Travel Bulletin 04th November 2011 by Alain Charles Publishing

November 4 2011 | ISSUE NO 1,755 | www.travelbulletin.co.uk

SPECIAL EDITION

All About November 2011

Your one-stop guide

to all the latest news and develop ments in Botswana

Produced by

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Botswana supplement with this issue

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COMPLEX TOUR QUOTES MADE EASY Since Jetset’s modest beginnings in 1968 our strength continues to be our courteous, knowledgeable and flexible service tailoring holidays for independent travellers. We can offer many diverse, fascinating and exciting destinations from cities, beaches, rainforests to lakes and mountains. We have hundreds of hotels to suit all tastes and budgets from simple and low-priced, to international luxurious accommodation. The choice is almost endless. Call us now to help you design the perfect dream holiday.

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newsbulletin

This Week 3

news bulletin

notes from normanton

9 11

Cover Pictures: Main - World Travel Market

a round-up of the latest industry news & developments

find out what Sandy has been up to lately

agent bulletin some of the strangest and most funny requests property owners have received

puzzle bulletin can you guess this week’s landmark locations?

world travel market our special preview guide to next week’s WTM covers a diary of events, news, destination updates, who’s where, floorplans and an exhibitor list

NATURE TRAIL...The Saint Lucia Tourist Board took ten agents on its last Nature and Adventure fam of this year to experience some of Saint Lucia’s activities including diving, jungle bike riding, zip-lining and deep-sea fishing. Pictured enjoying the sights of Jade Mountain are, from the left: Chelcie Lewis, Saint Lucia Tourist Board; Claire Wardle, Holidays Please; Jo Eggleton, Virgin Retail; Floyd Walcott, Sackville Travel; Lucie Dupe, Cathedral City Travel; Neil Jones, Westgate Travel; Cullum Andison (right centre - at the back); Chris Pereira, Trailblazer Travel; Lucy Ellis, Touchdown Holidays; Melissa Robilliard, Bath Travel; and Caroline North, Thorntons Travel. The tourist board is inviting agents to register their interest for fam trips in 2012 by e-mailing Chelcie Lewis at: clewis@stluicauk.org

Fewer than 5% of pax want in-flight mobile & internet access A NEW survey from Fly.com (owned by Travelzoo) has revealed that despite almost daily claims from airlines that they are working to improve in-flight connectivity for their customers, fewer than 5% of travellers think that such services are a good idea. The survey of more than 1,300 frequent travellers highlighted passengers’ disinterest in onboard technology and revealed that more than 30% of people would actively avoid travelling with an airline that offered such services. The main objections to having onboard access to telephone and internet services were said to be the potential annoyance of people talking loudly on phones mid-flight and the desire to be uninterrupted by emails and social networking sites whilst

travelling. It was also revealed that more than 62% of travellers remain concerned about the safety risk posed by the use of mobile phones whilst onboard, despite reassurances from airlines regarding the safety of said services. The company’s general manager, Aaron Ritoper, said: “These results really highlight the perception UK travellers have that connectivity on flights could be more of an interference than an enhancement. We believe this perception will change as services are introduced, given that people already enjoy wireless connectivity when commuting by train. Naturally airlines will need to ensure appropriate measures are in place so that people respect other passengers’ space and keep their communications discreet.”

Poll reveals three-quarters of cruisers suffer “cruise-blues” NEW RESEARCH from BonVoyage.co.uk has revealed that British cruise passengers experience feelings of postholiday sadness after returning to shore from a cruising holiday, more so than when returning home from a ‘dryland’ holiday. A total of 1,283 British holidaymakers were polled, each of whom had been on a cruise and a dry land holiday. When questioned about their overall holiday

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experience, a total of 76% said they felt ‘sad’ for their time onboard to be at an end, whilst only 3% admitted they were ‘happy’ to leave the ship. When respondents were asked the same question about the last ‘dry land’ holiday they took, a total of 58% said they felt saddened to return home; almost a fifth less than those who admitted to feeling sad when returning from a cruising holiday.

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newsbulletin On the Go Tours to launch new Tintin adventures for families ON THE Go Tours is launching adult and family Tintin tours to India, Egypt and Jordan. Last year, the operator broke new ground by joining forces with Moulinsart, the rights holders to the work of Hergé, and gained the exclusive rights to act as the only global operator for fans of Tintin. Each tour combines the comforts of modern travel with the adrenaline of an original Tintin trail. Expert local guides are on hand to ensure guests get to know destinations inside out, whilst well known ‘Tintinologist’ Michael Farr will personally accompany some expeditions

to share his passion, experience and insights about Hergé and his inspirations. As an example of prices, a 15-day tour to India leads in at £1,999 per adult. Highlights of the trip include Delhi – both old and new; Agra – home to the Taj Mahal and the jewel of India’s crown; Ranthambore National Park, the City of Jaipur, Jodhpur – perched on the edge of the Thar Desert; and Shimla, the romantic hill station and capital of the British Raj. For more information see www.onthegotours.com/Destination-Tintin

LBA celebrates 80 years of aviation LEEDS BRADFORD Airport (LBA) has marked its anniversary with the unveiling of a photographic exhibition looking back over its 80 years of aviation. The birthday celebrations were continued with some iconic airplanes conducting a fly-past, including two F-16 fighter jets from Belgian Air Forces, a Royal Air Force Tornado, a VC10 transport plane and a Tucano aircraft. The exhibition was opened with speeches from Tony Hallwood, LBA’s commercial and aviation development director and local aviation historian Ken Cothliff. Ken has spent the last five years researching and piecing together the airport’s history, culminating in the release of his new book ‘Yeadon above the Rest’. The book is available as a standard paper back edition priced at £15, also available is a special limited edition hardback with slip case, embossed in gold (limited to 100 copies only), both numbered and signed by the author at £35. The exhibition (located in the landside food village, 1st floor), which will run until the end of the year, shows the airport, its aircraft and key moments through the decades.

CRUISING ALONG...Cruisingexcursions.com’s head of trade sales Sarah Dooley (left) presents Lauren Robinson of Colletts Travel, Rossendale, Lancashire with £200 of Love2Shop vouchers, which she won in the company’s National Cruise Week agent prize draw. The company gives agents the ability to offer an alternative to the excursions offered by the cruise line and benefits from up to 8% commission. For details see www.cruisingexcursions.com

Mailbox Mailings with Travel Bulletin this week include: ● Atlantic Holidays have launched their 2012

Brochure with more flights from regional airports. For further details call 01452 381888 or visit us online at www.atlanticholidays.net ● Transun have their latest Lapland offers for winter

2011/12. Call 01865 265200 or visit www.transun.co.uk LBA’S TONY Hallwood and aviation historian, Ken Cothliff, in front of the exhibition with the new book.

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For further details and special offers please read the mail shots that accompany this issue

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newsbulletin Tweets of the Week Who’s saying what on Twitter... AceAndyHarmer Ace launches new Facebook page... a new page has been created for ACE members, and for anyone interested in cruise tinyurl.com/6jssmxo TCworldwide #TravelCounsellors are a big part of #WTM2011 – Come and listen to #TheBIG4 on Tuesday 08 November at 2pm EurostarUK Explore the delights of Amsterdam faster & cheaper than ever before, with fares starting from as little as £99 rtn bit.ly/amsterdeal

nycgo_uk NYC & Company is exhibiting at World Travel Market next week - here are our stand details and exhibiting partners bit.ly/sVO1tT #WTMnyc BEST_touring Agents come and get bowled over with BEST at our event in Stoke on Tuesday 22nd Nov, email best@thenetwork-uk.com now to request your place!

FLYING THE FLAG...The Tirol Tourist Board met more than 200 travel agents at the Tamworth SnowDome, Chillfactor Manchester and at the Snow Centre, Hemel Hempstead, to offer them an insight into what skiing is all about. Agents also competed to win a ski holiday for two to the four-star Hotel Edelweiss & Gurgl in Obergurgl. The winner of the top prize at the Hemel Hempstead event was Clare Short (second from left) from TUI Enfield. Clare is pictured with Becky Horton (left) from the Tirol Tourist Board; Michael Anfang, Hotel Edelweiss&Gurgl; and Patricia Meixner, Tirol Tourist Board. For details visit www.b2b.tirol.at

CTC launches winter campaign THE CANADIAN Tourism Commission is asking ‘What type of winter personality are you?’ as part of its winter campaign. The campaign response is being driven to a microsite featuring information on Signature Canadian winter experiences linked to travel offers/packages from industry partners. Consumers can ‘friend’ Canada and find out if they are a Polar Bear with cubs, a Snow Hare or a wolf - to determine their canadian winter personality and identify the type of winter holiday that might suit them. The Facebook campaign also offers ten branded Canada iPads as prizes to those entering the competition. The CTC’s managing director UK, Rupert Peters, said: “Canada is a four season destination and this campaign is created to highlight the delights and charms of a Canadian winter. It is not all about skiing and boarding - we talk about the great Quebec Winter Carnival, the Niagara Ice Wine Festival and dog sledding in Manitoba. Unlike in the UK, just because it snows life doesn’t have to stop - Canada embraces winter full on and we want the British to come and be enthused by what we have to offer in a pristine winter wonderland.” For more information visit www.canada.travel

Festive events on Marco Polo CRUISE & MARITIME Voyages is offering the chance for potential cruisers to step aboard its Marco Polo ship at Tilbury for lunch or dinner and see a show. Six dates are currently available - December 2, 7, 13, 14, 15 and 16, with prices leading in at £39 per person for lunch with wine. Alternatively guests can have dinner with wine and a show for £69 per person, with an option to stay on board overnight for an extra £10 which includes breakfast (£79). To book or for more information visit www.cruiseandmaritime.com

GRJ launches Special Interest & Events 2012 holidays brochure GREAT RAIL Journeys has launched its new ‘Special Interest & Events 2012’ brochure featuring special event holidays including carnivals, flower shows, steam events and musical occasions. The holidays, which all combine rail travel with the experiences, have various departure dates between February and October

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2012 and the overall lead-in price is £358 per person for a five-day Yorkshire In the 1940’s tour. All of the 23 tours featured include a programme of excursions and the services of a tour manager throughout and range from popular UK events such as the Edinburgh Tattoo and Yorkshire Mystery Plays to international events

such as the 100 Year Anniversary of the Jungfrau Express, the Floriade World Horticultural Expo and the Gardens of Holland, the Carnivals in Florence, Venice, Tuscany and Viareggio; as well as the Mardis Gras of America’s Deep South. For more information call 01904-521980 or visit www.greatrail.com

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newsbulletin h c t a W Ones to rammes avel prog tr p to e th A pick of ant to miss... w 't n o d u yo

Paul Merton's Adventures on Wednesday 9th November at 21:00 on Channel 5, Episode 4 Join Paul on his continent-hopping odyssey. From Scotland to the Sunshine State, from Balearic hedonism to Alpine tranquillity, comedian Paul Merton travels to some of the most fascinating outposts on earth.

Air Malta launches special offer for cruise passengers AIR MALTA has launched a special offer exclusively for people visiting Malta on cruise liners, giving visitors the opportunity to visit Malta again and receive a 10% discount on the lowest applicable fare available at the time of booking. It is available for travel from 14 Air Malta destinations including Manchester and Gatwick. For more information visit www.airmalta.com/cruise-offer

Pegasus Airlines is Stansted airport’s new welcome site partner PEGASUS AIRLINES is welcoming passengers to Stansted as the airport’s new welcome site partner. The carrier chose the high impact site due to its substantial reach, which is visible to 100% of passengers who travel to the airport by car or bus and the airline, which is promoting flights to Turkey and Northern Cyprus, has bought the site as a long-term holding which will run until July 2012. The launch of the new welcome site coincides with the launch of several new routes for the airline including Donetsk, Ukraine, Skopje in Macedonia, Erbil in Iraq and Pristina in Kosovo and the recent increase to ten weekly flights from Stansted. For details see www.flypgs.com

newsbulletin Mayor secures Emirates Airline as sponsor for new Thames crossing THE MAYOR of London, Boris Johnson, has announced that Emirates will sponsor London’s new cable car river crossing, to be known as the Emirates Air Line, in a ten-year deal worth £36m. The cable car will connect north and south London, travelling between two new stations set to be named Emirates Greenwich Peninsula and Emirates Royal Docks. Scheduled for completion in summer next year, the new transport will offer commuters and visitors aerial views with a capacity to carry up to 2,500 people per hour in each direction at peak times. Creating a direct link between the O2 and ExCeL, the Emirates Air Line will also provide an additional interchange between the DLR and Jubilee line. Both areas surrounding the new attraction have been earmarked for a number of regeneration projects, with the Royal Victoria Docks selected as one of the new Local Enterprise Zones.

Newsbites ●

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Tim Clark, president of Emirates Airline and The Mayor of London, Boris Johnson, at the announcement of the airline’s multi-million pound sponsorship of London’s new cable car river crossing – the Emirates Air Line.

R M highlights group travel experience ROCKY MOUNTAINEER is highlighting a group travel experience on its train journey between Vancouver, BC and the Canadian Rockies, where guests have the opportunity to take advantage of a special offer from now until November 30 that includes a complimentary seat when booking 11 adults on a qualifying 2012 holiday package. The experience includes a journey in glass-domed coaches in either SilverLeaf or GoldLeaf Service, offering panoramic views, gourmet meals and onboard commentary. Clients looking to add to their group experience can opt to use the lounge car, which is equipped with LCD screens, lounge seating and an open bar to host cocktail events. The offer is available on 2012 brochure packages of four nights or more, with a maximum of two free tour packages per group departure. Other restrictions may apply. Meanwhile, the company has announced that it will include SilverLeaf Service departures on all its First Passage to the West itineraries between Vancouver, B.C. and Banff/Calgary, Alberta next year. Guests who book a qualifying 2012 holiday package of seven nights or more in SilverLeaf before November 30 will receive an early booking bonus worth up to £250 per person in added value. The package includes an additional hotel night in Vancouver or Calgary, a roundtrip train journey on the Whistler Sea to Sky Climb and a $25 souvenir credit. For more information call 020-8987 0263 or visit www.rockymountaineer.com

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Hurtigruten is the latest member to join Bright (Bringing Real Information and Guaranteed High Quality Training). Barclaycard Freedom has announced that TUI Specialist Holidays Group travel brands, Sovereign Luxury Travel and Hayes & Jarvis are the latest companies to join the programme. The announcement means that Barclaycard customers will have access to exclusive holiday offers and discounts to a variety of destinations worldwide. Travelport and TravelSky Technology Limited have announced a joint product development agreement focused on advanced Passenger Service Systems technology for airlines worldwide. The first project under this agreement is a collaboration on a new Master Seat Maps module – which applies marketing and customer value to the physical seat characteristics of a given aircraft. Following the Competition Commission’s decision requiring BAA to sell either Edinburgh or Glasgow airport, BAA has announced that it has decided to sell Edinburgh airport, with a view to agreeing a sale by summer 2012. The BodyHoliday, St. Lucia’s all-inclusive resort dedicated to health and well-being, has reopened on schedule following a series of upgrades. Renovations have been made to the resort’s public spaces and dining venues. Highlights include a new, two-tier infinity-edge swimming pool and a penthouse suite, complete with private hammam and steam room. The Wellness Centre has also been upgraded and now offers a couple’s treatment room and a new retail area where guests can purchase their favourite products.

TRIO FOR TRAFALGAR....Caroline O’Brien (left) from Trafalgar puts on a show-stoppng performance for Lara Fudge (centre) and Kerry Green from Midcounties Co-op in Kidderminster to promote the operator’s new 2012 Worldwide, At Leisure and CostSaver brochures.

November 4 2011

newsbulletin

MOVERS ● Great Rail Journeys has appointed Karen Kundi as its

Notes from . . . n o t n a m r No IRST OF all, I would like to thank everyone who sent me cards, flowers and phoned me after hearing that Mum had died --in hospital – it has been a horrendous month or so but at least I can imagine her up there now with her memory back and having a nice glass of wine! All the articles I have read in the papers about the elderly and loss of dignity in hospitals seems to be true. I would dread to think how Mum would have been if she had not had my brother and I going to the hospital daily and taking her treats in to get her to eat. Nurses just don’t seem to have the time to ‘care’ any more it all seems to be report writing etc. At least she had a great night at the Yorkshire Ball in July. What can I say about floods in Thailand, Italy, Benidorm and Portugal and earthquake in Turkey. It really is beyond belief! It was amazing though to see the two-week old baby being brought out of the rubble. We are not getting any relief from global disasters. I have never known anything like it in my 35 years in travel. Joanne has gone to Portugal for a week – she went from Leeds Bradford Airport with Jet2holidays and spent a couple of hours on the runway because of all the torrential rain and strong winds at Faro airport. At least Jet2 made an effort instead of just letting everyone sit and get grumpy. The pilot said if any kids wanted to go up and look in the cockpit they could (and some big kids as well I would imagine!) I think that is excellent customer service and PR. Most of those kids will be telling everyone about their visit to the cockpit more than their holiday I would think, so well done Jet2holidays. I love watching Joanne Lumley and her trips to Greece she is always so enthusiastic and makes people want to visit where ever she goes. I must admit I love watching travel programmes and really do enjoy the ones where people are shown various properties to buy abroad – I could just about live in any of the properties shown!

by SANDRA MURRAY of Sandy Travel in Normanton, Yorkshire

business development manager. ● Sandals and Beaches Resorts has appointed Kerrie-

Anne Ford as weddings supervisor for the UK and Europe. ● The Italian State Tourist Board has appointed Marina Cencioni as director. ● TRAVELSAVERS Ireland has promoted Helena Sweeney to director of sales. ● Travelport has appointed Gavin Baiera and Richard Buccarelli to its Board of Directors. ● The Midcounties Co-operative has appointed Alistair Rowland as group general manager of Travel Services. ● Avis UK has expanded its B2B team, with the appointment of Anisha Kotecha and Claire Pinsent as regional account managers. ● Stena Line has appointed Jamie Christon as route director, Central Corridor, Irish Sea. ● AmaWaterways has appointed ClareTailby as UK sales executive. ● Park Plaza Victoria London has appointed Baerbel Moehrle to head up the events planning and events sales teams.

