular holiday destinations would not be possible without the great support of tour operators and travel agents.” In the UK market, the target is to increase the number of first time visitors to Thailand through inspirational, content driven campaigns and more national and regional focused marketing. Petsuwan said: “The travel trade is very important to us and Thailand’s success is largely due to the trade. We run several fam trips a year, along with a travel agent training programme and national roadshows (ten cities a year). We also hold quarterly market update meetings with tour operators and UK based representatives. All of this, combined with agents’ commitment to keep learning, contributes to continued growth in arrivals.”
The Anantara Siam Bangkok Hotel accommodated some of the delegates from the TTM. The hotel’s general manager, Titiya Chooto, said: “Having just been renamed from the Four Seasons Hotel Bangkok to Anantara Siam Bangkok Hotel, we are proud to celebrate the launch of our new luxury property as Anantara’s flagship hotel, and look forward to extending our Thai hospitality to discerning guests.”
than just beautiful beaches. Experiences are wide ranging –from learning to become a Mahout and having a go at Thai boxing, to learning the art of Thai massage or trying a cookingclass.” TAT is currently highlighting 12 Hidden Gem destinations; the campaign was initially launched in 2013 to the Thai domestic market but has been adapted for international visitors as part of ‘Discover Thainess’ year. The objective is to inspire tourists to explore new areas and spread tourist arrivals and expenditure. Amongst these ‘Hidden Gems’ include Lampang in the north, Trat in the north east and Trang and Nakhin Si Thammarat (Khanom) in the south. According to the tourism authority, Discover Thainess has already helped provide the trade with a clear direction on its marketing campaign aims, and TAT is encouraging agents to continue working together to promote new destinations and added value experiences. For more information visit www.tatnews.org
The Aloft Bangkok Suk hum and agents at its poolsid vit hosted more than 50 UK operators e splash bar (pictured) . Lothar Pehl, senior vice president operation s & global initiatives for Starwood Hotels & Resorts Asia Pacific, sai d: "Thailand has been an attractive destination for the UK market throughout 201 5 and the 23 Starwood Hotels & Resorts in Tha ilan popularity; for which we d have been at the forefront of that thank our wholesale ind ustry partners for their continued suppor t.”
A new perception of Thailand TAT’s acting governor, Juthaporn Rerngronasa, said: “Discover Thainess 2015, our latest marketing campaign, has been a success in helping to create a new perception of Thailand and encourage tourists to take part in more engaging and enriching experiences whilst on holiday. Thailand’s USPs (or Thainess), such as its history, cultural activities and local way of life, are what sets it apart from any other Asian destination and this has given Thailand a competitive advantage resulting in increased arrivals and expenditure. “At its core this campaign highlights that Thailand is more
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Pictured enjoying the party vibe with models at Centara Hotels & Resorts’ Songkran Revisted party are, from the left: Andrew Morgan, THG Hoidays; Rebecca Turner, Gold Medal; Brendan Barry, East Cork Travel; Oscar Lopera, Stella Travel; John Spencer, Destinology; Matt Clift, TUI UK; Alex Wilson, Kenwood Travel; and Jamie Crisp (front row), Centara Hotels & Resorts.
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eventbulletin Travel Bulletin held its Mediterranean Islands showcase events at The Park Inn by Radisson in Cardiff and the Crowne Plaza Chester in Chester last week. Agents were treated to a buffet dinner, informal networking plus the chance to win a range of prizes...
CHESTER
EXCITING TIMES… Excite Holidays’ Adrian Marpole (left) showcases his programme to, from the left: Sion Jones and Maxeen Hughes from Teithiau Menai Travel and Kathy Prescott and Gaynor Higgins from Luxury Leisure Travel.
TEAM STA… Pictured are agents from STA Travel – from the left: Ben Walton, Joanne Harrison and Lauren Gathercole. UP & AWAY...Kathryn Robinson from Flight Centre won a hotel stay with Constantinou Bros from Mark Richardson.
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CULLEN’S COUP…Nicola Cullen from Sandy Lane Travel won a place on a fam trip to Cyprus from Stelios Constantinides from the Cyprus Tourist Office.
HALKIDIKI HOUSE…Sandra Bruce (third from left) from the Halkidiki Tourist Office chats with, from the left: Michelle Hallett and Amanda Rudham from Travel Counsellors and Gwyneth Prosser, Hilary Lopez and Michelle McLaughlin, Travel Counsellors.
PRIZE PAIR…Michael Atkinson from Co Operative Travel won an Aegean Airlines’ goodie bag from Vicky Bray.
TOP TABLE…From the left are: Gaynor Davies and Karen Cioma-Park from Chester Travel Connection with Kerry Cook, Caroline Jeacock and Liz Watts from Deva Travels.
June 26 2015
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eventbulletin CARDIFF
CHECKING-IN… Curtis Evans (right) from Eastgate Travel won a hotel stay from Eagles Palace. Pictured presenting Curtis with his prize is Travel Bulletin’s Simon Eddolls.
IN THE BAG…Jennifer Gibbons wins an Aegean Airlines’ goodie bag from Matt Walder.
TABLE TALK…Anastasios Pissas (left) and Kiriakos Liolios (second from left) from the Greek National Tourist Board chat with, from the left: Karen Hudd and Peter Breeze from Thomas Cook and Lloyd Morris and Jennifer Gibbons from Regal Travel.
CHOC-AHOY…David Perry from Freeway Travel collects prize draw chocolates from Travel Bulletin’s Gemma Reeve.
READY & WAITING…Pictured ready to welcome agents are, from the left: Stelios Constantinides, Cyprus Tourist Office; Matt Walder, Aegean Airlines; and Kiriakos Liolios, Greek National Tourist Board.
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BUBBLES & TRUFFLES…Mark Maunder won bubbles and truffles from Cyplon Holidays’ Jayne Scott.
