Management Development Programmes

The CMAE’s Management Development Programme (MDP) is the leading education programme for club industry professionals and provides the pathway to the european Club Management Diploma (CMDip) and the global Certified Club Manager (CCM) certifications.

The CMAE MDP is a series of courses focused on the core competencies of club management designed not only for those working as club general managers, club secretariesandinotherseniorpositionsatsports,cityandbusinessclubstoday,but also for those who aspire to these roles in the future.

MDPs COMING UP – JANUARY, 2023 - DECEMBER, 2023

Watch out for new MDPs coming up. (Information correctattimeofgoingtopress)Fulldetails availableonCMAE’swebsite.(See‘GetInvolved’on oppositepageforlinksandcontactdetails.)

JANUARY MDP 1 – Club Operations 23-27 January; Manchester, England

Part 1 is a week long course targeted in particular towards those managers who are either new to a post, recently appointed or simply want to enhance their knowledge so that they may better serve their clubcommittee,ownersandmembers.Attheendof the week, those taking the course will have an excellentgraspofthebasicsineveryareaofclubbusiness, and will have established a valuable network of support for their career in this industry.

FEBRUARY MDP 2 – Building & Managing the Club Team 6-10 February; Edinburgh, Scotland.

The Part 2 week-long course builds on the foundations of Part 1 to focus on strategic and business planning, performance and service standards, and the professional and communicative skills to develop every aspect of both the individual’ s performance and that of their club. At the end of Part 2 there is an option-alexaminationtoattaintheCMAEDiploma in Club Management.

Elements include: a business plan for your club, successful committee strategies, communication and influence, team building, managing performance, conduct or capability, investigating underperformance, service standards, managing conflict, time management, lumina spark, case study and an optional diploma examination.

MARCH MDP 1 – Club Operations 6-10 March; Dublin, Ireland

Details as per 23-27 January; Manchester, England.

Food & Beverage Management 20-24 March; Montreux, Switzerland

This course is applicable to clubs with all levels of turnover and those working with contract caterers, providing insights into the delivery of food and beverage services within successful clubhouse operations. It takes an in depth look at F&B operations from a management and control perspective and includesmenutrends,servicedelivery,evolvinglegal requirements, themed events and marketing.

The course will also enable managers to deliver training sessions for clubhouse staff, to ensure that service excellence is the norm at the club.

APRIL/MAY MDP 1 – Club Operations Riyadh (dates to be confirmed)

Details as per 23-27 January; Manchester, England.

JUNE MDP – Parts 1,2&3 12-16 June, Dubai

Details to be confirmed at time of going to press.

MDP – Golf Spanish 19-23 June, Sotogrande

Hosted in Spanish, the course focuses on managing golf operations, diving deep into subjects such as course rating and handicapping, working with greenkeeping departments, fleet management, retail and customer service, academies, sustainability and golf architecture amongst other topics.

AUGUST MDP – Sport & Recreation Management 7-11 August, London

ThiscourseisaimedatManagerswhowantstohave a wider view of sports, fitness,recreation and wellness operations. Byattendingthiscourse,delegateswillexperienceall parts of the club world when it comes to these elements.

The course will cover many areas within racket sports, aquatics and junior programming as well as recreational sports but also listen to the trends within wellness and fitness.

Delegates will have a thorough understanding of the history, evolution and future trends of the wellness in clubs, to make better decision for the future for their clubs and their committees.

MDP 1 – Club Operations 21-25 August, London

Details as per 23-27 January; Manchester, England.

OCTOBER/NOVEMBER MDP 1 – Club Operations 30 October – 3 November, Scotland

Details as per 23-27 January; Manchester, England.

NOVEMBER MDP 2 - Building & Managing the Club Team 13-17 November, Manchester

Details as per 6-10 February, Edinburgh

MDP - Golf Management 27 November – 1 December, St Andrews

This course is aimed at Managers with particular responsibility for successful golf operations. By attending this course, delegates will learn to maximizetheirworkingrelationshipwiththekeypersonnel employed in this area of the business, including the Course Manager, Professional and Club Manager.

Thecoursewillcoverindetailareassuchasagronomy,golfshopoperations,merchandising,fleetmanagement, tournament operations and business planning to fit with the club’ s overall aims and traditions.

Delegates will have a thorough understanding of the history, evolution and future trends of the golf industry, to better serve their clubs and committees.

DECEMBER MDP 1 – Club Operations 4-8 December, Dublin

Details as per 23-27 January; Manchester, England.

STOP PRESS…

Following the success of this year ’ s first ever MDP course on Golf Management held in Spanish, the CMAE is delighted to announce that 2023 will see its inaugural MDP held in French. More details will follow. • www.cmaeurope.org/mdp-courses

Reflections on MDPs by Michael McCormac CMDip

As we approach the end of 2022 I have reflected on what an incredible year it has been for CMAE. A total of 22 MDP Programmes were hosted as well as Summits, Workshops and Webinars. On top of that we had our European Conference in Tenerife, supported a hugely successful BMI in Scotland and ran a taster event in Estonia! It was a great achievement by theteamandwewouldnothavebeenabletodoitifit was not for the support of the CMAE Board, Education Policy Committee, a team of great PresentersandmostofallouramazingCMAEFamily. Thank you all so much!