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WEBSCLUSIVES ●

£200 in M&S Vouchers and 5 Free Fam Trip places are up for grabs from Essentially Prestige, who have launched a new Love Croatia x brochure for 2012. The competition runs until 17th November 2011 and can be entered via the Travel Bulletin website.

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Win £100 in M&S Vouchers courtesy of Swan Hellenic. To enter, go to the Competitions & Games section of the Travel Bulletin website.

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Missed last week's 'All About India Supplement'? You can still view it in digital format in the 'Back Issues & Supplements' section at www.travelbulletin.co.uk.

All this and more at: To respond to any of Sandy’s comments email jill. sayles@travelbulletin.co.uk

new sales representative for South East of England. ● Affinion International has appointed Nicola Caffell as

November 4 2011

www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

agentbulletin Booking incentives ●

REGENT HOLIDAYS has extended its latest incentive scheme so that agents now have until November 30 to win a weekend for two in St Petersburg. The scheme offers an opportunity to win a three-night stay at the Corinthia Hotel, including flights with BA and private transfers. To enter, agents need to make three bookings with the operator, including one at the Corinthia, before November 30 to be automatically entered into a prize draw, which will be drawn on December 1. The incentive runs alongside the company’s existing campaign, in which agents receive a £15 Love2Shop voucher for every booking made. For details see www.regent-holidays.co.uk or call 0117-921 1711.

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INTOURISTUK is offering up to £50 in shopping vouchers per booking to agents who book the Moscow and St Petersburg Christmas package for their clients. As an example of breaks, a New Year in St Petersburg City Break costs from £1,195 per person including a gala dinner, sledge riding, sightseeing, caviar and vodka. The operator has also launched greater value versions of its eight-day Moscow and St Petersburg tour and its five-day Moscow and St Petersburg city breaks, offering savings of up to £250 per person. Packages are based on breakfast accommodation and include Second Class rail travel. The offer applies to all bookings made by December 31. For bookings more than £700 in value agents will receive a £20 Love2Shop voucher and for those more than £1,500 in value, will receive a £50 voucher. For details call 0844-875 4026, email info@intouristuk.com or visit www.intouristuk.com

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AIR NAMIBIA has announced that its ‘Great Travel Agent Incentive’ in conjunction with Wilderness Safaris is continuing until May 31, 2012. The incentive offers the winner Business Class flights for two to Namibia with Air Namibia, accommodation and tours provided by Wilderness Safaris, with the winning agency/agent showing the most significant increase in either or both Air Namibia and Wilderness Safaris revenue, year-on-year. Agents booking Wilderness Safaris should quote WNANUK11 when booking. Bookings can be made either via the airline or operator. Agents can track their performance at www.airnamibiasgreattravelagentincentive.blogspot.com For more information email sales@air-namibia.co.uk

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FOLLOWING ITS ‘three for £100’ promotion, launched last spring, Collette Worldwide Holidays is giving agents another chance to win £100 worth of High Street vouchers every time they make three bookings or book six passengers on any tour between now and December 31. To qualify agents need to make the bookings, call 0800-804 8700 and their vouchers will be sent in the post. For details visit www.colletteglobetrotters.com

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CHARTER CHAMPION – Maureen Crocker from Glen Travel in Blanytre was the lucky winner of £100 Love2Shop vouchers, courtesy of Hurtigruten. Any agent that made a booking during August and September for its Edinburgh Charter on February 5, 2012 was entered into a draw to win. Pictured with Maureen is the operator’s regional sales manager Scotland, Danny Giles.

They said what?! HOLIDAY RENTALS website HomeAway.co.uk reveals some of the strangest and most funny requests property owners received this holiday season, based on a survey of its clients this year... ● Can you guarantee the pool heat at a constant 88 degrees and if not can we get a discount for every degree under? ● Is there any way to stop the church bells from ringing at 7am? ● Could you please send a picture of the toaster? ● Do you cater for UK swinger holidays? ● Is it all right to jump naked into the pool? ● What are the floors in each room made of and can we see some pictures of them? ● How many mosquitoes do you have? (The owner replied “three, one called Fred, one called George and one called Mildred”). The amused holidaymaker subsequently booked.

Have you received any unusual or amusing requests from your clients? If so we’d like to hear about them and share them with the rest of the travel agent community - email lauretta.wright@travelbulletin.co.uk

November 4 2011

newsbulletin Attraction World promotes three new tours in Whistler ATTRACTION WORLD has recently added three new tours in Whistler. They include the ATV Early Rise Ride, which travels up Whistler mountain and costs from £110 per adult and £56 per child (aged 1318); Tree Trekking from £34 per adult and £26 per child; and Zip Trekking for Beginners from £87 per adults and £69 per child. For details call 0871-700 8888.

MEMORY LANE...pictured at the Del Coronado Hotel in San Diego 40 years after he first visited is Ken Garrity from Travel Tailormade in Cheshire. Ken revisited the hotel on a fam trip to Northern California and San Diego hosted by British Airways and Visit California.

Acacia Africa highlights 58-day Ultimate African Overlander ACACIA AFRICA is highlighting its 58-day Ultimate African Overlander, which starts in Nairobi and ends in Cape Town taking in eight countries by truck along the way including Uganda, Tanzania, Malawi, Zambia, Botswana and Namibia. Prices lead in at £1,795 per person plus a local payment from £1,378 and a gorilla permit from £510. It includes camping accommodation in two person dome tents, cooking equipment, transport, most meals and the services of a tour leader. Flights are excluded. For details call 020-7706 4700, email info@acaciaafrica.com or see www.acacia-africa.com

Quebec Winter Carnival option from Cosmos Tours & Cruises COSMOS TOURS & Cruises is offering the opportunity to experience the Quebec Winter Carnival with two dedicated departures on January 25 and February 8, 2012. Priced from £1,375 per person the seven-day option includes three nights in Montreal and four nights in Quebec City, flights, transfers and the services of a tour director. Highlights include guided sightseeing of Montreal, sightseeing around Quebec City and a ‘Winter Experience passport’ which allows access to the many carnival activities which take place in the city over two days. For details call 0844-573 0668 or visit www.cosmostoursandcruises.co.uk

Shearings unveils top selling UK destinations and escorted tours SHEARINGS REPORTS that Eastbourne is one of its most sought-after destinations, due to its award-winning sandy beaches, Victorian pier and its proximity to the South Downs. The operator’s best selling ‘Gardens of Sussex’ break gives customers the chance to explore the gardens at Great Dixter, visit Sheffield Park and see Michelham Priory. Based at the Burlington Hotel, a Grade 2 listed building, customers can take a seven-night half-board stay from £439 per person including coach travel. The operator’s five-day ‘Scenic South Coast and Downs’ break, based in the same hotel, is also a best seller. It includes excursions to the South Downs and Nymans Gardens, as well as four nights’ half-board accommodation and coach travel.

Prices lead in at £289, with departures available this month and throughout next year. Meanwhile, the company’s best selling Great Highlands Railway break gives customers the chance to enjoy journeys on the North Highland Line, Kyle Line and Strathspey Steam Railway. Based at the Bay Highland Hotel in Strathpeffer, the holiday gives guests the opportunity to explore the unspoilt village, which was a spa-town in Victorian times. The holiday includes seven nights’ half-board accommodation, three fullday excursions and coach travel, with departures available throughout next year. For more information call 01942-823449 or visit www.shearingsagent.com

SeaFrance launches Website for short breaks in France and Belgium SEAFRANCE DOVER-Calais Ferries has announced the launch of seafranceshortbreaks.com – a holiday Website offering value hotel packages in some of France and Belgium’s most popular destinations, all a short drive from Calais. The Website features an intuitive

November 4 2011

search function, tailoring users’ requests to meet their destination, style and facility needs. Short breaks are offered in a range of destinations in Northern France and Belgium including Le Touquet and Bruges. As an example of prices, three nights for the price of two is available

at the three-star Novotel Ieper Centrum in Ypres, with prices from £180 per person. It includes breakfast accommodation and ferry crossings and is based on two sharing a double room until December 31. For more information or to book call 0844-409 9557.

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puzzlebulletin Landmark Locations

Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle

Can you name these famous landmarks and their locations?

Number: 040

A➠

B➠ C➠

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

Where Am I?

competition@travelbulletin.co.uk The winner for 21st October is Richard Gallop, Rapid Travel in Southampton. Closing date for entries is Thursday, November 10th. Solution and new puzzle will appear next week. October 21 Solution: A=8 B=5 C=9 D=4

Madness took a night boat to this North African city.

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares. Across 1. Travel company, sounds gigantic (5) 4. One of the Channel Isles (4)

Down 1. Band in the charts, sounds like they're in demand (3,6)

6. Volcanic island off the coast of Sicily (9)

2. Popular Italian holiday region (7)

8. Holidays operator specialising in Greece and Cyprus (7)

3. TV adventure series, 71 Degrees ___ (5)

10. High speed train (3)

5. Rhodes international airport code (3)

11. Longest river in Scotland (3)

7. Known as the capital of the Highlands (9)

12. Germany holiday specialist (7)

9. Abu Dhabi is the capital, initially (3)

14. State capital of Iowa (3,6)

10. Major tour operator (7)

16. European capital city (4)

12. Italian cathedral (5)

17. American actor, Tom (5)

13. Accommodation for cowboy dudes (5)

4. Island in the Aegean Sea (5)

Number: 040

15. Flag carrier of Denmark, Norway and Sweden (3)

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For the solution to the Crossword, Where Am I? and Landmark Locations, please see page 55 November 4 2011

RED E

The story of the Karnak temple is a story of immortality. The templeâ&#x20AC;&#x2122;s ancient walls hold the stories of thirty pharaohs, whose legends continue to live to our day in the heart of this great open-air museum and one of the largest ancient religious sites in the world. The templeâ&#x20AC;&#x2122;s marvels are so diverse and complex, one day is not enough to explore it. It holds endless ancient stories and those who visit it leave with many tales of their own. Visit Karnak and walk through your tale one step at a time. For more info log onto www.egypt.travel

World Travel Market is almost upon us and to equip you with all the latest news, developments and updates ahead of next week’s event, we bring you all you need to know on how to make the most of your visit to WTM…

What’s on where: a diary of events, seminars and debates

News: a round-up of the latest developments and announcements

Destination updates & developments

19 Europe 25 Americas 34 Global Village 35 Middle East 41 Asia Pacific 44 Africa Who’s where 49 an at-a-glance guide to which exhibitors are where

50 Floorplan 52 Exhibitors listings

Monday November 7

10:00 - 11:00

WTM Forecast Forum - The

have major impacts in customer service... GAME PLAN - A 21st

participants an additional opportunity to meet and

Platinum Suite 5 + 6

Century Sports

conduct business.

Find out the latest trends in the travel and tourism

Tourism Strategy

Industry Report

15:00 - 16:30

17:00 - 18:00

WTM Technology Drinks

industry straight from the WTM exhibition floor with

Platinum Suite 4

the unveiling of the World Travel Market 2011

Major sporting events such as the Olympics and

Industry Report. Organised by WTM.

Euro 2012 underpin a strategic approach to drive

Technology Presentation Theatre TT275

higher volume of room nights and associated

Organised by WTM.

10:00 - 12:00

IFITT Conference - Technology

destination income, but also to ensure higher

and Social Media enabled Real-

international visibility for participation destinations..

Reception

17:00 - 18:00

WTA - The World Tourism

Awards

time Service Management in A Taste of ILTM at WTM - the

Platinum Suite 4

Platinum Suite 1

New Luxury Business event at

The World Tourism Awards, celebrating its 14th

Please note to attend this session you must be

WTM 2011

anniversary, was established by Reed Travel

Hospitality and Tourism

Tuesday November 8

South Galley Room 25 & 26 ExCeL London, followed by a networking reception, giving

World Travel Market 2011

15:00 - 17:00

registered to attend WTM on Monday 7 November.

South Gallery Rooms 25 + 26

Exhibitions and co-sponsors American Express,

IFITT is hosting a workshop at WTM to discuss

This is an appointment driven session to bring

Corinthia Hotels and the International Herald

Technology and Social Media enabled Real-time

together selected luxury market Exhibitors and

Tribune to “recognize the extraordinary initiatives

Service Management in Hospitality and Tourism.

Buyers pre-approved by International Luxury Travel

by individuals, companies, organizations,

There are major developments in this area which

Market (ILTM). ‘A Taste of ILTM at WTM’ will take

destinations and attractions for outstanding

boosted by Context Based Services are expected to

place from 15.00 - 17.00 on Monday 7 November in

accomplishment in the travel industry.”

market. Organised by FVW Mediengruppe.

talks about the must-haves and must-haven'ts in

10:45 - 11:30

Payment Pains in the Travel

the spa-travel industry. Is the ten-pound social-

Industry: Prevention and Cures Search Engine Update 2011

media spa day here to stay, or are brands building

Technology Presentation Theatre TT275

11:00 - 12:00

The travel industry has embraced electronic

Platinum Suite 1

a more solid relationship with spa lovers at the top

payments like no other industry, but has

The search engines are a major influence on all

of Park Lane?

experienced its fair share of headaches along the

our online lives. Managing your company’s

way. Find out what they are in this session.

presence on the search engines can make the

12:30 - 13:30

11:00 - 12:00

WTM Global Trends Report Euromonitor

difference between commercial success and European Travel Trends:

failure. It is vital to keep up to date with what is

North Gallery Room 6 + 7

Market Forecast and

happening in the world of search. In this seminar

For the sixth consecutive year, Euromonitor

Consumer Behaviour

you will hear about the latest...

International is proud to be working in association

Sponsored by Four bgb,

15:30 - 17:30

How Working With Travel Bloggers Can Increase Sales &

TrustYou and TripAdvisor

17:00 - 19:00

WTM Meridian Club Reception

Brand Visibility The Olympic Games and

North Gallery Room 8

WTM Meridian Club North Lounge - AF725

Tourism Seminar: Hosting the

Travel bloggers are set to play a large part in the

An informal opportunity to network with exhibitors

World: the UK’s Tourism plans

future of online (and offline) promotion for travel

with live music and refreshments served.

for 2012

organisations. Attend this session to hear

Entertainment will be provided by Gabrielle

North Gallery Room 6 + 7

compelling case studies which will help

Ducomble. Belgian singer Gabrielle Ducomble is

Find out here the UK Tourism industry’s overall

demonstrate best practices for working with

widely recognized across Europe for her inimitable

expectations from the Olympic Games and some

travel bloggers..

Gallic interpretations of her contemporary Jazz.

10:30 - 11:00

Facebook Places). Prizes will be awarded at the

they need to do to capture their share of this

Wednesday night social event.

growing market opportunity.

11:00 - 12:00

11:30 - 12:10

14:00 - 15:30

Official WTM WRTD Opening

Platinum Suite 3 and 4 Harriet Lamb, Executive Director of the UK’s Fairtrade Foundation - an organisation that has

Virgin Holidays Responsible

Social Travel Market - HEAD TO HEAD - The ROI of paid travel

Tourism Awards

dramatically transformed shopping habits and

blogging

improved the lives of millions across the globe – is

Platinum Suite 3

to officially open WTM World Responsible Tourism

Presentation of the Virgin Holidays Responsible

North Gallery Room 10

Day.

Tourism Awards 2011, the largest awards of their

Andy Jarosz has come from a career in optometry

kind in the world. Organised by

to being a top travel writer and blogger in just two

How and why we created one of

responsibletravel.com sponsored by Virgin Holidays

years. Sunvil is one of the companies that pays him

the world’s first social media

and in partnership with Metro Newspaper, World

to post. But what does Sunvil get out of its

travel applications and made it a

Travel Market and Geographical.

relationship with Andy? Round the World Flights

10:30 - 11:15

also pays bloggers for content. How does it all

top 5 iPad app in 82 countries... Technology Presentation Theatre TT275

What’s on where

16:00 - 17:30

North Gallery Room 4 + 5

11:00 - 12:00

Mobile is fast becoming mainstream as

How Cruise is harnessing the

work, what do the parties expect and what is the

power of social media

ROI?

smartphones penetrate from upmarket to mass

North Gallery Room 4 + 5

market. Hear how ebookers.com has taken the

Presented by Travel Weekly and its sister title

14:00 - 15:00

initiative to make a significant move towards

Travolution, this panel debate will look at online

North Gallery Room 4 + 5

embracing this exciting new channel with the

best practice and techniques to maximise the

So what has been achieved? Is the industry making

ebookers Explorer iPad app which sits in the Top 5

positive effects of social media in the cruise

progress? Four individuals will give their personal

travel apps around the world and was voted an

industry.

assessments of how much progress we have made in encouraging individuals and companies to take

Apple ‘Staff favourite’ in 94 countries. 10:45 - 11:00

Social Travel Market -

Progress in Responsible Tourism

11:00 - 12:30

Gay Market Expansion

responsibility for making tourism more

Strategies

For Growth - The Out Now Global

sustainable.

LGBT Marketing Masterclass at

Introduction

14:30 - 15:30

New World Order: The airline

North Gallery Room 10

WTM

Introduction from Steve Keenan including details of

North Gallery Room 6 + 7

the first day’s Silk Road challenge. Delegates have

The total value of the lesbian, gay, bisexual and

to visit several specified locations around World

transgender (LGBT) tourism market spend

Platinum Suite 4

Travel Market and check in using their favoured

continues to grow year on year. Yet many travel

As a number of economies, including those in the

geolocation application (Gowalla, Foursquare,

industry providers struggle to understand what

BRICS grouping, progressively increase their

industry in the new growth markets of the 21st century

influence and economic role we take a look at the

UK is the third most important outbound travel

trends for air transport in these markets - What

market after the USA and Germany. This brand

challenges and opportunities exist in these

new research, How the British will Travel 2015,

WTM WTRD Networking Reception

Platinum Suite 1 An unrivalled chance to meet and share views on

markets? Who are the travellers in these markets? 15:30 - 16:30 14:30 - 15:30

17:00 - 18:30

The Secrets to Capturing The

Managing Tourism’s Future

responsible tourism with experts and those who

Business

are new to responsible tourism or are considering

Multi-Billion Dollar

North Gallery Room 8

responsible tourism activity within their business

“Romance Market!”