YES WE KANIKA…Pictured with Darren Eade (standing) from Kanika Hotels are, from the left: Suzanne Rowlands, Claire Morgan, Anita Brewster, Barbara Chidgey and Melanie McCarthy from Tailor Made Travel.
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Shutterstock - copyright is Luciano Mortula
airtravel The Barcelona
ATTRACTION
Park Guell in Barcelona, Spain
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IRMINGHAM AIRPORT has recently announced the launch of two new services to Barcelona, with Vueling and Norwegian. Vueling, which offers a British Airways’ codeshare, allowing passengers to redeem BA air miles and Avios points, launched in May and operates up to five times weekly. This was quickly followed by the introduction of Norwegian’s twice-weekly service, operating each Monday and Friday. These two additions, combined with Monarch and Ryanair’s existing services to the city, gives passengers the choice of up to 16 flights per week in total. So what’s the big attraction with Barcelona? Rather than focus on the city’s better known tourist attractions like Gaudi’s Sagrada Familia and Camp Nou – home to FC. Barcelona – let’s take a brief look at what else the city has to offer: THE POBLE NOU CEMETERY Barcelona is a busy place, just like any other major city. If you want to escape the hustle and bustle of La Rambla, quieter corners can be found. The Poble Nou cemetery is Barcelona’s answer to the well known Père Lachaise cemetery in Paris. It’s often deserted but crammed with extravagant vaults and tombs, showcasing some amazing stonework. Visiting ‘El Petó de la Mort’ (the Kiss of Death) is an absolute must – a fascinating, yet macabre work of marble. While Poble Nou may not boast famous names like Chopin, Jim Morrison and Oscar Wilde, it’s still well worth a visit. EL ENCANTS VELLS El Encants Vells is Barcelona’s oldest and biggest flea market. Visiting ‘the old charms fair’ (its literal translation) is a very different experience to visiting the designer shops that adorn Barcelona’s tree-lined Passeig de Gràcia, – arguably the city’s second most famous street after La Rambla. El Encants Vells is a great place to sharpen your haggling skills, whether you’re after old maps, books, antiquities and other oddities. The market is open Mondays, Wednesdays, Fridays and Saturdays from early morning to mid-afternoon.
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Demand for Barcelona has never been greater at Birmingham Airport, following the recent launch of two new services this summer with Vueling and Norwegian. With two other carriers already serving the Catalan capital, Birmingham Airport’s business development manager - tour operations, corporate and travel trade, MANDY HAQUE, looks at why people are flocking there in their thousands… MONTSERRAT The multi-peaked mountain of Montserrat is another out-of-town ‘must see’, approximately one hour from Barcelona by train. It offers great walks with incredible views at the summit, boasting some of the most unusual rock formations in the whole of Catalonia along the way. When planning your trip to Montserrat, packing sensible walking shoes is advised! For the slightly less intrepid, you can take a funicular to the top instead. The mountain is also home to a Benedictine Abbey, as well as being identified in Arthurian myth as the location of the Holy Grail! FOOD AND DRINK Many of Barcelona’s best restaurants, tapas bars and nightlife can be found in the Poble-sec area of the city. Its evolution from seedy to ultra-cool is almost complete, boasting many arts institutions and fashionable nights out. Speaking of nights out, it is said Barcelona is the home of the vermouth revolution, currently in full swing across Europe. Commonly in Barcelona, this drink is sipped with plenty of ice, with a slice of orange and a salty anchovy olive too. Another beverage synonymous with Barcelona is horchata - a rich, cold milk-based drink made from almonds or tiger nuts. It’s served ice cold, as a natural refreshment in the summer. Meanwhile, brunch in Barcelona is kind of a big deal too, especially on Sundays – with the queues to prove it! Expect thick, rich avocado, salsa, herbs, warm spices and eggs. So there you have it. There is much more to Barcelona than La Rambla and Champions League winning football teams. Whether it’s the usual tourist fare you want, or taking the path less trodden, there are many faces to Barcelona, which may explain why so many people from Birmingham are heading there each week. Perhaps the sunny climate and wonderful beaches have something to do with it too! For more information see www.birminghamairport.co.uk and www.airportgurus.co.uk
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airtravel South African Airways announces new value fares from London to Malawi
Scottish Pipe Major Bill Loughridge (middle) with Etihad Airways' cabin crew Katherine Fuller (left) and Victoria Littler (right) mark the carrier's new daily service between Abu Dhabi and Edinburgh. The new route is operated with a two-class Airbus A330-200 aircraft, offering a total of 22 seats in Business Class and 240 seats in Economy Class.
SOUTH AFRICAN Airways, in association with Malawi Department of Tourism, is offering discounted fares from London to Malawi from £604 return, saving up to £149 on the typical fare. The year-round, competitive fares include £604 return flight to Malawi’s Lilongwe International Airport (LLW), saving up to £149 and a £624 return flight to Malawi’s Chileka International Airport (BLZ), saving up to £129. Travellers can purchase the discounted fares for travel between now and July 13, from August 19 to December 12 and from December 25 to March 31, 2016. Serving Malawi’s capital city of Lilongwe, Lilongwe International Airport is an ideal starting point for exploring central Malawi’s Dzalanyama Forest Reserve, known for its unique bird populations, and Senga Bay, the closest point on Lake Malawi where hotels and lodges overlook beaches and a small forest reserve. Chileka International Airport, serving Malawi’s secondlargest city of Blantyre, offers travellers access to Mount Mulanje, central Africa’s highest mountain nicknamed ‘the island in the sky’, and the region’s national parks and wildlife reserves. The national carrier offers double daily flights to Johannesburg from Heathrow’s Terminal 2, and on to Lilongwe International Airport five times weekly. For more information visit www.flysaa.com or call 0844375 9680.
