Consumer Rights

8.0 Consumer Rights

Your consumer rights in regards to travelling will remain mostly unchanged.

You will have the same rights under UK law in the event of denied boarding, cancellation or long delay of passenger air, rail, road or sea services.

EU law will continue to apply for EU registered passenger transport operators in respect of journeys to and from the EU.

The EU regulations on rail passengers’ rights, bus and coach passengers’ rights and maritime passengers’ rights are now enshrined in UK law. They will continue to protect passengers on cross-border rail services, bus and coach travel and ferry and cruise travel.

Your rights as a passenger using Eurotunnel’s cross-border shuttle services will remain unchanged. Passengers can continue to use Eurotunnel’s existing complaints procedure.