The Tourism Society – the UK's leading

for the first time.

North Gallery Room 6 + 7

membership organisation for travel and tourism

Properties & destinations around the world are

professionals – and the UNWTO are collaborating

17:00 - 19:00

continually trying to gain a deeper insight and

once again to offer a thought-provoking and

WTM Meridian Club South Lounge - GV190

understanding of the American Romance Market.

exciting debate addressing a key topical question

Complimentary drinks and canapés are on offer

with international ramifications.

along with entertainment to create another prime

15:10 - 16:00

networking opportunity for Meridian Club

Social Travel Market - PANEL The perfect travel tweet

15:30 - 17:00

North Gallery Room 10 How to make the best use of 140 characters in

WTM Meridian Club Reception

Who Profits From Tourism? WTM

members and Exhibitors. Light entertainment will

WRTD Debate

be provided.

North Gallery Room 4 + 5 18:00 - 20:00

Social Travel Market - SOCIAL

promoting your travel company or your blog. We

Tourism businesses argue that they deserve

look at which tweets get retweeted most, which

support from government seeking tax breaks and

links clicked and how some of the UK’s best travel

assistance with marketing, rarely does the industry

tweeters formulate their tweets.

address the question, who benefits from tourism?

15:30 - 16:30

How the British will travel 2015 -

16:00 - 17:00

How to Woo, Wow and Win the

Platinum Suite 3

involving stops at six relevant locations. Participants

New Travellers

In 2011, all the talk has been about social media and

will be required to check in at each location using

North Gallery Room 9

mobile. Both of these are exciting new areas of

their geolocation service of choice (Facebook Places,

Britain is one of the most robust, dynamic and

online activity. However, for many travel businesses

Foursquare, Gowalla). Participants will meet up at a

resilient travel markets in the world. Globally, the

they are not necessarily an end in their own right.

location in Shoreditch for drinks and food.

10:00 - 11:30

WTM Meridian Club

11:00 - 13:30

13:35 - 14:10

Networking Breakfast

Platinum Suite 4

EVENT - A travel geo treasure trail Location: TBC A travel social media treasure hunt created for

Online Essentials

WTM Pride of Travel Awards

Social Travel Market by www.treasuretrails.co.uk

Social Travel Market - The perfect mix: Where social media

The event launched last year as the Pride of Travel

Meridian Club members and Exhibitors are invited to

Agents awards. However, the interest was so great

North Gallery Room 4 + 5

join us on the last day for breakfast. Tea, coffee and

that the awards have been expanded to include

Can travel companies and tourist boards look at

pastries will be provided along with the opportunity

other parts of the travel business.

social media in isolation or should it be part of an integrated marketing mix alongside all e-

for some final networking with Exhibitors. 12:30 - 13:30 11:00 - 12:00

How Could Tourism in Antarctica Be Made More Responsible?

E-learning - the new B2B

marketing channels, such as email, mobile and

marketing phenomenon?

search marketing.

North Gallery Room 9

North Gallery Room 6 + 7

E-learning has been one of the fastest growing

14:00 - 15:00

Tourist arrivals to Antarctica are increasing

travel trade marketing mediums in recent years.

North Gallery Room 9

rapidly, partly driven by the “last chance to see”

Travel agents and tourism students now have

With the introduction of the ‘Flight Plus’ Atol

imperative. Advances in technology are making

access to hundreds of online destination, product

reforms due to happen in January, some of the key

access easier and tourists can now fly in on

and skills courses in the UK alone.

movers and shakers discuss where they will leave the travel industry. Has the CAA got it right? Can

scheduled aircraft. 12:30 - 13:30 11:00 - 12:00

Atol reforms at fever pitch

Group Travel Business Forum:

the new Atol certificates really clarify things...

Growth Areas for the

The State of Independent Travel

14:00 - 15:00

Managing Responsible Tourism

North Gallery Room 10

at World Heritage Sites

How can the independent travel agents and tour

A meeting of the Group Travel Business Forum

North Gallery Room 8

operators compete with the collection of specialist

looking at growth areas for the groups market. In

tour operators now held within the big boys

particular, the session will provide a platform for

15:20 - 15:40

portfolios?

the announcement of statistical independent

North Gallery Room 4 + 5

research from the National Group Travel Report

A summary of what has happened over the two

2011.

days of Social Travel Market and a quick tour

Talk Business: Fight to Survive

(backed up with a video) of the STM11 blogging

with Karren Brady including the WTM Pride of Travel Awards

Social Travel Market - The Results

12:30 - 13:30

Securing the Commercial

challenge.

Advantage from Responsible

Platinum Suite 4

Tourism Through Marketing

In a fast-changing business environment for travel

15:30 - 16:30

The Big Talk with Keith Williams

businesses, WTM’s Talk Business is a crucial

North Gallery Rooms 6 + 7

Platinum Suite 4

business session for the UK/European travel

Consumers expect tourism businesses to take

The session will address the continued challenges

industry. It will embrace all these business issues

responsibility for their health and safety, the quality

facing IAG / British Airways in 2011 and beyond.

as well as offering the latest advice and assistance

of their holiday and to provide information about

What does the industry learn from crises such as

from one of the UK’s most driven business women,

their destination to enable them to get the most out

the volcanic eruption in 2010 and the Japanese

Karren Brady.

of their holiday.

earthquake in 2011?

Thursday November 10

Groups Market

Agents and Tour Operators - AITO North Gallery Room 9

11:00 - 13:00

Wednesday November 9

fits into travel marketing

WTM Meridian Club South Lounge

WTMnews AITO hosts ‘State of Independent Travel Agents and Tour Operators’ seminar AITO TOUR Operators and Specialist Travel Agents are set to address what is required for travel companies to stay independent and in business at a seminar– held from 11:00 to 12:00 on November 10 at the North Gallery (room nine). Chaired by AITO’s chairman, Derek Moore, the ‘State of Independent Travel Agents and Tour Operators’ seminar will look at how independent companies can compete successfully with the collection of specialist tour operators now held within the big boys’ portfolios. The seminar will feature the speakers Oliver Broad, chairman of AITO Specialist Travel Agents and director of Robert Broad Travel; Peter Traynor, general manager of Collette Worldwide Holidays and Gemma Antrobus, managing director of Haslemere Travel and AITO Agents’ panel member. The seminar is open to AITO and non-AITO members, with attendees invited to ask questions and contribute thoughts. Moore said: “With the soon-to-be loss of Co-op from our High Street and the rise of the Thomas Cook brand, the independent status of travel companies is increasingly important. This important seminar will look at exactly how independents can survive and prosper when competing against the ‘big boys’ – including delivering the best standards of customer service and offering the highest quality, often unique, holiday experiences.”

InBrief

WTM embraces social media revolution WORLD TRAVEL Market is for the first time reaching out to the global online travel community with the launch of a new travel blog, a number of social media webinars and an extensive social media programme taking place during the exhibition. The event’s Social Media Programme has been designed to connect with the people and companies that make up the online travel community, to encourage interaction yearround and especially during this year’s event. The World Travel Blogspot encouraged travel companies and individuals to share, tweet and comment and covers travel related topics of interest, drawing on WTM’s content and official programme of events. WTM has also identified a demand within the travel community for education on how to develop, launch, manage and measure effective social media campaigns. The paid for

social media webinars will feature an underlying theme of ‘Social Media Business Class – how to future proof your travel business’. During the event, an extensive programme of social media activities have been planned to educate and engage participants with highlights including a two-day Social Travel Market (STM) taking place on Wednesday November 9 (North Gallery Room 10) and Thursday 10 (North Gallery Room 4/5). The STM will be made up of competitions, keynote speeches, panel debates and practical workshops covering a range of topics such as the ROI of paid travel blogging; Video – your most important social media tool?; The Perfect Travel Tweet; and How to supercharge your blog. STM (@socialtrav) is free to attend for WTM visitors. For the full event programme including dates of sessions and timings visit www.wtmlondon.com/event programme

● The first women of football and star of TVs ‘The Apprentice’

Highlighting emerging BRIC economies

Karren Brady headlines WTM’s Business Day event at a ‘Talk Business: Fight to Survive’ session, on Thursday November 10 in Platinum Suite 4. ● British Airways’ chief executive Keith Williams will be quizzed by WTM’s aviation consultant John Strickland on a range of issues affecting the airlines, the aviation sector and the travel and tourism industry on Thursday November 10. The session is titled The Big Talk with Keith Williams and takes place in Platinum Suite 4 at 15:30. ● South African Tourism is WTM’s exclusive partner for Meridian Club. ● The speed networking programme for this year’s event has been overhauled to allow exhibitors and buyers more time to conclude deals. Networking will now take place as a one-hour session before the exhibition opens on November 7 from 09:00-10:00 in Platinum Suite 3 and 4. ● WTM is poised to benefit from a number of transport improvements including a 50% increase in Docklands Light Railway capacity. Other improvements include a new platform at Canning Town Station to help ease congestion. ● WTM has launched a free mobile app, available to download to all major smart phones. It includes a number of features including registration for the event, real-time news, twitter feeds, videos, photos from the exhibition floor, exhibitor and seminar listing and a bespoke personal event planner and route finder. See www.wtmlondon.com/app

THIS YEAR’S event World will focus on the emerging BRIC economies with its first dedicated headline session on the travel and tourism potential of Brazil, Russia, India and China. Last year’s event highlighted the tourism development in the BRIC nations in an inaugural World Travel Market 2010 Industry Report. The Report – which polled 1,300 WTM exhibitors and buyers from the Meridian Club as well as 1,000 UK holidaymakers – revealed almost half of the industry see the BRIC economies as one of the biggest growth opportunities of the next five years. Furthermore, almost one in three said the BRIC tourism potential is the biggest opportunity of the next five years, with a further 55% stating the business conducted with the five nations had a positive impact on their businesses over the past 12 months. Exhibition director Simon Press said: “The BRIC economies will play an ever-increasing role in the future of the travel and tourism industry. The desire by the people of these countries to travel abroad as well the growing interest of tourists to visit these countries means they will be at the forefront of decisions made by the industry’s leading organisations. “Brazil hosting the 2014 World Cup followed quickly by the 2016 Olympics alongside Russia wining the 2022 World Cup demonstrates the growing trends towards these nations.” The session takes place on Wednesday November 9 in Platinum Suite 4.

November 4 2011

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WTMeurope

Lithuania capitalises on increasing interest and visitor growth THE LITHUANIAN Tourist Board (LTB) reports that interest in the destination has "rocketed in 2011", thanks to Vilnius hosting the AITO and AITO Agents’ overseas conference earlier this year, and the tourist board is looking to capitalise on the increasing interest in the destination by highlighting its diversity at WTM. The LTB's director, Augusta Jaudegyte, said: “Lithuania has seen a tremendous growth in visiting tourists this year – a rise of 25% in the first half of 2011 (770,000 visitors in total from around the world), compared with 2010. This includes the number of UK visitors rising by 12.6% in the first half of this year compared with 2010. “This interest has been reinforced by events such as the AITO and AITO

Agents’ overseas conference. The feedback from the conference speaks for itself - more than 80% of the tour operators and agents in attendance said that Vilnius exceeded their expectations and more than 25% that had not previously sold Vilnius would do so having seen it for themselves. “We’re delighted to be exhibiting once again at WTM, to reinforce to the travel industry what makes Lithuania such a fascinating place to visit – a wonderfully diverse destination, from the Baroque and Gothic architecture of Vilnius to the stunning forests, lakes, coastline, castles and exquisite cuisine. “We’ll be revealing the latest news and inspirational holiday ideas in the country and are particularly excited to

have the Mayor of Vilnius on our exhibition stand to meet with operators and agents.” The Mayor of Vilnius, Arturas Zuokas, is set to attend this year's event on Monday November 7 to discuss the destination’s pledge for greener living, including his plans to achieve Vilnius’s goal to become a world leader by offering residents and visitors the most eco-friendly environment. Meanwhile, the first 50 travel agents to visit the stand on November 9 and 10 will receive a goodie bag filled with amber gifts from the country. For more information visit stand EM270 or see www.lithuaniatourism.co.uk

Slovenian tourism in 2011 has exceeded its expected growth THE SLOVENIAN Tourist Board (STB) has announced a new strategy for the development of Slovenian tourism for the period 2012-2016. According to the final data from the Statistical Office, 6% more arrivals and 5% more overnight stays of tourists were

recorded in the first seven months of this year compared to last year. In July of this year 6% more arrivals and 4% more overnight stays were recorded compared to last year, meaning that the STB has exceeded this year's plans for tourism growth and overnight stays.

Romania to promote two new tourism themes plus prizes on offer for trade THE ROMANIAN National Tourist Office will have 30 co-exhibitors on stand EM640 representing tour operators, hotels, the national airline and regional tourism development. The tourist board will be promoting two main themes Romania - natural, cultural and authentic and Romania upcoming destination for health

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tourism. There will be a two-year advertising campaign for both themes starting next year. Activities on stand will include the launch of a New Health Resorts Guide on Monday from 14.30 to 15.30. There will also be a Just a Drop prize consisting of a short break stay for two at the 5-star JW Marriott courtesy of

the hotel and the trade will have the chance to win tombola prizes including a short break for two at the Novotel Bucharest City Centre with lunch at the restaurant Casa cu Bere plus entrance tickets to the Museum of Natural History courtesy of Invitation-Romania; a case of six bottles of Romanian red wine courtesy of Karpaten Tours.

November 4 2011

WTMeurope Spanish Tourist Board announces another successful year for British tourism AHEAD OF WTM the Spanish Tourist Board has announced another great year for British tourism to Spain. Up until the end of August 2011, British tourist arrivals were up 8.8% year on year, cumulatively capturing the largest share (23.7%) of all international arrivals, followed by France (19.7%) and Germany (14.1%). During WTM, Spain welcomes a wide variety of exhibitor regions from Cantabria and Asturias in the North to Andalucía in the south, plus the Spanish Islands. The Canary Islands will be a key exhibitor for this year's event, focusing predominantly on the themes of volcanoes and nature, an important element of Canary lifestyle. The stand will incorporate multi-touch screens and Kinect technology, allowing visitors to discover the islands through interactive movement. The Catalan Tourist Board places emphasis on family and cultural tourism, having pioneered the now certified family holiday label (FHD – Family Holiday Destination) in Europe. The region of Andalucía meanwhile, will be focusing on its social media strategy, allowing prospective visitors to share their travel experiences. Main exhibitors on the stand (EM1400) include Andalucía, the Canary Islands, Tenerife, Gran Canaria, the Balearics, the Region of Valencia, Malaga and Renfe. For more information visit www.spain.info

CTO promotes new sustainability programmes THE CYPRUS Tourism Organisation (stand EM1100) will be highlighting a range of sustainability initiatives at this year's event and updating visitors on the new Limassol Marina. Work at the marina continues with the project’s exclusive Island Villas, the latest to be released onto the market. The marina, which will be able to accommodate all types of vessels from 8m to 100m in length, will be operational by the autumn of 2012. Meanwhile, developments to create a world-class sustainability programme on the island include six self-drive routes – the latest completed this year - helping to bring life back into villages and help rural dwellers tap into the tourism market; a new ‘Green Beach’ project which, as well as aiming to reduce litter and pollution, is encouraging the use of local materials for beach furnishings; and an initiative to incorporate minimum sustainability measures within the quality standards of hotels. These standards, to be implemented next year, will take into account initiatives to save water, waste reduction and energy conservation. Other new developments include a new Visit Cyprus app which offers an overview of the history and culture of the destination and practical guidance on how to get about and opening times of attractions. To download the free app visit http://m.visitcyprus.com from your mobile. The newly-appointed Minister of Tourism, Praxoulla Antoniadou will also be attending the show on her first visit to the UK since taking on her new role. Meanwhile, Rural Cyprus will also have a presence at this year's event (stand EM1130). A new village route has recently been launched by the CTO, the Travel Foundation, and the Cyprus Sustainable Tourism Initiative (CSTI) as part of their five-year partnership aimed at revitalising rural communities. The route, which takes in Cyprus’ West coast, includes North Paphos and the Akamas National Park. The park is one of the country’s most unspoilt regions and home to Lara Bay, a breeding ground for loggerhead turtles. The village route completes a network of six others covering the island’s best highlights including Limassol and the wine area, and the Troodos Mountains. Visitors to the stand will also be able to find out more about the country’s gastronomic revival including how to find artisan producers or book a hands-on foodie holiday. Other special interests, including cycling and hiking, religious and spa breaks, will also be highlighted. LONDON & Partners (formerly Visit London) will be launching a new travel trade guide for 2012, as well as showcasing its revamped travel trade Website at www.londonandpartners.com/traveltrade at this year's event on stand L300. The promotional agency for the capital will also be announcing new additions to its programme of opportunities, as well as new hotels, attractions, events and shows. Four partners will be sharing the stand - Bateaux London, May Ken Bel (the serviced apartment company), Ripleys and Late Night London (Novus Leisure) who look after a number of bars and restaurants around the capital. For details visit stand L300.

Meet 150 Irish travel specialists on the Tourism Ireland stand 150 IRISH travel specialists will be at Tourism Ireland's stand (UKI700) to showcase the island's latest developments and unveil a calendar of activities for 2012 and beyond. An Irish welcome awaits anyone who does business with Ireland to attend the ‘Meet the Irish’ reception on Monday November 7 from 18:00-19:30 on the stand. Developments for next year include a New Titanic Belfast 2012. Built to commemorate the 100th anniversary of the famous cruise ship, the £97m Titanic visitor attraction is scheduled to open in April 2012. Visitors to the stand can also get an update on how work is progressing for the new Giant's Causeway Visitor Centre which will be opening to the general public in the summer of next year. Meanwhile, the Tourism Ireland Shamrock Agents Programme (www.shamrockagents.com) now has 1,580 agents signed up. The interactive module based, on-line programme is designed for travel agents and tour operators to help bring them up to speed on all things Irish. The latest module focuses on Stena Line and in early 2012 two more modules will be added focusing on Dublin and Belfast. Entry is free and there are a range of incentives including fam visits for members who qualify. Vanessa Markey, head of GB, Tourism Ireland, said: “Ireland has got an incredible line-up of events for 2012. This presents the perfect opportunity for the GB trade to engage with us and build on their Ireland portfolios. Interest from the trade is happily on the increase and we fully expect that to continue throughout 2012/13. Uptake of our Shamrock Agents Programme has exceeded expectation, but we would love to welcome more agents to become Irish experts next year.”