APD axe fuels boost in family holidays abroad according to CheapOair research The government’s decision to abolish UK Air Passenger Duty (APD) for children under 12 has helped deliver a boom in family holidays, according to online travel agency CheapOair. The company's research reveals that there has been a 24% increase in family bookings including children under 12 to long-haul destinations in May this year compared to the same month last year. Popular destinations for families looking to take advantage of the lower air fares delivered as a result of the tax being removed include Dubai, Los Angeles, Toronto, Miami
and Melbourne. APD adds up to £71 per person to a flight price for trips to Australia and therefore the cost savings for families are significant. A family with two children under 12 years old at the date of travel can even save £26 on travel to European destinations. As of May 1, APD for children under 12 years old has been scrapped, and the tax will be removed from air fares for children under 16 years at the time of travel from March 2016. The company's managing director, Peter Grover, said: “Ever since APD
was taken off the flight prices for children under 12 we’ve seen family bookings increase by a quarter. The message to the Chancellor is that taxing holidays doesn’t work. More people spending money in the UK economy when booking their travel is better for the business of Britain. Holidays should be about fun and spending quality time together, without tax reform being a serious consideration when booking the family summer getaway.” For more information visit www.cheapoair.co.uk or call 0203-318 5326.
LJLA becomes home to Merseyside’s first rapid electric vehicle charging point LIVERPOOL JOHN Lennon Airport has installed Merseyside’s first Rapid Charging Point for electric vehicles in partnership with green energy company Ecotricity. The facility is part of Ecotricity’s Electric Highway which forms part of the UK’s national network of electric charging stations. Powered with 100% renewable energy from sun and wind power, plugin hybrid electric vehicles cars such as the Mitsubishi Outlander hybrid or Nissan’s fully electric LEAF, can
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recharge in 20 to 30 minutes - about the time it takes to have a cup of coffee. The new charging point is free to use and is located in one of the airport car parks, close to the terminal building. Whilst use of the service is primarily aimed at passengers using the airport, it is available for anybody to use, with access to its location free of parking charges too. Andrew Dutton, the airport's head of environment, said: “We are proud to play a small part in the electric car
revolution. The journey to the airport can be one of the major contributors to CO2 emissions associated with our business. By installing this charging point we are now giving those customers with electric or hybrid cars the opportunity to use these vehicles on a potential lengthy journey to the airport, relaxed in the knowledge that we have a charging point for them to use for their return journey home. Just as important though, this will also help to reduce CO2 emissions.”
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airtravel Birmingham gears up for a busy summer BIRMINGHAM AIRPORT is gearing up for another busy summer, as direct flights to China and a third daily service to Dubai are set to launch in the coming weeks. Hainan Airlines will begin a twice-weekly service to Beijing from July 3, operating each Friday and Monday, up until the end of August. The airport announced the series of 34 charter flights between Birmingham and Beijing back in March this year, at an event held in Shanghai to promote British businesses in China. The airport’s network of long-haul flights will continue to grow throughout the summer, as Emirates launches its third daily service to Dubai from August 1. The additional service adds seven more inbound flights a week to Dubai for Birmingham, increasing passenger and cargo capacity on the route by 50%. William Pearson, the airport’s aviation development director, said: “These are exciting times for Birmingham Airport. Launching non-stop flights to Beijing with Hainan Airlines and a third daily service to Dubai with Emirates in just a matter of weeks represents great progress and a strong appetite for more routes and more frequencies from Birmingham.” For details visit www.birminghamairport.co.uk
InBrief ● OMAN AIR and Garuda Indonesia have entered a new codeshare
agreement that will offer greater choice and convenience for customers of both airlines. The agreement will enable Oman Air’s customers to book flights, operated by Garuda Indonesia, between Jakarta and Bali, Kuala Lumpur and Bangkok. In turn, Garuda Indonesia’s customers will be able to book flights, operated by Oman Air, between Muscat and Kuala Lumpur, Bangkok, Jakarta or Salalah. ● A NEW air service linking Edinburgh with the Faroe Islands has
been extended to run into winter, Atlantic Airways has announced. The service was initially launched as a summer season service running to the end of October. Now the twice-weekly flights will continue until December 18, with an additional service on January 4, 2016, before the full service resumes on March 18, 2016. ● FINNAIR HAS selected Viator as its preferred partner for
destination experiences. Through the new partnership, the airline provides customers with direct access to Viator’s selection of tours, activities, attractions, shore excursions and events in the cities they serve across Asia, Europe and North America. ● WIZZ AIR has launched a new website optimised for mobile device web browsers to complement the company’s existing desk-top website and Apple and Android apps.
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Hotel Updates Z Hotels’ fourth London property, in Shoreditch, has opened its doors offering guests urban luxury in the heart of the city’s East End with room rates from £59 per night. Arranged over four floors, each of the rooms feature 48” LED HD TVs with a full selection of Sky Sports and Sky Movies available at no extra cost, power showers, bespoke hand-crafted beds, luxury bed linen and free Wi-Fi. The hotel also offers guests complimentary cheese and wine in the Z Café, located at the entrance, between 17:00-20:00 every night.
Belgravia’s The Goring Hotel has teamed up with the most British of Champagne houses – Bollinger to create two private areas in The Goring’s garden, available to pre-book on an entirely exclusive basis with the purchase of a magnum of Bollinger Rosé (£178) or a magnum of Bollinger Special Cuvée (£162.) See www.thegoring.com Grosvenor House Apartments by Jumeirah Living has launched a ‘Stay Seven, Pay Five for Summer’ experience, offering visitors seven nights for the price of five. The offer runs until August 31 and includes breakfast, Wi-Fi and one strawberry afternoon tea for two per stay. See www.jumeirah.com
The four-star Dorsett Shepherds Bush has launched a ‘Family Time’ deal which includes accommodation in two adjacent (some interconnecting) guest rooms, with the second room at half price. The package is bookable for stays between July 17 and September 6, with rooms available from £150 per night. See www.dorsetthotels.com or call 020-3262 1026.