As we advance into 2023, we are full of enthusiasm and focus. We have set ourselves a lot of goals that we want to achieve whilst continuously seeking ways to improve our Association for the good of our Members.

We already have a full schedule of planned MDP Programmes. Some of which have been announced andarefillingupquickly,otherstobeannouncedvery soon. We really look forward to welcoming all of the delegates onto these programmes and assisting them on their educational journey.

WealsohavealargeEuropeancohortsignedupfor World Conference in Orlando which is great to see. No doubt it will be another incredible week of first class education and networking.

WeallatCMAEwanttotakethisopportunitytowish you and your families and friends a wonderful Festive periodandhopeyouhaveaverypeacefulnewYear.

Michael McCormack CMDip Director of Education, Club Management Association of Europe (CMAE)

GET INVOLVED

To register your interest or for any queries, contact Debbie Goddard on debbie.goddard@cmaeurope.org. Full details are available at cmaeurope.org/ mdp-courses/or use this QR Code.

CMAE plans Budapest MDP

The CMAE’ s Management Development Programmewillheadtonewterritoryin2024withits Part 3 Strategy and Leadership course taking place in Budapest, Hungary.

The course will take place on 22-26 January, 2023 and is aimed at managers wishing to enhance their management style and those who want to tap into their leadership potential.

Michael McCormack CMAE Director of Education, said: “We are delighted to be expanding our educational footprint and bringing our Management Development Programme to this new destination, and it’ s fantastic to have the support of Tamás Révész and his team at the Hungarian Club Managers ’ Association. We look forward to bringing our flagship program to the beautiful and historic Budapest in Hungary. ”

Tamás Révész, President of the Hungarian Club Managers Association said: “We are honoured that the CMAE is organising an MDP3 course in Budapest in 2024. It is a great pleasure for us to motivateHungarianprofessionalstoparticipateinsuchan important training and networking programme, which is essential for an open-minded manager in today ’ s changing and challenging world.

“We are delighted to have the opportunity to show attendingprofessionalsthemagicofBudapestwithits medieval as well as modern architectural masterpieces along with its cultural and culinary experiences. We look forward to welcoming you in 2024!”

Troon General Manager achieves CCM

The CMAE is delighted to announce that Paul Booth, General Manager at Troon ’ s Al Hamra Golf Club has gained the internationally renowned Certified Club Manager (CCM) certification.

Paul, who is a PGA Professional has been the General Manager at Troon for over 15 years and was previously Director of Golf at Abu Dhabi City Golf Club.

Commenting on his success Paul said: “To join a distinguished group of industry professionals is an absolute honour. It has been an incredible learning experience which has allowed me to develop my career while working in various locations around the world, having been fortunate enough to participate in educational sessions in Malaysia, Indonesia, Singapore, United Arab Emirates, Scotland, as well as the United States of America. ”

CMAECEOTorbjornJohanssonsaid: “WearedelightedtoseePaulbecomingCCM.Hehasahugeappetite for education and he has been involved in training in four different parts of the global club industry community. It’ s a lovely example of the global family and a globally recognised certification. ”

Condor Club Manager joins CCM ranks

Niall Carroll, CEO at The Condor Club, Chateau du Coudreceau, is proud to have gained his Certified Club Manager (CCM) certification.

Originally from Ireland, Niall has been based at the French Chateau for over five years, having joined from St Anne ’ s Golf Club, Dublin, where he was Club Manager.

Niall said: “I am delighted to have achieved the world renowned qualification of CCM. It is the pinnacle of club management qualifications and for me represents excellence in our industry. The journey to finally receiving my CCM has been thoroughly enjoyable and one I would highly recommend to any club manager throughout the world.

“The networking opportunities you gain through the “tribe ” whilst completing the MDP programme is invaluable in your career and you will be sure to make friends for life. ”

CMAE hits 70 CCMs as Paul Crowe receives accreditation

Paul Crowe, General Manager at Royal Winchester Golf Club has gained his Certified Club Manager (CCM) certification.

Paul’ s success with the CCM exam raises the number of Certified Club Managers in Europe, the Middle East and North Africa to 70

Paul said: “I’ m genuinely thrilled to have attained myCCMqualification.Ithasbeenademandingprocess requiring focus and dedication but it has been really worth it.

“It is imperative when managing a club that you keep up to date with best practice and continue to learn. I would strongly recommend this path to anyone wishing to be the best they can be within our industry. The best aspect, from my point of view, is the interaction and networking with your peers, and now friends. If you have day-to-day issues, you always know that there is a group of fellow professionals you can call on for help. ”