November 4 2011

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WTMeurope Pull the perfect Dutch pint DUTCH BEERS are infamously known for being dainty with lots of foam. Therefore, the Netherlands Board of Tourism and Conventions, in association with Heineken Experience, is challenging travel agents and tour operators to try their hand at pulling the ultimate Dutch pint. On Wednesday from 15:00 17:00, a special competition is organised at the Holland Stand (EM300), with the winner walking away with the title, a beer and a luxury leather travel bag worth £100. There are only 50 places available and you can enter the competition by registering on www.holland.com/uk/Trade.

Pegasus increases frequency to Turkey and beyond PEGASUS AIRLINES (stand EM850) has increased scheduled services from Stansted to Istanbul and onto 19 destinations around Turkey, North Cyprus and beyond, from a daily service to ten flights weekly with fares leading in at £51.99 including taxes. To celebrate the growth of its scheduled services the airline will be giving away ten flights to visitors completing an entry form at the stand. The ten winners will be drawn at random on the final day of WTM. For more information visit www.flypgs.com

AMAWaterways highlights new developments in riving cruising AMAWATERWAYS IS MAKING ITS ninth consecutive appearance at WTM when the company’s key executives will be present on stand EM540 to showcase the latest developments in river cruise vacations in Europe, Russia, Vietnam and Cambodia. For next year the line’s customdesigned vessels include the “Sensational Six” on the Danube, Rhine, Main, Mosel and Rhone: the MS AMADAGIO, MS AMALEGRO, MS AMADANTE, MS AMACELLO, MS AMALYRA and MS AMADOLCE. The ships accommodate between 148-150 passengers. The 164-passenger MS AMACERTO, launching in the spring of 2012, will offer distinctive features, such as a glass elevator and al fresco café. New programmes for 2012 include “Culinary Delights — Bites and Sights” shore excursions. These speciallycrafted free guided walking tours present an option for passengers interested in the story of Europe through the ages, as told from a culinary perspective. The tours will include wine tastings, visits to local markets, tapas bars and other culinary-themed locations. For more information visit www.amawaterways.co.uk

MS AMALEGRO

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WTMeurope Valletta nominated to be European Capital of Culture 2018

CLC WORLD Resorts & Hotels will be showcasing its all-suite resort, Kusadasi Golf & Spa Resort, which opens in May next year. Spread over 40 acres, the resort offers one-, two- and threebedroom suites and penthouses with fully-equipped kitchens. The property features swimming pools, spa, hammam, shops, restaurants, sports facilities, an 18-hole golf course, a private beach club and aqua park. For details visit stand EM970l. Meanwhile, clcholidays, the new leisure sales division of CLC World Resorts & Hotels, will also be exhibiting at stand EM970. Alongside the Kusadasi Golf & Spa Resort, the company offers holiday rentals at all its resorts in Spain, Costa del Sol and Tenerife; Austria; UK; and Florida.

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Brochures - e-mail: admin@wingsabroad.co.uk, viewdata - WNG & WNG# 65-69 Shepherd’s Bush Green, London W12 8TX

November 4 2011

THE EUROPEAN Commission has designated Malta as a country to host a European Capital of Culture in 2018. Valletta is the city being put forward to receive the accolade and as a UNESCO world heritage site, the city is inextricably linked to the history of the military and charitable Order of St John of Jerusalem. This year Malta has been experiencing a cultural revival. Renzo Piano is redesigning Valletta’s iconic Opera house and entrance to the city. Gozo’s beaches have been winning numerous awards and Malta’s bathing water has been declared cleaner than ever. Increased accessibility and the 5th Isle of MTV concert in a row means tourists young and old are being attracted to the Mediterranean destination. Meanwhile, Gozo is set to become an ‘Eco Island’ by 2015. Eco-Gozo is an initiative with a vision to transform the island and Gozitan society into a sustainable reality – through education, economic development and social progress. The aim of Eco Gozo is to protect the Gozitan lifestyle, the island’s environment, resources, culture and identity, and see that all these play a significant part in attracting more visitors and investors to the island. For details see www.eco-gozo.com The Malta Tourism Authority will be exhibiting at stand EM1350 where there will be the opportunity to meet with key suppliers involved in the industry and learn more about Malta and Gozo. Exhibiting partners include Air Malta, Belleair Holidays, Radisson Blu Hotels & Resorts, Special Interest Travel, Corinthia Hotels Malta, Hilton Malta and Gozo Tourism Association. For more information visit www.visitmalta.com

Lisbon Tourism launches campaign to attract more MICE visitors AN INCREASE in international tourism demand to the Portuguese capital of Lisbon has seen a 186.9% increase in arrivals between January and July 2011, almost double growth of overnight stays year-onyear. Additionally, the UK market exceeded its tourism arrival targets for overnight stays across the whole of Portugal throughout the year. Lisbon Tourism is highlighting a campaign to attract more MICE visitors to the city in 2012, having held a successful international congress on diabetes in September, which brought more than 18,000 experts in this field to the city. The city is home to a plethora of purpose built conference centres such as the Lisbon Congress Centre (Belém) which is located overlooking the River Tagus and has eight auditoriums, five halls and 25 conference rooms. The University and the New University of Lisbon, Atlantica Pavilion, Parque das Nações and the FIL Exhibition Centre are just some of the further options for large events. Former palaces, mansions, convents, monasteries, castles, grain warehouses, patio gardens, wine and port cellars are all often used for meetings, product launches and promotions and provide an eclectic alternative to traditional congress centres. For more information see www.visitlisboa.com or visit stand EM900.

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WTMeurope

InBrief ● Pierre & Vacances, is promoting its sustainable

initiatives with the launch of three brand new properties in the eco ski resort of Avoriaz this December. The company has imitated the national ban in France on plastic bags and the country’s focus on recycling. Agents will also be offered a branded ‘Bag for Life’ and the company is launching an infographic, educating anyone who reads it on how to recycle in France. There will be a wine and cheese evening on Wednesday November 9, stand EM1440. ● Don’t forget to get your slice of cake, literally, from Your Car Hire at stand UK1544. The company is promoting its ‘CAKE’ agent incentive to maximise revenue from ancillary sales, more than 50% of which is from car hire. ● The Tenerife Tourism Corporation welcomes a new director, Miguel Angel Santos, and new Tourism Minister, Carlos Alonso, who will unveil a new tourism strategy at the show . Visit stand EM1550. ● The Algarve president, António Pina, will be giving a presentation on the Via Algarviana route followed by traditional Algarve cocktails on Tuesday November 8 at 12:00 on stand EM900. For details see www.viaalgarviana.org/ingles ● Graubunden Tourism (Switzerland) will be launching its Simply Exclusive campaign. It will encompass raising trade awareness and a competition to win the

opportunity to visit the canton. The destination is also launching a social media campaign to complement this activity.. Visit stand EM600 or see www.graubunden.com ● Ibiza reports that it is continuing to develop its family product with newly developed cycling routes and a range of new kids clubs. For details visit stand EM1650 or see www.ibiza.travel ● In a bid to attract new tour operators, the North Cyprus Tourism Centre is to host a drop-in style workshop at WTM to give operators the chance to meet with hoteliers and ground handlers and find out more about the destination. Email trade@simplynorthcyprus.com to register your interest in attending. For details visit www.simplynorthcyprus.com ● Tourismo de Portugal will be highlighting that the city of Guimarães, a UNESCO World Heritage Site, has been awarded the title of 2012 European Capital of Culture. Meanwhile, a new flight has been announced for 2012 between Faro and Belfast on Jet2.com, operating once weekly with fares from 47.49 (approximately £41). For more information visit stand EM900. ● Minister of Tourism for Flanders, Geert Bourgeois, will be attending WTM on Tuesday November 8 and will deliver a speech focused on the commemorative project “The Centenary of the Great War”and reveal a major new tourism project.

C RO AT I A

The capital city of the cravat welcomes you!

WTMeurope City Cruises promotes its next generation leisure and tourism vessel CITY CRUISES will be on stand L304 promoting its next generation leisure and tourism vessel, which is due to come into operation for the London 2012 Olympic and Paralympic Games. The third-generation RiverLiner (codenamed 3GR) will have a capacity to carry up to 600 passengers and will feature an enclosed, fully air-conditioned main deck with seating at tables, which can be used for both dining and entertainment cruises. The company has also been working

with the Olympic Delivery Authority to deliver a river cruise to the Equestrian events held at Greenwich Park and has launched a dedicated Website for bookings. City Cruises will be extending its services in conjunction with Thames River Services, for the duration of the London 2012 Olympic and Paralympic Games, in order to provide spectators with a frequent service. For details visit www.citycruises.com

Visit Finland plans for new Finnish wilderness marketing campaign NEXT YEAR Helsinki will assume the title of World Design Capital, with a year-long programme of events which will include design exhibitions, installations and design tours of the Finnish capital, showcasing the city’s architecture and innovation. For autumn/winter 2012, Visit Finland has launched a campaign bringing the Finnish wilderness to the streets of London and Manchester, where the animal and landscape photography of nature photographers Jari Peltomäki, Olli Lamminsalo and Markku Tano will be displayed to showcase the destination's untouched, natural wilderness in all its pristine beauty. During WTM, exhibitors will include Finnish Hostels, Helsinki City & Convention Bureau, Best Western Finland, Hotel & Igloo Village Kakslauttanen & Santa Resort, Lapland Hotel Luostotunturi/ Amethyst Spa,

Lapland Club, Restel Hotel Group, Safartica, Santa’s Hotels, Robinson Scandinavia AS, Scandinavian Islands, Tallink Silja Ltd, The Travel Experience,

Visit Saimaa/ Savonlinna Travel, Touring Cars & EuroUSA & Seva. For more information visit stand EM140D.

THE FRENCH Ardennes is set to launch a colourful bid at WTM to establish itself as one of the greenest departments in France. One of the least-explored corners of France, its rustic, rural character - and unspoiled countryside - lends itself to holidays spent 'in the great outdoors'. The tourist office will be drawing on these elements, as well as some major 'green' developments which have taken shape in recent years - such as the appearance of the 'Voie Verte' ('The Green Path'). This 50-mile track alongside the River Meuse enables visitors to walk, cycle, horse-ride and even rollerblade the full distance between Givet in the north, and the region's capital Charleville-Mézières. Visitors to the stand will be able to obtain details of the region’s accommodation and events for 2012, as well as some unusual attractions, such as the new Wolf Park at the ecological Parc Argonne Découverte in Olizy-Primat. For details visit stand EM1300 or see www.ardennes.com

November 4 2011

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WTMamericas

THE GREAT Lakes of North America is to rebrand under the name ‘Great Lakes USA’ to reflect a renewed commitment by the five member states (Illinois, Michigan, Ohio, Minnesota, and Wisconsin). The rebranding will be launched on Monday at 14:00 on the Great Lakes USA booth on the Discover America pavilion NA130. It includes a new logo which will appear on all promotional literature, a new guide to the area and a new Website domain – www.greatlakesusa.co.uk and www.greatlakes.co.ie

CTC showcases latest attractions & developments THE CANADIAN Tourism Commission (CTC) and around 30 tourism partners will be hoping to create a cowboy atmosphere on the Canada Stand (NA100) this year as they prepare to celebrate the Calgary Stampede's 100th Anniversary in 2012. The CTC will be using WTM to showcase the breadth of holiday experiences on offer including the new Edge walk at CN Tower, a new Rocky Mountaineer route, a revamped Via Rail service on 'The Canadian', alongside polar bear viewing and whale watching.

Aside from talking about its winter advertising campaign, a new $2million UK TV advertising campaign launching this month and the launch of a new four-part Charley Boorman series on Channel 5 which has the adventurer biking his way across the country, the CTC team is looking forward to welcoming agents to the stand to pick up their Scratch to Win competition card, their 'How to Sell Canada' guides and to find out more about the Canadian Specialist Programme (CSP), enabling agents to sell Canada more knowledgeably.

Agents given the VIP treatment with exclusive Las Vegas Club launch THE LAS Vegas Convention and Visitors Authority (LVCVA) has launched its new ‘Virtuoso VIP Club’ to reward the UK travel trade for its support promoting the city. The Club will run alongside the Las Vegas Virtuoso online training programme and will offer qualified agents exclusive benefits such as industry discounts and weekly prizes. The weekly quiz has been launched to engage and retain the agents that have taken the time to qualify as a destination expert by giving them the chance to win room nights, fam places and Las Vegas themed DVDs and CDs as runners up prizes. Credits will also be awarded throughout the year for every booking an agent logs onto their training programme account to give them a chance to win a place on a summer mega fam to the city in June 2012. The Club also offers members access to an instant

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message ‘ask the experts’ function, allowing agents to correspond with the LVCVA on any queries they have from clients. They will also benefit from downloadable images, videos and brochures as well as useful selling tips in an exclusive monthly newsletter outlining major events and updates. The LVCVA's UK sales and marketing director, Russell Meara, said: “It’s a great time to be selling Las Vegas with the city offering fantastic value for money packages that has seen our direct arrivals grow by 15% so far this year. The Virtuoso VIP Club will help us ensure we work closely with the UK trade to increase their knowledge of the city, increase their bookings to the city and then reward them for their support.” For more information see www.visitlasvegas.co.uk or visit stand NA250.

November 4 2011

WTMamericas Discover the Caribbean at the CTO’s WTM training day and win an iPad

THE COLORADO Tourism Office (CTO) is offering travel agents the opportunity to win a mountain bike at this year’s event on stand NA270 to highlight the many outdoor activities available in the destination. The CTO has a strong trade programme planned over the next few months with the focus on selling spring, summer and autumn 2012. The destination will be running a number of initiatives to increase product knowledge of the variety of activities and attractions available during these seasons. These include outdoor activities such as white water rafting, hiking, mountain biking and horse riding. Colorado also offers cultural pursuits, history and heritage and four National Parks. New initiatives include training programmes and fam trips, including the fam planned for May 2012 to allow agents to experience spring and summer activities.

Miami announces bumper year for international visitor numbers The Greater Miami Convention & Visitors Bureau has announced an increase of 5.2% in international visitors compared with last year, with a 2% rise in UK visitors in the first six months of this year compared to last year. At this year's event the new director of sales - Europe, Judith Patron-Fernandez, will be on the stand (NA300) to introduce herself to the travel trade and discuss future plans for the destination.

THE CARIBBEAN Tourism Organisation (CTO) is planning a World Travel Market training day between 10.00 and 17.00hrs on Wednesday. The session will start with presentations about the region and interactions with industry partners to assist agents in selling the Caribbean in 2012. The day will offer the opportunity to network with, and learn from representatives from national tourist offices, airlines, hoteliers, ground handlers and celebrities from the Caribbean. The day includes lunch and a Caribbean Treasure Hunt around the Caribbean Village area at ExCeL, allowing agents to network with key Caribbean specialists, whilst gaining more knowledge on the region and sourcing ‘treasure’ along the way. There will also be a prize draw where agents will stand the chance of winning a raft of prizes, including an iPad for one agent. The training day will be followed by the CTO’s three-hour street party, sponsored by the Trinidad and Tobago Tourist Office which will include music, dancing, food and rum. Agents can secure a place on the day by contacting AnnMarie Brooks at the CTO at abrooks@caribtourism.com or on 020 8948 0057 for a registration form.

California celebrates increased airlift VISIT CALIFORNIA is encouraging agents to visit the stand and sign up for California Expert, the online training programme (www.californiaexpert.co.uk ) to be entered into a prize draw to win a case of California wine. Meanwhile, the tourist office's CEO, Caroline Beteta, will be hosting California Wine Receptions on the stand on Monday and Tuesday from 16:00. The destination is also celebrating increased airlift to ski resorts. Following the introduction of San Diego as a third international gateway city, with British Airways’ daily flight from Heathrow last June, the Californian ski resort of Mammoth Mountain is set to capitalize with routes to Mammoth Yosemite Airport

available from all three gateways for the 2011/12 winter season. A new United Airlines service from San Diego to Mammoth will commence on December 15 providing non-stop daily flights. The United Airlines' San Francisco to Mammoth route will also benefit from an expanded service this winter with the addition of a second daily, non-stop flight that operates Thursday to Sunday, while the twicedaily flight from Los Angeles with Alaska Airlines looks set to continue as last year. The destination is currently preparing to host International Pow Wow (IPW) in Los Angeles between April 21-25, 2012. For more information visit stand NA 120 or see www.visitcalifornia.co.uk

Golden Gate Bridge THE REEFS Hotel & Club in Bermuda is celebrating its 65th anniversary next year and is giving visitors to WTM the chance to join in the celebrations by winning a selection of pink themed prizes. Pictured is Nagma Walker, general manager of the property with some of the pink prizes up for grabs, including pink Champagne and pink pearls. To be in with a chance of winning, visitors need to hand in their business card at stand CA449.

November 4 2011

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WTMamericas Dominican Republic Tourist Board highlights new holiday packages THE DOMINICAN Republic Tourist Board is promoting new holiday packages that look to a mix of popular beach holidays with ecotourism. The concept, dubbed “Relaxploration”, gives visitors the chance to relax on the beach at a Punta Cana resort followed by

exploration of the destination's cultural and natural diversity, staying at boutique hotels in the northern and western regions. The packages can be tailor-made to suit individual requirements. Meanwhile, the tourist board is continuing to update its online training programme at

www.domreps.co.uk and will be taking part in all the Destination Caribbean Roadshows (Destination Representation) events, as well as in multiple tour operators roadshows and launches. For more information visit stand CA200 or see www.godominicanrepublic.com

Brazil poised to boost British visitor numbers and highlight developments WITH ALL eyes on Brazil as it gears up to host the 2014 FIFA World Cup, followed by the Olympics in 2016, the country is keen to attract British holidaymakers to the country. Last year more than 167,000 Brits visited Brazil, and Embratur - The Brazilian Tourist Board expects this number to increase this year and

next, following the increase in direct BA flights from London to Rio de Janeiro. The focus of Embratur’s communications for the next three years will be the 12 host cities and their surrounding areas as FIFA will be grouping World Cup matches by region and next year will see the Brazilian Tourist Board step up its marketing efforts with the

launch of a new TV advertising campaign in the UK. The country is also working closely with VisitBritain following a cooperation agreement that was signed last year, in which the aims for both parties are to exchange experiences in order to boost the entry of visitors and the foreign exchange within the countries during

and after the holding of the Olympics in London, in 2012, and in Rio de Janeiro, in 2016. At this year's WTM, the tourist board will unveil new figures that reveal the extent of the tourism developments underway including new hotel developments and will highlight the diverse holiday experiences that Brazil has to offer.