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Guests can follow in royal footsteps with British Heritage Walking Tours at Dukes St James London this summer. The five-star boutique hotel is running two-hour guided strolls with a Blue Badge guide taking in sights such as St James’s Park, Pall Mall and Jermyn Street, followed by drinks back at the hotel. The British Heritage Package costs £499 inclusive of VAT for one room, up to two guests, inclusive of breakfast in a superior room category, and is valid until March 31, 2016. For details call 020-7491 4840 or visit www.dukeshotel.com
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Attraction News
●THEATRE NEWS
Buckingham Palace & The Royal Mews and Buckingham Palace & HM Tower of London are two new packages available with Attraction World, leading in at £30 and £42 respectively, with reduced child rates. Both offers are available to book for visits between July 27 and September 27. See www.attractionworld.co.uk
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A Bite to Eat Japanese/Peruvian fusion restaurant UNI has launched a new Robata Menu, bringing the vibrant flavours and textures of Nikkei cuisine to the heart of Belgravia. The menu combines Peruvian flavours with Japanese cooking techniques to create seven fresh and light dishes. See www.restaurantuni.com
Rosewood London has developed a new summer cocktails menu inspired by seasonal British summer flavours, with prices from £11. See www.holborndiningroom. com/menu/cocktails
The Sloane Bros Frozen Yoghurt Co. opened its doors on Brick Lane in Shoreditch last week, serving a variety Britishsourced fat-free frozen yoghurt, topped with sauces, fresh fruits, confectionary and crumbled classic biscuits. Prices start from £2.95, with toppings costing from 65p.
●ON THE RIVER City Cruises is celebrating the life of Elvis Presley on an indulgent dinner cruise. Departing from North Greenwich Pier, the cruise is an ideal addition to visits to Britain’s largest Elvis exhibition, now on at Greenwich’s O2. After attending the exhibition, Elvis enthusiasts can enjoy a short stroll down by the riverside to the pier, where they hop on board to commemorate the memories of the renowned pop icon, which includes the performance of an Elvis tribute act. Also included is a glass of sparkling wine and a three-course meal. Standard tickets cost £49 per person and the cruise departs on July 9 and 23 and August 27. Meanwhile, R.S. Hispaniola has introduced a homemade afternoon tea menu from £26.50 per person. For details see http://hispaniola.co.uk and www.citycruises.com
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TheatreBreaks.com is offering a series of ticket and hotel packages for six West End musicals that, between them, feature more than 200 songs from the Swinging 60s including Jersey Boys, Let It Be, Sunny Afternoon, Beautiful and The Commitments. The company has also announced that short breaks are also now on sale for the Broadway smash hit musical Motown – the musical which opens in February 2016. Theatre and hotel packages start at less than £100 per person including top price ticket and accommodation based on two sharing a twin or double room. Details at www.theatrebreaks.com Matt Cardle, who rose to fame winning the seventh series of ITV’s The X Factor, will join the cast of MEMPHIS THE MUSICAL from July 6, taking over from Killian Donnelly who originated the role in the West End. Matt will join Queen of British Soul, Beverley Knight who extends her run as club singer ‘Felicia Farrell’ in the show, which runs until October 31 at the Shaftesbury Theatre. Ticket prices are between £20-£67.50. For details call 020-7379 5399 or see www.memphisthe musical.com
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‘STILL THE BEST MUSICAL IN LONDON’ DAILY MAIL, 2015
SEE THE ORIGINAL IN LONDON
Now celebrating ten extraordinary years, Billy Elliot the Musical has won the hearts of millions since it opened in London’s West End, becoming one of the most beloved, award-winning shows on stage today.
‘A MARVELLOUS BRITISH MUSICAL’
Set in a northern mining town, against the background of the 1984/’85 miners’ strike, Billy Elliot is the inspirational story of a young boy’s struggle against the odds to make his dreams come true. Follow Billy’s journey as he stumbles out of the boxing ring and into a ballet class where he discovers a passion for dance that inspires his family and whole community and changes his life forever.
TIME OUT
Featuring a timeless score by Elton John, sensational dance and a powerful story, Billy Elliot the Musical is a funny, uplifting and spectacular theatrical experience that will stay with you forever.
BillyElliotTheMusical.com | Victoria Palace Theatre Victoria Street, London SW1E 5EA
See this inspirational story in the heart of London’s West End. To book, speak to your preferred ticket agent, go online or call +44 (0) 844 248 5000
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K R A P A N J O POST VE CA
Postojna Cave, Slovenia’s Underground Paradise A fantastic web of tunnels, passages, galleries and halls, the astonishing diversity of Karst features as well as easy access are certainly the main reasons for immense popularity of Postojna Cave, which has in 200 years been admired by 36 million visitors from all over the world. Nowhere else but in Postojna Cave can you enjoy a ride with a special cave train, which will take you around the cave under spectacular underground arches, which are embellished with chandelier-resembling stalactites, through a beautiful subterranean world full of playful limestone sculptures.
www.postojnska-jama.eu
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slovenia
Portoroz
Give your clients an indulgent break with Balkan Holidays’ beauty & spa options BALKAN HOLIDAYS is offering spa and beauty breaks in Portoroz for 2016, the resort on Slovenia’s Adriatic Coast. Holidaymakers can opt for a stay at the five-star Grand Hotel Bernardin, a modern hotel offering rooms with sea views, while traditionalists may opt for the five-star Kempinski Palace Portoroz. As well as featuring a gourmet restaurant, the hotel’s Rose Spa has indoor and outdoor pools, Finnish and Turkish saunas, an infrared sauna and a comprehensive selection of spa treatments. The operator is also offering twincentre holidays, which combine a beach
holiday in Portoroz with a visit to mountain resort Lake Bled. The company’s sales and marketing manager, Chris Rand, said: “Slovenia is a country that can deliver in so many ways. Portoroz is a charming resort with high quality hotels and a host of health and leisure activities, not to mention a beautiful sandy beach and marina. There is also the opportunity to enjoy walks in the mountains around Lake Bled and appreciate the natural diversity of the region.” The operator is featuring flights with scheduled carriers from Gatwick, Luton, Manchester and Stansted to
Ljubljana between May and October next year. A seven-night break at the five-star Kempinski Palace Portoroz costs from £835 per person based on two sharing a twin room on a bed-and-breakfast basis. Alternatively, a seven-night stay at Lake Bled staying at the Hotel Park costs from £603, based on two sharing a twin room on a half-board basis. Prices include flights from Gatwick and transfers. For further information see www.balkanholidays.co.uk/agents or call 020-7543 5555.