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WTMamericas Discover New England promotes seasonal activities Discover New England will feature the theme 'New England outdoors and culinary' at this year's event, which sees 18 partners on the stand, five more than last year's event. The focus of the theme is to promote the diversity of activities available at New England ski resorts, which offer more than just skiing and include outdoor activities such as zip-lining and mountain biking. The destination is also running a selection of competitions at its stand NA245, including a culinary gift basket competition plus a Premium Outlets basket filled with designer and brand name items from a selection of stores.

Turismo Chile welcomes property expansion THE CHILEAN Tourism Board, Turismo Chile, is highlighting several property developments at this year's WTM on stand LA400. They include The Singular Patagonia which opens this month in Puerto Bories, featuring 57 rooms; the Tierra Patagonia Hotel & Spa on the shores of Lago Sarmiento, a 40-room property opening next Patagonia month; and the Hangaroa Eco Village & Spa on Easter Island which opens early next year. The hotel will have 75 rooms, a spa, three restaurants, a museum, theatre, arts and crafts centre and shops. Meanwhile, Journey Latin America is offering guests tailor-made holidays to explore the heart of AysĂŠn, one of Chileâ&#x20AC;&#x2122;s undiscovered regions. Pancho, a small hostel in Rio Tranquilo, offers excursions through the

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WTMamericas Rocky Mountaineer to increase Silverleaf service in 2012 ROCKY MOUNTAINEER will have a strong presence on the CTC stand (NA100) at this year's event with a focus on the new SilverLeaf service as well as group travel. The company says that following the successful introduction of the new SilverLeaf Service this year, it will include SilverLeaf Service departures on all its First Passage to the West itineraries between Vancouver, B.C. and Banff/Calgary, Alberta next year. Leslie Peden, the company's director of sales EMEA, said: “We are always looking at new ways to take Rocky Mountaineer to new heights in the tourism industry and to provide our guests with exciting new ways to explore the majestic Canadian Rockies. SilverLeaf is the ideal complement to our current line-up of products and services and delivers on the unique attributes our guests value." Guests who book a qualifying 2012 Rocky Mountaineer holiday package of seven nights or more in SilverLeaf before November 30 will receive an early booking bonus worth up to £250 per person, which includes an additional hotel night in Vancouver or Calgary, a round-trip train journey on the Whistler Sea to Sky Climb and a $25 souvenir credit.

St. Kitts unveils new rebranding BOLD COLOURS and new images will feature on the St. Kitts Stand at this year's event. The new images will complement the main stand feature of a full sized sail boat and authentic beach bar, showcasing the heritage and culture of the destination. Rolled out via a soft launch earlier this year, a focal point of the rebranding is the launch of the destination’s new Website at www.stkittstourism.kn which features the latest technological trends intended to foster greater interaction with the brand

and ultimately drive visitors to choose St. Kitts for their next leisure or business trip. The site is also fully compatible with mobile devices such as the iPad, iPhone and various tablets, making it easier for mobile Web users to interact with St. Kitts. Additional elements include downloadable e-postcards to both personalise and share and wallpaper images. The new branding will feature in a 'St. Kitts Heritage and Culture' leaflet produced exclusively for WTM and the new 2012 Kids r VIPs booklet.

Sandals celebrates 30-year milestone & promotes new brand innovations A DELEGATION of senior management from Sandals Resorts International has confirmed attendance at WTM, where the Caribbean hotel group will be celebrating its 30th anniversary and promoting a number of brand innovations including $500m of expansions, the introduction of a voluntourism programme and expansions to its cultural tour programme via sister company Island Routes Caribbean Adventure Tours. The company will be announcing enhancements to seven of its Luxury Included resorts at this year's event, part of a $500million plan to expand

and enhance the company’s offerings in the Caribbean over the coming decade. Meanwhile, in conjunction with The Sandals Foundation, the philanthropic arm of Sandals Resorts International, the company has taken the first steps towards building a voluntourism programme, with the introduction of a Reading Road Trip experience. The volunteer literacy programme is aimed at improving listening, reading and comprehension skills of local children between the ages of five and seven, and expands on programming developed by the Sandals Foundation

through its school adoption policy. Available to all guests of the company's resorts, beaches resorts and Grand Pineapple beach resorts aged eight and above, Reading Road Trip is a twohour programme that takes guests into the community to one of the Foundation’s participating primary schools in Saint Lucia, Antigua, the Bahamas, Turks & Caicos or Jamaica to engage small groups of children in active reading strategies. Facilitators will be on hand to guide participants on how to engage and encourage children. For more information visit stand CA240 and CA325.

NYC & Company is exhibiting at WTM (stand NA200) along with more than 30 stand partners to promote the latest developments in New York City. Following the recent opening of the 9/11 Memorial, changes in Lower Manhattan that have seen the area revitalised in the last ten years into a vibrant and neighbourhood for visitors will be highlighted. NYC & Company will also be updating the trade on new tourism developments including the opening of the second phase of the High Line, the new East River Ferry Service; the redesigned Museum of the Moving Image in Astoria; the renovated National Academy; and the refurbished New-York Historical Society which re-opens this month. Stand visitors will be encouraged to engage with the newly-launched social media channels developed specifically for the UK market – see www.facebook.com/nycgo.uk and www.twitter.com/nycgo_uk. For more information visit www.nycgo.com

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November 4 2011

WTMamericas

InBrief ● The Chicago Convention & Tourism Bureau will be exhibiting

on stand NA130. For more information, visit www.choosechicago.com. ● Texas Tourism will be exhibiting on stand NA130 with representatives highlighting the best that Texas has to offer. Austin is the brand new home of Formula 1™ in the US next year. For more information, visit www.traveltex.com. ● The Corporation for Travel Promotion (CTP), the United States’ first international travel marketing programme, will unveil “Brand USA” to WTM visitors on stand NA130-1. ● Caesars Entertainment recently announced project LINQ, a $550million retail, dining, entertainment and hospitality district to open in Las Vegas. Comprised of diverse experiences, the mid-Strip attraction is designed as a destination in its own right and is being created to revitalize and re-define the resort corridor. The focal point of the urban entertainment district will be a giant observation wheel – The Las Vegas High Roller. The wheel will be the tallest in the world, at 550ft, with 28 cabins designed as transparent spheres, each of which will accommodate up to 40 people. Each cabin will be available for individual or group experiences. ● Puerto Rico is outlining new hotel developments at WTM. Currently, the destination boasts a $1billion investment in hotel construction. The destination is also welcoming the launch of a direct BA flight from Gatwick to San Juan Luis Munoz Marin this winter. ● SeaWorld Parks & Entertainment is offering agents the chance to pre-book guided tours for 2012 bookings. They include an Elite VIP Tour, a Behind the Scenes Tour, a Beluga Interaction and a Serengeti Safari. Daily tours cost from £25 in addition to park admission from Attraction World. Guests must be five years of age or older to participate. ● The Nevada Commission on Tourism is running a TV campaign in conjunction with the Travel Channel this month, based on the Nevada self-drive product. A microsite is being designed where travellers can devise their own self-drive itinerary. Visit stand NA250 for more information. ● Tahiti Tourisme is inviting agents to visit its stand at AS540 to find out more about its online training programme, Tiare programme, and to collect a free Tahitian flower lei. ● Visit the Philadelphia and The Countryside Stand (NA130 booth 6) or Atlantic City Stand (NA203) and enter the draw to win tickets to “Children in Need’s Rocks Manchester" on November 17 and see Gary Barlow, Michael Buble, Coldplay, Elbow, JLS, Lady Gaga, Hugh Laurie, James Morrison, N Dubz, Snow Patrol & Ed Sheeran. There are two chances to win – with a pair of tickets available at each booth. Winners will be drawn on Thursday afternoon. ● A team of five delegates from the desert South West to Salt Lake City and the ski resorts will visit WTM this year to support the development of new and expanded product on Utah. See stand NA270. ● Travel Alberta (stand NA100) will be highlighting a new multifaceted winter activities campaign which includes TV advertising starting on November 7. The campaign will focus on ski/board and winter activities from the province, bookable on the High Street with Thomson and First Choice. ● Tourism Fiji (stand AS445) will have a new interactive function this year to enable the travel trade to order brochures and register with the www.fijimatai.com online learning platform.

November 4 2011

Win a fam to Antigua & Barbuda THE ANTIGUA & Barbuda Tourism Authority will be announcing updates on the destination on Thursday November 10 at its stand CA130. Travel agents will also have the opportunity to win a place on a fam trip when they enter the business card draw. On the stand this year, delegates will be showcasing new developments in infrastructure and new products, including the new terminal at VC Bird International Airport in Antigua. The new terminal will be located east of the current terminal at a cost of $45million. The project includes two floors featuring all mod-cons to entertain passengers waiting to board their flights, including two VIP rooms. Meanwhile, Neil Forrester, General Manager of Antigua Hotels and Tourist Association (AHTA), will be on the stand to discuss new developments of hotels for 2012. Hotels exhibiting on the stand include Blue Waters, Carlisle Bay, Sugar Ridge, Jolly Beach Resort & Spa, Hermitage, Cocos and National Tours and services.

Québec highlights new Montréal Ice Hotel QUÉBEC WILL be promoting new attractions at this year's WTM, including a new snow village and Montréal Ice Hotel. From January 6 to March 27, 2012, Montréal will have a replica of the city of Montréal built out of ice and snow, featuring an Ice Hotel, snow igloos, a heated igloo, an Ice Restaurant for 100 guests, an Ice Bar with terrace for 300 guests, an Ice Convention Centre and an Ice Chapel for weddings. It will be on Montréal’s St Helene Island and activities will include dog sledding, ice carving, snow shoeing, shows and parties throughout the season. For details see www.snowvillagecanada.com

Meanwhile, Tremblant will see a £600,000 investment to improve its snowmaking to gain easier access to the Versant Soleil ski area where its casino is situated, and to extend its season. The resort is also investing in new skis to offer among the highest performance rental equipment in North America’s North East. There will also be free ice skating hire offered through the resort accommodation. The destination will also have direct flights to the resort’s own airport from New York and Toronto this year. For details visit www.tremblant.com and www.bonjourquebec.co.uk or visit stand NA100.

Visit Florida urges agents to join its FB VISIT FLORIDA is encouraging agents to join its new UK and Ireland Facebook page which has been designed to be a portal for the latest news, pictures, events and videos from the Sunshine State. Agents are invited to join the conversation, ask questions, post comments and find out all the latest news which will help them sell Florida holidays to their customers. The tourist board is also encouraging agents to visit the stand and have their picture taken in front of its picture boards, which include beaches and swimming with manatees. Meanwhile, the Palm Beach County Convention and Visitor’s Bureau has announced the official iPhone app for visitors, which is available free from iTunes. It features hotels, restaurants, events, photos, videos and special offers. Using Google Maps technology, the app determines the user’s location and helps them navigate their way to area events, restaurants, and hotels. For more information visit stand NA300.

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Alamo showcases new initiatives for leisure travellers ALAMO RENT A Car will be showcasing a number of initiatives for leisure travellers at this year’s WTM on stand GV150. The company's EMEA franchising director, Neil Summerville, said: “Putting a focus on convenience and cost-effectiveness, we are will be featuring a number of exciting new initiatives from Alamo. We will also be talking about our growing network in the EMEA region and exciting

developments for our fleet, to address growing demand for more environmentally friendly solutions." Key initiatives include additional options for flexible travel to give holidaymakers more choice and cost control when making their vehicle reservation; extended coverage of oneway rentals; and a new affiliate programme where partners will be able to offer 10% discount to employees, family and friends.

Appi Holidays launches free app & unveils new website APPI HOLIDAYS will be open for business at WTM 2011, says its managing director, Alan Kersley. Passionate about travel technology, Alan is keen to meet with tour operators of all sizes and specialities with a goal to increasing the product range featured in Appi Holidays, a free iPhone app and Website

that is officially launching at this year’s WTM. The company currently features a selection of holidays from nearly 30 tour operators. Kersley said: “Our goal is to create the most useful travel search engine possible and the best way to do this is through providing high quality content that covers the

widest range of holiday types. "Not only can we provide a low-risk, cost-effective new distribution platform for the mobile marketplace, but our technology is also available to operators looking for their own solution. Appi can easily be over-branded for any tour operator and can provide a

fast route into this channel for their brand.” Kersley is also hosting the WTM advice clinic, ‘Matching and managing travel technologies to your business requirements’, from 12:00-15:00 on November 10. For more information visit stand TT080 or see www.appiholidays.com

National Car Rental focuses on corporate travellers in response to growing demand NATIONAL CAR Rental will be demonstrating its focus on corporate travellers at this year’s event, with a range of new initiatives that address both the cost and convenience needs of the business travel market. Answering growing corporate demand for more environmentally friendly travel solutions will also be addressed by the company, along with news of new locations. Mark Lister, the company's regional director, EMEA Franchising & Corporate Accounts, said: “Whilst a big part of the focus for WTM is on the leisure traveller, we know that there is also good representation from business travel agents and travel managers. We will therefore be talking

November 4 2011

about a number of initiatives that have been developed to make it even easier for corporate travellers and their travel managers use vehicle rental to meet their needs.” Key initiatives to be showcased include enhancements for the company's loyalty scheme, The Emerald Club, to encourage more business travellers across EMEA to sign up; an enhanced Drive Safe Website - see www.nationaldrivesafe.co.uk; and extended coverage of international one-way rentals, where customers can rent one-way to include key corridors within Austria, Belgium, Germany & Portugal. For more information visit stand GV155.

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WTMmiddleeast Dubai introduces sports ambassador Andrew “Freddie” Flintoff to the trade AGENTS ARE invited to the Dubai stand (ME200) to meet Andrew Flintoff on Monday November 7 in the afternoon who, having lived in the emirate with his family during 2010, will be helping the DTCM to promote the emirate’s sporting interests and in particular the England v Pakistan test match there early next year. Meanwhile, to highlight the depth of the destination’s diverse product offering to the travel trade, Dubai will demonstrate its culture and heritage with authentic Arabian traditions on the stand plus a designated Culture and Heritage area. Agents are invited to experience a taste of Dubai with a henna tattoo artist, two falcons and a calligrapher drawing visitors’ names in Arabic script for them to take away as a souvenir. Arabic mint tea will also be served and Emirati students

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will be on-hand to offer their local knowledge of Dubai with first-hand descriptions of life in the emirate. Agents will also hear about the diversity of product - particularly for families, an under-utilised opportunity for agent sales, plus the latest openings in Dubai such as Jumeirah Creekside Hotel from Jumeirah Hotels & Resorts which will be showcasing its new five-star, 292guestroom business property, due to open this year. Agents can also learn about the Dubai Expert online training programme as well as the Dubai Update enewsletter. The DTCM's director UK & Ireland, Ian Scott, said: “At WTM the DTCM is delighted to

be joined by sports ambassador to Dubai, Andrew Flintoff. With the help of such a sporting icon, the exhibition will again provide an excellent platform for us and many of Dubai’s leading industry partners to promote Dubai and showcase its diversity, reinforcing its position as one of the world’s most important tourism destinations. "The exhibition will also enable us to further educate travel agents and build relationships with key tour operator partners. With continually increasing international visitor numbers and many inspirational developments scheduled for opening in 2012, we are anticipating a successful and busy event." For more information visit stand ME200.

November 4 2011

WTMmiddleeast UAE and Saudi Arabia predicts inbound visits to grow during 2010-2015 THE UNITED Arab Emirates and Saudi Arabia will experience some of the world’s strongest inbound tourism growth over the next five years, reveals research unveiled at the WTM Vision Conference. Euromonitor International Travel and Tourism Industry Nadejda Popova revealed Saudi Arabia and UAE will see consistent growth between 2010 and 2015. The Travel and Tourism Global Overview report tips Saudi Arabia to have one of the largest compound annual growth rates in the world of 12.3% for arrivals over 2010-2015 which will result in an additional 9.3million visitors to the country. This makes Saudi Arabia the fifth largest country in terms of absolute arrivals growth over the forecast review.

This growth is driven mainly by the religious tourism to Mecca and Medinah, supported by infrastructure developments in air transportation and travel accommodation. The United Arab Emirates will see an annual increase in arrivals during the forecast review period of 6.9%, resulting in 3.6million new arrivals, being the 14th largest country in terms of absolute arrivals growth over 2010-2015. Significant infrastructure developments are also taking place in the UAE which are expected to contribute significantly to the growing number of arrivals to the country. Dubai is also set to seal its position as a global air transportation hub following the opening of Al Maktoum Airport, with a capacity of 160million passengers a year.

Sharjah highlights 2012 fam for travel agents SHARJAH, THE third largest of the seven emirates that make up the United Arab Emirates (UAE), is attending WTM for the eighth year and will be highlighting the country's diversity including the sandy beaches, green oases and sand dunes of the central region, combined with the rocky coastline with high mountains. The country offers visitors interested in history and culture a destination that has

protected its traditions whilst advancing its infrastructure and a variety of attractions and events throughout the year, that attract an increasing number of regional and international visitors. For example, during the first six months of this year a total of 768,061 tourists visited Sharjah with the hotels and hotel apartments recording 75% occupancy. In a bid to improve UK

agents’ product knowledge and understanding of why visitor numbers to the destination continue to increase, the Sharjah Commerce and Tourism Development Authority (SCTDA) is encouraging agents to visit the stand to register for a place on a fam trip next year and to have the opportunity of winning a £50 Love2Shop voucher. For more information visit stand ME300.