KEMPINSKI OFFERS FROM CLASSIC COLLECTION Classic Collection Holidays is offering discounts on stays at Kempinski Palace Portoroz between August 23 and Januray 17, 2016 for bookings made at least 30 days’ prior to departure. The Sussex based operator is also offering discounts on stays of between two and five nights or more on various dates throughout the year. For details or to book call 0800-008 7288 or visit www.classic-collection.co.uk
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slovenia ‘Jewel of the South’ offer from Inghams NEW FOR summer 2016, Inghams Lakes and Mountains is featuring a two-centre holiday, ‘Jewel of the South’ to Slovenia and Austria. Guests are offered the opportunity to spend a week in Slovenia’s Julian Alps, walking the trails around Kranjska Gora or by Lake Bled, before moving to the Alpine spa resort of Bad Kleinkirchheim in Austria. The 14-night, half-board break costs from £1,139 in May, staying seven nights at the four-star Hotel Trattlerhoff in Bad Kleinkirchheim and seven nights at the four-star
Hotel Kompas Kranjska Gora. The price includes flights from Gatwick and transfers. Meanwhile, wine enthusiasts will appreciate the operator’s new three- and four-day Slovenian Wine Tours from £699, which explore the Goriska Wine Region. The tours can be added on to a holiday on Lake Bled and includes four-star, half-board accommodation, guided sightseeing walks, a farmer’s picnic lunch and two wine tastings. For further information see www.inghams.couk
POSTOJNA, A town in the traditional region of Inner Carniola 35km from Trieste in southwestern Slovenia, is promoting Postojna Cave. The attraction features 21km of galleries, tunnels and magnificent halls and has become a popular and well known tourist attraction over the years. Postojna Cave also offers visitors an underground train ride, which is one of the highlights of the attraction. A tour of the cave takes around 90 minutes and is available in 15 languages. For details see www.postojnska-jama.eu or call +386 5/7000 143.
Choice of multi-centre itineraries from Anatolian Sky Holidays ANATOLIAN SKY Holidays is currently offering a choice of twin and multi-centre itineraries in Slovenia, including options to combine Lake Bled or Lake Bohinj with Ljubljana, or to spend time in the capital and on the coast in the resort of Piran. Alternatively, three-centre itineraries of ten nights are available combining Ljubljana and Lake Bled with Croatia’s Istria region. Prices start from £725 per person for a seven-night trip including three nights in Ljubljana and four nights at Lake Bohinj, based on two adults sharing. The offer includes breakfast accommodation, flights from London and transfers, and is based on travel in late September. For more information visit www.anatoliansky.co.uk or call 0844-273 3585.
Affordable luxury
SLOVENIA 5 Kempinski Palace Portoroz
SAVE
IMAGINATIVE ADVENTURES
£233*
per couple per week
a new division from Imaginative Traveller and Dragoman, is offering a seven-night ‘Slovenia Revealed’ adventure from £1,275 per person based on two people sharing, excluding flights. Highlights include visits to Maribor, Lakes Bled and Bohinj, a traditional farmstay and local wine tasting at Skojan. For details see www.imaginative-adventures.com
REDUCED RATES 7 nights B&B from £937pp Departs Gatwick 9 Sep
*Book at least 30 days prior to travel. For stays 23 Aug-17 Jan
HotelREZ highlights unique properties PRIVATE TRANSFERS INCLUDED
Call 0800 008 7288 www.classic-collection.co.uk 24
June 26 2015
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HotelIREZ Hotels & Resorts is highlighting a selection of independent and unique hotels in Slovenia. As an example, Vila Bled Hotel - a former Presidential residence of General Tito – offers views over Lake Bled with prices leading in at £85 including breakfast, based on two sharing. All properties also feature free Wi-Fi. For further information visit www.hotelrez.co.uk/special/slovenia or call at 020-3598 2243.
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latinamerica New Ecuador campaign reflects close ties with the trade Travel Bulletin’s ADAM POTTER catches up with the minister of tourism for Ecuador, Sandra Naranjo, to find out what the latest campaign entails
arking the next stage of Ecuador’s significant investment in tourism, The Ministry of Tourism of Ecuador officially launched its ‘All you need is Ecuador’ campaign last week, highlighting not just what Ecuador has to offer but its strong ties to the trade. Sandra Naranjo, the newly appointed minister of tourism, said: “We saw the promotion from two angles; first to the consumer so we can bring their attention to this new product of Ecuador and to get them inspired but we also incorporated the campaign for the trade. We work a lot with the industry in the different markets and it’s important that the product is available for when they need it.” A key aspect to this strategy is the availability of information, which agents can access directly through a dedicated web page, designed
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specifically for the trade at http://trade.allyouneedisecuador.travel /en/. The site focuses on how to sell the destination, as well as highlighting new products and details on webinars, which are held on a monthly basis. Tourism currently stands as the third source of non-oil related income for the country, with the goal for it to be the first source of income by 2018. Commenting on the numbers of UK visitors to Ecuador, the minister said: “This market has grown 16% since last year; we have products that are very compatible with what the market wants. A product that has been gathering a lot of attention, and is particularly loved by British tourists, is the Cruise Train.” With an investment of $260million, the recovery of the trainline that connects the coast with the Andes means tourists can experience the different landscapes, culture, cuisine
and micro climates that Ecuador has to offer over a four-day journey. Naranjo said: “We call Ecuador the country of the four worlds; we have the Amazon, the Andes, the coast and the Galapagos Islands. It’s the perfect place to have four completely different experiences.” The 'All you need is Ecuador' campaign marks an ambitious evolution in the promotion of Ecuador, with a focus on what people can experience. Naranjo said: “The campaign is not looking to sell what Ecuador ‘has’ but what Ecuador can ‘offer’. It highlights the opportunity visitors have to encounter different experiences with nature and to see things perhaps from a different angle. Promoting this aspect ensures that visitors will create unique and memorable experiences and will look to share these with their friends and family – a win-win situation.”
Air Europa ‘Prime’ Fares Introducing our new reduced Business Class fares Madrid from
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All long haul routes are via Madrid. Terms and Conditions apply. For more information Call: 0871 423 0717, or visit us at: www.aireuropa.com or email: uksales@air-europa.com
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latinamerica Tucan Travel launches new adventure tours through South America
ABTA Travel Trend Report predicts boost in luxury tourism demand in Brazil
STAYING IN clean and comfortable three-star hotels and using public transport, Tucan Travel has added 14 new group tours to its range of Adventure Tours in South America. Starting in Quito and finishing in Buenos Aires 48 days later, the group tours, or sections of them, cover all of the main highlights the regions have to offer with flights between many destinations to allow travellers to make the most of each day of their tour. As examples, a 48-day South America Encompassed, from Quito to Buenos Aires, visits the major cities, sights and national parks of South America. Starting on the equator, the itinerary takes guests through steamy jungle, along coastlines and zig-zagging through jagged mountain ranges. Alternatively, an 11-day Ecuador to Peru option starts in the heights of Quito, on the equator and visits southern Ecuador and the lesser travelled northern Peru. From bustling markets in Otavalo to some of the best seafood in Mancora, the tour gives guests the opportunity to learn about the culture of the two countries. Prices lead in at £699 excluding flights and agent rates are also available. For further information see www.tucantravel.com
THE LUXURY Tourism market in Brazil is set to rise by 25% over the next few years due to the success of the 2014 FIFA World Cup according to the ABTA Travel Trends report. The findings revealed that affluent travellers are set to grow the luxury travel market this year, taking an average of 4.7 holidays per person in 2014, up from 3.6 holidays in the previous year. As Rio is thrust into the spotlight once again for the 2016 Olympic and Paralympic Games next year, the undiscovered and secluded regions of the country will benefit from increased interest as a result, offering tourists some of the best luxury travel experiences in South America. Embratur is highlighting three experiences in the destination for clients seeking luxury trips. The first is Bahia – Trancoso, a fishing village which has rapidly become one of the most chic holiday destinations in Brazil. Trancoso’s iconic colonial architecture and traditional Bahian cuisine, along with a variety of luxury resorts, attracts celebrities and superstars from across the world. Santa Catarina in Florianópolis is also being highlighted. ‘Floripa’ as it is known locally, has 42 beaches which are a major attraction for daring surfers. Often referred to as the Ibiza of Brazil, the natural beauty of the island and bays make it a magnet for holidaymakers during the summer. Most of the population live on the island's central and northern parts which are packed with fishing boats, lacemakers, cuisine and colonial architecture. For tourists seeking to discover more than just the capital, an alternative option is the Ponta dos Ganchos resort in nearby Governador Celso Ramos. The resort is well suited to romantic getaways and is a popular honeymoon destination. Meanwhile, São Paulo offers a range of luxury experiences - from art galleries to a huge choice of nightlife. Alternatively, around 80km away from São Paulo, the city of Piedade is being highlighted as ideal for clients who are searching for luxury combined with sustainability. As an example, the hotel Ronco do Bugio aims to provide high quality accommodation together with environmental responsibility. Based in the middle of the Atlantic Forest, Ronco do Bugio combines the charming design of custom rooms, a restaurant featuring haute cuisine and many sustainable activities. For more information see www.visitbrasil.com
GRAND HYATT Playa del Carmen, located in Mexico’s Riviera Maya, has now opened. Set on Mamitas Beach, the resort offers 314 guestrooms and suites, a spa, three bars/lounges and two signature restaurants. Kids clubs for children aged five to 12 are also offered, along with a variety of day excursions - from ziplining to trips to ancient ruins and boat trips to Cozumel. The resort’s opening rates start from $199 per night for a double room, excluding tax. For details see www.grandhyattplaya.com
COLOMBIA’S NATIONAL airline, Avianca, has announced that it will increase the frequency of its Heathrow to Bogota flight from next month. Passengers wishing to fly from Heathrow to Colombia’s El Dorado International Airport will now have a choice of seven departures a week up from four. The additional flight capacity comes in the wake of a ‘huge surge in UK visitor numbers’ to the South American country which welcomed 32,212 Brits in 2014, up by 28.5% on 2013. For more information on Colombia visit www.colombia.travel
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shoppingholidays
Want to capitalise on emerging shopping tourism trends? Here’s how… ROUND THE world, shopping is becoming an increasingly popular pastime on travel itineraries for both business and leisure. One company that recognised the potential of shopping tourism early on was Value Retail, the creator and operator of the
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Collection of Villages – the luxury outlet shopping destinations across Europe and China, which includes Bicester Village near London. The Villages are each located close to key tourism cities, making them ideal additions to travel itineraries. Value Retail works with tourism
Q: What destinations would you say are popular for Brits looking to book shopping trips? Paris, Barcelona and Milan. A trip to one of the Collection of Villages is ideal as guests are guaranteed the same level of service and luxury that they receive in the UK at Bicester Village. However, each destination is unique with architecture inspired by the region in which it is located, niche national luxury brands and restaurants serving local specialities, so guests still get an authentic experience of the country. Q: What are the main advantages of shopping tourism – and what advice would you highlight to agents selling shopping holidays? We’d advise agents to be creative and think about where they can incorporate shopping into a wider itinerary, as a half- or a full-day activity. For example, if a customer was booking a trip to Disneyland Paris, a day’s shopping at La Vallée Village could be easily incorporated as it’s just ten minutes away. Likewise, if their clients are visiting Expo Milano 2015, Fidenza Village is a great complementary destination as it’s close to Milan and offers a full programme of events inspired by Italian art, fashion, food and music for the duration of Expo. Q: What should visitors be aware of when looking at the destination they are thinking of visiting? Shopping tourists could check ahead to make sure their chosen shopping destination is open at the time they are hoping to visit – if they have a busy itinerary with just a short amount of time to shop over the weekend, for example, they may find that stores in some locations do not trade on Sundays. At the Villages, guests can shop into the evening and, in select Villages, on Sundays too, making them ideal for tourists. It’s always a good idea to check the Villages’ opening times, travel updates and the latest boutique lists ahead of any visit by visiting www.ChicOutletShopping.com Q: Would you say that the popularity of dedicated shopping trips has increased in recent years – and what do you think are the reasons behind this? Absolutely. Whereas shopping was just complementary to
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partners around the world to sell special shopping packages to visit the Villages. Here, the deputy director of Village Tourism, THIBAULT RUFFAT, answers our questions on the rise of shopping tourism services and how agents can capitalise on demand….