OMAN IS encouraging agents to visit the stand on Wednesday or Thursday of this year's event to compete in the Oman Treasure Hunt in partnership with Oman Air and the Ministry of Tourism. The top prize is a trip to the destination. The destination is also hosting a networking and reception event at stand ME4030 on Tuesday at 16:00 to celebrate the fourth anniversary of Oman Air’s direct non-stop flight to Muscat from London, plus the new developments in the Sultanate such as the opening of the region's first Royal Opera House. For more information visit stand ME400.

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ADTA plans to forge new relationships in Russia, India & Korea FOLLOWING THE expansion of Abu Dhabi’s hospitality and attractions portfolio, with new hotels and resorts opening imminently, the Abu Dhabi Tourism Authority (ADTA) stand at WTM will host more partners than last year, bringing further opportunities to the market. The tourism authority will use this year's event to strengthen its existing tour operator relationships and forge new relationships with its emerging markets, most notably Russia, India and Korea. ADTA will also focus on showcasing new hotels and resorts opening imminently, with global brands such as Fairmont and Mandarin Oriental are all expanding their portfolios in Abu Dhabi. Mandarin Oriental plans to open a property on Saadiyat Island next year, while the Fairmont Abu Dhabi is also scheduled to open in 2012. The destination reports that it is experiencing healthy growth in visitor numbers with a 22% increase to 117,836 in arrivals from the UK last year. The ADTA's international promotions manager, Mubarak Al Nuaimi, said: “Visitors to this year’s Abu Dhabi pavilion at World Travel Market will find a host of new business opportunities in the form of brand new attractions, superb new beachfront resorts and city centre hotels as well as worldclass events ideal for packaging and leveraging." For more information visit stand ME100.

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WTMmiddleeast ROTANA (STAND GV320) will be hosting a golf competition at WTM where visitors can swap a golf ball for a business card and at the end of the week one stand visitor will win four-night stay at the five-star luxury Beach Rotana in Abu Dhabi. The company will also be sharing details of new hotel openings in 2012, while Rotana Resorts Egypt will also be on hand to discuss why the UK is important to the successful re-emergence of Egypt as a top tourist destination.

Qatar Tourism Authority continues to promote 48-hour campaign THE QATAR Tourism Authority (QTA) will exhibit on stand ME435 where it will be promoting the range of attractions and events on offer as it continues to push its ‘48 Hour’ campaign. The campaign encourages travellers to the country and stop-over passengers to extend their stays for an extra two days. With activities and developments combining Ancient Arabic culture with the World’s modernity and development, Qatar

provides business and leisure travellers with a unique experience. As an established sporting destination, the country offers facilities such as the Aspire Zone, Khalifah tennis stadium and Losail race track and hosts international tennis, golf and motoGP events. Hosting large scale events will help the country see a continued increase in visitor numbers. Visitor numbers for the first half of 2011 were up 12.3% year on year and occupancy rates for all

hotels also swelled to 63%, a 2% rise compared to the same time last year. There are currently 77 new hotels and 42 hotel apartments under construction in the country, which will provide the Qatari Hospitality industry with 21,107 new rooms. Further developments scheduled for the coming year include the completion of two new conference centres, adding a further 95,000 sq m of exhibition space and showing great confidence in Qatar as a sound investment and destination for the future.

The Pearl of Qatar

November 4 2011

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WTMmiddleeast Jebel Ali International Hotels plans accommodation expansion for 2012 FOLLOWING THE refurbishment and upgrade of the current Palm Tree Court & Spa Villa’s this summer, Jebel Ali Golf Resort & Spa, Dubai has decided to extend the accommodation offering at the property by developing four new villas which will comprise of 74 new rooms and suites. The new villas are expected to be completed by the end of September, in preparation for an October 2012 opening. The beach resort offers guests a choice of two 5star, beachfront hotels. Guests of either Jebel Ali Hotel or Palm Tree Court & Spa can enjoy all the facilities on offer including a private 800-metre palmlined private beach, three temperature controlled swimming pools, a 9-hole championship standard golf course, riding stables and numerous water and land

New Premium Junior Suites

sports. The 128-acre resort will develop additional leisure facilities alongside the new accommodation. Jebel Ali Golf Resort & Spa recommends the Perfect All Inclusive Offer to their guests, which covers all meals, snacks, soft drinks and house pouring

beverages, on a full dine around basis at the resort’s 15 restaurants and bars. All beverages including soft drinks, house wine, house beer and house pouring spirits are included, with or without meals. Complimentary wind surfing, catamaran, laser, kayaking

and camel rides are also available in the offer. The Kids Stay Free offer allows children under 16 to stay free on breakfast basis, while children under 12 years stay free on the same meal plan as their parents, including the all inclusive package.

Jordan celebrates 200 years since the rediscovery of the Lost City NEXT YEAR is a milestone year for Jordan as the Kingdom will celebrate the 200th anniversary of the rediscovery of the ‘Lost City’ of Petra in August 2012. To encourage visitors to the return to the destination, the Jordan Tourism Board has launched a new advertising campaign this autumn, and already doubled the country’s advertising spend in the UK. Next year also marks 50 years since the release of the classic film Lawrence of Arabia, which put Wadi Rum on the map as a film tourism destination. But, it is sci-fi film fans who are eagerly awaiting the $1.5bn Star Trek theme park in

Aqaba that is expected to open in 2014. Other new developments include new luxury hotels near the Dead Sea and Aqaba, such as the first DoubleTree by Hilton in the Middle East, and a new Crowne Plaza Hotel, which will be the largest hotel in the Dead Sea when it opens next year. JTB will be exhibiting on stand ME500.

Wadi Rum

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November 4 2011

Visit our stand AS550 at WTM ... and find out what amazing things the Seychelles has to offer

The Seychelles Islands... complete luxury

Seychelles Tourist Office 222 Regent Street, Liberty House, Room 407, London W1B 5TR 020 7297 2127/28 seychelles@uksto.co.uk www.seychelles.travel

WTMasiapacific

VIETNAM AIRLINES’ new direct flights from the UK will boost Vietnam’s popularity for luxury beach breaks, predicts Victoria Hotels & Resorts, a collection of boutique, colonial-style properties in Cambodia and Vietnam. Agents can find out more about the hotels’ locations and transport from a luxury train in the north, converted rice barges on the Mekong and vintage motorbikes in Hoi An, by visiting the stand at AS977.

Amari introduces new agent offer AMARI, THE hotel and resort group, has introduced a new offer for agents to mark the launch of its new property in the Maldives - Amari Addu Maldives. Situated in the southernmost atoll of the Maldives, the island resort is a 70-minute scenic flight from Male International Airport and is reached by a 20-minute speed boat ride. A special rate is available to travel industry professionals, where trade partners are invited to pay for one night and receive an additional night free on a bed-and-breakfast basis. Prices lead in at US$150 for single occupancy and $200 for twin/double occupancy per night in an Ocean Beach Villa for stays between November 12-December 20. The free nights are subject to 10% service charge, 3.5% GST and a bed tax of $8 per person. For details visit ONYX Hospitality Group at stand AS405.

MTPA keeps the romance alive AT THIS year’s WTM the Mauritius Tourism Promotion Authorty (MTPA) will have a romance theme on-stand in keeping with the destination’s promotion of the glamorous weddings and honeymoons market, with the opportunity to win a wedding by visiting the stand. Mauritius is also celebrating its being the first destination partner of London Fashion Week, sponsoring The Model Sanctuary and design duo PPQ to use the island to inspire them for their next summer collection. Celebrity supermodel Erin O’Connor will be on stand from 17:00 on Monday 7th November to celebrate her partnership with the MTPA as part of the destination’s sponsorship of London Fashion Week. The destination will also be home to two new properties next year - Angsana Balaclava, a 50-suite boutique resort situated along Baie aux Tortues (Turtle Bay) and The St Regis Mauritius which opens in spring. Mauritius also looks forward to the new launch of Azuri Mauritius, aimed at creating a true Mauritian, aspirational ocean front lifestyle village. For details see www.azurimauritius.com and www.tourism-mauritius.mu or visit stand AS340.

JNTO reports destination is showing strong signs of recovery for 2012 THE WEEK of this year's WTM will mark eight months since Japan was hit by a major earthquake and tsunami. The Japan National Tourism Organization (JNTO) reports that it is showing strong signs of recovery with recent travel polls showing Japan is high on travellers’ wish lists, and visitor numbers rebounding since May. The JNTO's head or PR & marketing, Kylie Clark, said: “We are optimistic 2012 will be a strong year for tourism to Japan. Many people put off holidays to Japan this year due to the earthquake. Now that people are once again confident Japan is safe, we hope many of those who cancelled 2011 trips will be rebooking trips for 2012.

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“The launch of three low-cost carriers in Japan for 2012 is set to reduce the cost of domestic air travel, making it cheaper for people to combine a city break in Tokyo with time relaxing on the beaches of Okinawa in Japan’s far south or skiing and snowboarding in Hokkaido in Japan’s far north." Meanwhile, from 17:00-18:00 on Monday November 7, the JNTO will be hosting a 'happy hour' serving sake, Japanese beer, plum wine, sushi and Japanese snacks. Agents visiting the stand at AS770 can also receive a free Hello Kitty document folder when they complete a questionnaire.

November 4 2011

WTMasiapacific Tanjung Rhu puts guests in the picture LUXURY BOUTIQUE resort, Tanjung Rhu Resort in Langkawi is giving guests the chance to delve into the art scene on the island by watching artists in action, participating in workshops and purchasing original artwork. The property has teamed up with the Langkawi Artist Visual Art Association to promote the talents of local artists. This entails inviting local artists to hold art demonstrations at the resort’s Artisan Hut every Friday, Saturday and Sunday. On these occasions, guests can watch the artists at work and can try their hand at creating their own artwork. A special art gallery has been created in the resort’s restaurant, where selected works by local

artists are displayed and available for purchase. The partnership with local artists is part of the resort's efforts to help develop sustainable livelihoods for the local community. In addition to generating income through sales, the resort is also providing a support grant to enable artists to purchase materials. The 136-room resort features spacious suites equipped with LCD TV, DVD and CD player, bar with coffee machine and spacious bathrooms. Facilities include three swimming pools, nonmotorised water sports, tennis courts, fitness centre, spa and three restaurants and bars. For more information visit stand AS600 or see www.tanjungrhu.com.my

TAIWAN WILL be exhibiting at stand AS670 this year, where it will be hosting a 'happy hour' drinks event from 16:30 on Tuesday November 8 for invited agents. There will also be a traditional dancing troop on the stand, who will be performing throughout WTM. The focus for Taiwan is to showcase the island’s diverse culture, attractions and highlights, as well as discussing plans for 2012.

Macau celebrates new developments MACAU TOURISM reports that this year has been an exciting time for destination developments with the opening of several attractions and developments including Galaxy Macau, which incorporates Banyan Tree, Hotel Okura and a Galaxy hotel. Next year, more developments will continue to be unveiled to enhance the destination's appeal as a leading leisure and business destination. This includes a new hotel development comprising a Sheraton hotel, a Sheraton Towers, Conrad by Hilton and a Holiday Inn. A 29.6km bridge which will link Hong Kong, Macau and Zhuhai in Mainland China has been under construction since December 2009 and is estimated to open in 2016. For more information visit stand AS745 or see www.macautourism.gov.mo

InBrief ● Vietnam Airlines (stand AS960) will be

hosting a cocktail reception at 16:00 on Tuesday 8th, where operators and agents will be able to meet the airline’s new UK sales team and find out about the new twice-weekly nonstop services from Gatwick to both Hanoi and Ho Chi Minh. ● Jetstar Japan, a new domestic airline will commence operations by the end of next year and expects to fly from Tokyo (Narita) and Osaka (Kansai International), with other destinations under consideration including Sapporo, Fukuoka, and Okinawa. The carrier also plans to offer short-haul international services to key Asian cities. ● Tourism Australia will be highlighting the Perth 2011 ISAF Sailing World Championships, one of the biggest events on the international sailing calendar. Olympic class sailors from more than 80 countries will compete in Fremantle, Western Australia from December 3-18 for both a world title and a chance to represent their country at the London 2012 Olympic Games. ● Peach Aviation, Japan’s first dedicated low cost carrier, is preparing for its

November 4 2011

first flight on March 1, 2012. The airline will provide new travel options at affordable prices, and will act as a bridge between Japan and the growing economies of other Asian countries. ● ITC Hotels is set to open a new 600room flagship property in the South Indian city of Chennai this month. The ten-storey, three-wing ITC Grand Chola will include luxury serviced apartments and 14 suites. Guests will be able to choose from a range of accommodation options including ITC One rooms with private butler and exclusive lounge; the elegant Towers rooms and the Executive Club featuring workspace for the corporate traveller. ITC Grand Chola will also feature an exclusive Eva wing, specifically designed to meet the needs of female travellers, with lady butlers, in-room video phones and special amenities all on offer. For details visit www.itchotels.in ● AirAsia X has launched a new route from Gatwick to Kuala Lumpur and has moved its base from Stansted to Gatwick to increase passenger traffic from London to South East Asia with six flights weekly by mid-December. For details see www.airasia.com

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WTMafrica Sun International celebrates decade of hospitality at Zambian property SUN INTERNATIONAL is exhibiting at stand AF501 and is planning to hold a Champagne reception on Monday 7 November from 16:00-18:00 at the stand. This year, the company is celebrating a decade of hospitality at its Zambian property, The Victoria Falls Resort, with a US$7million refurbishment. Set against Victoria Falls and stretching along the banks of the Zambezi River in the Mosi-Oa-Tunya National Park, the resort comprises two hotels, the five-star Deluxe colonial-style Royal Livingstone, and the four-star family resort, Zambezi Sun.

The company is also currently undertaking the renovation of its four Presidential Suites at The Palace of The Lost City in Sun City, which are to be completed next week. Meanwhile, the company will be celebrating another anniversary next year when its flagship property on the V&A Waterfront, The Table Bay Hotel in Cape Town celebrates its 15th anniversary. The five-star Deluxe hotel was opened by Nelson Mandela in 1997 and has recently welcomed personalities including Michelle Obama and Kylie Minogue.

&Beyond highlights conservation and new photographic safari &BEYOND (stand AF640) will be promoting new conservation highs with the Phinda Private Reserve leopard population in South Africa, which the company says has increased by 45% as a direct result of its extensive leopard research. A new tailor-made photographic safari has also been added to the brand’s collection of specialist safaris. Each safari is accompanied by professional wildlife photographers who will assist guests with everything from lighting and angles, to camera settings and photo editing.

November 4 2011

The company's regional director, Kevin Pretorius, said: “This specialist safari caters to budding photographers and professionals alike. Our rangers work hand in hand with the professional photographers to help guests capture that perfect, once in a lifetime safari photograph.” Phinda’s Photographic Safaris are being offered at ZAR 4,300 per day (for one-two guests) and ZAR 3,500 per day for three-five guests. Rates exclude accommodation and are subject to the availability of the photography experts.

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WTMafrica

Namibia Tourism highlights new camp in Etosha NAMIBIA TOURISM will be promoting the new Dolomite Camp in the previously restricted area of Western Etosha. The camp had its official opening last month and is situated in the western part of Etosha, an area previously closed off to tourism. Located in the dolomite outcrops of the western Etosha National Park, the property offers an intimate experience in one of the most scenic areas of the park, and where previously endangered species like Black Rhino and Black-Faced Impala have been successfully bred. Namibia Tourism is exhibiting on stand AF605. Visit www.nwr.com.na for more information. THE MOROCCAN National Tourist Office has announced that its general director Mr Addou (pictured) will be at WTM on the Monday and Tuesday between 12:00-14:00 to talk about Morocco as a popular destination for British holidaymakers and the tourist office's ‘Vision 2020’ strategic outlook for tourism development, in which Morocco intends to double its market share in traditional European markets. Visit stand AF300.

Etosha

Air Namibia updates fleet AS PART of its long term business plan Air Namibia is modernizing its fleet and has recently added three new Embraer ERJ 135's to its domestic routes to offer greater capacity on the increasingly popular Victoria Falls route. In September of this year the airline added the new generation Airbus A319–100 to its fleet and will deploy the aircraft between Windhoek and Accra, Johannesburg, Cape Town and Luanda. March next year will see the carrier's Frankfurt Windhoek service become a daily one as the airline aims towards strategic growth and expansion in Southern Africa and Europe. For details visit www.airnamibia.com.na

New African destination marketing company, Kam-Geo, launches at this year's event THIS YEAR’S WTM will see the launch of Kam-Geo - a new African destination marketing company, and a joint venture between African marketing specialists Kamili and Geo Group. To toast the launch of the new enterprise, the company will be hosting a Champagne breakfast for delegates with a specialist interest in African travel, at 09:30 on Thursday November 10 at The Fox @ Excel. This will be an

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informal gathering and an opportunity to learn more about the new venture from both Tim Henshall, managing director at Kamili and Kelly White, managing director at Geo Group. Created in 2006, Kamili has built a portfolio of small, independent and oftenowner run lodges, camps and operators across “Safari Africa” and the portfolio has been marketed under the banner of offering “five-star experiences at four-star prices”.