tourism before, it has increasingly become a deciding factor in where people choose to travel – something that has been recognised by the UNWTO in the ‘Global Report on Shopping Tourism’. The nature of shopping itself has changed too. Shopping has become either functional (due to the internet) or experiential. The physical experience is becoming an increasingly important aspect of shopping, which directly links to the premise of tourism – to search out unique and memorable experiences. The Villages are destinations in their own right and offer a memorable day out. Q: What new and exciting developments are currently taking place at the Collection of Villages? There is always something new to discover at the Villages. In addition to luxury brands, the Villages are also platforms for art, culture and gastronomy, and each one offers a continually evolving programme of exhibitions and events. The mix of brands in the Villages is constantly updated with special popup boutiques introduced throughout the year. Kildare Village near Dublin is scheduled to open an extension in November with 36 additional boutiques, and we are also expanding into China. Suzhou Village, the first Village in China, opened in historic Suzhou in May 2014, while the second Village, Shanghai Village, will open in spring 2016.
SUMMER TOP TIPS Selling a city break to any of the nine cities where the Villages are located? Remember to keep the Chic Outlet Shopping Villages front of mind as a half or full day activity. Did you know the Shopping Express luxury coach service round journey and Shopping Experience packages are available to book with DoSomethingDifferent.com and SuperBreak? If any customers are heading to Disneyland during their stay in Paris, remember to add on the products and remember La Vallée Village is located within ten minutes of Disneyland Paris. Are any of your customers visiting Expo in Milan this year? Then check out Fidenza Village which has put together a showcase of Italian themed fun over the six-month period including art, fashion, food and music.
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shoppingholidays
SIMON PROPERTY GROUP ...has opened a 25-store expansion of its Las Vegas North Premium Outlets, making it one of the largest centres in the country with 175 stores, including designer and name brands. The outlet offers savings of between 25 and 65% every day. For details see www.simon.com
Neilson brings the holiday feeling to London with new simulators for shoppers Neilson will be showcasing its ‘Have a Go Before You Go’ windsurfing and skiing simulators to members of the public in shopping centres across the UK this summer. The simulator roadshow will kick off at Westfield Stratford this weekend (June 27-28), giving thousands of shoppers the chance to sample windsurfing and skiing for themselves without leaving London. The 360° virtual reality headsets use real video footage from a Neilson Beachclub and a Neilson Ski holiday which, combined with rumble pads and wind machines, bring the experience of windsurfing and skiing to life for up to 90 seconds. It will be the first opportunity for shoppers to sample the new immersive experience. Following their London appearance, the simulators will be taken to the Bullring shopping centre in Birmingham and to Portsmouth to celebrate the America’s Cup.
Meanwhile, Westfield London is launching a new festive experience brought to life by DreamWorks Animation this November. Adventure to Santa’s Grotto, A DreamWorks DreamPlace will take families on an immersive, cinematic adventure set in a 2,000sq.ft cottage that combines the latest technology of motion-based effects with magical storytelling. The concept will take visitors through interactive and personalised activities with iconic film characters Shrek and Donkey on their adventure to Santa. Myf Ryan, director for the shopping centre, said: “We’re always looking at ways to innovate and provide new experiences for our customers. Partnering with DreamWorks Animation, the global family entertainment brand known for award-winning storytelling and industry leading innovation, will deliver the ultimate Grotto experience to Westfield visitors.”
Funway Holidays offers ‘Shop Til’ You Drop’ New York package from £525 FUNWAY HOLIDAYS is promoting shopping breaks to the US to highlight the epicentre of upscale fashion outlet, Simon Shopping Destinations and its new openings later this year. Gloucester Premium Outlets serving the greater Philadelphia area will be ready for shoppers in August, whilst Tucson Premium Outlets and Tampa Premium Outlets will open in October. All customers booking through the operator will receive a complimentary booklet of savings redeemable at shopping destinations across the US,
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offering savings of up to 65% off designer brands. The tour operator is also offering a ‘Shop Til’ You Drop in New York’ package including a three-night stay at the four-star Holiday Inn Midtown 57th St including flights with United Airlines from Heathrow and a shopping tour to ‘Woodbury Common Premium Outlet’, which offers more than 220 designer and retail shops and eateries. Prices lead in at £525 per person, for two adults sharing, based on travel in Feburary next year. For more information visit www.funway4agents.co.uk
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THE PERFECT TREAT Discover the Collection of Villages in Europe and China, home to 1,000 boutiques of the world’s most exclusive brands, offering exceptional savings all year round. AGENT PROVOCATEUR · BIMBA & LOLA · BROOKS BROTHERS · DIANE VON FURSTENBERG PAULE KA · MISSONI · SAINT LAURENT PARIS · TOUS AND MANY MORE
To plan your visit or to find out more about the Shopping Express® luxury coach services to the Villages, visit: ChicOutletShopping.com/chictravel
C H I C O U T L E T S H O P P I N G .C O M
THE COLLECTION OF VILLAGES IN EUROPE AND CHINA
EUROPE BICESTER VILLAGE, LONDON KILDARE VILLAGE, DUBLIN LA VALLÉE VILLAGE, PARIS WERTHEIM VILLAGE, FRANKFURT INGOLSTADT VILLAGE, MUNICH MAASMECHELEN VILLAGE, BRUSSELS FIDENZA VILLAGE, MILAN LA ROCA VILLAGE, BARCELONA LAS ROZAS VILLAGE, MADRID CHINA SUZHOU VILLAGE, SUZHOU SHANGHAI VILLAGE, SHANGHAI (OPENING SPRING 2016)
© Value Retail PLC 2015
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shoppingholidays We asked our staff the following question this week: What do you try to do every day? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Diet (Most of the time unsuccessfully!)
Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Set myself a mini goal every day (work & personal) to challenge myself.
Editorial Assistant: Adam Potter adam.potter@travelbulletin.co.uk To not hit snooze on my alarm...fail everyday ZzZz
Contributing Editor: Paul Scudamore post@travelbulletin.co.uk Make a stranger laugh.
Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Make someone laugh.
Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Not throw cold water on the kids when they will not get out of bed.
Account Manager: Bill Coad bill.coad@travelbulletin.co.uk Get out of bed!
Account Manager: Matt Gill matt.gill@travelbulletin.co.uk Get as much out of it as possible.
Sales Executive: Matthew Weinreb matthew.weinreb@travelbulletin.co.uk Survive?
Sales Executive: Kathryn Frost kathryn.frost@travelbulletin.co.uk Marketing Assistant: Gemma Reeve gemma.reeve@travelbulletin.co.uk I try to eat healthy food... this fails when Adam gives me chocolate.
Senior Designer: Lee Telot lee.telot@travelbulletin.co.uk Assistant Designer: Tom Davies thomas.davies@alaincharles.com Production: Charlie Burns charlie.burns@alaincharles.com
Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419
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Fidenza Village offers immersive Italian experience TRANSFORMING INTO ‘The Embassy of Made in Italy’ for this year’s EXPO Milan, Fidenza Village is continuing its showcase of Italian art, fashion, gastronomy and design by offering a programme of multisensory experiences which will unfold throughout the summer. The event will be inspired by three typically Italian themes including ‘Romantic Opera’, a celebration of Italian opera such as Italian composer, Giuseppe Verdi, whose work inspired the architecture of Fidenza Village, which runs until the end of this month; ‘La Dolce Vita’ an ode to the
Italian lifestyle as featured in the classic film of the same name to the end of August; and an ‘Italian Passion’ theme for September and October which will showcase iconic Italian design and high-quality craftsmanship with a focus on automotive and tailoring. Shopping packages combine shopping in the village with cultural and gastronomic experiences in the surrounding region, and include tickets on the Shopping Express luxury coach service from central Milan to the Village. For bookings and details visit www.fidenzavillage.com
New shopping outlet for Minnesota THE TWIN Cities Premium Outlets in Eagan, located minutes from Minneapolis Saint Paul International Airport, has opened offering more than 100 stores with discounts of up to 65% off the original price. The Eagan location will have a number of outlet stores exclusive to Minnesota including American Eagle, Crabtree & Evelyn, Helzberg Diamonds, Watch Station and White House/Black Market. Other popular stores include Saks Fifth Avenue Off Fifth, Calvin Klein, Coach, Michael Kors, Polo Ralph Lauren, Gap, Hot Topic, J. Crew and True Religion. For details see www.premiumoutlets.com/twincities
Citadel Outlets promotes hassle free shopping in LA PARTNERING WITH Extreme Tours, Citadel Outlets is offering ‘Shop Until You Drop Off..at LAX’ packages that provide transport for travellers looking to take advantage of the often lost hours between hotel check out and a departure flight at LAX. Shoppers are picked by Karmel Shuttle from Los Angeles and Anaheim hotels to travel to the centre. Complimentary luggage check-in and VIP lounge access is provided while guests can enjoy a day of shopping and savings. Shoppers then board a shuttle for transport to LAX to catch departing flights. The packages also include a VIP Savings Card, shopping bag and private luggage re-packing room. Cynthia Schmitt, director of international sales and marketing for the group, said: "All our services are hand-selected and designed to pamper our wonderful shoppers. We understand that shopping is the number one activity for international visitors and we work very hard to make sure that a day at our centre is a special and memorable experience." The package price is around $100. For more information visit www.karmel.com/citadel-shopping-tour
puzzlesolutions Crossword:
Across: 1. IBERIA, 4. HARP, 7. GOSPORT, 9. CORFU, 10. RENEE, 11. RSA, 12. EVANS, 14. NOOSA, 16. DEAD SEA, 18. NESS, 19. HOBART. Down: 1. IAN MCKELLEN, 2. EIGER, 3. ASP, 5. ANTON, 6. PRIZED APART, 8. SPURS, 10. RANDS, 13. ANDES, 15. OSAKA, 17. DOH.
Highlighted Word: PISA Travagrams: (top) Kirker Holidays
(bottom) Great Barrier Reef
Where Am I?: Kyoto, Japan
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Call 0800 008 7288 www.classic-collection.co.uk
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13:48