Geo Group was formed in the mid-1980s and since then has been providing marketing support to African destinations and tour operators. The company says that its greatest success has been in the development of tourism to Malawi, and recently its work with Swaziland has boosted interest in what was once a lesser-known and overlooked destination. Henshall said: “Geo Group combines effective marketing, excellent travel

trade relationships and a real passion for Africa. At Kamili, we are really excited about pooling our resources and expertise to provide an even stronger service to African destinations." KamGeo seeks to engage African destinations that would benefit from creative, strategic and tactical marketing services to maximise tourist visitors from Europe, especially within the UK. For more information visit www.kam-geo.com

November 4 2011

WTMafrica Win a fam to Kenya with Kenya Tourist Board AGENTS ARE invited to visit the Kenya Tourist Board stand for a chance to win a place on a Kenya fam trip next year. To enter, agents should complete the entry form at the stand (AF250). Meanwhile, the tourist board has joined forces with Just a Drop for WTM and will be launching an auction to raise money for the many projects that the charity supports. There will be a variety of holidays to Kenya to be won as well as a series of experiences. For more information email Kenya@hillsbalfour.com

SOUTH AFRICAN Airways (SAA) is sharing the front desk with SA Tourism at WTM and has recently taken delivery of new A330-200 aircraft, which have replaced an older generation A340-200s and are already operating more than 60% of the schedule between Terminal 1 at Heathrow and its hubs. One of the features on the new A330-200 is the new In-flight Entertainment (IFE) system, which has been integrated into the seat structure allowing more space and comfort for passengers in Economy Class. All seats in Economy offer a selection of on demand movies, TV shows and games.

Safari & beach experience from Selous Safari Company THE SELOUS Safari Company in southern Tanzania, which comprises two boutique safari camps and a beach retreat overlooking the Indian Ocean, is highlighting a safari and beach experience at this year's WTM. Africa Odyssey is offering a seven-

November 4 2011

night safari and beach adventure in Tanzania from ÂŁ2,900 per person, offering a saving of ÂŁ800 per person. The offer is valid for selected dates until March next year and includes flights from Heathrow with British Airways, transfers, four nights at the Selous Safari Camp with game

viewing drives, concession and park entrance fees, plus three nights at the beach retreat of Ras Kutani, all on a full-board basis. For details visit www.africaodyssey.com, call 020-7471 8780 or visit stand AF650.

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TryMe

Visit us on Stand AS 445

Monday 7th - Pacific Cocktail Hour from 4 pm with Fijian Meke and Pacific dancing

Tuesday 8th - “Bula Brunch” 11 am Fijian dancing from 5 pm daily Handicraft demonstrations

fijime.com Proud category sponsor of the Virgin Holidays Responsible Tourism Awards 2011 “Best in a marine environment”

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Your special at-a-glance guide to which exhibitors are where at ExCel next week

floorplan NORTH HALL

WTM SEMINAR ROOMS NORT NORTH RTH GALLERY 4-10 LEVEL 2 LEVEL NORTH GALLERY

NG5

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NA 130

EM 970

NG15

EM 735 EM 700

EM 600

DESK

BADGE HOLDERS ONLY

EM 540

EM 400

INFO

NA 120

EM 980

NG14

EM EM 530 520

EM EM 201 203

CSD

SOUTH HALL

EM 987

EM 990

EM 850

NG13

UKI 415

UKI UKI 407 409

UKI 401

STAIRS STA TAIRS TO TO

NA 100

EM 755

EM EM 778 779 EM EM 770 771

EM 750

UK I700

ExCeL LONDON WEST ENTRANCE

EM 757

EM 140b

UKI 525

UKI 418

L L 304 305

L 300

L 200

EM EM 768 769 EM EM 760 761

EM 650

EM 265

EM 230

UKI UKI 440 446 UKI 444 UKI 442

L 310

L L 204 205

UKI UKI 201 301

EM 155

L 320

220

UKI 118

160

UKI 325

UKI UKI 225 220 L L 225

EM 140d

EM EM 158

UKI 450

THOMAS COOK SPORTS

UKI 238 UKI UKI 233 234 UKI 230 UKI 232

EM 450

EM 260

EM 580

EM 570 EM 555

EM 490

EM 350

NG12

POLAND EURO 2012

UKI350

UKI UKI 240 245

EM 285

EM 290 EM 270

UKI 490

SP INTERNET AREA

UKI TTG 950 UKI 130

EM 195

EM 150

COFFEE POINT

THE TELEGRAPH

Media Village

LONDON TAXIS

EM 193

UKI 930

WTM RADIO

CANNING TOWN SHUTTLE BUSES

ABU DHABI

NG8

NG11

CLOAKROOM

NOR NORTH RT TH HALL

NG7

NG1

AS 599

SG18

AS AS AS 860 865 868 AS AS AS AS 870 873 875 878 AS 786 AS 788

AS 880 AS 890

AS 791

SG19

AS 960

AS 884 AS 894 AS 990

SG20 SG21

SG22

SOUTH HALL

November 4 2011

www.travelbulletin.co.uk

LEVEL 2 NORTH GALLERY

NG21 NG22 NG18

NG17

NG16

NG19 EM EM 1897 1899

EM 1590

EM 1480

EM 1580

M EM 470 1475

EM 1650

EM 1595 CHARGING ZONE

EM 1690

AF AF 190 195

EM 1850

EM 1770

EM 1680

EM EM 1660 1740

EM EM 1750 1760

EM AF 240 1950 AF

EM 1700

EM 1640

EM AF 1940 145

EM 1800

AF 450

AF 378

AF 379 AF AF 370 375

AF 372

229

EM 1540

AF 396

AF AF 380 385

AF 250

AF AF 594 595

AF 591

AF 392

AF 390

AF 290

AF 150

EM 1582 EM 1550

AF 196

AF 180

AF 247 AF 245

AF 350

AF 200

AF 368

AF 570

AF 680

EM 1928 EM 1924 EM 1922 EM 1920

EM 1600

EM 1601

EM 1603

EM 1801

EM 1803

EM 1805

EM 1809

AF 740

AF 734

AF 724 AF 722

AF 725

CITY AIRPORT SHUTTLE BUSES

AF 720

EM AF 1918 119 EM AF 1910 115

EM 1604

ATTA LOUNGE

AF AF 628 625 AF 620

AF 400

AF 300

AF 750

AF AF 640 645 AF 634 AF 630

AF AF 430 435

AF 129 AF 125

AF 768

AF 650

EM 1930 135

EM 1500

AF 780 AF 770

AF 670

AF 500

AF 440

AF 340

AF 690

AF 550

AF AF 365 360

AF 249

AF 590

AF 602

AF 605 600

EM 1903

AF AF 103 203

AF 102

AF 101

AF 301

AF 303

AF 501

LONDON TAXIS

AF 715 AF 710

AF 503

CLOAK ROOM

AF 609

N 10

NOR NORTH RT TH HALL

REGISTRATION

N 11

COURIER ACCEPTANCE POINT

ExCe ExCeL eL LONDON EAST AST ENTRANCE

INFO

STAIRS TO BAR & DINER

SEATING

CSD

BADGE HOLDERS & NON-BADGE HOLDERS

DESK

ME 201

ME 301

ME 200

ME 300

LEAD CAPTURE DEVICE

WTM ME 501

ME 400

ME 503

GV 201

GV 203

GV 200

GV 100

ME 500

GV300

GV 110

ME 430

ME 250

AS 970

AS 975 AS 977

SG23

AS 976 AS 979

AS 978

AS 994

AS 980

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AS 996

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GV GV 130 135

ME 435

ME 540

GV 145

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GV 140

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GV GV 150 155

ME 450

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ME 370

ME 390 ME 493

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ME 570

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ME 593

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GV GV 160 165

GV 180

ME 580 MERIDIAN CLUB MEETING ROOMS

GV 503

GV 305

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GV 120

ME 340

GV 501

GV 330

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GV 335

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GV GV 430 435

GV 530 GV 534

GV GV 255 250

GV 350

GV 438

GV GV 265

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260

GV GV GV GV GV 270 275 280 283 285

GV 190

GV 380 GV 385

GV 365

GV 470

GV 388

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WTM ASSOCIATIONS STAND

GV 397

GV 491

GV 493

GV 535 GV 539

TT TT 201 202

TT 100 TT 104

GV 545

TT 210

TT 109

GV 544

GV549

GV 550

GV 555

GV GV GV 580 581 583

GV 475

GV TT 585 002

GV 476

TT 004 TT 006 TT 008

GV 594

GV 595 GV 592

GV 597

GV 599

TT TT TT 120 123 125

TT TT 124 127

TT TT 135 133 TT

TT 140 TT 050 TT 054 TT 060

TT 145

137

TT 155 TT TT 158 159

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TT 213 TT T 215 TT 220

TT 169

TT164

TT TT 003 070 TT 080

TT TT TT TT 170 172 174 175

TT TT TT 085 084 082 TT TT TT 086 087 088

TT TT 180 183 TT TT 189 188

North Café Bars |

Europe & Mediterranean

Middle East

Middle East Technology and Online Travell

UK and Ireland

London

The Americas and Caribbean The Americas and

Level 1

WTM facilities Platinum Suite 1, 3 & 4, Level 3

CSS C

WTM Conference Set |

CSD

WTM Catalogues andConference Sales Desk Set | WTM CSS C Info Desk CSD

X GMN

Platinum Suite 1, 3 & 4, Level 3

WTM Catalogues and Sales Desk

Crossflight Courier InfoServices Desk |

East Entrance

WTM Global Stand NetworkCourier | UKI940 Crossflight Services | East Entrance X Media WTM Meridian Boulevard Bouleva GMN Club Welcome Desk |

POINT

MCWD MCW D

WTM Global Media Network |

SG26

SG27

SG28 SG29

SG30

SG31

SG32 SG33

LEVEL 2 SOUTH G GALLERY

Prayer Room | MCWD MCW D

SP RTE/JAD INFO POINT

Stand UKI940

e Upper Level - Male & Female

WTM Meridian Club Welcome Desk |

WTM Official Supporting Publications | P

Prayer Room |

Boulevard Bouleva

Stand UKI900

Level 2

Reed Travel Exhibitions /Just A Drop Information Point

Parking

Aid | 1 Level 0 Cash Machines First | Level

Lifts Business Services Toilets

BS Cloakroom

Business Centre First Aid Car Park

North & South

Exhibition Halls |

North & South

Cash Machines |

Stand UKI900

First Aid | Level 0 Lifts

Exhibition Halls |

WTM Meridian Lounge | Hall South Hall GV190 WTM Meridian Club Lounge & MeetingClub Rooms | North AF725

Upper Level - Male & Femalee

Reed Travel /JustSupporting A Drop Information Point| SP Exhibitions WTM Official Publications

RTE/JAD Parking INFO POINT

Business Centre First Aid Level 0 Car Park

Just A Drop-RTE Info Point | Boulevard Boulevard - West Entrance Entranc Central

WTM facilities

TT 280 COFFEE

Venue layoutVenue layout

Level 1 Central Boulevard

Caribbean TT 270

SG24 SG25

Level 0

UK and Ireland

TT 275 TECHNOLOGY PRESENTATION THEATRE

TT 195

Level 3

Level 1

Business Services

WTM Press Working Area | Platinum Suite 2 WTM Press Racking Area | Platinum Suite 2 WTM Conference Set | Platinum Suite 1, 3 & 4

Cloakroom

November 4 2011

South Hall ME5

Toilets

www.travelbulletin.co.uk

Level 0

Level 2

Europe & Mediterranean

TT 250

TT 267

Eateries Level 2 Café Bars | North

Asia /Pacific & Indian Ocean & Indian Ocean Asia /Pacific

TT 255

TT TT 184 185 TT TT 187 186 TT 194

Waaterside Café South W Bars | Waterside Level 0 Café Bars | South Waterside

TTechnology Te echnology and Online Travel TTrravel

TT 177

TT 192

Eateries

Africa & North Africa Africa & North Africa

TT 243 TT 244

A,B,C A,B ,C & D

TT 190

Regions Regions Global Village Global Village

TT 230 TT 233 TT 235 TT 240

TT 264

TT 160

TT 178

H SOUTH HALL

TT 205

TT 105

TT 130

GV 540

GV 570

GV GV 460 465

GV 390

LA GV 391 393

ME 597

GV GV 450 455

GV 355

GV 525

TT 200

TT110 TT115 TT114 TT119

GV GV 440 445

GV 349

GV 505

GV 500

GV 420

GV 345

GV 240

GV 507

PRIVATE COACHES

TO PRINCE REGENT DLR NOW OPEN

EM 1485

s g in t s li s r o it ib h x e M T W

Exhibitors by region

AFRICA South Sinai Group GRAND PLAZA RESORTS & CRUISES Moivaro Morocco Sakkara Group International Eastmar Group Travco Group Elegant Voyage Blue Sky Group Nigerian Tourism Development Corporation Cape Verde Senegal, Agence Nationale de Promotion Touristique The Gambia Tourism Board Egyptian Tourist Authority Flash Tour Wings Tours And Nile Cruises Chadian Office of Tourism Savoy Group ARKNO TOURS LIBYA Kenya Tourist Board Ghana Tourist Authority Moroccan National Tourist Office Lesotho Tourism Swaziland Tourism Authority Tunisian National Tourist Office Alpha Travel (UK) LTD Serena Hotels Hotels and Lodges (Tanzania) Ltd. Wilderness Lodges Ltd Moivaro Lodges and Tented Camps Anasa Safari Collection Bluebay Hotels Zanzibar Foxes Safari Camps CourierIt Tanganyika Wilderness Camps Ltd. Botswana Tourism Organisation First Class Travel International Wilderness Safaris Rwanda Tourism Board Tanzania Tourist Board South African Tourism Sun International Leisure Services Ltd Regional Tourism Organisation of Southern Africa (RETOSA) Ministry of Culture and Tourism, Ethiopia Uganda Tourism Board Burundi - Office National du Tourisme Sopa Lodges The Zanzibar Collection Leopard Tours Classic Safari Camps Of Africa The Blue Train

AF101 AF102 AF103 AF115 AF119 AF125 AF129 AF145 AF150 AF180 AF195 AF196 AF200 AF203 AF229 AF240 AF245 AF249 AF250 AF290 AF300 AF301 AF303 AF340 AF350 AF360 AF365 AF370 AF375 AF378 AF379 AF385 AF392 AF396 AF400 AF430 AF435 AF440 AF450 AF500 AF501 AF503 AF550 AF570 AF590 AF591 AF594 AF595 AF600 AF602

November 4 2011

Namibia Tourism Board Nomad Adventure Tours Classic Representation Mozambique Tourism Rovos Rail Tours (Pty) Ltd Safari Legacy Africa Albida Tourism andBeyond Zambia Tourism Board ATTA (Advancing Tourism To Africa) Malawi Ministry of Tourism Lonrho Hotels ZIMBABWE TOURISM AUTHORITY Colourgem Publications cc Green Land Tours & Hotels ALBRIEUX AFRICA TOURS Trails of Africa Tours and Safaris Riding Safari Association Ostrich Holidays & Travel Limited

AF605 AF609 AF620 AF625 AF628 AF630 AF634 AF640 AF645 AF650 AF670 AF680 AF690 AF720 AF722 AF724 AF734 AF740 AF770

ASIA PACIFIC Travel Inn (India) Pvt. Ltd. AS055 Trail Blazer Tours India Pvt. Ltd.- TBi AS059 Karnataka Tourism AS070 Somatheeram Ayurveda Group AS074 Assam Tourism AS077 Chariot Beach Resorts Mahabalipuram AS079 Rajasthan Tourism AS090 Best Western India AS095 Norbu Bhutan Travel Pvt Ltd AS097 SITA AS100 The Claridges Hotels & Resorts AS101 Caper Travels Company Pvt Ltd AS102 Rajasthan, Palaces & Tigers AS103 Far Horizon Tours Pvt Ltd AS107 The Imperial AS109 WelcomHeritage AS110 The Lalit AS115 The Park Hotels, India AS120 Travel Corporation India Ltd AS130 CGH EARTH AS134 Royale Indian Rail tours Ltd. (RIRTL) AS138 Cox & Kings Limited AS139 Le Passage to India Tours & Travels Pvt. Ltd AS140 Creative Travel Pvt. Ltd AS150 MAhout (UK) Ltd AS154 Indian Holiday Pvt. Ltd. AS160 India 4 You AS170 Mercury Travel Ltd AS180 Hilton Worldwide - India AS184 Carlson Hotels South Asia AS190 India Tourism AS250,AS200 Alica Purple Advertising Private Limited AS290 Tamilnadu Tourism AS295

Fairmont Jaipur Maldives Marketing & Public Relations Corporation Bhutan Etho Metho Tours & Treks Travelite (India) Mauritius Tourism Promotion Authority Yatra Exotic Routes The Leela Palaces,Hotels and Resorts Sri Lanka Tourism Promotion Bureau SriLankan Airlines Kerala Tourism India Tourism Ecatalog Sanyog Gupta Voyages Anantara Hotels, Resorts & Spas Destination Asia ONYX Hospitality Group Constance Hotels Exotissimo Travel Group Madagascar National Tourism Board The Village Coconut Island, Phuket Reunion Island Tourism Board Connections DMC Mauritius and Reunion Bangkok Tourism Division Keells Hotel Management Services Ltd Fiji (Tourism Fiji) Bangladesh Tourism Board Nepal Tourism Board Smilebhutan Tourism Authority of Thailand Asian Trails Ltd Tahiti Tourisme Hotel Equatorial Seychelles Tourism Board Asia World Enterprise Co. Ltd. PureQuest Adventures Aitken Spence Hotels 'Ar Mongol Travel Group' Malaysia Tourism Promotion Board Tour East Tourism Australia Tourism New Zealand Taiwan Tourism Bureau Ministry of Culture & Tourism of Indonesia Pacific Asia Travel Association Lernidee Trains & Cruises Brunei Tourism - Ministry Of Industry and Primary Resources Macau Government Tourist Office Korea Tourism Organization Japan National Tourism Organization China Outbound Travel & Tourism Market Century Cruises

AS297 AS300 AS301 AS303 AS340 AS360 AS365 AS370 AS375 AS390 AS397 AS399 AS400 AS403 AS405 AS410 AS415 AS420 AS425 AS430 AS434 AS435 AS440 AS445 AS470 AS490 AS495 AS500 AS501 AS540 AS545 AS550 AS555 AS560 AS565 AS599 AS600 AS601 AS650 AS660 AS670 AS700 AS701 AS703 AS740 AS745 AS750 AS770 AS781 AS783

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WTMexhibitorslisting s HG Travel Epikurean ' MONGOLIA SELENA TRAVEL' Mongolia - Mongolian Tourism Association Philippines Department Of Tourism The Chateau Spa & Organic Wellness Resort GHM Hotels Thai Airways International Myanmar Tourism Promotion Board Hong Kong Tourism Board China National Tourist Office Victoria Cruises China International Travel Service Beijing / President Cruises China Vision Holidays China Travel Service Zhejiang Co.Ltd Dragon Delight International Tours Ltd. Tang Dynasty Travel, China Excellent Tours & Travel China Buffalo Tours A Dong Company Limited (Vidotour Indochina Travel) Focus Travel Vietnam National Administration Of Tourism Ministry for Tourism and Sports of the Republic of Kazakhstan Trails of Indochina Easia Travel Aurora Travel Focus Asia / Asia Reps Mekong Waterways Ltd Tourism Corporation Khyber Pakhtunkhwa Footsteps in Asia Orient Voyages Sitara International Ltd Cambodia, Ministry of Tourism Sairam Tourism Company Asia Euro Holidays Pte Ltd Timor-Leste Tourism Tseren Tours Zeraflex Tours Travel Agency

AS786 AS787 AS788 AS791 AS800 AS801 AS803 AS810 AS815 AS820 AS850 AS860 AS865 AS868 AS870 AS873 AS875 AS878 AS880 AS884 AS890 AS960 AS970 AS975 AS976 AS977 AS978 AS979 AS980 AS981 AS982 AS984 AS985 AS987 AS990 AS994 AS996 AS998

THE AMERICAS & CARIBBEAN Antigua and Barbuda Tourism Authority SuperClubs Dominican Republic Ministry of Tourism Almond Resorts Guyana Tourism Authority AMResorts Jamaica Tourist Board Barbados Tourism Authority Sirenis Hotels & Resorts St Kitts Tourism Authority Nevis Tourism Authority Resort Marketing International Saint Lucia Tourist Board Trinidad and TobagoTourism Development Company (TDC) Group Promotions Ltd Grenada Board of Tourism British Virgin Islands Tourist Board Dominica Tourism Authority Guadeloupe Islands Tourist Board

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CA130 CA140 CA200 CA205 CA215 CA230 CA240 CA300 CA301 CA305 CA315 CA320 CA325 CA330 CA340 CA345 CA350 CA355 CA360

Comite Martiniquais du Tourisme CA362 Suriname Tourism Foundation CA365 Baha Mar Ltd. CA370 Cuba Tourist Office CA400 Latin America Travel CA401 Havanatour UK Ltd CA405 Aruba Tourism Authority CA420 The Islands of The Bahamas CA430 University of Technology, Jamaica CA439 Hilton Caribbean CA440 Caribbean Tourism Organisation CA440,CA444 Turks & Caicos Islands Tourist Board CA445 Bermuda Department of Tourism CA449 Puerto Rico Tourism Company CA450 Mexico Tourism Board LA100 Cancun Convention & Visitors Bureau LA150 Viceministerio de Turismo Bolivia LA155 Venezuela - INATUR LA180 Proexport Colombia LA190 Brazilian Tourism Board - Embratur LA200 Ecuador LA250 Paraguay Secretaria Nacional de Turismo LA270 URUGUAY MINISTRY OF TOURISM AND SPORT LA275 PromPeru LA300 Argentina - National Institute for Tourism Promotion LA350 Tangol LA385 Oceanwide Expeditions (Netherlands) LA391 Turismo Chile LA400 Condor Travel LA401 LAN Airlines LA420 Belize Hotel Association LA425 South American Tours - Argentina, Brazil, Chile, Ecuador, Peru, Uruguay LA430 CATA LA450 Pikaia Lodge LA498 Metropolitan Touring Ecuador, Colombia, Peru, Chile, Argentina & Brazil LA503 Via Natura - Peru, Chile, Ecuador, Galapagos LA504 Costa Rica Tourist Board LA555 Latincoming LA580 Camino Andino - Provincia di Frosinone LA582 Canadian Tourism Commission NA100 Visit California NA120 Discover America Pavilion NA130 Travalco USA, Inc NA139 Virgin Flightstore NA145 The Mark Travel Corporation (Mark International) NA155 Mauiva NA165 Cruise America & Canada RV Rentals Inc NA185 NYC & Company NA200 Gray Line New York Sightseeing NA201 Atlantic City Convention and Visitors Authority NA203 Liberty Helicopters NA205 United NA230 AlliedTPro NA240 Discover New England NA245 Las Vegas Convention & Visitors Authority NA250 Discover America Pavilion CO/NM/UT NA270 ASTA NA280

Visit Florida Discover More New York Travellers World Ltd

NA300 NA340 NA360

EUROPE Tourist Guide of Greece EM1001 Blue Lagoon Group EM1003 Greek National Tourism Organisation EM1050,EM1000 Kos EM1080 Bimuno EM1084 Aqua Vista Hotels EM1087 Cyprus Tourism Organisation EM1100 Leptos Calypso Hotels PLC EM1101 Four Seasons Hotel EM1105 Rural Cyprus EM1130 Louis Group, The EM1140 Zela Aviation EM1145 Rhodes Tourism Promotion Organisation EM1150 World Tourism Organization (UNWTO) EM1160 Pedigree Media International Ltd EM1166 Fortuna Tours - DMC Bosnia and Herzegovina EM1171 Flanders-Brussels Tourist Office Toerisme Vlaanderen EM1200 The Hotel Marketing Company EM1201 Golden Tour EM1202 Croisieurope EM1203 Belgian Tourist Board Brussels-Wallonia EM1220 Montenegro National Tourism Organisation EM1230 Luxembourg National Tourist Office EM1235 Hotels4madeira.com EM1238 AGENA Hotel EM1240 Culmena d.o.o. EM1242 Land & Marine Environmental Ltd EM1243 Sport 2000 EM1244 Monaco Government Tourist Authority EM1245 Croatian National Tourist Board EM1250 Adriatica.net d.o.o. EM1260 France EM1300 Vezelay and Fontenay, Burgundy, France EM1301 Lourdes Hotels EM1305 La Coupole EM1307 Malta Tourism Authority EM1350 Fortuna Travel EM1360 ELITE TRAVEL EM1364 Agjencia Kombetare e Turizmit Albanian National Tourism Agency EM1370 TURESPAÑA EM1400 GRAN HOTEL BAHÍA DEL DUQUE RESORT EM1401 Divertraining Network EM1403 Visit Iceland EM140a VisitSweden EM140b Innovation Norway / Visit Norway EM140c Visit Finland - Finnish Tourist Board EM140d Group Pierre & Vacances Center Parcs EM1440 Andorra Turisme, S.A.U. EM1450 Renfe EM1460 LOPESAN HOTEL GROUP EM1470 smilo destination management EM1475 H10 Hotels EM1480 Russian Federation EM150

November 4 2011

s g in t s li s r o it ib h x e M T W Canary Islands EM1500 Gran Canaria Tourist Board EM1540 Ivanovo Region EM155 Tenerife Tourism Corporation EM1550 Vodohod Russian River Cruises EM158 Iberostar Hotels & Resorts EM1580 ARAGON Gobierno de EM1582 Agencia Valenciana del Turisme EM1600 CICAR - Canary Islands Car EM1601 Serhs Tourism EM1603 SUR in English EM1604 CATALONIA, CATALAN TOURIST BOARD EM1640 Balearic Islands (ATB) EM1650 MALAGA CITY TOURISM BOARD & CONVENTION BUREAU EM1660 Toscana Promozione EM1680 Turismo y Deporte de Andalucía EM1700 Hotel Romanico Palace S.R.L. EM1740 Belle Air EM1750 Discover La Maddalena EM1755 Incoming Italia EM1760 Trenitalia Spa EM1770 Grand Hotel Plaza EM1797 Crimean Tourism Development Center EM180 Acampora Travel EM1801 Bettoja Hotels EM1803 Italian Details S.r.l. EM1805 Bonvecchiati S.r.l. EM1809 Italian State Tourist Board (ENIT) EM1850,EM1800 Comunità Montana Associazione dei Comuni Trasimeno - Medio Tevere EM1897 Emeco Travel EM1899 Italcamel Travel Agency s.r.l EM1910 Hotel Villa Maria EM1918 Lake Maggiore and surrounding mountains EM1920 ATAHOTELS Spa EM1922 Starhotels S.p.A. EM1924 Giglio Travel EM1928 Trentino Marketing S.p.A. EM1930 Federalberghi Ischia EM1940 Latvian Tourism Development Agency EM195 Vatican Museums EM1950 VisitRussia.com EM199 JPM Publications SA EM201 Poseidon Arctic Voyages Ltd. EM203 Operation Europe Travel EM207 Saint Petersburg Express, JSC EM230 Moscow Exhibition and Convention Agency EM240 Georgian National Tourism Agency EM260 Armenian National Tourism Organization EM265 Lithuanian State Department of Tourism EM270 Ukraine National Tourist Office EM285 Netherlands Board of Tourism and Conventions (NBTC) EM300 National Tourism Organisation of Serbia EM340 Polish Tourist Organisation EM350,EM100 Austrian National Tourist Office EM400 Travel Europe EM401 Vienna Incoming Tourist EM402 Asla Travel Group EM407 Generator Hostels EM409 Slovak Tourist Board EM440 Hungarian National Tourist Office EM450

November 4 2011

Azerbaijan, Ministry of Culture and Tourism EM490 Destination Ltd EM501 Slovenian Tourist Board EM520 Feenstra Rijn Lijn BV EM530 German National Tourist Board EM540 Czech Tourist Authority - CzechTourism EM555 DANUBIUS HOTELS GROUP EM570 Switzerland Tourism EM600 Swiss Quality Hotels Int'l EM601 ROMANIAN MINISTRY OF REGIONAL DEVELOPMENT AND TOURISM EM640 Israel Government Tourist Office EM650 Bulgaria, Ministry of Economy, Energy and Tourism EM700 Via Hansa Tours EM701 PENINSULA TOURS EM703 Balkan Holidays Ltd (London) EM735 Mardan Palace EM740 Adam & Eve Hotels EM741 Meeting Point International EM742 Maxx Royal Belek Golf & Spa EM743 North Cyprus Tourism Centre Ltd EM750 Republic of Moldova EM755 Kosezade Turizme EM771 Istanbul Observation Deck EM779 DESTINATION IZMIR EM785 Jack Bowls Club EM795 Ulusoy Travel Center EM801 Travel Shop Turkey Murti's Tour EM803 Diana Travel EM805 Turkish Culture & Tourism Office EM850,EM800 Portugal EM900,EM950 BODRUM; Bodrum Peninsula Promoting Association EM960 Amer Group EM965,EM1903 Club La Costa UK Plc EM970

GLOBAL VILLAGE Tourico Holidays Special Tours Wholesalers JAZ Hotels, Resorts & Cruises Dusit International Global Passenger Network Rail Europe Alamo Rent A Car & National Car Rental National Car Rental Surprice Car Rentals CarTrawler GTA (Gullivers Travel Associates) CentralR.com HotelREZ The Rezidor Hotel Group Dollar Thrifty Automotive Group Avis Rent a Car Budget Rent-a-Car IDEAL Hotels Worldwide Travel To Marketing G Adventures Best Western Worldwide Hotels Travco LLP Rotana Hotelbeds HotelsPro - Met Global Fast Group SA Albatravel Go Global Travel

GV100 GV120 GV130 GV135 GV140 GV145 GV150 GV155 GV165 GV180 GV200 GV201 GV203 GV230 GV240 GV250 GV260 GV275 GV280 GV285 GV300 GV305 GV320 GV330 GV335 GV345 GV349 GV350

Kuoni Connect Sixt rent a car ABTA - The Travel Association CBI - Community Based Tourism Affordable Car Hire Taj Hotels Resorts and Palaces Miki Travel Ltd Great Hotels of the World Condé Nast Johansens Travellanda Ltd SEH (INTER-HOTEL, RELAIS SILENCE, QUALYS-HOTEL, P'tit Dej-HOTEL Abreu Online CentralReservations.com Elite Destination Wholesale Travel CBI Jumbo Tours Group Innstant Group Feelgood & Ladies Travel Fiesta Travel Service ETOA - European Tour Operators Association Supranational Hotels Ltd Tourism Intelligence International Choice Hotels Europe Ascott (The Ascott Limited) Kempinski Hotels Booking.com Hyatt Hotels & Resorts Corinthia Hotels G W Travel Ltd JacTravel Warwick International Hotels Frasers Hospitality RateTiger - eRevMax OTI Holding Liberty International Tourism Group Global Discovery Newhotel Software Time Out Guides Limited AWF Mystifly Consulting (India) Pvt. Ltd. TripAdvisor The GapTravel Guide / British American Media Turijobs Glion Online MBA Bournemouth University Technology Service Group

GV355 GV365 GV380 GV385 GV390 GV400 GV420 GV430 GV435 GV438 GV440 GV445 GV455 GV460 GV465 GV470 GV475 GV491 GV493 GV500 GV501 GV503 GV505 GV507 GV520 GV525 GV530 GV534 GV535 GV539 GV540 GV544 GV545 GV549 GV550 GV555 GV570 GV580 GV581 GV583 GV585 GV592 GV594 GV595 GV597 GV599

MIDDLE EAST & NORTH AFRICA Abu Dhabi Tourism Authority ME100 New Dubai Team Travel & Tourism L.L.C. ME101 Etihad Airways ME150 Department of Tourism & Commerce Marketing, Dubai ME200 Pasargad Tours ME201 Emirates ME250 Sharjah Commerce & Tourism Development Authority ME300 Fujairah Tourism & Antiquities Authority ME301 RAS AL KHAIMAH TOURISM INVESTMENT & DEVELOPMENT AUTHORITY ME340 KINGDOM OF BAHRAIN, Ministry of Culture - Tourism Sector ME350 Iran Cultural Heritage & Tourism Exhibitions Co. ME370

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WTMexhibitorslisting s ATTAI Oman Ministry of Tourism & Industry Oman Air Qatar Tourism Authority Syria Ministry of Tourism IRAQ / AL-RAFIDAIN COMPANY FOR TRAVEL AND TOURISM Cyrus Sahra Co. Iran Cultural Heritage & Tourism Investment Company (SEMEGA) Jordan Tourism Board Aqaba Hotel Association Rida International LEBANON Ministry of Tourism Palestinian National Authority Fairmont Raffles Hotels International - Makkah

ME390 ME400 ME430 ME435 ME450 ME480 ME493 ME495 ME500 ME501 ME503 ME540 ME550 ME570

TECHNOLOGY & ONLINE TRAVEL Wright Express TT002 BookChinaOnline by China Holidays Travel Group (UK) Ltd TT003 ReviewPro TT006 Daytoursworld.com TT008 Vertical Booking TT050 FACT-Finder Travel TT054 IDeaS Revenue Solutions TT060 Guestline Ltd TT070 AppiHolidays TT080 Ecocarrier Inc. TT080 Mobile Pavilion TT080 Digital Footsteps TT080C AQ2 Mobile Ltd TT080D Room 77 TT082 Travel Technology Showcase TT084 Iris Software Systems Ltd TT085 Travel4Press TT086 Baidu International TT087 OpenBrolly TT088 hotel.de AG / hotel.info Ltd. TT100 FastBooking TT104 CodeGen Ltd TT105 TravelSim TT109 T I Infotech Pvt Ltd TT110 Globekey Systems Pty Ltd TT114 Rezgateway TT115 Cultuzz Digital Media GmbH TT119 Digital Trip - The Travel Website Experts TT120 Spa Travel Ltd TT123 Xn Hotel Systems Ltd TT124 Tech Master TT125 RateGain TT127 Tourplan TT130 Accubook Ltd TT133 Great Guide/MSupport TT135 Final Quadrant Solutions TT137 Wirecard Technologies AG TT140 Bookassist TT150

Dolphin Dynamics Quadlabs Technologies PhoCusWright Inc. Gateway NV EZYield Leadcall TEMA 3rd Planet Pte Ltd e-GDS Triometric ZOLV Stickyeyes Caboose Ltd Rezopia Fortune Cookie TigerBay Software Ltd Grupo1000 Lugares C.A. SustainIT Solutions Forth Communication Ltd TrustYou GmbH HDN Global ANMsoft Technologies Lionbridge International Uts Travel MULTI Travel Software Open Destinations Indigo Travel Tech Thermeon Worldwide Plc 11-Infotech System Co Ltd roomsXML Solutions Limited Valadis WebBookingExpert Traveltek Ltd addaJet.com MakeMyTrip (India) Pvt Ltd. SiteMinder Travelguru - A Travelocity Company Parityrate.com Hotel eDistribution Yabbedoo SA Pure360 ISO Travel Solutions GmbH Ixaris Systems Ltd World Independent Hotels Promotion

TT155 TT157 TT158 TT159 TT160 TT164 TT169 TT170 TT172 TT174 TT175 TT177 TT178 TT180 TT183 TT184 TT185 TT186 TT187 TT188 TT189 TT190 TT192 TT194 TT195 TT200 TT201 TT202 TT205 TT210 TT213 TT215 TT220 TT230 TT233 TT235 TT240 TT243 TT244 TT250 TT255 TT264 TT267

UK & IRELAND St Paul's Cathedral Historic Royal Palaces The Royal Collection Royal Botanic Gardens Kew Shakespeare's Globe Europe Incoming Jersey Tourism TravelMole The Guild Of Travel & Tourism EYE Visit Hull & East Yorkshire Park Inn UK - Rezidor Quietvox

UKI100 UKI103 UKI104 UKI106 UKI110 UKI118 UKI120 UKI122 UKI130 UKI201 UKI210 UKI220 UKI230

puzzlesolutions Crossword: Across: 1. TITAN, 4. SARK, 6. STROMBOLI, 8. AMATHUS, 10. TGV, 11. TAY, 12. DERTOUR, 14. DES MOINES, 16. OSLO, 17. HANKS. Down: 1. THE WANTED, 2. TUSCANY, 3. NORTH, 4. SAMOS, 5. RHO, 7. INVERNESS, 9. UAE, 10. THOMSON, 12. DUOMO, 13. RANCH, 15. SAS.

Highlighted Word: Athens Landmarks: (Top) Potala Palace, Lhasa, Tibet Where Am I?: Cairo

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(Bottom) Louvre Museum, Paris, France

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November 4 2011

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